UNIX and Linux Remote Technical Support for

For small businesses located in Charlotte North Carolina, Progent provides technical support for networks powered by UNIX, Linux, Sun Solaris, or macOS and OS X or for environments that feature a mix of UNIX-family systems and Microsoft technology. Progent has delivered remote troubleshooting to businesses in all 50 states in the U.S. (See Progent's client recommendations). In addition, Progent can furnish the expertise of Cisco CCIE-certified engineers for complex infrastructure issues, plus the assistance of CISSP-certified security engineers to handle high-level security design and business continuity planning.

Progent's online technical support engineers represent exceptional leverage due to the fact that they are equipped with the real-world background and the advanced tools to resolve the majority of information system issues rapidly. This reduces direct expenses since service calls require fewer billable minutes. Remote support also avoids the cost of sending an engineer to your location. Your organization benefits even more in incidental costs by minimizing or avoiding network downtime and related costs resulting from business disruption, disgruntled customers and vendors, unproductive workers, and de-focused executives.

Progent's billing policy for online support is structured to get the most out of your IT service dollar. Progent bills per minute for phone consulting, so you are billed just for the services that you actually get. Unlike many online support companies, Progent asks for no initialization charge or minimum fees. Progent's per-minute granularity and simple policy for pricing do away with scenarios where speedy. minor repairs manage to turn into large tabs. Progent's penchant for dealing with problems quickly translates into your business saving money.

Progent's Online Technical Support Tools
Over time, Progent has fine tuned a collection of customized tools and proven methodologies that permit the highest level of efficiency for remote technical support and repair for small business computer systems. Progent provides secure Virtual Private Network support for gateways from a variety of leading vendors including Microsoft, Cisco, Juniper/NetScreen, Netscreen and Checkpoint. Secure VPN connectivity enables the consultants of Progent's remote service group to communicate with your company's computer system without violating corporate security.

Progent's proprietary customer support database application keeps extensive documentation of the support that Progent's customers have been provided. Progent's staff consultants have the benefit of the records of support rendered to each Progent client by every Progent consultant. This database of trouble tickets and repairs is structured as a readily retrievable support knowledge base that allows Progent's remote support professionals to communicate their knowledge with the whole team to ensure that the effectiveness of Progent's support services improves daily. Progent's high-level accreditations and close associations with major industry leaders including Cisco and Microsoft make available other extensive technical support knowledge bases and allow priority response from manufacturers' internal engineering staff so Progent's remote service experts are able to find the most efficient resolutions in the least time.

Start Receiving Remote UNIX, Linux, Sun Solaris, or Apple macOS and OS X Computer Help from Progent
To access Progent's remote services in Charlotte North Carolina or to learn additional information about Progent's phone support options, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If your company has an urgent need for network help, go to Immediate Urgent Support.

Remote Technical Support Services Available from Progent
Progent's phone-based network support professionals possess certified skills in a comprehensive array of disciplines. This broad range of capability enables Progent's engineers to address virtually any crisis likely to take place in a small or midsize business network. Credentials earned by Progent engineers in UNIX/Linux technologies include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco CCIE in Routing/Switching, Security, and Voice, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), CCDA and CCDP.

To provide assistance to customers with mixed-OS environments, Progent also offers the services of engineers with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security engineers include Certified Information Security Manager (CISM) Engineers, CISSP network security experts, and Information System Security Architecture Professional (ISSAP) consultants.

Phone-based technical services Offered by Progent to companies in Charlotte include:

• UNIX/Linux, Solaris, and Apple macOS and OS X Support Services
  Progent's UNIX/Linux, Sun Solaris, and Apple macOS and OS X online consulting services cover a wide range of information technology including system infrastructure, email solutions, network and process security, UNIX/Linux and Windows coexistence, virtual server technologies for server consolidation and easy management, and migration from older systems to the latest MS Windows or Linux solutions. Progent's group-based approach to resolving network issues enables quick escalation, when required, to engineers with task-relevant experience to tackle challenging scenarios. This accelerates repair of critical problems, reduces network downtime, and cuts support costs.

  Progent's UNIX/Linux support engineers can offer urgent phone-based assistance for resolving problems affecting UNIX, Linux, or Solaris networks powered by leading derivatives of UNIX such as:

  • Apple macOS and OS X
  • Solaris
  • IBM AIX Open UNIX
  • HP-UX (Hewlett Packard UNIX)
  • Berkeley UNIX (BSD)
  • SCO
  • Silicon Graphics IRIX (SGI/IRIX)
  Major Linux platforms for which Progent offers expert support include:
  • RedHat Linux
  • SUSE
  • Debian GNU/Linux
  • Slackware Linux

• Contact a Cisco Certified Internetwork Expert for High-level Network Problem Solving
  The Cisco Certified Internetwork Expert credential is the highest recognition for network consultants, and validates a consultant's technical skills at the master level. Cisco qualified CCIEs can handle even the most stubborn challenges surrounding network infrastructure planning, installation, management, security, and repair. CCIEs operate closely with Cisco's internal product support engineers in analyzing anomalies with IOS network management utilities and coming up with workarounds or identifying software patches. Cisco CCIEs provide excellent value since their deep expertise permits them to solve the most intractable problems rapidly. In many cases, less seasoned service providers can struggle for hours or days with the same tasks that a CCIE can dispose of in a few minutes. Few service organizations make CCIEs accessible to help small and mid-size companies. Progent can provide quick phone access to a Cisco CCIE so your company can receive urgent assistance for serious network issues that are hurting worker productivity but are outside the experience of your regular IT support resources. Progent's Cisco CCIE engineers can communicate with your computer system via state-of-the-art on-line troubleshooting technology to perform efficient, safe, and economical diagnosis and remediation. Progent's Cisco CCIEs offer consulting for the complete line of Cisco's popular selection of connectivity appliances including PIX 500 Firewalls and ASA Series Firewalls, the Catalyst Firewall Services Module (FWSM), secure high-speed and IS routers, wireless access points and bridges, Cisco Meraki cloud-managed APs, Voice over IP (VoIP) systems, Catalyst family switches, as well as Virtual Private Network solutions.

• Certified Microsoft Windows Expertise
  Progent's Microsoft-certified online support engineers can provide computer troubleshooting and consulting assistance for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the assistance of consulting professionals who can help your company with a wide range of platform support such as Windows Server 2022 planning and migration support, Windows Server 2019 expertise, Windows Server 2016 migration and cloud integration solutions, Windows Server 2012 R2 migration expertise, Windows Server 2008 R2 upgrade (help, assistance, Microsoft Exchange 2019 deployment, MS Exchange Server 2016 planning and deployment, Exchange 2013 configuration, Exchange 2010 management, SharePoint 2016 migration and hybrid integration consulting, SharePoint Server 2019 planning and configuration, Microsoft Teams migration expertise, Microsoft Skype for Business Server migration support, Lync Server 2013 management and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, MS SQL Server 2017 expertise, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support, Systems Center Operations Manager (SCOM) system monitoring and reporting, Project Server training, Small Business Server 2011 consulting, and Windows Essentials migration and cloud integration.

  Progent in addition can deliver a wide range of online PC desktop consulting and support services such as Windows 11 integration and designing and deploying Microsoft 365 cloud environments for Windows desktops.

• CISM and CISSP Certified Network Security Specialists
  Progent's accredited CISM and CISSP security engineers can provide a range of security services that can bolster the defenses of your UNIX/Linux, Sun Solaris, Mac or Windows network against internal or external threats or assist you to clean up quickly following a serious breach. Security solutions offered by Progent cover thorough security evaluation utilizing utilities such as GFI LANguard, AMAP Application Scanner, and products from Metasploit and Hydra; fast cleanup after virus and worm attacks; installing firewalls; designing safe mechanisms for off-site and mobile communication; protecting your email system against spam and DHA attacks; and setting up round-the-clock network monitoring.

• Hybrid Cloud Solutions
  Progent offers expert remote consulting services to help organizations of any size integrate their networks with popular public cloud platforms including Azure and Amazon AWS. Progent can help your IT team to design and manage hybrid ecosystems that can include Windows and Linux operating systems and applications in either cloud-based systems or in hybrid network models that seamlessly combine on-premises IT assets as well as cloud services. To help you to incorporate public clouds with physical datacenters, Progent offers a range of public cloud migration support services such as Microsoft 365 integration with on-premises installations of Exchange, Microsoft Azure hybrid cloud integration, Amazon AWS hybrid cloud migration, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud integration consulting. Progent has over two decades of experience delivering advanced consulting support remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.

• Help Desk Expertise
  Progent's Call Center support programs for small and midsize companies with environments that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products include comprehensive Call Center outsourcing, Virtual Help Desk services, and Call Center consulting. Progent's Standard Help Desk Call Center support services are well suited for smaller companies who don't have the money or time to create an internal Call Center but who require fast communication with a reliable Help Desk with proficient phone assistance plus the available expertise to escalate complex trouble tickets to advanced engineers.

  Progent's Help Desk Co-management services make it possible for your IT organization to split the load for Help Desk support seamlessly between your IT staff and Progent's large roster of veteran desktop support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on the leading PSA platform for handling end-user service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

  Progent's Call Center consulting services can assist you in creating an efficient new Call Center or revamping your existing organization, identifying or modifying Help Desk application software to address the unique demands of your company, or adding temporary online personnel to supplement your existing Help Desk group to handle unusually busy situations like software migrations, mass upgrades, or installing new business software.

  Progent's Help Desk Call Center team of seasoned network professionals offers your workers in Charlotte North Carolina quick contact with a large technical support group with substantial background offering phone help and online troubleshooting for IT systems powered by UNIX, Linux, Sun Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to earn the Help Desk recognition as a significant contributor to business performance, and Progent's target is to resolve and not simply report technical problems.

• Business Applications Services: Training, Custom Development, and Troubleshooting
  Progent's Applications Consulting staff offers remote advanced consulting expertise and education in specific business application fields such as Enterprise Requirements Planning, Manufacturing Requirements Planning, customizing accounting packages, and Customer Relationship Management. Progent also can deliver expertise, customization, and education for popular Microsoft business applications such as CRM, Project, Word, and Microsoft Excel. To find out additional information on Progent's consulting, custom development, and education offerings for UNIX, Linux, Sun Solaris, macOS and OS X, or Microsoft applications, refer to Progent's Applications Experts Services.

  Progent's Apple Mac consultants can nurture the artistic elements of Apple Mac environments by providing phone-based help services and training in imaging, sound, and motion video. Progent's consultants offer help in a range of Mac programs such as Photoshop, Adobe Illustrator, InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with common jobs like capturing or digitizing audio/video or configuring an audio/video post production lab.

  Remote Network Monitoring Services
  Progent offers businesses in Charlotte North Carolina remote network monitoring support centered around MS Operations Manager network monitoring and reporting, customized by Progent to suit your business so that your network support is proactive and automated. By uncovering possible trouble spots before they result in full-scale emergencies, system monitoring can head off disruptive and expensive service crises. Progent can also provide help with network monitoring products like Nagios and MRTG to analyze UNIX/Linux, Solaris, or macOS and OS X networks, Microsoft networks, or environments powered by multiple OS platforms.

North Carolina State Contact Information:
Progent offers consulting services and onsite technical support throughout North Carolina.