Progent's Consulting, Help Desk, and Ticketing for Network Service Organizations
ProgentProgent's consulting support for network service organizations enables you to provide your customers Progent's consulting and Help Desk support using your brand as a transparent extension of your in-house IT services team. These services can help you add to your client base, flesh out your service portfolio, create happy clients, and increase your bottom line.

Progent's nationwide team of network engineers, desktop support technicians, network administrators, and data security professionals have worked as seamless supplements to the IT groups of some of the country's largest IT service businesses. Progent's range of expertise allows you to add to the scope of your IT service practice, and Progent's transparency lets you elevate and preserve your branding. Progent can also provide your clients rapid urgent recovery from a ransomware attack by offering the synchronized services of a seasoned team of ransomware response experts who can provide the necessary 24x7 support and vital knowledge rarely available from smaller or highly specialized network support firms.

Progent is an IT consulting company with more than two decades of background delivering remote expertise to small and middle-size companies. Progent is a Microsoft Partner and has one of the biggest teams of Cisco CCIE network infrastructure engineers of any private IT services firm in the world. Progent has delivered remote IT support and consulting to clients in every state in the country. (Refer to recommendations from Progent's customers.)

Providing Progent's Services Under Your Branding
Progent's consulting program for network service organizations offers seamless resale to your clients of professional IT services. Progent bills you directly and performs under your direction to provide your clients support services under your brand. In addition, Progent offers a low-cost Off-hours Support Program for customers who need access to 24x7 support.

Help Desk and Ticketing for IT Service Providers
Ticketing is fundamental to an effective IT Call Center. But full-featured ticketing systems are not just costly to license and staff, but also difficult to configure and manage. Smaller IT support organizations seldom have the required budget or personnel. Progent's Service Desk and ticketing program gives IT support firms an economical way to retain their company branding while delivering their customers responsive desktop support services backed by an advanced ticketing platform and reinforced by rapid escalation to subject matter experts.

Key Features of Progent's Help Desk Call Center and Ticketing Program for IT Service Organizations
Progent's Service Desk and ticketing solution for IT service firms leverages Progent's investments in highly scalable ticketing software, a remote desktop services team, and a network of geographically dispersed subject matter experts (SMEs). You can utilize Progent's ticketing platform as a secure tenant or Progent can establish communications with your current ticketing system. The features available with Progent's Service Desk and ticketing program allow you to expand your support workload, the range of technologies your business can handle, the number of locations you can service, and your hours of availability.

Key features of Progent's Help Desk and ticketing solution for IT service organizations include:

  • Progent's online desktop service team provides Level 1 end user assistance with 1-hour SLA to commence work during standard business hours.
  • Normal support hours are 5am to 7pm Pacific Standard Time, five days per week.
  • Extended support is available at extra cost.
  • Optional onsite support in larger metro areas is offered throughout the country at extra cost.
  • You retain complete control of your clients and billing.
  • Your customers enter incident reports through your custom branded web portal, a toll-free phone number, or by directing a message to your designated email address.
  • Every customer request automatically becomes an open request in the ticket system.
  • Service tickets can be monitored and modified remotely until resolution.
  • Optional escalation of Level 2 and Level 3 issues to Progent's or to your SMEs.
To see additional details on Progent's Help Desk and ticketing solution, go to Help Desk and ticketing services for small businesses.

Progent's Consulting Expertise for Network Service Organizations
Progent's consulting expertise for IT service organizations allows your support team to act as a sole point of contact for virtually all technical guidance and troubleshooting your customers may require. You can build your staff and core IT skills at your own pace without having to decline opportunities owing to a gap in expertise or the absence of bandwidth.

Important features of Progent's Reseller Program for IT Service Providers include:

  • Transparent Support: Progent works as a transparent supplement to your in-house support group, under your management, and invoices your firm instead of your customer.
  • Granular Billing: Progent charges by the minute to minimize expenses.
  • Detailed Service Documentation: Progent uses an advanced documentation system to make sure all IT services delivered are thoroughly documented. This allows support group to transfer service responsibilities to internal personnel when you have enough people and relevant technical skills.
Top benefits of Progent's Reseller Program for IT Service Firms include:
  • Safely Grow Your IT Support Business: You can quickly and efficiently take on more jobs beyond your core fields of expertise and serve new territories without the risks associated with increasing your full-time staff too rapidly.
  • Re-enforce Your Name: You can solidify your positioning as a comprehensive network service firm by delivering more services to more clients using your own brand.
  • Flesh Out Your Services Portfolio: Progent can provide top-tier support in a broad array of IT disciplines and can be a reliable resource for growing your IT service operations.
  • Rapid Escalation: Thanks to a large roster of high-level IT experts available, Progent can transition quickly from Tier 1 to Tier 3 services so even the toughest issues get resolved promptly.
  • Make Your Customers Happy: Satisfied clients stick. By teaming with Progent, you can continue making your customers successful without ever forcing clients to seek help from other support firms.
  • Online Technical Support Professionals: For two decades, Progent has provided online IT support ranging from Help Desk services to advanced consulting. Efficient remote support saves money and produces quick results.
  • Advanced Certifications: Progent's IT experts have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading technology companies. Progent's security and compliance consultants have earned top certifications including CISSP-ISSAP, CISM, and GIAC. Find out more details about Progent's certifications.
To read or download a printable PDF datasheet describing Progent's program for reselling Progent's IT services under your own brand, download Progent's Reseller Program for Network Service Providers.

Progent's Practice Areas
Progent's veteran roster of certified engineers can provide a wide range of remote technical guidance and troubleshooting services. Areas of expertise covered under Progent's reseller program for IT service providers include:

Find Out More Details About Progent's Consulting Program for Network Service Organizations
For more information about Progent's reseller support for network service organizations, call 1-800-993-9400 or visit Contact Progent.