For small companies in Naples Florida, Progent offers help for computer systems based on UNIX, Linux, Sun Solaris, or macOS and OS X or for networks that include a mix of UNIX-family systems and Microsoft Windows platforms. Progent has provided online support to companies in every state in the U.S. (Refer to Progent's client testimonials). In addition, Progent can furnish the consultation Cisco CCIE-certified network specialists for complex infrastructure issues, as well as the assistance of CISSP and CISM-accredited security engineers to handle advanced security design and disaster recovery planning.
Progent's online support services represent exceptional value due to the fact that they are equipped with the practical experience and the sophisticated tools to resolve most information system issues quickly. This lowers immediate costs because service calls accumulate a smaller number of billable minutes. Remote support also eliminates the expense of sending a consultant to your location. Your company saves additionally in indirect costs by minimizing or eliminating system outages and associated losses stemming from business discontinuity, disgruntled clients, unproductive employees, and de-focused management.
Progent's pricing model for remote help is designed to get the most out of your network support investment. Progent bills on a per-minute basis for telephone-based consulting, so you are billed exclusively for the services that you receive. In contrast to typical online support companies, Progent imposes no service activation surcharge or minimum job duration. Progent's per-minute billing unit and simple policy for billing prevent situations where speedy. minor solutions somehow turn into major bills. Progent's skill at disposing of problems efficiently results in your business saving cash.
Progent's Remote Technical Support Technologies
Over time, Progent has developed a collection of optimized tools and field-proven processes that ensure the maximum degree of effectiveness for remote engineering help and repair for small company IT systems. Progent provides secure VPN support for gateways from multiple leading companies including Microsoft, Cisco, Juniper Networks, Sonicwall and Watchguard. Secure VPN connectivity permits the consultants of Progent's remote service group to interface to your system remotely without breaching corporate security.
Progent's highly evolved service reporting application maintains thorough histories describing the support that Progent's customers have been provided. Progent's authorized service personnel have the benefit of the details of assistance rendered to every customer by any Progent consultant. This archive of trouble tickets and solutions is organized as a readily accessible support knowledge base that allows Progent's online technical experts to communicate their knowledge company-wide to ensure that the efficiency of Progent's technical support improves over time. Progent's advanced accreditations and close relationships with important technology companies such as Cisco and Microsoft make available additional massive technical databases and permit quick access to manufacturers' internal engineering staff so Progent's online service specialists can come up with optimal solutions promptly.
Get Remote UNIX/Linux, Solaris, or macOS and OS X Technical Support from Progent
To get started with Progent's phone services in Naples Florida or to learn more about Progent's online support programs, contact Progent at
Online Technical Services Offered Progent
Progent's online support experts possess credentials in an extensive array of products and technologies. This broad scope of technical skills enables Progent's engineers to handle virtually any emergency likely to take place in a small or midsize company network. Certificates held by Progent engineers in UNIX/Linux technologies include Sun Solaris SCNA, Red Hat Certified Engineer (RHCE), Red Hat RHCT, Apple Certified System Administrator, Support Professional (ACSP), and Technical Coordinator (ACTC). Cisco certifications earned by Progent service experts include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional, Network Associate (CCNA), Security Professional (CCSP), Voice Professional (CCVP), CCDA and CCDP.
To help clients with mixed-platform networks, Progent also offers the services of engineers with advanced Microsoft credentials such as Microsoft Certified Systems Engineer, Desktop Support Technician (MCDST), and Solution Developer (MCSD). Progent's security experts include Certified Information Security Manager Engineers, CISSP-certified cybersecurity experts, and Information System Security Architecture Professional (ISSAP) engineers.
Phone-based technical support services provided by Progent to customers in Naples include:
Progent's UNIX and Linux consultants can offer emergency online help for diagnosing problems within UNIX, Linux, or Solaris systems powered by leading variants of UNIX including:
Progent also offers a full range of online desktop services including Microsoft Windows 11 migration help and designing and deploying Microsoft 365 cloud environments for Windows desktops.
Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT team and Progent's nationwide pool of certified desktop support engineers and matter experts (SMEs). Progent's Help Desk sharing service is a collaborative service desk solution based on the leading professional services automation tool for handling end-user service requests, ticket lifecycle, responsibility, status tracking, and reporting.
Progent's Call Center consulting services can support you in creating an effective new Help Desk or improving your established one, identifying or enhancing Help Desk software to address the unique requirements of your corporation, or adding occasional phone support staff to supplement your existing Help Desk Call Center team to handle high-demand events such as software migrations, mass upgrades, or installing brand new applications.
Progent's Help Desk staff of veteran network consultants provides your computer users in Naples Florida fast assistance from an efficient technical support resource with substantial experience offering telephone-based help and online repair service for computer environments powered by UNIX/Linux, Solaris, Apple macOS and OS X, Cisco, or Microsoft components. Progent's concentration is to give the Call Center the reputation as a key contributor to business productivity, and Progent's goal is to resolve rather than just track IT issues.
Progent's Apple Mac consultants can promote the imaginative facets of Apple Mac environments by offering phone-based help support and training in graphics, sound, and video. Progent's support professionals can provide expertise in a large selection of Mac applications including Adobe Photoshop, Adobe Illustrator, Adobe InDesign, QuarkXPress, MOTU Digital Performer, Final Cut Pro, Apple Motion, and After Effects. Progent's Mac specialists can also assist you with common jobs such as capturing or digitizing audio/video or establishing an audio/video post production facility.
Remote Network Monitoring Support
Progent offers businesses in Naples Florida online network monitoring support based on MS System Center Operations Manager network monitoring, adapted by Progent for your business so that your computer maintenance is proactive rather than reactive. By uncovering possible trouble spots before they expand into crashes, remote monitoring can head off inconvenient and expensive service crises. Progent can also provide help with server and infrastructure monitoring products such as Nagios and MRTG to troubleshoot UNIX, Linux, Solaris, or macOS and OS X networks, Microsoft networks, or systems that support a variety of operating systems.
Miami and South Florida Contact Information:
Progent offers consulting services and onsite technical support throughout Southern Florida.
City | Address | Phone | Link |
Fort Lauderdale | 401 E Las Olas Blvd, Suite 1400 Fort Lauderdale, FL 33301 United States |
(954) 736-4937 | Fort Lauderdale Network Support Services |
Fort Myers | Collier Avenue Executive Center, 2080 Collier Avenue Fort Myers, FL 33901 United States |
(239) 676-0700 | Fort Myers Network Support Services |
Hialeah | 17690 NW 78th Ave Hialeah, FL 33015 United States |
(786) 756-4700 | Hialeah Network Support Services |
Miami | 200 South Biscayne Blvd, Suite 2790 Miami, FL 33131 United States |
(786) 646-0567 | Miami Network Support Services |
Miami Beach | 1680 Michigan Avenue Miami Beach, FL 33139 United States |
(786) 522-2526 | Miami Beach Network Support Services |
Naples | 780 5th Avenue S, Suite 200 Naples, FL 34102 United States |
(239) 330-4007 | Naples Network Support Services |
West Palm Beach | 515 N. Flagler Drive, Suite P-300 West Palm Beach, FL 33401 United States |
(561) 437-1717 | West Palm Beach Network Support Services |