Unified Messaging Consulting and Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange 2019 migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange 2019 or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams and Teams Premium integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 offers simple archiving but does not include integrated support for crucial data protection capabilities like Exchange Online backups or long-term point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup delivers a full-featured BDR solution for automatic backup and rapid recovery of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint sites, OneDrive data, and content on Windows desktops and laptops. Progent is an Hornetsecurity partner and has designed ProSight Data Protection Services (DPS) 365 Total Backup to provide end-to-end managed services for Hornetsecurity's 365 Total Backup product. ProSight DPS 365 Total Backup provides a budget-friendly backup-as-a-service (BaaS) solution that guards M365 apps against data loss or corruption caused by user or system error, malicious corruption, and cyber attacks such as ransomware. To find out more, see ProSight DPS 365 Total Backup solutions for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
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Skype for Business and iPad Consulting Services
Expert Microsoft Certified Engineers Skype for Business Mobility Services
Lync 2010 supports IM, Presence, audio and video conferencing, desktop sharing, and both IP-based and PSTN telephony. Lync 2010 can extend the capability of Exchange, SharePoint Server and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync can also cut capital and operational costs by eliminating VoIP equipment and subscription services, PBX systems, or conventional teleconferencing solutions. Progent's certified unified communications consultants offer online and on-premises support to assist your company to maintain and troubleshoot your existing Lync 2010 deployment or assess the benefits of upgrading from Lync to Skype for Business, which is Microsoft's renamed and revamped version of the product. Progent can also assist your organization to design and execute an efficient Skype for Business migration or a migration to Microsoft Teams.
Windows 10 Training Integration Services
On-site Support Windows 10 Configuration
Progent's Microsoft-certified consulting experts can assist organizations of any size to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Windows. Online and on-premises evaluation and upgrade services for Windows 10 available from Progent's consultants include ROI analysis, project management, application compatibility testing, pilot systems, Hyper-V virtualization architecture, Cloud and hybrid solutions, mobile device management and synchronization, telecommuter access, data and identity security, streamlined deployment and administration, infrastructure design, Wi-Fi support, business continuity planning, custom training for network management staff and end users, and post-migration Call Center support services.
Work from Home Cloud Integration Network Engineer
Work from Home Cloud Integration Technical Consultant
Progent can assist small and mid-size businesses to provision their home-based employees with reliable integration with public cloud services.
Integration Duo Multi-factor Authentication
IT Consulting Duo Identity Authentication
Progent's Duo services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with Apple iOS, Android, and other personal devices.
Mac Office Entourage Classes
Office Excel for Mac Class
Progent can provide one-on-one education designed for people who wish to broaden their understanding of the macOS and OS X operating system, Mac computers, or Mac office productivity applications including Microsoft Word, Excel, and Outlook for Mac. Progent also offers specialized group or individual online classes for macOS and Mac OS X applications.
SQL Server 2016 Monitoring Setup and Support
SQL Server 2016 Mobile Reports Support and Help
Microsoft SQL Server 2016 offers major improvements in performance, scale, security and compliance, high-availability, BOYD integration, and integrated BI. New features include PolyBase for processing SQL and NoSQ files simultaneously for data warehousing, Jason support, Always Encrypted mode, Mobile Reports, and centralized management of local and cloud resources. Progent's Microsoft-certified consulting team can deliver online and onsite expertise to assist organizations of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to integrate SQL Server 2016 with other core Microsoft technologies including Windows Server, Exchange, SharePoint Server, Dynamics GP, Skype for Business, and System Center Operations Manager (SCOM).
Cisco VTC Engineers
Consultant Services LifeSize Video Conferencing
Progent offers the services of an accredited consultant with an extensive background deploying products from the leading video conferencing/telepresence vendors including Cisco, Polycom, LifeSize and Radvision and can assist you to design, configure, expand, or troubleshoot a video conferencing solution that protects your investment and maximizes the strategic value of your information network. Progent can also provide the services of network infrastructure engineers able to assist businesses of all sizes to create and maintain a network that delivers the speed, reliability, protection, and scalability required to accommodate your video conferencing/telepresence environment.
Microsoft Windows 10 Upgrade Software Recovery
Microsoft Windows 10 Evaluation Online Consulting
Progent's Microsoft-certified consultants can help organizations of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier release of Microsoft Windows. Online and on-premises evaluation and migration support for Microsoft Windows 10 available from Progent's consultants include Return on Investment analysis, project coordination, application compatibility testing, test lab systems, virtualization architecture, Cloud solutions, mobile management, telecommuter connectivity, security and compliance, streamlined deployment and administration, network infrastructure design, Wi-Fi support, disaster recovery planning, group and personal training for IT support staff and end users, and ongoing consulting support.
Microsoft Hyper-V Virtual Machines Specialists
Hyper-V Consultancy
Progent's certified consultants can assist you to evaluate the possible benefits of Hyper-V-based server virtualization for your company, conduct pilot installations to validate Hyper-V's operation with your line-of-business software, assess your network and server architecture for optimal operation with virtual server technology, assist you in moving to Windows Server 2008 and configuring Hyper-V, educate your IT staff to track and administer Hyper-V, provide expert consulting help for improving the protection of your virtual servers, establish and test disaster recovery procedures that maximize network uptime, and provide continuing consulting and technical support including affordable online repair and comprehensive Help Desk services.
Duo MFA and Single Sign-on Remote Support
ProSight Duo MFA Engineer
Progent's Duo service plans incorporate Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other personal devices.
Learning Macintosh Applications
Learn Apple Final Cut Pro
Progent's Mac experts can support the creative aspect of Mac environments by offering consulting services and education in imaging, audio, and video. Progent's support professionals offer expertise in a range of Mac programs such as Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Final Cut Pro, Apple Motion, and Adobe After Effects. Progent can also assist you with specific jobs such as capturing or digitizing audio or video or setting up an audio/video production studio.
After Hours iPhone security Consulting Services
iPhone VPN Consultant Services
Progent offers affordable online consulting to help your business to plan, deploy, and troubleshoot any facet of your iPhone and iPad and Windows integration efforts and is available for quick tasks to help you through occasional technical bottlenecks or long-term engagements to help you finish business-critical projects on schedule and within budget. Progent has expertise in local, cloud-based, or hybrid networks and can help you create or maintain a resilient, secure and scalable infrastructure that aligns with your computing model. Progent can also provide online and onsite training for individuals or groups to help manage and use your iPhones and iPads in a safe, team-oriented ecosystem that maximizes the business value of your information system.
Consultants SQL Server Replication
Microsoft MS SQL Network Security Auditing
Progent's certified SQL Server application programmers and database administrators offer remote consulting to assist organizations of all sizes to create, administer, and troubleshoot applications powered by Microsoft's SQL Server RDBMS platform and Microsoft's .NET framework. Progent's SQL Server consultants can provide help with any element of application development in environments that range from small office databases to VLDB applications and data warehousing.
Palo Alto Networks App-ID Security Organizations
Palo Alto Networks Zero Trust Technical Support
Progent's Palo Alto Networks firewall experts can show you how to choose, deploy, and manage Palo Alto Networks firewalls to provide a next-generation cybersecurity ecosystem that spans your on-premises and cloud-based assets and protects any user at any location with any endpoint device.
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