Computer Network Help for Mid-size Businesses
Progent's Information Technology Services
Expertise with On-premises, Cloud, and Hybrid Solutions
Overview
Progent's outsourcing and co-sourcing IT services allow mid-size businesses to find the right balance between in-house and outside support by leveraging the capability of your internal IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, offering managed services such as 24x7 remote endpoint monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.
Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.
Working with Progent allows your mid-size business to:
- Avoid Turning IT Management Into Crisis Management
Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures that include multiple public clouds along with local IT assets. But they rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.
- Let Senior Management Focus on Business, Not Network Hassles
Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.
- Migrate Quickly to the Best Network Technology
Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, privately owned endpoints, unified communications, and AI-driven security stacks to combat zero-day threats. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.
As a certified Microsoft partner, Progent is an acknowledged expert at the core system software and office productivity programs important to most small and mid-size companies. As a Cisco-qualified partner with one of the biggest groups of CCIE accredited network experts in the U.S., Progent also offers expertise for an ever more complex collection of infrastructure technologies such as Cisco Next Generation firewalls, switches, routers, VoIP options, and wireless networking. Furthermore, Progent's CISSP-Premier cybersecurity consultants, CISM-certified security professionals, CISA-certified security audit specialists and GIAC-qualified information assurance experts can provide a business-wide perspective on network protection. Progent can also help you design and operate advanced SIEM solutions so you can comply with government requirements for promptly reporting security events.
The breadth and depth of Progent's engineering staff offer a unique array of advantages to businesses wishing to maximize the business value of their information network within an affordable budget. These benefits include:
- Best Practices
Progent's staff of Microsoft and Cisco Premier consultants average longer than ten years of real-world industry background, at the front lines of network service, performing a broad variety of IT tasks for an extensive mix of customers. Each Progent consultant shares a proven set of best practices which are combined into shared best practices training that Progent teaches its consulting personnel. This ensures that you get not only expert technical skills, but also a support engineer with field-tested approaches for applying computer knowledge to repair real-world network problems rapidly. Find out more about Progent's best practices for network consulting. - Value Pricing
Progent's pricing policy is to charge for phone support and on-premises visits per minute. Consequently, you are charged only for received support. Progent does not demand a more expensive rate for urgent service, and Progent does not charge for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent imposes no registration fee and asks no monthly commitment for support services provided during normal business hours. Many service organizations impose substantial minimum payments or bill in increments of fifteen minutes or more. Progent's one-minute pricing granularity eliminates huge invoices for quick fixes so you will not be tempted to permit less critical problems to stay unaddressed until they become major problems. Find out more about Progent's value pricing for IT outsourcing. - Full Documentation of IT Services
Progent has created a comprehensive service reporting system that stores and organizes complete documentation for all delivered support activities. Unlike some independent consultants or small support organizations who provide minimal documentation or specifics of tasks done, each service delivered by Progent is tracked by full documentation. Every Progent consultant has access to the service documentation given by each consultant to every customer. The discipline of detailing and organizing service activity results in more efficient support and eliminates a slew of typical problems such as when a support customer is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services. - Knowledge Transfer
Progent practices information transfer from Progent's support experts to customers. By teaching customers to deal with technical issues that are within their comfort zone, Progent can focus on providing hard-to-find skills where Progent has little competition. Small companies who utilize familiar freelance service providers or who employ in-house IT personnel benefit when Progent transfers knowledge about new technology and proven processes to make their networks more reliable, protected, and efficient. Find out more about Progent's knowledge transfer services.
To suit the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support, troubleshooting and consulting services. Options include nationwide remote support, on-site service in most zip codes in the U.S., and 24x7 network monitoring with automated alerts. Find out more about Progent's service delivery options for mid-size businesses.
Progent's Managed IT Services for Small and Medium Size Organizations
The managed services model for IT support has become among the most rapidly expanding segments of the technology services market because it provides an affordable and effective solution for businesses to get world-class network support without the need to create and maintain an IT services team that is always up to date on at all facets of computing. Progent's managed services include Call Center outsourcing, ransomware protection, and patch management. Progent's expanding selection of managed IT services are built to provide organizations who have thinly-stretched IT support teams economical help from cutting-edge IT management technology and skilled personnel.
ProSight managed services include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server, and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the health of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your designated IT management staff and your assigned Progent consultant so any looming problems can be addressed before they have a chance to impact your network. Learn more about ProSight LAN Watch network, server, and endpoint remote monitoring services.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-based solution for monitoring and managing your client-server infrastructure by providing an environment for performing common tedious tasks. These include health monitoring, update management, automated repairs, endpoint setup, backup and restore, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint profile reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your specified IT staff and your assigned Progent consultant so that emerging issues can be taken care of before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to diagram, monitor, reconfigure and debug their connectivity appliances such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends alerts when issues are detected. By automating time-consuming management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or isolating performance bottlenecks. Learn more details about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is an expanding suite of real-time management reporting tools designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize key issues such as spotty support follow-up or machines with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup product companies to produce ProSight Data Protection Services, a portfolio of management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable transparent backup and fast recovery of critical files/folders, apps, system images, plus VMs. ProSight DPS helps you protect against data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight DPS MSP360 Cloud and Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed services are most appropriate for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of top information security vendors to deliver web-based control and world-class security for your inbound and outbound email. The hybrid architecture of Progent's Email Guard managed service combines cloud-based filtering with a local gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your security perimeter. This reduces your vulnerability to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway device adds a deeper layer of inspection for inbound email. For outgoing email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends within your corporate firewall. For more details, see ProSight Email Guard spam filtering and data leakage protection.
- ProSight Multi-Factor Authentication with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo MFA services utilize Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication (2FA). Duo supports one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. With Duo 2FA, whenever you sign into a secured application and give your password you are asked to confirm who you are on a unit that only you have and that uses a different network channel. A broad range of out-of-band devices can be used as this added means of ID validation including an iPhone or Android or watch, a hardware token, a landline phone, etc. You may register multiple validation devices. For more information about Duo identity validation services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Shared Support: Outsourced and Shared Help Desk Services
Progent's Co-managed Service Desk offers a seamless supplement to your corporate support resources. User interaction with the Service Desk, delivery of technical assistance, escalation, trouble ticket creation and updates, efficiency measurement, and maintenance of the service database are cohesive regardless of whether incidents are taken care of by your corporate IT support group, by Progent, or both. Your business has complete versatility to extend or reduce your part of IT support work as circumstances demand. Progent takes care of startup deployment and onboarding of the professional services automation software plus documentation, validation and training. To find out more about ProSight Co-Managed Help Desk, visit ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes SentinelOne's cutting edge behavior-based threat analysis tools to defend endpoints and physical and virtual servers against new malware attacks such as ransomware and email phishing, which routinely get by traditional signature-matching AV products. ProSight ASM safeguards local and cloud resources and offers a unified platform to manage the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a certified SentinelOne Partner and reseller. Read more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery. - Patch Management: Patch Management Services
Progent's managed services for patch management offer organizations of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting updates to your ever-evolving information network. Besides maximizing the security and reliability of your computer network, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business projects and tasks that deliver maximum business value from your network. Learn more about Progent's software/firmware update management support services.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, desktops, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, device management, and web filtering through cutting-edge technologies packaged within a single agent accessible from a single control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that helps you demonstrate compliance with legal and industry data security standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require immediate attention. Progent can also assist you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services so you can recover rapidly from a destructive cyber attack like ransomware. Learn more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint protection and Microsoft Exchange filtering. - ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small or mid-size organization can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting service model, the customer retains ownership of the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware solution without requiring a lengthy and technically risky reinstallation process. With ProSight Virtual Hosting, you are not tied one hosting service. Learn more about ProSight Virtual Hosting services. - ProSight IT Asset Management: Network Documentation and Password Management Services
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly find passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By cleaning up and managing your network documentation, you can eliminate up to half of time spent looking for vital information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your network infrastructure like recommended procedures and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the information you need when you need it. Find out more about Progent's ProSight IT Asset Management service.
Progent's ProSight Network Audits offer a fast and affordable way for small and medium-size organizations to obtain an objective assessment of the overall health of their network. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide immediate benefits like a more manageable Active Directory system. Both versions also come with a year of advanced remote network monitoring and management (RMM). Advantages can include easier management, improved compliance with information security requirements, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and restore, and increased uptime. See more information about Progent's ProSight Network Audits network infrastructure assessment.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a phone discussion with a Progent backup/recovery consultant. The fact-finding interview is intended to help evaluate your organization's preparedness either to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to gather information about your current cybersecurity posture and backup/recovery platform, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow industry best practices to create an efficient security and backup system that aligns with your company's needs. For details, visit The ProSight Ransomware Preparedness Report.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.
Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.
Microsoft Teams Planning, Deployment and Troubleshooting
Microsoft Teams and Teams Premium run on top of Microsoft 365 and integrate with third-party cloud services to deliver real-time collaboration and communication. Intended as a replacement for Skype for Business Online, Microsoft Teams supports chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full feature set. Progent's Teams consultants can provide remote and onsite expertise to help organizations of any size to assess the business benefits of Teams and Teams Premium, plan and implement an efficient migration to Teams from Skype for Business, and tune or troubleshoot your Teams deployment. For details, see Progent's Microsoft Teams and Teams Premium planning and integration experts.
Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.
Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.
Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.
Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.
Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.
Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.
White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.
Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.
Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.
Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.
Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.
Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.
Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.
Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.
Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.
The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.
Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.
Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.
For concise information on our IT outsourcing offerings, check out Progent's Datasheets for IS Outsourcing and Network Monitoring Offerings, accessible in Acrobat format for convenient printing.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.
An index of content::
Progent's Management Team Networking Company
Progent's Management Technical Support Company
Progent's management team consists of seasoned veterans with years of background providing network consulting services, troubleshooting, and strategic IT planning to organizations ranging in size from startups to global enterprises. Great service requires great people, and Progent has assembled a management staff able to provide customers with the top service value in the industry.
Kentucky Networking Consultant
Florida Small Business IT Support Firms
If your organization does not need urgent online support but expects to require assistance with your network soon, you can conserve time and money and guarantee that the right IT skill will be available when you want it by contacting a Progent sales specialist and registering as a client. For details, call 800-993-9400 or email information@progent.com.
Voice Over IP Phones On-site Support
CCNP Certified VoIP Troubleshooting
Progent's Cisco-certified VoIP phone and video IP phone consultants can assist you to configure, manage, and debug Cisco VoIP phones, video IP phones and wireless IP handsets. Progent offers expertise for all versions of Cisco's IP phones from discontinued Voice over IP devices to the newest HD media phones. Progent's consultants can also assist your organization to integrate your IP phones with Cisco Unified CM, formerly named CallManager, or with Unified CM Express to create a an advanced IP-PBX environment for unified messaging and collaboration. Progent can also assist you to install Cisco Unified CM apps like Cisco Unified Communications Manager IM and Presence Jabber, Unity Express for voicemail, Cisco Unified Mobility for Single Number Reach, and Unified Contact Center Enterprise (UCCE) for creating a highly automated customer contact center. Progent can provide support with any facet of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, installing Cisco ISR routers with CUBE internetworking support, and creating UCS server clustering and Cisco Survivable Remote Site Telephony (SRST) systems for survivability.
Problem Escalation Through Teamwork System Repair
Access to External Support Databases Computer Consulting Company
Progent's staff of Microsoft and Cisco Premier experts average more than a decade of real-world professional experience, at the front lines of network support, performing a broad variety of technical projects for a large array of customers. Each Progent support professional shares a refined collection of individual best practices which are incorporated into company-wide leading practices standards that Progent teaches its support team. This means that you get not only expert technical skills, but also a support engineer with field-tested methods for using technical knowledge to repair real-world IT problems rapidly.
Urgent Engineers Email Virus Fingerprint
Engineer Email Polymorphic Virus Protection
Progent's ProSight Email Guard solution uses the technology of top information security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The powerful structure of ProSight Email Guard integrates a Cloud Protection Layer with an on-premises security gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter acts as a preliminary barricade and blocks the vast majority of threats from reaching your security perimeter. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's onsite security gateway device adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway provides anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Exchange Server to track and safeguard internal email traffic that stays inside your security perimeter.
Utah IT Consulting Firms
Server Consultants South Carolina
If your company does not need emergency remote help but expects to need assistance with your information system soon, you can save time and expenses and guarantee that the right expertise will be ready when you want it by contacting a Progent sales specialist and signing up as a client. For more information, call 800-993-9400 or send email to information@progent.com.
UNIX with Windows Remote Support
Consultants Solaris with Windows
If your company runs a UNIX, Linux, or Solaris environment or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can help your whole organization in a broad array of security topics including security management procedures, security architecture and models, access management products and methodology, software development security, business processes security, hardware security, telecommunications, network and web security, and workplace recovery planning. CISA and CISM stipulate the basic skills and worldwide standards of knowledge that information security professionals are expected to master. These accreditations provide IT management the assurance that those who have earned their CISA or CISM qualification have the background and theory to offer world-class security management and engineering help.
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