In addition to offering rapid access to guidance from top-tier network professionals and subject matter experts to help you to resolve discrete IT problems or strategic projects, Progent can provide temporary supplemental staffing to deliver more generalized assistance like PC support, network administration, and Help Desk services. On-demand staffing makes it possible for businesses to deal with planned or surprise surges in the need for network personnel, which may be caused by situations like company mergers, site relocation, technology migration, paradigm shifts like telecommuting, disaster response, busy seasons, or new regulations. Short-term staffing can also cover gaps caused by the loss of full-time staff members because of scheduled vacations, illness, termination, or other reasons.

Benefits of Progent's Short-Term Staff Augmentation Program
Progent's short-term staff augmentation services give businesses the flexibility to respond to surges in demand for IT personnel without being saddled with the costs and hassle associated with identifying and recruiting reliable technical help and without the burden of adding to your permanent staff size.

Important aspects of Progent's temporary staff augmentation services include:

  • Fast access to seasoned IT professionals
  • Simple engagement, cessation, and re-engagement of services
  • Wide scope of expertise reduces excessive time lost learning new technology
  • Avoid costly do-overs
  • Transparent extension of your in-house network support staff
  • Frees your internal IT staff to focus on strategic network initiatives
  • Ability to provide 24x7 IT support services
  • Full documentation of all services performed
  • Optional escalation from Tier 1 up to Tier 3 services so even the most challenging problems can be handled fast
  • Strong relationship with a world-class, full-spectrum resource for IT expertise
Download Benefits of Progent's Co-managed IT Services White Paper
To view a white paper about the benefits of Progent's co-managed IT services, click:
Advantages of Progent's Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Help Desk Call Center Program
Progent's co-managed Help Desk Call Center service is a specialized on-going staff augmentation option that enables IT organizations to share the responsibilities of Help Desk support seamlessly between their internal network personnel and Progent's extensive pool of IT support specialists. Acting as a transparent extension of your full-time Call Center, Progent's co-managed Call Center program is a collaborative support solution powered by the leading group professional services tool for managing, service calls, generating tickets, assigning ownership, tracking responses, and producing management reports.

Why Choose Progent?
Progent has 20 years of experience delivering remote and on-premises IT expertise for businesses of all sizes throughout the United States. Progent's engineers have earned advanced certifications from Microsoft, Cisco, Linux vendors, VMware, Citrix, Palo Alto Networks, and other leading vendors. Progent's cybersecurity experts hold top certifications including ISSAP, CISM, and GIAC. Find out more about Progent's industry certifications.

Progent's Areas of Expertise
Progent's nationwide team of certified consultants can provide a wide range of remote technical guidance and debugging services. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Short-Term Staff Augmentation
To learn more about Progent's short-term staffing services, call 800-993-9400 or visit Contact Progent.