PC Desktop and Mobile Support Services
Introduction to Progent's PC Desktop and Mobile Support
Progent offers a broad range of affordable services to help your company install, integrate, troubleshoot, and manage desktop PCs and mobile devices powered by Windows, Apple macOS/OS X, iOS, Android, or popular versions of Linux. Progent can provide online or onsite assistance for single computers or laptops or help you to plan and carry out a company-wide rollout of new or updated operating system software and business applications. Progent can also supply engineers and technicians to help your company minimize business disruption while moving to a new site or merging multiple sites.
Progent is an industry pioneer in providing remote technical support and consulting for Windows, Linux, Apple Mac, and Cisco-powered systems in the U.S. and globally. Progent's certified service professionals can help you analyze and resolve desktop hardware and software issues without the cost or delay of on-premises support visits.
Desktop Support Services:
Progent offers a selection of remote and onsite services to help you configure, deploy, update, manage, secure and troubleshoot desktop computers and workstations powered by Windows, macOS/OS-X, and Linux. Progent also offers training for popular desktop applications.
- Help Desk Call Center Outsourcing
- Windows 11 Planning and Migration
- Windows 10 Integration Services
- Windows 8.1 Migration and Support
- Office and Microsoft 365 Consulting, Technical Support, and Training
- Work from Home Planning, Integration, Management and Support Services
- Active Security Monitoring for Desktop and Mobile Endpoints
- Progent's 24x7 Ransomware Hot Line
- Ransomware Defense, Removal and Recovery Services
- Duo MFA Two-Factor Authentication Expertise
- Upgrading Desktops to 64-bit Software
- Remote Desktop Integration
- Desktop Deployment and Management Automation
- Webinar Training for Desktop Applications
The BYOD (Bring Your Own Device) paradigm has created major configuration, administration and security challenges for IT staffs. Progent offers advanced support for integrating and managing smartphones and tablets powered by Apple IOS, Google Android, and Microsoft Windows operating systems.
- Smartphone and Tablet Integration and Management
- iPhone and iPad Integration Consulting
- Android Phone and Tablet Integration and Troubleshooting
- Single-tap Identity Authentication with iOS and Android Smartphones and Watches
- BlackBerry-certified Consulting and Technical Support
Help Desk Call Center Outsourcing
Progent's Help Desk Call Center outsourcing services are designed specifically for small businesses who must work within a limited IT budget but who need immediate access to a dedicated Call Center with expert phone support and effective escalation options. By using Progent's Help Desk Call Center for desktop support, small organizations reduce costs and management hassle and have the advantage of enterprise-class phone support and remote troubleshooting. Progent's Helpdesk support services feature easy job initiation by email, phone, or the web; strict job ticket tracking until problem resolution; web-accessible task logs for up-to-date status; comprehensive service reporting; and by-the-minute invoicing to make sure customers are billed only for the services they receive. For a cost analysis of Call Desk outsourcing vs. maintaining an inhouse Call Center, visit outsourced IT Service Desk advantages.
Windows 11 Planning and Migration
Progent's Microsoft-certified Windows 11 experts can help you verify the compatibility and performance of Windows 11 running your key applications and services so you can assess the benefits to your business of migrating to Windows 11. Migration services offered online or onsite by Progent include ROI analysis, pilot system design, hybrid cloud integration, mobile connectivity, security and compliance consulting, work-from-home solutions, deployment and management planning and automation, network infrastructure design, Wi-Fi setup, patch management, disaster recovery planning, training for IT staff and end users, and post-migration technical support..
Windows 10 Integration Services
Progent's Microsoft-certified Windows 10 consultants can help you evaluate the potential value of Windows 10 for your organization and can assist you to deploy Windows 10 in the most efficient way possible. To reduce the time and expense of migrating to Windows 10, Progent can provide the support of consultants with expertise in utilizing Microsoft's powerful deployment automation tools which are part of the Windows Assessment and Deployment Kit (ADK), including the new Imaging and Configuration Designer (ICD). Progent also offers the services of a Microsoft-certified System Center Configuration Manager Technology Specialist who can help your IT staff to build and manage an efficient SCCM infrastructure to simplify Windows 10 provisioning. In addition, Progent can help you design and carry out an efficient upgrade from Windows 10 to Windows 11.
Windows 8.1 Migration and Support
Progent's Microsoft certified Windows 8.1 consultants can help you maintain and troubleshoot your legacy Windows 8.1 desktops and notebooks or evaluate the business value of upgrading to Windows 10 or Windows 11. If you want to continue using your Windows 8.1 environment, you should understand that Windows 8.1 has reached end-of-support status. This means that Microsoft will no longer offer technical support and will not develop additional security patches. This in turn means that your Windows 8.1 devices will be increasingly vulnerable to cyber attacks. If you decide to upgrade from Windows 8.1 to Windows 10 or to Windows 11, Progent can help you design an efficient migration plan and provide comprehensive project management services to make sure your transition is completed on time and within budget. Progent can also help you integrate your updated Windows endpoints with major cloud services, popular application suites, and modern cybersecurity solutions.
Windows 7 Support
Progent's Microsoft certified Windows 7 consultants can help you manage and troubleshoot your legacy Windows 7 environment or migrate from Windows 7 to Windows 10 or to Windows 11. Progent can help you assess the business value and technical risk associated with upgrading to a current version of Windows and can also help you to develop the business case for upgrading from Windows 7. Progent can help you design and implement a migration from Windows 7 that minimizes service disruption, and can also help you automate the deployment and management of the latest release of Windows.
Microsoft 365 Consulting, Technical Support, and Training
Progent's Microsoft Office and Microsoft 365 consultants and remote desktop support specialists can provide integration, technical support, and end-user training for Office Word, Excel, Outlook, PowerPoint and Access. Progent can help you take advantage of the advanced collaboration and accessibility features built into Office desktop and Microsoft 365 by helping you integrate other Microsoft platforms such as SharePoint, SQL Server, and Exchange. Progent can also help you add IM capability and Presence awareness to Office applications by providing Microsoft Teams planning and integration services, Skype for Business expertise, and Lync Server migration help. Progent can show you how to migrate efficiently to newer versions of Microsoft Office or to Microsoft 365 and Progent can provide technical support for older desktop versions of Office including Office 2013 and Office 2010.
Work from Home Planning, Integration, Management and Support Services
Progent's Work from Home (WFH) support services can assist you with any aspect of building a high-functioning work-at-home ecosystem by delivering infrastructure design and configuration services, VoIP PBX expertise, voice/video conferencing support, collaboration platform selection and deployment, public cloud integration, Help Desk augmentation, security and compliance, data protection solutions, and unified management.
Active Security Monitoring for Desktop and Mobile Endpoints
Progent's Active Security Monitoring (ASM) services include machine learning technology from SentinelOne to offer best-in-class protection for all desktop and mobile endpoints and virtual and physical servers. This approach to malware defense addresses the new generation of cyber attacks, like crypto-ransomware, which easily evade detection by traditional signature-matching AV technology.
24x7 Ransomware Hot Line: 800-462-8800
Progent's 24x7 Ransomware Hot Line is available to help organizations perform the time-critical first responses to a ransomware assault by preventing the breach from spreading. The Hot Line puts you in touch with one of Progent's online ransomware experts who can help you detect and isolate compromised servers and end points and shield clean devices from becoming infected. If your network has been penetrated by a crypto-ransomware attack, don't waste time. Get prompt support by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's 24x7 Ransomware Hot Line.
Ransomware Defense and Recovery Services
Progent can provide the assistance of a seasoned team of ransomware defense, removal and recovery professionals with the knowledge and experience to protect your network against ransomware assaults and rebuild your system following a ransomware breach. Progent's certified cybersecurity experts have the broad range of skills required to restore your network quickly after a ransomware attack and Progent can deliver related services like settlement negotiations and forensics. To learn about Progent's ransomware defense and recovery services, visit Progent's ransomware protection and restoration expertise.
Duo MFA Two-Factor Authentication with iOS and Android Smartphones and Smart Watches
Progent's Duo MFA secure access services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android smartphones and watches. With Duo 2FA, whenever you log into a secured online account and enter your password you are asked to confirm who you are on a device that only you have and that is accessed using a different ("out-of-band") network channel. A wide selection of devices can be utilized as this added form of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices.
Upgrading Desktops with 64-bit Applications and Operating Systems
Progent's 64-bit computing experts can help you evaluate the advantages, costs, and technical risks associated with migrating to 64-bit desktop operating systems and applications. Progent's Microsoft certified consultants can also help you design, document, and carry out a company-wide migration to 64-bit desktop software operating systems and business applications. As part of the 64-bit upgrade process, Progent can help you build a 64-bit pilot environment to verify support for all of the important 32-bit applications you intend to retain as well as the latest 64-bit versions of applications you wish to install. If adopting Windows 10 or Windows 11 is part of your 64-bit upgrade plan, Progent can assist you to determine which computers and applications can or should be retained, and outline an upgrade procedure that is the least disruptive to your network operations.
Remote Desktop Integration
Progent's remote and mobile computer specialists can help you integrate remote desktops, laptops, tablets and smart phones such Apple iPhones and Android phones into your IT network by offering expertise in data synchronization, wireless security, and messaging integration. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile solution with Microsoft Exchange Server, SQL Server, Teams, and Skype for Business.
Desktop Deployment and Management Automation
Progent's desktop management professionals can help you automate workstation deployment and management so that your desktop PCs stay consistent, up-to-date, and secure. Progent's engineers have extensive backgrounds providing businesses of all sizes Microsoft System Center Configuration Manager consulting to streamline desktop administration, improve security, boost productivity by making sure that all patches and updates are installed, police licensing compliance, and monitor patterns of application usage to enable a more efficient purchasing plan. In addition, Progent can help you to execute a non-disruptive migration to a current version of System Center Configuration Manager from an earlier version of SCCM for more comprehensive management automation and can help you to upgrade to Microsoft Windows Server 2019 or Windows Server 2022. If you are looking for an affordable way to outsource your desktop management, Progent offers the extensive family of ProSight Remote Management and Monitoring services. These services are available for a low monthly subscription and include offer a suite of options for backup/recovery, security monitoring and ransomware defense, email filtering and data leakage protection, endpoint and virtual machine monitoring, plus provisioning and patch management.
Webinar Training for Desktop Applications
Progent offers customized live online training for popular desktop applications and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint, Access, Publisher, and Visio plus Microsoft Dynamics GP (Great Plains), Acrobat Writer, Photoshop, Crystal Reports, Windows 11, and Windows 10. Live online training offers all the benefits of traditional in-person classes, including instant communication between clients and trainers, but eliminates the costs of travel and the challenge of attempting to accommodate the schedules of multiple students. Available to individual students or groups of all sizes, virtual classrooms allow the instructor to conduct the seminar from a remote office and the students can be spread across a campus or across the country. Virtual training supports powerful learning tools such as virtual white boards, electronic hand-raising, and shared desktops. Sessions can be brief and targeted for specific subjects or longer in duration and wider in scope. Teachers and students can go through examples individually or as a group.
Smartphone and Tablet Integration and Management
Progent's wireless consulting specialists can help you integrate Apple iPhones and iPads as well as Android and Windows-based smartphones and tablets into your IT network by offering expertise in network infrastructure, data synchronization, mobile device management, security, mobile application development, and disaster recovery. Progent can help you design, install, manage, and troubleshoot network environments that support handheld wireless devices seamlessly, and Progent can provide certified Microsoft engineers to integrate your mobile wireless solution with Microsoft Exchange Server and Microsoft SQL Server. Progent can also enhance the productivity of smartphones and tablets with centrally managed IM and Presence awareness through Microsoft Teams integration services and Skype for Business support. Progent can also help you provide Microsoft Lync Server 2013 migration services to help you adopt a modern solution for mobile collaboration. Find out more about Progent's mobile connectivity and synchronization consulting.
iPhone and iPad Integration Consulting
Progent's team of more than 150 consultants, technical support specialists, and subject matter experts offers the depth and breadth of knowledge and the real-world experience required to resolve even the most complex issues associated with integrating iPads and iPhones with networks ranging in size from home offices to enterprise systems. Progent can provide cost-effective online assistance to help you plan, configure, and troubleshoot any facet of your mobile integration solution and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish major projects on time and within budget. Progent has expertise in on-premises, cloud-based, or hybrid environments and can help you build or maintain a resilient, secure and efficient network infrastructure that is best suited to your mode of computing. Progent can also provide online and onsite training for individuals or groups to show you how to manage and use your iOS devices in a safe, collaborative environment that maximizes the business value of your information network. Find out more about Progent's iPhone and iPad integration consulting.
Android Phone and Tablet Integration and Troubleshooting
Progent's seasoned team of IT consultants and subject matter specialists have years of experience providing online and onsite support for organizations of all sizes who want to integrate Android phones into their information networks so that users can communicate, collaborate, and produce. Progent has the range of skills to resolve technical problems that span multiple vendors and that entail a mix of legacy and current information technology. Progent offers affordable remote consulting to assist you with any and all facet of designing, deploying, managing and troubleshooting your BYOD solution. Progent can provide occasional, as-needed support to help you resolve especially challenging technical problems, or Progent can provide comprehensive outsourced or co-sourced project management services to help you complete major IT initiatives. Progent also offers customized group or individual training to help you manage and operate Android phones and tablets securely and productively. Find out more about Progent's Android phone and tablet integration consulting.
BlackBerry-certified Consulting and Technical Support
Progent offers the services of BlackBerry-certified professionals who can help organizations of any size manage and troubleshoot BlackBerry environments upgrade efficiently to the latest generation of mobile endpoints. Find out more about Progent's BlackBerry integration and management consulting.
Contact Progent for More Information about Desktop Support
If you are looking for a reliable source for desktop support services, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Hybrid Network Computer Consultation
Small and Midsize Office Small Office Server Support
For more than 20 years, Progent's consultants have provided budget-friendly IT design, integration, troubleshooting, security services, and development for networks of all sizes.
Infor SyteLine CloudSuite Development Specialists
Immediate Consulting Services Infor SyteLine CloudSuite Development
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP solution that embodies over 25 years of background assisting manufacturing and service companies to manage supply chains and improve the efficiency of key processes to bring products to market fast and meet customer commitments consistently. Progent can provide the expertise of an ERP consultant with more than 20 years of experience with the Infor CloudSuite Industrial/SyteLine product family. Progent can provide online or onsite consulting that can range from occasional guidance to solution design and project management. Sample consulting services offered by Progent for CloudSuite Industrial/SyteLine include implementation, migration, process improvement, application development, CPQ, web site integration, troubleshooting, data conversion, Amazon AWS integration, disaster recovery planning, and DBA services.
IT Specialists VMware Workspace ONE Endpoint Management
Endpoint Management Small Business IT Outsourcing Firm
Progent's Microsoft-certified engineers can help your company to automate desktop software update deployment by delivering support for management solutions such as Configuration Manager, Systems Management Server 2003, and WSUS.
SonicWall NSA 4650 Firewall Network Intrusion Penetration Testing
Remote Computer Security SonicWall
Progent's SonicWall firewall experts can show you how to configure, maintain, and troubleshoot SonicWall firewall/VPN products including the current SonicWall TZ and NSa families of firewalls and the older SonicWall PRO 2040 products. Progent's CISM and CISA-certified network security consultants can show you how to incorporate SonicWall firewalls into an end-to-end security plan and build protection into your corporate processes.
Compensation for Microsoft Consulting Telecommuting Job
Compensation for Telecommuting Cisco Consulting Work At Home Job
Progent's compensation model is built on revenue sharing, so similar to being an independent contractor, your earnings are directly driven by your work effort. Certain of our consultants focus on quality of life and choose to consult at a more relaxed pace, using our flexible schedule to follow personal enthusiasms such as mountain biking, motorcycle racing, skiing, fishing, vacations, or sharing private time with family and acquaintances. Others use the opportunity to earn major bucks through lots of effort and long hours. Progent fully encourages either end of the spectrum and everything in the middle.
Flexential Colocation Center Consult
Flexential Tampa Internet Data Center Specialist
Progent utilizes the Flexential Tampa colocation center mainly to provide private cloud hosting. Progent maintains a group of IT consultants located in the vicinity of Tampa, and Progent can also provide remote support from Progent's countrywide roster of Microsoft-certified experts, Cisco-certified CCIE network engineers, ISSIP-CISSP-certified security consultants, Hyper-V and VMware specialists, and senior disaster recover preparedness experts. Progent can also help you to design and execute a migration to the Flexential facility with services like designing solution configuration, specifying hardware, system setup and testing, debugging, streamling remote network management, and educating your IT staff.
Hybrid Microsoft 365 Exchange integration Integration
Microsoft 365 Portal Computer Engineer
Microsoft 365 Exchange Online allows you to utilize cloud-resident servers, mailboxes and associated email components to reduce hardware costs and administrative overhead. You can use Exchange Online to host all your Exchange mailboxes, or you can integrate a hybrid solution that incorporates both local as well as cloud-hosted mailboxes. Progent's Microsoft-certified consultants offer affordable online support to assist your organizations to evaluate the benefits of Exchange Online, design a solution that aligns with your functional requirements and budget, carry out an efficient move from your current Exchange organization to one that includes Exchange Online, train your IT team and users, and provide ongoing consulting and troubleshooting.
802.11 Wireless LAN Remote Consulting
Wi-Fi Network IT Consultant
Progent can show you how to plan, configure, manage, monitor, and repair a viable Wireless network architecture, recommend appropriate components, and configure access points, wireless bridges, radio antennas, wireless controllers, and other wireless products. Progent can also show you how to create a thorough wireless network security plan that is well integrated with the security strategy for your overall corporate network.
ProSight Remote Managed IT Services Professionals
ProSight Remote Managed IT Services Specialist
Progent's ProSight portfolio of managed IT services are geared to provide businesses who have small in-house IT support teams with low-cost help from world-class management tools and technical experts. Advantages of Progent's ProSight catalog of managed IT services include flat-rate network maintenance expenses, smart automation of common administrative processes, continual adoption of new technology, smooth transition from older systems to current solutions, improved alignment of information technology with strategic objectives, access to seasoned network experts, and allowing management to focus on business rather than ever-changing computer technology.
Mac Lion Security Support
Support Macintosh Security Audits
Progent's CISM-certified security staff can help you secure your Apple Mac environment through professional support offerings including performing security audits, recovery from virus and denial of service penetrations, configuring firewalls, integrating secure off-site and mobile access, deploying automated programs for protection against viruses, spam, and directory harvest attacks, and developing a comprehensive security strategy adapted for the specific goals of your business network.
Support Outsourcing wireless VoIP phone integration
wireless VoIP phone integration Online Consulting
Progent's Cisco wireless IP phone configuration consultants offer online and onsite assistance to help you build and maintain a Cisco wireless VoIP phone deployment by delivering integration services that range from troubleshooting the set up of a wireless VoIP phone or AP to providing comprehensive project management outsourcing or co-sourcing services for modernizing the Wi-Fi architecture of an entire campus.
Remote Support Exchange 2003 Server
24x7 Remote Support Services Exchange Server
Progent's Microsoft-certified consultants have 20 years of experience designing, installing, and maintaining email solutions for companies in the and across the U.S. Progent offers affordable Microsoft Exchange Servers consulting services to make sure that your email environment features security, fault tolerance, easy connectivity for remote and wireless users, efficient administrative utilities, and productive integration with telecommunications. Progent provides expertise and support services for Microsoft Exchange 2016, Exchange 2013, Exchange 2010, Microsoft Exchange 2007 Server, Microsoft Exchange 2003, and Microsoft Exchange 2000. Progent can also help small or medium companies to migrate to Exchange 2016 or Microsoft Exchange 2013.
Les Kent has a 35-year track record of effective technology integration, corporate management, marketing, and operations. He has demonstrated a knack for developing elegant information technology solutions in his roles as as a network architect, software developer, project manager, deployment consultant, and problem solver for small businesses, start-ups, and major corporations.
CIO Network Consultant
Part-Time CIO Computer Engineer
Progent can provide small businesses with an IT management professional who can function as a part-time CIO. This part-time Chief Information Officer can provide long-term direction to help you integrate appropriate IT products to enhance business processes so they align better with your business goals. Your business can develop and implement a well conceived information technology strategy without incurring the expense of a full-time senior IT executive.
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