National Online Computer Support
for Business IT Systems
Across the U.S.
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.
Highlights of Progent's National Remote Support program include:
Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Convenient Payment Options
Progent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.
Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.
Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
virtual application delivery Consult
Remote Consulting Citrix FlexCast
For desktop and application virtualization, Progent offers the expertise of a Citrix XenDesktop consultant who can help your company to plan a XenDesktop environment that improves the business value of your IT network; integrate XenDesktop technology with your servers, end-user devices, and peripherals; upgrade your existing desktop virtualization software to the latest versions of XenDesktop; and provide advanced remote technical support. Progent can also train your IT staff to adhere to industry leading practices to manage your XenDesktop solution effectively.
Remote Server Management Consultancy
Urgent Dell DRAC Consult
Remote management cards give IT administrators full control of a server without the requirement for an on-site visit. Using these server management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to an IT professional who can be located anywhere with Internet access. Progent's Microsoft and Cisco authorized engineers can assist you to design, deploy, and manage a fault-tolerant business network that includes remote management cards and Progent can utilize these remote management cards to deliver efficient off-site technical support. Progent is familiar with a variety of remote server management cards including Aten remote management cards, American Megatrends MegaRAC remote server management cards, Dell DRAC cards, HP Lights-Out remote management cards, and Peppercon eRIC remote management cards.
Herakles Colocation Center Test Lab Consultant
Consultant network piloting Lab
Progent's Test and Training Lab at the QTS Data Center can be used for piloting line-of-business applications, creating efficient migration methodologies, evaluating and optimizing performance, designing or verifying business continuity solutions, resolving compatibility problems, and establishing training environments for the latest products and technologies. For Progent clients without sufficient internal resources to assemble effective test systems, the lab reduces capital costs and technical risk and helps keep vital IT initiatives on schedule.
Catalyst 9100 Series AP Management Support and Setup
24-Hour Catalyst Wi-Fi 6 AP Configuration Support and Setup
Progent's Cisco Catalyst Wi-Fi 6 Wireless Access Point consultants offer affordable online and on-premises support for Catalyst next-generation Wi-Fi 6 wireless access points.
Engineer Avaddon ransomware hot line
WannaCry ransomware hot line Consultant
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist you to halt the progress of an active ransomware breach. Call 800-462-8800
ISSAP Certified Security Architecture Specialist
ISSAP Security Contractor
Progent's ISSAP Certified security experts, or Information Systems Security Architecture Professionals, are consultants who have been awarded ISSAP Certification through rigorous examination and significant experience with information security architecture. ISSAP security experts have in-depth understanding of access control mechanisms and methodologies, telecommunications and network infrastructure protection, cryptography, needs evaluation, BCP and disaster recovery planning (DRP), and physical security. Progent's ISSAP-premier security specialists can help your business with all phases of secure network architecture.
Support Outsourcing SQL Server 2014 Capacity Planning
SQL Server 2014 Performance Tuning Computer Consultants
SQL Server 2014 includes significant improvements in key areas including speed, availability, compliance, and cloud readiness. Microsoft SQL Server 2014 is the first version of SQL Server that includes in-memory technology that operates transparently across all types of applications including Online Transaction Processing (OLTP), data warehousing (DWH), and data analytics. Progent's Microsoft-certified SQL Server 2014 consultants can provide efficient online and on-premises services such as system design, configuration, management, remediation, and software development services to enable organizations of any size to achieve fast return from their SQL Server 2014 deployment.
Network Consultant SCCM Site Hierarchy
Best SCCM and Exchange Online Support Services
Configuration Manager automates software deployment across multiple sites, streamlines security and compliance settings management, keeps track of network resources, protects against corporate data leakage, performs health monitoring, enables secure end-user self service, and offers a single control mechanism for administering multi-operating system ecosystems based on on-premises, cloud, or hybrid deployment models. Progent's Microsoft-certified Configuration Manager consulting team and Azure cloud integration experts can assist businesses of any size with any aspect of planning, implementing, using and repairing a SCCM solution for on-premises, cloud-based, or hybrid environments.
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