Progent Managed IT Services
Shared Help Desk Solutions
Progent's Co-managed Service Desk
Progent's Co-managed Service Desk is intended for businesses with between 50 and 500 end users and allows your IT staff to divide responsibilities for Service Desk support seamlessly between your internal network support staff and Progent's nationwide roster of IT support engineers and subject matter experts (SMEs). Progent's Shared Service Desk is a collaborative IT service solution built around ConnectWise Manage, the leading Professional Services Automation tool for administering IT support requests, generating trouble tickets, assigning responsibility, monitoring progress, and generating management analytics. The price for Level 1 IT support for Progent's Co-managed Help Desk service averages under $18 per user per month.
Progent's Shared Service Desk provides a seamless supplement to your corporate support group. User access to the Service Desk, delivery of technical assistance, problem escalation, trouble ticket creation and updates, efficiency metrics, and management of the service database are consistent whether issues are taken care of by your core IT support resources, by Progent, or by a combination. All end-user service requests are ranked as Level 1, 2 or 3 incidents. Progent takes responsibility for whatever support level or levels you specify (usually Level 1 and Level 3). Original service calls are assigned either to your internal support resources or to Progent's Technical Response Center, based on your instructions. Level 2 or 3 tickets can be escalated to Progent's Experts Team of subject matter experts (SMEs). The escalation procedure is seamless for your users. You have unrestricted versatility to extend or shrink your share of technical support work as circumstances demand. Progent provides startup installation and onboarding of the professional services automation software as well as workflow documentation, validation and training.
Progent's Technical Response Center
Progent's Technical Response Center has been providing online IT help for more than twenty years and has active customers in every state in the U.S. (see Progent's customer testimonials.) The Technical Response Center maintains the team of seasoned computer technicians who can resolve Level 1 tickets, which represent the majority of Service Desk support calls. The Technical Response Center, like Progent's Experts Team, uses the ConnectWise Manage professional services automation platform to streamline ticketing, tracking progress, responsibility assignment, escalation and management reporting. This proven solution keeps issues from being overlooked and gives clients clear visibility of all services delivered. The Technical Response Center targets 90% live answer rate and enables Progent's Shared Help Desk Services to offer a 60-minute service-level agreement (SLA). Service times are 5am to 7pm Pacific Time on normal work days. Extended hours and on-premises help are available at extra cost. For more details about the Technical Response Center, see The TRC Customer Commitment.
Definition of Service Levels
Progent provides three distinct levels of remote technical service, which correspond to industry-recognized Tier 1 to Tier 3 support. You can pick which service levels will be handled wholly or shared by Progent's support team and your internal resources. The depth and scope of Progent's team of SMEs allows fast and effective ticket escalation and makes it possible to count on Progent as a single source for most IT issues at any Tier. Also, Progent's practice of knowledge transfer permits important service issues to migrate from higher to lower Tiers as solution workflows become recorded and standardized so they can be handled by less knowledgeable and less expensive support staff.
Service levels are defined as:
- Level 1 Support: Filters Service Desk requests and delivers basic IT help and troubleshooting, like password issues, printer set up, break/fix procedures, ticket routing and promotion to Level 2 and Level 3 support. A Level 1 tech gathers and analyzes information about the user's issue and determines the best way to resolve the problem. Level 1 support may also provide assistance for familiar Level 2 or Level 3 problems where mitigation solutions have previously been documented.
- Level 2 Support: Generally handles break/fix, setup issues, troubleshooting, application or OS deployment, and hardware repair including in-house fixes or coordinating depot services. Level 2 support involves promoted issues that Level 1 support is not qualified to resolve. Level support will sometimes evolve to Level 3, based on the issue and the way the Help Desk operates.
- Level 3 Support: Debugging, setup, DBA, and fixes or updates for server, hybrid networks, messaging, file shares, and common infrastructure issues. In addition to having the capability to find fixes to new issues, a Level 3 consultant usually has the most real-world experience.
A common example of a trouble ticket lifecycle is the situation where your company wants Progent's TRC to triage all service calls. In this case, Progent may be responsible for working with all the Level 1 issues your end users report. Progent can route other issues to your in-house support staff. Your in-house network support team would then address the Level 2 requests they have the knowledge and bandwidth to handle and escalate any residual issues to Progent's Experts Team.
This particular deployment of Progent's Co-managed Help Desk Service has a four-phase trouble ticket lifecycle:
- Your employees initiate service requests through the browser-based support, a dedicated telephone number, or by sending an email to a specific email address. This immediately launches an open request in the trouble ticket system.
- Progent's Technical Response Center receives the trouble ticket request and determines if it will be serviced or promoted to your internal Service Desk.
- Your Service Desk receives the forwarded ticket request and decides the appropriate method to service the problem. If needed, your Help Desk can in turn promote the trouble ticket request back to Progent for assignment to Progent's Experts Team.
- Progent gets the updated ticket request, selects the best suited subject matter exert from the Experts Team, and assigns the designated SME to co-operate with your IT group until the issue is solved or closed.
Highlights of Progent's Service Desk
Top features of Progent's Co-managed Service Desk program include:
- Pooled Level 1 help from Progent's Technical Response Center (TRC) team
- Desktop remote help available 5 days a week, 5am-7pm Pacific Time, 60 Minute SLA
- Discounted hourly rate with one-minute granularity for Tier 1 desktop support for clients
- Typical price of Level 1 support is around $18 per user monthly
- Level 2 and Level 3 support from Progent SME provided as an option at Progent's standard consulting rates
- De-escalation permits problems that at first require Level 2 or Level 3 support to move to a lower, less costly Tier once solutions are documented
- StreamlineIT provides a full implementation of ConnectWise Manage with multi-tenant security
Progent's Co-managed Help Desk support program is intended to provide a versatile, co-operative call desk system for medium-size businesses. Details of this service offering, with Progent responsible for Level 1 desktop support, include:
- Available only in the United States and territories
- Initial startup fee based on complexity of the solution
- Starting the first day, you are assigned by Progent a Technical Resource Center (TRC) Coordinator and a TRC Service Lead to resource, assign and communicate with your team and your clients. Progent's TRC Service Lead will work closely with you to develop a What Goes Where document to help seamlessly escalate tickets to your service group or de-escalate back to Progent's team of engineers.
- Live Answer of incoming support requests to Progent Technical Response Center with a target of 90% Live Answer of all calls
- After determining if server or network infrastructure support is needed, some service requests will be passed to Level 2 or Level 3 support
- All assistance requiring Level 2 or 3 service will be handled by a Progent SME pending client authorization
- 1 hour SLA for Level 1 desktop support in most cases
- Level 1 Support is for users and covers Windows-powered computers and Apple devices
- Progent Level 2 or 3 support will be provided at standard hourly consulting prices
- Progent will provide skilled personnel - Technical Response Center desktop engineers during standard hours, Level 2 and Level 3 as needed
- Progent will dedicate a phone number and email mailbox for inbound service requests
- Free Remote Control app with screen sharing for streamlined technical troubleshooting
- Free ProSight IT Asset Management services for cloud-based network documentation management
- All Level 1 online support is charged at a discounted desktop hourly rate with one-minute granularity
- All Level 1 service will be performed remotely, no on-premises work included
- All on-premises work is invoiced at standard consulting rates
- All on-premises support will have an additional fixed fee plus any documented travel costs
- All travel cost projections will be disclosed and require client approval before support services or travel will be undertaken
- Projects and separate Statements of Work (SoWs) will have their individual estimates and fees outlined and will be performed only after approval by client
Progent's non-disruptive onboarding process permits your organization to migrate smoothly to a co-managed Service Desk and a modern ticketing and reporting system. Major steps in the deployment process for Progent's Shared Help Desk Service include:
First Steps
- Create your custom Help Desk environment, setting up your in-house team, service locations, and user data
- Progent will work closely with your support group to review current incoming service requests
- Set up your inbound help request service to incorporate email, software agents, and a dedicated telephone number
- Progent provides ticket management education for your company's support team
- Jointly define core workflow and escalation processes
- Add all your staff and resources that will provide support
- Create the roll-out message and selling of the new Call Desk solution
- Select a defined location or manageably-sized clusters of users to onboard first
- Bring more users into the solution at a workable pace
- Study reports and system configuration for efficient data and processes
- Add additional reports or fields needed to enhance the identification or monitoring of common IT problems
- Identify key data that might enable a better resolution rate for Level 1 support requests
- All users have been introduced to the support system and can connect to it
- All relevant user and equipment data is populated in the service system
- You are able to transfer and administer tickets transparently between your internal support group and Progent
- You can monitor service performance
Progent's Shared Help Desk service delivers a range of advantages that allow you to give users fast and effective IT support services while simultaneously trimming costs and reducing management hassle. Benefits of Progent's Co-managed Service Desk include:
- Keep complete control of your IT service issues: you decide what tickets are escalated to Progent's service group or taken care of by your internal service staff.
- Quick access to supplemental IT support experts when and if you require them: Progent's professional services automation (PSA) software programmatically routes in-house tickets or allows you manually escalate to Progent's Technical Response Center.
- Productivity: Progent's IT support experts will analyze your inbound service requests and propose missing information that would allow an improved success rate for common Level 1 issues. Progent's Call Desk experts can also help you to improve tag creation to expedite solutions.
- Transparency: Progent's Shared Service Desk acts as a seamless supplement to your in-house Service Desk with centralized ticketing and reporting so no request falls between the cracks.
- Contented workers: End users have the ability to monitor the progress and status of their IT support calls quickly and conveniently.
- Management insight: You benefit from the measurements, accountability, and performance monitoring of an advanced PSA platform to assist you to build a custom-designed Help Desk experience that delivers top business value.
- Focus on your core business activities, not IT support calls and disgruntled end-users: Your IT managers avoid being saddled with trying to manage common service requests.
Check Out Progent's White Paper: Is Co-managed IT a Good Idea?
Though maintaining your own self-sufficient in-house IT services team can prove expensive from the budgetary standpoint, many organizations prefer that approach since it allows more flexibility with their network management. But did you know that you can continue to reap the benefits of a managed services firm within the shared network support model. This shared model permits your company to keep in control over your IT infrastructure while supplementing your own IT services team easily and affordably.
For details, check out our white paper: Is co-managed IT a good idea? (PDF - 632 KB).
Download Progent's Shared Service Desk Datasheet
To view a one-page datasheet in PDF format describing Progent's Co-managed Service Desk, click:
Progent's Co-managed Service Desk Datasheet. (PDF - 108 KB)
Progent's ProSight Line of Managed Services
Progent has packaged the ProSight suite of remote monitoring and management (RMM) services to streamline vital activities related to network administration, security and maintenance. These RMM services can be integrated with Progent's Shared Help Desk service by installing agent software on machines to be tracked and managed. Notifications generated by these agents can be forwarded automatically to Progent's Technical Response Center, processed via the trouble ticket and monitoring system, and triaged for Level 1, 2 or 3 treatment.
Examples of ProSight RMM packages include:
- ProSight LAN Watch: Network, Server, and Endpoint Remote Monitoring
ProSight LAN Watch is Progent's network, server, and endpoint remote monitoring service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system running efficiently by checking the health of critical assets that drive your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent consultant so that any looming issues can be resolved before they have a chance to disrupt your network. ProSight LAN Watch is National Institute of Standards and Technology (NIST) compliant. Find out more about ProSight LAN Watch network, server, and endpoint remote monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by offering tools for streamlining common time-consuming jobs. These include health checking, update management, automated repairs, endpoint deployment, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reporting, and debugging help. When ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it sends an alarm to your designated IT staff and your Progent consultant so that emerging issues can be fixed before they interfere with productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, reconfigure and troubleshoot their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always current, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or isolating performance issues. Find out more about ProSight WAN Watch infrastructure monitoring and management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is an expanding suite of real-time management reporting tools created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has worked with advanced backup technology companies to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your data backup operations and enable transparent backup and rapid restoration of important files/folders, applications, images, and VMs. ProSight DPS lets you recover from data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human error, malicious employees, or software glitches. Managed services in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are best suited for your network.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of leading data security vendors to deliver centralized control and world-class protection for all your inbound and outbound email. The powerful structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne malware. The Cloud Protection Layer serves as a first line of defense and blocks the vast majority of threats from reaching your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email that stays inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication (2FA). Duo supports one-tap identity verification on Apple iOS, Android, and other personal devices. Using 2FA, when you log into a secured application and give your password you are asked to confirm your identity via a device that only you have and that is accessed using a different network channel. A broad range of out-of-band devices can be used for this second means of authentication such as a smartphone or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. To find out more about ProSight Duo identity validation services, go to Cisco Duo MFA two-factor authentication services.
- ProSight Co-Managed Help Desk: Outsourced and Co-managed IT Support Center Services
Progent's Shared Service Desk provides a seamless supplement to your corporate network support team. Client interaction with the Help Desk, delivery of technical assistance, issue escalation, ticket creation and tracking, efficiency metrics, and management of the service database are consistent regardless of whether issues are taken care of by your core support staff, by Progent, or by a combination. Your business has unrestricted versatility to extend or shrink your share of support work as needed. Progent takes care of initial deployment and onboarding of the professional services automation software plus documentation, validation and training. For more information about ProSight Shared Help Desk, refer to ProSight Shared Call Desk.
- ProSight Active Security Monitoring: Behavior-based Threat Scanning and Ransomware Protection:
ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates cutting edge behavior analysis technology from SentinelOne to guard physical and virtual endpoints against modern malware assaults such as ransomware and file-less exploits, which easily escape traditional signature-matching anti-virus products. ProSight Active Security Monitoring safeguards local and cloud resources and provides a unified platform to address the entire threat progression including blocking, identification, containment, remediation, and forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery with SentinelOne technology.
- Progent's Patch Management: Patch Management Services:
Progent's support services for patch management provide organizations of any size a versatile and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your dynamic IT system. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services permit your IT team to focus on line-of-business initiatives and activities that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.
As a Microsoft AI Cloud Partner, Progent offers your clients fast and convenient access to a seasoned Service Desk team ready to provide technical help. Progent has decades of experience delivering phone support for networks built on Microsoft technology. Progent's emphasis is on giving the Service Desk a positive image as a valuable factor in your organization's success. Progent attempts to fix rather than merely monitor problems, and Progent's goal for established clients is to fix at least 80% of Call Desk issues on the first call. First-call success is a key factor in lowering Service Desk expenses, improving the image of the IT group in general and the Service Desk in particular, and raising end-user productivity.
Get Started with Progent's Co-managed Network Helpdesk Support
To learn more about Progent's Shared IT Help Desk Services, phone
An index of content::
Remote Juniper Firewall/VPN Consulting Services
Juniper NetScreen IPsec VPN Network Security Audit
Progent's Juniper Networks-certified NetScreen engineer can assist you to configure and integrate NetScreen 5000 series routers, upgrade from previous NetScreen devices to the latest Juniper technologies, and troubleshoot network infrastructure issues in Juniper-only or mixed-vendor systems.
MSP360 Server Backup Online Technical Support
MSP360 B2 Backup Storage On-site Support
Progent's data protection experts can help you to design, install and manage a backupup/restore solution built around MSP360 Backup software to protect your IT assets hosted on any leading public cloud. Progent offers monitoring and management to prevent data loss caused by human miscues, software flaws, ill-intentioned insiders, and malware assaults like ransomware.
Emergency Proxim Tsunami On-site Support
Office Wireless Consulting Services
Progent's wireless engineers can help small companies plan, choose, pilot, deploy and maintain secure building-to-building wireless bridging products that integrate transparently into your existing network while offering a level of security that matches or excels wireline interfaces. Progent offers experience in wireless LAN products from Cisco Aironet and Meraki, Proxim, and other office wireless providers and can show you how to identify and deploy the wireless link solutions that match your company needs.
Lync Server 2013 security Engineers
Lync Server 2013 high availability Consultants
Microsoft Lync Server 2010 supports IM, Real Presence, audio and video conferencing, desktop collaboration, as well as IP-based and traditional PSTN calling. Lync Server 2010 can extend the functionality of Exchange, SharePoint Server and Office or Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also reduce expenses by eliminating VoIP hardware and subscription services, PBX gear, or conventional video conferencing solutions. Progent's certified unified communications experts offer online and on-premises support to assist you to maintain and repair your current Lync Server 2010 deployment or evaluate the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the renamed and revamped version of the product. Progent can also help your organization to design and carry out an efficient Skype for Business upgrade.
Email Encryption Key Management Consultant
Email Reputation Analysis Engineer
Progent's ProSight Email Guard uses the services and infrastructure of leading information security vendors to deliver centralized control and comprehensive protection for all your inbound and outbound email. The hybrid architecture of ProSight Email Guard managed service integrates cloud-based filtering with a local security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of threats from reaching your network firewall. This reduces your vulnerability to external attacks and conserves system bandwidth and storage space. Email Guard's on-premises gateway device adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.
Solaris with Windows Consulting
Immediate Consult Solaris with Windows
Progent's UNIX platform consulting services offer small companies and developers assistance with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your business access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a protected and robust cross-platform network and communications environment that supports UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX including macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
Top Rated VMM Self-Service Portal Online Troubleshooting
Top Virtual Machine Manager Online Support
Progent's Microsoft-certified consultants can help organizations of any size to follow best practices to configure System Center 2012 Virtual Machine Manager hosts, networking, storage, and libraries; plan, implement, and administer private clouds, virtual machines, and VMM services in SCVMM 2012; and integrate SCVMM 2012 with SCOM 2012 for comprehensive reporting. Progent can help your company to migrate from an older release of System Center Virtual Machine Manager or from another virtualization management system, and Progent can assist you to optimize and troubleshoot your current SCVMM environment to make sure you get maximum return on investment.
Help and Support System Center 2016 and SSRS Reporting
Consultant Services System Center 2016 Disaster Recovery
Small to middle size businesses can now get all the benefits of System Center Operations Manager 2007 and also have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's economically priced network service packages, small and midsize organizations can select a basic System Center Operations Manager 2007-based co-sourcing service program with network monitoring, reporting, Help Desk and online troubleshooting or a comprehensive 24x7 outsourcing package. Progent supports Microsoft System Center Operations Manager to provide small business information systems enterprise-class reliability, security, and performance.
9800-40 wireless controller Support Services
5520 wireless controller Specialist
Cisco's Catalyst Wi-Fi controllers streamline the management of Wi-Fi LANs by unifying the configuration and management of wireless APs, optimizing wireless performance by reducing the impact of radio frequency congestion, enhancing wireless availability with fast failover, and strengthening security by detecting cyber threats and analyzing network traffic based on user type and locale. Progent can help you to deploy Cisco Wi-Fi controllers to manage and monitor Wi-Fi LANs of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out an efficient upgrade to Cisco's modern Wi-Fi controller solutions.
Immediate Snatch ransomware hot line Consultancy
Ryuk ransomware hot line Professionals
Progent's Ransomware Hot Line provides 24x7 access to a experienced ransomware recovery consultant who can assist you to halt the progress of an ongoing ransomware breach. Call 800-462-8800
Microsoft Access Developer Firms
Emergency FRx Reports Expert Development
Progent offers online and onsite consulting to help your organization with any phase of BI reporting from troubleshooting or modernizing reports to designing and implementing an advanced BI solution. Progent's BI experts can help you to maintain your current reporting environment, help you to upgrade reports and databases from a legacy reporting product to a current one, and provide custom online mentoring tailored to your individual needs. Progent's business reporting and analytics professionals can provide experience in the leading business intelligence reporting and visualization platforms such as Microsoft's SQL Server business intelligence stack (Integration Services, Analysis Services, and Reporting Services), Microsoft Management Reporter/FRx, Office Access, Crystal Reports, Microsoft Power BI, Excel BI tools such as Power Pivot, Power Query and Power View, and Report Designer.
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