Computer Outsourcing for Mid-size Businesses

Progent's co-sourcing services allow your business to find the right balance between in-house and outside support by leveraging the capability of your in-house IT staff with the in-depth expertise of Progent's engineers. By delivering effective support when you need it, providing specialists for critical applications, minimizing travel costs through remote support, offering unique services such as customized, automated server monitoring, and charging only for the services you use, Progent gives you an affordable way to maximize the business value of your network.

Why Progent Makes Sense for Mid-size Businesses
Progent's staff of certified IT professionals have extensive experience with enterprise networks, allowing mid-size businesses to achieve world-class IT support without having to maintain large internal IT organizations or absorb the high cost of outsourcing network support to large national service organizations.

Working with Progent allows your mid-size business to:

• Avoid Turning IT Management Into Crisis Management
  Companies with 100 to 250 network clients often have sophisticated, enterprise-class IT infrastructures, but rarely have internal IT staffs with the depth and breadth of technical expertise to provide all the IT support that complex networks require. Internal resources are often overworked and budgetary realities do not permit hiring additional full-time IT staff.

  These environments can be subject to higher than average employee turnover, which often leads to situations where replacement support staff must focus on keeping the network running rather than enhancing it. Lacking in knowledge of the history, design, implementation, and architecture of the network, and with little time available between crises, new support staff are unlikely to be able to plan and implement effective network upgrades or migrate the system to keep up with changing business requirements.

• Let Senior Management Focus on Business, Not Network Hassles
  Many mid-size businesses are aggressively moving to outsourced support models for information technology because building up large internal IT staffs seldom pays off with strategic business advantages. Attempting to handle all IT service issues in-house can bog down senior management with the details of IT problems, yielding poor returns for time invested by such top talent.

  Companies need reliable, feature-rich, secure, and fault-tolerant IT environments to support their mission critical applications, but they recognize that it makes little business sense to own and build such systems themselves or to manage large internal staffs of IT personnel. Smart outsourcing or co-sourcing allows companies to concentrate their internal resources on areas that will bring them the greatest strategic and competitive advantages in the markets they serve.

• Migrate Quickly to the Best Network Technology
  Periodic economic downswings have caused many IT environments to become woefully out of date as a result of IT budgets being slashed during a crisis but not adequately restored during a recovery. The starvation diets forced upon many business networks has created a burden of outdated information systems. This problem becomes apparent when the demand for new applications and customer-centric IT solutions can't be easily supported on legacy systems. Out-of-date technologies also make it difficult to benefit from modern computing paradigms such as hydrid models that combine public clouds with local datacenters.

  Increasingly, companies are being challenged by upstart competitors who are not saddled with legacy environments and can quickly introduce state-of-the-art, customer-friendly applications such as web-based eCommerce, vender extranets, customer portals, BYOD, and unified communications. Often such major initiatives can't be carried out solely with existing resources. Adding to full-time head count seldom makes long-term economic sense for project-specific work, and companies typically don't have the time to bring resources up to speed for business-critical projects. In these circumstances, it can be very cost effective to engage outsourced resources that can solve problems immediately and transfer knowledge efficiently.

The scope and depth of Progent's consulting staff bring a special array of advantages to businesses trying to increase the productivity of their IT network within a reasonable budget. These advantages include:

• Best Practices
  Progent's team of Microsoft and Cisco Premier Certified consultants average more than ten years of real-world industry experience, at the front lines of IT support, performing a wide variety of IT projects for a large array of businesses. Each Progent consultant shares a refined collection of best practices which are incorporated into company-wide best practices standards that Progent teaches its consulting team. This means that you get not just expert IT skills, but also a support engineer with proven methods for applying technical knowledge to solve real-world network problems quickly. Find out more about Progent's best practices for network consulting.

• Value Pricing
  Progent's pricing policy is to charge for online support and in-person help per minute. As a result, you are charged only for received support. Progent does not demand a higher rate for emergency service, and Progent does not charge for travel time except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and requires no monthly commitment for services delivered during normal business hours. Many support organizations impose large minimum fees or bill in increments of a quarter hour or more. Progent's one-minute billing granularity avoids giant bills for quick solutions so you won't be tempted to allow minor problems to stay unaddressed until they grow into big problems. Find out more about Progent's value pricing for IT outsourcing.

• Full Documentation of IT Services
  Progent has created a comprehensive service reporting system that records and organizes complete documentation for all delivered services. Unlike some independent consultants or local support organizations who offer minimal documentation or details of services performed, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The practice of documenting and organizing service activity allows more efficient support and eliminates a slew of common problems such as when a support client is virtually held hostage to a consultant who refuses to let go of the keys to the kingdom. Find out more about Progent's documentation of IT outsourcing services.

• Knowledge Transfer
  Progent is committed to information transfer from Progent's consultants to clients. By educating clients to deal with technical issues that are within their scope, Progent is able to concentrate on delivering hard-to-find services where Progent has little competition. Small companies who work with trusted independent consultants or who maintain internal support staffs benefit when Progent passes on information about new technology and tested methodologies to make their networks more robust, secure, and efficient. Find out more about Progent's knowledge transfer services.

Managed IT Services for Small and Medium Size Organizations
The managed services model for IT support has become among the fastest growing areas of the IT services industry because it provides an affordable and effective way for businesses to get enterprise-class network management help without being required to build and maintain an IT services staff that is great at at everything. Progent's managed services include Help Center outsourcing, ransomware protection, and patch management. Progent's growing selection of managed IT services are built to provide organizations with over-stretched IT service teams economical access to advanced network management technology and skilled personnel.

Managed IT services available from Progent include:

Outsourced/Co-managed Help Center: Support Desk Managed Services
Progent's Call Desk services permit your IT group to offload Support Desk services to Progent or divide activity for support services transparently between your internal network support staff and Progent's extensive roster of IT service engineers and subject matter experts. Progent's Co-managed Help Desk Service offers a transparent extension of your internal support resources. User interaction with the Help Desk, provision of support, escalation, trouble ticket generation and updates, performance measurement, and management of the support database are consistent regardless of whether incidents are resolved by your in-house network support group, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Help Center services.

Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that incorporates SentinelOne's behavior-based threat analysis technology to guard endpoints and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. Progent ASM services safeguard local and cloud resources and provides a unified platform to automate the entire malware attack progression including protection, detection, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's Progent's ransomware defense and cleanup services.

Patch Management: Patch Management Services
Progent's managed services for patch management offer businesses of all sizes a flexible and affordable alternative for evaluating, validating, scheduling, implementing, and tracking updates to your dynamic information system. In addition to optimizing the protection and reliability of your IT network, Progent's patch management services allow your in-house IT team to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management services.

Progent Backup/Restore Management Services: On-premises, Cloud, and Hybrid Network Backup and Restore Services
Progent has worked with leading backup product vendors to produce ProSight Data Protection Services, a portfolio of subscription-based management offerings that deliver backup-as-a-service. All ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid recovery of critical files, applications, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss caused by hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, malicious employees, or application bugs. Managed services available in the ProSight DPS selection include ProSight Hornetsecurity Altaro VM Backup with immutable cloud storage, ProSight 365 Total Backup, ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these fully managed backup services are most appropriate for your network.

ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
Progent's Duo authentication managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo supports single-tap identity verification with Apple iOS, Android, and other personal devices. With 2FA, when you sign into a secured online account and give your password you are requested to confirm your identity via a device that only you possess and that uses a separate network channel. A broad range of out-of-band devices can be utilized for this added means of authentication such as an iPhone or Android or watch, a hardware token, a landline telephone, etc. You may designate multiple validation devices. To find out more about Duo two-factor identity authentication services, refer to Cisco Duo MFA two-factor authentication services for access security.

ProSight Subscription Services for Mid-size Businesses
Progent offers a selection of budget-friendly, fixed-price services intended to allow small and medium-size businesses to benefit from the same cutting-edge technology used by many of the world's leading corporations. Progent's ProSight series of network monitoring and management services covers all critical aspects of information technology such as email protection, threat defense based on machine leaning, cloud-based backup and disaster recovery, network infrastructure management, virtual server cloud hosting, and IT resources documentation management. ProSight managed services offered by Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's cutting edge behavior-based threat analysis tools to defend endpoints and servers and VMs against new malware attacks such as ransomware and file-less exploits, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud resources and provides a single platform to address the complete threat progression including blocking, identification, mitigation, cleanup, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner and reseller. Find out more about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of in-depth management reporting plug-ins designed to work with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize key issues like spotty support follow-through or endpoints with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management hassle, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
  ProSight Enhanced Security Protection (ESP) services deliver affordable in-depth protection for physical and virtual servers, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers firewall protection, penetration alarms, device control, and web filtering via leading-edge technologies incorporated within a single agent accessible from a single control. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP environment that meets your organization's specific requirements and that helps you achieve and demonstrate compliance with government and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alarms that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services so you can get back in business quickly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint protection and Exchange filtering.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading data security companies to provide centralized management and comprehensive protection for your email traffic. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway device to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-based threats. The cloud filter serves as a preliminary barricade and blocks the vast majority of unwanted email from making it to your network firewall. This reduces your exposure to inbound attacks and saves system bandwidth and storage space. Email Guard's on-premises security gateway device adds a deeper layer of inspection for inbound email. For outbound email, the onsite security gateway offers AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email that originates and ends within your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight WAN Watch: Network Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, track, enhance and debug their networking appliances such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating state-of-the-art RMM technology, WAN Watch makes sure that network diagrams are always current, copies and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when potential issues are detected. By automating complex management activities, ProSight WAN Watch can cut hours off ordinary tasks such as network mapping, expanding your network, finding devices that need critical software patches, or identifying the cause of performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses advanced remote monitoring and management technology to help keep your IT system running at peak levels by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted immediately to your specified IT staff and your Progent engineering consultant so all potential issues can be resolved before they can impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the apps. Because the environment is virtualized, it can be ported immediately to a different hosting environment without a time-consuming and technically risky reinstallation process. With ProSight Virtual Hosting, you are not locked into one hosting provider. Find out more details about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Infrastructure Documentation and Password Management Services
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, find and protect data related to your IT infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSL certificates ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate up to half of time wasted searching for critical information about your network. ProSight IT Asset Management includes a centralized location for holding and sharing all documents required for managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for collecting and relating IT data. Whether you're planning enhancements, performing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you need the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service based on a phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to assess your organization's preparedness to block or recover rapidly following an assault by a ransomware variant like Ryuk, WannaCry, MongoLock, or Locky. Progent will work with you personally to collect information about your existing cybersecurity posture and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective security and backup environment that meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.

Shared Help Desk Services
Progent's Co-managed Help Desk service is designed for organizations with 50 to 500 end users and allows your IT team to divide Service Desk support transparently between your in-house IT service team and Progent's extensive pool of certified IT support technicians, engineers, and subject matter experts. Progent's Shared Service Desk is a joint IT service solution built around the leading shared PSA platform for administering IT service requests, issuing trouble tickets, designating ownership, monitoring progress, and generating management reports.

Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is intended to help you carry out the critical first steps in responding to a ransomware attack by stopping the bleeding. Progent's online ransomware expert can help you identify and isolate infected devices and protect clean resources from being compromised. If your system has been breached by any version of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For details, visit Progent's Ransomware 24x7 Hot Line.

Ransomware Protection, Cleanup and Operational Continuity Services
Progent offers the expertise of a veteran team of ransomware removal and business recovery consultants with the knowledge and background to defend your network against ransomware assaults and rebuild your system after a crypto-ransomware breach. Progent's group of certified cybersecurity professionals possess the wide range of skills needed to restore the functionality of a compromised network efficiently while delivering additional services such as settlement negotiations and forensics. To find out about Progent's ransomware protection and recovery services, see Progent's ransomware removal and business restoration services.

Microsoft Teams Planning, Deployment and Troubleshooting
Microsoft Teams and Teams Premium run on top of Microsoft 365 and integrate with third-party cloud services to deliver real-time collaboration and communication. Intended as a replacement for Skype for Business Online, Microsoft Teams supports chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing. Teams is closely integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra (formerly branded Azure Active Directory) for delivering its full feature set. Progent's Teams consultants can provide remote and onsite expertise to help organizations of any size to assess the business benefits of Teams and Teams Premium, plan and implement an efficient migration to Teams from Skype for Business, and tune or troubleshoot your Teams deployment. For details, see Progent's Microsoft Teams and Teams Premium planning and integration experts.

Backup Solutions to Support Recovery from Ransom Attacks
Over 80% of ransomware attacks target small or mid-size businesses, and most of the victims of an attack end up paying a ransom. Traditional tools for recovery involve simple backups to protect critical business data. Unfortunately, this bare-bones protection can fail if an attack deeply infiltrates a system before management is aware their network has been compromised. By this time, backup storage may already have been encrypted. To make matters worse, backups are often untested for complete system restoration and may not be usable for full recovery. Progent offers a comprehensive set of modern backup services and technologies that help ensure recoverability from ransomware attacks. For more information, visit Progent's Backup/Recovery solutions based on Altaro VM Backup with immutable cloud storage.

Work-from-Home Solutions
Progent can help your business with any aspect of creating a high-functioning work-at-home environment including infrastructure, VoIP PBX expertise, voice/video conferencing, collaboration platforms, cloud integration, Help Desk services, security and compliance, data protection, and unified management. To find out about Progent's teleworker support services, refer to Progent's work-from-home integration services.

Integrating and Managing Multiple Cloud Services
Progent can help your IT team plan and manage environments based on cloud-only architecture or on hybrid network models that combine on-premises resources along with one or more public cloud services. To help you integrate multiple public cloud services with on-prem datacenters, Progent offers a variety of integration and management services for clouds such as Microsoft Azure, Amazon Web Services (AWS), Amazon Web Marketing Service (WMS), and Google Cloud Platform (GCP). For details, visit Progent's management services for networks using multiple public clouds.

Microsoft 365 Cloud Migration Planning Expertise
Progent can provide the support of a Cloud Solutions Architect with the expertise to help you to plan a smooth migration to Microsoft 365 tailored to your environment. Before presenting this migration plan, Progent's cloud expert will carry out a set of information gathering exercises that include running utilities like IdFix, the Exchange Best Practices Analyzer (ExBPA), and specialized scripts for reviewing your AD, messaging, and Mobile Device Management (MDM) environment. Key information that cannot be discovered with these methods will be determined via discussions with your IT staff. For more information about Progent's Microsoft 365 cloud migration expertise.

Windows 11 Migration Planning and Implementation Consulting
Progent's Microsoft-certified experts can help your organization with any facet of Windows 11 migration planning and implementation. Progent can help you verify the ability of Windows 11 to run your critical applications, configure hybrid cloud environments, set up mobile and work-from-home connectivity, harden your system against cyber attacks, deploy a unified endpoint management solution, design reliable high-speed Wi-Fi networks, develop and test a disaster recovery preparedness and business continuity plan, provide training for your IT staff and your end users, assist you with Help Desk services, and deliver ongoing as-needed technical assistance. To learn more out about Progent's Windows 11 migration services, see Progent's Windows 11 migration design and deployment consulting.

Wi-Fi LAN Predictive Modeling and On-premises Wireless Site Surveys
Progent's Wi-Fi site survey services can help your company to plan, install, optimize, and debug a Wi-Fi network of any size and for any environment, providing your business a wireless LAN that offers the signal quality, speed, density, coverage, security, and robustness your business needs. Wi-Fi site survey services from Progent include online predictive modeling for designing a Wi-Fi solution, and in-person survey services for verifying, tuning, and troubleshooting your current Wi-Fi network. Find out more about Progent's Wi-Fi predictive modeling and on-site survey services.

White Label Consulting Expertise for IT Service Providers
Progent's deep bench of network infrastructure consultants, PC integration and debugging technicians, IT managers, application development and support experts, and data security professionals can operate as transparent extensions of mid-size or vertically specialized IT service firms. This can help IT service providers expand their customer base and services portfolio while protecting their company's brand. Find out about Progent's white-label services for IT support organizations.

Rapid and Affordable .NET Application Development
Progent's application development experts can help you leverage the extensive Microsoft .NET ecosystem by creating applications rapidly and at low cost. Applications developed by Progent are simple to maintain and expand and can be designed as stand-alone solutions or as enhancements to your existing apps. Learn about Progent's fast and affordable .NET application development services.

Security Services
Progent offers a wide range of network security services to help businesses to identify and eliminate security vulnerabilities, defend against attacks, and recover from successful penetrations. Progent can provide remote and on-premises security consulting and also has developed economical fixed-cost security evaluation packages to complement Progent's regular by-the-minute billing. Progent's security assessment packages provide businesses with an economical way to comply with security standards mandated by state regulators or by customers.

Consulting Services for Horizon3.ai's NodeZero Penetration Testing Platform
NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that supports continuous, concurrent, automated testing of your network to help you find, prioritize, fix, and verify cybersecurity vulnerabilities before threat actors can exploit them. Progent can help you use NodeZero to perform comprehensive penetration tests of your network perimeter and your internal IT infrastructure in order to determine your complete security profile. Progent can also help you harden your current network security and can work with you to design and deploy a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, multi-cloud, and perimeter IT assets. To learn about Progent's threat assessment services based on NodeZero pen testing, visit Consulting Services for NodeZero Penetration Testing.

Stealth Penetration Testing Services
Stealth penetration testing, known as PEN testing, is a critical method for determining how vulnerable your network to modern cyber threats by testing how well corporate security procedures and technologies defend against authorized but unannounced (stealth) intrusion attempts launched by veteran security specialists using advanced hacking techniques. For more information, see Stealth Penetration Testing Services.

Hosting Services
Progent's application hosting services offer a secure, affordable, and hassle-free alternative for managing mission-critical applications by combining the dependability of a world-class data center with the expertise of Progent's Microsoft-certified support team. Progent's ProSight Virtual Hosting Service gives midsize businesses a cost-effective option for hosting a variety of software platforms and key applications in a secure, fault-tolerant data center on a high-performance virtual host configured and maintained by Progent's network support experts.

Hybrid Cloud Integration Services
Progent can provide advanced online consulting to help businesses integrate their networks with public clouds such as Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can assist organizations of all sizes to design and administer cost-effective environments that support Windows and Linux operating systems and apps in both cloud-based systems and in hybrid network models that utilize on-premises resources along with public clouds. To help you efficiently incorporate public cloud computing services into your IT ecosystem, Progent offers a variety of cloud integration services such as Microsoft 365 integration with on-premises Exchange, Microsoft Azure planning and integration, Amazon AWS migration and support, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud integration consulting. Progent has more than 20 years of experience providing high-level online consulting services and can help you successfully carry out cloud migration projects and quickly solve technical problems.

Onsite Support at the QTS Sacramento Colocation Center
The QTS (formerly Herakles) Internet Data Center is situated in the seismically-stable Natomas neighborhood of Sacramento. For businesses currently utilizing the QTS Sacramento data center as a colocation facility or planning on migrating their primary or disaster recovery system to the QTS data center, Progent can provide a range of affordable services that include data center migration, equipment deployment and upgrades, network optimization, comprehensive project management, virtual server expertise, remote network monitoring, streamlined network administration, software development, disaster recovery planning, data security evaluation, and the use of Progent's Test Lab. Find out more about Progent's QTS data center consulting services.

Private Cloud Hosting at the Flexential Tampa Colocation Center
Progent utilizes the Flexential Tampa colocation center primarily to provide private cloud hosting. Progent maintains a group of network experts based in the vicinity of Tampa, and Progent can also provide remote expertise from Progent's nationwide roster of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, ISSIP-CISSP-certified security specialists, Hyper-V and VMware virtualization professionals, and senior DRBC preparedness experts. Progent can also assist your business to design and execute a move to the Flexential data center with services like planning solution configuration, specifying hardware, system configuration and validation, troubleshooting, streamling remote network management, and educating your IT support team. To learn more, see Progent's cloud hosting service at Flexential Colocation Center in Tampa FL.

The Progent Test Lab
The Progent Test and Design Lab is a room at the QTS Internet Data Center with a variety of dedicated computers and network support equipment that can be utilized remotely or on premises to accommodate piloting, evaluations, capacity modeling, troubleshooting, business continuity simulation, education, and additional purposes to help Progent's clients successfully carry out major IT initiatives. Learn more about Progent's Test Lab at the QTS Data Center.

Virtualization Expertise
Progent can provide expert consulting to help midsize businesses efficiently deploy advanced virtual server platforms in order to save money, improve reliability, and streamline disaster recovery. Progent offers VMware vSphere integration, VMware Site Recovery Manager consulting, VMware NSX virtual network design and deployment, Windows Server 2016 Hyper-V consulting, Windows Server 2012 R2 Hyper-V planning and deployment, and Citrix XenServer expertise. For delivering virtual Windows desktops and applications, Progent's Citrix-certified engineers can provide Citrix XenDesktop support and Citrix XenApp consulting. Progent's engineers can help midsize businesses design networks that get the full benefit of virtualization, implement virtual servers and desktops to enhance network performance, dependability, and manageability while cutting expenses, create and validate business continuity procedures that reduce downtime in the event of a catastrophic network failure, and provide continuing consulting and support for virtualized environments.

Microsoft System Center Operations Manager-based Network Support Packages
Progent has developed special Network Support Packages based on the automated problem detection and analysis capabilities of Microsoft System Center Operations Manager, a powerful network management platform that monitors the reliability, throughput, and security of your network servers and alerts you to problems before they can impact your productivity. Progent's Network Support Packages also include network evaluation, security assessment, Help Desk support, and the design of secure data links between your system and Progent's support engineers. Find out more about Progent's special Network Support Packages for cost-effective IT support outsourcing.

To find concise information on our network support offerings, check out our Datasheets for IS Support and Server Monitoring Offerings, available in PDF files for easy printing.

For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.

To contact Progent about Network Support Packages for mid-size businesses, call 1-800-993-9400 or visit Contact Progent.