Progent's CCIE-certified network infrastructure consultants can provide advanced support for Cisco Unified Communications Manager (CUCM) (previously CallManager). Progent can assist your organization to integrate VoIP phones, design dial plans, set up SIP trunking and PSTN connections, deploy Cisco ISR G2 routers with CUBE support, and deploy UCS server failover solutions.
Infor CloudSuite Industrial, previously known as SyteLine, is an ERP platform that embodies over 25 years of background helping manufacturing and distribution organizations to manage complex supply chains and improve the efficiency of key business processes to bring products to market fast and adhere to customer schedules dependably. Progent offers the skills of an ERP specialist with more than 20 years of experience working with the SyteLine/CloudSuite Industrial platform. Progent offers online or onsite services that spans from as-needed guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include installation, upgrades, business analysis, customization, CPQ, web site integration, debugging, ETL, Amazon AWS integration, training, and DBA services.
Progent's Microsoft-certified experts offer businesses of any size consulting, troubleshooting, and development expertise for Microsoft SharePoint and SharePoint Online. SharePoint is an enterprise platform that uses web technology for efficiently connecting people, teams and data. SharePoint offers a central location for your employees or clients to access, organize, distribute and interact with relevant information, documents, and software and to interact with other people. SharePoint allows faster and better decisions, more effective access across teams and more economical business practices. Windows SharePoint Services join employees, clients, workgroups and major tasks with the data they've created in a manner that makes data easy to locate, retrieve and apply. Progent's certified SharePoint consultants can help your organization to maintain your current SharePoint solution or migrate to the current release of SharePoint Server or to SharePoint Online.
Barracuda's value-priced CloudGen Firewall devices combine web filtering, safe remote access, SSL VPN, high-security SD-WAN, and modern Zero-Trust protection with centralized management across your whole enterprise including on-premises, public cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform. Progent has the depth of expertise to be your single source for technical help, maintenance, training, and cybersecurity expertise.
Progent can assist you to design, install and administer a backup/restore solution built around MSP360 Backup software to protect your IT resources hosted on any leading public cloud. Progent offers monitoring and management to protect against data loss resulting from human miscues, software flaws, ill-intentioned insiders, and malware attacks like ransomware.
The Helpdesk service model used by Progent offers small and midsize businesses an effective option to dependence on freelance service individuals by offering extensive expertise accessible to multiple support groups, optional 24x7 access to urgent assistance, escalation capability to top-level experts for solving even the most difficult problems, service consistency and reliability, prompt follow-up overseen by seasoned IT service administrators, a variety of convenient techniques for initiating support jobs, plus excellent progress visibility enabled by trouble ticket updates and accessible through a web-based portal.
Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and documenting updates to your servers, such as printers, infrastructure appliances such as routers and Wi-Fi access points, and Internet-of-Things devices such as alarms and health monitors.
Exchange 2013 includes major improvements to the functionality of its predecessor Microsoft Exchange 2010 and delivers powerful new features plus a redesigned architecture. These improvements favorably impact vital facets of IT like ease of administration, high availability (HA), security, cost of ownership, teamwork, scalability, performance, compatibility, and the user experience. Progent's certified Exchange 2013 consulting professionals can assist your organization to evaluate the potential business benefits of migrating to Exchange Server 2013, design an efficient test and deployment plan, and train your IT staff to maintain your Exchange Server 2013 environment. Progent also offers ongoing remote support and management services for Exchange 2013.
Progent's Windows Server 2019 disaster recovery/business continuity planning experts can assist you to plan and deploy a DR/BC system based on Microsoft's cloud-tested Failover Clustering technologies such as Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
Progent's productive atmosphere will make you a more capable consultant by improving your information technology skills and increasing the satisfaction of your clients. Progent makes good on this commitment by attracting the top professional experts for you to operate with, providing an advanced network and communications infrastructure, running specialized software utilities to enable the highest level of service, and by streamlining proven operational structures for attracting and retaining customers.
Progent can assist you to design, deploy and manage a backup solution built around MSP360 Backup technology to protect your assets hosted on any major public cloud. Progent offers monitoring and remote management to protect against data loss caused by human mistakes, software errors, ill-intentioned insiders, and external attacks such as ransomware.
ProSight LAN Watch with NinjaOne RMM is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the state of vital assets.
Progent's software developers have worked for two decades with .NET technologies and the Visual Studio development system and are able to build or enhance .NET apps rapidly and affordably.
Progent's consultants can assist you to plan and implement an efficient move from onsite Active Directory to cloud-based Microsoft Entra ID (formerly called Azure Actve Directory) or to a hybrid system that deploys Microsoft Entra Domain Services and Microsoft Entra Connect to unify identity and access management for both onsite and Azure resources.
Mac and Windows Active Directory On-site Technical Support
The Progent Test and Training Lab at the QTS Data Center is available for piloting mission-critical applications, creating cost-effective system upgrade methodologies, assessing and optimizing performance, planning or validating disaster recovery strategies, resolving compatibility problems, and building training systems for new technologies. For Progent customers without adequate internal resources to configure effective test environments, the lab reduces capital costs and engineering risk and helps keep vital network projects on schedule.
Progent's Wi-Fi site survey and predictive modeling make it easy to plan, implement and debug a Wi-Fi network optimized for your facilities, providing your business a wireless solution that delivers the reception, performance, capacity, QoS, security, and hand-off capability your business needs. Wi-Fi survey services from Progent include remote predictive modeling for designing a Wi-Fi LAN and on-premises site survey services for confirming, tuning, and troubleshooting a functioning Wi-Fi LAN.
Cisco's network security and remote connection products for small companies represent a comprehensive range of manageable security solutions to help safeguard your local and remote network infrastructure. Cisco's VPN product family includes routers, firewalls, intrusion detection devices and Virtual Private Network concentrators. Progent's professional staff of consultants includes field-proven specialists with Cisco Certified Internetwork Expert and CCNP qualifications who can help your company to select Cisco VPN, Cisco RADIUS Security, Cisco Aironet and Meraki wireless access points, and other Cisco security solutions that align most closely with your company goals.
Progent's certified SQL Server programmers and DBAs can provide remote expertise to help businesses of all sizes to create, administer, and troubleshoot applications powered by the Microsoft SQL Server RDBMS platform and .NET architecture. Progent's SQL Server experts can provide help with any element of the application life cycle in environments that range from small office databases to N-tier VLDB applications and enterprise-class data warehousing.
Progent's ProSight portfolio of managed services are intended to offer organizations who have small internal IT support staffs with affordable help from world-class management platforms and technical expertise. Advantages of the ProSight line of managed services include fixed IT maintenance costs, smart automation of common management tasks, continual adoption of new information technology, smooth transition from older systems to current solutions, improved fit between information technology with business objectives, access to veteran network consultants, and allowing management to focus on business instead of ever-changing information technology.
Progent's wireless professionals can help small businesses design, select, evaluate, deploy and support secure building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of protection that equals or exceeds wired interfaces. Progent offers experience in wireless LAN/WAN products from Cisco Aironet and Meraki, Proxim, and additional office wireless vendors and can help you identify and deploy the wireless link technology that match your company needs.
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a broad variety of remote services to assist your organization to design, program, pilot test, install, administer, and troubleshoot business applications based on any release of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel solutions to the latest versions of Excel, integrate Excel with iOS-based iPhones and iPads and Android smartphones and tablets, and resolve compatibility issues between various releases of Excel. Progent can provide on-demand support to clients looking for a quick solution to a stubborn issue related to Office Excel and Progent can also provide comprehensive project management support for upgrading or developing line-of-business applications built on Excel. Progent's cost-effective webinar training classes for Excel can be customized to address the special requirements of individual users or teams.
Progent's Private Cloud Hosting service provides complete hosting of a small organization's servers in a solution that delivers the maximum degree of dependability and scalability and is in addition simple to migrate to another host. Progent's Private Cloud Hosting and Management services are based upon mature virtualization technologies that enable small and midsize companies with mixed- platform environments to economize significantly on the costs of capital equipment, system maintenance, and network administration while achieving enterprise-class fault tolerance and an unmatched level of vendor flexibility.
If your company computer system mixes Linux-based products technology with MS Windows, Progent can assist you to incorporate your IT resources into a unified environment that permits all your OS platforms to run side by side for simple administration, seamless information exchange, high availability, enhanced throughput, and strong protection. Progent's Linux and Windows integration support offerings feature network infrastructure integration and service, consulting for Windows services for UNIX, online network monitoring and administration, remote network help and troubleshooting, in-person technical support, and Contact Center support.
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver centralized management and comprehensive security for your email traffic. The powerful structure of ProSight Email Guard integrates cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Dos Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps the vast majority of threats from making it to your network firewall. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of inspection for incoming email. For outbound email, the local security gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall.
Cisco's network security and remote connection technology for small businesses offer a comprehensive range of manageable security products to help protect your wired and wireless network infrastructure. Cisco's Virtual Private Network line features switches, firewalls, intrusion detection systems and Virtual Private Network appliances. Progent's professional staff of consultants includes experienced specialists with Cisco Certified Internetwork Expert and Cisco Certified Network Professional qualifications who are able to assist your organization to select Cisco Virtual Private Network, Cisco RADIUS Security, Cisco Aironet and Meraki Wi-Fi access points, and additional Cisco security solutions that fit most closely with your company objectives.
Progent's certified cybersecurity consultants can run NodeZero-based PEN tests to make sure your security defense systems and policies are properly configured and effective.
Progent's certified SQL Server developers and DBAs can provide online consulting to help businesses of any size to create, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET framework. Progent's SQL Server experts can provide support for any element of the application life cycle in solutions that range from small business or departmental databases to N-tier VLDB applications and enterprise-class data warehousing.
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 mailboxes, files stored on your company's OneDrive Accounts and SharePoint Document Libraries, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent's Cisco CCIE-certified IP phone and video IP phone consultants can assist your business to configure, manage, and troubleshoot Cisco VoIP phones, video IP phones and wireless IP phones. Progent can provide expertise for all models of Cisco's IP phones from discontinued VoIP products to the latest media phones. Progent's consultants can also assist your organization to integrate your VoIP phones and video IP phones with Cisco Unified Communications Manager, originally branded CallManager, or with Cisco Unified CM Express (CME) to build a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps like Unified Communications Manager IM and Presence Jabber, Unity Express (CUE) for voicemail, Cisco Unified Mobility for Single Number Reach, and Cisco Contact Center Express (Unified CCX or CCX) for creating a highly automated customer contact center. Progent's consultants can deliver support with all aspects of Cisco IP Phone integration including reviewing dial plans, configuring SIP trunking, deploying ISR routers with CUBE internetworking capability, and creating Cisco UCS server failover and Cisco Survivable Remote Site Telephony (SRST) solutions for high availability.
Progent imposes no service activation charge and requires no retainer for support services provided during normal business hours. Progent's small granularity eliminates large invoices for fast solutions so you will not be tempted to permit minor problems to stay unaddressed.
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Progent offers expert help for each step of your Exchange 2010 upgrade with services that include outsourced or co-sourced project management, site analysis, project design and documentation, specification of new software and hardware needed, recommended vendor sourcing, pilot verification at customer site or at Progent's test facility, managing temporary coexistence of Microsoft Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, deactivating the old system, and training for client's support group and users.
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Progent has supported Microsoft Dynamics GP and Great Plains ERP software for over 20 years and Progent has provided integration, customization, education, and troubleshooting since the product's debut. Progent offers top-tier expertise for updating legacy Dynamics GP deployments. Progent can help your business to plan, pilot, and carry out a cost-effective migration from a a legacy version to the current release of Dynamics GP.
Progent's Microsoft-certified ISA Server consultants have long experience configuring Microsoft ISA Server-based security installations for IT networks with many offices, remote workers, and line-of-business web applications. Progent's ISA Firewall experts are available to help your small business in designing and deploying a configuration of ISA Server 2000 or ISA 2004 Server that supports your information protection requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you migrate from Microsoft Proxy Server from Microsoft ISA 2000 to ISA 2006 Enterprise Edition Server or ISA 2006 Standard Edition Server.
Progent offers a broad array of cost-effective services to assist your business to install, integrate, repair, and administer workstations and laptops based on Microsoft Windows, Apple macOS and OS X, or popular editions of Linux. Progent can offer onsite or remote technical support for single machines or laptops or work with your business to design and implement a company-wide rollout of new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to help your company to prepare for and implement an office move or merger organized to cause the least possible interruption to your business.
Progent's Linux consulting experts offer small companies and software developers help with administering and maintaining Linux computers that run with Microsoft-based networks. Progent offers your business access to Linux consultants, support professionals certified by Microsoft and Cisco, and security specialists with CISA certification. This broad range of expertise offers you an easy one-stop source to show you how to build and maintain a protected and reliable cross-platform connectivity and communications solution that allows Linux and Microsoft interoperability by integrating Windows with leading Linux derivatives including RedHat Linux, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora, Gentoo, Mandriva Linux, Debian-GNU, and Slackware Linux.
Progent's certified cybersecurity consultants can perform NodeZero-based PEN tests to verify your security defense tools and policies are properly set up and effective.
Progent can assist companies of any size to migrate any part of their computing infrastructure to Microsoft Azure. This can streamline IT administration and lower equipment expense. Microsoft Azure offers a comprehensive library of cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud computing architectures supported by Azure. Progent can show you how to manage cloud-based or hybrid cloud and on-premises applications and network infrastructure and make sure that you avoid the common errors small companies make when moving to the cloud. Progent can help you to configure VMs on Azure Virtual Machines, use VHD storage with Azure Storage, handle user identity with Azure Active Directory, and create backup-and-recovery services with Azure Backup. Progent can also assist you to configure firewalls and IPsec VPN connections and also to manage Apple iOS devices and Android handhelds.
Progent's certified Windows Server 2022 experts can help your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid model that integrates cloud-based Windows Server Online with a self-hosted implementation of Windows Server 2022.
Progent's Standard Help Desk Services offer a complete service desk solution that manages all aspects of remote Level 1 desktop support from service requests through ticketing, remote desktop control, status tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of fast as-needed escalation to subject matter experts to handle complex issues.
Progent offers the services of a CRISC-certified risk management expert to assist your company to plan and implement an enterprise risk management solution based on leading practices identified by CRISC and crafted to match your organization's risk appetite, business goals, and IT budget.