Quick, Affordable Remote Network Technical Support for Joliet, Illinois Small Companies
For over twenty years, Progent has specialized in providing world-quality IT support services to customers with small-company budgets. Progent has developed a powerful service system that features a low-overhead, tightly connected virtual office infrastructure, sophisticated online repair technology, a large team of engineers certified in a broad range of technical disciplines, a Help Desk Call Center operational structure that maximizes efficiency and guarantees follow-up, a global group of remote support experts, in-person service options for the majority of most zip codes in the United States, and a corporate culture focused on resolving technical problems in the least time and at the least cost to customers.

For mid-size and large companies, Progent can provide co-sourcing and project management support to supplement the skills of your in-house IT service staff. This can reduce expenses and minimize technical risks for major projects like application development, disaster recovery planning and testing, network security audits, office consolidations, or technology migrations.

Progent can in addition offer access to accredited consultants to help your business to design and implement a sensible cloud computing strategy.

Key Products and Technologies Serviced by Progent for Business Networks in Joliet, Illinois
Progent provides the services of certified experts for all aspects of business network technology deployed in small and midsize companies. Technologies supported by Progent's consultants include:

Support Delivery Alternatives Available for Joliet, Illinois Businesses
Progent offers a variety of alternatives for providing small businesses and local governments with affordable IT services for troubleshooting, consulting, and network management. Progent's model for providing network support is built on the Call Center operational structure familiar to big IT support groups. Progent's Help Desk Service Model promotes rapid response, comprehensive service documentation, dependable follow-through, and tight expense monitoring for a range of IT support delivery alternatives that include remote repairs, in-person help, and top-level consulting.

  • Online Service
    Progent's Technical Response Center offers urgent and scheduled online service for Microsoft Windows, Linux, Apple, and Cisco-powered systems in the United States and worldwide. Progent's certified support professionals can assist customers to troubleshoot and fix hardware and software issues without the cost or delay of in-person service calls. The background of Progent's IT engineers allows them to resolve most IT problems rapidly. For the most complex problems, Progent's depth of expertise allows the support team to escalate support calls to advanced subject matter experts. Progent provides a streamlined, web-based registration process for new customers to address urgent situations and Progent charges per minute with zero sign-up fees or minimums, so you pay only for the support you get. Specialists available online include Cisco-certified CCIEs, Microsoft-Premier MCSE consultants, and CISM-certified security engineers. Find out additional information concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent provides on-site computer assistance for registered clients in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's online support experts to deliver small and midsize companies the best of both worlds: in-person support professionals when you need them plus the remote expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The wait time for in-person support calls is typically under 24 hours. Progent requires no start-up or retainer charge for registering as a Progent client for onsite service. Learn more details about how to register for Progent's in-person computer support services.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller organizations a comprehensive service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a substantial discount from Progent's regular desktop service rates, and Progent can provide the additional option of fast on-demand escalation to Level 2 and Level 3 experts to resolve complex problems. For details, visit Help Desk Services for Small Businesses.

  • Help Desk Sharing Services
    Progent's Help Desk Co-management services allow your IT organization to share responsibilities for Help Desk services transparently between your in-house IT team and Progent's pool of veteran technical support technicians and subject matter experts (SMEs). Progent's Help Desk sharing service is an advanced service desk solution based on the leading professional services automation (PSA) tool for handling service requests, ticketing, ownership, status tracking, and reporting. For details, see Progent's Help Desk Co-management services.

  • Consulting Services
    Progent provides small companies budget-friendly access to world-class IT professionals who can provide help with critical technologies such as Microsoft Windows Server 2022 planning and integration expertise, Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network infrastructure, consulting services for Horizon3.ai's NodeZero pentest platform, company-wide network security consulting, non-stop network consulting, virtual server strategies, plus integration, programming and training for small business software including accounting, ERP and MRP, management reporting, CRM, and productivity suites. Progent can help with one-shot projects such as office relocations and massive system migrations, extended projects such as upgrading an older MRP system to a current MS Dynamics 365 package, relational database application development and administration services, and web design, continuing services including System Center 2012 Operations Manager support and Operations Manager 2016 consulting for IT infrastructure health monitoring and system management, or emergency response such as data restoration and malware removal.

  • Infrastructure Guidance for Teleworkers
    Progent can assist small and mid-size companies to design, deploy and debug the network infrastructure for a remote workforce. Aspects of infrastructure where Progent's consultants can provide support include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) software, router integration, Wi-Fi LAN design and deployment, and robust Internet connections. To find out about Progent's network infrastructure support services for teleworkers, refer to infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service provides full hosting for the entirety of a small or midsize organization's servers in a setting that not only provides the highest degree of dependability and scalability but that is also simple for clients to transfer to a different service firm or to move in-house whenever your circumstance warrants it. Progent's Private Cloud hosting service is founded on mature virtual server technologies that permit small businesses with multi-vendor networks to save significantly on the costs of capital equipment, system maintenance, and IT management while getting world-class availability and an unprecedented level of vendor flexibility. In contrast to conventional Software as a Service (SaaS) hosting models, Progent's Private Cloud Hosting covers all server-centric software in a single centrally managed package, can support the mixed- platform and loosely standardized networks common with smaller companies, and keeps control of the software licenses in the customer's hands so that moving to a new virtualized host is quick, reliable, and affordable. This eliminates ending up a prisoner of a specific hosting provider while still offering all the economies related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert remote consulting services to help businesses of any size connect their IT infrastructure with leading public cloud platforms including Microsoft Azure and Amazon AWS. Progent can assist your IT team to design and manage hybrid ecosystems that support Windows and Linux operating systems and apps in both cloud-only systems or in hybrid architectures that combine physical IT assets along with public clouds. To assist you to incorporate public cloud services with networks, Progent can provide a range of cloud migration support services that include Office 365 integration solutions with on-premises installations of Exchange, Microsoft Azure design and integration consulting, Amazon Web Services (AWS) cloud integration support, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform planning and integration expertise. Progent has more than 20 years of experience delivering advanced consulting services online, and Progent can help you complete your cloud migration projects quickly and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's affordable ProSight family of network monitoring and management services is intended to provide small and mid-size organizations with enterprise-class support and cutting-edge technology for all facets of information assurance and compliance. ProSight managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Recovery
    Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that incorporates SentinelOne's cutting edge behavior-based machine learning tools to defend endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and file-less exploits, which routinely get by traditional signature-based AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack progression including protection, identification, mitigation, remediation, and forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection (ESP): Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection (ESP) services offer affordable in-depth security for physical servers and VMs, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's security and virtualization consultants can help your business to design and implement a ProSight ESP deployment that meets your company's unique requirements and that allows you prove compliance with legal and industry information protection standards. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also assist your company to set up and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous security attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

  • ProSight DPS: Managed Cloud Backup and Recovery
    ProSight Data Protection Services offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery. For a fixed monthly price, ProSight DPS automates your backup activities and allows fast recovery of critical data, apps and VMs that have become lost or corrupted due to component failures, software bugs, natural disasters, human mistakes, or malware attacks such as ransomware. ProSight DPS can help you back up, retrieve and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to an on-promises device, or to both. Progent's cloud backup consultants can deliver advanced support to configure ProSight DPS to to comply with regulatory requirements such as HIPAA, FIRPA, and PCI and, whenever needed, can help you to recover your business-critical information. Read more about ProSight DPS Managed Backup.

  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized organizations to diagram, monitor, optimize and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept current, captures and manages the configuration information of almost all devices connected to your network, tracks performance, and sends notices when problems are detected. By automating tedious network management activities, WAN Watch can cut hours off ordinary chores such as making network diagrams, expanding your network, finding appliances that require important software patches, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure management services.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering, Data Leakage Protection and Email Encryption
    ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the technology of leading information security companies to deliver centralized control and comprehensive protection for your inbound and outbound email. The hybrid architecture of Email Guard combines cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most threats from reaching your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's onsite gateway appliance adds a deeper layer of analysis for incoming email. For outbound email, the onsite security gateway offers anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The local gateway can also assist Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, email content filtering and data leakage prevention.

  • ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management (RMM) techniques to keep your network operating efficiently by checking the state of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent immediately to your specified IT staff and your assigned Progent consultant so that any potential problems can be addressed before they have a chance to disrupt productivity Find out more details about ProSight LAN Watch server and desktop remote monitoring services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its critical servers and applications hosted in a protected Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Since the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted about upcoming expirations of SSLs ,domains or warranties. By updating and organizing your IT infrastructure documentation, you can eliminate as much as half of time wasted looking for vital information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and relating IT data. Whether you're planning enhancements, performing regular maintenance, or responding to an emergency, ProSight IT Asset Management delivers the knowledge you require as soon as you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable alternative for small and medium-size organizations to obtain an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools in the industry, and supervised by Progent's certified group of IT professionals, ProSight Network Audits show you how closely the configuration of your essential infrastructure devices adhere to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, improved compliance with information security standards, higher utilization of IT assets, quicker problem resolution, more dependable backup and recovery, and less downtime. Learn more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service built around a phone interview with a Progent information assurance expert. The fact-finding interview is intended to help evaluate your company's ability to block or recover quickly following an attack by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your current security profile and backup system, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy an efficient security and backup environment that aligns with your company's requirements. For more information, see The ProSight Ransomware Preparedness Report.

Why Progent Offers the Right Choice for Joliet, Illinois Small Businesses
Progent's size, breadth of technical skill, and experience with enterprise network support allow small and midsize businesses to sidestep the problems related to excessive dependence on thinly staffed service organizations or individual engineers.

Teaming with Progent's Experts allows your company to:

  • Avoid Over Reliance on Individual Consultants
    For IT services, small businesses sometimes rely heavily on individual consultants. Though freelance support engineers carry lower overhead than more substantial support firms and can afford to bill nominally smaller rates, they are frequently too overworked to react rapidly to critical network problems. If a freelance engineer is busy with different client, ill, on travelling, or in class, the absence of replacement personnel may require your business to wait for assistance during an emergency. The more your company grows, system downtime or difficulties with critical applications become more expensive. The money you thought you were saving on a freelancer can evaporate fast because of lower output. In addition, when freelance engineers confront unfamiliar problems, the unavailability of a big engineering group to count on for assistance requires them to learn in place while your organization ends up footing the bill for their continuing education.

  • Gain Access to Certified Professionals in Complex Network Solutions
    The majority of smaller support organizations or freelance consultants who concentrate on small business IT support may excel at providing routine fixes but don't have the experience to deal efficiently with complex network configurations with mixed platforms, multiple locations, VoIP implementations, mobile clients, integrated accounting and operational software, data-driven web sites, and custom business applications. Progent's experience with worldwide companies and Progent's extensive staff of specialists can be valuable to your small business because enterprise environments are by nature complicated, integration issues require in-depth knowledge in numerous technical disciplines, and reaching a high level of stability, availability, and security requires industry-tested leading practices.

  • Build a Solid Foundation for Seamless Growth
    Small companies often start with an IT system implemented on a tight budget. Lacking a proper architecture, a series of ad hoc repairs often get tossed onto of a marginal structure. As a company grows, reliability and scalability issues can obstruct the success of the business. These networks need thorough evaluation, intelligent strategic analysis, and broad-based experience to migrate to a network environment that will provide the reliable basis to handle current business requirements and ease future growth.

  • Team with Solution Consultants, Not Resellers
    Smaller companies need direction and education to navigate through an increasingly complicated maze of technology alternatives available for accelerating business growth and improving efficiency. Businesses do not need an IT consultant or service organization that attempts to promote a product. Progent eliminates conflicted motives by not selling any products. Progent sells consulting and services exclusively. This allows Progent to align technical services with the real needs of clients. Combining network consulting and product selling can result in a conflict where the proposed solution is built around a predetermined vendor instead of being based on the actual requirements of a customer.

Contact Progent
In case your Joliet, Illinois company wants to get in touch with Progent about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Immediate Online Network Assistance
For fast remote support, you can contact Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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