In addition to providing fast access to high-level IT consultants and subject matter experts (SMEs) to help your business with discrete IT issues or longer-term initiatives, Progent can provide temporary staff augmentation to deliver more generalized services such as PC support, IT management, and Help Desk response. On-demand staffing makes it possible for businesses to respond to planned or unplanned peaks in demand for network services, which may be caused by scenarios like mergers and acquisitions, site relocation, technology upgrades, business process changes like telecommuting, disaster recovery, seasonal variations, or new compliance requirements. Temporary supplemental staffing can also cover voids resulting from the loss of in-house staff members because of vacations, illness, termination, etc.

Advantages of Progent's Short-Term Staffing Program
Progent's short-term supplemental staffing services give organizations the flexibility to react to increases in requirements for IT services without dealing with the expense and hassle that come with identifying and recruiting reliable technical personnel and without the risk of increasing your permanent staff size.

Important features of Progent's temporary staffing services include:

  • Fast availability of proven IT professionals
  • Simple engagement, termination, and resumption of services
  • Wide range of expertise avoids valuable hours lost getting up to speed on new technology
  • Avoid expensive do-overs
  • Transparent augmentation of your in-house IT staff
  • Permits your in-house technical staff to focus on strategic network projects
  • Ability to provide 24x7 network support services
  • Full reporting of services delivered
  • Available escalation from Tier 1 up to Tier 3 services so even the toughest problems get resolved fast
  • Close working relationship with a top-level, full-service resource for network expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper about the benefits of Progent's co-managed IT services, select:
Benefits of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Center Program
Progent's co-managed Help Desk Call Center program is a proven on-going staff expansion option that allows IT groups to share the responsibilities of Help Desk support seamlessly between their internal IT personnel and Progent's nationwide team of IT support experts. Working as a seamless extension of your full-time Help Desk, Progent's shared Help Desk Call Center service is a joint service solution based on by the leading group professional services (PSA) tool for streamlining, service requests, ticketing, assigning responsibility, monitoring progress, and generating management reports.

Why Choose Progent?
Progent has 20 years of background delivering online and on-premises IT expertise for organizations across the U.S. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading vendors. Progent's cybersecurity experts hold advanced certifications including CISSP, CISM, and CRISC. Learn more about Progent's technology certifications.

Progent's Practice Areas
Progent's seasoned roster of certified consultants and technical experts gives you fast access to a wide range of online consulting and troubleshooting expertise. Practice areas offered under Progent's reseller program for IT service organizations include:

Contact Progent for Short-Term Staffing Services
To find out more details about Progent's temporary staffing services, call 800-993-9400 or visit Contact Progent.