Temporary IT Staffing
Desktop Technicians, Help Desk Call Center Personnel, IT Admins
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's nationwide roster of certified consultants gives you fast access to a wide array of remote technical guidance and troubleshooting services. Practice areas offered under Progent's reseller program for network service organizations include:
- Exchange Server 2019 Consulting
- Exchange 2016 Integration
- Microsoft Windows Server 2022 planning
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Configuration
- Windows 8.1 Migration
- SharePoint Development
- SQL Server Consulting
- Active Directory and Microsoft Entra ID Planning
- Office/Microsoft 365 Integration
- Dynamics GP (Great Plains) Customization
- Azure, Amazon AWS, Google Cloud Platform
- Remote Network Technical Support
- Teleworker Integration
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Troubleshooting
- Cybersecurity Consultants
- Business Continuity Preparedness
- Stealth Penetration Testing
- Firewall Configuration
- Help Desk Outsourcing
- Desktop Tech Support
- Colocation Center Support
- System Center Operations Manager (SCOM) Monitoring
- System Center Configuration Manager (SCCM) Expertise
- Microsoft Access Programming
- Virtual Server Automation
- Rapid, Low-cost .NET Software Development.
- Hyper-V Configuration
- VMware vSphere and vCenter Configuration
- Citrix XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- iPhone and Android Integration
- Apple iPhone Integration
- Android Smartphone Support
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco VoIP Phones and Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E Access Point Integration
- Wi-Fi Site Surveys
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
24-7 ISA 2004 Server Onsite Technical Support
Microsoft Microsoft Firewall Computer Consultants
Progent's Microsoft-certified ISA Server 2004 consulting experts have extensive experience with Internet Security and Acceleration Server developing Microsoft ISA Server-based security solutions for information systems with many offices, mobile users, and mission-critical eCommerce applications. Progent's Microsoft Firewall consultants can help your company in planning and deploying an installation of ISA 2000 Server or ISA Server 2004 that supports your network protection requirements without adversely restricting your network accessibility. Progent's consulting professionals can help you upgrade from Microsoft Proxy Server from ISA 2000 Server to ISA 2004 Enterprise Edition Server, Microsoft ISA 2004 Standard Edition Server, or other later editions of Internet Security and Acceleration Server.
24x7x365 SQL Server 2016 Monitoring Computer Consultant
SQL Server 2016 AlwaysOn Outsourcing
Microsoft SQL Server 2016 offers significant improvements in speed, scale, security and compliance, availability, BOYD support, and built-in BI. Innovations include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, R language support, Always Encrypted mode, Mobile Report Publisher, and seamless management of on-premises and cloud resources. Progent's Microsoft-certified consultants can provide remote and onsite support to assist businesses of all sizes to deploy, administer or troubleshoot any edition of SQL Server 2016. Progent can also help you to integrate SQL Server 2016 with all key Microsoft platforms including Windows Server, Exchange, SharePoint, Dynamics CRM and GP, Skype for Business, and System Center Operations Manager.
Symantec VelociRaptor Security Audit Services
Symantec VPN Security Consultant
Progent's Symantec experts can assist you to support legacy Symantec firewall and Symantec VPN appliances including the Raptor and VelociRaptor family or show you how to upgrade to current firewall/VPN technology. Progent can also enable you to create and implement a comprehensive security plan that can incorporate firewall and VPN appliances and utilities, outsourced security and virus defense services, server and application monitoring products, and documented policies and processes. Progent has the skill to be your single source for continuing network help, administration, training, and security expertise.
Cisco CCIE Remote IT Manager
Small Business Outsourcing IT Cisco Planning
Progent can provide fast online support from Cisco-certified CCIE network infrastructure consultants. Progent's CCIE engineers can link to your environment using advanced remote diagnostic tools to deliver fast and affordable analysis and repair of critical network problems.
Network Services Enterprise Windows 2019
Colocation Online Help
For large organizations, Progent can supplement internal network support groups by offering extensive background in deploying key Microsoft and Cisco products. Progent's certified professionals can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint experience, and Microsoft SQL Server help. For the national or global businesses with branches, Progent can act as a transparent local extension of corporate IT management. Progent's enterprise support services include company-wide security, remote branch office support, system architecture, Sarbox conformance, project planning, and top-level service for multiple location office environments based on Enterprise Windows. Progent can provide on-site consultants and specialists to help with a site relocation or office move, or a network designer to assist with setting up or utilizing an Internet Data Center or Hosting Facility.
Wi-Fi access point patch management Consultants
Professionals Smartphone patch management
Progent's support services for patch management offer organizations of any size a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and tracking updates to your virtual and physical; servers, such as scanners, infrastructure appliances such as routers and Wi-Fi APs, and Internet-of-Things (IoT) devices like alarms and robotics.
Google GCP Cloud Vision Engineer
Google Cloud firewall integration Engineers
Progent offers cost-effective remote and on-premises consulting to assist companies of any size to move any part of their critical IT infrastructure to Google Cloud Platform services. This can save management hassle and equipment costs and enable the use of Google's state-of-the-art AI and machine learning tools. Progent can help your IT team with every aspect of Google Cloud Platform integration including needs analysis, preparedness assessment, architectural design, pilot testing, deployment, centralized administration, performance tuning, software license management, disaster recovery mechanisms, and security.
MCSE Expert Certified Best Practices IT Manager
Support Outsourcing Services Microsoft Consulting Best Practices
Progent's staff of Microsoft and Cisco Certified consultants average longer than ten years of hands-on industry experience, at the front lines of network service, executing a broad range of IT projects for an extensive array of customers. Each Progent support professional shares a refined set of individual best practices that are incorporated into company-wide best practices standards that Progent teaches its support staff. This ensures that you get not only expert technical capability, but also a support engineer with proven methods for applying technical knowledge to resolve actual network problems rapidly.
Horizon3.ai NodeZero Certified Cybersecurity Pen Testing Cybersecurity Group
Horizon3.ai NodeZero Certified PEN Testing Security Audit Services
Progent's certified cybersecurity experts can run NodeZero-based threat assessments to make sure your security defense systems and policies are correctly set up and effective.
Remote Employees Security Remote Support
24x7 Consultant Services Offsite Workers Endpoint Security
Progent can assist small and medium-size organizations to install network security defense systems and deliver cleanup services to support offsite workers.
Exchange 2003 Upgrade Technology Consulting Services
Top Exchange Server 2003 IT Consultant
Progent's Microsoft-certified consultants offer computer help and network consulting services for Microsoft Exchange Server 2003, Windows Server 2003, and for the entire family of Microsoft Servers. Progent's migration, configuration, administration, and support expertise for Microsoft Exchange Server include planning, deployment, project management, onsite and remote technical support, Help Desk outsourcing, expert security evaluation, and full-service network management outsourcing.
At Home Workforce Endpoint Management Online Support Services
Technical Consultant Teleworker Endpoint Management
Progent can assist small and medium-size organizations to install efficient remote endpoint management tools for administering endpoints used by work-from-home employees.
Consultant Services SUS
SUS Services
Microsoft Windows Server Update Services enables IT managers to install and monitor the most recent Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Windows XP operating systems. By using Microsoft Software Update Services, network support personnel can completely and effortlessly manage the distribution of updates that are published through Microsoft Update to servers and desktops in an organization. Progent can help you with complex details of the initial configuration of Microsoft Software Update Services such as designing the Microsoft Software Update Services deployment, setting up user's computers, establishing the Group Policy settings, and making sure your Microsoft Windows Server Update Services GPO is associated with an Active Directory container that makes sense for your system environment.
Consulting Services VLAN Test Lab
Capacity Planning Test Lab Consultants
The Progent Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center can be used for testing line-of-business applications, creating efficient system upgrade procedures, assessing and tuning performance, planning or verifying disaster recovery strategies, resolving compatibility problems, and establishing training systems for new technologies. For Progent clients without adequate in-house resources to configure proper test environments, the lab reduces capital outlay and engineering risk while keeping vital IT projects on schedule.
Q&A about Cisco CCDP From Home Job
FAQ about Cisco Consulting Telecommuter Job
To see replies to frequent questions concerning becoming employed by Progent, refer to Working with Progent Questions and Answers.
