Progent has extensive experience providing a full-spectrum of online IT consulting and emergency troubleshooting services to local governments and school districts throughout the United States. Progent is one of the industry's pioneers in delivering expert remote network support and has provided IT solutions to organizations in all 50 states. (See Progent's customer testimonials.) Remote support saves travel costs and solves problems faster than onsite service calls.
Progent's Practice Areas
Progent is a Microsoft AI Cloud Partner and maintains one of the largest teams of Cisco-certified CCIE network engineers of any independent IT services firm in the world. Progent's support professionals also hold certifications from Apple, F5, Citrix, Juniper, and all major Linux distributions. Progent's security engineers have earned the industry's most prestigious security certifications including CISA, CISM, CISSP-ISSAP, and GIAC. This breadth and depth of technical know-how allows Progent to resolve problems quickly, even in the non-standardized, multi-vendor environments common to the data centers of local governments and school districts. Fast solutions translate into lower costs cutting service expenses and avoiding network downtime.
Progent's team of more than 100 Microsoft and Cisco-certified engineers and technicians offer world-class consulting and troubleshooting services at prices local governments can afford. With Progent's online help you can, for example, migrate smoothly to the latest products from Microsoft such as Windows Server 2019 and Exchange Server 2019, or maintain products Microsoft no longer supports such as Windows Server 2008. Progent's Cisco experts can help you update your router software without disrupting your network, and Progent's security engineers can help you protect your data and comply with government security mandates. Progent can also help you build and maintain hybrid networks that incorporate both on-premises and cloud-based resources. For cloud computing, Progent can provide the support of Microsoft 365 consultants, Microsoft Azure consultants, Amazon AWS integration experts, and Google Cloud integration experts.
Progent's online practice areas include:
Progent's Ransomware Defense and Recovery Solutions
Ransomware can cripple or even destroy a company. Progent has developed solutions that marshal leading-edge AI technology and the knowledge of seasoned data security experts to help businesses of all sizes to protect against or clean up after a ransomware assault. Progent's services include enterprise-wide preparedness assessments, continuous monitoring, ransomware protection using machine learning, and rapid recovery guided by Progent's veteran team of ransomware remediation experts.
Progent's ransomware protection solutions are designed to stymie ransomware attacks before they stop your business, and to return victimized networks to ongoing operation as quickly as possible. Progent's ransomware protection solutions can be delivered on-site or online to save time and minimize costs. Progent has experience working with top IT insurance companies including Chubb to deliver vulnerability audits, remote monitoring, rapid recovery, settlement negotiation, and root-cause forensic analysis.
Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to help organizations to take the time-critical first steps in mitigating a ransomware assault by putting out the fire. Progent's online ransomware engineer can help you to identify and quarantine infected devices and protect undamaged assets from being compromised. If your system has been breached by any strain of ransomware, act fast. Get help quickly by calling Progent's Ransomware Hot Line at 800-462-8800. For details, see Progent's Ransomware 24x7 Hot Line.
Progent's ProSight Ransomware Vulnerability Report: Online Evaluation
Progent's ProSight Ransomware Preparedness Report service is an affordable service centered on a brief interview with a Progent backup/recovery expert. The interview is designed to help evaluate your company's ability either to block ransomware or recover quickly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Egregor. Progent will consult with you directly to gather information concerning your current security profile and backup/recovery system, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to create a cost-effective security and backup environment that minimizes your exposure to a ransomware attack and meets your business requirements. For details, see Progent's ProSight Ransomware Preparedness Report Service.
ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates SentinelOne's cutting edge behavior-based threat analysis tools to defend physical and virtual endpoints against modern malware assaults like ransomware and email phishing, which easily get by legacy signature-based AV products. ProSight ASM safeguards on-premises and cloud resources and offers a unified platform to address the entire threat lifecycle including filtering, detection, mitigation, cleanup, and forensics. Key capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against newly discovered threats. Find out more about Progent's
Ransomware Recovery Help: Progent's Ransomware Response Consulting Support
Progent's ransomware recovery experts can help you to reconstruct an IT network victimized by a ransomware crypto-worm such as Ryuk, Blackcat, Sodinokibi, DopplePaymer, Snatch or Nephilim. To find out more, visit Progent's ransomware removal and operational continuity expertise.
Ransomware Negotiation Expertise: Settlement with Ransomware Adversaries
Progent's veteran ransomware negotiation experts can assist you to reach a settlement agreement with attackers after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Egregor. For more information, refer to Progent's ransomware settlement negotiation expertise.
Ransomware Forensics: Ransomware Forensics Investigation and Reporting
Progent's ransomware forensics consultants can capture the system state after a ransomware incursion and perform a comprehensive forensics study including root-cause determination without impeding activity related to operational continuity and data restoration. To learn more, refer to Progent's post-attack ransomware forensics analysis and reporting.
A Proven Service Model
Progent's engagement model is simple and efficient. Whether you need help with a long-term project or require emergency troubleshooting, it's easy to initiate and terminate services with Progent. For support services provided during regular business hours, there's no start-up fee, minimum hours requirement, retainer, or other hidden costs. Progent bills by the minute at highly competitive rates and provides thorough documentation of all services delivered.
Here's how a Progent customer described the benefits of using Progent's remote consulting expertise:
I just want to say thank you to Progent and Chris for the level of support and services your company provided me... As of this year I had plans to upgrade an existing barebones server and migrate my Exchange 2003 server to Exchange 2010 on a virtual environment. I originally didn't have much experience with Exchange 2010 or virtual machines in a production environment and I was unsure how smooth the migration process would go. However, the money that I will eventually save from switching from a bare metal to virtual server installs will basically pay for the IT consulting provided by Progent. This was a win-win situation for me. I saved money from switching from bare metal installs to virtual and basically increased my level of comfort because I knew I would have an expert overlooking the migration process.
I also wanted to note that I have talked to three other IT consultants within my area, but none of them where able to provide the level of support that I was looking for. Out of the three companies, the first one didn't have a lot of experience with Exchange 2010, the second company didn't have a whole lot of experience with Hyper-V and recommended a VMware solution that would cost me a significant amount more, and my third company wanted me to pay a high consulting fee, or pay a lower fee (which was still higher then Progent's fee) if I signed a contract for 100 service hours. The second company that suggested to go with a VMware solution wasn't bad. However, the state board of education allows me to buy into a state license agreement with Microsoft. I was able to buy Microsoft products at a 90% discount. VMware's education discounts couldn't even compare to this, and I would still have to buy more software licenses if I went with VMware. This was basically a no brainer for me. I would definitely recommend Progent to other schools and IT personnel looking for some additional help.
Contact Progent for IT Support Services for Local Governments
To contact Progent about IT outsourcing solutions for local governments and school districts, call 1-800-993-9400 or visit Contact Progent.