Desktop and Mobile Consulting and Support Expertise

ProSight Duo Multi-Factor Authentication
Progent's ProSight Duo catalog of managed services incorporates industry-leading access security technology from Duo, a Cisco company, to deliver two-factor authentication solutions. Two-factor authentication is one of the pillars of zero-trust network security design. 2FA uses out-of-band ID verification to build a second level of protection beyond just passwords. 2FA guards against the most frequent causes of cybersecurity break-ins like phishing, brute-force password attacks, and stolen credentials.

Duo's push technology saves time and distraction by allowing users to verify their identity simply by tapping "Approve" on the validation prompt on their own iOS or Android smartphone or watch. This single-touch process eliminates the necessity to open an email or text and copy a security code by hand.

Progent's ProSight Duo catalog consists of three subscription-based services that progressively add features. ProSight Duo MFA allows you to implement Duo's two-factor authentication (2FA) service to protect all users while offering basic access controls, centralized management, and fast provisioning. ProSight Duo Access includes all the capabilities of ProSight Duo MFA and adds adaptive ID validation policies and extensive endpoint health monitoring. ProSight Duo Beyond adds the ability to identify company as opposed to personal endpoints, block untrusted endpoints, and allow users secure and transparent access to your internal applications. Progent is a certified Duo Managed Service Provider and can help you to plan, deploy and maintain a modern ID validation system that delivers the highest level of security without disrupting your users.

Two-factor Authentication
80% of cybersecurity break-ins exploit compromised passwords. Every managed service plan in Progent's ProSight Duo line of identity validation products can eliminate your risky dependence on passwords by allowing two-factor authentication. With 2FA activated, when you log into a secured online application and enter your password you are asked to confirm who you are via a device that you have sole ownership of and that utilizes a separate ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can enroll several different verification devices.

Once you confirm your identity using your out-of-band device, you are allowed to use your app or access your VPN or remote desktop connection. With the Duo Mobile app's push notification feature activated, you can simply touch "Approve" on your supported smartphone or smart watch. This streamlines the login experience by making the verification process virtually instantaneous. For other secondary devices, such as a token, you can transcribe a short-term passcode.

Plans Available with ProSight Duo Services
Progent's ProSight Duo line of subscription-based service plans include ProSight Duo MFA, ProSight Duo Access, and ProSight Duo Beyond. Progent's cybersecurity consultants can help your company to decide which plan for ProSight Duo is the best fit for your requirements.

ProSight Duo MFA Features:

• Two-factor authentication
• Duo Mobile to push one-tap ID validation for iOS or Android smartphones and wearables
• Authentication with a Universal 2nd Factor USB device or biometrics
• Traditional two-factor authentication via a passcode on a token, mobile device, or provided by an IT administrator
• Self-enrollment and self-management
• Dashboard of all managed devices accessing protected apps
• Security policy enforcement driven by application, user group
• Cloud-based single sign-on for any applications through an MFA-protected dashboard

• All of the capabilities included with ProSight Duo
• Unified Endpoint Visibility shows every networked device, not just managed endpoints
• Flag and monitor high-risk devices
• Duo Device Health apps for laptops and desktops
• Cybersecurity health visibility for mobile devices
• Policy enforcement based on location
• Blocking options for anonymous networks like The Onion Router (Tor)
• Detection of suspicious or unhealthy networks
• Health-based policy decisions for laptops, desktops and computers
• Advise users during login to update their software and security settings

• All of the capabilities included with ProSight Duo Access
• Detection of corporate-owned as opposed to BYOD notebooks, desktops and mobile computers
• Identification of third-party software agents like AV running on devices
• Protected access to on-prem websites/apps and SSH (Secure Shell) servers without requiring VPN credential management
• Confirmation of both user and device trust
• Control device access to applications based on enrollment in endpoint management systems
• Control mobile access to apps determined by enrollment in mobile device management systems (MDMs)

Download Importance of Deploying Modern Password Management Tools White Paper
To view or download a white paper describing the importance of deploying up-to-date password management technology, click:
Importance of Deploying Advanced Password Management Tools White Paper. (PDF - 2.3 MB)

How Progent Can Help You to Create an 2FA System with ProSight Duo
Progent can assist your organization to design, deploy, manage and troubleshoot a two-factor ID verification solution built on ProSight Duo technology. Progent can also assist your company to incorporate ProSight Duo 2FA services into a unified, end-to-end cybersecurity strategy by delivering expertise in all aspects of modern cybersecurity tools and services for any mix of cloud-based, on-premises, at-home, and mobile environments.

Progent's Cisco CCIE network engineers can assist you to set up and troubleshoot your Cisco ASA firewalls, Catalyst switches, VPN devices, and other network infrastructure to support Cisco Duo's secure access technology. Progent's certified Azure experts, AWS support experts and Google Cloud Platform consulting experts can help you to bring the protection of ProSight Duo 2FA services to your cloud-hosted applications. Progent's teleworker integration specialists can help you to set up safe and reliable remote connectivity for your at-home workers.

Progent can also provide fast guidance from Microsoft 365 Exchange experts, SQL Server experts, and Microsoft 365 consultants assist your company to prepare and implement Duo 2FA with your critical workloads. Progent's CISSP-certified cybersecurity experts and CISM-certified network security specialists can help you to review and elevate your company-wide cybersecurity profile. Progent also offers ProSight Active Security Monitoring (ASM) managed services for AI based endpoint protection powered by SentinelOne.

Additional Managed Services Offered by Progent
In addition to ProSight Duo identity authentication services, Progent offers other value-priced managed service packages that address vital components of your IT network such as cybersecurity, backup/restore, and network infrastructure management. By working with leading technology providers, Progent can offer small and mid-size organizations the benefits of the same advanced technology used by worldwide enterprises. Managed services offered by Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring service that incorporates advanced remote monitoring and management techniques to keep your network running at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alarm is transmitted automatically to your specified IT management staff and your assigned Progent engineering consultant so any potential problems can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These include health checking, update management, automated repairs, endpoint configuration, backup and recovery, anti-virus protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your specified IT management staff and your Progent technical consultant so that emerging problems can be fixed before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Infrastructure Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to diagram, monitor, enhance and troubleshoot their connectivity hardware such as switches, firewalls, and load balancers as well as servers, printers, client computers and other devices. Using state-of-the-art RMM technology, ProSight WAN Watch ensures that infrastructure topology diagrams are always current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when problems are discovered. By automating time-consuming management and troubleshooting processes, ProSight WAN Watch can cut hours off common tasks like network mapping, reconfiguring your network, finding devices that require important updates, or identifying the cause of performance issues. Find out more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of in-depth management reporting tools designed to work with the top ticketing and remote network monitoring platforms including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or machines with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Disaster Recovery Services
  Progent has worked with advanced backup technology providers to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and monitor your backup operations and allow non-disruptive backup and fast restoration of vital files/folders, apps, images, and VMs. ProSight DPS lets your business avoid data loss resulting from equipment breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned employees, or application glitches. Managed backup services in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that uses the infrastructure of leading information security companies to provide web-based control and comprehensive protection for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your security perimeter. For more information, see Email Guard spam filtering and data leakage protection.

• Progent's Outsourced/Shared Service Desk: Help Desk Managed Services
  Progent's Help Center managed services permit your IT staff to outsource Help Desk services to Progent or divide activity for support services seamlessly between your internal network support group and Progent's extensive roster of certified IT support engineers and subject matter experts. Progent's Shared Service Desk offers a smooth supplement to your in-house IT support group. Client interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket creation and tracking, performance metrics, and management of the service database are cohesive regardless of whether issues are taken care of by your corporate network support group, by Progent, or both. Read more about Progent's outsourced/co-managed Call Center services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior machine learning technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which easily escape legacy signature-based anti-virus products. Progent Active Security Monitoring services protect local and cloud resources and provides a single platform to manage the complete malware attack progression including protection, identification, containment, remediation, and forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Find out more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, find and safeguard data related to your network infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can save as much as half of time thrown away trying to find vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and relating IT data. Whether you're making improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you require when you need it. Read more about ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for patch management offer businesses of any size a versatile and cost-effective alternative for assessing, testing, scheduling, implementing, and documenting updates to your ever-evolving IT network. Besides optimizing the security and reliability of your IT environment, Progent's patch management services free up time for your in-house IT staff to focus on line-of-business projects and activities that deliver the highest business value from your information network. Read more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a secure fault tolerant data center on a high-performance virtual host configured and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be moved immediately to an alternate hosting environment without a time-consuming and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior machine learning tools to guard physical and virtual endpoints against new malware assaults such as ransomware and email phishing, which routinely get by legacy signature-matching anti-virus products. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the entire malware attack progression including filtering, identification, containment, cleanup, and forensics. Key features include single-click rollback with Windows VSS and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection services deliver affordable in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all attack vectors. ProSight ESP delivers firewall protection, penetration alerts, endpoint management, and web filtering via cutting-edge technologies incorporated within one agent managed from a single control. Progent's security and virtualization experts can help your business to design and configure a ProSight ESP environment that addresses your company's unique needs and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent can also help your company to set up and test a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.