For small businesses in Fort Lauderdale Florida, Progent offers technical support for networks powered by UNIX or Linux or for environments that feature a mix of UNIX and Windows platforms. Progent has delivered online troubleshooting to businesses in every state in the U.S. (See Progent's client testimonials). Progent also can furnish the consultation Cisco CCIE-certified network specialists for challenging infrastructure issues, as well as the assistance of CISSP-certified security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote technical support engineers offer excellent value because they are equipped with the practical experience and the advanced technology to resolve the majority of network issues quickly. This reduces direct expenses because service calls accumulate a smaller number of chargeable consulting minutes. Remote support also avoids the expense of sending an engineer to your site. Your organization benefits even more in indirect expenses by minimizing or eliminating network downtime and related costs resulting from business disruption, upset customers and vendors, unproductive employees, and de-focused executives.
Progent's pricing policy for remote help is structured to maximize the impact of your IT service dollar. Progent bills by the minute for phone consulting, so you owe only for the services that you receive. In contrast to many online service companies, Progent requires no startup charge or minimum fees. Progent's one-minute billing unit and clean policy for pricing do away with situations where quick solutions somehow end up as big bills. Progent's skill at disposing of problems efficiently translates into your business saving money.
Progent's Remote Service Tools
Over time, Progent has developed an arsenal of optimized technologies and field-tested processes that permit the maximum degree of efficiency for online engineering help and repair for small company computer systems. Progent provides protected VPN support for gateways from multiple popular companies including Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN connectivity permits the engineers of Progent's Technical Response Center to interface to your company's environment remotely without breaching system security.
Progent's highly evolved technical support reporting system stores comprehensive histories for the service that Progent's customers have received. Progent's staff consultants have access to the details of support rendered to every client by any consultant. This database of trouble tickets and fixes is stored as a conveniently exploitable support knowledge base that enables Progent's online technical engineers to communicate their knowledge with the whole team to make sure that the quality of Progent's support services improves daily. Progent's high-level accreditations and working associations with important technology companies such as Cisco and Microsoft make available other vast technical knowledge bases and permit priority access to vendors' in-house product engineers with the result that Progent's remote consulting specialists are able to come up with the most efficient solutions promptly.
Get Online UNIX, Linux, Solaris, or Apple macOS and OS X Technical Assistance from Progent
To get started with Progent's remote support in Fort Lauderdale Florida or to learn additional information about Progent's phone support options, contact Progent at
Online Network Support Services Offered Progent
Progent's online consulting experts possess certified skills in a comprehensive set of disciplines. This broad range of technical skills allows Progent's engineers to address virtually any emergency that may crop up in a small company information system. Credentials held by Progent support experts in UNIX-family platforms include Certified Network Administrator for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Apple Certified Support Professional, and Apple Certified Technical Coordinator. Cisco credentials awarded to Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, Network Associate (CCNA), Security Professional (CCSP), CCVP, and Design Associate.
To support customers with mixed-operating system networks, Progent also offers the services of engineers who have high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include CISM Engineers, CISSP network security specialists, and Information System Security Architecture Professional (ISSAP) engineers.
Online technical support services Offered by Progent to customers in Fort Lauderdale include:
Progent's UNIX/Linux support engineers can offer emergency phone-based help for diagnosing problems within UNIX, Linux, or Solaris systems based on popular versions of UNIX including:
Progent also can deliver a full range of remote PC desktop support services such as Windows 11 migration support and planning and deploying Microsoft 365 cloud solutions for Windows desktops.
Progent's Co-managed Help Desk services make it possible for your IT organization to share responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's large roster of veteran technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, accountability, progress tracking, and reporting.
Progent's Help Desk consulting services can guide you in creating an efficient new Help Desk Call Center or enhancing your existing one, selecting or customizing Help Desk software products to handle the particular requirements of your corporation, or adding occasional online staff to supplement your existing Help Desk resources during demanding events such as software migrations, major updates, or rolling out new business software.
Progent's Help Desk team of experienced network experts gives your workers in Fort Lauderdale Florida quick communication with a dependable support group with years of experience offering phone support and online diagnostics for networks that incorporate UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's charter is to earn the Help Desk recognition as a crucial driver of business efficiency, and Progent's policy is to solve instead of simply document network issues.
Progent's Apple Mac professionals can support the imaginative components of Mac computing by providing remote consulting support and training in graphics, sound, and motion video. Progent's consultants can provide assistance in a large selection of Apple Mac creative tools such as Adobe Photoshop, Adobe Illustrator, InDesign, QuarkXPress, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and After Effects. Progent's consultants can also help you with specific jobs such as scanning or digitizing audio or video or establishing an audio/video production facility.
Remote Network Monitoring Services
Progent can provide businesses in Fort Lauderdale Florida remote computer system monitoring support based on MS Operations Manager network monitoring, adapted by Progent for your environment so your network maintenance is proactive and automated. By uncovering potential trouble spots before they expand into downtime, system monitoring can head off disruptive and expensive service breakdowns. Progent can also deploy network monitoring tools like Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X environments, Microsoft Windows networks, or systems that incorporate a combination of operating systems.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |