ProSight Reporting is a growing family of real-time reporting tools created to integrate with the leading ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent can assist your business in all phases of your migration to Exchange 2016 such as designing high availability infrastructure for a local, cloud-based or hybrid environment; CAL licensing compliance for Exchange Server and Windows Server 2012 R2; migrating mailboxes; Windows Hyper-V design; specifying storage requirements for your virtual machines, mailbox databases and log files; configuring HLB for high-availability CAS services; designing, building and validating Exchange and Windows Servers and Database Availability Groups (DAGs); integration with SharePoint Server or SharePoint Online; preparing the firewall; resolving SSL issues; performing client integration with Office desktop or Microsoft 365; and setting up Outlook on the web (formerly Outlook Web App).
Progent offers network support for medium size businesses who have 100 to 250 system clients. The medium size business or work group has traditionally been an overlooked part of the market for network support expertise. The cost structures and service access practices of major third-party support firms make them too expensive for the ordinary small company or small medium business (SMB), which commonly has a modest IT budget with which to maintain an information system whose advanced technology and capability are often similar to the networks of much bigger companies. Progent's service delivery model, which takes full advantage of remote service, virtual network technology and proactive network monitoring, dramatically reduces the IT support costs of an SMB while providing the small company with big-company support from certified, IT consultants knowledgeable in a wide range of small business network solutions. If your mid-sized organization or small business is searching for levels of IT support appropriate for a medium size office without budgeting enterprise prices, call Progent.
Microsoft Virtual Server 2005, hosted on the Microsoft Windows Server operating system and based on software originally produced by Connectix, provides the power necessary to carry out server consolidation, application migration, and server quarantine projects via virtualization technology in an enterprise-ready IT environment with high scalability, manageability, and availability. Microsoft has aimed Virtual Server at companies wishing to improve operational efficiency in application development and testing, migration from legacy mission-critical software, and server consolidation. Progent's certified Virtual Server experts can assist your IT staff to assess and integrate MS Virtual Server.
Systems Management Server provides extra functionality for change and configuration management of Windows-based systems through introducing Feature Packs. Feature Packs lower the net operational expense of managing and configuring software products by making it easier to copy system images, control mobile devices, and run management utilities. In addition to advising you about techniques to save management expenses by installing Microsoft SMS 2003 Feature Packs, Progent's consultants can show you how to prepare and implement IT tasks that cover areas that Feature Packs are designed to streamline. Progent's migration and update services can lower cost and reduce business disruption as you move to the latest operating systems and programs. Progent's wireless consulting experts can help you develop sensible processes and standards to manage PDAs and smart portable phones so your mobile workforce stays productive and secure. Progent's CISSP-certified consultants and CISM-certified security experts can show you how to develop a security plan that incorporates standards, procedures and IT products to keep your IT network protected.
Progent's Microsoft-certified information technology experts can provide Windows Server 2016 integration consulting services to help organizations of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Hyper-V 2016 based on a local, cloud-centric, or hybrid architecture. Progent can assist you to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of designing, deploying, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new high-availability and information assurance features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard and Remote Credential Guard, Just In Time Privileged Access Management, VM software load, Storage Replica for zero-data-loss disaster recovery, plus workgroup and multi-domain clusters.
VMware's NSX virtual network platform allows you to build complete logical networks in software. NSX allows virtual networks to be provisioned instantly and managed with a high level of automation independent of the physical components making up the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, plus transparent site migration, failback and re-protect. SRM also enables transparent testing for disaster recovery, upgrades and patches and can produce audit reports to verify full service restoration, validate SLAs and prove compliance. When integrated with VMware's NSX network virtualization platform, VMware SRM can quickly restore the complete virtualized network topology at the recovery site. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware Site Recovery Manager integration specialist to help you to design, configure, test and maintain a DR solution based on VMware Site Recovery Manager and VMware NSX.
Progent's short-term IT staffing services allow you to meet sudden increases in demand for network professionals without incurring the costs and delays that come with vetting and hiring experienced technical help and without increasing your permanent head count.
Barracuda's value-priced CloudGen Firewall appliances combine web filtering, safe remote connectivity, SSL tunnel VPN, secure SD-WAN, and modern Zero-Trust support with centrally managed and monitored services across your whole enterprise including on-premises, cloud, and hybrid deployment models. Public clouds supported include Microsoft Azure, Amazon Web Services, and Google Cloud Platform. Progent has the skill to be your go-to resource for technical support, administration, education, and security consulting.
Progent can help small and mid-size businesses to deploy VoIP solutions to provide their at-home workforce the advantage of virtual access to the company phone network.
Progent's CISSP-certified cybersecurity experts can help businesses of any size with any aspect of IT security. Progent can help implement efficient security systems that protect a small office from advanced malware attacks or Progent can plan, deploy, and manage a comprehensive security strategy for hybrid enterprise networks that accommodate onsite, online, and mobile users sharing network resources spread over a mix of physical sites and various clouds.
Progent provides consulting expertise for WatchGuard Firewall security gateways including the WatchGuard Firebox and XTM lines of Firewalls and the Firebox SSL VPN Gateway. Progent's WatchGuard consultants can help you select, configure, and manage a WatchGuard Firewall/VPN appliance that fits your security needs and budget. Progent can assist you to maintain outdated WatchGuard firewalls or upgrade smoothly to current WatchGuard firewall solutions.
Progent's Linux consulting services offer small and mid-size businesses and developers assistance with managing and supporting Linux systems that operate with Microsoft-based networks. Progent can give your organization contact with Linux consultants, support professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide range of experience provides you with a convenient one-stop source to show you how to build and maintain a secure and reliable cross-platform connectivity and communications infrastructure that supports Linux and Microsoft coexistence by combining Windows with leading Linux platforms such as RedHat, SUSE, CentOS, Ubuntu Linux, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware Linux.
Progent's Data Center engineers can show you how to select high availability data centers that match the particular needs of your company. Fault tolerant Internet Data Centers are particularly attractive to small companies because of their low cost and convenience compared to taking a do-it-yourself approach. Attempting to create an on-site data center that offers even a basic level of fault tolerance is too expensive for the majority of small businesses. Progent is ready to help you reap all the benefits of high availability data centers and fault tolerant colo sites by providing a complete range of engineering and support services.
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers plus servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends notices when problems are detected. By automating complex management and troubleshooting processes, ProSight WAN Watch can cut hours off common chores like making network diagrams, expanding your network, locating appliances that require critical updates, or isolating performance issues.
Progent's Cisco-certified wireless technology consulting experts can help you to deploy, manage, and troubleshoot Cisco Small Business Wireless Access Points.
Progent can provide quick access to the expertise of veteran Wi-Fi consultants who can help you to assess the value of Ubiquiti UniFi wireless access points for your company and assist you to design, install, maintain, and troubleshoot your UniFi wireless network. Progent can also carry out a Wi-Fi site survey to help you to select, configure, and place Ubiquiti UniFi Wi-Fi APs for your required signal coverage and performance.
Microsoft 365, formerly branded Office 365, is Microsoft's extensive suite of productivity apps and cloud services offered on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in a variety of product bundles intended for customers from students and home offices to global enterprises. Progent offers quick and easy remote access to specialists with in-depth knowledge of Microsoft, macOS, iOS, and Google Android technology. Progent can help you to evaluate the wealth of subscription plans available with Microsoft 365 and configure your network with Microsoft 365 so you derive maximum business value. Progent supports multi-platform networks that incorporate Windows, macOS or OS X, and Linux operating systems. Progent can also help your business to create and maintain hybrid networks that transparently combine local and cloud-based products and services.
Progent uses an enterprise-class service reporting system that stores and organizes detailed documentation for all delivered support activities. Unlike many freelance consultants or local service organizations who provide scant documentation or specifics of tasks done, every service provided by Progent is tracked by full documentation. Each Progent staff member has use of the service documentation sent by each consultant to each customer. The discipline of detailing and organizing service activity results in more effective support and avoids a slew of common problems such as when a support client is effectively held captive to a consultant who won't release the keys to the kingdom.
Progent's certified experts offer small and medium size businesses enterprise-class consulting services for Systems Management Server 2003 and System Center Configuration Manager, Microsoft's standard tools for update and deployment automation. System Center Configuration Manager 2007 is Microsoft's new name for the change management solution previously known as SMS Server. Configuration Manager provides a variety of new features to Microsoft Systems Management Server such as full automation, integrated Windows Vista Microsoft Windows Server 2008 support, NAP security support, and boot image management. Progent's Microsoft certified engineers can help you use SMS 2003 or Configuration Manager 2007 economically for streamlined OS and application installation, security patch control, application tracking, and software license reconciliation. Progent's engineers can also assist your company to migrate smoothly from Microsoft Systems Management Server to Configuration Manager 2007.
Progent's Microsoft-certified Windows 2000 Server experts offer computer help and IT consulting services for the complete family of .NET Servers, Windows Server 2000, and Microsoft Windows 2003 Server. Progent's Microsoft Windows Server 2000 integration, update, and support offerings include network design, installation, documentation, on-site and remote technical support, Call Center outsourcing, professional security consulting, full service outsourcing, and economical co-sourcing.
Progent's Cisco CCIE-certified wireless network infrastructure experts offer remote or on-premises configuration and debugging services to assist you to plan, configure, upgrade, tune, manage and troubleshoot Aironet wireless AP environments of any size or architecture. Progent's Cisco Wi-Fi controller experts can also assist you to combine your wireless ecosystem with your wired network infrastructure and cloud-based resources to create an enterprise connectivity foundation that is simple to manage and expand. Progent also can provide affordable Wi-Fi site surveys to assist you to determine the most efficient selection, location and setup of Aironet Wi-Fi APs to accommodate your unique workplace design, construction, and expected network traffic.
Microsoft Office for Mac allows Apple Macintosh users to receive the benefits of the world's most familiar office productivity programs. Progent's Apple-certified Mac consultants can show you how to configure Microsoft Office for Macintosh on a multi-vendor network combining Apple OS X and Windows platforms so that Macintosh users can access the new capabilities of Word, Excel, PowerPoint and Entourage for Mac in order to share data and system resources with colleagues who use Windows. Progent's engineers have experience with both Mac and Windows technology and can support environments that mix Apple Macintosh with Windows systems with complete resource sharing, or environments which carefully limit collaboration between Mac and Windows systems.
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 WAP consultants can provide affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 wireless access points.
Progent is a certified Hornetsecurity/Altaro partner and can plan, install, and manage a deployment of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing within your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows-powered laptops and desktops.
Progent uses a sophisticated support reporting system that stores and organizes complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or details of services done, every service provided by Progent is accompanied by comprehensive documentation. Each Progent staff member has access to the service documentation transmitted by every consultant to every customer. The discipline of detailing and archiving support records allows more efficient service and eliminates a slew of typical misfortunes such as when a support client is effectively held captive to a consultant who won't release vital service information.
Progent can provide affordable online access to an authorized Oracle database administration expert or an Oracle application programmer. Progent can provide comprehensive DBA services for any version of Oracle including 10g and 11g and can also assist you to plan, create, enhance, or troubleshoot Oracle applications written with SQL and PL/SQL stored procedure programming language. Progent also offers consulting for Streams replication tools and Oracle Recovery Manager.
Progent's Wi-Fi site survey services help you to design, implement and troubleshoot a Wi-Fi network optimized for your environment, offering you a wireless solution that delivers the coverage, performance, density, QoS, data protection, and hand-off ability your company requires. Wireless site survey services from Progent include remote predictive modeling for designing a wireless network and onsite site survey services for confirming, tuning, and troubleshooting a functioning wireless LAN.
Progent's Microsoft-certified Windows Server 2000 experts offer network help and IT consulting services for the complete line of Microsoft .NET Enterprise Servers, Windows 2000 Server, and Windows Server 2003. Progent's Microsoft Windows 2000 Server configuration, optimization, and support services include network design, installation, project management, local and off-site technical support, Call Center outsourcing, expert security consulting, turn-key outsourcing, and cost-effective co-sourcing.
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
Progent's Windows 11 consultants offer a range of services to support Windows 11 including cloud integration, mobile management, telecommuter connectivity, data and identity security, automated deployment, and Help Desk Call Center support.
Progent's temporary IT staffing services allow businesses to meet the need for network support personnel without dealing with the expense and hassle that come with vetting and recruiting experienced technical help and without adding to your full-time workforce.
Network monitoring ordinarily entails observing a system's resource usage to help identify data traffic bottlenecks or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that run under Linux and can be used to monitor multi-OS environments where Linux and Windows coexist. Progent's system integration engineers can show you how to use both these tools to tune and repair your network. Progent's UNIX support professionals provide small companies and programmers help with administering and servicing UNIX/Linux and Solaris networks that coexist with Windows-based products.
Altaro VM Backup from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and restoring Microsoft Hyper-V and VMware-based VMs. Altaro VM Backup can be used for local, offsite, distributed, and cloud-hosted environments and also supports cost-effective cloud backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof backup data that cannot be erased or modified by anyone including administrators. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of online or onsite services to assist you to plan, install, optimize and debug a comprehensive backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a managed backup/restore service based on Altaro VM Backup technology.
Progent's Windows Server 2016 disaster recovery/business continuity experts can help you to design a disaster recovery system based on Microsoft's latest Failover Clustering technologies such as Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for crash-consistent recovery, Storage Spaces Direct for high-performance network-attached storage using commodity hardware, VM Load Balancing for improving the speed and resilience of Failover Clusters while minimizing capital investment and management overhead, and Cloud Witness for fast, economical deployment of a stretch cluster quorum arbitration point.
If your company has a Solaris network or a mixed-platform IT environment, Progent's CISM and ISSAP-certified consultants can help your whole organization in a wide range of security areas such as security administration practices, security architecture and strategies, access management products and techniques, software development security, business processes security, physical security, communications, network and Internet security, and disaster recovery planning. CISM and CISSP stipulate the basic skills and worldwide standards of performance that information security managers are expected to master. These certification give executive management the assurance that those who have earned their CISM, CISSP or ISSAP certification have the experience and knowledge to deliver world-class security management and engineering services.
Progent can provide the services of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and worldwide standards of performance that information security professionals are required to master. It gives business management the confidence that those who have earned their CISM credential have the background and knowledge to provide effective security administration and consulting consulting.
Ubiquiti's UniFi line of Wi-Fi products includes indoor and outdoor Wave 2 APs, WiFi 6/6E and WiFi 7 APs, security gateway appliances, switches, IP phones, and cameras. Progent can provide the expertise of veteran wireless professionals who can assist you to determine the benefits of UniFi technology for your business and assist you to plan, install, manage, and maintain your UniFi solution.
The Progent Test and Training Lab at the QTS (formerly Herakles) Data Center is available for testing mission-critical applications, creating cost-effective migration procedures, evaluating and optimizing performance, designing or validating disaster recovery solutions, resolving compatibility problems, and establishing training systems for new technologies. For Progent customers without sufficient in-house resources to assemble proper test environments, the lab reduces capital costs and technical risk while keeping critical network initiatives on schedule.
Progent can help small and mid-size companies to set up endpoint security protection systems and deliver mitigation expertise needed to support work-from-home employees.
Progent can provide the support of certified engineers as well as seasoned database application programmers, database administrators, project management experts, Cisco-certified network architects, business continuity planning specialists, and certified data security professionals to assist you to assess the potential benefits of Microsoft SQL Server 2012 for your business, set up test systems at your datacenter or at Progent's lab, plan and execute out an efficient migration to SQL Server 2012 from earlier releases of SQL Server or from legacy database solutions, and define a cost-effective and secure network infrastructure that lets you realize the full strategic benefit of SQL Server 2012.
Progent offers customers access to engineers who have earned some of the IT industry's most prestigious credentials. Progent thinks that clients deserve to be sure that their IT support professionals have accredited training plus extensive practical backgrounds so that Progent's clients can engage Progent's support with trust. In many cases, vendor certifications such as the Cisco Certified Internetwork Experts (CCIE) brings privileges for significantly better vendor help than is available to non-certified consultants, allowing Progent to offer customers a better class of computer service. In other cases, major certifications such as CISSP or ISSEP for IT security can help corporate customers to show compliance with regulatory requirements by engaging the services of recognized industry experts.
ProSight Reporting is a growing suite of in-depth reporting tools created to work with the industry's leading ticketing and remote network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
Progent's application developers have worked for 20 years with .NET tools and the Visual Studio development system and are able to build or modernize .NET apps quickly and at low cost.
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point consultants can provide affordable remote and on-premises support for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
E-Mail Guard represents a comprehensive service for defending against spam and virus attacks. E-Mail Guard addresses the protection and administration of corporate email by offering continually updated spam and virus filtering, policy management, content filtering, and defense against email-based DHA and DDoS attacks. E-Mail Guard also includes monitoring, administration and analysis tools plus outgoing email filtering to let you fix your email environment and specify and regulate company security policy.
Progent's Cisco-Certified network experts offer professional PIX Firewall consulting services covering architecture, implementation and support of Cisco firewall and Cisco security products. The Cisco PIX 500 Security Appliance Series of Cisco firewalls offers robust user and software policy enforcement, mutlivector threat protection, and secure connectivity services. Ranging from small, plug-and-play desktop devices for small offices and home offices to modular gigabit products, Cisco PIX firewalls provide a healthy combination of protection, performance and availability for business environments of all sizes. PIX firewalls are based on a proven, purpose-built platform, PIX OS, avoiding potential OS-specific security holes. The Cisco PIX Firewall has been awarded ICSA Firewall and IPsec certification as well as Common Criteria EAL4 evaluation status. PIX firewalls deliver an array of integrated protection and networking services, including advanced application-aware firewall services, VoIP and digital media security, multi-site and remote-access IPsec VPN networking, intelligent access services, and extensive administrative solutions. Progent's Cisco experts can help you select and integrate any Cisco PIX 500 Series firewalls including the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Progent offers remote and on premises expertise to assist your organization with any phase of business intelligence reporting from debugging or enhancing applications to planning and deploying a comprehensive BI solution. Progent's BI experts can assist your company to maintain your existing BI environment, assist you to migrate databases and applications from a legacy reporting platform to a current solution, and provide custom online training tailored to your individual needs. Progent's management reporting professionals offer experience in the leading BI reporting and visualization tools including the SQL Server BI suite (Integration Services, Analysis Services, and Reporting Services), Management Reporter/FRx, Microsoft Access, Crystal Reports, Microsoft Power BI, Excel BI tools including Power Pivot, Power Query and Power View, Report Designer and Report Builder.
Progent's certified SQL Server application programmers and DBAs offer remote expertise to help organizations of any size to create, manage, and maintain applications powered by Microsoft's SQL Server RDBMS and Microsoft's .NET architecture. Progent's SQL Server consultants can provide help with any facet of application development in solutions that can include small office databases to VLDB applications and data warehousing.
Progent offers fast and affordable online access to a certified Oracle database administration expert or an Oracle software programmer. Progent offers advanced database administration services for any version of Oracle including 10g and 11g and can also help design, create, update, or fix Oracle applications written with SQL and PL/SQL. Progent also offers support for Data Guard replication technologies and Oracle Recovery Manager.