24x7 Support: Remote Network Monitoring and Management

ProSight LAN Watch is Progent's remote monitoring and management service for visualizing, managing, securing, and optimizing network endpoints. ProSight LAN Watch with agent-based NinjaOne RMM software offers a unified, cloud-based stack for managing your network, server, and PCs by delivering tools for carrying out tasks like health monitoring, patch management, automated remediation, endpoint configuration, software installation, backup and restore, Anti-virus protection, safe remote connectivity, ready-made and home grown scripts, resource inventory, endpoint status reports, and debugging assistance.

A key feature of ProSight LAN Watch used with the NinjaOne RMM software stack is the ongoing monitoring of Windows-powered servers and PCs to find deviations from predetermined health thresholds. When NinjaOne RMM detects an issue, it automatically transmits an alarm to your assigned IT staff and to your Progent support technician, so potential issues can be rectified before they can impact productivity. On monitored endpoints, it takes just one click to create a prioritized trouble ticket for Progent's Technical Response Center (TRC). NinjaOne RMM can also monitor the health of IP-enabled network devices such as switches, Wi-Fi access points, and printers.

Top Capabilities of NinjaOne RMM
Key capabilities of NinjaOne RMM include:

• Endpoint Management: Visibility, security, and control over endpoints.
• Remote Access: Offers safe remote access to managed endpoints.
• Patch Management: Executes and tracks patching for operating systems and third-party applications. Tracks pending, approved, rejected, installed, and failed patches.
• Backup: Supports folder backup for Windows and MacOS devices and full-image backup for Windows.
• Automation: Support for PowerShell, Batch, JavaScript, ShellScript, and VBScript allows you to automate software installation, updating, and other time-consuming processes.
• Integrations: Integrates with utilities such as TeamViewer, Splashtop, Webroot, and more.
• Advanced Security: Supported anti-virus products include SentinelOne and CrowdStrike.

NinjaOne RMM also includes resource management tools that can assist you to detect legacy, underutilized, and over-worked hardware devices. In addition, NinjaOne RMM can assist you to monitor equipment warranties and software licenses and notify you when they are nearing expiration.

A Cost-effective RMM Solution
NinjaOne RMM services are offered for a small one-time startup fee and a budget-friendly monthly charge according to the services requested and the number of endpoints covered. If repair services are called for, they can either be taken care of by your in-house IT support staff or by Progent's engineers on a time-and-material basis. With two decades of experience providing remote IT expertise to organizations across the U.S., Progent has the know-how needed to deploy NinjaOne RMM optimally for your network environment and business goals, and Progent can understand and respond to NinjaOne RMM's alarms and reports.

NinjaOne RMM can work seamlessly with Progent's ConnectWise ticketing system. With a NinjaOne RMM agent installed on a server/workstation, just one click can generate a prioritized Technical Response Center (TRC) ticket or launch a chat with a TRC engineer, who can resolve the problem using the ScreenConnect remote control utility. In most cases, identified issues can be resolved without disturbing your endpoint users.

Major Benefits of ProSight LAN Watch with NinjaOne RMM
NinjaOne RMM is a cost-effective RMM platform that delivers a powerful blend of resource discovery, job automation, and comprehensive reporting. NinjaOne RMM's advantages include:

• Shrink IT management time and expense
• Expand network uptime
• Stay ahead of expirations of software licenses and device warranties
• Allow your management to concentrate on strategic challenges rather than IT
• Accelerate your ROI in infrastructure
• Access actionable information for network efficiency and capacity planning
• SentinelOne integration for NinjaOne delivers AI-based protection against new ransomware assaults
• Work with Progent's world-class consultants to maximize the business value of your IT network

Additional ProSight Managed Services Available from Progent
Progent's ProSight suite of network management solutions includes additional value-priced managed service packages intended to help small and medium-size businesses to maintain and automate on-premises or hybrid cloud IT systems by monitoring and managing critical areas including security, backup and disaster recovery, update management, and spam filtering. By working with top platform providers, Progent can bring small and mid-size businesses the same cutting-edge information technology solutions found in the largest enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring service that uses state-of-the-art remote monitoring and management (RMM) technology to help keep your network running at peak levels by tracking the health of vital computers that drive your information system. When ProSight LAN Watch detects an issue, an alert is transmitted automatically to your specified IT staff and your assigned Progent consultant so any potential problems can be resolved before they have a chance to impact your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, optimize and debug their networking hardware like switches, firewalls, and access points as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that network maps are kept current, copies and manages the configuration of almost all devices on your network, monitors performance, and generates alerts when issues are discovered. By automating complex network management processes, WAN Watch can cut hours off common chores such as network mapping, expanding your network, finding devices that need important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time management reporting plug-ins created to integrate with the top ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues such as spotty support follow-up or endpoints with missing patches. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting improves productivity, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services: Managed Backup and Recovery Services
  Progent has partnered with leading backup technology providers to produce ProSight Data Protection Services, a portfolio of subscription-based management outsourcing plans that deliver backup-as-a-service (BaaS). ProSight DPS products automate and track your backup processes and enable non-disruptive backup and fast recovery of important files/folders, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps your business recover from data loss resulting from hardware failures, natural calamities, fire, cyber attacks such as ransomware, human error, ill-intentioned insiders, or software bugs. Managed services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading data security companies to provide web-based control and world-class protection for your email traffic. The powerful structure of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The cloud filter acts as a preliminary barricade and blocks most unwanted email from making it to your security perimeter. This reduces your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance provides a further layer of analysis for incoming email. For outbound email, the onsite gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and protect internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam and content filtering.

• ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo enables one-tap identity confirmation with iOS, Google Android, and other personal devices. With Duo 2FA, whenever you log into a protected online account and enter your password you are requested to confirm your identity on a unit that only you possess and that uses a different network channel. A wide selection of devices can be used for this added form of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several verification devices. To find out more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Service Center: Call Center Managed Services
  Progent's Support Desk managed services permit your IT staff to outsource Call Center services to Progent or split activity for support services transparently between your in-house support resources and Progent's nationwide pool of IT support technicians, engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service provides a transparent extension of your corporate support team. Client interaction with the Service Desk, provision of technical assistance, issue escalation, trouble ticket creation and tracking, performance metrics, and management of the service database are cohesive whether incidents are taken care of by your internal IT support resources, by Progent, or both. Find out more about Progent's outsourced/shared Call Desk services.

• Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes cutting edge behavior-based analysis tools to defend endpoints as well as servers and VMs against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-based AV products. Progent Active Security Monitoring services protect local and cloud-based resources and offers a unified platform to address the entire malware attack lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top features include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new attacks. Read more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By updating and managing your IT documentation, you can eliminate as much as half of time spent looking for critical information about your IT network. ProSight IT Asset Management includes a common location for holding and collaborating on all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT data. Whether you're planning enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management delivers the information you require as soon as you need it. Find out more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide organizations of all sizes a flexible and affordable solution for evaluating, validating, scheduling, applying, and documenting updates to your dynamic information system. Besides maximizing the protection and reliability of your IT environment, Progent's software/firmware update management services allow your in-house IT staff to focus on line-of-business initiatives and activities that deliver maximum business value from your information network. Read more about Progent's software/firmware update management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the OS software, and the applications. Since the environment is virtualized, it can be moved immediately to an alternate hosting solution without a time-consuming and difficult configuration process. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior-based machine learning technology to defend physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud-based resources and offers a single platform to address the complete malware attack lifecycle including filtering, detection, containment, cleanup, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth security for physical and virtual servers, workstations, mobile devices, and Exchange email. ProSight ESP utilizes adaptive security and modern behavior analysis for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP delivers two-way firewall protection, penetration alarms, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single console. Progent's data protection and virtualization experts can help your business to plan and configure a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you define and configure policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent action. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an unbiased evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of information technology professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and deliver immediate benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Benefits can include easier network management, better compliance with government and industry security regulations, higher utilization of IT resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about ProSight Network Audits IT infrastructure review.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief interview with a Progent backup/recovery expert. The interview is intended to help evaluate your organization's ability to counter ransomware or recover quickly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Conti or Egregor. Progent will consult with you directly to collect information about your existing antivirus tools and backup system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply best practices to build an efficient security and backup system that reduces your vulnerability to a ransomware attack and meets your business requirements. For additional information, see Progent's ProSight Ransomware Preparedness Report Service.

Contact Progent to Find Out More About ProSight LAN Watch with NinjaOne RMM
For pricing information and to learn more about how ProSight LAN Watch with NinjaOne RMM can reduce support costs and increase network uptime for your business, call Progent at 800-993-9400 or visit Contact Progent.