About Progent
Microsoft and Cisco Certified Network Support Engineers
Importance of Being a Microsoft Certified Partner
Progent is a Microsoft Gold Partner with a Server Platform competency and has earned competencies that include Advanced Infrastructure Solutions, Networking Infrastructure Solutions, Information Worker Solutions, Mobility Solutions, Azure Development, and Security Solutions. Microsoft Certified Partners earn the highest customer endorsement and enjoy the closest working relationship with Microsoft. The knowledge, skills, and commitment required to earn the status of Microsoft Certified Partner pays dividends to Progent's clients by enabling Progent to provide your business with faster and better technical solutions for your information network.
Small and midsize businesses can have confidence when they work with IT support firms who have earned the status of being Microsoft Partners because of these advantages associated with the Partners certification:
- A Partner's engineering staff has the technical depth and professional background to have attained Microsoft Competencies
- A Partner's business is reliable and experienced working with Microsoft technologies
- A Partner has access to more Microsoft training and support resources than non-certified companies
An example of a benefit that Microsoft offers to Certified Partners is Microsoft's Technical Service Coordination (TSC), which is reserved exclusively for Microsoft Certified Partners. TSC acts as a single point of contact for Certified Partners to access Microsoft Support Services. It provides direct access to technical support specialists who help manage the technical support experience from problem to resolution, at any point in the business life cycle. TSC ensures that Certified Partners have the most up-to-date information by proactively contacting them regarding security alerts, patches, and hot fixes, ensuring that complex projects run more smoothly.
Microsoft Certifications Earned by Progent's Consulting and Support Staff
An important requirement for being awarded Microsoft Certified Partners status is that an organization must have a critical mass of engineers with current Microsoft certifications. Some of the Microsoft certification earned by Progent's support experts include:
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Microsoft Certified Solutions Expert: Cloud Platform and Infrastructure |
The MCSE Cloud Platform and Infrastructure certification verifies that an IT expert has the knowledge required to run a modern data center and has advanced skills in the areas of cloud technologies, identity management, systems management, virtualization, storage, and networking. |
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Microsoft Certified Solutions Expert: Private Cloud |
The MCSE Private Cloud certification validates that an IT professional has the knowledge and experience required to plan and carry out the deployment of Microsoft System Center and can configure and deploy virtual machines (VMs) and services. An MCSE Private Cloud expert can also configure storage and network fabric, automate datacenter processes, monitor network resources, and manage updates and backup/recovery. |
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Microsoft Certified Solutions Associate: Windows Server 2012 |
The MCSA: Windows Server 2012 credential validates an IT professional's skill in deploying, managing, and supporting Windows Server 2012 services and infrastructure. This MCSA credential attests to a technical expert's ability in implementing and configuring Windows Server 2012 services like Active Directory and networking as well as knowledge about maintaining Windows Server 2012 infrastructure including user and group management, network access, and data security. This certification also verifies advanced skills in advanced areas like fault tolerance, certificate services, and federated identity. |
| Microsoft Certified Solution Developer | The MCSD credential attests to an IT professional's knowledge and experience in planning and creating applications based on Microsoft development platforms and technologies. Application areas include web and SharePoint apps and Azure cloud solutions. |
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Microsoft Certified Solutions Associate: SQL Server |
The MCSA: SQL Server credential validates an IT professional's knowledge in database development, administration, and analysis. The certification demonstrates skill in writing queries, setting up and tuning database systems, designing and implementing security policies and backup/recovery processes, data cleansing, Extract Transform Load (ETL), data warehouse implementation, and Business Intelligence (BI) solutions. |
| Microsoft Certified Trainer | The MCT certificate verifies that an IT professional is an expert on delivering training on Microsoft technologies and has experience and knowledge in using Microsoft products and solutions in training courses. MCT certifcation requires a current qualifying Microsoft technical certification such as an MCSA or MCSE plus certification of instructional skills from a recognized organization such as CompTIA CTT+ or IAMCT. |
Microsoft certifications earned by Progent's IT consultants during two decades of work providing online and onsite expertise to small and midsize businesses throughout the United States include:
- Microsoft Certified Application Developer (MCAD)
- Microsoft Certified Desktop Support Technician (MCDST)
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional: Database Administrator (MCITP: DBA)
- Microsoft Certified Solutions Associate: Messaging (MCSA: Messaging)
- Microsoft Certified Solutions Associate: SQL Server (MCSA: SQL Server)
- Microsoft Certified Solutions Associate: Windows Server 2012 (MCSA: Windows server 2012)
- Microsoft Certified Solutions Associate: Windows Server Core (MCSA: Windows Server Core)
- Microsoft Certified IT Professional: Database Administrator (MCITP: Database)
- Microsoft Certified IT Professional: Enterprise Administrator (MCITP: EA)
- Microsoft Certified IT Professional: Server Administrator (MCITP: SA)
- Microsoft Certified Professional Developer (MCPD): Windows Azure Developer
- Microsoft Certified Professional Developer (MCPD): Windows Developer 4
- Microsoft Certified Professional Developer (MCPD): Web Developer 4
- Microsoft Certified Solution Developer (MCSD)
- Microsoft Certified Solutions Expert (MCSE) Private Cloud
- Microsoft Certified Solutions Expert (MCSE) 2016: Cloud Platform and Infrastructure
- Microsoft Certified Solutions Expert (MCSE) 2012: Private Cloud
- Microsoft Certified Solutions Master (MCSM) Data Platform
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified Systems Engineer (MCSE 2003)
- Microsoft Certified Systems Engineer (MCSE 2003+Security)
- Microsoft Certified Systems Engineer (MCSE 2003+Messaging)
- Microsoft Certified Systems Engineer (MCSE 2000)
- Microsoft Certified Systems Engineer (MCSE NT)
- Microsoft Certified Technology Specialist (MCTS): Exchange
- Microsoft Certified Technology Specialist (MCTS): Windows Server 2008
- Microsoft Certified Trainer (MCT)
- Microsoft Certified Technology Specialist (MCTS): Windows 7
Microsoft Implementation and Support Available from Progent
Progent's IT consulting experts offer small and midsize businesses a comprehensive array of services for the entire family of Microsoft .NET Enterprise Servers, Windows Servers, Microsoft line-of-business applications, and office productivity software. Progent has more than two decades of experience supporting small office information systems powered by Microsoft products, and Progent has developed a proven remote support infrastructure that has allowed Progent's Technical Response Center to deliver world-class network help round the clock at affordable prices. Progent has provided online technical support to small businesses in every state in the U.S. and on five continents. For details on the Microsoft technologies for which Progent can provide expert integration, troubleshooting and consulting services, visit
Microsoft Server and Application Consulting.
How to Contact Progent
If you are interested in using Progent's outsourcing, consulting, or technical support services, call
For emergency network support, Progent maintains a toll-free Technical Response Center phone number:
An index of content::
Consultant Microsoft Windows 10 Assessment and Deployment Kit
Specialists Windows 10 Security
Progent's Microsoft-certified consultants can help businesses of all sizes to evaluate Windows 10 or to migrate to Windows 10 from an earlier version of Microsoft Windows. Remote and on-premises assessment and migration support for Microsoft Windows 10 offered by Progent's consultants include Return on Investment estimates, project supervision, application compatibility testing, pilot systems, virtualization strategies, Cloud and hybrid solutions, mobile management and synchronization, teleworker access, data and identity security, streamlined deployment and management, infrastructure optimization, wired/wireless convergence, business continuity planning, group and personal training for network management personnel and users, and post-migration consulting support.
SharePoint 2016 DLP Consultant
SharePoint 2016 Support Services
Progent's Microsoft-certified SharePoint consultants offer affordable online and on-premises expertise, application development, and troubleshooting support for organizations of all sizes who want to upgrade to SharePoint 2016 or SharePoint Online from prior releases of SharePoint.
Contract Programmer ASP.NET Core
MCSE Expert Certified Programming Firm VB.NET
If you want to update your corporate web site, build internal webs for purposes such as human resources or employee education, establish a high-impact web presence for a new venture, or write enterprise-class, data-driven custom web applications, Progent can provide talented and proven web developers. Progent's experts can also show you how to design and maintain a safe, fault-tolerant server and communications infrastructure, including remote and wireless connectivity, to run your web tools.
wireless VoIP phones and Meraki APs Support Services
Remote Technical Support Wi-Fi VoIP phone integration
Cisco's wireless IP phones are industrial-grade wireless handsets designed for workers who are mobile within office, warehouse, health-care or other venues where IT management wants portable phones that offer more administrative control, security and durability than is possible with the BYOD style of mobile communications. Creating solutions with Cisco's wireless VoIP phones usually requires that IT teams configure and fine tune numerous key pieces of your wireless environment including wireless access points, switches, wireless LAN controllers, and management tools. Progent's certified experts can provide remote and on-premises support to help you create and manage a Cisco wireless IP phone deployment by delivering integration services that range from debugging the configuration of a wireless VoIP phone or AP to providing project management outsourcing or co-sourcing for updating the Wi-Fi architecture of a campus.
Juniper Junos Configuration Protecting
Open Now Juniper Junos BGT Computer Security Specialist
Progent's Juniper-certified network engineer can assist your company to plan and implement Juniper Firewall and VPN technology, optimize and troubleshoot your infrastructure, and upgrade efficiently from discontinued devices to current releases. Progent's Junos OS engineers can provide support for Juniper's premier network control software to help your business to simplify the administration and strengthen the protection of your Juniper VPN appliances firewalls, and routers. Progent also has extensive background supporting Juniper's NetScreen OS and ScreenOS software platforms and can assist organizations manage networks that incorporate a mix of Juniper's OS platforms.
SCCM 2016 Peer Cache Computer Consultants
24x7 SCCM 2016 Policy Settings Remote Support
Configuration Manager 2016 automates application and device deployment across multiple sites, centralizes compliance settings control, inventories network resources, protects against company data leakage, performs health reporting, allows secure end-user self service, and delivers a single control mechanism for managing multi-OS ecosystems running on-prem, cloud, or hybrid deployment models. Progent's Microsoft-certified SCCM 2016 consultants and Microsoft Azure cloud integration specialists can assist you with any facet of designing, installing, using and troubleshooting a SCCM 2016 solution for on-premises, cloud-based, or hybrid environments.
Linux Remote Consultancy
Solaris Remote Consultant
Progent offers nationwide remote technical support and troubleshooting services for businesses who run UNIX, Linux, or Solaris networks or whose IT systems include a combination of UNIX and Microsoft products. Remote technical support provides optimum leverage for your IT budget by extending user productivity and limiting the time charged for computer analysis and repair. Sophisticated online support tools and skilled technicians and consultants combine to enable Progent to handle the majority of IT issues without squandering time and expense by going to your location. In the vast majority of situations your network problems can be dealt with over the phone or via a combination of phone support and online access. Progent can make available Cisco CCIE infrastructure experts and CISSP and ISSAP certified security specialists to help with the most difficult system problems.
Support Services Microsoft Forefront TMG
Forefront Network Inspection System IT Consultants
Microsoft Forefront Threat Management Gateway 2010 is based on the powerful security capabilities of ISA Server and provides a easily administered web gateway that delivers a one-server solution for a variety of security features such as an multi-layer firewall, URL filtering, antimalware, IPS, application proxy, Virtual Private Network control, plus HTTP and HTTPS inspection. Microsoft Forefront TMG 2010 provides advanced web security logging and reporting features, allows custom reporting powered by Microsoft SQL Server, integrates with Active Directory to simplify authentication and policy enforcement, and can be deployed as a virtual server to cut costs and improve recoverability. Progent's Microsoft consultants can assist your company to design and carry out pilot and production deployments; interface Microsoft Forefront Threat Management Gateway with Windows Server 2008, Active Directory, SQL Server, Exchange Server 2010, and Microsoft SharePoint 2010; install Forefront Threat Management Gateway to run on a virtual server with Microsoft Windows Hyper-V; and provide continuing consulting and repair services. Progent's consultants can also help your organization to migrate economically to Forefront Threat Management Gateway 2010 from any version of ISA Server.
Cisco Catalyst Wi-Fi 6 AP Management Consulting Services
Urgent Remote Technical Support Catalyst Wi-Fi 6 AP Management
Progent's Cisco Catalyst 802.11ax Wi-Fi 6 and Wi-Fi 6E AP consultants can provide affordable remote and onsite support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points.
Windows 11 Services
Windows 11 Virtual Desktop Remote Support Services
Progent's Windows 11 consultants offer a variety of services for Windows 11 such as Microsoft 365 solutions, mobile management and synchronization, at-home workforce connectivity, security and compliance, centralized deployment, and Call Center services.
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