24x7 Network Management

Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.

Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.

Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.

Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.

Progent's ProSight Managed IT Services for Small and Medium Size Organizations
Progent offers a family of low-cost, subscription-based managed services intended to enable small and medium-size organizations to utilize the same advanced technology deployed by some of the world's leading corporations. The ProSight series of IT management outsourcing services covers all key facets of modern networking such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure health monitoring, virtual server hosting, and IT resources documentation management. ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring Services
  ProSight LAN Watch is Progent's network, server and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management (RMM) techniques to help keep your network operating efficiently by tracking the state of critical computers that power your information system. When ProSight LAN Watch uncovers a problem, an alarm is transmitted immediately to your specified IT management staff and your Progent consultant so that any looming issues can be addressed before they have a chance to impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to diagram, track, enhance and troubleshoot their networking hardware such as routers, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and manages the configuration information of virtually all devices connected to your network, monitors performance, and generates alerts when issues are discovered. By automating complex management and troubleshooting activities, WAN Watch can cut hours off ordinary chores like network mapping, expanding your network, finding devices that require important software patches, or isolating performance problems. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of in-depth reporting tools created to work with the industry's top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize critical issues like spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup product vendors to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your data backup operations and allow non-disruptive backup and rapid restoration of critical files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from hardware breakdown, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or application glitches. Managed services available in the ProSight Data Protection Services product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the infrastructure of top information security vendors to provide centralized control and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most threats from reaching your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's onsite gateway device provides a deeper layer of analysis for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to track and protect internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight MFA with Duo: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using Duo 2FA, whenever you log into a secured application and enter your password you are requested to confirm your identity via a unit that only you have and that uses a separate network channel. A broad selection of devices can be used as this second form of authentication including an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate several validation devices. For details about ProSight Duo identity validation services, see Duo MFA two-factor authentication (2FA) services.

• ProSight Co-Managed Help Desk: Outsourced and Shared Call Desk Services
  Progent's Co-managed Help Desk Service offers a seamless extension of your core IT support staff. End user interaction with the Help Desk, delivery of technical assistance, escalation, ticket generation and tracking, performance measurement, and management of the support database are consistent whether issues are taken care of by your internal IT support staff, by Progent's team, or a mix of the two. You have complete flexibility to expand or reduce your share of IT support activity as circumstances demand. Progent takes care of initial installation and onboarding of the professional services automation (PSA) software plus workflow documentation, validation and education. To find out more about ProSight Shared Help Desk, go to ProSight Co-Managed Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard endpoints as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-based AV tools. ProSight ASM safeguards local and cloud-based resources and provides a single platform to address the complete malware attack progression including filtering, identification, containment, cleanup, and forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint security and ransomware recovery based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer security for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber assaults from all attack vectors. ProSight ESP delivers firewall protection, intrusion alarms, device management, and web filtering through cutting-edge technologies incorporated within a single agent accessible from a unified console. Progent's security and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with legal and industry information security standards. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for urgent action. Progent's consultants can also assist you to set up and verify a backup and restore system such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of any size a versatile and affordable solution for assessing, testing, scheduling, implementing, and documenting software and firmware updates to your dynamic information network. Besides maximizing the security and reliability of your computer environment, Progent's patch management services allow your in-house IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual host configured and maintained by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, find and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can save up to 50% of time wasted searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need when you need it. Learn more about ProSight IT Asset Management service.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your company's preparedness either to stop or recover quickly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to gather information concerning your current cybersecurity posture and backup/recovery platform, and Progent will then produce a written Basic Security and Best Practices Report detailing how you can apply best practices to build a cost-effective AV and backup system that meets your business needs. For more information, visit The ProSight Ransomware Preparedness Report.

Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.

The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.

Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:

• Microsoft SCOM Features and Benefits
• Progent's IT Support Packages Based on System Center Operations Manager
• SCOM at Work: A Case Study

Progent's 24x7 Network Support Services include:

• Proactive, round-the-clock network monitoring
• Timely, professional response to issues
• Cost-effective problem escalation when required
• Online Network Support to cut costs and resolve problems efficiently
• Help Desk Call Center for expert phone-based assistance
• Progent's Ransomware 24x7 Hot Line for fast response to a ransomware attack
• Progent's Ransomware Detection and Recovery Services for restoring operations after a ransomware attack

Find out about Progent's other IT outsourcing services for small business networks.