Short Term Staffing Services
Desktop Technicians, Help Desk Call Center Personnel, Network Administrators
In addition to offering fast access to top-tier IT consultants and subject matter experts to help you with specific technical issues or projects, Progent can provide temporary supplemental staffing to deliver more generalized services such as desktop support, IT administration, and Help Desk call center services. Short-term staffing can help businesses deal with planned or unexpected peaks in demand for IT services which may result from scenarios such as office consolidation, site relocation, technology migration, disaster recovery, and regulatory changes. Temporary IT staffing can also fill the void left by the temporary or permanent absence of in-house IT personnel due to vacation, illness, termination, resignation, etc.
Benefits of Progent's Temporary Staffing Services Progent's short-term staff augmentation services give businesses the flexibility to respond to sudden increases in demand for IT services without dealing with the costs and delays associated with vetting and recruiting reliable technical help and without adding to your permanent head count. Important features of Progent's supplemental staffing services include:
- Fast access to seasoned IT professionals
- Easy engagement, termination, and resumption of services
- Broad range of expertise avoids long learning curves and costly do-overs
- Transparent extension of your in-house IT staff
- Allows your IT staff to focus on strategic IT initiatives
- Ability to provide 24x7 support services
- Full documentation of services performed
- Optional escalation from Tier 1 support to Progent's subject matter experts
- Establish a relationship with a world-class, full-service resource for IT support
To view or download a white paper describing the benefits of Progent's co-managed IT services, click:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Service
Progent's Co-managed Help Desk service is a specialized on-going staff augmentation option that allows IT organizations to share responsibilities for Help Desk support seamlessly between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent extension of your in-house call center, Progent's Co-managed Help Desk service is a collaborative support solution powered by the leading shared PSA tool for managing service requests, ticketing, assigning ownership, tracking progress, and generating management reports.
Why Choose Progent?
Progent has two decades of experience providing remote and onsite IT services for businesses of all sizes throughout the United States. Progent can provide the expertise of technicians and engineers who have earned certifications from Microsoft, Apple, and leading Linux distributors. Progent also offers the guidance of Cisco-certified network infrastructure consultants and CISM and CISSP cybersecurity experts.
Progent is one of Microsoft's most experienced Certified Partners in the U.S. and is expert in providing services that include Windows 11 planning and migration consulting, Windows 10 integration expertise, Windows 8.1 management, Windows Server 2022 integration expertise, Windows Server 2019 planning and deployment, Windows Server 2016 maintenance and migration, and Microsoft 365 cloud integration.
Progent's Areas of Expertise
Progent's seasoned roster of certified engineers can deliver a wide range of online technical guidance and troubleshooting expertise. Practice areas offered under Progent's consulting program for IT service firms include:
- Exchange 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Migration
- Windows Server 2022 solution design
- Windows Server 2019 Migration
- Windows Server 2016 Consulting
- Windows 11 Upgrade Support Services
- Windows 10 Integration
- Windows 8.1 Consulting
- SharePoint Integration
- SQL Server Integration
- Active Directory and Azure AD Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP Expertise
- Azure, AWS, Google Cloud
- Remote Network Technical Support
- Telecommuter Support Services
- Cisco Infrastructure
- Juniper Networks Technology
- Cisco Routers Expertise
- Cybersecurity Expertise
- Pentesting with NodeZero
- Business Continuity Planning
- Stealth Penetration Testing
- Firewall Setup
- Call Center Outsourcing
- Desktop Support
- Data Center Support
- Operations Manager Monitoring
- System Center Configuration Manager Expertise
- Microsoft Access Programming
- Virtualization Automation
- Fast, Low-cost .NET Application Development.
- Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp and XenServer Integration
- Cisco Unified Communications Manager/CallManager
- Apple Mac and iOS Support
- BYOD Management
- Apple iPhone Support
- Android Phone Management
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco VoIP Technology and Conferencing
- Skype for Business Support
- Microsoft Teams Migration
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and Onsite Surveys
Contact Progent for Short-term Staffing
To find out more about Progent's temporary staffing services, call
An index of content::
Remote Wireless Site Survey Integration
Emergency Consultants Wireless Site Survey
Progent's Wi-Fi site survey and predictive modeling help you to design, install and debug a Wi-Fi LAN customized for your facilities, providing your business a wireless solution that has the reception, speed, capacity, Quality of Service, security, and roaming capability your company requires. Wi-Fi survey services from Progent include remote predictive modeling for designing a Wi-Fi LAN and onsite site survey services for confirming, optimizing, and troubleshooting an operational Wi-Fi network.
Exchange 2019 Data Loss Prevention Support and Integration
Exchange 2019 and Outlook Information Technology Consulting
Progent can help you in any phase of your upgrade to Microsoft Exchange Server 2019 such as configuring Windows Server 2019 Core as a host for Exchange; designing HA infrastructure for an on-premises, Microsoft cloud connected or hybrid environment; moving mailboxes; planning and configuring Hyper-V; setting up hardware load balancing; configuring DAG groups with MCDB caching; setting up Skype for Business 2019 for cloud voicemail; integration with SharePoint; updating firewalls; integration with Microsoft 365 and configuring Outlook clients.
IT Consulting Wireless Link
Wireless LAN Online Support
Progent's wireless professionals can help small companies design, select, test, deploy and support protected building-to-building wireless bridging products that integrate seamlessly into your IT network while offering a degree of protection that matches or excels wireline interfaces. Progent offers experience in wireless LAN technology from Cisco Aironet and Meraki, Proxim, and other small business wireless vendors and can show you how to identify and install the wireless connectivity technology that fit best with your company needs.
Microsoft Exchange 2003 Upgrade Onsite Technical Support
Microsoft Exchange 2003 Upgrade Integration
Progent's Microsoft Certified professionals offer world-class support for major implementations of Microsoft Exchange Server. Progent's experts can show you how to plan multi-location Exchange Server 2007 installations or updates and can provide local technicians to assist large companies with deployments of Microsoft Exchange in the or any region covered by Progent's consultants.
Services CISSP-ISSAP Security
CISSP Certified Security Systems Engineer Consult
Progent's CISSP-premier cybersecurity consultants can assist businesses of all sizes with any aspect of information system security. Progent can create cost-effective cybersecurity solutions that guard a small business from modern malware attacks or Progent can design, configure, and manage an end-to-end security environment for hybrid networks that accommodate onsite, online, and mobile users sharing IT resources distributed across a mix of physical sites and public and private clouds.
Microsoft Office Providers
Technical Consulting Microsoft Office System
Progent's IT outsourcing packages offer economical computer support for small businesses. Whether it includes planning network architecture, creating an internal Help Desk or using an outside one, rolling out an updated e-mail system, monitoring your network, or developing a web-based business application, outsourcing your network technical services can contain expenses and minimize uncertainties, permitting IT support budgets to grow in a more moderate and manageable fashion than is feasible by building up a bulky, all-purpose in-house network support organization. Progent's Outsourcing White Paper and datasheets tell you how Progent can help you build a secure and robust system architecture for your vital business software powered by Microsoft Windows.
Aironet 802.11ac AP Upgrade Integration
Aironet 802.11ac AP Support Services
Progent's Cisco certified wireless networking consultants can provide affordable remote and onsite support for both end-of-life and modern Wave 2 Aironet Wi-Fi access points (APs) and Progent can assist your business to design and maintain wireless solutions that include indoor and outdoor/industrial Aironet APs.
Solaris to Windows Upgrade Consultant
Migration Consultant Solaris-Windows
Progent can help your business to design and implement an efficient transition from a Sun Solaris-powered information environment to a network based on MS Windows and capable of running Microsoft's powerful office productivity software, commercial applications, and software development tools. Progent's Solaris, Windows and Cisco consultants and application experts can show you how to guard your data and reduce business discontinuity by developing an effective migration plan that protects your current assets in Solaris application and technology. UNIX-to-Windows migration support services offered by Progent include evaluation of current infrastructure, transition strategy and validation, Exchange migration support, data and application transition, and processor and storage migration and consolidation.
Microsoft 365 Excel Integration Support Outsourcing
Office 365 PowerPoint Integration Integration Services
Progent can help you to understand the wealth of subscription options available with Microsoft 365, formerly branded Office 365, and configure your network with Microsoft 365 so you derive top business value. Progent offers expertise with cross-platform networks that include Windows, macOS, and Linux operating systems. Progent can also assist your business to build and manage hybrid ecosystems that seamlessly integrate on-premises and cloud products and services.
Supplemental Call Center Engineer
Extended Helpdesk Support and Help
Progent's Shared Help Desk service allows your business to share the load for Help Desk services transparently between your IT team and Progent's pool of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation (PSA) tool for managing end-user service requests, ticket lifecycle, responsibility, progress tracking, and metrics.
Service Reports Remote Technical Support
Top Quality Service Reports Technology Consulting Services
Progent uses an enterprise-class service reporting system that records and organizes detailed documentation for all delivered services. Unlike some independent consultants or small support firms who offer minimal documentation or specifics of tasks performed, every service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the support reports transmitted by every staff member to each client. The practice of detailing and archiving service activity allows more efficient service and avoids a slew of typical problems such as when a support client is effectively held captive to a consultant who won't release vital service information.
Consult Linux Network Monitoring, Nagios and MRTG
Linux Network Monitoring, Nagios and MRTG Technology Professional
Network monitoring typically consists of tracking a network's resource utilization to help uncover throughput backups or fix hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring utilities that work under Linux and can be used to monitor mixed-platform networks where UNIX and Windows coexist. Progent's system support engineers can show you how to use both these programs to optimize and troubleshoot your network. Progent's Linux support professionals offer small businesses and developers help with managing and servicing UNIX/Linux and Solaris networks that coexist with Windows-based technology.
Microsoft 365 Word co-editing Engineers
Microsoft Office Word Services
Progent's Microsoft Office Word and Microsoft 365 Word experts offer a wide selection of economical online consulting services to help your organization to maintain your current Microsoft Word solution or assist you to upgrade to a newer version of Microsoft Office Word. Services available from Progent's experts include VBA software development, identifying and resolving compatibility problems between different releases of Office Word, interfacing Office Word with different Microsoft Office apps like Excel and Outlook or with 3rd-party platforms and add-ons,infrastructure enhancements for dependable. reliable cloud connectivity, security and compliance support, smart phone synchronization, and online training tailored for your special requirements.
