Microsoft and Cisco Certified Experts
Network Consulting, Technical Support
and IT Outsourcing Services
For more than two decades, Progent's IT experts have been the premier source of affordable integration, cybersecurity, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, VMware, and other leading vendors. Progent stands out by offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S. Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across North America including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, San Francisco and Toronto.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware specialists can help you identify and isolate infected devices, protect clean resources from being compromised, and begin the recovery process. If your network has been breached by any version of ransomware, do not panic. Get fast access to a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Progent's cost-efficient IT support services for small and midsize business networks include
Windows Server 2022 integration expertise,
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud solutions,
Windows Server 2012 R2 deployment,
Windows Server Essentials cloud integration,
Windows Server 2008 R2 upgrades,
Exchange support,
Windows 11 migration consulting,
Windows 10 integration,
Windows 8.1 upgrade support,
Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent is the industry leader in offering fast and affordable online access to world-class
help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with
Cisco ASA 5500-X firewalls with Firepower integration,
Cisco router upgrades and troubleshooting,
Cisco Catalyst switch configuration,
Cisco Nexus switch deployment support,
Cisco Meraki switch integration,
Cisco VoIP phone integration,
SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks,
Cisco Unified Communications Manager/CallManager configuration and troubleshooting,
Cisco Meraki WiFi 6 and WiFi 6E AP consulting,
Aironet 802.11ac Wi-Fi access point configuration,
Cisco wireless VoIP Phone integration,
Cisco Duo Multi-Factor Authentication (MFA) expertise, and
Cisco DNS Center and Meraki cloud-based network management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware specialists can help you to identify and isolate infected devices, protect undamaged resources from being compromised, and begin the recovery process. If your network has been breached by any strain of ransomware, don't panic. Get immediate help from a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent can help you build secure and manageable email solutions by offering
Exchange Server 2019 migration consulting,
Microsoft Exchange 2016 planning and deployment expertise,
Exchange 2013 integration,
Exchange 2010 support,
Microsoft Exchange maintenance and migration,
spam/virus protection and email encryption,
mobile connectivity including
iPhone and iPad integration,
Android phone integration consulting, and Linux consulting.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed to replace Skype for Business Online, Microsoft Teams supports calling, chat, audio/video meetings with screen sharing, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra ID (formerly branded Azure Active Directory) for delivering its full feature set. Your company can run Teams exclusively or you can configure a hybrid architecture that combines Microsoft Teams with on-premises Skype for Business Server. Progent's Microsoft Teams configuration experts can help you integrate Teams and Teams Premium with Exchange Online, SharePoint Online, and Microsoft 365 applications as well as with your in-house PBX, your PSTN gateway, and conference room telephony equipment.
Progent's
hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include
Microsoft 365 integration with on-premises Exchange,
Microsoft Entra ID and Active Directory integration for password sync across hybrid on-premises and cloud infrastructure,
Amazon AWS hybrid cloud solutions,
Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment failure, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software defects. Managed backup services available in the ProSight DPS family include ProSight Hornetsecurity/Altaro VM Backup, ProSight Hornetsecurity/Altaro Microsoft 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you determine which of these fully managed solutions are best suited for your IT environment.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include
SQL Server 2019 migration consulting,
SQL Server 2017 integration expertise, or
SQL Server 2016 upgrade consulting
and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer
Microsoft Windows 2022 Hyper-V hybrid cloud solutions,
Windows Server 2019 Hyper-V expertise,
Windows Server 2016 Hyper-V support as well as
VMware vSphere and vCloud consulting,
VMware NSX virtual network design and deployment and
Citrix XenServer help. For Windows desktop and application virtualization, Progent offers
RemoteApp and Desktop Connection (RAD) support,
Citrix XenApp expertise, and
Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers
System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants,
CISM certified security management specialists,
CISA certified cybersecurity architecture consultants, and
GIAC certified information assurance professionals offer
security and compliance assessments, consulting services for Horizon3.ai's NodeZero penetration test platform, stealth penetration testing and remediation services, plus
ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator),
ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and
ProSight IT Asset Management with advanced password management. Progent's
ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced
ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's
wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include
smartphone integration,
WiFi 6 and WiFi 6E infrastructure design and deployment,
wireless site surveys,
Cisco wireless VoIP phone configuration, and
building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.
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Information Technology Consulting Support Desk Sharing
Supplemental Call Center Troubleshooting
Progent's Co-managed Help Desk service allows your business to share the load for Help Desk services transparently between your IT team and Progent's nationwide pool of seasoned desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is an advanced support solution built around ConnectWise Manage, the top shared professional services automation (PSA) platform for managing end-user service requests, ticketing, responsibility, status tracking, and reporting.
Top Quality ProSight ECHO Data Backup and Restore Services Services
Offsite BDR Services Remote Troubleshooting
ProSight ECHO Data Protection Services from Progent provide small and mid-sized organizations an affordable and fully managed service for cloud backup/disaster recovery (BDR). ProSight Data Protection Services automates and monitors your backup processes and enables rapid restoration of vital data, apps and virtual machines that have become lost or corrupted as a result of component breakdowns, software bugs, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced expertise to configure ProSight Data Protection Services to to comply with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to restore your critical information.
Barracuda Networks F18B Series Firewalls Technical Support Services
Cybersecurity Tech Services Barracuda Networks F600D Series Firewalls
Barracuda's value-priced CloudGen Firewall devices offer web filtering, remote connectivity, SSL VPN, secure SD-WAN, and modern Zero-Trust support along with centralized management encompassing your entire enterprise including on-premises, cloud, and hybrid deployment architectures. Public clouds supported include Microsoft Azure, AWS, and Google Cloud Platform (GCP). Progent can deliver the skill to serve as your one-stop resource for technical help, maintenance, training, and security expertise.
ProSight NinjaOne Windows Server Management Technical Support
NinjaOne Endpoint Monitoring and Reporting IT Consulting
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your IT system running efficiently by tracking the state of critical assets that drive your network environment. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your designated IT staff and your assigned Progent consultant so that any looming problems can be resolved before they can disrupt your business.
Catalyst Wi-Fi 6 and Wi-Fi 6E AP Configuration Consultant Services
24x7 Catalyst Wi-Fi 6/6E AP Configuration Consulting Services
Progent's Cisco-certified Wi-Fi integration consulting experts can help organizations to configure, administer, and debug Cisco Wi-Fi products such as Cisco's Aironet and Meraki Wave 2 Wi-Fi access points (APs) plus Cisco's Wireless Network Controllers.
24 Hour Specialists Microsoft Exchange Server Migration
Microsoft Exchange 2010 Upgrade Consultants
Progent offers comprehensive help for every phase of your Exchange Server 2010 upgrade including outsourced or co-sourced project management, site analysis, project planning, specification of new software licenses and equipment needed, recommended vendor sourcing, pilot verification at client location or at Progent's testing facility, managing temporary coexistence between Exchange 2010 and Exchange 2003 or 2007, implementation of the solution, decommissioning the previous system, and training for customer's support group and end users.
Juniper Junos J-Web Security Services
Juniper Junos J-Web Security Organizations
Progent's Juniper-certified network engineers can help you utilize Junos OS and the Junos platform of network management applications to configure, administer, and monitor Junos-powered devices; migrate to the Junos OS operating system from other Juniper software platforms such as ScreenOS; and upgrade your Juniper routers, switches, and gateways to the latest version of Junos OS.
SharePoint Troubleshooting
IT Consulting SharePoint Server
Progent's Microsoft-certified experts offer small and medium sized businesses computer consulting, maintenance, and troubleshooting services for Microsoft SPS 2003. Microsoft Office SharePoint Portal Server is an advanced portal platform for intelligently connecting people, teams and data. SharePoint Portal Server offers a central spot for your employees or customers to connect to, organize, share and interact with useful data, documents, and applications and to interact with one another. It enables faster and more intelligent decisions, more efficient access across teams and more economical business processes. The main goal of SharePoint Server is to gather together, in a relevant way, all of the diverse sources of information accessible inside and outside a business network. Windows SharePoint Services join employees, clients, teams and major tasks with the data they've developed in a way that makes data easy to locate, retrieve and apply.
Co-managed Call Center Support and Setup
Extended Service Desk Help and Support
Progent's Computer Help Desk Call Center Outsourcing Support Services for PC desktop technical support are designed especially for small businesses who need immediate access to a Help Desk Call Center with expert telephone support and full escalation options but who have to work within a modest information technology budget. Important features of Progent's Help Desk Outsourcing Support Services include: Help Desk Support, Optional Remote Access Provisioning, Initial System Assessment, Problem Escalation, Virtual Help Desk Call Center Support, By-the-Minute Billing, and Help Desk Call Center Applications Recommendation and Deployment.
Cybersecurity Firm CISM Certified Cybersecurity
CISM Testing
Progent can provide the support of CISM Premier security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of skill that IT security professionals are required to learn. It gives business management the confidence that consultants who have earned their CISM credential possess the background and knowledge to provide effective security management and support services.
Microsoft Exchange 2007 Technology Professional
Exchange 2007 Computer Consultants
Progent's expert support team can help you define and deploy an efficient in-place Exchange Server 2007 migration strategy that avoids network disruption, reduces long-term service demands, and makes your Exchange 2007 Server easy to manage. For complex multiple server or multi-location upgrades, Progent offers the knowledge and experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 help, repair, and consulting offerings include expertise with the integration of third-party add-ons to Exchange 2007 Server and the creation of unified messaging implementations powered by Microsoft Exchange 2007 Server.
Exchange admin center Consultants
Microsoft 365 Exchange migration Professional
Microsoft has made a strong effort to enable transparent hybrid networks that combine Microsoft 365 and on-premises Exchange systems. This allows you to have certain mailboxes hosted on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified consultants can help you with any phase of designing, implementing and debugging your hybrid Exchange solution. Progent's Exchange specialists can provide as-needed expertise to help you through stubborn technical bottlenecks and also offer extensive project management outsourcing or co-sourcing to make sure your hybrid Microsoft 365 Exchange initiative is carried out on schedule and within budget.
Emergency Engineer MRTG for Linux
Linux Network Monitoring, Nagios and MRTG Specialist
Nagios and MRTG are useful, free monitoring utilities that run under Linux and can be deployed to analyze UNIX/Linux networks, MS Windows networks, or mixed-OS networks where Linux and MS Windows coexist. Nagios allows system managers to track system services such as POP3, HTTP, SSH, and PING. MRTG allows you to graph the bandwidth in and out of SNMP network appliances such as servers, routers, and switches. Progent's network monitoring consultants can show you how to utilize both these utilities to streamline and repair your system.
IT Consultant Data Center Colocation
Co-Location Technical Support
Progent's colocation center support services are intended for businesses with hardware housed at Internet Data Centers or data center colo hosting sites and in need of timely on-premises assistance at the colo site plus remote support from Microsoft and Cisco Certified experts. Progent provides a full range of IDC and IDC and colo support services such as system topology evaluation, Windows and UNIX server integration and support, tech support for server and telecommunications infrastructure, design and installation of zero-downtime systems, architecting and implementing layered security defenses, firewall integration and support, designing load balancing environments, and planning high-availability server cluster configurations.
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