Progent is looking for Desktop Support Consultants to assist our clients with maintenance, break/fix and project work. This is a 1099 consulting role that will be performed at Progent's customer premises in the . Daytime availability is required, Monday through Friday. Our consultant will maintain and support users of all desktop and notebook computers based on current Microsoft technologies. In addition, work closely with customer's executives, management, IT staff or under the direction or guidance of Progent's senior consultant to support the customer's end users.
Benefits of Teaming with Progent
Progent is a progressive computer consulting and IT outsourcing company headquartered in San Jose, CA}, in the middle of Silicon Valley. Unique models for client acquisition, support delivery, network environment, and employee benefits have allowed Progent to be one of the fastest growing and most respected Microsoft Partners in the United States. Our shared support information base and collaborative style of problem resolution has allowed Progent to retain a strong staff and a satisfied worldwide customer base.
If you have experience delivering desktop help and reside in the Santa Rosa area, joining Progent and working for Progent's clients will expand your skills through cooperation with Progent's staff of collaborative, high-output consultants. Progent's focus on offering IT consulting and network help to small businesses will give you the opportunity to operate personally with top executives and add measurably to the growth of dynamic companies. Also, Progent's virtual office network offers state-of-the-art tools for remote access and wireless connectivity to help you to implement fast solutions when you take on mission-critical tasks.
Job Title
Desktop Support Specialist
Job Number
P016
Work Location
Home-based, virtual office infrastructure.
Required Expertise
Required Areas of Expertise
Microsoft Exchange-based Outlook email client
Microsoft operating systems and applications, workstation, laptop and peripheral setup, remote connectivity for teleworkers and mobile users
Setup and validate Virtual Private Network (VPN) configurations
Basic network management, including user maintenance
Primary Activities
Responsibilities
Maintain, analyze and resolve issues with all versions of Windows-based workstation and notebook systems and others as needed.
Work with computer users in helping to find and fix app and operating system issues that disrupt productivity
Deploy, configure and test a range of popular apps on user workstations
Operate on-premises to diagnose and resolve both urgent and persistent issues that reduce the reliability, security, speed, connectivity, and overall capability of desktops, notebooks, imaging devices and other end user equipment
Install new end-user hardware and perform other installations, updates, and swaps of desktops, notebooks and associated hardware
Provide the prompt diagnosis and remediation of desktops and notebooks and associated hardware
Remain updated with an expert knowledge of desktop and laptop applications and use of connectivity technologies including the Internet
Experience/Education
Minimum Professional Background Requirements
Three years background in desktop PC administration new software configuration, computer and peripheral integration, trouble analysis and resolution)
Strong computer debugging and fault isolation skill, knowledge to install temporary patches to resolve computer issues and escalate support services when necessary
Broad experience delivering software help to small organizations for all Windows OS, Microsoft Office Suite, and Microsoft Office 365 apps such as Outlook, Microsoft Word, and Excel
High-level speaking and written communication ability
Proven dedication to enabling uninterrupted productivity
Work independently and show distinct quality of responsibility and motivation
If you want to pursue this opening, you should email your resume to job-p016@progent.com. Please include the job number of the opening that you are considering.
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