For small business computer networks located in the state of Illinois, Progent's Microsoft qualified technicians can provide remote phone assistance and remote troubleshooting to solve your network troubles quickly and cost effectively. Progent has acquired enterprise-level skills, software tools, and support databases to identify and fix network problems without the expense and time delays normally associated with onsite service dispatches. If your Illinois small business is located outside of the larger urban areas such as Chicago, Aurora, Rockford, or Naperville, your nearby network support options may be limited in expertise, or not available during urgent situations. This results in a network environment that is unstable or causing efficiency loss due to technical issues persisting for too long. Progent's staff of expert network professionals average more than twelve years of real-world IT industry experience, in the trenches of network systems support, performing a broad variety of technical tasks for a broad range of clients. This means you obtain not just the technical competency needed for the task, but an expert with proven methods for applying that expertise to deliver excellent network solutions.

ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth management reporting plug-ins created to integrate with the industry's top ticketing and network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. For details, visit ProSight Reporting for ticketing and network monitoring applications.

NetWare vSphere and vCloud Integration and Troubleshooting
Progent offers the assistance of a certified VMware VCDX expert to help your organization plan, configure, administer and troubleshoot VMware vSphere-based virtualization ecosystem for on-premises networks, cloud environments, or hybrid systems. Progent's VMware vSphere consultants can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager (SRM) and VMware's NSX virtual network system for disaster recovery. Progent has in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud used for administering private and public cloud and hybrid cloud environments that provide high uptime, data security, and disaster recovery.

Apple iPhone and iPad Integration
Progent's iPhone and iPad integration consultants can provide cost-effective remote consulting to assist you to design, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration solution and is available for short-term jobs to help you get past specific technical bottlenecks or major engagements to help you complete large-scale initiatives on schedule and within budget. Progent has experience in on-premises, cloud-based, or hybrid networks and can help you create or support a highly available, secure and scalable infrastructure that is best suited to your computing model. Progent can also provide remote or onsite training to help manage and use your iPhones and iPads in a safe, team-oriented environment that maximizes the strategic value of your IT system.

ProSight LAN Watch Server and Desktop Monitoring Service
ProSight LAN Watch is Progent’s server and desktop remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your network operating efficiently by checking the state of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT personnel and your assigned Progent consultant so all looming problems can be addressed before they have a chance to disrupt productivity. Learn about the entire ProSight line of low-cost managed services for small and mid-size organizations.

Best Practices Followed by Expert Engineers
Many organizations situated far from areas with plentiful network consultants utilize poorly trained or inexperienced local resources for vital computer network support. This can result in a network that is undependable or unproductive. Progent’s team of Microsoft and Cisco premier consultants average over a decade of real-world industry background, in the trenches of network support, performing an extensive array of information system tasks for a broad selection of clients. This means that with Progent you receive not just high-level technical knowledge, but an engineer who follows computer industry leading practices in applying those skills to solve real-world information network problems successfully and in a repeatable way.

Private Cloud Integration and Hosting Services
Progent utilizes the Flexential Tampa data center primarily to deliver private cloud hosting. Progent maintains a team of IT experts based in the vicinity of Tampa, and Progent also offers online expertise from Progent's nationwide team of Microsoft-certified consultants, Cisco-certified CCIE network infrastructure engineers, CISM and CISSP-certified security experts, Hyper-V and VMware specialists, and senior DRBC planning experts. Progent can also help your business to plan and execute a move to the Flexential data center by providing services such as planning solution architecture, recommending hardware components, system configuration and testing, debugging, streamlining remote management, and educating your IT support team. For details, visit Progent's private cloud virtual server hosting service at Flexential Data Center in Tampa Florida.

Microsoft 365 Integration with On-premises Exchange
Microsoft has made a strong effort to enable transparent hybrid networks that integrate Office 365 Exchange Online and local Exchange. This permits you to have specific mailboxes located at your on-premises datacenter and other mailboxes hosted by Office 365. Progent's Microsoft-certified consultants can help you with any phase of planning, integrating and debugging your hybrid Office 365 network. Progent's Exchange consultants can deliver occasional expertise to help you resolve stubborn technical issues and also offer comprehensive project management outsourcing or co-sourcing to make sure your hybrid Office 365/Exchange solution is successfully completed on schedule and within budget. For details about Progent's consulting expertise for hybrid Office 365 and on-premises Exchange systems, visit Office 365 integration solutions with on-premises Exchange.

Planning and Migration Help for Microsoft Windows 10
Progent's Windows 10 planning experts can assist businesses of all sizes to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Remote and onsite evaluation and upgrade support for Microsoft Windows 10 available from Progent include ROI estimates, project supervision, compatibility testing, test lab systems, Hyper-V virtualization strategies, Cloud solutions, mobile management, telecommuter access, data and identity security, streamlined provisioning and management, infrastructure optimization, Wi-Fi support, business continuity planning, group and personal training for IT support personnel and end users, and ongoing Call Center support services.

Progent's Integration Services for Amazon Marketplace Web Service
Amazon Marketplace Web Service is an integrated collection of APIs that enables Amazon sellers to improve the efficiency of their business processes by automating key sales activities such as listings, orders, shipments, inbound and outbound fulfillment, and reports. By leveraging Amazon's extensive online ecosystem and automating their sales, vendors can expand their market, reduce their operating costs, accelerate response time to customers, and add to their profits. Progent's Amazon Marketplace Web Service (Amazon MWS) consultants can work with your development team and provide programming, workflow integration, project management support, and mentoring to help you cut development time and costs and get to market quickly.

Get in Touch with a Progent Computer Support Expert
To learn how to contact a Progent network support expert for online or on-premises assistance, phone 1-800-993-9400 or visit Remote Network Help.



An index of content::

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    Progent recommends five critical network security practices for companies on a tight budget.

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    Progent applies no minimum fee and asks no monthly commitment for support services provided during normal working hours. Progent's small granularity does away with large bills for fast fixes so you will not be forced to allow simple problems to fester.

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    Progent's certified Windows 2003 Server engineers can provide network support and IT consulting for the entire family of Microsoft .NET Enterprise Servers, Microsoft Windows 2003 Server, and Microsoft Windows Server 2000. Progent's Microsoft Windows Server 2003 upgrade, integration, update, and support offerings include system planning, deployment, project management, on-site and remote technical support and troubleshooting, Help Desk services, CISM-certified security services, comprehensive outsourcing, and cost-effective co-sourcing.

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    For small businesses considering Progent's IT outsourcing, design expertise, or technical support offerings, phone 800-993-9400 or send email to information@progent.com.

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    Progent can help you to prepare for, implement, and operate System Center 2012 R2 Configuration Manager (SCCM 2012). Progent can assist you to migrate efficiently to SCCM 2012 from a legacy device management platform or assist you to enhance your existing SCCM 2012 ecosystem to support your changing business requirements. Also, Progent can assist you to create a software foundation that extracts the most value from SCCM 2012 by providing advanced consulting support for associated Microsoft technologies including Active Directory Domain Services, Microsoft SQL Server and SQL Server Reporting Services, and Internet Information Services.

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    Progent's managed services for software and firmware patch management provide businesses of all sizes a versatile and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your virtual and physical; servers, peripherals {like printers, network appliances like switches and wireless access points, and Internet-of-Things devices like alarms and robotics.

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    Progent's Microsoft and Cisco-certified consulting experts can assist your organization to determine the value of Exchange 2010 for your business and can assist your IT staff to plan and implement a smooth upgrade to Microsoft Exchange 2010 from Exchange Server 2003 or Microsoft Exchange Server 2007 that will provide fast return on investment by improving your workers' efficiency, lowering the cost of equipment and service, streamlining management, and integrating your vital communications platforms.

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    Stealth intrusion testing is an important component of any overall IT system security plan. Progent's security professionals can perform extensive penetration checks without the knowledge of your organization's internal IT staff. Unannounced penetration testing uncovers whether existing security monitoring tools such as intrusion detection alerts and event log monitoring are correctly set up and consistently observed. Progent can implement continuous autonomous PEN testing to map your internal and external attack surface and to identify ways that vulnerabilities, improper configurations, compromised credentials, skipped patches, and dangerous IT product defaults can be combined by hackers into the multi-vector attacks typical of the latest variants of ransomware.

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    Progent's Linux consulting experts offer small and mid-size companies and developers support for administering and supporting Linux systems that run with Microsoft-powered networks. Progent can give your organization contact with Linux experts, consulting professionals certified by Microsoft and Cisco, and security specialists with CISA and CISSP credentials. This wide array of expertise provides you with an easy one-stop consulting firm to show you how to build and maintain a protected and reliable mixed-platform network and communications environment that supports Linux and Microsoft coexistence by integrating Windows with leading Linux platforms including RedHat, SUSE Linux, CentOS, Ubuntu Linux, PCLOS, fedora Linux, Gentoo, Mandriva Linux, Debian-GNU, and Slackware.

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    For smaller organizations, computer security and regulatory compliance is too complicated to stay ahead of but too risky to overlook. The largest largest institutions have been breached, and the top cloud services have on occasion been knocked out. It looks like there's nowhere to hide. Progent makes it economical for smaller companies to carry out critical IT security tasks successfully by offering the benefit of billable time to the closest minute without any minimum charge for online help. This means you have access to a seasoned information consultant to deliver precisely the knowledge you need whenever you need it. Progent's CISA, CISM, GIAC, CISSP and ISSAP premier consultants can assist you with any level of network security including security assessments, malware defense and recovery, spam and email content filtering, email data loss and data leak protection, compliance reporting, and designing a complete security strategy.

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    Progent's Cisco Jabber consultants offer remote or onsite expertise to help businesses of all sizes to plan, implement, maintain, upgrade or troubleshoot Cisco Jabber solutions and Cisco Unified Communications Manager infrastructure. Progent can provide in-depth expertise for the products, technologies and services that make up creating an end-to-end Cisco Jabber solution such as Cisco network appliances and management software, Microsoft 365 apps, Windows and Mac desktops, iOS and Google Android smartphones and tablets, SIP trunking, Wi-Fi networks, cyber security, cloud computing, telepresence systems, PBX products, business continuity, and the many other pieces of a modern collaboration solution.

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