Expert Online Service for Monterey, California Networks from Certified Consultants
Small companies have traditionally been overlooked by large network service organizations. Many small businesses permit themselves to become dangerously reliant on individual engineers or small support firms who lack the size or comprehensive knowledge to react promptly or effectively to technical emergencies. Still other small businesses resort to giant service providers that employ technicians taught to provide standardized solutions to common issues but who do not have the experience and versatility to handle the diversity of environments and absence of standardization typical of small company IT networks.

Progent's proven approach to providing affordable and effective technical support to small companies has made Progent one of the top Microsoft-certified IT service firms in the industry. Progent has delivered online support to businesses in every state in the country (refer to Progent's customer testimonials).

For medium-size and enterprise companies, Progent can provide co-sourcing and project management support to add to the technical skills of your in-house network support team. Co-sourcing can save money and minimize technical risks for big projects such as software design and development, disaster recover/business continuity preparedness, security audits, office consolidations, or technology migrations.

Progent can in addition provide the services of certified consultants to assist your company to design and implement your cloud computing strategy.

Core Technical Areas Supported by Progent for Monterey, California Office Networks
A Microsoft-certified Partner computer support company with a world-class group of Cisco CCIE networking consultants and Apple Computer certified consultants, Progent offers emergency troubleshooting and low-cost remote consulting to Monterey, CA businesses for a wide array of information technologies such as:

Support Delivery Options for Monterey, California Companies
Progent offers a variety of options for providing small companies with cost-effective computer services for technical support, consulting, and IT administration. Progent's model for delivering IT support services is built on the Help Desk operational structure common to larger IT support organizations. Progent's Contact Center Support Mechanism ensures rapid support, comprehensive service records, dependable follow-up, and strict expense monitoring across a range of IT support delivery options that include online repairs, in-person support, and top-tier consulting.

  • Online Support
    Progent's Technical Response Center (TRC) provides urgent and routine online support for Windows, Linux, Apple OS X, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and repair hardware and software problems without the cost or delay of travel for onsite support calls. The background of Progent's network consultants allows them to resolve the majority of network issues quickly. For the toughest problems, Progent's breadth of expertise allows the support team to escalate trouble tickets to world-class subject matter experts. Progent provides a streamlined, web-based signup procedure for first-time clients to accommodate emergency network problems and Progent charges per minute with no startup charges or minimums, so you are invoiced only for the assistance you receive. Experts you can access online include Cisco-certified CCIE network engineers, Microsoft-Certified MCSEs, and CISA-certified security engineers. Find out additional details concerning Progent's online computer troubleshooting expertise.

  • Onsite Service
    Progent offers onsite computer assistance for signed-up customers in major metropolitan areas in the U.S. Progent's onsite service technicians can operate in tandem with Progent's remote service experts to deliver small businesses the ideal combination: on-premises support technicians when you require them plus the remote help of Progent's seasoned team of network engineers, security specialists, and business software developers. The response time for in-person service calls is typically less than 24 hours. Progent requires no sign-up or retainer charge for becoming a Progent customer for on-premises support. Learn more about how and why to register for Progent's onsite network support services.

  • Help Desk
    Progent's Standard Help Desk Services offer smaller businesses a comprehensive solution that manages all aspects of online desktop technical support from service requests through ticketing, screen sharing, progress tracking, problem resolution, and management reports. Progent provides service desk support at a substantial discount off Progent's normal desktop service rates, and Progent can provide the additional option of rapid on-demand escalation to subject matter experts to resolve the most issues. To learn more, see Online Help Desk Services for Small Businesses.

  • Shared Help Desk Services
    Progent's Help Desk Co-management services make it possible for your IT organization to split responsibilities for Help Desk support transparently between your in-house IT team and Progent's roster of certified desktop support engineers and subject matter experts. Progent's Help Desk sharing service is an advanced support solution based on the top professional services automation (PSA) tool for managing service requests, ticket lifecycle, responsibility, status tracking, and reporting. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small and midsize businesses budget-friendly access to enterprise-class IT professionals who can provide help with critical technologies including Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration services, Microsoft Windows 2016 Hyper-V hybrid cloud solutions, Cisco network design, consulting support for Horizon3.ai's NodeZero threat assessment platform, company-wide network security engineering, high availability it system consulting, virtualization strategies, plus integration, programming and training for business programs including financials, ERP and MRP, management reporting, sales automation, and office productivity packages. Progent can provide assistance with one-shot projects including site relocations and massive system upgrades, extended initiatives such as upgrading a legacy MRP system to a current MS Dynamics 365 package, relational database software programming and administration services, and web development, continuing services including Microsoft System Center 2012 Operations Manager (SCOM 2012) expertise and Operations Manager 2016 consulting services for network health monitoring and system administration, or emergency response like data restoration and virus removal.

  • Network Infrastructure Guidance for Teleworkers
    Progent can assist small and mid-size businesses to plan, implement and debug the infrastructure required for remote workers. Aspects of infrastructure for which Progent's consultants can deliver guidance include safe and efficient VPN tunnel connections, Virtual Desktop Infrastructure platforms, router configuration, Wi-Fi network design and deployment, and robust Internet connections. For details about Progent's network infrastructure consulting services for an at-home workforce, see infrastructure consulting services for telecommuters.

  • Private Cloud Hosting
    Progent's Private Cloud hosting offers complete hosting services for all of a small or midsize company's production servers in an environment that not only provides the top level of availability and expandability but that is in addition convenient for clients to migrate to another support provider or to move internally when your business situation calls for it. Progent's Private Cloud hosting is structured around tested virtual server techniques that permit companies with mixed networks to benefit significantly on the costs of hardware, system maintenance, and network administration while achieving enterprise-class dependability and an unparalleled level of vendor options. Unlike ordinary Software as a Service (SaaS) hosting offerings, Progent's Private Cloud Hosting Service encompasses all server-centric applications in one centrally administered solution, can handle the multi- OS and loosely standardized networks common with small businesses, and keeps control of the software in the client's hands so that moving to a new virtualized system is fast, reliable, and inexpensive. This eliminates becoming a prisoner of a specific hosting service while still offering all the savings related to ASP and SaaS hosting alternatives.

  • Hybrid Cloud Integration Consulting
    Progent can provide expert online consulting services to help organizations of all sizes integrate their IT infrastructure with leading public cloud platforms such as Microsoft Azure and Amazon Web Services (AWS). Progent can assist you to design and manage hybrid environments that can include Windows and Linux systems and apps in both cloud-based solutions or in hybrid topologies that utilize on-premises IT assets along with cloud services. To help you to integrate public cloud services with networks, Progent offers a range of public cloud integration support services that include Office 365 integration with on-premises Exchange, Azure planning and deployment services, Amazon Web Services cloud integration support, Amazon Web Marketing Service programming and troubleshooting, and Google Cloud Platform (GCP) planning and integration consulting. Progent has over 20 years of experience delivering high-level consulting expertise remotely, and Progent can help you successfully carry out your cloud migration projects on schedule and within your budget.
Progent's Flat-rate Managed Services for Remote IT Monitoring and Management
Progent's value-priced ProSight line of outsourced network management services is intended to provide small and mid-size businesses with enterprise-class support and cutting-edge technology for all facets of information assurance. Managed services available from Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    Progent's ProSight Active Security Monitoring is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily get by legacy signature-matching AV products. ProSight ASM protects on-premises and cloud-based resources and provides a single platform to address the complete threat lifecycle including blocking, detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, mobile devices, and Microsoft Exchange. ProSight ESP uses contextual security and modern behavior analysis for continuously monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device management, and web filtering through leading-edge technologies packaged within one agent accessible from a unified control. Progent's security and virtualization consultants can help you to design and implement a ProSight ESP deployment that meets your company's specific requirements and that helps you demonstrate compliance with government and industry data protection regulations. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require immediate attention. Progent's consultants can also help you to install and verify a backup and disaster recovery system like ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup
    ProSight Data Protection Services from Progent provide small and medium-sized organizations an affordable and fully managed solution for secure backup/disaster recovery (BDR). For a fixed monthly cost, ProSight DPS automates your backup activities and enables fast restoration of vital files, applications and VMs that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight DPS can help you protect, retrieve and restore files, folders, apps, system images, plus Hyper-V and VMware images/. Important data can be protected on the cloud, to an on-premises device, or mirrored to both. Progent's BDR specialists can deliver advanced support to configure ProSight Data Protection Services to to comply with government and industry regulatory standards such as HIPAA, FINRA, and PCI and, when necessary, can assist you to restore your business-critical information. Find out more about ProSight Data Protection Services Managed Cloud Backup and Recovery.

  • ProSight WAN Watch: Infrastructure Remote Monitoring and Management
    Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it simple and affordable for smaller organizations to map, monitor, optimize and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, endpoints and other devices. Incorporating cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are kept current, captures and displays the configuration of almost all devices connected to your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management processes, WAN Watch can knock hours off common chores such as making network diagrams, expanding your network, locating devices that need critical software patches, or isolating performance bottlenecks. Find out more details about ProSight WAN Watch infrastructure monitoring and management services.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the technology of leading data security vendors to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard managed service combines cloud-based filtering with a local security gateway device to offer complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks, and other email-based malware. ProSight Email Guard's Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your network firewall. This reduces your exposure to external attacks and saves system bandwidth and storage. ProSight Email Guard's on-premises security gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email traffic that originates and ends within your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus defense, email content filtering and data loss protection.

  • ProSight LAN Watch: Server and Endpoint Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to help keep your IT system running at peak levels by checking the state of critical computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT personnel and your Progent engineering consultant so any looming problems can be addressed before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With Progent's ProSight Virtual Hosting service, a small or mid-size organization can have its key servers and applications hosted in a secure Tier III data center on a high-performance virtual host set up and managed by Progent's network support experts. With Progent's ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hardware environment without requiring a time-consuming and difficult reinstallation process. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, processes, applications, and services. You can instantly locate passwords or serial numbers and be warned automatically about impending expirations of SSLs or domains. By updating and managing your network documentation, you can save up to 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized location for holding and collaborating on all documents required for managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require the instant you need it. Find out more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's certified group of IT experts, ProSight Network Audits help you see how closely the configuration of your core network devices conform to industry leading practices. The Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and provide instant ROI like a cleaner Active Directory (AD) environment. Both also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include lower-cost management, improved compliance with information security standards, more efficient utilization of IT assets, faster troubleshooting, more dependable backup and recovery, and less downtime. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone interview with a Progent backup/recovery consultant. The fact-finding interview is designed to help assess your organization's preparedness to stop or recover quickly following an assault by a ransomware variant such as Ryuk, WannaCry, NotPetya, or Locky. Progent will work with you personally to collect information concerning your existing antivirus tools and backup platform, and Progent will then produce a written Basic Security and Best Practices Report document describing how you can follow industry best practices to deploy a cost-effective security and backup system that meets your business needs. For details, see The ProSight Ransomware Preparedness Report Service.

Unique Advantages of Teaming with Progent
As a Microsoft-certified Partner and Small Business Specialist, Progent is a recognized leader in supporting the baseline system software and productivity applications used by most small and mid-size businesses. As a Cisco-authorized partner, Progent also offers expertise for an increasingly complex collection of network products such as firewalls, switches, routers, VoIP solutions, and wireless networking. In addition, Progent's CISSP-Premier security experts, CISM-authorized security engineers, CISA-authorized security audit specialists and GIAC-authorized information assurance professionals offer a company-wide perspective on network protection and can assist with complex security programs like SIEM solutions to help companies meet industry standards and government regulations for IT information security and reporting.

The scope and depth of Progent's engineering staff bring a powerful array of advantages to clients trying to increase the productivity of their information network within a reasonable budget. These advantages include:

  • Best Industry Methodology
    Progent's team of Microsoft and Cisco Certified experts average more than a decade of hands-on industry background, at the forefront of IT service, executing a wide range of technical projects for a large array of clients. Each Progent support professional shares a proven set of personal best practices which are incorporated into shared leading practices standards that Progent teaches its support staff. This ensures that you get not just expert IT help, but also a support engineer with field-tested methods for fixing real-world IT problems quickly. Find out more concerning Progent's best practices for network consulting.

  • Granular Pricing
    Progent's pricing policy is to bill for phone service and on-site visits per minute. Consequently, you are charged exclusively for received support. Progent does not demand a more expensive rate for after-hours or priority service, and Progent does not bill for travel except for emergency support where on-site work is less than 4 hours. In addition, Progent applies no startup charge and asks no retainer for services provided during regular working hours. Many support organizations impose large minimum fees or charge in increments of fifteen minutes or longer. Progent's one-minute pricing granularity does away with king-size invoices for quick solutions. An additional benefit of granular billing is that you are not tempted to permit incipient problems to fester until they become major problems. Learn more details concerning Progent's value pricing for IT outsourcing.

  • Comprehensive Documentation of IT Support
    Progent has developed a sophisticated support reporting system that stores and formats complete documentation for all delivered support activities. Unlike many freelance consultants or local support organizations who provide scant documentation or details of services done, every service provided by Progent is accompanied by full documentation. Each Progent staff member has use of the support documentation given by each staff member to each customer. The practice of documenting and archiving service records results in more effective support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release the keys to the kingdom. Learn additional information about Progent's documentation of IT outsourcing services.

  • Knowledge Transfer
    Progent practices information transfer from Progent's consultants to customers. By educating customers to resolve problems that are within their scope, Progent can focus on offering hard-to-find services where Progent has few competitors. Small companies who work with independent service providers or who employ in-house support personnel gain when Progent passes on knowledge about new technology and proven processes to make their IT environments more robust, secure, and efficient. Read more details about Progent's knowledge transfer services.

How to Contact Progent
In case your Monterey, California business needs to contact Progent to find out about IT outsourcing, consulting, or tech support, phone 800-993-9400 or see Contact Progent.

Fast Online Technical Assistance
For immediate online assistance, you can call Progent's Technical Response Center toll-free at 1-866-PROGENT (866-776-4368).



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