macOS and OS X, Linux, Solaris Consulting

Progent offers nationwide online help and troubleshooting services for companies that run UNIX, Linux, or Solaris environments or whose information systems feature a mix of UNIX/Linux and Microsoft technology. Online technical support provides maximum return for your IT dollar by protecting client efficiency and limiting the hours billed for computer repair services. Advanced online access technology and experienced service specialists and consultants combine to enable Progent to solve the majority of network problems quickly without needlessly expending time and dollars by making trips to your location. In the vast majority of situations your IT issues can be dealt with by telephone or through a mix of telephone help and remote access. Progent can make available Cisco certified CCIE infrastructure experts and CISSP certified security professionals to assist with the most difficult system problems.

Progent bills for telephone-based support by the minute. This means you are charged only for services delivered. Progent requires no initialization charge. Many remote support organizations impose substantial minimum payments or charge for every quarter hour or longer. Progent's small granularity and simple pricing model eliminate big invoices for speedy repairs.

UNIX/Linux, Cisco CCIE, Windows, and Network Security Support
Progent's online consulting engineers have certified skills in a broad array of technologies. This breadth of capability makes it possible to manage virtually any crisis likely to take place in a small business information system. Certificates held by Progent engineers in UNIX/Linux technologies include Sun SCNA and SCSA for Solaris, Red Hat Certified Engineer, Red Hat Certified Technician (RHCT), Apple Certified System Administrator, Support Professional (ACSP), and Apple Certified Technical Coordinator. Cisco credentials owned by Progent service engineers include Cisco Certified Internet Expert in Routing/Switching and Security, plus Cisco Certified Network Professional (CCNP), Network Associate, Security Professional, Voice Professional, and Design Professional.

To support clients with multi-OS environments, Progent also provides the support of engineers with Microsoft credentials such as Microsoft Certified Systems Engineer (MSCE), Desktop Support Technician, and Solution Developer (MCSD). Progent's certified security resources include CISM consultants, Certified Information Systems Security Professional (CISSP) security experts, and CISSP-ISSAP engineers.

• UNIX/Linux, Sun Solaris, and macOS and Mac OS X Expertise
  Progent's UNIX/Linux, Solaris, and macOS and Mac OS X remote support services cover a wide spectrum of information technology such as network architecture, messaging solutions, network and operational security, UNIX and Microsoft Windows coexistence, virtual server technologies for server consolidation and simplified administration, and migration from older systems to Microsoft Windows or Linux-based solutions. Progent's team-based methodology for resolving network issues promotes quick escalation, when required, to consultants with appropriate experience to handle challenging scenarios. This accelerates solutions of urgent problems, reduces network downtime, and lowers support costs.

  Progent's UNIX and Linux consultants can offer urgent remote help resolving problems affecting UNIX, Linux, or Solaris systems powered by leading variants of UNIX including: macOS and Mac OS X, Solaris, IBM AIX, HP-UX, Berkeley UNIX (BSD), SCO UNIX and SGI/Irix or major Linux distributions such as RedHat, SUSE, Debian-GNU and CentOS Linux, Ubuntu Linux, Mandriva Linux, PCLlinuxOS Linux, fedora Linux, and Gentoo Linux.

• Premier Cisco Infrastructure Consultants
  The CCIE certification is the premier recognition for networking professionals, and certifies an individual's networking knowledge at the master level. CCIEs can handle the most difficult problems encountered in network design, deployment, management, protection, and repair. CCIEs work closely with Cisco's internal support staff in isolating problems with IOS Software network management utilities and developing workarounds or installing software updates to fix problems. CCIEs are an excellent value since their depth of expertise allows them to fix the most intractable problems rapidly. In common cases, less qualified engineers can wrestle with identical problems for hours or days.

  Progent is among the rare support firms that makes CCIEs accessible to assist small and mid-size businesses. Progent can provide quick access to a CCIE by phone so that you can get timely help for urgent network issues that are impacting business productivity but are outside the scope of your ordinary network support resources. Progent's CCIE support experts can tie into your environment by means of secure remote troubleshooting technology in order to perform quick and economical diagnosis and remediation of urgent system trouble. To find out how to get in touch with a Progent CCIE for timely help with your network, go to Progent's Urgent Support.

  Progent's Cisco-certified CCIEs offer expertise in the entire range of Cisco's industry-leading selection of networking devices including PIX Series Firewalls and ASA 5500 Series Firewalls, the Catalyst FWSM, secure high-speed and IS routers, wireless access points, Meraki cloud-managed Wi-Fi access points, wired and wireless Voice phones and systems, Catalyst Series switches, plus security and Virtual Private Network (VPN) technology.

• Authorized Microsoft Windows Support
  Progent's Microsoft-certified remote support engineers offer computer system repair and consulting assistance for all Microsoft server technologies. Progent is a Microsoft Partner and can offer your business the expertise of consulting engineers who can help your company with a wide range of technology support including Windows Server 2012 R2 integration, Windows Server 2008 R2 set up, MS Exchange 2019 integration, MS Exchange 2016 migration, Exchange 2013 configuration, Microsoft Exchange Server 2010 maintenance, SharePoint Server 2016 migration consulting services, SharePoint Server 2019 planning and configuration, Microsoft Teams upgrade support, Microsoft Skype for Business planning and deployment consulting, Lync Server 2013 management and Office Communications Server 2007 troubleshooting, Microsoft Forefront TMG 2010 management and ISA Server 2006 migration, MS SQL Server 2019 planning and deployment consulting, Microsoft SQL Server 2017 expertise, SQL Server 2016 integration and development, and Microsoft SQL Server 2014 support, Systems Center Operations Manager network monitoring, Project Server planning, Small Business Server 2011 consulting, and Windows Essentials cloud integration.

• CISM and ISSAP Premier System Security Specialists
  Progent can provide accredited CISM and ISSAP security consultants to offer a variety of security services that can strengthen the defenses of your UNIX/Linux network against internal or external threats or help your business to recover quickly from a breach. Security solutions offered by Progent include: comprehensive security audits using tools such as GFI LANguard, EEYE Vulnerability Scanner, and products from Metasploit and Hydra; quick recovery from malicious assaults; setting up firewalls; establishing safe techniques for remote and mobile access; protecting your messaging infrastructure against spam and DHA attacks; and setting up 24x7 network monitoring.

In addition, Progent can provide country-wide remote monitoring services based on System Center Operations Manager (SCOM), adapted by Progent to accommodate your environment so that your computer support is proactive rather than reactive. By anticipating emerging problems before they cause downtime, system monitoring can avoid stressful and costly service breakdowns.

Call Center Support and Outsourcing
Progent offers three essential types of Help Desk services including Microsoft and UNIX Helpdesk Outsourcing Support Services, Virtual Helpdesk Support Services (which are a seamless supplement to your existing Helpdesk staff), and Helpdesk Consulting and Staffing Services. Progent is a Microsoft Partner and Progent's Help Desk staff of certified Microsoft and UNIX/Linux professionals offers your customers instant access to a reliable technical group with extensive experience providing phone help and online repair for IT systems based on Microsoft, UNIX/Linux and Cisco technology. Progent's focus is on earning the Help Desk a positive reputation as a solid contributor to company productivity, and Progent's target is to resolve and not merely report problems.

How to Contact Progent's Remote Service Professionals
To contact Progent about urgent remote assistance with UNIX/Linux networking, go to Progent's urgent online support, call 1-800-993-9400, or go to Contact Progent.