Microsoft and Cisco Certified Experts
Network Consulting, Technical Support
and IT Outsourcing Services
For more than two decades, Progent's IT experts have been the premier source of affordable integration, cybersecurity, troubleshooting and development services for networks that incorporate technologies from Microsoft, Cisco, Apple, VMware, and other leading vendors. Progent stands out by offering fast online access to top-tier experts and has delivered online help to clients in every state in the U.S. Progent has also assembled full-service consulting teams capable of providing onsite expertise in dozens of metropolitan areas across North America including New York City, Dallas, Atlanta, Pittsburgh, Seattle, Los Angeles, San Francisco and Toronto.
Ransomware 24x7 Hot Line
Progent's Ransomware 24x7 Hot Line is designed to help you perform the crucial first steps in responding to a ransomware attack by preventing further spread of the viral payload. Progent's online ransomware specialists can help you identify and isolate infected devices, protect clean resources from being compromised, and begin the recovery process. If your network has been breached by any version of ransomware, do not panic. Get fast access to a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
Progent's cost-efficient IT support services for small and midsize business networks include
Windows Server 2022 integration expertise,
Windows Server 2019 migration consulting,
Windows Server 2016 hybrid cloud solutions,
Windows Server 2012 R2 deployment,
Windows Server Essentials cloud integration,
Windows Server 2008 R2 upgrades,
Exchange support,
Windows 11 migration consulting,
Windows 10 integration,
Windows 8.1 upgrade support,
Cisco consulting, support for Apple macOS, Mac OS X and iOS platforms, Linux expertise, and rapid, low-cost .NET application development. Progent's ProSight suite of network management services are support packages, billed monthly at a low flat rate, that provide small and medium-size businesses access to cutting-edge technology and world-class expertise for outsourcing all critical aspects of network management including server and endpoint security, backup and disaster recovery, network infrastructure monitoring, server and desktop management, email content filtering, private cloud hosting, and network infrastructure documentation management.
Progent is the industry leader in offering fast and affordable online access to world-class
help from Cisco CCIE-certified network engineers to resolve the most challenging network infrastructure problems. Progent can provide expert online help with
Cisco ASA 5500-X firewalls with Firepower integration,
Cisco router upgrades and troubleshooting,
Cisco Catalyst switch configuration,
Cisco Nexus switch deployment support,
Cisco Meraki switch integration,
Cisco VoIP phone integration,
SIP infrastructure solutions and Cisco CUBE configuration for SIP PSTN trunks,
Cisco Unified Communications Manager/CallManager configuration and troubleshooting,
Cisco Meraki WiFi 6 and WiFi 6E AP consulting,
Aironet 802.11ac Wi-Fi access point configuration,
Cisco wireless VoIP Phone integration,
Cisco Duo Multi-Factor Authentication (MFA) expertise, and
Cisco DNS Center and Meraki cloud-based network management.
Progent's Shared Help Desk services allow your IT organization to split responsibilities for IT Call Center services transparently between your internal IT staff and Progent's nationwide pool of technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution based on ConnectWise Manage, the leading shared Professional Services Automation (PSA) tool for managing IT service requests, ticketing, assigning ownership, tracking progress, and generating management reports. Progent's Co-managed Help Desk Services are designed to provide a seamless extension of your corporate IT support organization. Client access to the Help Desk, delivery of support, problem escalation, ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether incidents are resolved by your in-house resources, Progent, or both. The typical cost of Level 1 support for Progent's Shared Help Desk service averages less than $18 per user per month. Progent's Help Desk and ticketing solution is also available as a white box service for small and mid-size IT support firms as an affordable way to retain their own branding while offering their clients world-class desktop support supplemented by fast escalation to subject matter experts.
Progent's Ransomware 24x7 Hot Line is designed to assist organizations to carry out the time-critical first steps in responding to a ransomware attack by containing the malware. Progent's online ransomware specialists can help you to identify and isolate infected devices, protect undamaged resources from being compromised, and begin the recovery process. If your network has been breached by any strain of ransomware, don't panic. Get immediate help from a ransomware expert by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, visit Progent's Ransomware 24x7 Hot Line.
For enterprises with branch offices in major cities across the United States, Progent's branch office support can provide a seamless local extension of corporate IT management. Other enterprise services offered by Progent include project management expertise, wireless site surveys for Wi-Fi networks, NetApp SAN storage solutions, System Center consulting for unified management of hybrid cloud environments, plus video conferencing and telepresence consulting.
Progent can help you build secure and manageable email solutions by offering
Exchange Server 2019 migration consulting,
Microsoft Exchange 2016 planning and deployment expertise,
Exchange 2013 integration,
Exchange 2010 support,
Microsoft Exchange maintenance and migration,
spam/virus protection and email encryption,
mobile connectivity including
iPhone and iPad integration,
Android phone integration consulting, and Linux consulting.
Microsoft Teams works on top of Microsoft 365 and integrates with third-party cloud services to deliver real-time collaboration and communication. Designed to replace Skype for Business Online, Microsoft Teams supports calling, chat, audio/video meetings with screen sharing, cloud voicemail, group email, plus file and app sharing. Teams is tightly integrated with Microsoft 365 and depends on Exchange Online, SharePoint Online, OneDrive for Business, and Azure Entra ID (formerly branded Azure Active Directory) for delivering its full feature set. Your company can run Teams exclusively or you can configure a hybrid architecture that combines Microsoft Teams with on-premises Skype for Business Server. Progent's Microsoft Teams configuration experts can help you integrate Teams and Teams Premium with Exchange Online, SharePoint Online, and Microsoft 365 applications as well as with your in-house PBX, your PSTN gateway, and conference room telephony equipment.
Progent's
hybrid cloud solutions consultants offer online support for integrating business networks with one or more leading public clouds including Microsoft 365, Microsoft Azure, Amazon Web Services (AWS), and Google Cloud. Progent can help businesses of any size create and manage viable IT ecosystems that incorporate Windows and Linux servers and applications in cloud-centric solutions or in hybrid network models that combine on-premises or private clouds with public cloud resources. Progent's cloud integration services include
Microsoft 365 integration with on-premises Exchange,
Microsoft Entra ID and Active Directory integration for password sync across hybrid on-premises and cloud infrastructure,
Amazon AWS hybrid cloud solutions,
Amazon Marketplace Web Service (MWS) development and debugging, and Google Cloud integration consulting. Progent's 20+ years of experience providing advanced online consulting support and network architecture expertise can help you complete your cloud integration projects quickly and affordably.
Progent has partnered with leading backup/restore technology companies to create ProSight Data Protection Services (DPS), a family of subscription-based offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and monitor your backup processes and enable non-disruptive backup and fast recovery of critical files/folders, applications, system images, and virtual machines. ProSight DPS helps you protect against data loss caused by equipment failure, natural disasters, fire, cyber attacks such as ransomware, user mistakes, malicious employees, or software glitches. Managed backup services available in the ProSight DPS family include ProSight Altaro VM Backup, ProSight Altaro Microsoft 365 Total Backup, ProSight DPS ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you determine which of these fully managed solutions are best suited for your IT environment.
Progent can provide consulting and development expertise to help you design, install, manage, and troubleshoot SharePoint Server environments that can include portals, intranets, extranets, web applications, document and media management solutions, blogs, wikis, data warehouses, business analytics, enterprise-wide search engines, workflows, and other tools to promote and improve collaboration. Progent's SharePoint Server 2019 configuration experts and SharePoint Server 2016 hybrid integration consultants can help you plan and implement an efficient migration from a legacy version of SharePoint to a modern release and can help you integrate your on-premises SharePoint deployment with cloud services including SharePoint Online, Microsoft 365, and Exchange Online.
Progent's SQL Server consultants can provide cost-effective remote and on-premises consulting services to help organizations of any size to design, integrate, manage, and troubleshoot a SQL Server deployment that maximizes business value. Progent can help you evaluate the costs and benefits of upgrading your SQL Server deployment and can provide services that include
SQL Server 2019 migration consulting,
SQL Server 2017 integration expertise, or
SQL Server 2016 upgrade consulting
and can assist you to deploy SQL Server within a local data center, in the cloud, or as a hybrid ecosystem that includes Microsoft Azure. Progent can also help you integrate SQL Server optimally with other Microsoft platforms including Exchange, SharePoint, Dynamics and Window Server Hyper-V. Progent's Power BI consultants can help you use SSRS and SSAS data to create visualizations for Power BI reports and dashboards.
Progent's virtualization experts offer
Microsoft Windows 2022 Hyper-V hybrid cloud solutions,
Windows Server 2019 Hyper-V expertise,
Windows Server 2016 Hyper-V support as well as
VMware vSphere and vCloud consulting,
VMware NSX virtual network design and deployment and
Citrix XenServer help. For Windows desktop and application virtualization, Progent offers
RemoteApp and Desktop Connection (RAD) support,
Citrix XenApp expertise, and
Citrix XenDesktop consulting. To help you create and manage virtual hosts and virtual machines (VMs) in private clouds based on Windows servers, To help you create and manage virtual hosts, VMs and services in private clouds based on Windows servers, Progent offers
System Center 2016 Virtual Machine Manager (SCVMM 2016) hybrid cloud management consulting
Progent's CISSP-certified cybersecurity consultants,
CISM certified security management specialists,
CISA certified cybersecurity architecture consultants, and
GIAC certified information assurance professionals offer
security and compliance assessments, consulting services for Horizon3.ai's NodeZero penetration test platform, stealth penetration testing and remediation services, plus
ProSight Active Security Monitoring for endpoint protection and ransomware defense powered by SentinelOne AI technology (Progent is a SentinelOne partner and integrator),
ProSight Enhanced Security Protection (ESP) for unified physical and virtual endpoint security, and
ProSight IT Asset Management with advanced password management. Progent's
ProSight Ransomware Preparedness Report helps you assess and improve your company's ability to block or recover quickly from a ransomware attack. If you were victimized by a ransomware attack for which you were unprepared, Progent's experienced
ransomware recovery consultants can help you restore your business network ASAP with minimal data loss.
Progent's
wireless solutions consultants have broad expertise in the integration and support of wireless networking technology and can help you design, deploy, manage and troubleshoot wireless solutions that are secure, resilient, scalable, easy to administer and use, able to handle your critical workloads, and seamlessly integrated into hybrid cloud environments. Consulting services available from Progent cover a variety of wireless technologies and include
smartphone integration,
WiFi 6 and WiFi 6E infrastructure design and deployment,
wireless site surveys,
Cisco wireless VoIP phone configuration, and
building-to-building wireless connections. Progent's certified Ekahau wireless site survey consultants can help you use Ekahau RF scanning hardware, software tools, and cloud collaboration services to help organizations of any size to plan, validate, optimize, manage, and troubleshoot Wi-Fi networks.
An index of content::
Citrix XenDesktop virtual desktops Support and Integration
Citrix virtual desktops Consultancy
For desktop virtualization, Progent offers the expertise of a Citrix-certified XenDesktop consultant who can assist you to design a XenDesktop solution that maximizes the strategic impact of your IT system; integrate XenDesktop technology with your servers, user devices, and printers; upgrade your older virtual desktop software to current releases of XenDesktop; and deliver comprehensive remote technical support. Progent can also instruct your network managers to follow industry leading practices to maintain your XenDesktop solution efficiently.
Technology Professional QoS Test Lab
Project Management Test Lab Consultant Services
Progent's Test and Training Lab located at the QTS (formerly Herakles) Internet Data Center is available for testing mission-critical applications, developing cost-effective migration methodologies, evaluating and optimizing performance, designing or verifying business continuity strategies, mitigating compatibility problems, and establishing training environments for new products and technologies. For Progent clients without adequate in-house resources to configure effective test systems, Progent's Test and Training Lab cuts capital outlay and technical risk while keeping vital network initiatives on schedule.
Microsoft Financial Software Support and Setup
Emergency Microsoft Financial Software IT Consultants
Microsoft Dynamics GP 2010 financial software is a full-featured business management and analytics platform that integrates data and operations throughout your business, communicates easily with other applications, and brings together workers, customers and vendors unrestricted by time or place. Created for small to mid-size businesses, MS Dynamics GP 2010 and Microsoft Dynamics GP Release 10.0 deliver functionality for financials, analytics and reporting, project management, inventory and order processing, eCommerce, HRM, CRM, field force automation, manufacturing, retail management, and online business services. Progent can show you how to set up and manage a robust, secure server and communications environment to support Microsoft Dynamics Great Plains, and can provide expert Great Plains consultants to help your company exploit the full power of Microsoft Dynamics GP 2010.
Consultant MS SQL
Development Firm SQL
Microsoft SQL Server 2005 delivers indispensable, familiar tools to IT experts and information workers, reducing the complexity of designing, integrating, administering, and accessing company information and database applications on platforms ranging from handheld devices to corporate information systems. The sophistication and integration demands of Microsoft SQL Server 2005 call for an IT consultant with real-world expertise and wide knowledge in designing and building information-based, end-to-end business IT applications. The experience of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work involving Microsoft integration, assures you success in planning, deploying and supporting Microsoft SQL Server 2005 applications that are well integrated with the Microsoft .NET platform.
VB.NET Reports
DotNET Framework Development Group
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development system and are able to build or modernize .NET apps rapidly and affordably.
Engineers VMware NSX Virtualized Networks
VMware NSX and SRM Disaster Recovery Consult
VMware's NSX network virtualization technology enables you to build complete logical networks in software. NSX allows virtual networks to be deployed instantly and managed with a high level of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager (SRM) allows programmatic recovery, application mobility, and non-intrusive site migration, failback and re-protect. Site Recovery Manager also enables non-disruptive testing for disaster recovery, updates and patches and can generate audit reports to confirm full service recovery, validate Service Level Agreements and demonstrate disaster recovery compliance. When used with VMware's NSX network virtualization technology, VMware Site Recovery Manager can quickly recover the complete virtualized network topology at the secondary site. Progent offers the skills of a VCDX certified VMware NSX consultant and VMware Site Recovery Manager integration specialist to assist you to design, deploy, test and administer a disaster recovery solution powered by VMware Site Recovery Manager and VMware NSX.
Business Computer Server Companies Progent Management
Server Recovery Progent Management Team
Progent's management team includes seasoned veterans with decades of experience providing computer consulting services, technical support, and strategic information system planning to organizations ranging in size from startups to global enterprises. Great support requires great people, and Progent is proud to have put together a management staff that can provide businesses with the best service value available anywhere.
VMware NSX Virtualized Networks Specialist
Award Winning VMware NSX Migration Consultant
VMware's NSX virtual network technology enables you to create complete logical networks in software. NSX allows virtual networks to be deployed in minutes and administered with a high degree of automation independent of the hardware making up the basic IP network. VMware Site Recovery Manager allows programmatic disaster recovery, application mobility, and non-intrusive site relocation, failback and site re-protect. Site Recovery Manager also permits transparent testing for site recovery, upgrades and patches and can generate reports to confirm full service recovery, validate SLAs and demonstrate disaster recovery compliance. When integrated with VMware's NSX virtual network platform, VMware Site Recovery Manager can quickly recover the complete virtualized network topology at the secondary datacenter. Progent offers the support of a VCDX certified VMware NSX consulting expert and VMware SRM integration specialist to help you to plan, deploy, test and manage a disaster recovery solution based on VMware SRM and VMware NSX.
Consulting OS X Technical Support
OS X Technical Support Consultant Services
Progent offers nationwide remote technical support and troubleshooting services for businesses that operate Apple macOS and OS X environments or whose IT systems feature a combination of Apple Mac and Microsoft Windows technology. Progent's consultants offer Mac clients a range of services such as desktop support, upgrading to the current version of macOS from legacy editions of macOS or OS X, plus expertise with Mac application software. Progent's specialists in Apple technology can also help your business with Apple iPhone and iPad integration and management, or moving to Apple's iCloud. Remote IT help provides maximum return for your information technology dollar by extending client productivity and shortening the hours billed for network analysis and repair. Advanced online support utilities and skilled technicians and consultants allow Progent to solve most IT issues without wasting time and money by traveling to your site. In the vast majority of cases your network issues can be dealt with by telephone or through a mix of phone help and remote connectivity. Progent can put you in touch with Cisco certified CCIE infrastructure engineers and CISA and CISM premier security specialists to assist with the most difficult network problems.
ransomware removal and file recovery Consultants
Ryuk ransomware cleanup Consultant
Progent's ransomware consultants can help you to assess your ransomware defenses, remotely monitor and protect your IT environment, help with settlement negotiations with a hacker, and restore an information system damaged by a ransomware cryptoworm like Ryuk, Maze, Sodinokibi, Netwalker, LockBit or Egregor.
Les Kent has a 35-year history of effective network integration, executive administration, marketing, and operations. He has shown a talent for creating elegant IT solutions while working as a system designer, application developer, project manager, deployment expert, and problem solver for small companies, start-ups, and major corporations.
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