In addition to offering fast access to top-tier network professionals and subject matter experts to assist your business to resolve specific technical problems or strategic initiatives, Progent offers temporary supplemental staffing to deliver more broadly defined services like desktop support, IT administration, and Help Desk call center response. On-demand staffing makes it possible for organizations to deal with planned or unplanned peaks in the need for network personnel, which may be caused by situations such as company mergers, site moves, technology migration, paradigm shifts like work-from-home, disaster recovery, seasonal variations, or regulatory mandates. Short-term supplemental staffing can also fill voids caused by the absence of in-house IT personnel due to scheduled vacations, health issues, resignation, or other reasons.

Advantages of Progent's Short-Term Staffing Program
Progent's temporary staffing services give businesses the versatility to react to increases in demand for IT personnel without being saddled with the costs and hassle associated with vetting and hiring professional IT personnel and without the burden of increasing your full-time staff size.

Important features of Progent's temporary supplemental staffing services include:

  • Fast availability of reliable network pros
  • Simple engagement, cessation, and resumption of services
  • Wide range of experience avoids excessive time spent getting up to speed on the latest technology
  • Avoid expensive solution design errors
  • Seamless extension of your in-house network support team
  • Permits your in-house technical staff to focus on high-value network initiatives
  • Ability to provide 24x7 IT support services
  • Full documentation of all services delivered
  • Optional escalation from Tier 1 up to Tier 3 services so even the toughest issues get resolved promptly
  • Close working relationship with a top-level, full-service resource for network support
Download Benefits of Progent's Co-managed IT Services White Paper
To view or download a white paper about the benefits of Progent's co-managed IT services, select:
Benefits of Co-managed IT Services White Paper. (PDF - 632 KB)

Progent's Shared Help Desk Program
Progent's co-managed Help Desk Call Center service is a proven flexible staff augmentation alternative that enables IT groups to share the responsibilities of Help Desk Call Center support transparently between their full-time network staff and Progent's nationwide pool of technical support specialists. Acting as a seamless supplement of your full-time Help Desk, Progent's shared Help Desk program is a collaborative support solution powered by the industry's leading group PSA tool for streamlining, service requests, ticketing, assigning ownership, monitoring responses, and generating documentation.

Why Choose Progent?
Progent has two decades of background delivering online and on-premises IT services for organizations throughout the United States. Progent's engineers hold top certifications from Microsoft, Cisco, Apple, VMware, Juniper, IBM, and other leading technology companies. Progent's cybersecurity consultants hold advanced certifications including CISSP, CISM, and CRISC. Learn more details about Progent's technology certifications.

Progent's Areas of Expertise
Progent's veteran roster of certified engineers gives you fast access to a wide range of remote technical guidance and troubleshooting services. Practice areas covered under Progent's consulting program for network service firms include:

Contact Progent for Temporary Staff Augmentation
To learn more about Progent's temporary staffing services, call 800-993-9400 or visit Contact Progent.