Unified Messaging Help and Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams and Teams Premium integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 offers simple archiving but does not include integrated support for key data protection services such as Exchange Online backups or long-term point-in-time recovery for OneDrive for Business or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a full-featured BDR solution for programmable backup and quick recovery of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint documents, OneDrive for Business data, and content on Windows endpoints. Progent is a certified Hornetsecurity partner and offers ProSight Data Protection Services (DPS) 365 Total Backup to provide comprehensive management services for Hornetsecurity's 365 Total Backup suite. ProSight DPS 365 Total Backup provides an affordable backup-as-a-service (BaaS) solution that protects M365 components against data loss caused by user or software mistakes, malicious corruption, and malware attacks like ransomware. For more information, see ProSight DPS 365 Total Backup services for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
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Sun Solaris Cybersecurity Companies
UNIX Security Audits
If your company has a Sun Solaris network or a mixed-platform IT environment, Progent's CISM and CISSP-premier consultants can help your whole organization in a wide range of security areas including security management practices, security design and models, access control products and methodology, software development security, operations security, physical security, telecommunications, infrastructure and web security, and business continuity preparedness. CISM and CISSP stipulate the basic competencies and worldwide standards of knowledge that network security managers are required to master. These accreditations provide executive management the assurance that those who have achieved their CISM or ISSAP qualification have demonstrated the experience and knowledge to deliver world-class security management and engineering help.
Ransomware Recovery Preparedness Review Consultant
Ransomware Recovery Readiness Review Professionals
Progent's ProSight Network Audits offer a quick and low-cost alternative for small and medium-size organizations to get an unbiased evaluation of the health of their information system. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of information technology professionals, ProSight Network Audits show you how closely the deployment of your essential infrastructure devices adhere to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant benefits such as a more manageable and more secure Active Directory implementation. Both options also offer the ongoing advantages of state-of-the-art remote network monitoring and management (RMM) technology. These advantages can include easier network management, better compliance with government and industry security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability.
Small Business Server 2003 Troubleshooting
SBS Premium Add-on Technology Consulting Services
Microsoft Small Business Server is a low-cost collection of server products that offers the basis for a feature-rich but manageable information. The integration demands of the Microsoft .NET functions included with Microsoft Small Business Server calls for an IT consultant with hands-on background and broad knowledge in planning and implementing cohesive and comprehensive information technology solutions. Progent's Microsoft-certified experts have extensive backgrounds with the technologies incorporated in Microsoft SBS 2011 and SBS 2008. This experience ensures you success in deploying, administering, and servicing network solutions based on the SBS suite of servers and programs.
Top Microsoft Teams conference bridges Consultants
Microsoft Teams Consult
Progent can assist your organization to plan an upgrade to Microsoft Teams from Skype for Business and install, manage, and debug a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Office and Microsoft 365 apps, Exchange, SharePoint, and your PBX.
Technical Support Services Android and Active Directory integration
Android and Cisco Jabber Configuration
Progent's veteran group of IT consultants and subject matter experts have years of background providing remote and onsite assistance for organizations of all sizes who want to integrate Android phones into their IT networks so that mobile clients can communicate and collaborate from virtually anywhere. Progent has the range of know-how to resolve network issues that span numerous manufacturers and that entail a mix of legacy and current information technology. Progent provides affordable online consulting to assist you with any aspect of designing, implementing, managing and troubleshooting your Bring-Your-Own-Device (BYOD) environment. Progent can provide as-needed technical support to help you to resolve particularly challenging technical issues, or Progent can provide outsourced or co-sourced project management support to ensure that you finish strategic network projects on time and on budget. Progent can assist with on-premises, cloud-centric, or hybrid networks and can provide support for operating systems, apps, management utilities and hardware infrastructure. Progent also can provide customized group or one-on-one classes to help you manage and operate Android phones securely and productively.
Microsoft Skype for Business conference bridges Technology Professional
Skype for Business and iPhone Engineer
Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as IP-based and traditional PSTN calling. Lync 2010 can extend the capability of Exchange, SharePoint and Office desktop or Microsoft 365 and streamlines administration via integration with Windows AD. Lync can also cut expenses by eliminating VoIP hardware and subscription fees, PBX gear, or legacy video conferencing technology. Progent's certified IM and Presence experts can provide online and on-premises support services to help you to manage and repair your current Lync Server 2010 deployment or assess the advantages of upgrading from Lync Server 2010 to Skype for Business, which is the new release of the product family. Progent can also assist you to plan and carry out a smooth Skype for Business migration or a migration to Microsoft Teams.
Work from Home IP Voice Online Consulting
At Home Employees IP Voice Computer Consultant
Progent can help small and mid-size organizations to deploy VoIP solutions to give their remote workforce the advantage of seamless access to the corporate phone infrastructure.
Remote Technical Support Altaro VM Backup Planning
Hornetsecurity Altaro VM Backup Deduplication On-site Support
Altaro VM Backup software from Hornetsecurity offers small organizations a dependable and budget-friendly solution for backing up and recovering Hyper-V and VMware-based virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, remote, multi-site, and cloud environments and also enables cost-effective cloud backup to Microsoft Azure Block Blob storage. Altaro VM Backup protects against ransomware via Immutable Cloud Storage. This produces tamper-proof backup data that cannot be modified by any user including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a wide array of remote or onsite consulting services to help you to plan, deploy, manage and debug a comprehensive backup/restore system powered by Altaro VM Backup software. With ProSight Data Protection Services Altaro VM Backup, Progent delivers a managed backup/restore service based on Altaro VM Backup technology.
CIO Online Technical Support
Remote Technical Support Part-Time CIO
Progent can provide small companies with an IT management professional who can act as a part-time Chief Information Officer. This part-time Chief Information Officer can offer strategic direction to help you deploy appropriate technology to enhance business operations so they align more closely with your business objectives. Your company can create and install a well thought out IT strategy without absorbing the cost of a full-time senior IT executive.
Microsoft SMS Server Setup and Support
Microsoft Systems Management Server 2003 Remote Technical Support
Progent's certified consultants offer small and medium size businesses enterprise-level consulting support for Microsoft Systems Management Server 2003 and Configuration Manager, Microsoft's solutions for update and deployment automation. System Center Configuration Manager is Microsoft's new title for the change management solution previously known as SMS Server. Configuration Manager offers a variety of new features to Microsoft Systems Management Server such as comprehensive automation, built-in Vista Windows Server 2008 awareness, quarantine support, and boot image management. Progent's Microsoft certified consulting professionals can help you use SMS or System Center Configuration Manager effectively for streamlined OS and application installation, security patch administration, application metering, and licensing reconciliation. Progent's engineers can also help you to migrate smoothly from Microsoft Systems Management Server 2003 to Configuration Manager.
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