Unified Messaging Consulting and Technical Support
Email, Messaging, Presence, and Video Conferencing
Progent's team of certified Microsoft and Cisco consultants have in-depth experience designing, installing, and supporting unified communications solutions for businesses throughout the United States. Progent can provide organizations of any size world-class consulting expertise for unified communications solutions based on Exchange, Microsoft Teams, Skype for Business and Cisco Unified Communications Manager to help you maximize the business benefits of integrated email, voice mail, Instant Messaging, presence, and web conferencing. In addition, Progent can provide advanced support for video conferencing and immersive telepresence systems from Cisco/Tandberg, Polycom, LifeSize, and Radvision. Areas covered by Progent's unified messaging specialists, Microsoft Exchange consultants and Cisco-certified CCIE network infrastructure experts include:
- Security and virus protection
- Fault tolerance and disaster recovery
- Support for telecommuters and mobile workers
- Centralized communications management tools
- IM and Presence support with Microsoft Teams, Skype for Business, and Lync Server (formerly Office Communications Server)
- Universal inboxes with voicemail and multimedia support
- VoIP solutions based on Cisco infrastructure and endpoints
- Video conferencing and immersive telepresence
Cisco Unified Communications Manager (CallManager) Solutions
Cisco Unified Communications Manager, formerly CallManager, is the foundation of Cisco's communications and collaboration platform, providing a shared, high-availability solution for session and call control for voice, video, messaging, mobility, IM, presence, and web conferencing. Unified Communications Manager (Unified CM) and Cisco Unified Communications Manager (CME) offer a borderless PBX by integrating with applications such as Unified Communications Manager IM and Presence Service with Jabber support, Cisco Unity Connection and Unity Express (CUE) for voicemail, Mobile Connect for Single Number Reach (SNR), and Unified Contact Center for creating a highly automated customer contact center. Progent's CCIE-certified network consultants offer efficient and budget-friendly remote and on-premises support to assist businesses of any size to create and administer CUCM environments by providing Cisco Unified Communications Manager configuration and troubleshooting services that deliver maximum business value. Progent can help with any aspect of CUCM setup and debugging in areas such as designing dial plans, integrating Cisco IP handsets, configuring SIP PSTN trunks with the Cisco CUBE, installing ISR routers, creating UCS server clustering systems for survivability, performance tuning, and integration with Microsoft Office. To learn about Progent's consulting services for SIP PSTN trunks and the Cisco CUBE session border controller, see SIP and CUBE infrastructure solutions: SIP trunks and Cisco CUBE integration expertise.
Microsoft 365 Exchange Online Integration with On-premises Exchange
Microsoft has created the technologies and management tools needed to build hybrid email solutions that span Microsoft 365 and on-premises Exchange deployments. These hybrid solutions allow you to locate specified mailboxes on your on premises datacenter and have other mailboxes hosted in the Microsoft 365 cloud. This hybrid architecture may be required in order to comply with regulatory demands or corporate security standards. Progent's Microsoft certified Exchange specialists can assist your IT team with any phase of planning, testing, deploying and troubleshooting a hybrid Microsoft 365 and on-premises Exchange solution. Progent offers on-demand remote support and guidance to help you get past occasional technical road blocks, and Progent also offers full-service project management outsourcing or co-sourcing to ensure your hybrid Microsoft 365/on-premises Exchange project is completed on time, on budget, and in accordance with leading practices. For details about Progent's consulting services for hybrid Microsoft 365 and on-premises Exchange solutions, see Microsoft 365 integration with on-premises Exchange.
Email Security: Spam, Virus and Data Loss Protection
Email is the most common target for malicious hackers and computer viruses. Progent has extensive experience designing and implementing secure Exchange-based email systems featuring real-time virus protection for incoming and outgoing mail. Progent's ProSight Email Guard spam and virus protection solution combines cloud-based resources with a purpose-built on-premises email security gateway to provide small and mid-sized businesses with enterprise-class protection that includes policy-based automatic content filtering and encryption for outbound email. Progent's comprehensive security audits can check your system's vulnerability, and Progent can help you quickly clean up the damage resulting from hacker and virus attacks.
Remote and Mobile Email Access
Progent's experts can configure and maintain Microsoft Exchange Servers and Outlook clients so that corporate email and collaborative information can be securely accessed by remote offices, telecommuters, and mobile workers. Progent can integrate servers, Windows 8.1 and Windows 10 desktop PCs and notebooks, Apple iPhones and iPads, Androids smart phones and tablets, and Windows Phones by offering services that include iPhone and iPad integration and Android phone and tablet consulting.
Email Migration Services
Progent offers cost-effective Exchange SE migration planning and support, Exchange 2016 upgrading, and Exchange 2013 migration services to help you follow leading practices to carry out an efficient upgrade from outdated versions of Exchange or from legacy email systems. Progent can help with every step of your Microsoft Exchange Server 2016 or Exchange 2013 upgrade to Exchange SE or Microsoft 365 Exchange including outsourced or co-sourced project management, site readiness analysis, recommended sourcing for any new hardware that may be required, designing and configuring DAG groups for high availability, moving mailboxes, setting up load balancing and firewalls, pilot testing, system deployment and tuning, client remediation, and webinar training for network managers and users. If you are moving from a UNIX environment to a Windows solution, Progent can provide UNIX messaging to Exchange migration help.
Microsoft Chat, Presence, Conferencing, and Collaboration Solutions
Progent offers Microsoft Teams and Teams Premium integration, Skype for Business consulting, and Microsoft Lync Server migration support to help you build a modern collaboration ecosystem that seamlessly integrates Microsoft 365 apps and services. Progent's Microsoft-certified experts can help you create and manage a secure unified communications solution that supports persistent chat, audio/video meetings with screen sharing, calling, cloud voicemail, group email, plus file and app sharing.
Email Management Tools
Sophisticated email management tools are available from Microsoft and third-party vendors to simplify important tasks such as distinguishing high and low priority email, eliminating spam, adding or deleting users, installing service upgrades, and monitoring performance. Progent can help you identify and configure management tools suited to your business so you can maximize the usefulness of your email system.
Email and Telephony Integration
Progent can help you turn your Microsoft Outlook clients into "universal inboxes" that can send and receive email, voice mail, faxes, and even wireless paging messages. Progent has years of experience installing, supporting, and using telephony solutions that enhance productivity by concentrating your most important business communications into a powerful, one-stop inbox.
Video Conferencing and Telepresence
Progent has extensive experience helping companies deploy and manage video conferencing and immersive telepresence systems and can provide online or remote access to a subject matter expert familiar with popular platforms from Cisco/Tandberg, Polycom, LifeSize, Radvision, and other major providers. To find out more, see Video Conferencing and Immersive Telepresence Integration and Support Services.
Microsoft 365 Exchange Backup and Restore Services
Microsoft 365 provides simple archiving but does not have native support for key data protection services like Exchange backups or greater than 30-day point-in-time recovery for OneDrive or SharePoint Online. Hornetsecurity's 365 Total Backup provides a feature-rich platform for automatic backup and quick restoration of all your company's Microsoft 365 mailboxes, Teams Chats, SharePoint sites, OneDrive for Business data, and content on Windows desktops and laptops. Progent is an Hornetsecurity partner and offers ProSight Data Protection Services 365 Total Backup to deliver end-to-end management services for Hornetsecurity's 365 Total Backup suite. ProSight Data Protection Services 365 Total Backup provides an affordable backup-as-a-service alternative that guards M365 apps against data loss caused by human or software mistakes, malevolent sabotage, and malware assaults such as ransomware. For more information, visit ProSight DPS 365 Total Backup services for Microsoft 365.
Contact Progent for Email Solutions
If you are interested in using Progent's Microsoft email help, support or consulting services to fix or enhance your email system, call
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24-Hour VMware Server Virtualization Consultants
Consulting Services VMware Private Cloud
Progent offers the support of a certified VMware VCDX expert to help you design, deploy, manage and troubleshoot VMware vSphere and vCloud-based virtualization solution for local networks, cloud environments, or hybrid cloud systems. Progent offers world-class expertise for deploying and configuring VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent offers extensive experience of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for managing private and hybrid cloud solutions that provide maximum uptime, fault tolerance, and disaster recovery.
Secure Juniper Junos Network and Security Manager
Juniper Junos Cybersecurity Contractors
Progent's Juniper Networks-certified network engineer can help your company to plan and implement Juniper Firewall and VPN platforms, enhance and support your network infrastructure, and migrate smoothly from outdated equipment to the latest versions. Progent's Junos OS consultants can also offer expertise with Juniper's flagship network control software to enable you to streamline the administration and strengthen the security of your Juniper VPN devices and routers. Progent also has broad experience maintaining Juniper's NetScreen OS and ScreenOS operating system platforms and can assist you manage environments that incorporate a combination of Juniper's OS platforms.
SQL Server 2016 Backup Support
SQL Server 2016 Migration Remote Support Services
Microsoft SQL Server 2016 introduces significant improvements in performance, scale, security and compliance, uptime, BOYD integration, and built-in analytics and reporting. New features include PolyBase for handling SQL and NoSQ databases simultaneously for big data applications, Hadoop integration, Row-level Security, Mobile Reports, and centralized control over local and cloud-based resources. Progent's Microsoft-certified consultants can deliver remote and onsite expertise to assist businesses of all sizes to implement, manage or troubleshoot any edition of SQL Server 2016. Progent can also assist you to interface SQL Server 2016 with all core Microsoft products such as Windows Server and Hyper-V, Exchange Server 2016, SharePoint Server, Microsoft Dynamics CRM and GP, Lync or Skype for Business, and System Center Operations Manager.
Microsoft Software Update Services Computer Consulting
Microsoft Software Update Services Help and Support
Microsoft WSUS enables information technology administrators to deploy and monitor the latest Microsoft patches and security updates to Microsoft Windows Server 2000, Windows Server 2003, and Windows XP platforms. By using Microsoft WSUS, network support staff can fully and easily manage the distribution of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with technical details of the initial setup of Microsoft Windows Server Update Services such as planning the Microsoft Windows Server Update Services deployment, setting up user's workstations, defining the Group Policy parameters, and making sure your Microsoft WSUS GPO is linked to an Active Directory container that makes sense for your system environment.
IT Services for Network Service Firms Computer Engineer
Consulting Support for Network Service Providers Computer Consultants
Progent's Reseller Program for IT Service Providers lets you take advantage of Progent's information technology experts under your own service brand as a seamless extension of your IT consulting team.
Horizon3.ai NodeZero Cybersecurity Pen Testing Security Firms
Horizon3.ai NodeZero Cybersecurity Pen Testing Security Contractor
Progent's certified cybersecurity experts can run NodeZero-based penetration tests to verify your security defense tools and policies are properly configured and effective.
iPad Support and Help
iPad Network Consultant
Progent's experts offer Apple macOS and OS X users a range of services such as desktop support, Apple macOS and OS X expertise, Mac co-existence with Windows networks, Microsoft Entourage and email help, security services, and one-on-one education. Progent can help clients to migrate to macOS from Mac OS X or other earlier editions of Mac OS X and Progent can offer expertise with Apple macOS and Mac OS X application software. Progent's specialists in Apple technology can also help your business with iPhone support and Apple iPad management, or migrating to Apple's iCloud services. For business networks built solely on Mac OS X or for networks with a mix of Mac, Linux and Windows based servers and workstations, Progent's Apple, Cisco, and Microsoft professionals have the experience and depth to deal with the complexity of designing, integrating and maintaining a network environment that is reliable, secure, efficient and aligned with your company's objectives.
ProSight NinjaOne RMM Remote Server Management Consulting Services
24-Hour ProSight NinjaOne RMM Remote Server Monitoring Network Engineer
ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to keep your network running efficiently by checking the state of critical devices that drive your IT network. When ProSight LAN Watch uncovers a problem, an alarm is sent automatically to your designated IT management personnel and your assigned Progent engineering consultant so that all looming issues can be resolved before they have a chance to impact productivity.
MSP360 SQL Backup Specialist
Consulting Services MSP360 Desktop Backup
Progent's data protection experts can help you to design, implement and administer a backupup/restore plan built around MSP360 Backup technology to protect your IT resources hosted on any major public cloud. Progent can provide end-to-end monitoring and remote management to protect against data loss caused by human miscues, software errors, ill-intentioned insiders, and external attacks such as ransomware.
MSP360 Ultimate Backup Engineer
Top MSP360 GSuite Backup Remote Consulting
Progent's data protection experts can help you to design, deploy and troubleshoot a backup/restore plan based on MSP360 software. MSP360 offers file or image backup/recovery for VMs and physical machines, supports all leading public clouds, and allows businesses to create a data protection ecosystem with a low Recovery Time Objective and a defined Recovery Point Objective. With ProSight DPS 360 Backup, Progent can provide end-to-end monitoring and management of your backup environment to protect against data loss resulting from human miscues, computer errors, malicious users, and malware assaults like ransomware. For more information, visit ProSight DPS 360 Backup solutions.
Small Business 100 Access Point Specialists
Cisco Certified Small Business WAP361 Configuration
Cisco's Small Business 100, 300 and 500 series of APs are Linux-powered devices engineered as entry-level wireless solutions for small offices. Progent's Cisco CCIE-certified Wi-Fi network infrastructure experts can provide remote or onsite integration and debugging support to assist your organization to plan, implement, update, tune, administer and debug Cisco Small Business Wi-Fi AP deployments of any size or architecture.
Integration Two-factor Authentication
Zero Trust Cybersecurity Professional
Progent's Duo managed services incorporate Cisco's Duo technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Google Android, and other personal devices.
SharePoint Excel Services Specialists
SharePoint Workspace 2010 IT Consulting
Progent's Microsoft-certified engineers can provide cost-effective remote technical support and programming services to assist your business to plan, implement, administer, and maintain SharePoint 2010 environments that can involve web sites able to function as intranets, extranets, document management applications, wikis, data marts, business analytics, enterprise-wide search engines, Visio-driven workflows, and other utilities to support and improve teamwork. Progent can help you integrate SharePoint 2010 with MS SQL Server and with other data sources as well as with Microsoft's familiar desktop programs including Office Excel, Word, Outlook, and Project. Progent can help you to upgrade from previous versions of SharePoint or adapt a mix of web applications into a consolidated and easy-to-manage SharePoint 2010 environment.
Windows, UNIX, Solaris Remote Troubleshooting
24/7/365 Windows and Solaris Consultant Services
If your business runs a UNIX or Linux network or a multi-OS computer system, Progent's CISM and ISSAP-premier consultants can help your entire enterprise in a broad range of security topics such as security management practices, security architecture and models, connection control systems and methodology, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and disaster recovery planning. CISM and CISSP define the basic competencies and worldwide standards of knowledge that network security managers are required to possess. These certification offer executive management the confidence that consultants who have achieved their CISA or CISSP certification have demonstrated the background and theory to deliver world-class security management and consulting services.
Hornetsecurity Altaro 365 Total Backup Technology Consulting
Hornetsecurity Altaro M365 Mailbox Backup Network Engineer
Progent is an authorized Hornetsecurity/Altaro partner and can design, configure, and manage a deployment of 365 Total Backup to safeguard your Microsoft 365 user and group mailboxes, files residing on your company's OneDrive Accounts and SharePoint sites, Teams Chats, plus files on Windows-powered endpoints.
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