24x7 Computer Network Management

Overview of Progent's Remote Monitoring and Reporting Services
Remote 24x7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system and avoiding unnecessary and costly downtime. Remote Monitoring and Management (RMM) technology has advanced to the point that businesses of any size can afford a level of protection that was once reserved for large enterprises. Progent offers two types of RMM solutions available as low-cost services designed to help you detect and resolve a variety of network problems before they can seriously impact productivity.

Progent's ProSight WAN Watch network infrastructure remote monitoring and management (RMM) service provides a wealth of features for delivering world-class RMM capabilities to small and mid-size businesses at a budget-friendly price. WAN Watch's features include network topology mapping, asset inventory, configuration and IP address management, advanced network monitoring and alerts, troubleshooting, and performance analysis. Progent's ProSight LAN Watch server and desktop monitoring and management services continually monitor the health of critical computers and feature automated services such as patch management and asset inventory. Find out about Progent's portfolio of low-cost ProSight network monitoring and management services for small and mid-size businesses.

Progent's server monitoring packages based on Microsoft System Center Operations Manager (SCOM) allow you to keep continual watch over various Microsoft servers and .NET applications and automatically apply sophisticated heuristics developed by Microsoft to detect and automatically repair issues that could, if ignored, result in serious problems impacting network performance, security, or availability.

Progent offers the support of a nationwide team of computer experts with certifications from all major information technology vendors including Microsoft, Cisco, and VMware to help you mitigate issues uncovered by ProSight WAN Watch, ProSight LAN Watch, or System Center Operations Manager remote monitoring and management services. You can outsource your IT support services to Progent or co-source them by having Progent work closely with your in-house support staff. Either way, Progent can provide the knowledge to help you configure an effective RMM solution and the experience to solve problems quickly and affordably by providing world-class remote support or on-premises consulting.

Progent's ProSight Subscription-based IT Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, fixed-price managed services designed to enable small and medium-size businesses to benefit from the same cutting-edge IT solutions deployed by some of the industry's leading enterprises. Progent's ProSight series of outsourced network management services addresses all key aspects of information technology including email content filtering, behavioral-based threat defense, cloud-based backup/recovery, infrastructure health monitoring, VM hosting, and network asset documentation management. ProSight managed services include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard endpoints as well as physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a unified platform to manage the entire malware attack progression including filtering, detection, containment, cleanup, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense based on SentinelOne technology.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you achieve and demonstrate compliance with legal and industry data security standards. Progent will assist you specify and implement security policies that ProSight ESP will manage, and Progent will monitor your network and react to alarms that call for urgent action. Progent's consultants can also assist you to install and test a backup and restore system such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange filtering.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery
  Progent has partnered with leading backup technology vendors to produce ProSight Data Protection Services (DPS), a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your backup operations and enable transparent backup and fast restoration of critical files, apps, system images, and virtual machines. ProSight DPS lets your business protect against data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, malicious insiders, or software bugs. Managed services available in the ProSight Data Protection Services portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can help you to determine which of these managed services are best suited for your IT environment.

• Progent's Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management provide organizations of any size a flexible and affordable solution for assessing, validating, scheduling, applying, and tracking software and firmware updates to your dynamic information network. Besides optimizing the protection and reliability of your IT network, Progent's patch management services allow your IT team to focus on more strategic projects and tasks that derive maximum business value from your network. Find out more about Progent's patch management support services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo MFA service plans incorporate Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, when you sign into a protected application and give your password you are requested to confirm who you are on a device that only you possess and that uses a separate network channel. A broad range of devices can be utilized for this added means of ID validation such as a smartphone or wearable, a hardware token, a landline telephone, etc. You may designate several verification devices. For details about Duo two-factor identity validation services, see Duo MFA two-factor authentication services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding suite of real-time and in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of top data security companies to provide web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with a local gateway device to provide advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-based threats. Email Guard's cloud filter serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper level of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also assist Exchange Server to monitor and protect internal email traffic that stays inside your security perimeter. For more information, visit ProSight Email Guard spam filtering and data leakage protection.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map out, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are kept current, captures and manages the configuration of almost all devices connected to your network, monitors performance, and sends notices when potential issues are discovered. By automating time-consuming management processes, WAN Watch can knock hours off ordinary chores such as network mapping, expanding your network, finding appliances that require critical updates, or resolving performance problems. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring Services
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network operating at peak levels by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your specified IT staff and your Progent consultant so that all looming issues can be resolved before they can impact your network Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hardware solution without requiring a time-consuming and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or serial numbers and be warned automatically about impending expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as half of time thrown away searching for vital information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT information. Whether you're planning enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent information assurance consultant. The interview is intended to help evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your existing cybersecurity posture and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that aligns with your company's needs. For details, see The ProSight Ransomware Preparedness Report.

Automated Server Management with Microsoft System Center Operations Manager
Microsoft System Center Operations Manager (SCOM) is a state-of-the-art RMM platform that proactively monitors physical and virtual, local and cloud-based IT resources to detect emerging troubles before they can disrupt your business. SCOM scans event records from designated servers, applica6ions, and services and then sorts and evaluates these network events based on a comprehensive, continually updated knowledge base. When SCOM detects a potential problem, it runs pre-programmed remedial scripts or generates alerts to notify specified support people. Microsoft System Center Operations Manager also produces trend analysis so you can track the performance of your network.

The version of SCOM included with System Center 2012 R2 adds the ability to monitor routers and switches, along with associated Virtual LANs, as well as Internet Information Services (IIS)-hosted .NET applications. Although SCOM remains a Microsoft-centric RMM platform, the latest releases allow you to monitor popular distributions of Linux and UNIX.

Progent's certified professionals can help configure Microsoft System Center Operations Manager to match your network architecture and operational needs, create specialized rules, evaluate SCOM trend data, and respond quickly and effectively to SCOM alarms via remote troubleshooting. For problems that need on-premises support, Progent can send a Microsoft-qualified field engineer to anywhere in the and to major cities throughout the United States.

To find out more about Microsoft System Center Operations Manager and how Progent can help your business to achieve enterprise-class IT management by deploying Microsoft's network monitoring technology, choose one of these topics:

• Microsoft SCOM Features and Benefits
• Progent's IT Support Packages Based on System Center Operations Manager
• SCOM at Work: A Case Study

Progent's 24x7 Network Support Services include:

• Proactive, round-the-clock network monitoring
• Timely, professional response to issues
• Cost-effective problem escalation when required
• Online Network Support to cut costs and resolve problems efficiently
• Help Desk Call Center for expert phone-based assistance
• Progent's Ransomware 24x7 Hot Line for fast response to a ransomware attack
• Progent's Ransomware Detection and Recovery Services for restoring operations after a ransomware attack

Find out about Progent's other IT outsourcing services for small business networks.