Nationwide Remote Network Support
for Business IT Networks
Throughout the U.S.
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.
Highlights of Progent's National Remote Support program include:
Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Convenient Payment Options
Progent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.
Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.
Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Fault Tolerant Branch office Network Network Consulting
Fault Tolerant Network Connection Consultant
Progent's high availability interoffice connectivity and 24x7 system connection professionals can help small businesses create zero-downtime Interoffice connectivity by means of redundant system architectures featuring automatic failover. Progent's Cisco Certified Internetwork Experts can design and implement high-availability Inter-office networks based on non-stop EIGRP network routers or non-stop OSPF deployment of Cisco routers. Progent can show you how multi-path connections and transparent fail-over offers affordable 24x7 interoffice connectivity.
On-site Technical Support System Center Operations Manager
Comprehensive Event Management On-site Technical Support
Even if your business has a minimal computer support staff and a modest technology budget, your information network can still have the same high reliability and responsiveness that once needed a large in-house service group. Progent's 24x7 Network Support Services for small businesses combine the experience of world-class Microsoft-certified and Cisco-premier network professionals, the most recent system management products for 24x7 monitoring and alerts, and cost-effective support programs such as a help desk call center to keep your vital network applications and hardware operating.
Award Winning Remote Troubleshooting ProSight Reporting Remote Infrastructure Monitoring
ProSight Reporting Network Infrastructure Management Integration Support
ProSight Reporting is an expanding line of in-depth reporting tools designed to integrate with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.
IT Consulting SQL Server 2019 OLTP
Integration Support SQL Server 2019 Enterprise
Progent's Microsoft-certified SharePoint 2019 and SharePoint Online experts can provide economical remote and onsite consulting, application development, and debugging services for organizations of any size who intend to upgrade to SharePoint Server 2019 or SharePoint Online from legacy versions of SharePoint. Progent can assist you design and carry out an efficient upgrade to SharePoint 2019 on premises, SharePoint Online, or a hybrid network model that combines local and cloud-based infrastructure into a cohesive intranet solution.
Live Online Office Publisher Training
Education Live Online Microsoft Access
Progent's webinars provide small companies the cost savings, convenience, and flexibility of virtual learning and the proven pedagogic methods of seasoned teachers who use the latest collaboration software to emulate live, interactive classes. Progent offers webinar education for key desktop applications including components of Microsoft Office suite such as Microsoft Excel, Word, Publisher, and Project: Dynamics accounting and management software including MS Dynamics GP (Great Plains); plus additional top desktop applications like Adobe Photoshop, Acrobat Writer, and Crystal Reports.
ransomware removal and data restore Consulting Services
Locky ransomware recovery Professionals
Progent's Ransomware Hot Line provides 24x7 access to a seasoned ransomware recovery expert who can assist your business to contain the progress of an ongoing ransomware attack. Call 800-462-8800
Best MCSE Expert Certified Windows 2022 Support
MCSE Expert Certified Windows Server 2022 DNS-over-HTTPS Specialist
Progent's certified Windows Server 2022 experts can assist your company to design and carry out an efficient upgrade to Windows Server 2022 using an on-premises system architecture or a hybrid model that integrates cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Small Business IT Outsourcing Consulting
Network Support Outsourcing Consultants
Progent is organized provide in-depth online support for all technical areas common to small business information systems and allows you to outsource an array of vital, as-needed support services including a part-time Chief Information Officer to offer advanced IT design and negotiating skills, a Call Center for help desk services, proactive server monitoring, spam/virus filtering as a managed service, best-practices project management for major initiatives like office moves orOS migrations, connectivity consultants for designing fast and reliable network infrastructure, security specialists to ensure data protection and regulatory compliance, disaster recovery specialists to create business continuity plans, and software developers to write, enhance, or troubleshoot business application programs.
SCCM 2007 Application Deployment Help and Support
SCCM 2007 Software Inventory Professionals
Progent's Microsoft-certified consultants can assist your organization to maintain Microsoft System Center 2007 Configuration Manager (SCCM 2007) to streamline operations, enhance security and compliance, and boost worker output by making sure that operating systems and applications are always up to date, managing product licenses, and reporting resource usage patterns so you can make smart purchasing choices. Once your organization is ready to upgrade your SCCM 2007 change management ecosystem, Progent can assist you to prepare for and implement a smooth migration to System Center 2012 Configuration Manager.
Juniper J6350 Router Network Security Audit
Juniper J2350 Router Secure
Progent's Juniper-certified network engineers can assist your organization to design and carry out the installation of Juniper J Series firewall/VPN routers, configure security policies and fault-tolerant redundancy, and provide ongoing technical consulting and troubleshooting services.
CCIE Certified Meraki AP Management Network Consultants
Cisco Expert Support Outsourcing Meraki Wireless Access Point
Progent's Cisco-certified Wi-Fi networking consultants offer remote and onsite consulting and troubleshooting services to assist you to design, install, administer, optimize, and repair Wi-Fi deployments that incorporate Cisco's Meraki access points. Progent can also help your organization to plan and deploy hybrid networks that integrate on-premises and cloud-hosted services and that provide seamless connectivity, advanced security, unified management, and dependable operation for all your wired and wireless devices.
Select Topic: