macOS and OS X, Linux, Solaris Consulting

Progent provides national online phone support and troubleshooting services for businesses who operate Sun Solaris networks or whose information systems feature a combination of Sun Solaris and Microsoft Windows technology. Online network consulting provides maximum leverage for your information technology dollar by protecting client productivity and limiting the hours charged for computer analysis and repair. Sophisticated online support technology and experienced technicians and engineers allow Progent to handle the majority of IT problems quickly without needlessly expending time and dollars by traveling to your location. In the vast majority of cases your IT issues can be remediated by telephone or through a combination of telephone help and remote connectivity. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security specialists to help with the toughest network issues.

Progent charges for phone service per minute. As a result, you are invoiced exclusively for support received. Progent requires no initialization surcharge. Many online service organizations impose large minimum payments or bill for every quarter hour or longer. Progent's fine granularity and straightforward billing model avoid large tabs for quick fixes.

Sun Solaris, Cisco Infrastructure, Microsoft Windows, and Network Security Support
Progent's remote support professionals have expertise in a broad range of disciplines. This scope of capability allows Progent's consultants to manage almost any crisis likely to take place in a small company information system. Certificates held by Progent engineers in Sun Solaris platforms include Sun Certified Network Administrator for Solaris (SCNA) and Sun Certified System Administrator for Solaris (SCSA). Cisco certifications owned by Progent support experts include Cisco Certified Internet Expert in Routing and Switching and Voice, plus Cisco Certified Network Professional (CCNP), CCNA, Security Professional (CCSP), Voice Professional (CCVP), and Design Professional.

To provide assistance to customers with multi-platform environments, Progent also offers access to consultants with Microsoft certifications including Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Application Developer (MCAD). Progent's certified cybersecurity resources include Certified Information Security Manager (CISM) consultants, Certified Information Systems Security Professional (CISSP) experts, and Information System Security Architecture Professional engineers.

Sun Solaris Expertise
Progent's Sun Solaris phone-based consulting services address a wide spectrum of information technology including system architecture, messaging solutions, system and operational security, Solaris and Microsoft Windows coexistence, virtual server products for server hardware consolidation and simplified management, and transitioning from older systems to MS Windows or Linux-powered solutions. Progent's group-oriented methodology for resolving technical problems enables quick escalation, when required, to consultants with task-relevant experience to handle challenging scenarios. This expedites repair of critical problems, reduces lost productivity, and lowers service costs.

Progent's Solaris consultants can provide urgent remote assistance diagnosing anomalies within UNIX/Linux networks powered by popular versions of UNIX including: macOS and OS X, Sun Solaris, IBM AIX OS, HP-UX, Berkeley UNIX (BSD), SCO UNIX and Silicon Graphics IRIX or major Linux distributions such as RedHat Linux, SUSE Linux, Debian GNU/Linux and CentOS Linux, Ubuntu Linux, Mandriva, PCLOS, fedora, and Gentoo Linux.

Certified Cisco CCIE Engineers
The CCIE certification is the top recognition for networking professionals, and indicates a person's technical knowledge at the master level. CCIEs can resolve the most difficult problems encountered in network planning, integration, administration, protection, and repair. CCIEs work closely with Cisco's in-house support staff in identifying problems with IOS Software network administration utilities and coming up with workarounds or obtaining software patches to resolve problems. CCIEs represent an exceptional value since their deep expertise allows them to resolve the most intractable problems rapidly. In many cases, less qualified engineers can wrestle with the same tasks for many hours or even days.

Progent is one of the rare consulting providers that makes CCIEs available to support small and mid-size businesses. Progent can provide fast access to a CCIE by telephone so that you can get immediate help for urgent network problems that are hurting business efficiency but are beyond the scope of your local network support personnel. Progent's CCIE consultants can connect to your environment via secure on-line troubleshooting technology in order to perform fast and affordable diagnosis and repair of critical system problems. To find out how to talk to a Progent CCIE for timely assistance with your IT infrastructure, go to Progent's Urgent Support.

Progent's Cisco-certified CCIEs have expertise in all of Cisco's market-leading selection of connectivity devices such as PIX Series Firewalls and ASA 5500 Firewalls, the Catalyst FWSM, protected high-speed and integrated services routers, wireless access points and bridges, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and VPN products.

Certified Windows Expertise
Progent's Microsoft-premier remote service experts can provide network repair and consulting assistance for all Microsoft server products. Progent is a Microsoft Partner and can offer your business the assistance of consulting engineers who can help you with a broad variety of technology support services such as Windows Server 2012 R2 integration, Windows Server 2008 set up, Microsoft Exchange 2019 Server deployment, Microsoft Exchange 2016 upgrade support, Exchange 2013 consulting, Microsoft Exchange 2010 management, SharePoint Server 2016 migration and hybrid deployment consulting services, SharePoint 2019 planning and configuration, Microsoft Skype for Business planning and deployment consulting, Lync Server integration and Microsoft Office Communications Server 2007 upgrade, Forefront TMG management and ISA Server 2006 maintenance, Microsoft SQL Server 2016 migration and development and SQL Server 2014 support, Systems Center Operations Manager (SCOM) network monitoring and reporting, Project Server training, Small Business Server 2011 support, and Windows 2012 R2 Essentials migration and cloud integration.

CISM and ISSAP Premier System Security Specialists
Progent can give you access to certified CISM and CISSP security consultants to deliver a range of system protection solutions to enhance the defenses of your Sun Solaris environment against internal or external threats or assist your business to recover rapidly from a penetration. Security services offered by Progent include: comprehensive security audits utilizing utilities such as GFI LANguard, EEYE Vulnerability Scanner, and software from Solar Winds tools and Nikto; quick recuperation from malicious attacks; setting up firewalls; establishing secure architectures for remote and mobile access; protecting your email infrastructure against spam and DHA attacks; and setting up 24x7 proactive monitoring.

Progent's Online Service Tools
Progent has fine tuned an extensive array of utilities and mechanisms that enable the Technical Response Center to deliver the highest quality of remote help. Progent offers secure VPN access support for VPN gateways from a variety of vendors including Microsoft, Cisco, Sonicwall and Checkpoint. Secure VPN remote access allows the engineers of Progent's online support team to connect to your network without violating network security. Progent's sophisticated service reporting system keeps thorough histories for all provided service. Each authorized Progent staff consultant has full availability of to all the details of services provided by any team member to each customer. This database of issues and fixes, plus false alarms and miscues, is structured as an easily retrievable proprietary knowledge base that allows Progent's support experts to share their experiences company-wide to make sure that the overall quality of Progent's support improves daily.

Also, Progent can provide nationwide online monitoring support based on Microsoft System Center 2012 R2 Operations Manager, adapted by Progent for your environment so your network support is proactive rather than reactive. By anticipating emerging issues before they cause network outages, automated monitoring can avoid disruptive and expensive network breakdowns.

Help Desk Call Center Outsourcing
Progent provides several essential programs for Helpdesk services including Microsoft and Sun Solaris Helpdesk Outsourcing Support Services, Virtual Helpdesk Services (a seamless supplement to your existing Call Center staff), and Help Desk Consulting and Staffing. Progent is a Microsoft Partner and Progent's Help Desk team of trained Microsoft and Sun Solaris professionals gives your clients easy access to a dependable technical resource with years of background providing phone help and online repair for IT systems based on Microsoft and Sun Solaris technology. Progent's concentration is on giving the Call Center a respected reputation as a solid contributor to company performance, and Progent's target is to fix and not simply record problems.

How to Contact Progent's Online Service Experts
To get in touch with Progent about emergency phone-based support with UNIX/Linux products, visit Progent's urgent phone-based help, phone 1-800-993-9400, or visit Contact Progent.