Affordable Network Tech Support from Microsoft premier Experts for Businesses in Hollywood, FL
By offering professional support whenever you need it, making available in-depth knowledge for critical applications, providing innovative services like virtual server hosting, billing solely for help you receive, and charging no setup or retainer fees for standard services, Progent allows you to maximize the competitive value of your It system and reduce service expenses. Progent understands that information system protection, dependability, and efficiency are just as critical to small businesses as to large corporations but that smaller companies lack the leverage to spend aggressively in computer technology and in-house service groups. Progent's basic value proposition is that no network consulting organization can equal Progent's ability to deliver the network support your business requires when you need it and at a cost you can afford.

For larger businesses, Progent can provide co-sourcing and project management support to supplement the technical skills of your in-house IT support personnel. Co-sourcing can reduce expenses and help meet schedules for major IT initiatives like software development, business continuity preparedness, network security audits, merging datacenters, or technology migrations and upgrades.

Progent can in addition provide access to accredited consultants to assist your company to plan and execute a sensible cloud computing strategy.

Key Areas of Expertise Supported by Progent's Consultants for Business Networks in Hollywood, Florida
Progent's nationwide team of certified consultants offers help for all aspects of network technology deployed by companies of all sizes. Practice areas supported by Progent in Hollywood include:

Service Delivery Options Available for Hollywood, Florida Businesses
Progent has a variety of alternatives for providing small and midsize companies with cost-effective computer services for troubleshooting, system architecture, and network management. Progent's paradigm for providing computer support services is based on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Service Mechanism ensures rapid response, thorough activity documentation, reliable follow-up, and tight expense control across an array of IT support delivery options that include online troubleshooting, onsite support, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides emergency and routine remote support for Windows, Linux, Apple Mac, and Cisco-powered environments in the U.S. and globally. Progent's certified service experts can help customers to analyze and repair network problems without the expense or delay of travel for onsite service calls. The experience of Progent's network engineers allows them to resolve most network issues quickly. For the most challenging problems, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced subject matter experts. Progent offers a streamlined, web-based signup procedure for new customers to address urgent situations and Progent charges per minute with no startup charges or time minimums, so you pay only for the assistance you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security engineers. Learn additional information concerning Progent's remote network troubleshooting services.

  • Onsite Service
    Progent offers onsite technical support for registered customers in larger cities in the U.S. Progent's onsite service personnel can operate in conjunction with Progent's online service engineers to give small and midsize businesses the best of both worlds: hands-on support professionals when you require them as well as the on-line expertise of Progent's seasoned staff of network consultants, security professionals, and business software programmers. The wait time for on-site support visits is usually under one business day. Progent requires no sign-up or retainer fee for becoming a Progent customer for onsite support. Learn more details concerning why to register for Progent's in-person network support.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a complete solution that manages all aspects of online desktop support from initial requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Progent offers service desk support at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex problems. To learn more, refer to Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk sharing services allow your IT organization to split the load for Help Desk services transparently between your IT staff and Progent's roster of seasoned desktop support engineers and subject matter experts (SMEs). Progent's shared Help Desk service is an advanced support solution based on the top professional services automation platform for managing end-user service requests, ticket lifecycle, responsibility, status tracking, and metrics. For details, refer to Progent's Help Desk Co-management services.

  • IT Consulting Expertise
    Progent provides small businesses budget-friendly availability of world-class consultants who can provide assistance with critical products and technologies such as Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero penetration test platform, network protection engineering, high availability it system engineering, server virtualization solutions, plus configuration, programming and support for small business programs such as financials, ERP and MRP, business analytics, sales automation, and office productivity suites. Progent can provide assistance with one-shot projects such as site relocations and massive software upgrades, extended initiatives like customizing a legacy MRP platform to a modern MS Dynamics 365 package, relational database application development and DBA services, and web development, on-going services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and SCOM 2016 consulting for network health monitoring and network administration, or urgent response like disaster recovery and virus cleanup.

  • Network Infrastructure Expertise for an At-Home Workforce
    Progent can help small and medium-size businesses to design, configure and debug the infrastructure needed to support offsite workers. Areas of infrastructure for which Progent's consultants offer assistance include safe and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router setup, wireless network planning and deployment, and robust Internet connectivity. To learn about Progent's infrastructure support services for at-home workers, visit network infrastructure support services for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers comprehensive hosting for all of a small or midsize organization's servers in an environment that not only delivers the top degree of fault-tolerance and scalability but that is in addition simple for clients to migrate to another support provider or to bring in-house when your circumstance calls for it. Progent's Private Cloud hosting service is built around tested virtualization techniques that allow businesses with mixed environments to save significantly on the expense of capital equipment, infrastructure support, and network management while achieving enterprise-class dependability and an unparalleled degree of vendor flexibility. Unlike ordinary Software as a Service hosting models, Progent's Private Cloud Hosting encompasses all server-centric software in one centrally administered solution, can support the multi- OS and non- standardized networks common with small companies, and retains control of the software licenses in the customer's hands so that migrating to a new virtualized system is quick, safe, and affordable. This avoids ending up a captive to a single hosting provider while still providing all the savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Migration Support
    Progent offers advanced remote support services to help businesses of all sizes connect their information networks with leading public clouds including Microsoft Azure and Amazon AWS. Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and applications in either cloud-based solutions or in hybrid network models that seamlessly combine physical IT assets along with cloud services. To help you to integrate cloud services with networks, Progent can provide a range of cloud integration services that include Office 365 integration with on-premises Exchange, Microsoft Azure planning and deployment services, Amazon AWS cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) integration expertise. Progent has over 20 years of experience delivering advanced consulting services remotely, and Progent can help you complete your cloud integration initiatives quickly and within your budget.
Progent's Fixed-price Managed Services for Outsourcing IT Monitoring and Management
Progent's low-cost ProSight family of network management outsourcing services is designed to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. Managed services available from Progent include:
  • ProSight Active Security Monitoring: Next Generation Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection service that utilizes SentinelOne's cutting edge behavior-based analysis technology to guard endpoints and servers and VMs against new malware attacks such as ransomware and email phishing, which easily evade legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a unified platform to automate the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Key capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical multi-layer protection for physical servers and VMs, workstations, smartphones, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device management, and web filtering through cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist you to design and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry data protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate action. Progent can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup
    ProSight Data Protection Services provide small and medium-sized organizations an affordable end-to-end service for reliable backup/disaster recovery (BDR). For a fixed monthly price, ProSight Data Protection Services automates your backup activities and enables rapid restoration of vital files, apps and virtual machines that have become lost or corrupted due to component breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight DPS can help you protect, recover and restore files, folders, applications, system images, plus Hyper-V and VMware virtual machine images. Important data can be protected on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide world-class support to configure ProSight DPS to to comply with government and industry regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever needed, can assist you to restore your business-critical data. Read more about ProSight Data Protection Services Managed Cloud Backup.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map out, track, optimize and debug their connectivity appliances such as routers, firewalls, and load balancers plus servers, endpoints and other networked devices. Using cutting-edge RMM technology, WAN Watch ensures that infrastructure topology maps are always current, captures and displays the configuration information of virtually all devices connected to your network, monitors performance, and generates notices when problems are detected. By automating complex management and troubleshooting activities, WAN Watch can knock hours off ordinary tasks such as making network diagrams, expanding your network, finding devices that need critical updates, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption solution that incorporates the services and infrastructure of top information security companies to provide centralized control and world-class security for your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with a local gateway device to provide complete defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and keeps the vast majority of unwanted email from making it to your security perimeter. This decreases your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's onsite gateway device adds a deeper level of inspection for incoming email. For outgoing email, the on-premises security gateway offers anti-virus and anti-spam protection, DLP, and encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. Find out more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring
    ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates state-of-the-art remote monitoring and management technology to keep your IT system operating at peak levels by tracking the health of vital computers that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is sent immediately to your designated IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they have a chance to impact your network Learn more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS platforms, and the applications. Because the environment is virtualized, it can be moved easily to a different hosting solution without a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, update, retrieve and protect data about your network infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT infrastructure documentation, you can eliminate as much as 50% of time wasted searching for vital information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents related to managing your network infrastructure such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need as soon as you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how closely the configuration of your core network assets adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate ROI like a cleaner Active Directory system. Both versions also include one year of cutting-edge remote network monitoring and management. Benefits can include simpler management, improved compliance with government and industry security standards, more efficient utilization of IT assets, faster problem resolution, more dependable backup and restore, and less downtime. Read more information about ProSight Network Audits IT infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to assess your organization's preparedness to stop or recover quickly following an assault by a ransomware strain like Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to collect information about your current security profile and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can follow industry best practices to create a cost-effective security and backup/recovery system that meets your business requirements. For additional information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Smart Choice for Hollywood, Florida Businesses
Progent's size, breadth and depth of technical expertise, and experience with enterprise IT support allow small and midsize companies to sidestep the problems associated with excessive dependence on thinly staffed service organizations or freelance engineers.

Working with Progent's Experts enables your business to:

  • Avoid Excessive Reliance on Freelance Consultants
    For network services, small businesses often rely heavily on independent consultants. Though individual service engineers have lower overhead than more substantial IT service firms and can typically bill apparently lower fees, individuals are often unable to react rapidly to critical problems. If a freelance engineer is busy with different client, sick, on vacation, or in training, the absence of backup personnel may require your company to go without assistance in case of a crisis. The more your small business grows, system unavailability or difficulties with critical applications get more expensive. The dollars you thought you were saving on a freelancer can be eaten up quickly due to lost productivity. Also, when independent engineers confront new technologies, the lack of a large consulting group to depend on for help requires them to learn with the meter running while your organization ends up with the costs for their continuing education.

  • Gain Access to Expertise in Advanced Information Technology Issues
    Many smaller service firms or freelance consultants who concentrate on small business IT consulting are capable of providing routine solutions but don't have the seasoning to work cost-effectively with complex IT environments that have mixed operating systems, many sites, VoIP implementations, mobile workforces, interconnected accounting and operational software, data-driven web sites, and specialized business software. Progent's background with global companies and Progent's large team of specialists can be valuable to your small business because enterprise networks are characteristically complicated, support problems require in-depth knowledge in numerous technical areas, and achieving a high level of robustness, reliability, and protection calls for enterprise-proven best practices.

  • Create a Solid Foundation for Seamless Growth
    Small businesses typically start with a network cobbled together on a shoestring budget. Lacking a proper basis, a series of band-aid repairs commonly get thrown onto of a tenuous foundation. As a business grows, reliability and expandability problems can obstruct the success of the organization. These environments require thorough assessment, intelligent business planning, and in-depth experience to upgrade to a network environment that will act as the solid basis to meet critical business needs and ease downstream growth.

  • Partner with Solution Providers, Not Product Resellers
    Smaller businesses need guidance and education to navigate through an increasingly complex maze of technology alternatives offered for enabling business growth and enhancing productivity. Businesses do not need an IT consultant or support organization that tries to promote a product. Progent avoids conflicted motives by not reselling any products. Progent provides services and expertise only. This allows Progent to match consulting support with the genuine interests of customers. Combining IT support and product selling can lead to a conflict where the proposed solution is built around a preselected vendor instead of being based on the actual requirements of a client.

Contact Progent
If your Hollywood, Florida company needs to get in touch with Progent to find out about IT outsourcing, consulting, or tech support services, phone 800-993-9400 or refer to Contact Progent.

Immediate Remote Network Support
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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