Microsoft Certified Consultants
SMS Server 2003
Design, Support, Troubleshooting
Additional Topics of Interest
Emergency DopplePaymer ransomware recovery Consult
ransomware removal and data restore Consultant
Progent's proven ransomware recovery experts can assist your business to rebuild an IT network damaged by a ransomware crypto-worm such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor.
Deploying Phase: Implementation Consulting Services Company
Computer Setup MSF
In performing consulting projects for enterprise customers, Progent uses a structured methodology driven by defined milestones in order to achieve financial, timing and technical targets while reducing business disruption. Progent's Enterprise Services Project Methodology follows accepted project management standards derived from the leading practices described by the Microsoft MSF methodology which specifies requirements definition, architecture proposals, test models, design tuning, and expert deployment. All phases are documented to make available a comprehensive description of IT services performed and to help in ongoing network support.
MCSE Expert Certified Engineer MOM 2007
24-7 Microsoft Certified Expert Application Monitoring On-site Technical Support
Remote continuous monitoring, proactive alarms, and actionable reports are vital to preserving the health of your network and avoiding preventable and costly disruptions. Remote Monitoring and Management solutions have advanced to the point that companies of all sizes can afford a level of network stability that was previously limited to enterprises. Progent offers a variety Remote Monitoring and Management solutions available as low-cost services designed to help you to detect and resolve a an array of network issues before they can disrupt your business.
Security Consulting Group Network Architecture
CISM Security Security Remote Branch Office IT Manager
For enterprises with branches in California or any area served by Progent's consultants, Progent's Microsoft-Certified network support experts and certified Cisco network consultants offer a range of IT consulting services including project planning, Sarbanes Oxley compliance, site moves, enterprise security, system architecture, local or phone-based emergency support, and troubleshooting for data center hosting environments. A Progent IT architect can show you how to design a multi-site information system that makes smart use of co-location facilities and Internet data centers. Progent's Microsoft Premier consultants can help large enterprises plan, deploy and support major rollouts of the latest versions of Microsoft technology such as Enterprise Active Directory, Microsoft Exchange Server, SharePoint Server, SQL Server, and Enterprise editions of Windows. Progent's Cisco Certified Internetwork Expert and CCNP experts can help you configure Cisco technology for connection solutions that combine simple, high-performance, integrated, and remote networking.
Consulting Services Ryuk ransomware hot line
ransomware removal and data restore Technology Professional
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery consultant who can help your business to contain the spread of an ongoing ransomware breach. Call 800-462-8800
Benefits for Microsoft Consulting Employment
Compensation for Cisco Consulting Contractor Jobs
Our compensation model is built on revenue sharing, so similar to working as a freelance contractor, your earnings are directly driven by your work effort. Certain of our support staff stress quality of life and choose to consult at an easy pace, using our self-determined calendar to follow personal pursuits such as mountain biking, car racing, skiing, fishing, vacations, or sharing private time with relatives and friends. Others take advantage of the chance to make big bucks through lots of effort and long days. Progent completely encourages either end of the spectrum and any point in the middle.
Cisco VPN Information Technology Consulting
Open Now Cisco VPN Network Consulting
Cisco's security and offsite access technology for small to medium sized businesses offer a full range of easy-to-administer protection products to help safeguard your wired and wireless information system. Cisco's Virtual Private Network product family includes routers, firewalls, and VPN access concentrators. Progent's professional staff of consultants includes experienced engineers with Cisco CCIE and CCNP qualifications who can assist your organization to evaluate Cisco VPN, Cisco RADIUS Security, and other Cisco security solutions that fit most closely with your business objectives.
Microsoft Exchange Computer Consultant
Microsoft Exchange IT Services
Progent's Microsoft certified support team can show you how to define and deploy an efficient in-place Microsoft Exchange 2007 migration plan that avoids network downtime, reduces ongoing service demands, and makes your Exchange 2007 Server easy to administer. For complicated multi-server or multi-location migrations, Progent has the experience to complete your move quickly and affordably. Progent's Microsoft Exchange 2007 support, repair, and consulting offerings include expertise with the configuration of outside vendor add-ons to Exchange 2007 Server that are best aligned to your business needs.
Microsoft Experts Windows 2000 Server Professionals
Microsoft Windows 2000 Technical Support Services
Progent's Microsoft-certified Windows 2000 Server experts can provide computer help and IT consulting services for the complete family of .NET Servers, Windows 2000 Server, and Microsoft Windows 2003 Server. Progent's Microsoft Windows 2000 Server integration, update, and support offerings include network planning, deployment, documentation, on-site and off-site support, Help Desk outsourcing, professional security consulting, turn-key outsourcing, and economical co-sourcing.
ProSight Private Cloud Services Consulting
Consultant ProSight Private Cloud Hosting Services
Progent's ProSight Virtual Hosting outsourcing provides comprehensive hosting of a small or mid-size organization's production servers in a solution that delivers the highest level of dependability and expandability and is also easy to transfer to any data center. ProSight Virtual Hosting options are built upon proven virtualization architectures that allow small and midsize companies with mixed- platform environments to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving enterprise-class fault tolerance and an unmatched degree of vendor flexibility.
Emergency Openings Questions about Cisco CCNP
FAQ about Network Consulting Subcontractor Jobs
To see answers to frequent enquiries concerning being employed by Progent, refer to Working with Progent Q&A.
An index of content::
Internet Data Center Troubleshooting
Site Move Engineers
For large organizations, Progent can leverage internal IT groups by providing world-class experience in deploying critical Microsoft and Cisco products. Progent's certified experts can provide Enterprise Active Directory help, Exchange Server 2010 integration, SharePoint Server experience, and Microsoft SQL Server help. For the national or worldwide enterprise with branch offices, Progent can act as a transparent local extension of corporate IT management. Progent's enterprise support services include corporate-wide security, remote branch office support, system architecture, Sarbanes Oxley conformance, project management, and top-level service for multiple location office environments based on Enterprise Windows 2000. Progent can offer field engineers and specialists to assist with a site relocation or office move, or a system architect to assist with setting up or utilizing an Internet Data Center or Hosting Facility.
Microsoft SCOM 2012 Migration Support
After Hours SCOM 2012 Management Packs Online Help
Progent's Microsoft-certified consulting experts have more than 10 years of background designing, deploying, enhancing and fixing Microsoft SCOM solutions and offer companies of all sizes advanced remote or onsite consulting support for System Center 2012 Operations Manager. Progent can help your company to plan a topology for SCOM 2012 servers that provides the responsiveness and resilience needed to watch over your datacenter efficiently, whether your infrastructure are on-premises, in the cloud, or a mixed solution. Progent can also help you to import and set up System Center 2012 Operations Manager management packs according to industry best practices for tracking network fabric as well as Microsoft and 3rd-party apps and services. In addition, Progent can provide responsive remote or onsite troubleshooting to assist you to fix critical problems detected by Microsoft SCOM 2012.
Support and Setup Ekahau Wi-Fi RF Coverage Maps
Ekahau Wi-Fi 6 Wireless Site Survey Specialists
Progent's Ekahau-certified Wi-Fi consultants can help your business to design, install, optimize, manage and troubleshoot a Wi-Fi network adapted to your facilities. Progent offers remote or onsite expertise for Ekahau Pro for predictive Wi-Fi design and Ekahau Sidekick for on-premises RF measurement.
Cisco Security On-site Support
Emergency Cisco PIX Migration Outsourcing
Cisco's PIX firewalls have been discontinued and Cisco may no longer offer support these devices. Progent continues to offer consulting assistance for Cisco's PIX Series firewalls to help you with management and troubleshooting and Progent can in addition help you determine if you should migrate to more current firewall products from Cisco. Progent's Cisco technology experts can help you plan and carry out a smooth upgrade to Cisco ASA 5500-X firewalls following leading practices.
Remote Consulting Windows Server 2022 migration
Windows Server 2022 Windows Defender ATP Support Outsourcing
Progent's certified Windows Server 2022 consultants can help your company to plan and implement an efficient migration to Windows Server 2022 that features high availability and that uses a self-hosted deployment model or a hybrid deployment model that integrates cloud-hosted Windows Server Online with a self-hosted implementation of Windows Server 2022.
Urgent macOS Trainer
Mac Office Outlook Train
Progent can provide onsite education designed for people who want to expand their understanding of the Apple macOS and OS X operating system, Mac hardware, or Mac office software including Word, Excel, and Outlook for Mac. Progent also offers customized group or one-on-one webinar training for Mac application software.
Hornetsecurity Altaro VM Backup Computer Engineer
Hornetsecurity Altaro VM Backup and vCenter Remote Troubleshooting
Altaro VM Backup from Hornetsecurity provides small and mid-size organizations a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be used for on-premises, remote, distributed, and cloud-hosted architectures and also enables cost-effective backup to Microsoft Azure Block Blob storage. Altaro VM Backup defends against ransomware by leveraging Immutable Cloud Storage. This produces tamper-proof data that cannot be modified by anyone including root users. Progent is a certified Hornetsecurity/Altaro partner and offers a broad range of remote or onsite consulting services to help you to plan, deploy, manage and troubleshoot a comprehensive backup/restore system based on Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent delivers a fully managed backup/restore service powered by on Altaro VM Backup software.
24/7 Consultant 64-bit Processing
24-7 64-bit Migration Consultants
Progent's Microsoft-expert engineers can assist you to enhance your desktops from 32 to 64 bits. Progent can assist you to understand the risks and benefits of upgrading to 64-bit PC desktop computing, plan an efficient migration process that reduces operational disruptions, and provide economical, professional remote help to aid your company to install 64-bit PC desktop software and application programs on your existing computers.
Office for Mac IT Consultant
Apple Mac and Windows Computer Consultant
Microsoft Mac Office allows Mac users to receive the benefits of the industry's most familiar business programs. Progent's Apple-certified Macintosh consultants can show you how to set up Mac Office on a mixed-platform environment combining Apple OS X and Windows platforms so that Mac users can access the latest capabilities of Word, Excel, PowerPoint and Entourage in order to share information and system resources with colleagues who use Windows. Progent's engineers have experience with both Apple Macintosh and Windows technology and can provide service for networks that combine Mac with Windows computers with extensive resource sharing, or environments which carefully restrict sharing between Mac and Windows users.
Non-stop Interoffice Connectivity IT Consulting
Fault Tolerant EIGRP Network Network Consulting
Progent's high availability inter-site connectivity and fault tolerant system infrastructure consultants can help small organizations achieve non-stop Interoffice connectivity by means of redundant networks featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement ultra-reliable Inter-office connections based on non-stop EIGRP routers or zero-downtime OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over can provide economical 24x7 interoffice connectivity.
Microsoft 365 Security Support and Help
Office 365 Access Development Engineer
Microsoft 365, previously branded Office 365, is Microsoft's expanding suite of client productivity applications and cloud services available on a monthly or annual subscription basis. Microsoft 365 apps and cloud-based services are offered in a variety of product bundles targeted at markets from students and households to global enterprises. Progent offers quick and easy online access to specialists with in-depth knowledge of Microsoft, macOS, Apple iOS, and Android platforms. Progent can assist your business to evaluate the many subscription plans available with Microsoft 365 and integrate your network with Microsoft 365 in a way that delivers maximum business value. Progent supports cross-vendor environments that incorporate Windows, macOS, and Linux software. Progent can also assist your business to build and maintain hybrid networks that seamlessly combine on-premises and cloud products and services.
Solaris Services
IT Service Provider OpenBSD
Progent's UNIX family consulting services offer small businesses and developers help with administering and supporting UNIX, Linux or Solaris systems that coexist with Microsoft-based technology. Progent offers your organization access to UNIX experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISSP certification. This wide array of expertise offers you a convenient one-stop consulting firm to help you create and manage a protected and reliable mixed-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular variants of UNIX including Apple macOS and OS X, Sun Solaris, AIX, HP-UX (Hewlett Packard UNIX), BSD, SCO and SGI/Irix or major Linux platforms including RedHat, SuSE Linux, Debian-GNU and Mandrake.
Integration Support Windows, UNIX, Solaris
UNIX, Windows Consultancy
Progent can help your company to plan and execute an efficient migration from a UNIX-powered IT environment to a network powered by Microsoft Windows and capable of supporting Microsoft's familiar office productivity products, business applications, and software development platforms. Progent's UNIX, Windows and Cisco consultants and software development experts can show you how to guard your data and reduce productivity disruption by developing an effective migration plan that protects your existing assets in UNIX software and infrastructure. UNIX-to-Windows transition consulting expertise offered by Progent include analysis of current environment, migration planning and testing, MS Exchange migration support, information and application transition, and server and mass storage transition and consolidation.
Meraki 802.11ax Access Point Integration
Online Support Meraki Wireless AP
Progent's Cisco-certified Wi-Fi networking experts offer online and onsite consulting and support services to assist you to design, configure, administer, optimize, and debug Wi-Fi deployments that incorporate Cisco's Meraki APs. Progent's consultants can also help you to plan and implement hybrid networks that integrate on-premises and cloud-hosted resources and that deliver easy access, advanced protection, unified management, and consistent operation for all your wired and wireless endpoints.
ISR 1000 Router Computer Consulting
ISR Routers Computer Consulting
Cisco has designed a full array of routers that includes routers built to deliver the protection, bandwidth, and reliability demanded by customers from branch offices to global enterprises and service providers. Cisco routers include support for redundancy, automatic failover, and redundant power for improved reliability and network uptime. Progent can help you choose and configure Cisco routers to build a reliable foundation for your network and to make it easy to expand as you support new users, open new offices, deploy new services, extend your network to clients and partners, and support an increasingly mobile workforce. Progent offers expertise in a range of routers based on Cisco's IOS operating system, such as the Cisco 800 series of small business VPN routers, Cisco 2800 and 3800 Integrated Services Routers, Cisco 2900 and 3900 G2 ISR routers, Cisco ASR 1000 and 9000 routers for WAN edge applications, Cisco CRS Carrier Routing System for core Networks, plus older 2500 and 2700 Routers.
Lync Server 2013 Back End Server Professionals
Specialists Lync Server 2013 and SQL Server
Microsoft Lync 2010 provides Instant Messaging, Presence, audio and video conferencing, desktop sharing, as well as VoIP and public switched telephone network telephony. Microsoft Lync Server 2010 can extend the capability of Microsoft Exchange Server, SharePoint Server and Office desktop or Microsoft 365 and streamlines management through integration with Active Directory. Lync 2010 can also reduce capital and operational costs by doing away with Voice-over-IP hardware and subscription fees, PBX systems, or conventional video conferencing technology. Progent's Microsoft-certified IM and Presence experts offer online and on-premises support to help you to maintain and repair your current Lync 2010 deployment or evaluate the advantages of migrating from Lync Server 2010 to Skype for Business, which is Microsoft's new release of the product family. Progent can also assist you to design and execute a smooth Skype for Business migration.
Catalyst 4900 Switch Technical Support
Catalyst Ethernet Switch Consultants
Progent's Cisco-certified CCIE networking consultants can assist you to set up, manage, upgrade, tune and troubleshoot Catalyst switches. Progent can also help your business to harden the security and compliance of Catalyst switches and move smoothly from legacy switches to modern devices.
Shared Service Desk Online Support
24/7/365 Supplemental Service Desk Computer Consulting
Progent's Shared Help Desk service makes it possible for your business to split responsibilities for Help Desk services transparently between your IT staff and Progent's pool of certified desktop support engineers and subject matter experts (SMEs). Progent's Help Desk Co-management service is an advanced service desk solution built around ConnectWise Manage, the leading shared PSA platform for managing end-user service requests, ticketing, ownership, status tracking, and reporting.
IoT sensors patch management Consulting
24-Hour Wi-Fi access point patch management Engineers
Progent's support services for software/firmware update management offer businesses of any size a flexible and affordable alternative for evaluating, validating, scheduling, applying, and documenting software and firmware updates to your servers, peripherals {like scanners, network appliances such as switches and Wi-Fi APs, and IoT devices like alarms and robotics.
Microsoft Exchange 2000 Computer Consultant
Microsoft Exchange 2000 Upgrade IT Services
Progent is among the most qualified network consulting companies for integrating email solutions powered by Microsoft Exchange 2000 Server. Progent is skilled in helping small businesses get all the benefits of Microsoft Exchange 2000 for typical situations including updating from Exchange 5.5, moving from an ISP-managed or POP3 e-mail system, and jobbing out your Exchange 2000 management.
Email White Lists Consultant
Email Virus Signature Professionals
Progent's ProSight Email Guard solution uses the technology of leading data security companies to deliver web-based management and comprehensive security for all your email traffic. The hybrid structure of Progent's Email Guard combines a Cloud Protection Layer with an on-premises gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter acts as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises gateway device adds a further level of analysis for incoming email. For outbound email, the onsite gateway offers AV and anti-spam protection, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your corporate firewall.
Cisco Architecture Small Business IT Support
Cisco Security Computer Outsourcing
Progent's CCIE-certified networking experts have extensive experience helping Internet Service Providers to design, implement, administer, optimize, and debug high-availability, scalable connectivity solutions suitable for public networks.
Hermes ransomware recovery Technology Professional
Phobos ransomware recovery Engineer
Progent's ransomware experts can assist your business to evaluate your ransomware defenses, monitor and protect your IT environment, help with settlement negotiations with a hacker, and restore an information system victimized by a ransomware variant like Ryuk, Maze, Sodinokibi, DopplePaymer, Snatch or Egregor.
After Hours At Home Workers Video Conferencing Technical Support
Offsite Workers Video Conferencing Integration Services
Progent can assist small and mid-size companies to set up and troubleshoot teleconferencing solutions to allow their at-home workforce to collaborate efficiently with fellow workers and clients.
Consultants Wireless Security Scan
External Network Security Scan Consultant Services
Progent offers small businesses a pair of low-cost security inventory packages that include, for a set price, remotely administered inventory scans of your security profile which are analyzed by certified security specialists who assess the data collected by the remote scan, deliver objective evaluations of your current security vulnerability, and offer recommendations for improvements. Progent offers two complementary security inventory packages for external and internal scanning that are priced to fit the budgetary realities of small businesses while providing enterprise-class assessments of your network's vulnerability to assault.
Computer Network Support Group IT Outsourcing
WiFi Site Surveys Integration Specialist
Progent applies no service activation charge and asks no retainer for services delivered during normal business hours. Progent's one-minute granularity avoids big bills for fast fixes so you will not be tempted to allow minor problems to fester. .
Cisco Telepresence Consulting
Polycom RTX Telepresence Consultancy
Progent can provide the support of a certified consultant with expertise integrating products from the major video conferencing/telepresence providers including Cisco, Polycom, and LifeSize and can assist your company to plan, install, expand, or troubleshoot a video conferencing environment that preserves your current investment and optimizes the strategic value of your IT system. Progent also offers the services of infrastructure consultants able to help businesses of all sizes to create and maintain a network that provides the performance, reliability, protection, and scalability required to support your video conferencing/telepresence solution.
Microsoft and Apple Mac Desktop Computer Outsourcing Consultant
Microsoft Desktop Migrations
Progent offers a broad range of affordable support services to help your business to install, configure, troubleshoot, and manage workstations and notebooks powered by Windows, macOS and OS X, or popular versions of Linux. Progent can provide onsite or remote technical support for individual machines or laptops or work with you to design and implement a company-wide rollout of new or updated operating system platforms and applications. Progent can also supply consultants and technicians to help you to prepare for and complete an office relocation or merger organized to cause minimal interruption to your productivity.
Aironet 802.11ax Wireless Consultant Services
24/7 Aironet 2700 Access Point Remote Technical Support
Progent's Cisco CCIE-certified wireless network infrastructure consultants offer online or on-premises configuration and troubleshooting support to help you to design, configure, update, tune, manage and troubleshoot Aironet wireless access point deployments of any scale or architecture. Progent's Cisco Wi-Fi controller consultants can also help you to integrate your Wi-Fi environment with your wired network infrastructure and cloud-based resources to create a seamless enterprise-wide connectivity solution that is simple to manage and scale. Progent also offers affordable wireless site surveys to assist you to determine the most efficient selection, location and configuration of Aironet wireless access points to accommodate your unique office layout, construction, and expected workloads.
Security Organizations VPN Security
Firewall and VPN Information Technology Consulting
Progent offers companies of any size expert support for Intrusion Protection products and IPsec VPN solutions from leading firewall and VPN security vendors including Palo Alto Networks, Check Point Software, Juniper Networks, Fortinet, and SonicWall. Progent can help you design a detailed security plan and choose the right products from a variety of vendors to support your security goals while sticking within your spending restraints.
IT Consultant Catalyst Switch
CCNP Certified Catalyst Switch EVN Support and Integration
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to realize the full benefits of bringing intelligence into their networks. Cisco's switch technology allows you to enable features to make your IT network highly available to accommodate time-critical needs, scalable to facilitate future growth, safe enough to guard restricted data, and designed for prioritizing and managing all traffic to streamline system operations. Progent's CCIE and CCNP certified consultants can help you select and deploy Catalyst switches appropriate for your company. Also, Progent's CISSP certified security consultants can show you how to create a comprehensive protection policy and configure Cisco switches so they help enforce your security strategy. Catalyst switching products that Progent provides expertise for include the Cisco Catalyst Express 500 switches, Catalyst 3560 switches, Catalyst 4948 switches, and Cisco Catalyst 6500 Series Switches.
IT Consultants Telepresence
LifeSize Video Conferencing Engineer
Progent offers the support of a certified consultant with an extensive background integrating products from the major telepresence providers such as Cisco, Polycom, LifeSize and Radvision and can help your company to design, install, expand, or maintain a telepresence solution that protects your investment and maximizes the business value of your IT network. Progent also offers the expertise of network infrastructure engineers able to assist companies of any size to build and troubleshoot a network that provides the performance, reliability, security, and scalability you need to support your video conferencing/telepresence solution.
Windows, UNIX, Solaris Online Help
Windows, UNIX, Solaris Consultant
Progent can help your business to design and implement a smooth migration from a UNIX-powered information environment to a network based on MS Windows and capable of supporting Microsoft's powerful office productivity software, business applications, and developer platforms. Progent's UNIX, Windows and Cisco engineers and software development specialists can assist you to preserve your data and minimize business disruption by developing an efficient migration strategy that preserves your current investments in UNIX software and infrastructure. UNIX-to-Windows migration support services available from Progent include analysis of existing infrastructure, migration planning and testing, Microsoft Exchange migration support, data and application migration, and processor and storage system migration and economization.
SQL Server 2014 Virtual Machines Network Engineer
SQL Server 2014 Reporting Services Computer Consultant
SQL Server 2014 includes significant enhancements in critical areas such as performance, availability, security, and cloud readiness. SQL Server 2014 is the first release of SQL Server that incorporates in-memory technology that operates transparently with all workloads including OLTP, data warehousing, and data analytics. Progent's Microsoft-certified SQL Server 2014 consulting team can deliver efficient online and onsite consulting services including planning, deployment, management, remediation, and application development services to help organizations of any size to achieve fast return from their SQL Server 2014 deployment.
24 Hour Onsite Technical Support Hornetsecurity Altaro VM Backup Restore
Hornetsecurity Altaro VM Backup Offsite Online Technical Support
Altaro VM Backup software from Hornetsecurity provides small organizations a reliable and affordable solution for backing up and restoring Microsoft Hyper-V and VMware-powered virtual machines (VMs). Altaro VM Backup can be deployed in on-premises, offsite, multi-site, and cloud-hosted environments and also enables low-cost backup to Azure storage. Altaro VM Backup protects against ransomware attacks via Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by anyone including administrators or root users. Progent is a certified Hornetsecurity/Altaro partner and can provide a broad array of remote or on-premises consulting services to assist you to plan, install, manage and troubleshoot a modern backup and disaster recovery system powered by Altaro VM Backup software. With ProSight DPS Altaro VM Backup, Progent offers a fully managed backup/restore service based on Altaro VM Backup.
Integration Service Database
Service Reporting Onsite Technical Support
Progent uses a sophisticated service reporting system that stores and formats complete documentation for all billed support activities. Unlike some freelance consultants or local service firms who offer scant documentation or specifics of services done, each service provided by Progent is tracked by comprehensive documentation. Each Progent staff member has access to the support reports transmitted by every staff member to each client. The practice of detailing and archiving service records allows more efficient support and eliminates a slew of common problems such as when a support customer is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
Virginia Small Business Network Consulting Firm
Missouri Online Technical Support
Progent's Technical Response Center (TRC) offers nationwide extended hours remote assistance for IT networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier support experts offer after-hours phone help and remote direct computer access to troubleshoot and repair technical problems rapidly and affordably. The breadth of technical expertise available from Progent's staff of country-wide support engineers allows Progent to escalate even the toughest problems to appropriate specialists as required. For urgent issues, the Technical Response Center endeavors to respond to your call for support within one hour.
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