IT Staff Augmentation
Desktop Experts, Help Desk Call Center Personnel, IT Admins
In addition to providing rapid contact with high-level network professionals and subject matter experts to assist you with discrete IT problems or strategic initiatives, Progent offers short-term staff augmentation to deal with more broadly defined services like PC help, IT management, and Help Desk call center services. Temporary staffing can help organizations to respond to anticipated or unplanned peaks in demand for IT services, which may be caused by situations such as mergers and acquisitions, site moves, technology migration, business process changes like work-from-home, disaster recovery, busy seasons, or new regulations. Temporary staffing can also fill voids caused by the loss of in-house staff members due to vacations, illness, termination, etc.
Advantages of Progent's Short-Term Staff Augmentation Services Progent's short-term staff augmentation services give businesses the versatility to respond to increases in requirements for IT personnel without being saddled with the expense and delays that come with identifying and recruiting appropriate IT personnel and without the risk of adding to your permanent head count.
Key features of Progent's temporary staff augmentation services include:
- Rapid access to seasoned IT professionals
- Easy engagement, cessation, and resumption of services
- Wide range of expertise avoids excessive hours lost becoming familiar with the latest technology
- Avoid expensive solution design errors
- Transparent extension of your in-house IT team
- Allows your internal technical staff to concentrate on high-value network initiatives
- Ability to provide round-the-clock network support
- Comprehensive documentation of all services performed
- Available escalation from Tier 1 up to Tier 3 services so even the most challenging issues get resolved fast
- Strong relationship with a world-class, full-spectrum resource for IT support
To view or download a white paper about the advantages of Progent's co-managed IT services, click:
Advantages of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)
Progent's Co-managed Help Desk Program
Progent's shared Help Desk Call Center program is a specialized flexible staff augmentation option that allows IT groups to divide the responsibilities of Call Center support transparently between their internal IT staff and Progent's nationwide pool of technical support specialists. Acting as a transparent supplement of your in-house Call Center, Progent's co-managed Help Desk Call Center program is a joint support solution powered by the leading shared professional services tool for streamlining, service requests, generating tickets, assigning ownership, tracking progress, and producing documentation.
Why Choose Progent?
Progent has two decades of experience delivering remote and on-premises IT expertise for businesses across the United States. Progent's IT experts hold advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Juniper, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts have earned advanced certifications including CISSP-ISSAP, CISA, and GIAC. Find out more about Progent's certifications.
Progent's Practice Areas
Progent's veteran roster of certified engineers offers a broad range of online technical guidance and troubleshooting services. Areas of expertise offered under Progent's consulting program for IT service providers include:
- Exchange Server 2019 and 365 Exchange Online Consulting
- Exchange Server 2016 Integration
- Windows Server 2022 solution design
- Windows Server 2019 Integration
- Windows Server 2016 Consulting
- Windows 11 Migration Support Services
- Windows 10 Integration
- Windows 8.1 Migration
- SharePoint Integration
- SQL Server Consulting
- Active Directory and Azure Active Directory Planning
- Microsoft 365 Integration
- Microsoft Dynamics GP (Great Plains) Expertise
- Azure, Amazon AWS, Google Cloud
- Online Network Troubleshooting
- Work from Home Support Services
- Cisco Network Infrastructure
- Juniper Networks Infrastructure
- Cisco Routers Consultants
- Security and Compliance Expertise
- PEN Testing with NodeZero
- Disaster Recovery Planning
- Stealth Penetration Testing
- Firewall Setup
- Help Desk Outsourcing
- Desktop Tech Support
- Colo Data Center Solutions
- Operations Manager Monitoring
- Configuration Manager Expertise
- Microsoft Access Development
- Virtual Server Management
- Fast, Low-cost .NET Software Development.
- Windows Hyper-V Setup
- VMware vSphere Integration
- Citrix XenApp Configuration
- Cisco Unified Communications Manager/CallManager
- Apple macOS and iPhone Expertise
- iPhone and Android Integration
- iPhone Support
- Google Android Smartphone Integration
- Ransomware Defense and Recovery
- Backup/Restore Expertise
- Cisco VoIP Phones and Video Conferencing
- Skype for Business Support
- Microsoft Teams Planning and Deployment
- Wi-Fi 6/6E AP Configuration
- Wi-Fi Predictive and On-premises Assessments
Contact Progent for Temporary Staff Augmentation
To learn more details about Progent's short-term staffing services, call
An index of content::
iPhone backup Configuration
iPhone and Skype for Business integration Onsite Technical Support
Progent can provide cost-effective online consulting to assist you to plan, deploy, and troubleshoot any aspect of your iPhone and Windows integration efforts and is available for short-term tasks to help you get past specific technical roadblocks or long-term engagements to help you finish large-scale initiatives on time and within budget. Progent has expertise in local, cloud-centric, or hybrid networks and can help you build or support a highly available, secure and scalable infrastructure that aligns with your computing model. Progent also offers online or on-premises training to show you how to manage and use your iPhones and iPads in a safe, team-oriented ecosystem that optimizes the business value of your IT system.
Development Microsoft Azure Active Directory
Services Microsoft Azure integration
Progent can assist businesses of any size to move all or part of their network infrastructure to Microsoft Azure. This can streamline IT management and reduce hardware expense. Azure offers a wealth of public cloud services and Progent can assist you to evaluate the advantages and restrictions of various cloud networking models supported by Azure. Progent can help you administer cloud-based or hybrid cloud and local apps and resources and make sure that you sidestep the common errors small organizations make when moving to a public cloud. Progent can show you how to configure cloud servers on Azure Virtual Machines, use VHD storage with Azure Storage, manage user identity with Azure Active Directory, and build backup-and-recovery services with Azure Backup. Progent can also help you to prepare firewalls and VPN tunnels and to integrate iPhones and iPads and Google Android smartphones and tablets.
CIO Network Consultant
CIO Information Technology Consulting
Progent can provide small companies with an information management expert who can act as a part-time Chief Information Officer. This part-time CIO can offer strategic direction to help you integrate appropriate technology to improve business processes so they match better with your corporate objectives. Your business can develop and install a well conceived IT strategy without incurring the cost of a full-time Chief Information Officer.
Customer Relationship Management Computer Consultants
Microsoft MRP Professionals
Progent's team of application experts offer advanced support, software development, deployment help, and webinar classes for leading business applications covering vital areas including ERP, financials, management analytics, web application development, and the MS Office suite of business productivity solutions. As a Microsoft Partner with years of background delivering high-level consulting and troubleshooting support remotely, Progent can help small businesses throughout the U.S. to save the lost productivity and expense associated with travel and on-site visits without compromising the high quality of technical services.
Online Support Services Intune SCCM Integration
Security Patch Management Technical Support Services
Progent's Intune consultants can assist your organization to assess the business value of adopting Microsoft Intune for managing your mobile computers including notebooks, smartphones, and tablets based on Windows, iOS, and Android. Progent can help your company to define policies, plan and deploy pilot systems to evaluate the appropriateness of Intune for your network, deploy Intune across your enterprise, combine Intune with SCCM for unified change management, and troubleshoot your Intune solution.
Cisco ASA firewall VPN Help and Support
Cisco ASA 5500-X Firewall Network Consultants
Progent's Cisco-premier CCIE network experts can help you to manage your existing PIX 500 or ASA 5500 firewalls and migrate efficiently to ASA 5500-X firewalls with Firepower Services. Progent can also help your business to design, deploy, tune, manage and troubleshoot firewall solutions built on Cisco ASA 5500-X firewalls with Firepower Services
Windows Server 2019 Windows Defender ATP Professional
Windows Server 2019 Hyper-V Online Help
Progent's Windows Server 2019 disaster recovery preparedness consultants can assist your organization to plan and deploy a disaster recovery system built around Microsoft's advanced Failover Clustering technologies including Cluster Sets, Storage Replica, Storage Spaces Direct, VM Load Balancing, and Cloud Witness.
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