Network Outsourcing for Mid-size Businesses

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

• Avoid Turning IT Management Into Crisis Management
  Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures that include multiple public clouds along with local IT assets. But they rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

  These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

• Let Senior Management Focus on Business, Not Network Hassles
  Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

  Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

• Migrate Quickly to the Best Network Technology
  Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

  Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, privately owned endpoints, unified communications, and AI-driven security stacks to combat zero-day threats. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

The scope and size of Progent's consulting team offer a special array of benefits to companies wishing to increase the business value of their information network within a realistic budget. These benefits include:

• Best Practices
  Progent's team of Microsoft and Cisco Premier Certified experts average more than ten years of hands-on professional experience, at the front lines of IT service, performing a broad variety of technical tasks for a large mix of businesses. Each Progent consultant shares a proven set of best practices which are combined into shared best practices standards that Progent teaches its support personnel. This ensures that you get not only world-class IT skills, but also a support engineer with field-tested methods for applying computer knowledge to resolve real-world network problems rapidly. Find out more about Progent's best practices for network consulting.

• Value Pricing
  Progent's pricing model is to bill for phone support and in-person help by the minute. Consequently, you are billed only for delivered services. Progent does not demand a higher rate for priority support, and Progent does not charge for travel time except for emergency calls where on-site work is less than four hours. Also, Progent applies no registration charge and asks no retainer for services delivered during normal business hours. Many service firms impose substantial minimum fees or charge in increments of fifteen minutes or longer. Progent's small pricing granularity avoids huge invoices for quick repairs so you won't be tempted to allow minor problems to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of IT Services
  Progent has created a sophisticated service reporting system that records and organizes detailed documentation for all billed services. Unlike many independent consultants or small support firms who provide scant documentation or details of tasks done, every service provided by Progent is tracked by full documentation. Each Progent consultant has access to the service documentation sent by each staff member to each customer. The practice of detailing and archiving service records results in more effective support and avoids a slew of typical problems such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to knowledge transfer from Progent's support experts to customers. By teaching clients to deal with problems that are within their comfort zone, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who utilize familiar freelance consultants or who maintain in-house IT personnel benefit when Progent transfers information about new technology and tested methodologies to make their networks more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Managed Services for Small and Mid-size Businesses
The managed services model for network support is among the most rapidly growing areas of the technology services market because it offers a cost effective solution for organizations to benefit from world-class network management help without the need to build and maintain an IT services team that is great at at all facets of computing. Progent's managed services include Help Center outsourcing, ransomware defense, and software and firmware update management. Progent's expanding selection of managed IT services are designed to provide companies with over-stretched IT support groups economical access to advanced IT management technology and expertise.

ProSight managed services include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
  ProSight LAN Watch is Progent's network, server, and endpoint monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management personnel and your assigned Progent consultant so any looming issues can be addressed before they can impact productivity. Learn more about ProSight LAN Watch network, server, and endpoint monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your network, server, and desktop devices by providing tools for streamlining common time-consuming tasks. These can include health checking, update management, automated remediation, endpoint configuration, backup and restore, anti-virus response, secure remote access, built-in and custom scripts, resource inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious issue, it transmits an alarm to your specified IT management staff and your Progent consultant so that potential problems can be fixed before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for small and mid-sized organizations to map out, track, reconfigure and troubleshoot their connectivity hardware such as routers, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices connected to your network, tracks performance, and sends notices when potential issues are detected. By automating complex network management activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, expanding your network, locating devices that need important updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of in-depth reporting plug-ins created to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues like inconsistent support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances productivity, reduces management overhead, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup product companies to produce ProSight Data Protection Services, a selection of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your backup operations and allow non-disruptive backup and fast restoration of important files/folders, applications, system images, plus Hyper-V and VMware virtual machines. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural disasters, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed services in the ProSight Data Protection Services portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and Hybrid Backup. Your Progent consultant can help you to identify which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the technology of leading information security companies to provide centralized management and comprehensive security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne malware. The Cloud Protection Layer acts as a first line of defense and blocks the vast majority of threats from reaching your security perimeter. This reduces your exposure to inbound attacks and saves system bandwidth and storage. Email Guard's on-premises gateway device provides a further level of inspection for incoming email. For outgoing email, the local gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to monitor and protect internal email traffic that stays inside your corporate firewall. For more information, see ProSight Email Guard spam and content filtering.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services incorporate Cisco's Duo technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you log into a secured online account and enter your password you are requested to verify your identity on a device that only you have and that is accessed using a different network channel. A wide range of out-of-band devices can be used for this added form of ID validation including a smartphone or watch, a hardware/software token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo identity authentication services, refer to Duo MFA two-factor authentication services.

• ProSight Co-Managed Call Desk: Outsourced and Shared IT Support Desk Services
  Progent's Co-managed Help Desk Service offers a transparent supplement to your corporate network support organization. Client access to the Help Desk, provision of technical assistance, problem escalation, trouble ticket generation and tracking, performance metrics, and management of the service database are consistent whether incidents are taken care of by your in-house IT support organization, by Progent, or a mix of the two. Your business has unrestricted flexibility to extend or shrink your share of support work as required. Progent takes care of startup deployment and provisioning of the professional services PSA software plus workflow documentation, validation and education. For details about ProSight Co-Managed Support, go to ProSight Shared Call Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based threat analysis technology to defend endpoints as well as servers and VMs against new malware attacks like ransomware and file-less exploits, which routinely get by legacy signature-based anti-virus products. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the complete malware attack progression including protection, identification, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner and reseller. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of any size a flexible and affordable solution for assessing, testing, scheduling, applying, and documenting updates to your ever-evolving IT network. In addition to maximizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on more strategic projects and activities that derive the highest business value from your network. Find out more about Progent's software/firmware update management support services.

• ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical servers and VMs, workstations, smartphones, and Exchange email. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that allows you prove compliance with government and industry information protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that require immediate action. Progent's consultants can also help your company to set up and test a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a potentially disastrous cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a fast virtual host configured and maintained by Progent's network support professionals. Under Progent's ProSight Virtual Hosting service model, the client owns the data, the OS software, and the apps. Because the system is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied a single hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, procedures, applications, and services. You can quickly find passwords or IP addresses and be warned about impending expirations of SSL certificates ,domains or warranties. By updating and organizing your IT documentation, you can save up to 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a centralized repository for holding and sharing all documents required for managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and relating IT information. Whether you're making enhancements, doing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the data you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service centered on a brief phone interview with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your company's preparedness to block or recover quickly after an assault by a ransomware strain like Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup system, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can apply industry best practices to deploy a cost-effective AV and backup system that aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.

Microsoft Teams Planning, Deployment and Troubleshooting
Microsoft Teams and Teams Premium run on top of Microsoft 365 and integrate with third-party cloud services to deliver real-time collaboration and communication. Intended as a replacement for Skype for Business Online, Microsoft Teams supports chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full feature set. Progent's Teams consultants can provide remote and onsite expertise to help organizations of any size to assess the business benefits of Teams and Teams Premium, plan and implement an efficient migration to Teams from Skype for Business, and tune or troubleshoot your Teams deployment. For details, see Progent's Microsoft Teams and Teams Premium planning and integration experts.

Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.

Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.

Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.

Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.

Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.

Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.

White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.

Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.

Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

For additional information on our network outsourcing packages, refer to our Datasheets for IS Outsourcing and Network Monitoring Offerings, accessible in Adobe Acrobat format for convenient printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.