Short Term Staff Augmentation
Desktop Experts, Help Desk Personnel, IT Admins
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Practice Areas
Progent's seasoned roster of certified engineers can provide a wide range of online consulting and troubleshooting services. Practice areas covered under Progent's reseller program for IT service providers include:
- Exchange Server 2019 Consulting
- Exchange Server 2016 Migration
- Microsoft Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Support
- Windows 8.1 Support
- SharePoint Integration
- SQL Server Integration
- Active Directory and MS Entra ID Planning
- Office/Microsoft 365 Configuration
- Dynamics GP (Great Plains) Customization
- Azure, AWS, Google Cloud
- Online Network Troubleshooting
- Telecommuter Support
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Consultants
- Cybersecurity Consultants
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Call Center Services
- Desktop Support
- Data Center Solutions
- System Center Operations Manager (SCOM) Monitoring
- Configuration Manager Expertise
- Microsoft Access Consulting
- Virtual Server Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Setup
- VMware vSphere and vCenter Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified CM/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Integration
- Google Android Phone Management
- Ransomware Defense and Recovery
- Data Backup/Recovery Consulting
- Cisco VoIP Technology and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Setup
- Wi-Fi Site Assessments
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Altaro 365 Total Backup On-site Technical Support
Technology Consulting Services Hornetsecurity Altaro 365 Total OneDrive Backup
Progent is an authorized Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files stored on your company's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
SCVMM 2016 Storage Spaces Direct Online Support
SCVMM 2016 and vSphere Integration Support
System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of IT infrastructure management tools and is intended to offer a unified solution for configuring and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud resources. Progent's Virtual Machine Manager 2016 consultants can help organizations of all sizes with all facets of designing, deploying, and maintaining a SCVMM 2016 solution. Progent can review your virtualization topology, help you migrate smoothly from older versions of VMM, design workflows for creating and deploying VMs and hosts, implement high-availability compute and storage clusters, connect your datacenter infrastructure with public cloud services, configure virtual switches, write and debug PowerShell scripts, and help you assess the potential business benefits of new technologies such as Storage Replica and Shielded VMs. Progent's certified virtualization experts can provide world-class Windows Hyper-V consulting and VMware ESXi expertise.
Remote Support Hornetsecurity Altaro 365 Total OneDrive Backup
Immediate Consulting Hornetsecurity Altaro 365 Total SharePoint Backup
Progent is a certified Hornetsecurity/Altaro partner and can design, install, and manage an implementation of 365 Total Backup to back up and restore your Microsoft 365 user and group mailboxes, files residing on your organization's OneDrive Accounts and SharePoint sites, user and group Teams Chats, plus files on Windows endpoints.
Classes Microsoft Word for Mac
24x7 Mac Office Outlook Learning
Progent offers onsite education customized for people who want to expand their knowledge of the Apple macOS and OS X operating system, Mac hardware, or Mac office productivity applications including Word, Excel, and Outlook for Mac. Progent also can provide specialized group or one-on-one webinar classes for macOS and Mac OS X applications.
Monitoring and Reporting Consulting
System Center Operations Manager IT Consultant
Small to mid-sized companies can now get all the benefits of Microsoft System Center Operations Manager 2007 and also have fast access to Progent's Microsoft certified IT support professionals. With Progent's affordably priced IT service programs, mid-size businesses can choose a basic co-sourcing service program built around Microsoft Operations Manager 2007 with network monitoring, reporting, Help Desk and online service or a comprehensive 24x7 outsourcing package. Progent supports Microsoft Operations Manager 2007 to offer small and midsize company information systems enterprise-class availability, protection and productivity.
Open Now Virtual Server Private Cloud Hosting Engineer
Private Cloud Solutions Consultants
Progent's private cloud hosting allows small and midsize businesses to run mission-critical applications like Microsoft SQL and Exchange from a secure Tier III data center facility on fault-tolerant equipment with offsite data backup. Progent utilizes Microsoft's Hyper-V technology for server virtualization and Microsoft Data Protection Manager for backup replication and restore. Smaller organizations can use Progent's private cloud to eliminate major investments in the acquisition, upkeep, and management of network equipment and facilities while achieving the highest levels of network reliability and physical security.
Catalyst 9100 Series Access Point On-site Support
Top Catalyst 9115 Access Point Professional
Progent's Cisco-certified Catalyst 802.11ax WAP consultants can provide affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless APs.
Snatch ransomware recovery Consultants
Top Ranked Consulting Services ransomware cleanup and recovery
Progent's proven ransomware recovery consultants can help you to restore an IT network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Snatch or Nephilim.
Top Ranked Great Plains Accounting Consultant
Microsoft Dynamics GP Custom Software Consulting
Progent's background providing Microsoft .NET support and SQL Server consulting, and Progent's application development experience with VBasic, XML, and additional developer tools enable Progent to create specialized mission-critical programs and eCommerce solutions that integrate seamlessly with Dynamics GP/Great Plains Software. Progent's Microsoft Dynamics GP management reporting services can show you how to design reports that allow you to analyze your business more effectively, transforming uncooked data into valuable understanding of your company and customers.
Access to External Support Databases Design Consultants
Small Business Computer Consulting Companies Problem Escalation Through Teamwork
Progent's staff of Microsoft and Cisco Certified experts average longer than a decade of hands-on industry background, at the front lines of network support, performing a broad variety of technical projects for a large mix of clients. Each Progent support professional shares a refined set of individual best practices that are incorporated into shared best practices standards that Progent instills in its consulting team. This guarantees that you get not only world-class IT help, but also a consultant with field-tested approaches for using technical knowledge to resolve actual network problems rapidly.
Microsoft Certified Partner Remote Troubleshooting Windows Server 2012R2 Security
Emergency Windows Server 2012R2 Configuration Manager Professionals
Progent's certified professionals can help you to evaluate the advantages of Windows Server 2012 R2 for your organization, create pilot systems and rollout plans, tune your network for local, multi-location, cloud-based, and partial-cloud environments, educate your IT support staff, develop a corporate-wide security strategy, streamline network management, assist with application development, and build and test a disaster recovery/business continuity plan.
Top ProSight Virtual Hosting Consultancy
ProSight VM Hosting Consulting
Progent's ProSight Virtual Hosting outsourcing provides complete hosting of a small or mid-size organization's servers in an environment that delivers the maximum degree of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting services are built on mature virtualization technologies that enable small businesses with multi- platform environments to save dramatically on the expense of capital investments, system support, and network administration while achieving world-class fault tolerance and an unmatched level of vendor independence.
WiMax Services
Internet Connection Specialist
Progent can provide the cost-effective services of remote Internet connectivity consultants to assist your company to assess or update your ISP services so your Internet connectivity solution matches your business requirements. Support services available from Progent include assessment of your current bandwidth utilization, carrier and service plan comparison and selection, network provisioning, and overseeing a seamless switchover to a different carrier and/or service plan. Provisioning can include enhancing existing routers and switches and deploying additional ones, setting up firewalls, and designing fault-tolerant Border Gateway Protocol configurations.
24x7 IT Services Expertise for IT Service Providers
Consulting for IT Service Firms Onsite Technical Support
Progent's Reseller Program for IT Service Firms lets you take advantage of Progent's consulting engineers under your own service brand as a transparent arm of your network services staff.
WannaCry ransomware recovery Technology Professional
ransomware rebuild Technology Professional
Progent's seasoned ransomware recovery experts can assist you to restore a network victimized by a ransomware crypto-worm like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Nephilim.
.NET Android Design Firms
Immediate Microsoft Certified Expert DotNET Web Application Programming Firms
Progent's software experts have worked for two decades with .NET technologies and the Visual Studio development system and can create or modernize .NET applications quickly and affordably.
