Nationwide Online Computer Support
for Company Computer Systems
Across the U.S.
If you need support now and are not currently a Progent client, you can use the web sign up service to receive support. The cost of basic online support starts at $2.95 per minute. The per-minute cost of support increases for expedited service, service provided outside standard business hours, and service delivered by a senior-level expert when one is necessary. If multiple engineers are required to work simultaneously in order to meet your needs, you may be billed for each engineer's time at the applicable per-minute billing rate. To sign up for support,
If you do not need immediate support but would like to work with one of our Business Development Representatives to talk about our ongoing support options, you can:
- Call Progent at
1-866-PROGENT (866-776-4368)
- Send email to information@progent.com
- Have an online Chat with a Progent sales agent (if Chat Now! is displayed on the left side of this page).
Signing up in advance for future troubleshooting help or consulting services can save you time and money. To find out about the advantages of pre-registering as a Progent customer, see Sign Up Now.
About Progent's Online Support Services
Long experience providing remote support has helped Progent develop world-class skills and software tools to solve IT problems without the cost and delays associated with on-site service calls. Progent has delivered remote support to organizations of all types and sizes in every state in the U.S. (see Progent's customer testimonials). If the local network support options in your area are too expensive, limited in technical scope, or unavailable when you need help, Progent has the solution.
Highlights of Progent's National Remote Support program include:
Nationwide Remote Support for Windows and Cisco-based Networks
Progent's Technical Response Center offers remote support for Windows and Cisco-based environments anywhere in the United States. Progent's certified experts have the experience to help you troubleshoot and resolve network problems quickly and affordably. The breadth of technical expertise represented by Progent's team of engineers makes it possible to escalate even the toughest problems to appropriate specialists as required.
Phone Support, Remote Troubleshooting and Network Administration
Progent's phone support, remote troubleshooting, and network administration services give your business the greatest leverage for your IT budget. Whether you need occasional phone support and remote troubleshooting or ongoing Help Desk Call Center support and network administration, Progent's experts can provide small and midsize businesses with enterprise-level support without the cost and management overhead of maintaining a large in-house IT organization.
VPN Support for Popular Gateways
Progent offers secure VPN access support for gateways from Microsoft, Cisco, SonicWall, WatchGuard, Juniper/NetScreen, and Check Point. Secure VPN remote access allows the engineers at Progent's Technical Response Center to access your network remotely without compromising system security.
Easy Access to Progent's Team of Microsoft-certified Experts
Progent's team of Microsoft-certified technicians and engineers is ideal for customers in geographic regions that lack in-depth expertise in Microsoft's latest line of server technologies. Progent engineers have an average of over 10 years of experience supporting the Microsoft family of technologies.
Optional 24x7 Support for Maximum Network Availability
For businesses with mission-critical applications, Progent offers the option of remote support services on a 24x7 basis. Progent's low-cost Extended Hours Support Program, combined with automated 24x7 server monitoring, can help ensure the highest network availability.
Advanced Remote Access Tools
Advanced remote access tools and experienced technicians and engineers combine to enable Progent to resolve most IT problems quickly and affordably. Progent is a pioneer in remote troubleshooting and system monitoring, and as a Microsoft Certified Partner Progent's engineers have the advantage of a wide range of Microsoft support tools, technical information, and on-going training.
Remote Server Monitoring with Microsoft System Center Operations Manager
Progent offers nationwide remote monitoring services based on
Microsoft System Center Operations Manager (SCOM) so that your computer support is proactive rather than reactive. By anticipating potential problems before they cause downtime, system monitoring can keep your information network free of stressful and costly service disruptions.
In-depth Expertise in Microsoft's Leading Server Platforms
Progent offers in-depth expertise in Microsoft's leading server platforms and can provide advanced online consulting services that include Windows Server 2022 integration expertise, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud solutions, Windows Server 2012 R2 planning and configuration, Windows Server 2008 R2 integration, Windows Server 2003 maintenance, Microsoft Exchange 2019 integration, Microsoft Exchange 2016 planning and deployment, Exchange Server 2013 integration or Exchange Server 2010 deployment, Microsoft Exchange Server 2007 support, SharePoint 2016 hybrid integration consulting, SharePoint 2019 migration help, SQL Server 2019 migration consulting, SQL Server 2017 integration expertise, SQL Server 2016 integration support, SQL Server 2014 application development, and SQL Server 2012 maintenance and troubleshooting.
Per Minute Rates to Minimize Costs
Progent offers online help on a minute-by-minute basis, so you are billed only for the support you receive. Progent asks for no minimum fee for phone support and requires no ongoing subscription fee for services provided during regular business hours. This protects you from paying big invoices for quick repairs. Progent also offers affordable ongoing programs to outsource Help Desk Call Center support and to outsource Microsoft Operations Manager for round-the-clock server monitoring and performance reporting to track the health of your network.
Convenient Payment Options
Progent's convenient payment options for emergency support include VISA, MasterCard, American Express, and Discover. Monthly invoicing and Net 15 terms are available for established accounts.
Progent's Engineers Will Travel
Many of Progent's customers with branch offices outside of California will engage Progent in consulting assignments that require long-distance travel. This can be a fast and cost-effective way to complete special projects where a consistently high level expertise is required at multiple sites. Ask your Progent representative for more information about this service.
Here's How to Get Started
To get started with Progent's Nationwide Remote Support or to find out more about Progent's remote service offerings, call Progent at
An index of content::
Consulting Microsoft Exchange 2010 Migration
Exchange Server Upgrade Engineers
Progent's Microsoft-certified engineers can provide low-cost online and onsite help to carry out your migration to Exchange Server 2010, produce thorough documentation of your new messaging environment, train your network support team and users to get them up to speed rapidly on Microsoft Exchange Server 2010, and provide continuing management services and technical help. Progent's consultants can also help you migrate from Microsoft Exchange Server 2010 to Exchange Server 2013 or Exchange Server 2016.
Catalyst 6500 Switch IT Consulting
Catalyst Switching Support
With the Catalyst line of switches for small and medium-sized businesses, Cisco enables organizations to gain the full benefits of bringing smart traffic control into their networks. Cisco's switching product line allows you to enable features that make your IT network highly available to handle real-time needs, expandable to support growth, secure enough to guard confidential data, and designed for differentiating and controlling all traffic to streamline network performance. Progent's CCIE and CCNP certified engineers can help you select and integrate Catalyst switches that make sense for your company. Also, Progent's CISM and CISSP certified security consultants can help you develop a strategic security plan and set up Catalyst switches so they help support your security policies. Catalyst switching products that Progent supports include Cisco's Catalyst 2950 switches, Catalyst 3750 switches, Catalyst 4900 switches, and Catalyst 6500 Series Switches.
On Demand IT Staff Augmentation Services Integration
24/7 Temporary IT Staffing Network Consultants
Progent's temporary staff augmentation services enable businesses to respond to the need for IT support personnel without dealing with the expense and delays that come with vetting and recruiting experienced technical workers and without increasing your full-time workforce.
Small Business Systems Support
Integration Company Small Business
Progent delivers the services of Microsoft and Cisco-Certified IT consulting professionals to offer customers affordable ways to help businesses maximize the benefits of Microsoft and Cisco products. For networks that span from small offices to large enterprises, Progent's network engineers can help you enhance your network's e-mail infrastructure, protection, availability, performance, and system management.
Expert Microsoft Certified Microsoft 365 and iOS Network Consultant
24-Hour Remote Consulting Microsoft 365 PST migration
Microsoft 365 Exchange Online lets you use cloud-based servers, mailboxes and other email components to lower capital expense and administrative overhead. You can configure Microsoft 365 Exchange Online to host all your mailboxes, or you can run a hybrid architecture that combines on-premises as well as cloud-resident mailboxes. Progent's Microsoft-certified consultants offer budget-friendly online support to help your organizations to assess the potential advantages of Microsoft 365 Exchange Online, design a solution that makes sense for your business needs and budget, carry out an efficient move from your current Exchange organization to one that includes Microsoft 365 Exchange Online, train your IT team and end users, and deliver ongoing consulting and troubleshooting.
Top IT Services SMS 2003 Upgrade
24x7 Systems Management Server 2003 Information Technology Consulting
Progent's certified experts offer small and medium size businesses world-class consulting services for Systems Management Server and Configuration Manager 2007, Microsoft's solutions for update and deployment management. System Center Configuration Manager 2007 is the new name for the update management platform previously known as Systems Management Server. System Center Configuration Manager provides a range of enhancements to Microsoft Systems Management Server including comprehensive automation, integrated Windows Vista Microsoft Windows Server 2008 awareness, NAP security support, and device driver management. Progent's Microsoft certified engineers can help you use SMS Server or Configuration Manager effectively for automated operating system and application installation, security patch administration, application metering, and licensing compliance. Progent's engineers can also help you to move efficiently from Microsoft Systems Management Server 2003 to System Center Configuration Manager 2007.
Expert Microsoft Certified Windows Server 2022 Windows Defender ATP Professionals
24/7 Microsoft Windows Server 2022 Online Technical Support
Progent's Microsoft-certified Windows Server 2022 experts can assist your organization to design and implement an efficient migration to Windows Server 2022 that features high availability and that is based on a self-hosted system architecture or a hybrid model that combines cloud-based Windows Server Online with an on-site installation of Windows Server 2022.
Cisco DNA Center Technical Consultant
Urgent Cisco EWC for Catalyst 9100 AP Technology Consulting Services
Progent's Cisco-certified Catalyst 9100 Series 802.11ax Wi-Fi 6 and Wi-Fi 6E AP experts offer affordable online and on-premises support for Catalyst Wi-Fi 6 and Wi-Fi 6E wireless access points (WAPs).
Cisco Switch IT Outsourcing Company
Cisco CCIE Online IT Outsourcing Companies
Progent can help your organization to deploy Cisco's networking products to build a solid basis for your onsite, private cloud, or hybrid data center and streamline operations in vital areas such as compute and storage consolidation, security and compliance, versatility, uptime, and disaster recovery.
MOM 2007 Online Support Services
Computer Consultant Remote Monitoring and Reporting
Small to mid-sized businesses can now get all the advantages of Microsoft System Center Operations Manager and also have quick access to Progent's Microsoft and Cisco certified IT consulting professionals. With Progent's economically priced network service packages, mid-size organizations can choose a basic co-sourcing package based on Microsoft Operations Manager with server monitoring, reporting, Help Desk and online troubleshooting or a complete 24x7 outsourcing package. Progent offers expertise in Microsoft System Center Operations Manager 2007 to offer small business information systems enterprise-class reliability, protection and performance.
Office SharePoint Server 2003 Computer Consultant
Expert Microsoft Certified SharePoint Portal Server 2003 Information Technology Consulting
Progent's Microsoft-certified consultants can provide businesses of any size consulting, troubleshooting, and application development services for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise platform that uses web-based technology for intelligently coordinating people, teams and data. Microsoft SharePoint Server provides a common location for your workers or clients to access, organize, share and manipulate useful information, files, and software and to interact with one another. Microsoft SharePoint enables quicker and more intelligent decisions, more effective access across teams and more economical business practices. Windows SharePoint Services connect employees, clients, teams and projects with the knowledge they've created in a way that makes data convenient to locate, download and re-use. Progent's certified SharePoint experts can help your organization to manage your current SharePoint environment or migrate to the latest release of SharePoint.
Macintosh OS X Network Consultant
Apple OSX Tiger IT Consulting
Progent's consultants can provide Apple macOS and OS X users a variety of services such as workstation support, Apple macOS and OS X consulting, Apple Mac co-existence with Windows networks, Entourage and Exchange Server help, network protection services, and one-on-one training. Progent can help businesses to migrate to macOS from OS X or other earlier editions of Apple Mac OS X and Progent can offer expertise with Apple Mac applications. Progent's specialists in Apple technology can also help you with iPhone integration and iPad management, or migrating to iCloud. For computer networks based exclusively on macOS or OS X or for systems incorporating a combination of Mac, Linux and Windows powered servers and workstations, Progent's Apple, Cisco, and Microsoft consultants have the background and depth to deal with the difficulty of designing, integrating and supporting a network environment that is reliable, safe, efficient and aligned with your organization's business goals.
Consulting SentinelOne Singularity and Vigilance Reseller
SentinelOne Active Security Monitoring Engineers
Progent is a dealer and integrator for SentinelOne's Singularity product line, a subscription-based, cloud-first cyberthreat management solution that incorporates AI software and advanced services to deliver cutting-edge endpoint detection and response.
SentinelOne Ransomware Rollback Consulting Services
SentinelOne Computer Virus Forensics Experts Remote Technical Support
Progent is a reseller and integrator for SentinelOne's Singularity product family, a subscription-based, cloud-first cyberthreat management solution that incorporates machine learning technology and advanced services to deliver comprehensive endpoint detection and response (EDR).
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