Computer Help for Medium-size Businesses

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

• Avoid Turning IT Management Into Crisis Management
  Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

  These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

• Let Senior Management Focus on Business, Not Network Hassles
  Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

  Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

• Migrate Quickly to the Best Network Technology
  Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

  Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

The scope and size of Progent's consulting team bring a special set of advantages to businesses wishing to increase the business value of their information system within an affordable budget. These benefits include:

• Best Practices
  Progent's staff of Microsoft and Cisco Premier Certified consultants average longer than ten years of real-world professional background, in the trenches of network service, executing a broad variety of technical projects for an extensive array of customers. Each Progent consultant shares a proven collection of leading practices which are combined into company-wide best practices standards that Progent teaches its consulting staff. This means that you get not just expert technical capability, but also a consultant with proven methods for using technical knowledge to resolve actual IT problems quickly. Find out more about Progent's best practices for network consulting.

• Value Pricing
  Progent's pricing policy is to charge for online support and in-person help by the minute. Consequently, you are charged just for received support. Progent does not impose a more expensive rate for urgent service, and Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. Also, Progent imposes no service activation charge and asks no monthly commitment for services provided during normal working hours. Many service firms impose large minimum payments or bill in increments of a quarter hour or longer. Progent's one-minute billing granularity avoids huge invoices for quick solutions so you will not be tempted to permit simple problems to fester until they become major ones. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of IT Services
  Progent has developed a comprehensive support reporting system that stores and formats complete documentation for all billed services. Unlike some independent consultants or local service firms who offer minimal documentation or specifics of tasks done, every service delivered by Progent is tracked by full documentation. Every Progent staff member has access to the service documentation sent by every consultant to each client. The practice of detailing and organizing service records results in more effective support and eliminates a variety of typical misfortunes such as when a service client is virtually held hostage to a consultant who refuses to let go of vital service information. Find out more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to clients. By teaching clients to deal with problems that are within their comfort zone, Progent can focus on providing hard-to-find services where Progent faces few competitors. Small companies who utilize familiar independent service providers or who maintain internal IT personnel benefit when Progent passes on information about critical technology and proven methodologies to make their IT environments more robust, secure, and productive. Find out more about Progent's knowledge transfer services.

Progent's Managed IT Services for Small and Mid-size Organizations
The managed services model for network support is one of the most rapidly growing segments of the technology services industry because it provides a cost effective way for businesses to get world-class network support without being required to create and maintain an IT services staff that is great at at everything. Progent's managed services include Help Center outsourcing, ransomware defense, and software and firmware update management. Progent's growing suite of managed IT services are designed to provide companies with thinly-stretched IT service teams affordable help from cutting-edge IT management technology and expertise.

ProSight managed services offered by Progent include:

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server, and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management techniques to keep your network operating at peak levels by checking the health of vital computers that drive your information system. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent engineering consultant so that all looming issues can be addressed before they have a chance to disrupt your network. Learn more details about ProSight LAN Watch network, server, and endpoint remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven solution for managing your network, server, and desktop devices by offering tools for performing common time-consuming tasks. These include health checking, patch management, automated remediation, endpoint deployment, backup and restore, A/V protection, secure remote access, built-in and custom scripts, asset inventory, endpoint profile reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alarm to your designated IT personnel and your Progent technical consultant so that emerging issues can be taken care of before they impact your network. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for small and mid-sized organizations to map out, monitor, optimize and troubleshoot their networking hardware such as routers and switches, firewalls, and load balancers plus servers, client computers and other networked devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and displays the configuration of almost all devices connected to your network, tracks performance, and sends alerts when potential issues are detected. By automating tedious network management activities, ProSight WAN Watch can knock hours off common tasks like network mapping, reconfiguring your network, finding devices that need important software patches, or resolving performance issues. Learn more details about ProSight WAN Watch network infrastructure management services.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing suite of real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as spotty support follow-up or endpoints with out-of-date AVs. By exposing ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery
  Progent has partnered with advanced backup product companies to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and enable transparent backup and rapid recovery of important files, applications, images, and VMs. ProSight DPS helps your business protect against data loss caused by equipment failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious insiders, or software glitches. Managed services in the ProSight DPS selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security vendors to deliver centralized management and comprehensive protection for all your email traffic. The hybrid architecture of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to offer advanced defense against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a further layer of inspection for incoming email. For outgoing email, the onsite gateway provides AV and anti-spam protection, DLP, and email encryption. The on-premises security gateway can also assist Microsoft Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight MFA with Duo: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication managed services incorporate Cisco's Duo cloud technology to protect against stolen passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a secured online account and give your password you are asked to verify who you are on a device that only you have and that is accessed using a separate network channel. A broad range of out-of-band devices can be utilized as this added means of ID validation including an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about ProSight Duo identity validation services, see Duo MFA two-factor authentication services.

• ProSight Co-Managed Help Desk: Outsourced and Shared IT Support Center Services
  Progent's Co-managed Help Desk Service offers a smooth extension of your in-house IT support staff. Client access to the Help Desk, delivery of technical assistance, issue escalation, ticket creation and updates, efficiency measurement, and management of the support database are consistent regardless of whether issues are resolved by your in-house IT support staff, by Progent's team, or both. Your business has complete flexibility to extend or reduce your part of support activity as needed. Progent provides initial deployment and onboarding of the professional services automation software plus documentation, validation and education. For details about ProSight Co-Managed Call Desk, visit ProSight Shared Help Desk.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that incorporates SentinelOne's next generation behavior-based threat analysis technology to guard endpoint devices as well as physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape traditional signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to address the entire malware attack lifecycle including protection, identification, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner and reseller. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware recovery.

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a versatile and cost-effective alternative for evaluating, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT environment, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive maximum business value from your network. Read more about Progent's software/firmware update management services.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection services offer economical in-depth security for physical servers and VMs, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, penetration alarms, device control, and web filtering via cutting-edge tools incorporated within one agent accessible from a unified control. Progent's data protection and virtualization consultants can assist you to plan and configure a ProSight ESP environment that meets your company's specific requirements and that helps you prove compliance with legal and industry data protection standards. Progent will help you define and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alarms that call for urgent attention. Progent's consultants can also help you to install and verify a backup and disaster recovery solution like ProSight Data Protection Services so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual host set up and managed by Progent's network support professionals. Under the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting solution without a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your network infrastructure, procedures, applications, and services. You can quickly find passwords or serial numbers and be alerted about impending expirations of SSL certificates or warranties. By cleaning up and managing your IT documentation, you can save up to half of time thrown away trying to find vital information about your IT network. ProSight IT Asset Management features a centralized location for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for collecting and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the knowledge you require the instant you need it. Learn more about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is designed to help assess your company's preparedness either to stop or recover rapidly after an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Hermes. Progent will work with you personally to gather information concerning your existing antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient security and backup/recovery environment that aligns with your business requirements. For additional information, visit The ProSight Ransomware Preparedness Report.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.

Microsoft Teams Planning, Deployment and Troubleshooting
Microsoft Teams and Teams Premium run on top of Microsoft 365 and integrate with third-party cloud services to deliver real-time collaboration and communication. Intended as a replacement for Skype for Business Online, Microsoft Teams supports chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full feature set. Progent's Teams consultants can provide remote and onsite expertise to help organizations of any size to assess the business benefits of Teams and Teams Premium, plan and implement an efficient migration to Teams from Skype for Business, and tune or troubleshoot your Teams deployment. For details, see Progent's Microsoft Teams and Teams Premium planning and integration experts.

Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.

Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.

Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.

Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.

Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.

Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.

White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.

Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.

Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

For additional information on Progent's IT support offerings, check out Progent's Datasheets for IT Outsourcing and Server Monitoring Offerings, accessible in PDF files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.