Spam and Virus Filtering and Email Encryption

Spam accounts for 70% of email messages. Over 3% of emails have malicious attachments. 91% of successful hacks begin with email attacks. It all adds up to the urgency of protecting your email.

Progent has partnered with leading IT security companies to offer small and mid-size businesses ProSight Email Guard, a hybrid security solution that uses cloud-based resources and on-premises security gateway hardware to provide multi-tiered defense against spam, email-borne viruses, Denial of Service (DoS) attacks and other email-based threats. In addition, ProSight Email Guard's security gateway hardware provides outbound email encryption, enforces your internal content policies to keep sensitive data from leaking outside of your organization, and helps keep your organization off spam block lists by filtering outbound spam and viruses.

Progent's email security consultants can assist you to design and implement your ProSight Email Guard deployment, help you determine which email security gateway appliances are the best fit for your needs, configure your gateway, integrate ProSight Email Guard with Microsoft Exchange Server or any other email platform, set up policies for filtering inbound and outbound email, configure outbound encryption, plan and deploy high-availability topology that can include clustered security gateways, set up a streamlined cloud-based management system that utilizes delegated administration, and provide training, ongoing consulting support and troubleshooting.

Key Features of ProSight Email Guard
ProSight Email Guard is a complete solution for protecting inbound and outbound email. ProSight Email Guard offers these key features:

• Spam Protection uses heuristic-rules that analyze IP addresses, message content, and even images/
• Zero-hour Virus Protection offers multi-tiered scanning and 24x7 real-time updates
• Cloud-based Pre-filtering prevents the vast majority of email threats from ever reaching your security perimeter
• On-premises Gateway Appliance is purpose-built for deep analysis of inbound and outbound traffic
• Cloud-based Management with delegated administration rights centralizes and simplifies policy and configuration control
• Outbound Filtering provides policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and blocks outbound spam and viruses
• Encryption uses AES with 256-bit keys and automatically protects outbound email that meets your policy settings
• Rate Control blocks spambots and controls outbound email rate based on IP address or sender's email address
• Denial of Service (DoS) Attack Protection keeps your network from being disabled by an overload of malicious spam
• Directory Harvest Attack (DHA) protection keeps spammers from stealing and selling your users' email addresses
• Low False Positive Rate is an industry-leading 0.01% before you apply any of the available custom optimization options
• Internal Email Protection with Exchange protects email that stays within your security perimeter, never reaching your gateway

The reliability of your email system is also improved due to the hardened, geographically dispersed data centers behind Email Guard's cloud infrastructure. Data center uptime averages 99.999 percent, far higher than can be achieved by the email servers of most small or mid-size businesses. If your email server or internal network infrastructure fails, Progent's Microsoft-certified consultants and Cisco-certified network engineers can provide immediate online expertise to get you up and running quickly.

Inbound Email Protection
All inbound email secured by ProSight Email Guard passes through the Cloud Protection Layer, which uses advanced data centers and massive computing grids to block 95% of spam and most email carrying viruses and other malware. Email that clears this first level of filtering is subjected to deep analysis by purpose-built on-premises security gateway hardware that provides multi-level inspection including OCR technology to detect image spam. The Cloud Protection layer and the email security gateway are continually updated in real time by the cloud-based Update Center, a technology center staffed 24x7x365 by security experts to provide zero-hour protection against the latest threats without requiring the intervention of your management personnel. For disaster recovery, the Cloud Protection Layer offers email spooling, which can store all your inbound email for up to 96 hours or redirect it to an alternate destination in case your on-premises data center is disrupted.

Outbound Email Protection
The outbound filtering capability of ProSight Email Guard prevents costly data leaks and protects your reputation as a trusted source of email. ProSight Email Guard provides Data Loss Protection (DLP) through policy-based content filtering. This prevents users from inadvertently releasing valuable or private information through email messages. Leaked information can violate regulatory requirements and can result in loss of competitive advantage, identity theft, and even litigation. The ProSight Email Guard security gateway appliance comes with standard content filters that include HIPAA, Social Security Numbers, credit card numbers. In addition, you can define custom policies for filtering content based on keywords, categories, or other factors. ProSight Email Guard allows you to use content filtering policies for automatically blocking, quarantining or encrypting email messages.

Outbound filtering can also block spam and viruses sent by internal computers that have been compromised, which is a serious vulnerability in BYOD (Bring Your Own Device) environments. Organizations which allow spam and viruses to be sent out can be placed on block lists, or "blacklisted". This loss of reputation can hurt productivity and profits.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in for Microsoft Exchange allows users to encrypt emails on an individual basis. For additional details about ProSight Email Guard outbound email encryption, see Email Guard technology and architecture.

Technologies Behind ProSight Email Guard for Blocking Email Threats
ProSight Email Guard's cloud-based filtering resources, technology centers and gateway appliances combine open source mechanisms with proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques include:

• IP Reputation Analysis
• Sender Authentication
• Recipient Verification
• Predictive Sender Profiling
• Virus Databases
• Pre-Defined And Custom Policies
• Rate Control
• Signature Analysis
• Intent Analysis
• Image Analysis
• Bayesian Analysis
• Spam Rules Scoring Thresholds

• Spam
• Viruses
• Trojans
• Worms
• Polymorphic Viruses
• Spoofing
• Phishing
• Denial Of Service (Dos) Attacks
• Directory Harvest Attacks (Dhas)
• Spyware

How Progent Can help You Deploy and Manage ProSight Email Guard
Progent's certified email security experts can work with you to develop a comprehensive email security strategy that protects you from email-borne threats and helps you stay in compliance with government regulations and industry standards. Progent can help you plan and implement a smooth rollout of ProSight Email Guard, tune your configuration to match your environment, develop auditing and reporting practices, train your management and end users on how to avoid spam and prevent virus propagation, and develop enforceable email policies. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Progent's Microsoft-certified consultants offer world-class expertise providing remote and onsite IT consulting services for Microsoft Exchange including Microsoft Exchange Server 2019 consulting, Exchange Server 2016 support, plus support and migration services for legacy versions of Exchange Server. Progent also offers Windows Server consulting as well as support for the entire family of Microsoft Servers.

Download the ProSight Email Guard Datasheet
To see the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services offers other affordably-priced managed service packages that address key components of your information system such as endpoint security, backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by tracking the state of critical computers that drive your business network. When ProSight LAN Watch uncovers a problem, an alert is sent immediately to your specified IT staff and your Progent engineering consultant so that all looming problems can be addressed before they can impact your network. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious tasks. These can include health checking, patch management, automated remediation, endpoint configuration, backup and recovery, A/V protection, remote access, standard and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your specified IT staff and your Progent technical consultant so that potential issues can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, reconfigure and debug their networking hardware such as routers, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept current, copies and manages the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are detected. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, locating appliances that need critical updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time management reporting tools created to integrate with the top ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to highlight and contextualize key issues such as inconsistent support follow-through or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Recovery Services
  Progent has worked with leading backup/restore technology companies to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service. ProSight DPS services manage and track your data backup operations and allow transparent backup and rapid restoration of important files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural disasters, fire, malware like ransomware, user error, malicious insiders, or application glitches. Managed backup services available in the ProSight Data Protection Services product family include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these managed services are best suited for your IT environment.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity verification with Apple iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured application and enter your password you are asked to verify your identity via a unit that only you possess and that is accessed using a different network channel. A wide selection of devices can be used as this added form of ID validation such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may register multiple validation devices. For more information about ProSight Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services.

• Outsourced/Co-managed Call Desk: Call Center Managed Services
  Progent's Support Desk services allow your IT team to outsource Help Desk services to Progent or divide responsibilities for support services seamlessly between your in-house support staff and Progent's nationwide pool of certified IT service technicians, engineers and subject matter experts. Progent's Co-managed Service Desk offers a smooth extension of your in-house IT support group. User access to the Service Desk, delivery of support services, problem escalation, ticket creation and updates, performance measurement, and management of the support database are consistent whether issues are taken care of by your internal network support staff, by Progent's team, or both. Learn more about Progent's outsourced/co-managed Call Desk services.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) service that incorporates next generation behavior-based machine learning technology to guard endpoints and servers and VMs against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus tools. Progent Active Security Monitoring services protect local and cloud resources and provides a single platform to address the entire malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include one-click rollback with Windows VSS and real-time network-wide immunization against newly discovered attacks. Read more about Progent's ransomware protection and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, update, retrieve and protect data about your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for critical information about your network. ProSight IT Asset Management features a common location for storing and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning improvements, performing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you need the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective solution for evaluating, testing, scheduling, implementing, and documenting updates to your dynamic information system. Besides maximizing the security and reliability of your computer environment, Progent's patch management services allow your IT team to concentrate on more strategic projects and tasks that derive the highest business value from your information network. Read more about Progent's patch management support services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior analysis tools to guard physical and virtual endpoints against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and offers a single platform to address the complete threat progression including protection, detection, mitigation, remediation, and forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP provides firewall protection, penetration alarms, device control, and web filtering through cutting-edge technologies incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can help your business to design and configure a ProSight ESP deployment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that call for urgent action. Progent's consultants can also assist your company to install and verify a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange email filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the apps. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not tied one hosting provider. Learn more about ProSight Virtual Hosting services.

ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's world-class group of information technology professionals, ProSight Network Audits show you how closely the deployment of your core network assets conform to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate ROI like a cleaner Active Directory environment. Both also come with one year of advanced remote network monitoring and management. Benefits can include simpler network management, improved compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more information about ProSight Network Audits network infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief discussion with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness to counter ransomware or recover rapidly following an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Egregor. Progent will work with you personally to collect information concerning your current antivirus tools and backup system, and Progent will then produce a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective AV and backup/recovery environment that reduces your exposure to ransomware and meets your business requirements. For details, visit The ProSight Ransomware Preparedness Report Service.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.