Network Outsourcing for Small and Mid-size Companies

ProSight Duo Identity Verification
Progent's ProSight Duo line of services incorporates advanced access security technology from Duo, a Cisco Systems subsidiary, to offer multi-factor authentication solutions. Two-factor authentication (2FA) is one of the pillars of zero-trust network security strategy. 2FA uses out-of-band identity confirmation to build a second level of security beyond traditional passwords. This protects against the most frequent sources of cybersecurity break-ins such as phishing, social engineering, and stolen credentials.

Duo's push technology minimizes time and distraction by allowing users to confirm who they are simply by tapping "Approve" on the validation box on their own iOS or Android smartphone or watch. This single-tap process does away with the need to retrieve an email or text and copy a security code manually.

Progent's ProSight Duo catalog consists of three subscription services that build on one another. ProSight Duo MFA permits organizations to deploy Duo's two-factor authentication technology to guard all applications while offering essential policy tools, unified management, and rapid provisioning. ProSight Duo Access provides all the features of ProSight Duo MFA plus adaptive ID validation controls and endpoint health monitoring. ProSight Duo Beyond adds the ability to differentiate corporate as distinct from personal devices, block untrusted endpoints, and give users safe and seamless access to inside applications. Progent is a Duo Managed Service Provider and can help you to design, implement and manage an advanced ID authentication solution that provides top-level security without bogging down your users.

Two-factor Authentication
80% of cybersecurity break-ins involve compromised passwords. Every service plan in Progent's ProSight Duo suite of identity validation solutions can reduce your dangerous reliance on passwords by allowing two-factor authentication. With 2FA activated, when you log into a registered online application and provide your password you are requested to confirm who you are by means of a device that you have sole ownership of and that uses a different ("out-of-band") channel. A wide selection of devices can be utilized as this second form of ID validation including an iOS or Android smartphone or watch, a hardware token, a landline phone, etc. You can enroll multiple validation devices.

Once you verify your identity via your validation device, you are permitted to run your application or utilize your VPN or remote desktop service. With the Duo Mobile app's push notification service enabled, you can simply touch "Approve" on your iOS or Android smartphone or smart watch. This streamlines the sign-on experience by making the verification process virtually instantaneous. For other authentication units, such as a hardware token, you can copy a short-term password.

Plans Available with ProSight Duo Managed Services
Progent's ProSight Duo catalog of subscription-based service plans consist of ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's security consultants can assist your organization to decide which plan for ProSight Duo is best suited for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push single-tap authentication for smartphones and wearables
• ID verification with a U2F USB device or biometrics
• Traditional 2FA via a passcode displayed on a token, mobile device, or issued by an IT administrator
• User self-enrollment and self-management
• Dashboard of all managed endpoints connected to protected apps
• Security policy enforcement driven by application, user group
• Cloud-based SSO for any apps via an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility displays every networked device, not simply managed endpoints
• Flag and monitor unhealthy devices
• Duo Device Health application for notebooks and desktops
• Cybersecurity health monitoring for mobile endpoints
• Policy enforcement based on location
• Blocking options for anonymous communication networks like The Onion Router (Tor)
• Detection of high-risk or unhealthy networks
• Health-determined policy enforcement for notebooks, PCs and devices
• Prompt users during login to bring up to date their software and security configurations

• All the features included with ProSight Duo Access
• Detection of company-owned vs. personally owned laptops, PCs and mobile computers
• Identification of 3rd-party agents such as AV operating on devices
• Secure access to on-prem websites/apps and SSH (Secure Shell) servers without needing VPN credential management
• Verification of both user and device trust
• Limit device access to applications determined by membership in endpoint management systems
• Limit mobile access to applications determined by enrollment in mobile device management systems

Download Importance of Using Modern Password Management Technology White Paper
To view or download a white paper about the reasons for utilizing up-to-date password management tools, click:
Importance of Deploying Modern Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Build an 2FA Solution with ProSight Duo
Progent can assist your business to design, deploy, maintain and troubleshoot a two-factor authentication solution based on ProSight Duo technology. Progent can also help you to incorporate ProSight Duo 2FA services into a cohesive, comprehensive security strategy by delivering expertise in all aspects of modern security tools and services for any mix of cloud, on-premises, work-from-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to set up and debug your Cisco ASA firewalls, switches, VPN connections, and other infrastructure to work with Cisco Duo's secure access technology. Progent's certified Azure integration experts, AWS support consultants and Google Cloud Platform consulting experts can assist your organization to bring the security of ProSight Duo 2FA services to your cloud-hosted apps. Progent's at-home workforce integration experts can help your organization to set up safe and resilient remote connectivity for your teleworkers.

Progent also offers fast guidance from Microsoft 365 Exchange experts, SQL Server experts, and Microsoft 365 integration consultants help your company to plan and implement Duo secure access technology with your critical workloads. Progent's CISSP-certified network security consultants and CISM-certified IT security specialists can help you to evaluate and fortify your corporate-wide security profile. Progent also offers ProSight Active Security Monitoring services for AI based endpoint protection powered by SentinelOne.

Other Managed Services Available from Progent
In addition to ProSight Duo identity authentication services, Progent offers other value-priced managed service packages that address key aspects of your IT network such as cybersecurity, backup/restore, and network infrastructure monitoring and management. By working with leading technology providers, Progent can offer small and mid-size organizations the advantages of the identical cutting-edge tools and services used by worldwide enterprises. Popular managed service packages offered by Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that all looming issues can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your network, server, and desktop devices by providing an environment for performing common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint deployment, backup and restore, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious incident, it transmits an alert to your designated IT management staff and your Progent consultant so that emerging problems can be fixed before they interfere with productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their networking appliances like routers and switches, firewalls, and access points as well as servers, printers, endpoints and other devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network diagrams are always current, captures and displays the configuration of virtually all devices connected to your network, monitors performance, and generates alerts when potential issues are discovered. By automating complex management and troubleshooting processes, WAN Watch can knock hours off ordinary chores such as making network diagrams, reconfiguring your network, locating appliances that need critical updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of real-time management reporting plug-ins designed to work with the industry's top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has partnered with leading backup software providers to produce ProSight Data Protection Services, a family of subscription-based offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and allow transparent backup and fast restoration of important files, apps, system images, and virtual machines. ProSight DPS helps your business avoid data loss caused by equipment breakdown, natural disasters, fire, malware such as ransomware, human mistakes, ill-intentioned employees, or software glitches. Managed backup services available in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can assist you to determine which of these fully managed backup services are most appropriate for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top data security vendors to provide web-based management and world-class protection for your email traffic. The hybrid structure of Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your exposure to inbound threats and saves network bandwidth and storage space. Email Guard's onsite security gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to monitor and protect internal email that stays inside your security perimeter. For more details, see Email Guard spam and content filtering.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Call Desk managed services permit your information technology staff to offload Call Center services to Progent or split responsibilities for Service Desk support transparently between your internal support team and Progent's nationwide roster of certified IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a transparent supplement to your in-house network support staff. Client interaction with the Help Desk, provision of support services, issue escalation, trouble ticket generation and tracking, efficiency measurement, and management of the service database are cohesive whether issues are resolved by your in-house IT support organization, by Progent, or by a combination. Read more about Progent's outsourced/shared Service Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes next generation behavior machine learning tools to guard endpoint devices and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely evade legacy signature-matching AV products. Progent ASM services safeguard local and cloud resources and provides a single platform to manage the entire threat lifecycle including blocking, infiltration detection, containment, cleanup, and forensics. Key features include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard data about your IT infrastructure, procedures, applications, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or warranties. By cleaning up and managing your network documentation, you can eliminate as much as half of time wasted trying to find vital information about your network. ProSight IT Asset Management features a centralized location for holding and sharing all documents required for managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management delivers the data you need the instant you need it. Find out more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management offer organizations of all sizes a versatile and affordable solution for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. Besides optimizing the protection and functionality of your IT environment, Progent's software/firmware update management services permit your in-house IT staff to focus on line-of-business initiatives and tasks that deliver the highest business value from your information network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual host set up and maintained by Progent's network support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the OS platforms, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hosting solution without a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to guard physical and virtual endpoint devices against new malware attacks like ransomware and file-less exploits, which routinely evade traditional signature-based AV products. ProSight Active Security Monitoring protects local and cloud resources and offers a unified platform to address the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver ultra-affordable multi-layer security for physical servers and virtual machines, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device management, and web filtering via cutting-edge technologies packaged within a single agent managed from a unified console. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP environment that addresses your organization's unique needs and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you specify and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alarms that require urgent attention. Progent's consultants can also help your company to set up and test a backup and restore solution such as ProSight Data Protection Services so you can recover rapidly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.