Network Support for Small Organizations
IT Outsourcing Services for Small Businesses
Comprehensive Information Network Planning and Maintenance
Enterprise-class Support for Small Business Budgets
Small businesses can rarely afford to have a full-time Chief Information Officer or an in-house IT staff dedicated to providing comprehensive network planning, management, and support. Consequently, small business networks are often patchworks of products and technical bandaids, always recovering from one crisis while heading for the next one. Without a strategic vision, system upgrades or expansion that should be simple exercises become major challenges, management is forced to focus on keeping things running rather than optimizing productivity, and IT budgets get eaten up by maintenance instead of building competitive advantage. For big-picture issues such as moving to the cloud, virtualizing servers and desktops, or developing business continuity plans, small businesses often have no trusted and objective source for ideas and direction. Progent has a solution.
Progent is structured to provide in-depth online support for all technologies used in today's small business information networks and offers an array of strategic, on-demand services such as a part-time CIO to provide senior-level planning and negotiating skills, a Technical Response Center for help desk support, 24x7 remote monitoring, spam/virus filtering as a managed service, project management for major initiatives like site moves or OS upgrades, connectivity experts for designing fast and reliable network infrastructure, certified security engineers to ensure data protection and compliance, disaster recovery experts to help design business continuity plans, and software developers to create, customize, or troubleshoot mission-critical applications.
Because Progent offers all these services remotely on an as-needed basis, Progent can in effect be your online IT department, saving you the cost of maintaining an in-house support team without sacrificing the quality and continuity of a full-time staff of IT experts. This leveraging of your IT budget is amplified by the savings you get by building an information system that is secure, reliable, easy to manage and expand, and designed to accommodate the special requirements of your business. That's IT Outsourcing.
Subject-Matter Expertise Plus Strategic Insight
Small business networks are rarely standardized, representing instead a mix of legacy and current technologies from multiple vendors. This requires a support firm with a broad range of in-depth expertise so that problem solving doesn't devolve into finger pointing exercises. Progent is a Microsoft Partner and is certified to support all major operating systems including Windows, Mac OS, and leading versions of Linux/Unix. Progent has also assembled one of the largest teams of Cisco-certified CCIE network engineers of any independent IT service firm in the United States. In addition, Progent can provide the services of IT professionals with years of experience as Chief Information Officers for large corporations and local governments.
Online Consulting Experts
Progent is a pioneer in delivering advanced consulting solutions online and has active clients in every state in the U.S. Progent's customers include global enterprises, ISPs, local governments, small and mid-size business, and home offices. Remote support saves travel costs and resolves problems faster than onsite service. Progent also offers on-premises support in major metropolitan areas across the U.S. Progent's affordably priced Extended Hours Support Program offers clients round-the-clock access to the Technical Response Center to minimize network downtime and maximize business productivity.
IT Outsourcing Services Available from Progent
Progent offers a unique combination of strategic vision and in-depth technical expertise, offering small businesses an affordable, one-stop source for IT outsourcing support. Important outsourcing services offered by Progent include:
- ProSight suite of network management services and audits for low-cost, flat-rate network monitoring, management and health checks
- Part-time CIO services for strategic planning, negotiating contracts, meeting compliance regulations, IT budgeting, etc.
- Help Desk Call Center support for as-needed desktop support and network troubleshooting
- 24x7 server monitoring to detect any potential problems before they impact productivity
- Spam/Virus filtering as a managed service performed safely outside your firewall
- Fast access to world-class Cisco CCIE network engineers to resolve infrastructure issues
- Certified network security engineers to define and enforce policies and ensure security and compliance
- Disaster recovery and business continuity planning
- Virtual server experts and virtual desktop consultants to cut hardware costs and simplify management
- Software development services to build, improve, or troubleshoot line-of-business applications
Progent's organizational structure, service delivery model, breadth of practice areas, and depth of expertise allow small companies to leverage their IT investment to maximize the productivity and strategic value of their information network. Key benefits of Progent's IT outsourcing services include:
- Progent offers in-depth subject matter expertise plus strategic planning for clients who have no full-time IT department
- An easy engagement model eliminates complex service contracts and requires no long-term commitments
- On-line service delivery saves time and money
- Expertise with all of the leading OS and virtual server platforms, networking products, and other small business technology makes Progent a one-stop solution for IT support
To find out how Progent can provide IT outsourcing services for your small business network, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Specialists Nephilim ransomware recovery
Spora ransomware recovery Specialist
Progent's seasoned ransomware recovery consultants can assist you to reconstruct a network breached by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Nephilim.
MSP360 Managed Backup Integration
MSP360 Managed Cloud Backup On-site Support
Progent's data protection experts can help you to design, implement and administer a backup plan built around MSP360 Backup software to protect your IT resources hosted on any major public cloud. Progent offers end-to-end monitoring and management to prevent data loss resulting from user mistakes, system error, malicious insiders, and external attacks like ransomware.
Online Office Word Training IT Solution Providers
Live Online Windows 10 Training Professional
Progent provides customized online instruction for popular client apps and operating systems including Microsoft Office and Microsoft 365 Excel, Word, PowerPoint and Project plus Adobe Acrobat, Adobe Photoshop, Crystal Reports, and Microsoft Windows 10 and 8.1. Online training offers the advantages of conventional in-person seminars, such as instant communication between clients and teachers, but eliminates the costs of transportation and the hassle of trying to synchronize the schedules of many workers. Available to single students or groups of any size, Progent's live online training allows the trainer to conduct the seminar from a remote facility while the students can be dispersed throughout an office or all over the the U.S. Virtual learning utilizes powerful learning mechanisms like broadcast white boards, real-time questions, and collaborative desktops. Classes can be brief and personalized to specialized topics or longer in duration and broader in coverage.
Largest UNIX with Windows IT Services
24x7x365 Windows and Solaris Technology Consulting
Progent's UNIX platform consulting experts provide small and mid-size companies and software developers help with administering and supporting UNIX, Linux or Solaris environments that coexist with Microsoft-powered networks. Progent can give your organization access to UNIX experts, consulting professionals premier by Microsoft and Cisco, and security specialists with CISSP certification. This wide range of experience offers you an easy one-stop source to show you how to create and maintain a secure and reliable mixed-platform connectivity and communications infrastructure that allows UNIX and Microsoft coexistence by integrating Windows with popular versions of UNIX such as Mac OS X, Solaris, IBM AIX, Hewlett Packard HP-UX, BSD, SCO, and Silicon Graphics IRIX or leading Linux variations such as RedHat Linux, SUSE, CentOS Linux, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandrake/Mandriva, Debian GNU/Linux, and Slackware Linux.
SentinelOne Ransomware Recovery Consult
Engineers SentinelOne Active Security Monitoring
Progent is a reseller and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-centric cyberthreat management platform that incorporates AI software and expert services to provide cutting-edge endpoint detection and response.
Dynamics GP/Great Plains Integration Services
Dynamics GP/Great Plains Technical Support Services
Dynamics GP/Great Plains can help you grow and manage your company better by delivering deep availability of decision-driving data and a fast return on investment. Microsoft Dynamics GP/Great Plains confers major business benefits such as its ability to extend the reach of your organization, handle your accounting, computerize financial operations, standardize processes across your business, refine inventory control, enhance order accuracy, grow revenue and minimize turnaround time, and increase free cash flow. Progent can help you configure and maintain a reliable, secure server and communications infrastructure to support Great Plains, and can provide expert Microsoft Dynamics GP support professionals to help you derive all the benefits of your Microsoft Dynamics GP business management system.
Microsoft Certified Expert Microsoft ISA Server Technology Consulting Services
Microsoft ISA 2004 Server Consultant Services
Progent's certified ISA Server consulting experts have long experience with Internet Security and Acceleration Server configuring ISA Server-based security installations for information systems with multiple sites, remote users, and line-of-business eCommerce applications. Progent's ISA Firewall consultants can assist your small business in designing and deploying an installation of ISA Server 2000 or ISA 2004 Server that meets your network protection requirements without adversely restricting your network productivity. Progent's consultants can help you upgrade from Microsoft Proxy Server from Microsoft ISA 2000 to Microsoft ISA 2004 Enterprise Edition Server, ISA 2004 Standard Edition Server, or any later editions of Internet Security and Acceleration Server.
Cisco and Microsoft Certified Experts Service Desk Sharing Support and Setup
IT Consulting Shared Computer Support Help Desk
Progent's Standard Help Desk Services provide an end-to-end service desk solution that handles all facets of online Level 1 desktop support from service requests through ticketing, screen sharing, status tracking, problem resolution, and management reports. Help Desk services are offered at a significant discount off Progent's regular Level 1 desktop support rates, and Progent offers the option of rapid on-demand escalation to subject matter experts to handle complex issues.
Small Business Server Premium Add-on IT Consultant
Microsoft SBS Server Consulting Services
Microsoft Small Business Server is an affordable collection of server products that provides the foundation for a powerful but manageable IT network. The technical demands of the Microsoft .NET components included with Microsoft Small Business Server 2011 calls for a computer support expert with real-world experience planning and integrating cohesive, end-to-end business technology environments. Progent's Microsoft Small Business Server professionals have an average of more than a decade of experience integrating business systems built on Microsoft products. This experience assures you success in deploying, managing, and maintaining network solutions that include the Small Business Server suite of servers and productivity software.
24x7 ProSight Email Guard Spam Filtering Professional
Email Image Spam Protection Engineers
Progent's ProSight Email Guard solution uses the technology of top information security companies to provide web-based management and comprehensive protection for your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and blocks most unwanted email from making it to your security perimeter. This reduces your vulnerability to external attacks and saves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of analysis for incoming email. For outbound email, the on-premises security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Exchange Server to monitor and safeguard internal email that originates and ends within your corporate firewall.
Support and Help Microsoft Exchange and Entourage
Spotlight and Outlook for Mac Professional
Microsoft Exchange and Apple Mac computers can work together efficiently. Progent's Apple and Microsoft certified experts can help you install Microsoft Entourage and Microsoft Exchange Server so your Apple Macintosh users can work closely with teammates who run Microsoft Outlook. With Microsoft Exchange and Entourage for Mac, Exchange and Apple Macintosh systems can collaborate, allowing Mac users to receive and transmit email, examine the Exchange global address list, copy addresses, synchronize appointments, and invite people to meetings with your Exchange account. Progent will verify that your Microsoft Server is appropriately configured and that WebDAV and Outlook Web connectivity are working. Progent also can provide customized one-on-one Entourage education.
24x7 Network Online Consulting
Consult System Center MOM
Remote 24x7 network monitoring, proactive alarms, and actionable analytical reporting are vital to maintaining the proper operation of your network and eliminating unnecessary and costly downtime. Remote Monitoring and Management (RMM) solutions have advanced to the point that companies of any size can get a level of network stability that was once limited to enterprises. Progent can provide a variety Remote Monitoring and Management solutions delivered as economical service packages created to help you to identify and resolve a most IT network issues before they can disrupt your business.
Threat Management Gateway 2010 Consulting
24-Hour Forefront TMG Firewall Consultant Services
Microsoft Forefront Threat Management Gateway is based on the powerful security technologies of Microsoft ISA Server 2006 and provides a centrally administered Internet gateway that acts as a one-server platform for an array of security features such as an application and network layer firewall, URL filtering, antimalware, IPS, reputation services, Virtual Private Network control, and HTTP/HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security reporting features, allows custom reports powered by SQL Server, integrates with Active Directory to simplify policy enforcement, and can be operated as a virtual server to cut costs and enhance availability. Progent's Microsoft-certified consultants can assist you to plan and carry out pilot and production implementations; integrate Forefront Threat Management Gateway with Windows 2008 R2, Active Directory, SQL Server, Exchange Server, and Microsoft SharePoint; install Microsoft Forefront Threat Management Gateway to run on a virtual machine with Windows Hyper-V; and deliver ongoing consulting and troubleshooting. Progent's consultants can also assist your organization to upgrade smoothly to Microsoft Forefront TMG 2010 from any version of ISA Server.
MOM Case Studies
Case Study Microsoft Operations Manager
Before Progent's Microsoft Operations Manager solution, network problems were approached reactively, after workers were impacted by them. With the help of proactive, computer generated warnings and trend analyses sent by MOM, Progent can now fix network troubles before they becomes critical enough to disrupt network availability. Thanks to Microsoft Operations Manager, Progent can resolve incipient problems before customers know that the problems exist. Progent supports MOM 2005 and MOM 2000 to offer small company networks enterprise-class service continuity, security and productivity.
Consult Microsoft Live Communications Server
Microsoft Live Communications Server Specialists
Microsoft Communications Server delivers IM and Real Presence as part of an extensible, world-class package featuring advanced security, transparent integration with additional Microsoft software, an extendable, industry-standard development platform, and support for regulatory requirements such as HIPAA, SOX, and Gramm-Leach-Bliley. Your organization can benefit from lower costs and elevated operational efficiencies, increased individual productivity, and stronger IP security with this easy-to-administer, fault-tolerant solution. Successful implementations of Office Communications Server call for extensive planning and consideration prior to roll out. Progent's Microsoft-certified consultants can provide the expertise needed to deliver all the advantages of Microsoft Office Communications Server throughout your whole corporation.
ISA Server Professional
ISA 2004 Online Consulting
Progent's certified Internet Security and Acceleration Server consulting experts have extensive experience creating corporate security designs for information systems with multiple sites, mobile users, and line-of-business web-based applications. A Progent ISA 2004 Firewall consultant can help your small business plan and deploy a configuration of ISA Server 2004 that meets your IT protection needs without limiting your productivity.
Top MSP360 Cloud Backup/Restore Computer Consulting
MSP360 Desktop Backup Technical Support Services
Progent can assist you to design, implement and manage a backup/restore plan built around MSP360 Backup technology to protect your IT resources hosted on any leading public cloud. Progent offers monitoring and management to prevent data loss resulting from user mistakes, software flaws, ill-intentioned insiders, and external assaults such as ransomware.
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