National Remote Technical Support
for Business Computer Systems
Throughout the United States
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.
Highlights of Progent's National Remote Support program include:
Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Convenient Payment Options
Progent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.
Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.
Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
UNIX Online Computer Service
Linux Online Consultant
Progent offers nationwide urgent phone support and consulting services for companies who operate UNIX or Linux environments or whose information systems feature a combination of UNIX and Microsoft technology. Online IT help offers maximum leverage for your IT budget by extending user efficiency and shortening the time billed for computer repair services. Sophisticated remote support tools and experienced service specialists and consultants combine to enable Progent to handle the majority of network problems without squandering time and money by going to your location. In most of cases your network problems can be dealt with over the phone or through a combination of telephone support and remote connectivity. Progent can make available Cisco CCIE network engineers and CISA premier security specialists to assist with the most challenging network problems.
Specialist Windows Server Update Services
WSUS Consultants
Microsoft WSUS allows information technology managers to install and monitor the latest Microsoft patches and security releases to Microsoft Windows Server 2000, Microsoft Windows Server 2003, and Microsoft Windows XP platforms. By using Microsoft Windows Server Update Services, network support personnel can completely and easily manage the distribution of patches that are released through Microsoft Update to servers and desktops in a company. Progent can help you with complex details of the initial configuration of Microsoft Windows Server Update Services such as designing the Microsoft Software Update Services deployment, configuring client's workstations, defining the Group Policy parameters, and ensuring your Microsoft WSUS Group Policy Object is associated with an Active Directory container that makes sense for your system environment.
Microsoft Exchange Online Support
IT Consultants Exchange 2007
Progent's Microsoft certified support team can show you how to design and deploy an efficient in-place Exchange Server 2007 upgrade strategy that minimizes network downtime, reduces long-term support requirements, and makes your Microsoft Exchange 2007 Server easy to manage. For complicated multiple server or multi-site upgrades, Progent offers the experience to complete your move rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and consulting offerings include expertise with the configuration of outside vendor add-ons to Microsoft Exchange Server 2007 that are in keeping with your business goals.
Professionals Windows Server 2012 R2 Active Directory
Outsourcing Windows Server 2012 R2 Clustering
Progent's certified professionals can help you to evaluate the business value of Windows Server 2012 R2 for your company, create test environments and migration strategies, optimize your network for on-premises, multi-location, cloud-based, and partial-cloud environments, educate your IT support, staff, create an enterprise-wide security plan, automate IT management, assist with application development, and generate and validate a DR/BC plan.
Expert Microsoft Certified Professionals SQL 2008 Reporting Services
Support and Integration MS SQL 2008
Microsoft SQL Server 2008 offers powerful, standardized tools to computer professionals as well as to network users, reducing the difficulty of creating, deploying, managing, and accessing company data and database applications in environments ranging from handheld devices to corporate information systems. The complexity and interconnectivity demands of Microsoft SQL Server 2008 require a network consulting firm with real-world experience and wide knowledge in planning and building information-based, comprehensive business technology applications. The expertise of Progent's Microsoft-certified engineering staff, with an average of over 10 years of professional work supporting Microsoft integration, ensures you success in designing, deploying and managing Microsoft SQL Server 2008 applications that are well integrated with the Microsoft .NET environment.
5520 wireless controller Help and Support
Biggest 8540 wireless controller Network Consultant
Cisco's Catalyst wireless controllers streamline the administration of wireless networks by unifying the configuration and management of wireless access points, optimizing Wi-Fi throughput by reducing the effect of radio frequency congestion, improving wireless uptime with fast auto-failover, and strengthening security by identifying cyber threats and analyzing network traffic based on user class and locale. Progent's Wi-Fi consultants can assist you to deploy Cisco wireless LAN controllers to manage wireless networks of all sizes. Progent can assist you to maintain and troubleshoot your current Cisco-based Wi-Fi environment or carry out a smooth transition to Cisco's modern wireless controller technology.
DoubleTake Carbonite Replication Manager Online Support Services
On-site Technical Support DoubleTake Carbonite Backup
DoubleTake/Carbonite Software offers a family of tools designed to deliver small and midsize businesses a range of affordable solutions for backing up and recovering business-critical applications such as Exchange Server, SQL Server, Blackberry, and Microsoft Office SharePoint. Progent's disaster recovery planning experts have in-depth experience integrating DoubleTake/Carbonite technology into small company IT networks to create an advanced state of availability and business continuity capability at an affordable cost.
DotNET Reporting
Programming ASP.NET Core
Progent's application developers have worked for two decades with .NET tools and the Visual Studio development environment and are able to build or enhance .NET applications rapidly and affordably.
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