Affordable Network Troubleshooting from Microsoft certified Professionals for Businesses in Monterey, CA
By offering professional know-how when you need it, making available in-depth knowledge for critical business applications, providing innovative services such as virtual server hosting, billing solely for services delivered, and requiring no setup fees or retainers for standard services, Progent helps you to increase the competitive value of your information network and minimize support costs. Progent appreciates that information system security, dependability, and performance are just as important to small companies as to large enterprises but that small organizations lack the leverage to spend aggressively in computer networks and internal service groups. Progent's basic competitive advantage is that no network consulting firm can match Progent's ability to provide the network support expertise your company requires whenever you require it and at prices you can afford.

For mid-size and large businesses, Progent can provide co-sourcing support to supplement the subject matter expertise of your in-house network service group. This can reduce expenses and help meet schedules for major projects like application development, disaster recover/business continuity planning, security evaluations, merging datacenters, or technology migrations.

Progent can in addition offer the services of accredited experts to help your company to plan and execute your cloud strategy.

Key IT Areas Serviced by Progent for Business Networks in Monterey, California
Progent provides the services of qualified consultants for all facets of information technology found in small organizations. Technologies serviced by Progent include:

Service Delivery Options for Monterey, California Businesses
Progent has a selection of options for providing small and midsize businesses and local governments with affordable IT services for technical support, system architecture, and IT management outsourcing. Progent's model for delivering network support services is built on the Call Center operational structure common to larger IT groups. Progent's Help Desk Call Center Service Model ensures rapid support, comprehensive activity documentation, consistent follow-through, and strict expense monitoring for an array of network support delivery options that include remote troubleshooting, in-person help, and top-level consulting.

  • Remote Service
    Progent's Technical Response Center (TRC) provides urgent and scheduled remote assistance for Windows, Linux, Apple, and Cisco-powered environments in the United States and globally. Progent's certified service experts can assist customers to troubleshoot and fix hardware and software problems without the cost or delay of on-premises service calls. The background of Progent's IT engineers makes it possible to resolve the majority of network problems quickly. For complex issues, Progent's breadth of expertise makes it possible to escalate trouble tickets to advanced specialists. Progent provides a convenient, web-based registration process for new customers to accommodate emergency network problems and Progent charges per minute with zero startup charges or time minimums, so you are invoiced only for the help you receive. Specialists you can access online include Cisco-certified CCIEs, Microsoft-Premier MCSEs, and CISM-certified security professionals. Learn additional information concerning Progent's remote network support services.

  • Onsite Service
    Progent offers on-site computer assistance for registered clients in larger cities in the United States. Progent's onsite service personnel can operate in conjunction with Progent's remote support experts to give small businesses the best of both worlds: on-premises service technicians when you require them plus the on-line expertise of Progent's seasoned team of network engineers, security professionals, and business application developers. The response time for in-person service calls is usually less than 24 hours. Progent requires no start-up or retainer charge for registering as a Progent customer for onsite support. Learn more details concerning how and why to sign up for Progent's onsite computer service.

  • Help Desk Call Center
    Progent's Standard Help Desk Services provide smaller businesses an end-to-end service desk solution that handles all aspects of remote Level 1 desktop technical support from initial requests through trouble ticket generation, screen sharing, progress tracking, problem solving, and reporting. Progent offers help desk services at a substantial discount off Progent's regular desktop support rates, and Progent can provide the option of fast on-demand escalation to Level 2 and Level 3 experts to handle challenging issues. for more information, refer to Online Help Desk Services for Small Businesses.

  • Co-managed Help Desk Services
    Progent's shared Help Desk services allow your IT organization to split the load for Help Desk support transparently between your in-house IT team and Progent's roster of seasoned technical support technicians and subject matter experts (SMEs). Progent's Co-managed Help Desk service is a collaborative support solution built around the top PSA platform for managing end-user service requests, ticketing, responsibility, progress tracking, and reporting. For details, refer to Progent's shared Help Desk services.

  • IT Consulting Expertise
    Progent offers small companies budget-friendly access to world-class consultants who can provide assistance with vital technologies such as Microsoft Windows Server 2022 planning and integration expertise, Microsoft Windows Server 2019 migration consulting, Windows 2016 Hyper-V hybrid cloud solutions, Cisco network architecture, consulting services for Horizon3.ai's NodeZero PEN test products, network protection engineering, fault tolerant it system engineering, virtualization solutions, plus integration, programming and support for small business applications including accounting, ERP, reporting, CRM, and office productivity packages. Progent can help with short-term projects including office moves and major software migrations, extended initiatives such as upgrading a legacy ERP system to a current MS Dynamics or Dynamics 365 solution, relational database application programming and administration support, and web design, continuing support including System Center 2012 Operations Manager (SCOM 2012) support and Operations Manager 2016 consulting services for network monitoring and system management, or emergency services such as data restoration and virus cleanup.

  • Infrastructure Expertise for Telecommuters
    Progent can assist small and mid-size businesses to plan, implement and troubleshoot the infrastructure to support at-home workers. Areas of infrastructure where Progent's consultants can deliver support include safe and convenient VPN tunnel connections, Virtual Desktop Infrastructure software, router configuration, Wi-Fi network design and deployment, and reliable Internet connections. To find out about Progent's network infrastructure support services for an at-home workforce, visit infrastructure guidance for an at-home workforce.

  • Private Cloud Hosting
    Progent's Private Cloud hosting service offers full hosting services for the entirety of a small or midsize company's production servers in an environment that not only provides the highest level of availability and expandability but that is also easy for clients to transfer to a different support provider or to bring internally whenever your circumstance calls for it. Progent's Private Cloud hosting service is built around proven virtual server technologies that allow businesses with mixed networks to save dramatically on the costs of capital equipment, infrastructure support, and network management while achieving world-class reliability and an unparalleled degree of vendor independence. In contrast to ordinary Software as a Service hosting offerings, Progent's Private Cloud Hosting encompasses all server-based software in a single centrally administered service, can handle the multi- OS and non- standardized environments typical of small companies, and keeps control of the software in the customer's hands so that migrating to a new virtual system is quick, safe, and affordable. This eliminates becoming a captive to a specific hosting provider while still providing all the cost savings associated with ASP and SaaS hosting services.

  • Hybrid Cloud Planning and Integration Consulting Services
    Progent offers expert online consulting services to help businesses of any size connect their networks with leading public cloud platforms such as Azure and Amazon Web Services (AWS). Progent can assist your IT team to plan and manage cost-effective environments that can include Windows and Linux operating systems and apps in both cloud-centric solutions or in hybrid architectures that combine physical IT assets as well as public clouds. To assist you to incorporate cloud services with networks, Progent can provide a range of cloud migration services that include Office 365 integration with on-premises Exchange, Azure design and deployment consulting, Amazon Web Services cloud integration, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform (GCP) planning and integration expertise. Progent has more than 20 years of experience providing advanced consulting services online, and Progent can make sure you complete your cloud migration initiatives on schedule and affordably.
Progent's Flat-rate Managed Services for Remote Network Monitoring and Management
Progent's value-priced ProSight portfolio of network monitoring and management services is designed to provide small and mid-size organizations with enterprise-class support and state-of-the-art technology for all facets of information assurance and compliance. Managed services offered by Progent include:
  • ProSight Active Security Monitoring (ASM): Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that incorporates SentinelOne's next generation behavior analysis technology to guard endpoints and physical and virtual servers against modern malware attacks like ransomware and file-less exploits, which routinely evade legacy signature-matching anti-virus products. ProSight Active Security Monitoring protects local and cloud-based resources and provides a single platform to address the entire malware attack lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware recovery based on SentinelOne technology.

  • ProSight Enhanced Security Protection: Unified Physical and Virtual Endpoint Security
    Progent's ProSight Enhanced Security Protection managed services offer economical multi-layer protection for physical and virtual servers, workstations, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through leading-edge technologies incorporated within a single agent accessible from a single console. Progent's data protection and virtualization experts can help your business to plan and implement a ProSight ESP deployment that meets your organization's unique needs and that allows you demonstrate compliance with government and industry data protection regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent can also help you to set up and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a destructive cyber attack like ransomware. Learn more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Microsoft Exchange filtering.

  • ProSight Data Protection Services: Managed Cloud Backup and Recovery
    ProSight Data Protection Services from Progent offer small and mid-sized organizations an affordable and fully managed solution for reliable backup/disaster recovery (BDR). For a fixed monthly rate, ProSight Data Protection Services automates and monitors your backup activities and enables rapid recovery of vital data, applications and virtual machines that have become lost or corrupted due to component failures, software glitches, natural disasters, human error, or malicious attacks such as ransomware. ProSight Data Protection Services can help you protect, retrieve and restore files, folders, applications, system images, plus Microsoft Hyper-V and VMware images/. Important data can be backed up on the cloud, to an on-promises storage device, or mirrored to both. Progent's cloud backup consultants can provide advanced expertise to configure ProSight DPS to to comply with government and industry regulatory requirements such as HIPAA, FIRPA, PCI and Safe Harbor and, when needed, can assist you to recover your critical information. Read more about ProSight Data Protection Services Managed Backup and Recovery.

  • ProSight WAN Watch: Network Infrastructure Management
    Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and affordable for smaller businesses to map, monitor, reconfigure and troubleshoot their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Using cutting-edge Remote Monitoring and Management (RMM) technology, WAN Watch makes sure that infrastructure topology maps are always updated, captures and displays the configuration of virtually all devices on your network, monitors performance, and sends alerts when problems are discovered. By automating complex network management processes, ProSight WAN Watch can knock hours off ordinary chores like network mapping, expanding your network, finding appliances that require important software patches, or resolving performance issues. Find out more details about ProSight WAN Watch network infrastructure management consulting.

  • ProSight Email Guard: Spam Filtering, Data Leakage Protection and Content Filtering
    ProSight Email Guard is Progent's email security solution that incorporates the services and infrastructure of leading data security companies to provide web-based management and world-class security for your email traffic. The powerful structure of Email Guard combines a Cloud Protection Layer with a local security gateway device to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The Cloud Protection Layer acts as a preliminary barricade and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to inbound attacks and saves system bandwidth and storage space. ProSight Email Guard's on-premises gateway device provides a further layer of analysis for incoming email. For outgoing email, the on-premises gateway offers anti-virus and anti-spam filtering, DLP, and encryption. The onsite gateway can also help Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. Learn more about Progent's Email Guard spam filtering, virus blocking, content filtering and data loss prevention.

  • ProSight LAN Watch: Server and Endpoint Remote Monitoring and Management
    ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating efficiently by checking the state of vital assets that power your business network. When ProSight LAN Watch uncovers an issue, an alert is sent automatically to your designated IT staff and your assigned Progent engineering consultant so that any potential problems can be resolved before they have a chance to impact your network Find out more details about ProSight LAN Watch server and desktop monitoring services.

  • ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
    With ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual machine host set up and maintained by Progent's IT support experts. Under the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting service. Find out more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard information related to your network infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be warned about upcoming expirations of SSLs or domains. By updating and managing your IT documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents required for managing your network infrastructure like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the data you require as soon as you need it. Find out more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost way for small and medium-size organizations to obtain an objective assessment of the overall health of their IT system. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. The Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits such as a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include easier management, better compliance with government and industry security standards, higher utilization of network resources, faster problem resolution, more reliable backup and restore, and less downtime. See more about ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone discussion with a Progent information assurance expert. The interview is intended to evaluate your organization's preparedness either to stop or recover rapidly following an attack by a ransomware strain such as Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you directly to collect information about your current cybersecurity posture and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to deploy an efficient AV and backup environment that meets your business needs. For details, refer to The ProSight Ransomware Preparedness Report.

Special Benefits of Teaming with Progent
As a Microsoft-certified Partner and a Microsoft Small Business Specialist, Progent is an acknowledged leader in supporting the baseline system software and productivity programs important to most small and medium-size businesses. As a Cisco-authorized partner, Progent also can provide expertise for an ever more complex collection of infrastructure products including PIX and ASA firewalls, routers and switches, VoIP solutions, and wireless connectivity. In addition, Progent's CISSP-Premier security consultants, CISM-qualified security engineers, CISA-qualified security audit consultants and GIAC-certified information assurance professionals can provide a company-wide view of system protection and can help with advanced security programs like SIEM solutions to help enterprises comply with industry guidelines and government requirements for IT data security and reporting.

The scope and size of Progent's engineering staff bring a unique array of advantages to clients wishing to maximize the productivity of their IT system within a realistic budget. These benefits include:

  • Best Industry Practices
    Progent's team of Microsoft and Cisco Premier consultants average more than ten years of real-world industry background, in the trenches of network service, performing a broad variety of IT projects for a large mix of clients. Every Progent support professional shares a proven collection of personal best practices which are combined into company-wide leading practices standards that Progent instills in its support personnel. This guarantees that you get not only expert IT skills, but also a consultant with proven methods for repairing real-world IT problems rapidly. Find out more details about Progent's best practices for network consulting.

  • Granular Pricing Structure
    Progent's pricing model is to bill for online service and in-person visits per minute. Consequently, you are charged only for received services. Progent does not demand a more expensive rate for after-hours or priority support, and Progent does not charge for travel time except for urgent calls where on-site work is less than four hours. Also, Progent applies no sign-up charge and requires no monthly commitment for support services provided during regular business hours. Many service firms impose substantial minimum payments or charge in increments of a quarter hour or longer. Progent's small billing granularity does away with big invoices for quick solutions. Another advantage of by-the-minute pricing is that clients will not be inclined to allow minor issues to fester until they become big problems. Find out more about Progent's value pricing for IT outsourcing.

  • Comprehensive Reporting of Network Support
    Progent has created a comprehensive service reporting system that records and organizes detailed documentation for all billed support activities. Unlike some freelance consultants or small service firms who provide minimal documentation or details of services done, each service provided by Progent is accompanied by full documentation. Each Progent staff member has access to the support documentation sent by each consultant to each customer. The practice of detailing and organizing service records allows more efficient support and eliminates a slew of typical problems such as when a service client is virtually held hostage to a consultant who refuses to release vital service information. Find out additional information about Progent's documentation of IT outsourcing services.

  • Information Transfer
    Progent is committed to knowledge transfer from Progent's consultants to clients. By teaching customers to handle technical issues that are within their comfort zone, Progent is able to concentrate on providing high-value services where Progent has few competitors. Small businesses who work with freelance service providers or who maintain in-house IT personnel gain when Progent passes on knowledge about critical technology and tested methodologies to make their networks more reliable, protected, and efficient. Read additional information about Progent's knowledge transfer services.

Contact Progent
If your Monterey, California company needs to get in touch with Progent for IT outsourcing, consulting, or tech support, phone 800-993-9400 or visit Contact Progent.

Immediate Online Technical Assistance
For immediate remote support, you can call Progent's Help Desk Call Center toll-free at 1-866-PROGENT (866-776-4368).



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    For businesses with a mix of Mac and Windows desktops, there exist two basic solutions for running Microsoft Windows-dependent software on a Mac: an external connection to an actual Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect an Apple Mac to a remote Microsoft Windows-based PC to run Windows programs and access network resources. Microsoft's Virtual PC for Apple Mac emulates Microsoft Windows on an Apple Mac computer so you are able to use Microsoft Windows programs directly. Progent's Mac technology support experts can assist your organization to manage these products for using Microsoft Windows software on your Apple Macs and can also assist your organization to evaluate and install other products for Microsoft Windows PC simulation.

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    Progent provides national remote technical support and consulting services for businesses that operate networks based on variants of the Linux OS or whose IT systems feature a mix of Linux platforms/Linux and Microsoft products. Remote network consulting provides optimum leverage for your information technology budget by preserving client efficiency and limiting the time charged for computer repair services. Advanced online support technology and skilled technicians and engineers combine to enable Progent to solve most network problems without wasting time and expense by traveling to your site. In most of situations your network issues can be dealt with by telephone or through a combination of telephone support and online access. Progent can make available Cisco certified CCIE network engineers and CISSP premier security professionals to assist you with the most challenging network problems.

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    Progent's experts can provide Mac users a variety of services such as desktop support, Apple macOS and OS X consulting, Mac co-existence with Windows environments, Entourage and Exchange Server help, network protection services, and custom training. Progent can assist clients to migrate to macOS from OS X or earlier editions of Apple Mac OS X and Progent can provide help with Apple Mac application software. Progent can also assist your business with iPhone integration and Apple iPad management, or moving to Apple's iCloud services. For business networks based exclusively on Apple macOS or OS X or for systems with a mix of Mac, Linux and Windows based servers and desktops, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to handle the difficulty of planning, configuring and maintaining a network infrastructure that is available, secure, fast and aligned with your company's business goals.

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    Progent can provide the assistance of a certified VMware VCDX expert to help you plan, deploy, administer and repair VMware vSphere-powered virtualization solution for local datacenters, private and public clouds, or hybrid deployments. Progent can provide advanced knowledge for deploying and integrating VMware Site Recovery Manager and VMware's NSX virtual network platform for disaster recovery. Progent has extensive understanding of VMware vCloud Director (vCD), vRealize Automation, vRealize Orchestrator (vRO) and vCloud tools for administering private and public cloud and hybrid cloud solutions that deliver high availability, fault tolerance, and disaster recovery.

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