For small and midsize companies located in Huntington Beach California, Progent offers technical support for networks powered by UNIX, Linux, Solaris, or Apple macOS and OS X or for networks that feature a combination of UNIX and Microsoft platforms. Progent has delivered online troubleshooting to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE-certified network specialists for challenging connectivity problems, as well as the assistance of CISSP and CISM-accredited security consultants to help with advanced security architecture and disaster recovery planning.
Progent's remote support engineers offer excellent leverage due to the fact that they are equipped with the real-world background and the advanced tools to solve most network problems rapidly. Efficient support reduces immediate costs because solutions require a smaller number of chargeable consulting minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves even more in incidental costs by reducing or eliminating system outages and related costs stemming from business disruption, upset customers and vendors, unproductive employees, and distracted management.
Progent's billing policy for online support is structured to maximize the impact of your IT service dollar. Progent bills on a per-minute basis for telephone-based assistance, so you are invoiced just for the services that you receive. In contrast to many online service companies, Progent imposes no initialization charge or minimum job duration. Progent's per-minute granularity and simple model for billing avoid scenarios where fast fixes somehow end up as large bills. Progent's penchant for handling problems quickly results in your business saving money.
Progent's Remote Support Technologies
Over the years, Progent has refined a set of optimized technologies and field-tested processes which allow the maximum degree of efficiency for online engineering help and repair for small business IT systems. Progent provides secure VPN support for VPN gateways from a variety of popular sources such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Checkpoint. Protected VPN connectivity enables the staff of Progent's remote service group to access your network remotely without violating network security.
Progent's highly evolved service reporting application stores comprehensive documentation describing the service that Progent's clients have received. Progent's staff service personnel have access to the specifics of support provided to each customer by any Progent consultant. This archive of trouble tickets and resolutions is structured as a conveniently searchable internal database that permits Progent's online technical experts to share their experiences company-wide to ensure that the effectiveness of Progent's support services grows daily. Progent's advanced accreditations and working relationships with important technology companies such as Cisco and Microsoft make available other extensive support knowledge bases and permit fast access to manufacturers' in-house product engineers so Progent's remote service experts are able to arrive at optimal resolutions promptly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Assistance from Progent
To access Progent's phone services in Huntington Beach California or to find out additional information about Progent's phone support options, call Progent at
Phone-based Network Support Services Provided by Progent
Progent's remote consulting experts offer credentials in an extensive array of disciplines. This broad range of IT skills permits Progent's consultants to tackle virtually any crisis that may crop up in a small or midsize business network. Credentials held by Progent support experts in UNIX-family technologies include Sun SCNA and SCSA for Solaris, Red Hat RHCE, Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco certifications owned by Progent service consultants include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional, Voice Professional (CCVP), and Design Professional.
To help companies with mixed-platform environments, Progent also offers the services of consultants with high-level Microsoft credentials including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician (MCDST), and Application Developer (MCAD). Progent's security experts include Certified Information Security Manager (CISM) Engineers, CISSP-certified cybersecurity specialists, and CISSP-ISSAP engineers.
Phone-based services provided by Progent to companies in Huntington Beach include:
Progent's UNIX/Linux support engineers can provide urgent phone-based assistance for analyzing anomalies within UNIX, Linux, or Solaris systems based on leading versions of UNIX such as:
Progent also offers a broad array of remote PC desktop support and troubleshooting services such as Microsoft Windows 11 migration support and designing and implementing Microsoft 365 cloud solutions for Windows workstations.
Progent's shared Help Desk services make it possible for your IT organization to split the load for Help Desk support transparently between your IT staff and Progent's large roster of certified desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative service desk solution built around the top professional services automation (PSA) platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk Call Center consulting expertise can aid you in building an efficient new Help Desk or revamping your established organization, evaluating or modifying Call Center software to address the particular needs of your corporation, or providing occasional online personnel to supplement your existing Help Desk team during unusually busy situations such as software migrations, major updates, or rolling out brand new business software.
Progent's Help Desk Call Center staff of veteran network experts provides your clients in Huntington Beach California instant contact with an efficient technical support resource with substantial experience delivering phone help and online diagnostics for IT systems that incorporate UNIX/Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft products. Progent's concentration is to earn the Help Desk Call Center the reputation as a key contributor to business efficiency, and Progent's policy is to fix and not just record IT issues.
Progent's Mac consultants can support the creative aspect of Mac computing by delivering remote help support and education in graphics, sound, and motion video. Progent's support professionals offer assistance in a variety of Mac programs including Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Apple Final Cut Pro, Apple Motion, and Adobe After Effects. Progent's Mac experts can also help you with special projects such as capturing or digitizing audio or video or putting together an audio/video post production facility.
Online Network and Server Monitoring Services
Progent can provide companies in Huntington Beach California remote network monitoring services powered by Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to accommodate your business so that your network support is proactive and automated. By uncovering potential issues before they result in crashes, proactive monitoring can minimize inconvenient and expensive service breakdowns. Progent can also deploy network monitoring tools such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX, Linux, Solaris, or Apple macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple operating systems.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
City | Address | Phone | Link |
Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |