Spam and Virus Filtering Service and Email Encryption

Spam accounts for 70% of email messages. Over 3% of emails have malicious attachments. 91% of successful hacks begin with email attacks. It all adds up to the urgency of protecting your email.

Progent has partnered with leading IT security companies to offer small and mid-size businesses ProSight Email Guard, a hybrid security solution that uses cloud-based resources and on-premises security gateway hardware to provide multi-tiered defense against spam, email-borne viruses, Denial of Service (DoS) attacks and other email-based threats. In addition, ProSight Email Guard's security gateway hardware provides outbound email encryption, enforces your internal content policies to keep sensitive data from leaking outside of your organization, and helps keep your organization off spam block lists by filtering outbound spam and viruses.

Progent's email security consultants can assist you to design and implement your ProSight Email Guard deployment, help you determine which email security gateway appliances are the best fit for your needs, configure your gateway, integrate ProSight Email Guard with Microsoft Exchange Server or any other email platform, set up policies for filtering inbound and outbound email, configure outbound encryption, plan and deploy high-availability topology that can include clustered security gateways, set up a streamlined cloud-based management system that utilizes delegated administration, and provide training, ongoing consulting support and troubleshooting.

Key Features of ProSight Email Guard
ProSight Email Guard is a complete solution for protecting inbound and outbound email. ProSight Email Guard offers these key features:

• Spam Protection uses heuristic-rules that analyze IP addresses, message content, and even images/
• Zero-hour Virus Protection offers multi-tiered scanning and 24x7 real-time updates
• Cloud-based Pre-filtering prevents the vast majority of email threats from ever reaching your security perimeter
• On-premises Gateway Appliance is purpose-built for deep analysis of inbound and outbound traffic
• Cloud-based Management with delegated administration rights centralizes and simplifies policy and configuration control
• Outbound Filtering provides policy-based Content Filtering for Data Loss Prevention (DLP) and Data Leakage Protection and blocks outbound spam and viruses
• Encryption uses AES with 256-bit keys and automatically protects outbound email that meets your policy settings
• Rate Control blocks spambots and controls outbound email rate based on IP address or sender's email address
• Denial of Service (DoS) Attack Protection keeps your network from being disabled by an overload of malicious spam
• Directory Harvest Attack (DHA) protection keeps spammers from stealing and selling your users' email addresses
• Low False Positive Rate is an industry-leading 0.01% before you apply any of the available custom optimization options
• Internal Email Protection with Exchange protects email that stays within your security perimeter, never reaching your gateway

The reliability of your email system is also improved due to the hardened, geographically dispersed data centers behind Email Guard's cloud infrastructure. Data center uptime averages 99.999 percent, far higher than can be achieved by the email servers of most small or mid-size businesses. If your email server or internal network infrastructure fails, Progent's Microsoft-certified consultants and Cisco-certified network engineers can provide immediate online expertise to get you up and running quickly.

Inbound Email Protection
All inbound email secured by ProSight Email Guard passes through the Cloud Protection Layer, which uses advanced data centers and massive computing grids to block 95% of spam and most email carrying viruses and other malware. Email that clears this first level of filtering is subjected to deep analysis by purpose-built on-premises security gateway hardware that provides multi-level inspection including OCR technology to detect image spam. The Cloud Protection layer and the email security gateway are continually updated in real time by the cloud-based Update Center, a technology center staffed 24x7x365 by security experts to provide zero-hour protection against the latest threats without requiring the intervention of your management personnel. For disaster recovery, the Cloud Protection Layer offers email spooling, which can store all your inbound email for up to 96 hours or redirect it to an alternate destination in case your on-premises data center is disrupted.

Outbound Email Protection
The outbound filtering capability of ProSight Email Guard prevents costly data leaks and protects your reputation as a trusted source of email. ProSight Email Guard provides Data Loss Protection (DLP) through policy-based content filtering. This prevents users from inadvertently releasing valuable or private information through email messages. Leaked information can violate regulatory requirements and can result in loss of competitive advantage, identity theft, and even litigation. The ProSight Email Guard security gateway appliance comes with standard content filters that include HIPAA, Social Security Numbers, credit card numbers. In addition, you can define custom policies for filtering content based on keywords, categories, or other factors. ProSight Email Guard allows you to use content filtering policies for automatically blocking, quarantining or encrypting email messages.

Outbound filtering can also block spam and viruses sent by internal computers that have been compromised, which is a serious vulnerability in BYOD (Bring Your Own Device) environments. Organizations which allow spam and viruses to be sent out can be placed on block lists, or "blacklisted". This loss of reputation can hurt productivity and profits.

Outbound Email Encryption
ProSight Email Guard uses a cloud-based Message Center to encrypt and deliver outbound email. You can configure multiple policies for deciding which emails should be encrypted, and the entire process is handled automatically. The on-premises security gateway sends email to be encrypted to the Message Center using a secure TLS connection. There the messages are encrypted using the advanced AES-256 standard and stored for retrieval. The Message Center sends a notice to the recipient and includes a web link that permits the recipient to retrieve the decrypted email. Any replies are also encrypted at the Message Center.

A plug-in for Microsoft Exchange allows users to encrypt emails on an individual basis. For additional details about ProSight Email Guard outbound email encryption, see Email Guard technology and architecture.

Technologies Behind ProSight Email Guard for Blocking Email Threats
ProSight Email Guard's cloud-based filtering resources, technology centers and gateway appliances combine open source mechanisms with proprietary techniques developed by Progent's partners to protect against spam and other email-based threats. Anti-spam/virus techniques include:

• IP Reputation Analysis
• Sender Authentication
• Recipient Verification
• Predictive Sender Profiling
• Virus Databases
• Pre-Defined And Custom Policies
• Rate Control
• Signature Analysis
• Intent Analysis
• Image Analysis
• Bayesian Analysis
• Spam Rules Scoring Thresholds

• Spam
• Viruses
• Trojans
• Worms
• Polymorphic Viruses
• Spoofing
• Phishing
• Denial Of Service (Dos) Attacks
• Directory Harvest Attacks (Dhas)
• Spyware

How Progent Can help You Deploy and Manage ProSight Email Guard
Progent's certified email security experts can work with you to develop a comprehensive email security strategy that protects you from email-borne threats and helps you stay in compliance with government regulations and industry standards. Progent can help you plan and implement a smooth rollout of ProSight Email Guard, tune your configuration to match your environment, develop auditing and reporting practices, train your management and end users on how to avoid spam and prevent virus propagation, and develop enforceable email policies. In addition, Progent's Cisco CCIE-certified consultants can help you plan, implement and troubleshoot a robust on-premises network infrastructure to support your email solution and efficiently integrate your local IT resources with ProSight Email Guard's cloud-based resources and services.

Progent's Microsoft-certified consultants offer world-class expertise providing remote and onsite IT consulting services for Microsoft Exchange including Microsoft Exchange Server 2019 consulting, Exchange Server 2016 support, plus support and migration services for legacy versions of Exchange Server. Progent also offers Windows Server consulting as well as support for the entire family of Microsoft Servers.

Download the ProSight Email Guard Datasheet
To see the ProSight Email Guard datasheet, click: ProSight Email Guard Spam and Email Content Filtering Datasheet (94 Kb PDF file).

Other Managed Services Available from Progent
In addition to ProSight Email Guard, Progent's ProSight suite of network monitoring and management services offers other affordably-priced managed service packages that address key components of your information system such as endpoint security, backup and disaster recovery, network infrastructure management, virtual machine hosting, and IT documentation management. By partnering with leading technology innovators, Progent can offer small and mid-size businesses the benefits of the same advanced technology used by global enterprises. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that utilizes SentinelOne's cutting edge behavior-based machine learning technology to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which easily evade legacy signature-matching AV tools. ProSight ASM safeguards on-premises and cloud-based resources and offers a unified platform to address the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, endpoint management, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's security and virtualization experts can help you to design and implement a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with legal and industry data protection regulations. Progent will assist you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alarms that require urgent action. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with leading backup software companies to produce ProSight Data Protection Services, a family of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products manage and track your backup operations and enable transparent backup and fast restoration of important files, applications, system images, plus VMs. ProSight DPS lets your business recover from data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent consultant can assist you to identify which of these managed services are best suited for your network.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller organizations to diagram, track, enhance and troubleshoot their networking appliances such as switches, firewalls, and access points as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration information of almost all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming network management processes, ProSight WAN Watch can knock hours off common chores such as network mapping, expanding your network, finding devices that require important updates, or isolating performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted immediately to your designated IT staff and your Progent consultant so all potential issues can be resolved before they have a chance to disrupt productivity. Find out more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's network support professionals. With the ProSight Virtual Hosting model, the customer owns the data, the operating system software, and the apps. Because the environment is virtualized, it can be ported immediately to an alternate hosting environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect information about your IT infrastructure, procedures, business apps, and services. You can quickly find passwords or serial numbers and be alerted automatically about upcoming expirations of SSL certificates or domains. By updating and managing your IT infrastructure documentation, you can save up to half of time spent looking for vital information about your network. ProSight IT Asset Management features a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you need the instant you need it. Read more about Progent's ProSight IT Asset Management service.

• Active Defense Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection service that incorporates next generation behavior analysis technology to guard endpoints as well as servers and VMs against modern malware attacks such as ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. Progent ASM services protect on-premises and cloud resources and provides a single platform to address the entire malware attack progression including filtering, detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered attacks. Learn more about Progent's ransomware defense and recovery services.

• Outsourced/Co-managed Service Desk: Support Desk Managed Services
  Progent's Support Desk services permit your information technology team to offload Help Desk services to Progent or split activity for Service Desk support seamlessly between your internal support team and Progent's extensive roster of IT service engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a seamless extension of your in-house network support team. End user interaction with the Help Desk, provision of support, escalation, ticket generation and updates, performance metrics, and maintenance of the support database are cohesive regardless of whether issues are resolved by your corporate IT support group, by Progent, or both. Learn more about Progent's outsourced/co-managed Help Center services.

• Patch Management: Patch Management Services
  Progent's managed services for software and firmware patch management offer businesses of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your ever-evolving information system. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT team to focus on more strategic initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's software/firmware update management support services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on (SSO)
  Progent's Duo authentication managed services utilize Cisco's Duo technology to protect against stolen passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and enter your password you are requested to verify who you are on a unit that only you possess and that uses a different network channel. A wide range of devices can be utilized as this added means of authentication such as an iPhone or Android or watch, a hardware/software token, a landline telephone, etc. You may register several verification devices. For details about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing line of real-time management reporting utilities designed to integrate with the leading ticketing and remote network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core network devices conform to best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory (AD) system. Both versions also include one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include simpler network management, better compliance with information security standards, more efficient utilization of network assets, quicker problem resolution, more reliable backup and recovery, and increased uptime. Read more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to assess your organization's preparedness to counter ransomware or recover quickly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will consult with you personally to gather information about your existing antivirus tools and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can follow industry best practices to build a cost-effective security and backup/recovery system that reduces your vulnerability to ransomware and aligns with your business needs. For more information, visit The ProSight Ransomware Preparedness Report Service.

Contact Progent for Email Solutions
If you want to find out more about using Progent's ProSight Email Guard managed services or if you need Progent's help to troubleshoot or enhance your email system, call 800-993-9400 or visit Contact Progent.