Network Support for Small Organizations

Progent can deliver a broad range of cost-effective consulting and support services to assist your company to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows, Apple macOS and Mac OS X, or various versions of Linux. Progent can provide onsite or remote help for individual computers or laptops or help your business to design and implement a company-wide rollout of new or updated operating system platforms and business applications. Progent can also supply consultants and technical workers to assist your company to plan for and complete an office move or consolidation organized to produce minimal disruption of your business.

Progent can also install Microsoft Office or Microsoft Dynamics business applications on your workstations so they integrate productively with all Microsoft programs, products from third-party publishers, SQL databases, and line-of-business solutions network-wide.

Progent's desktop consultants offer a range of services designed to ensure that your desktop PCs and notebooks stay operating reliably, safely, and productively. Support options available from Progent include on-premises and online technical assistance, Technical Response Center phone support with options for 24x7 availability, desktop security audits and enhancements, interactive virtual training, PC or notebook configuration for remote workers and on-the-road employees, and automated management support.

Online Support
Progent's Technical Response Center offers emergency and routine online support for Windows, Linux, Apple Mac, and Cisco-based systems in the U.S. and worldwide. Progent's seasoned support professionals can help new and current clients to analyze and fix network problems without the expense or time loss of travel for onsite support calls. The background and expertise of Progent's IT engineers allows them to handle the most complex IT issues quickly by escalating trouble tickets if required to high-level specialists. Progent offers a convenient, web-based signup procedure for first-time clients to address emergency network problems and Progent charges by the minute with zero sign-up fees or minimums for support services delivered during normal business hours, so you pay only for the support you receive. Specialists you can access online include Cisco-premier CCIE network engineers, Microsoft-Premier MCSEs, and CISM-certified security engineers. Progent also offers an economical extended hours remote support program for companies who need 24x7 access to online technical support.

On-site Service
Progent provides onsite computer assistance for registered clients larger cities throughout the U.S. Progent's onsite service personnel can work in conjunction with Progent's online support experts to deliver small and midsize companies with the best of all worlds: in-person service professionals when you require them plus the on-line expertise of Progent's worldwide team of network consultants, security specialists, and business software programmers.

Full Service Help Desk Call Center Outsourcing
Progent's Contact Center outsourcing services are intended specifically for small businesses who have to operate within a restricted information technology budget yet who need immediate access to a dedicated Helpdesk with professional phone support and effective escalation options. By utilizing Progent's Help Desk outsourcing services, small companies cut expenses and management stress and have the advantage of world-class telephone support and online repair. Progent's Contact Center services feature convenient work initiation via email, telephone, or the web; automated trouble ticket tracking up to problem resolution; web-accessible job history for immediate status; comprehensive service documentation; and per minute invoicing to ensure customers are charged exclusively for the support actually performed.

Internal Security Evaluation
Progent's GIAC and CISA-premier security consultants can deliver a cost-effective Internal Network Security Inventory service package created to give small businesses a chance to get a professional opinion about the effectiveness of their internal cybersecurity environment. The internal security scan and assessment package includes a network scan run from within your firewall and detects potential weaknesses represented by your workstations and servers. Progent's security inventory is overseen by consultants with high-level security credentials who analyze and summarize the collected data and make suggestions for efficient remediation.

Online Education for Workstation Applications
Progent offers online education for an array of client programs and operating systems including Excel, Word, Publisher, Project, Microsoft Dynamics GP (Great Plains), Acrobat Writer, Adobe Photoshop CS, Crystal Reports, and Windows 10 and 11. Live online training offers all the advantages of conventional classroom seminars, including instant interaction between clients and trainers, but eliminates the expenses of transportation and the hassle of trying to synchronize the availability of multiple students. Available to individuals or groups of any size, live online education permits the trainer to conduct the class from an online facility and the students can be dispersed across an office or all over the the U.S. Live online training supports powerful learning tools like broadcast white boards, electronic hand-raising, and shared applications. Sessions can be short and personalized for specific topics or longer in time and broader in coverage. Instructors and clients can go through examples individually or as a class.

Installation and Integration Services for Mobile Networking, Telecommuting, and Branch Offices
Progent's network consultants provide expertise with mobile and remote computer integration and support with services such as data synchronization, desktop and laptop security, Outlook e-mail configuration, Windows Mobile integration, Apple iPhone integration and management, Android phone and tablet integration, Blackberry support, and mobile application development. Progent's certified professionals can save your company work and money by using their background to help you choose and integrate branch office and mobile connectivity solutions that make sense for your business. Progent can also optimize your network infrastructure so that remote PCs and mobile devices work better in your network.

Change and Update Automation
Progent's IT management experts can show you how to simplify workstation administration to make sure your PCs remain up to date, secure, and reliable. Progent's consultants have in-depth experience providing companies of all sizes System Center Configuration Manager (SCCM) expertise to streamline network management's processes, improve system protection, boost productivity by ensuring that all application updates are installed, enforce software licensing compliance, and track characteristics of software usage to enable smarter purchasing plan.

If your small business network needs any of the support services available from Progent, call 1-800-993-9400 or visit Contact Progent.