Network Support for Small Companies
Information Transfer
Nationwide Remote and On-site Consulting
Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to clients. By training customers to deal with issues that are not beyond their capability, Progent is able to concentrate on providing high-value services by helping clients to resolve tough problems and streamlining the adoption of advanced technologies. Progent regularly assists customers to hire in-house, first-call IT service staff such as Microsoft Windows 8, Windows 7, and XP PC support personnel, after customers evolve to the level that outsourcing 100% of these services is no longer cost effective.
Key features and benefits of Progent's knowledge transfer services include:
- Teach Clients to Deal with Common Problems
Progent's consultants are chartered to help clients understand how to resolve day-to-day problems that occur with any IT network. By enhancing the ability of customers to deal with common support issues, Progent's consultants can concentrate on providing high-value services that require the experience and training of Progent's certified professionals. In addition, by freely sharing IT information with clients Progent is able to build a sense of partnership with clients that leads to long term relationships built on a shared commitment to maximizing the business value of the IT network. - Help Clients Hire Support Staff
When your company has reached the point where it makes sense to handle at least some IT support services internally, Progent can help you identify and qualify suitable candidates with the technical support skills relevant to your network environment. Progent has found over time that this service can prolong Progent's client retention rate by aligning Progent more closely with the evolving business needs of customers. This service also allows Progent to focus on providing high-value service which is difficult for the internal staffs of even the largest IT organizations to provide. - Customized, One-On-One Training for End Users
Progent offers one-on-one training customized for individuals who want to expand their knowledge of mainstream office productivity software and network hardware. Find out more about Progent's Office Word and Office 365 Word training, Office Excel and Office 365 Excel training and consulting, Microsoft Project training, and Apple Mac consulting. - Expert-level Training for Mission-critical Technologies
Progent's certified consulting experts offer individualized training on complex, mission-critical technologies or applications for which your business feels the need for in-house expertise. Areas where it may make sense to increase the knowledge of your internal IT staff include Active Directory, Microsoft Exchange Server, Microsoft ISA Server, or Cisco-based network infrastructure and VoIP technology. - CISSP, CISA, and CISM-certified Security Consulting
Progent can provide a CISSP-certified cybersecurity consultant, CISA-certified security audit expert, CISM-certified security management professional, or GIAC-certified information assurance specialist to enhance your IT staff's understanding in a broad range of security areas including Security Management Practices, Access Control Systems and Methodology, Operations Security, Physical Security, and Business Continuity Planning. - Detailed Documentation of Services
Progent provides detailed documentation for all delivered services. These service reports provide your internal IT staff with a concise and useful history of important technical issues surrounding your network and can provide insight into how to anticipate and resolve problems in the future.
For an example of how Microsoft Operations Manager helped a business achieve enterprise-class network management, read the Microsoft Operations Manager Case Study.
If you need help now for your small business network, call 1-800-993-9400 or visit Contact Progent.
An index of content::
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Engineer Project Management
For enterprise project management support, Progent can provide access to veteran IT professionals with years of experience in IT management, application development, and business process engineering for organizations from Big 4 firms to dot-com startups to state government agencies. These proven IT managers can provide project management expertise to help enterprise clients follow best practices to make sure development or deployment projects are completed on time and within budget.
Professional Security Management
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Progent offers the expertise of CISM Premier security consultants. The Certified Information Security Manager (CISM) committee defines the basic capabilities and global standards of skill that information security professionals are expected to master. It gives business management the assurance that those who have earned their CISM certification have the experience and knowledge to provide efficient security management and consulting services.
Solaris Cybersecurity Team
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If your business runs a Solaris network or a multi-OS IT environment, Progent's CISM, CISSP and ISSAP-premier consultants can help your whole organization in a wide range of security areas including security administration procedures, security design and strategies, connection management products and techniques, software development security, business processes security, hardware security, telecommunications, infrastructure and Internet security, and business continuity preparedness. CISM, CISSP and ISSAP stipulate the basic skills and worldwide standards of performance that information security managers are required to master. These certification offer IT management the assurance that those who have earned their CISM or CISSP certification have demonstrated the experience and knowledge to offer world-class security support and engineering services.
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IP Address Management Troubleshooting
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Windows desktop virtualization Professional
Citrix HDX Onsite Technical Support
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IT Consultants SharePoint 2016 DLP
SharePoint 2016 and SQL Server Consultant
Progent's Microsoft-certified SharePoint consultants offer affordable remote and on-premises consulting expertise, software development, and troubleshooting support for businesses of any size who want to upgrade to SharePoint Server 2016 or SharePoint Online from earlier releases of SharePoint.
Service Desk Sharing Economics Remote Support
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Progent's Helpdesk management and co-management service programs enable organizations to cut costs, enhance productivity, and adapt rapidly to sudden changes in economic environments.
Open Now CISM Certified Cybersecurity Management Consulting
CISM Certified Security Management Technology Professional
Progent can provide the expertise of CISM Certified security professionals. The Certified Information Security Manager (CISM) committee describes the basic competencies and international standards of skill that IT security professionals are expected to learn. CISM provides executive management the confidence that those who have earned their CISM credential possess the background and capability to provide effective security administration and consulting services.
Windows 8.1 Security IT Consultants
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Windows 8.1 is engineered to power devices ranging from smart phones and tablets to engineering workstations. An abundance of new and improved features, such as its touchscreen support and signature tile user interface, offer a broad range of advantages for organizations who know how to put them to work. Progent's Windows consultants can help bring your organization up the learning curve with Microsoft Windows 8.1 and show you how to derive significant business value from the operating system's various new and enhanced technologies.
SMS Server 2003 Upgrade Professionals
SMS Server 2003 Upgrade IT Consultants
Progent's Microsoft-certified consultants offer small and medium size companies world-class consulting services for Microsoft Systems Management Server 2003 and System Center Configuration Manager 2007, Microsoft's standard tools for change and configuration management. Configuration Manager is the new title for the change management platform formerly known as SMS Server. Configuration Manager 2007 offers a range of new features to Microsoft Systems Management Server 2003 such as comprehensive automation, built-in Windows Vista Microsoft Windows Server 2008 support, quarantine support, and device driver management. Progent's Microsoft certified engineers can show you how to use Systems Management Server or System Center Configuration Manager economically for automated OS and application deployment, security patch control, application metering, and software license reconciliation. Progent's consultants can also help you to migrate efficiently from SMS Server to System Center Configuration Manager.
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