For small companies located in Huntington Beach California, Progent offers support for information systems powered by UNIX or Linux or for environments that include a combination of UNIX-family systems and Microsoft technology. Progent has delivered online support to companies in every state in the U.S. (See Progent's client testimonials). In addition, Progent offers the consultation Cisco CCIE network specialists for challenging infrastructure issues, as well as the services of CISA and CISM-certified security consultants to help with high-level security design and business continuity preparedness.
Progent's online technical support services offer excellent leverage due to the fact that they have the practical experience and the advanced technology to solve most network problems quickly. Efficient support lowers immediate expenses because service calls take up fewer billable minutes. Online help also avoids the cost of dispatching an engineer to your site. Your company saves even more with indirect expenses by minimizing or eliminating network downtime and related losses stemming from business discontinuity, upset clients, idle employees, and de-focused executives.
Progent's pricing model for remote help is structured to get the most out of your IT service investment. Progent bills by the minute for telephone-based consulting, so you are billed only for the services that you receive. In contrast to typical remote service companies, Progent requires no service activation surcharge or minimum payments. Progent's per-minute billing unit and simple policy for billing avoid scenarios where quick solutions manage to end up as big tabs. Progent's skill at disposing of technical issues quickly translates into your company spending less money.
Progent's Remote Support Tools
Over time, Progent has fine tuned a set of customized technologies and field-proven methodologies which promote the highest degree of efficiency for remote help and repair for small and midsize business computer networks. Progent offers secure Virtual Private Network support for VPN gateways from multiple leading sources such as Microsoft, Cisco, Juniper, Sonicwall and Checkpoint. Protected VPN access permits the staff of Progent's Technical Response Center to communicate with your environment remotely without violating corporate security.
Progent's powerful customer support database system stores comprehensive records of all service that Progent's customers have been provided. Progent's team consultants have access to the history of assistance delivered to each Progent customer by every consultant. This history of anomalies and repairs is structured as a quickly exploitable internal database that enables Progent's remote technical professionals to communicate their experiences with the whole team to make sure that the quality of Progent's technical support improves over time. Progent's high-level accreditations and close relationships with important technology companies including Cisco and Microsoft permit access to additional extensive support databases and allow quick access to manufacturers' in-house product engineers so Progent's online service experts can find optimal resolutions in the least time.
Start Receiving Remote UNIX/Linux, Sun Solaris, or Apple macOS and OS X Technical Help from Progent
To access Progent's remote services in Huntington Beach California or to learn additional information about Progent's phone support options, contact Progent at
Phone-based Technical Services Provided by Progent
Progent's online support experts possess certified skills in an extensive set of products and technologies. This broad scope of technical skills enables Progent's engineers to manage virtually any crisis likely to take place in a small business information system. Credentials held by Progent consultants in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer, Red Hat Certified Technician, Apple ACSA, Apple Certified Support Professional, and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional, CCNA, CCSP, Voice Professional (CCVP), and Design Associate.
To support companies with multi-operating system networks, Progent also offers the support of engineers with high-level Microsoft certifications such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online services available from Progent to small businesses in Huntington Beach include:
Progent's UNIX and Linux support engineers can provide emergency phone-based help for analyzing anomalies within UNIX/Linux systems powered by leading variants of UNIX such as:
The Cisco CCIE certification is the highest recognition for network infrastructure consultants, and certifies an individual's networking skills at the expert level. Cisco CCIEs know how to deal with even the most intractable challenges occurring in network infrastructure design, deployment, administration, protection, and problem solving. CCIEs can cooperate closely with Cisco's in-house support staff in analyzing problems with IOS Software network administration tools and developing workarounds or identifying program updates. CCIEs represent an exceptional cost-effectiveness because their broad expertise allows them to resolve even the most difficult problems rapidly. In many cases, less experienced service providers can struggle for hours or days with the same tasks that a Cisco-qualified CCIE can dispose of in a few minutes.
Few service firms make Cisco-qualified CCIEs available to support small and medium sized companies. Progent offers quick phone contact with a Cisco-qualified CCIE so your company can get timely support for complex network infrastructure issues that are lowering business efficiency but are outside the scope of your ordinary computer maintenance personnel. Progent's Cisco CCIE consultants can communicate with your network by means of sophisticated remote troubleshooting tools to perform efficient, safe, and affordable analysis and remediation.
Progent's CCIEs can provide expertise in all of Cisco's top-selling selection of infrastructure appliances including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, protected high-speed and IS routers, Aironet wireless access points, Meraki cloud-managed Wi-Fi APs, Voice over IP (VoIP) systems, Catalyst switches, plus Virtual Private Network (VPN) technology.
Progent's Microsoft-premier remote service experts can provide computer repair and IT assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your organization the assistance of support engineers who can assist your company with a wide range of platform support such as Microsoft Windows Server 2022 solution design and integration support,
Windows Server 2019 consulting,
Windows Server 2016 migration support and hybrid cloud solutions,
Windows Server 2012 R2 maintenance,
Windows Server 2008 migration (help, assistance,
MS Exchange 2019 planning and configuration,
MS Exchange 2016 Server planning and deployment, Exchange 2013 configuration,
Exchange 2010 management,
SharePoint 2016 migration and hybrid deployment consulting,
SharePoint Server 2019 design and deployment, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server management and Microsoft Communications Server 2007 troubleshooting, Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 consulting, SQL Server 2016 integration and development, and SQL Server 2014 consulting,
Systems Center Operations Manager (SCOM) system monitoring and reporting,
Project Server and Server Online planning,
SBS Server 2011 consulting, and
Windows Essentials migration and cloud integration.
Progent also can deliver a wide range of online PC desktop support and troubleshooting services including Windows 11 migration and planning and implementing Microsoft 365 cloud solutions for Windows desktops.
Progent's certified CISM and CISSP network security consultants can provide a range of security services to improve the defenses of your UNIX, Linux, Solaris, Mac or Windows environment against internal or external threats or help you to recuperate quickly after a serious breach. Security solutions available from Progent cover thorough network security analysis using utilities such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Hydra; fast recovery from malicious attacks; integrating firewalls; establishing secure techniques for remote and mobile communication; securing your email infrastructure against spam and directory harvest attacks; and initiating 24x7 proactive monitoring.
Progent's shared Help Desk services allow your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT staff and Progent's nationwide pool of veteran desktop support technicians and matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around the top professional services automation tool for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
Progent's Help Desk consulting expertise can support you in creating an effective new Help Desk or revamping your existing organization, evaluating or modifying Help Desk Call Center application software to address the particular demands of your corporation, or providing occasional phone support staff to reinforce your existing Help Desk group to deal with high-demand events like software migrations, major upgrades, or installing new business software.
Progent's Help Desk Call Center staff of seasoned information technology professionals gives your workers in Huntington Beach California fast access to a reliable support group with years of background delivering phone help and online diagnostics for computer environments that incorporate UNIX, Linux, Sun Solaris, macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Call Center the reputation as a solid driver of company success, and Progent's policy is to solve rather than just report network problems.
Progent's Mac professionals can promote the artistic elements of Mac environments by providing phone-based help support and education in graphics, audio, and motion video. Progent's consultants offer help in a variety of Macintosh applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, and After Effects. Progent's consultants can also assist you with common procedures like scanning or digitizing audio/video or establishing an audio/video production studio.
Online Network and Server Monitoring Support
Progent can provide businesses in Huntington Beach California remote computer system monitoring services centered around MS Operations Manager IT infrastructure monitoring, enhanced by Progent to accommodate your business so that your computer maintenance is proactive rather than reactive. By anticipating possible issues before they cause crashes, proactive monitoring can avoid inconvenient and costly information system crises. Progent can also utilize network monitoring utilities such as Nagios and MRTG to analyze UNIX, Linux, Solaris, or Apple macOS and OS X environments, Microsoft environments, or networks that incorporate a variety of OS platforms.
Orange County Contact Information:
Progent offers consulting services and onsite technical support throughout Orange County.
| City | Address | Phone | Link |
| Anaheim | 155 N Riverview Drive Anaheim, CA 92808 United States |
(657) 999-1717 | Anaheim Network Support Services |
| Huntington Beach | 17011 Beach Boulevard, Suite 900 Huntington Beach, CA 92647 United States |
(657) 464-2560 | Huntington Beach Network Support Services |
| Irvine | 2102 Business Center Dr Irvine, CA 92612 United States |
(562) 583-3336 | Irvine Network Support Services |
| Mission Viejo | 27201 Puerta Real, Suite 300 Mission Viejo, CA 92691 United States |
(949) 429-4589 | Mission Viejo Network Support Services |