Microsoft and Cisco Certified Experts
Network Consulting, Technical Support
and IT Outsourcing Services
For more than two decades, Progent's IT experts have been the premier source of affordable integration, cybersecurity, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, VMware, and other leading vendors. Progent stands out by offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S. Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across North America including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, San Francisco and Toronto.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware specialists can help you identify and isolate infected devices, protect clean resources from being compromised, and begin the recovery process. If your network has been breached by any version of ransomware, do not panic. Get fast access to a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Progent's cost-efficient IT support services for small and midsize business networks include
Windows Server 2022 integration expertise,
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud solutions,
Windows Server 2012 R2 deployment,
Windows Server Essentials cloud integration,
Windows Server 2008 R2 upgrades,
Exchange support,
Windows 11 migration consulting,
Windows 10 integration,
Windows 8.1 upgrade support,
Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent is the industry leader in offering fast and affordable online access to world-class
help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with
Cisco ASA 5500-X firewalls with Firepower integration,
Cisco router upgrades and troubleshooting,
Cisco Catalyst switch configuration,
Cisco Nexus switch deployment support,
Cisco Meraki switch integration,
Cisco VoIP phone integration,
SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks,
Cisco Unified Communications Manager/CallManager configuration and troubleshooting,
Cisco Meraki WiFi 6 and WiFi 6E AP consulting,
Aironet 802.11ac Wi-Fi access point configuration,
Cisco wireless VoIP Phone integration,
Cisco Duo Multi-Factor Authentication (MFA) expertise, and
Cisco DNS Center and Meraki cloud-based network management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware specialists can help you to identify and isolate infected devices, protect undamaged resources from being compromised, and begin the recovery process. If your network has been breached by any strain of ransomware, don't panic. Get immediate help from a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent can help you build secure and manageable email solutions by offering
Exchange Server 2019 migration consulting,
Microsoft Exchange 2016 planning and deployment expertise,
Exchange 2013 integration,
Exchange 2010 support,
Microsoft Exchange maintenance and migration,
spam/virus protection and email encryption,
mobile connectivity including
iPhone and iPad integration,
Android phone integration consulting, and Linux consulting.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed to replace Skype for Business Online, Microsoft Teams supports calling, chat, audio/video meetings with screen sharing, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra ID (formerly branded Azure Active Directory) for delivering its full feature set. Your company can run Teams exclusively or you can configure a hybrid architecture that combines Microsoft Teams with on-premises Skype for Business Server. Progent's Microsoft Teams configuration experts can help you integrate Teams and Teams Premium with Exchange Online, SharePoint Online, and Microsoft 365 applications as well as with your in-house PBX, your PSTN gateway, and conference room telephony equipment.
Progent's
hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include
Microsoft 365 integration with on-premises Exchange,
Microsoft Entra ID and Active Directory integration for password sync across hybrid on-premises and cloud infrastructure,
Amazon AWS hybrid cloud solutions,
Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include
SQL Server 2019 migration consulting,
SQL Server 2017 integration expertise, or
SQL Server 2016 upgrade consulting
and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer
Microsoft Windows 2022 Hyper-V hybrid cloud solutions,
Windows Server 2019 Hyper-V expertise,
Windows Server 2016 Hyper-V support as well as
VMware vSphere and vCloud consulting,
VMware NSX virtual network design and deployment and
Citrix XenServer help. For Windows desktop and application virtualization, Progent offers
RemoteApp and Desktop Connection (RAD) support,
Citrix XenApp expertise, and
Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers
System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants,
CISM certified security management specialists,
CISA certified cybersecurity architecture consultants, and
GIAC certified information assurance professionals offer
security and compliance assessments, consulting services for Horizon3.ai's NodeZero penetration test platform, stealth penetration testing and remediation services, plus
ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator),
ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and
ProSight IT Asset Management with advanced password management. Progent's
ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced
ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's
wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include
smartphone integration,
WiFi 6 and WiFi 6E infrastructure design and deployment,
wireless site surveys,
Cisco wireless VoIP phone configuration, and
building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.
An index of content::
Windows 8 Specialist
Windows 8.1 Migration Technology Consulting Company
Progent's Microsoft-certified experts can deliver a variety of consulting services to assist companies of all sizes to install, administer, and troubleshoot environments that include desktops, laptops, tablets, or smartphones based on Windows 8.1. For enterprises, Progent's experienced project managers can help design and configure testing environments to evaluate Microsoft Windows 8.1 and develop and execute Windows 8.1 deployment plans based on industry best practices.
Debian Linux Support Outsourcing
24-Hour Suse Linux Specialists
If you are producing UNIX or Linux applications on a network that includes Microsoft Windows-based processors, desktops, and office productivity products, Progent can provide full-service network support outsourcing that frees you to focus on your area of high-value expertise while avoiding the continual hassle of maintaining your business network. By using automated server monitoring and by delivering online and in-person assistance when your business needs it, Progent represents an economical solution for supporting an IT system that provides excellent dependability, security, and efficiency. Progent's UNIX/Linux developer support offerings include full-service information technology outsourcing, virtual server infrastructure, remote and on-site support and troubleshooting, network monitoring, and Help Desk Call Center services.
Amazon AWS hybrid cloud solutions Contract Programming
Amazon AWS migration Contract Programmer
Progent can provide affordable online consulting to assist companies of any size to integrate Amazon AWS cloud services such as Elastic Compute Cloud (EC2) for virtual server hosting, Amazon Simple Storage Service (Amazon S3) for expandable cloud storage, and Glacier for value-priced long-term archiving. Progent can assist your IT team with every aspect of Amazon AWS integration including needs analysis, preparedness evaluation, system design and review, testing, configuration, administration, performance optimization, software license management, disaster recovery mechanisms, and security strategies. Progent offers advanced expertise with firewalls and VPN technology and can help you create cloud-based or hybrid cloud environments that efficiently integrate Amazon AWS resources. Progent offers as-needed consulting to help you to overcome complex technical issues or Progent can provide comprehensive project management outsourcing services to help you move to the Amazon AWS cloud on schedule and within budget.
Largest Communications device patch management Professional
Consultants Smartphone patch management
Progent's support services for patch management offer businesses of any size a flexible and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your servers, peripherals {like printers and scanners, infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as sensors and robotics.
Service Documentation Consultants Home Based Virtual Office
Virtual Office network Microsoft Consultant Open Positions
Progent's business climate will allow you to become a better professional by enhancing your information technology knowledge and increasing the satisfaction of your clients. Progent delivers this commitment by attracting the top professional experts for you to operate with, providing a state-of-the-art network and communications infrastructure, using proprietary application utilities to deliver the highest level of support, and by optimizing proven business structures for finding and keeping clients.
Proxim IT Services
Consultant Services Wireless Bridge
Progent's Wireless Consulting Services offer a convenient, affordable option for companies of any size to deploy, manage, monitor and repair the latest wireless connectivity solutions. For 802.11n and the latest 802.11ac Wi-Fi environments, Progent can help you plan and install hardware like Cisco's Aironet and Meraki wireless access points and wireless network controllers. For mobile messaging and web-based applications, Progent supports Apple IOS iPhones, Apple iPads, Google Androids, and Windows phones and tablets.
Configuration Offsite Employees Security
Top Remote Workforce Endpoint Security Troubleshooting
Progent can assist small and mid-size organizations to implement security defense solutions and provide cleanup services needed to support teleworkers.
Cisco SIP and CUBE Consultant
24-Hour SIP Trunk Failover Setup and Support
Progent's Cisco-certified SIP infrastructure experts can help you to design, deploy, manage, troubleshoot and upgrade Cisco's SIP infrastructure technology and Cisco's CUBE (Cisco Unified Border Element)-connected IP PSTN trunks and can provide affordable remote or on-premises support to help companies to migrate smoothly to a modern unified communications network that offers fast ROI. Progent's certified Microsoft collaboration consultants can assist you to set up connections between Cisco's CUBE SBC and Microsoft's rich media platforms like Skype for Business Server or Lync for connectivity to a SIP-based IP PSTN trunk.
System Center 2016 and Office 365 Integration Online Troubleshooting
System Center 2016 and NetApp Integration Computer Consulting
Small to middle size businesses can now enjoy all the benefits of System Center Operations Manager and also have fast access to Progent's Microsoft Premier network consulting professionals. With Progent's economically priced network service packages, small and midsize businesses can select a basic Microsoft System Center Operations Manager-based co-sourcing package with server monitoring, reporting, Help Desk and remote troubleshooting or a comprehensive round-the-clock outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to provide small company information systems enterprise-class reliability, protection, and performance.
ransomware preparedness report Services
Best ransomware protection planning Services
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief discussion with a Progent backup/recovery expert. The fact-finding interview is designed to help evaluate your organization's ability either to block ransomware or recover rapidly from a ransomware incident. Progent will work with you directly to gather information about your current antivirus tools and backup/recovery system, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to deploy a cost-effective security and backup system that minimizes your vulnerability to a ransomware attack and meets your business needs.
Top Cisco PIX to ASA upgrade IT Services
Firepower On-site Technical Support
Progent's Cisco-Premier network experts provide professional PIX Firewall consulting services covering architecture, implementation and maintenance of Cisco firewall and Cisco security technology. The Cisco PIX 500 Security Appliance Series of Cisco firewalls delivers strong user and software policy enforcement, mutlivector attack protection, and safe access services. Extending from compact, easy-to-install desktop appliances for small businesses and home offices to scalable gigabit appliances, Cisco PIX firewalls offer a sensible level of security, performance and reliability for information networks of all sizes. PIX firewalls are build around a hardened, purpose-built operating system, PIX OS, avoiding possible OS-specific security holes. The Cisco PIX Firewall has received ICSA Firewall and IPsec certification plus Common Criteria EAL4 evaluation status. PIX firewalls provide multiple integrated protection and connectivity services, including powerful application-aware firewall services, VoIP and digital media security, site-to-site and remote-access IPsec VPN networking, intelligent networking services, and flexible management solutions. Progent's Cisco consultants can help you choose and integrate any Cisco PIX 500 Series firewalls such as the Cisco PIX 501 Firewall, the Cisco PIX 506 Firewall, the Cisco PIX 506E, PIX 515 Firewalls, the PIX 515E Firewall, the Cisco PIX 520 Firewall, Cisco PIX 525 Firewalls and the Cisco PIX 535.
Technology Professional 64-bit Migration
64-bit Migration Specialist
Progent's Microsoft-certified consultants can help your organization to update your servers and/or workstations from 32 bits to 64 bits. Progent can help your company to calculate the risks and advantages of moving to 64-bit computing, design an efficient migration process that minimizes operational interruptions, and provide economical, expert online support to assist your company to configure 64-bit software and applications on your current computers.
24-Hour IT Services Microsoft Windows Server 2003 Cluster
24-7 Computer Engineer High Availability Networks
Progent's Disaster Recovery/Business Continuity (DR/BC) consultants have extensive experience helping small organizations to minimize network downtime by offering affordable remote consulting for disaster recovery/business continuity (DR/BC) planning, high-availability network design, data backup and restore systems, and non-disruptive system maintenance. Progent's business continuity experts can help you to develop and validate an efficient business continuity plan that aligns with your business goals and IT budget. Progent's disaster recovery specialists can assist you to architect, deploy, and maintain resilient technologies including non-stop Internet connectivity, virtualized servers, fail-over clustering, load balancing, transparent online backup, and geographically dispersed hot backup centers.
Work from Home Cloud Integration Professional
Immediate Remote Employees Cloud Integration Outsourcing
Progent can help small and medium-size businesses to set up their offsite workforce with reliable integration with cloud services.
Support Services Citrix MetaFrame
24-7 Citrix Presentation Server Specialist
Progent's Citrix-certified consultants can assist you to design, deploy, administer, and support a virtual application delivery and management solution built on Citrix XenApp. Progent's Cisco-certified CCIE network consultants can help you optimize your network for delivering server-side and client-side applications, and Progent's remote datacenter support experts can help your organization to administer and maintain a remote datacenter that offers high availability, enhanced security, and fast disaster recovery.
Windows Server 2022 DNS-over-HTTPS Online Help
Top Ranked Windows Server 2022 Hyper-V Support and Setup
Progent's certified Windows Server 2022 consultants can assist your organization to design and carry out a cost-effective upgrade to Windows Server 2022 using an on-premises deployment architecture or a hybrid deployment model that combines cloud-based Windows Server on Azure with an on-site installation of Windows Server 2022.
SentinelOne Malware Forensics Experts Help and Support
SentinelOne Active Security Monitoring Services
Progent is a dealer and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-centric threat management solution that incorporates AI software and advanced services to deliver comprehensive endpoint detection and response (EDR).
Professionals Lync Server 2013 dial plans
Consulting Microsoft Lync Server Instant Messaging
Progent's Microsoft consultants can assist you to evaluate the benefits of Microsoft Lync Server for your business and can assist you to design and carry out a rollout of Microsoft Lync Server 2010 that consolidates the management of Instant Messaging and Presence and improves the productivity of your office employees, at-home workers, and smartphone users. Progent's consultant's can also assist you to carry out an efficient upgrade to Microsoft Lync Server from Microsoft Office Communications Server or from Live Communications Server, interface Lync Server with Exchange, SharePoint Server, and Microsoft SQL Server, show you how to use Lync Server 2010 to improve the team-computing capabilities of Microsoft Office applications, and provide online seminars and ongoing technical support for Microsoft Lync and other Microsoft technologies.
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