National Remote Technical Help
for Company IT Systems
Throughout the United States
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.
Highlights of Progent's National Remote Support program include:
Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Convenient Payment Options
Progent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.
Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.
Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
SQL Server Help and Support
SQL Developer
Microsoft SQL Server 2000 is a rich, web-aware database and data analysis package that enables the rapid creation of a new generation of enterprise-class applications that can give your company a significant competitive advantage. SQL Server provides built-in support for XML and the capability to communicate across the Internet and outside the firewall. The expertise of Progent's Microsoft-certified SQL Server 2000 consultants, averaging more than over 10 years of background supporting Microsoft integration, assures you success in planning, installing and administering Microsoft SQL Server solutions that are seamlessly integrated with other applications powered Microsoft's .NET environment.
Network Load Balance Help and Support
Urgent Cisco LocalDirector 400 series Consulting
Progent offers high availability load balancing support covering system load balancing, load balanced program, LAN/WAN backbone routing, and content delivery products including Cisco Content Engine. fault tolerant load balancing providers for which Progent offers consulting services include Windows Server 2003 Network Load Balancing Manager, Citrix Metaframe and Access Gateway, Cisco Content Services Switch, Cisco Distributed Director and ACNS, and F5 Networks BIG-IP.
Exchange Server 2000 Online Help
Exchange 2000 Server Online Support
Progent is one of the most qualified information technology consulting companies for integrating email and messaging systems powered by Microsoft Exchange 2000 Server. Progent specializes in helping small companies derive the full advantages of Microsoft Exchange 2000 for common situations including upgrading from Microsoft Exchange 5.5, moving from an ISP-based or POP3 e-mail environment, and jobbing out your Microsoft Exchange 2000 administration.
Programming Companies Macola
Microsoft Dynamics 365 Finance and Supply Chain Applications Support
Progent can give you access to application developers who can customize your Microsoft Business Solutions ERP, MRP, and accounting system packages to suit your particular company requirements. Progent's Microsoft support experts provide expertise in Microsoft Dynamics Microsoft Axapta, Microsoft Microsoft Navision, Microsoft Dynamics SL 6.5 Accounting Software, and Microsoft Retail Management Software. Progent also offers expert e-Commerce consulting services for safe, corporate-wide resource sharing as well as integration with Customer Relationship Management programs.
Barracuda Networks Email protection Cybersecurity Firms
Barracuda Networks PA-7500 Series Firewall Secure
Barracuda's value-priced CloudGen Firewall devices combine web filtering, remote access, SSL tunnel VPN, high-security SD-WAN, and Zero-Trust protection with centrally managed and monitored services across your whole enterprise including on-premises, cloud, and hybrid network architectures. Public clouds supported include Azure, Amazon Web Services, and Google Cloud Platform (GCP). Progent has the depth of expertise to be your go-to source for network guidance, administration, education, and cybersecurity consulting.
Wireless LAN Site Survey Troubleshooting
Emergency Wireless LAN Site Survey Professional
Progent's Wi-Fi site survey services help you to design, deploy and troubleshoot a Wi-Fi network customized for your facilities, providing your business a wireless solution that has the coverage, speed, density, security, and roaming ability your company needs.
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