For small and midsize businesses located in Madison Wisconsin, Progent offers help for computer systems based on UNIX or Linux or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has delivered online support to companies in all 50 states in the United States. (See Progent's client testimonials). Progent also offers the expertise of Cisco CCIE-certified engineers for challenging connectivity problems, as well as the assistance of CISA and CISM-accredited security consultants to help with advanced security design and business continuity preparedness.
Progent's online support engineers represent exceptional value because they have the practical experience and the advanced technology to resolve the majority of information system problems quickly. Efficient support lowers direct expenses since service calls accumulate a smaller number of billable minutes. Remote help also avoids the cost of dispatching an engineer to your office. Your company benefits even more in incidental costs by reducing or avoiding network downtime and associated losses due to business discontinuity, disgruntled customers and vendors, idle workers, and distracted management.
Progent's billing model for remote help is designed to stretch your IT service investment. Progent charges per minute for telephone-based consulting, so you are invoiced exclusively for the services that you receive. Unlike many online service organizations, Progent asks for no startup charge or minimum payments. Progent's one-minute billing unit and clean model for billing eliminate situations where fast solutions somehow end up as large bills. Progent's penchant for handling technical issues efficiently results in your business conserving money.
Progent's Online Support Tools
Over time, Progent has refined an array of customized technologies and field-tested methodologies which promote the maximum level of efficiency for online consulting and troubleshooting for small and midsize business computer networks. Progent provides safe VPN support for gateways from a variety of leading companies such as Microsoft, Cisco, Juniper/NetScreen, Sonicwall and Watchguard. Secure VPN access enables the experts of Progent's online support team to interface to your company's environment remotely without compromising system security.
Progent's proprietary technical support database system maintains detailed documentation describing all support that Progent's clients have been provided. Progent's team consultants have access to the details of all help rendered to each Progent customer by every consultant. This archive of problems and repairs is organized as a conveniently accessible support knowledge base that permits Progent's online support engineers to share their experiences company-wide to make sure that the effectiveness of Progent's support services improves over time. Progent's advanced accreditations and close associations with important technology companies such as Cisco and Microsoft make available other massive technical support databases and permit quick response from vendors' in-house support staff so Progent's online service experts are able to find the best resolutions quickly.
Start Receiving Remote UNIX/Linux, Sun Solaris, or macOS and OS X Technical Help from Progent
To access Progent's remote support in Madison Wisconsin or to learn more about Progent's phone support options, call Progent at
Remote Network Support Services Offered Progent
Progent's online network support experts possess credentials in an extensive array of products and technologies. This wide range of technical skills enables Progent's consultants to resolve almost any emergency that may occur in a small or midsize business network. Certifications earned by Progent consultants in UNIX-family platforms include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple ACSA, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco credentials awarded to Progent technical support engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified CCNP, CCNA, Security Professional (CCSP), Voice Professional, CCDA and CCDP.
To support businesses with multi-platform networks, Progent also offers access to consultants with advanced Microsoft certifications such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's security engineers include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and CISSP-ISSAP engineers.
Online support services provided by Progent to customers in Madison include:
Progent's UNIX/Linux support engineers can offer urgent online assistance for troubleshooting problems within UNIX/Linux networks powered by popular versions of UNIX such as:
The Cisco CCIE certification is the premier recognition for network consultants, and validates an individual's technical knowledge at the expert level. CCIEs know how to handle the most intractable challenges associated with network design, deployment, administration, protection, and troubleshooting. Cisco qualified CCIEs work on a privileged basis with Cisco's internal engineers in analyzing problems with IOS Software network management utilities and developing workarounds or identifying software updates. CCIEs represent an exceptional value because their depth of experience permits them to resolve the most intractable problems rapidly. In typical instances, less seasoned service providers can wrestle for hours or days with identical problems that a CCIE can resolve in minutes.
Few support providers make CCIEs accessible to assist small and mid-size companies. Progent can provide quick phone contact with a Cisco CCIE so your company can get timely help for serious network issues that are lowering worker efficiency but are outside the scope of your ordinary network service personnel. Progent's Cisco-qualified CCIE support experts can connect to your network by means of advanced on-line troubleshooting tools to perform efficient, safe, and economical diagnosis and repair.
Progent's Cisco CCIEs offer assistance with the complete line of Cisco's popular family of connectivity devices including PIX 500 Series Firewalls and ASA Series Firewalls, the Catalyst FWSM modules, secure broadband and integrated services routers, wireless access points and bridges, Cisco Meraki cloud-managed Wi-Fi access points, VoIP systems, Catalyst switches, as well as Virtual Private Network (VPN) solutions.
Progent's Microsoft-expert remote service experts offer network problem solving and IT support for all Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your organization the expertise of consulting engineers who can help you with a wide range of technology support services such as Windows Server 2022 solution design and integration consulting,
Windows Server 2019 expertise,
Microsoft Windows Server 2016 migration support and cloud integration consulting,
Windows Server 2012 R2 maintenance,
Windows Server 2008 R2 migration (help, assistance,
Microsoft Exchange 2019 deployment,
MS Exchange 2016 planning and deployment, Microsoft Exchange 2013 integration,
Microsoft Exchange 2010 monitoring and support,
SharePoint Server 2016 migration and hybrid integration consulting services,
SharePoint Server 2019 planning and deployment, Microsoft Teams expertise, Microsoft Skype for Business planning and deployment consulting, Lync Server management and Office Communications Server upgrade, Forefront TMG administration and ISA Server migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, Microsoft SQL Server 2016 migration and development, and SQL Server 2014 support,
Systems Center Operations Manager (SCOM) network monitoring and reporting,
Project Server planning,
SBS Server support, and
Windows Essentials cloud integration.
Progent also offers a wide array of remote desktop services such as Windows 11 migration help and designing and deploying Microsoft 365 cloud solutions for Windows workstations.
Progent's accredited CISSP and ISSAP network security engineers offer a variety of security services to enhance the protection of your UNIX, Linux, Sun Solaris, Mac or Microsoft Windows network against internal or external threats or assist you to recover quickly following a serious breach. Security services available from Progent cover comprehensive security analysis using utilities such as GFI LANguard NSS, AMAP Application Scanner, and software from Metasploit and Netcat; quick recovery from virus and worm attacks; integrating firewalls; building secure mechanisms for off-site and mobile connectivity; securing your email system from viruses, spam and DHA attacks; and offering round-the-clock proactive monitoring.
Progent's Co-managed Help Desk services allow your business to split the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of veteran desktop support engineers and matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative service desk solution built around the leading professional services automation platform for handling end-user service requests, ticketing, responsibility, progress tracking, and metrics.
Progent's Help Desk consulting expertise can aid you in creating an efficient new Help Desk Call Center or revamping your existing one, identifying or modifying Call Center software products to handle the particular requirements of your company, or providing occasional online staff to reinforce your existing Help Desk Call Center group to handle unusually busy events such as software migrations, mass updates, or installing new business software.
Progent's Help Desk team of seasoned network experts gives your workers in Madison Wisconsin fast communication with a reliable support group with substantial background delivering telephone-based support and remote repair service for IT systems based on UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft technology. Progent's concentration is to earn the Help Desk Call Center perception as a major contributor to company performance, and Progent's aim is to resolve and not simply annotate IT problems.
Progent's Apple Mac professionals can promote the imaginative elements of Apple Mac systems by delivering phone-based help support and education in imaging, audio, and video. Progent's support professionals can provide assistance in a large selection of Mac creative tools such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, Apple Logic, Apple Final Cut Pro, Apple Motion, and After Effects. Progent's Mac experts can also assist you with specific projects such as scanning or digitizing audio/video or configuring an audio/video production studio.
Remote Network and Server Monitoring Support
Progent can provide businesses in Madison Wisconsin remote computer system monitoring services based on Microsoft Operations Manager IT infrastructure monitoring and reporting, adapted by Progent to suit your business so that your network support is proactive rather than reactive. By spotting emerging issues before they expand into downtime, system monitoring can head off inconvenient and expensive service crises. Progent can also use network monitoring products like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X networks, Windows networks, or environments powered by a combination of platforms.
Wisconsin State Contact Information:
Progent offers consulting services and onsite technical support throughout the state of Wisconsin.
| City | Address | Phone | Link |
| Appleton | 4321 W. College Ave, Suite 200 Appleton, WI 54914 United States |
(920) 843-5180 | Appleton Network Support Services |
| Madison | 6709 Raymond Road Madison, WI 53719 United States |
(608) 416-1444 | Madison Network Support Services |
| Milwaukee | 1345 N. Jefferson Milwaukee, WI 53202 United States |
(414) 800-2060 | Milwaukee Network Support Services |