Microsoft and Cisco Certified Experts
Network Consulting, Technical Support
and IT Outsourcing Services
For more than two decades, Progent's IT experts have been the premier source of affordable integration, cybersecurity, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, VMware, and other leading vendors. Progent stands out by offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S. Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across North America including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, San Francisco and Toronto.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware specialists can help you identify and isolate infected devices, protect clean resources from being compromised, and begin the recovery process. If your network has been breached by any version of ransomware, do not panic. Get fast access to a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Progent's cost-efficient IT support services for small and midsize business networks include
Windows Server 2022 integration expertise,
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud solutions,
Windows Server 2012 R2 deployment,
Windows Server Essentials cloud integration,
Windows Server 2008 R2 upgrades,
Exchange support,
Windows 11 migration consulting,
Windows 10 integration,
Windows 8.1 upgrade support,
Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent is the industry leader in offering fast and affordable online access to world-class
help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with
Cisco ASA 5500-X firewalls with Firepower integration,
Cisco router upgrades and troubleshooting,
Cisco Catalyst switch configuration,
Cisco Nexus switch deployment support,
Cisco Meraki switch integration,
Cisco VoIP phone integration,
SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks,
Cisco Unified Communications Manager/CallManager configuration and troubleshooting,
Cisco Meraki WiFi 6 and WiFi 6E AP consulting,
Aironet 802.11ac Wi-Fi access point configuration,
Cisco wireless VoIP Phone integration,
Cisco Duo Multi-Factor Authentication (MFA) expertise, and
Cisco DNS Center and Meraki cloud-based network management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware specialists can help you to identify and isolate infected devices, protect undamaged resources from being compromised, and begin the recovery process. If your network has been breached by any strain of ransomware, don't panic. Get immediate help from a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent can help you build secure and manageable email solutions by offering
Exchange Server 2019 migration consulting,
Microsoft Exchange 2016 planning and deployment expertise,
Exchange 2013 integration,
Exchange 2010 support,
Microsoft Exchange maintenance and migration,
spam/virus protection and email encryption,
mobile connectivity including
iPhone and iPad integration,
Android phone integration consulting, and Linux consulting.
Progent's
hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include
Microsoft 365 integration with on-premises Exchange,
Microsoft Entra ID and Active Directory integration for password sync across hybrid on-premises and cloud infrastructure,
Amazon AWS hybrid cloud solutions,
Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include
SQL Server 2019 migration consulting,
SQL Server 2017 integration expertise, or
SQL Server 2016 upgrade consulting
and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer
Microsoft Windows 2022 Hyper-V hybrid cloud solutions,
Windows Server 2019 Hyper-V expertise,
Windows Server 2016 Hyper-V support as well as
VMware vSphere and vCloud consulting,
VMware NSX virtual network design and deployment and
Citrix XenServer help. For Windows desktop and application virtualization, Progent offers
RemoteApp and Desktop Connection (RAD) support,
Citrix XenApp expertise, and
Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers
System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants,
CISM certified security management specialists,
CISA certified cybersecurity architecture consultants, and
GIAC certified information assurance professionals offer
security and compliance assessments, consulting services for Horizon3.ai's NodeZero penetration test platform, stealth penetration testing and remediation services, plus
ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator),
ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and
ProSight IT Asset Management with advanced password management. Progent's
ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced
ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's
wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include
smartphone integration,
WiFi 6 and WiFi 6E infrastructure design and deployment,
wireless site surveys,
Cisco wireless VoIP phone configuration, and
building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.
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HTML programming Consulting
SharePoint application development Consultants
Progent's team of expert software programmers, database designers, and project management consultants can assist enterprise clients to carry out development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to veteran program managers for high-level planning and program co-ordination or Progent can assist customers plug expertise gaps by providing relational database architects and software programmers experienced in building RDBMS applications powered by SQL Server, Oracle, or MySQL. Progent's SharePoint Server experts can help clients to integrate SharePoint with additional data sources such as Microsoft SQL and Office Excel to create data-driven intranets and portal sites. Progent also can provide experience with multiple web development tools and can assist businesses to build, enhance, repair, or migrate web applications to take advantage of the most current web technology.
Duo Zero Trust Security Troubleshooting
24-7 Duo Identity Authentication Information Technology Consulting
Progent's Duo service plans incorporate Cisco's Duo technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices.
IT Consultant Microsoft 365 PST migration
Remote Consulting Microsoft 365 AD FS
Microsoft supports transparent hybrid environments that integrate Microsoft 365 and local Exchange deployments. This allows you to have certain Exchange mailboxes located on your corporate datacenter or private cloud and other mailboxes resident on Microsoft 365. Progent's Microsoft-certified Exchange consulting team can assist your organization with any facet of planning, implementing and troubleshooting your hybrid Exchange Online solution. Progent's Exchange consultants can deliver as-needed support to help you through stubborn technical issues and also offer comprehensive project management outsourcing to make sure your hybrid Exchange initiative is completed on schedule and within budget.
Award Winning Consultant VMware NSX Virtualized Networks
Consultant VMware VCDX-NV
VMware's NSX virtual network platform allows you to create entire networks in software. NSX permits virtual networks to be deployed in minutes and administered with a high level of automation regardless of the physical components making up the basic IP network. VMware Site Recovery Manager (SRM) supports automated disaster recovery, application mobility, and transparent site migration, failback and site re-protect. SRM also enables transparent testing for site recovery, updates and patches and can generate audit reports to confirm complete service restoration, validate Service Level Agreements and demonstrate disaster recovery compliance. When integrated with VMware's NSX network virtualization technology, VMware SRM can rapidly restore the complete logical network topology at the secondary datacenter. Progent can provide the support of a VCDX certified VMware NSX consultant and VMware SRM integration specialist to help you to plan, deploy, test and manage a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
24/7 Support and Integration wireless IP phone integration
Wi-Fi IP phone integration Online Support Services
Progent's wireless IP phone configuration and troubleshooting experts can provide remote and onsite support to help you build and maintain a Cisco wireless IP phone deployment by providing integration services that can range from debugging the set up of an IP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi infrastructure of a campus.
24/7 Professionals Microsoft Windows 10
Windows 10 Security Consultants
Progent's Windows consultants can assist organizations of any size to evaluate Windows 10 or to upgrade to Windows 10 from an earlier version of Windows. Online and onsite evaluation and migration support for Microsoft Windows 10 provided by Progent's consultants include Return on Investment estimates, project management, application and driver compatibility testing, pilot systems, virtualization architecture, Cloud integration, mobile device management and synchronization, teleworker connectivity, security and compliance, streamlined deployment and management, infrastructure optimization, Wi-Fi support, business continuity planning, custom training for network management staff and end users, and post-migration technical help.
24-7 Altaro VM Backup Verification Network Consultant
Altaro VM Backup Troubleshooting Online Support Services
Altaro VM Backup from Hornetsecurity provides small and mid-size businesses a reliable and affordable platform for backing up and recovering Microsoft Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in local, offsite, distributed, and cloud architectures and also supports low-cost backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises services to assist you to plan, install, optimize and debug a comprehensive backup and disaster recovery solution powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent offers a fully managed backup/restore service powered by on Altaro VM Backup technology.
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