Joliet, IL Remote Support from World-class Computer Network Service Consultants
Progent's computer help services can deliver your Joliet, IL business low cost and dependable support from world-class consulting professionals. By delivering IT consulting service when you require it, offering specialized expertise for mission-critical technologies, offering unique support such as 24x7 server monitoring, and charging only for support you receive, Progent gives your Joliet, Illinois company an economical solution for optimizing the business value of small business information systems. Whether you run an on-premises datacenter, rely on cloud-based resources, or have a hybrid cloud/on-premises network, Progent is the intelligent choice for organizations and local governments to create and maintain a robust and secure information network and to have fast access to the skilled help typically restricted to businesses who are able to support a large internal IT staff.
For larger businesses, Progent offers co-sourcing and project management support to supplement the skills of your in-house IT service personnel. This can reduce expenses and minimize technical risks for big projects such as application programming, disaster recovery planning and testing, security evaluations, office consolidations, or software migrations and upgrades.
Progent can also offer access to accredited experts to assist your company to design and implement your cloud computing strategy.
Core Practice Areas Supported by Progent for Joliet, Illinois Office Networks
A Microsoft-certified Partner consulting firm with a world-class team of Cisco Premier CCIE networking consultants and Apple Computer certified engineers, Progent provides emergency assistance and low-cost online consulting to Joliet, IL small businesses for a wide range of computer technologies including:
Service Delivery Options for Joliet, Illinois Businesses
Progent offers a variety of options for providing small and midsize companies and local governments with cost-effective computer services for troubleshooting, system architecture, and network management outsourcing. Progent's paradigm for providing network support services is based on the Call Center operational structure familiar to larger IT organizations. Progent's Helpdesk Support Mechanism ensures fast support, thorough activity documentation, reliable follow-through, and tight expense monitoring across a range of IT support delivery alternatives that include remote repairs, in-person support, and top-level consulting.
- Online Service
Progent's Technical Response Center provides emergency and scheduled online assistance for Microsoft Windows, Linux, Apple OS X, and Cisco-powered systems in the United States and worldwide. Progent's seasoned service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or time loss of travel for onsite service visits. The experience of Progent's IT engineers allows them to resolve the majority of network issues quickly. For the most complex issues, Progent's depth of knowledge makes it possible to escalate support calls to advanced subject matter experts. Progent offers a convenient, web-based registration process for new clients to accommodate emergency network problems and Progent bills per minute with zero startup fees or time minimums, so you are invoiced only for the help you get. Specialists you can access remotely include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and GIAC-certified security professionals. Find out additional information about Progent's online network support services.
- On-site Service
Progent provides on-site technical assistance for registered clients in major metropolitan areas in the United States. Progent's on-site support personnel can operate in tandem with Progent's online service engineers to give small and midsize companies the optimal solution: on-premises service professionals when you require them as well as the on-line expertise of Progent's worldwide staff of IT consultants, security professionals, and business software developers. The response time for on-site service visits is usually less than 24 hours. There is no sign-up or retainer charge for becoming a Progent client for on-premises service. Find out more concerning how to register for Progent's in-person network service.
- Phone Support
Progent's Standard Help Desk Services provide small businesses a comprehensive service desk solution that manages all facets of online desktop technical support from service requests through trouble ticket generation, remote desktop control, status tracking, problem solving, and management reports. Progent provides call desk services at a substantial discount from Progent's normal desktop support rates, and Progent offers the additional option of rapid as-needed escalation to subject matter experts to resolve the most issues. For details, refer to Help Desk Services for Small Businesses.
- Shared Help Desk Services
Progent's Co-managed Help Desk services make it possible for your business to share the load for Help Desk services transparently between your in-house IT staff and Progent's nationwide pool of seasoned desktop support technicians and subject matter experts. Progent's shared Help Desk service is an advanced support solution built around the leading professional services automation (PSA) tool for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics. For more information, refer to Progent's Co-managed Help Desk services.
- IT Consulting Services
Progent provides small and midsize companies budget-friendly access to world-class consultants who can provide help with vital products and technologies including Windows Server 2022 solution design and migration expertise, Microsoft Windows Server 2019 migration consulting, Microsoft Windows 2016 Hyper-V hybrid cloud/on-premises solutions, Cisco network design, consulting services for Horizon3.ai's NodeZero threat assessment platform, network security consulting, high availability it system engineering, server virtualization strategies, plus configuration, programming and support for small business applications such as financials, operations, reporting, CRM, and productivity suites. Progent can help with one-time projects such as site relocations and major system migrations, extended projects such as customizing an older ERP platform to a modern Microsoft Dynamics 365 solution, database software programming and DBA support, and web design, on-going support including System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for IT infrastructure monitoring and network administration, or emergency response like disaster recovery and malware cleanup.
- Infrastructure Expertise for an At-Home Workforce
Progent can assist small and mid-size companies to design, deploy and debug the infrastructure needed to support teleworkers. Aspects of infrastructure for which Progent's consultants can deliver guidance include secure and efficient VPN connectivity, Virtual Desktop Infrastructure (VDI) platforms, router setup, Wi-Fi LAN planning and deployment, and reliable Internet connectivity. To learn about Progent's infrastructure consulting expertise for remote workers, refer to network infrastructure consulting services for telecommuters.
- Private Cloud Hosting
Progent's Private Cloud hosting offers full hosting for all of a small or midsize organization's production servers in an environment that not only delivers the top degree of fault-tolerance and expandability but that is in addition easy for clients to migrate to another support provider or to move internally if your business situation warrants it. Progent's Private Cloud hosting service is built around mature virtualization technologies that allow companies with mixed networks to benefit dramatically on the expense of hardware, infrastructure maintenance, and network management while achieving world-class dependability and an unparalleled level of vendor flexibility. Unlike conventional SaaS hosting models, Progent's Private Cloud Hosting covers all server-centric software in one centrally managed service, can support the multi- platform and non- standardized environments common with small companies, and keeps control of the software in the customer's hands so that migrating to a different virtualized host is fast, reliable, and affordable. This eliminates becoming a prisoner of a specific hosting service while still providing all the savings related to SaaS hosting services.
- Hybrid Cloud Integration Support
Progent offers advanced online support to help businesses of all sizes integrate their IT infrastructure with popular public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can help your IT team to plan and administer cost-effective ecosystems that support Windows and Linux systems and apps in either cloud-based systems or in hybrid architectures that combine on-premises resources along with public clouds. To assist you to integrate public clouds with physical datacenters, Progent offers a range of cloud integration services such as Office 365 Exchange Online integration with on-premises Exchange, Azure design and integration services, Amazon AWS cloud integration, Amazon Web Marketing Service programming and debugging, and Google Cloud Platform (GCP) integration consulting. Progent has over 20 years of experience delivering advanced consulting expertise online, and Progent can make sure you successfully carry out your cloud integration initiatives on schedule and within your budget.
Progent's Low-Cost Managed Services for Outsourcing Network Monitoring and Management
Progent's low-cost ProSight suite of network management outsourcing services is intended to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services available from Progent include:
- ProSight Active Security Monitoring (ASM): Next Generation Endpoint Protection and Ransomware Recovery
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior machine learning technology to defend endpoint devices as well as physical and virtual servers against modern malware attacks such as ransomware and email phishing, which routinely get by legacy signature-based AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and offers a unified platform to manage the entire malware attack lifecycle including blocking, infiltration detection, mitigation, cleanup, and post-attack forensics. Key features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense based on SentinelOne technology.
- ProSight Enhanced Security Protection (ESP): Unified Endpoint Security
Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to security threats from all vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, endpoint control, and web filtering through leading-edge tools packaged within a single agent accessible from a unified console. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's unique requirements and that allows you demonstrate compliance with government and industry information protection standards. Progent will help you specify and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Exchange email filtering.
- ProSight DPS: Managed Backup and Recovery
ProSight Data Protection Services from Progent provide small and mid-sized businesses a low cost end-to-end solution for reliable backup/disaster recovery. Available at a fixed monthly rate, ProSight Data Protection Services automates your backup processes and allows rapid recovery of critical data, applications and virtual machines that have become unavailable or corrupted as a result of hardware failures, software glitches, natural disasters, human error, or malware attacks like ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, apps, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can deliver world-class expertise to set up ProSight Data Protection Services to to comply with government and industry regulatory standards like HIPAA, FINRA, and PCI and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
ProSight WAN Watch is a network infrastructure management service that makes it simple and affordable for small and mid-sized businesses to diagram, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, client computers and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch makes sure that network maps are always updated, captures and manages the configuration of virtually all devices on your network, monitors performance, and sends notices when potential issues are detected. By automating time-consuming management and troubleshooting activities, WAN Watch can cut hours off ordinary tasks like network mapping, expanding your network, locating devices that require critical updates, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services.
- ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
ProSight Email Guard is Progent's email filtering and encryption platform that incorporates the services and infrastructure of top data security vendors to provide centralized management and comprehensive security for your email traffic. The hybrid structure of Progent's Email Guard managed service combines cloud-based filtering with an on-premises gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne malware. The cloud filter serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to inbound threats and conserves system bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance adds a further level of analysis for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and encryption. The on-premises gateway can also help Microsoft Exchange Server to track and protect internal email traffic that stays inside your security perimeter. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data leakage protection.
- ProSight LAN Watch: Server and Endpoint Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management technology to help keep your IT system operating at peak levels by checking the health of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your designated IT personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to disrupt your network Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its critical servers and apps hosted in a secure fault tolerant data center on a fast virtual host set up and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client owns the data, the OS platforms, and the apps. Because the environment is virtualized, it can be moved easily to a different hardware environment without requiring a lengthy and difficult reinstallation process. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Documentation and Password Management
ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect information about your network infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSLs ,domains or warranties. By updating and managing your IT infrastructure documentation, you can save as much as half of time spent looking for critical information about your network. ProSight IT Asset Management features a common repository for storing and collaborating on all documents required for managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Learn more details about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the health of their IT system. Powered by a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential infrastructure devices conform to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver instant benefits such as a more manageable Active Directory (AD) environment. Both versions also include a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, improved compliance with data security standards, more efficient utilization of network assets, quicker troubleshooting, more reliable backup and recovery, and less downtime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.
The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's preparedness either to block or recover rapidly after an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Hermes. Progent will work with you personally to gather information concerning your current AV defense and backup platform, and Progent will then produce a written Basic Security and Best Practices Report describing how you can follow industry best practices to build a cost-effective security and backup system that aligns with your company's requirements. For details, visit Progent's ProSight Ransomware Preparedness Report Service.
Why Progent Offers the Right Alternative for Joliet, Illinois Small Businesses
Progent's staff size, scope of technical skill, and familiarity with corporate network support allow small and midsize businesses to avoid the problems associated with over reliance on thinly staffed support organizations or independent consultants.
Teaming with Progent allows your small business to:
- Avoid Over Reliance on Freelance Support Consultants
For IT services, smaller businesses often rely excessively on freelance engineers. Although freelance support engineers have lower expenses than larger support organizations and can afford to charge nominally lower rates, individuals are often spread too thin to respond quickly to critical network problems. If an independent engineer is busy with another customer, sick, on travelling, or in training, the lack of replacement staff may force your business to wait for help in case of a crisis. The more your company grows, system unavailability or difficulties with critical applications get more expensive. The dollars you believed you were conserving on a freelancer can be eaten up fast due to lost output. Also, when freelance engineers encounter new technologies, the unavailability of a big consulting team to count on for help forces them to learn with the meter running while your business winds up with the bill for their continuing education.
- Gain Access to Experts in Complex Network Solutions
The majority of small support firms or freelance consultants focused on small company IT support may excel at delivering connect-the-dots fixes but lack the background to work cost-effectively with complex network infrastructures with a variety of platforms, multiple offices, VoIP implementations, mobile workers, interconnected financial and analytical software, eCommerce, and specialized line-of-business applications. Progent's experience with worldwide companies and Progent's large team of experts can be valuable to your company because big-company environments are by nature complex, support problems demand thorough understanding of in many technical areas, and achieving an acceptable level of stability, reliability, and protection calls for industry-proven processes.
- Build a Firm Basis for Growth
Small companies often start with a network cobbled together on a shoestring budget. Without a strong basis, a sequence of band-aid fixes commonly get piled on top of a tenuous structure. As a business grows, stability and expandability issues can obstruct the productivity of the business. These environments require thorough assessment, intelligent strategic analysis, and in-depth expertise to migrate to an IT infrastructure that will provide the reliable basis to meet current business requirements and support future growth.
- Work with Solution Finders, Not Product Resellers
Smaller businesses need guidance and education to work through an increasingly complex maze of IT options offered for enabling business growth and enhancing efficiency. Businesses do not need an IT consultant or support organization that tries to promote products. Progent eliminates conflicts of interest by not selling any products. Progent offers consulting and services exclusively. This allows Progent to align consulting support services with the real interests of clients. Combining IT support and product selling can lead to a conflict where the proposed solution is based on a predetermined vendor rather than being driven by the true requirements of a customer.
How to Contact Progent
If your Joliet, Illinois business wants to contact Progent about network outsourcing, consulting, or technical support services, phone 800-993-9400 or go to Contact Progent.
Fast Online Technical Assistance
For fast remote technical support, you can call Progent's Online Help Desk toll-free at 1-866-PROGENT (866-776-4368).