Network Support for Medium-size Companies

To address the needs and budgets of mid-size businesses, Progent offers a variety of options for delivering support and troubleshooting services.

Remote Network Support
Progent's Technical Response Center provides urgent and routine remote support for Microsoft Windows, Linux, Apple, and Cisco-powered environments in the United States and worldwide. Progent's seasoned service experts can help both new and current clients to analyze and repair hardware and software issues without the expense or time loss of in-person service calls. The background and technical depth of Progent's network consultants makes it possible to resolve the most challenging IT problems quickly by escalating repair tasks if required to world-class experts. Progent provides a streamlined, web-accessible registration process for first-time customers to accommodate urgent situations and Progent bills by the minute with no startup fees or minimums, so you are invoiced only for the help you receive. Specialists you can access remotely include Cisco-premier CCIEs, Microsoft-Certified MCSE consultants, and GIAC-certified security professionals. Find out additional details about Progent's remote network troubleshooting expertise.

On-site Service
Progent provides on-site technical assistance for registered customers in major metropolitan areas in the U.S. Progent's onsite service technicians can work in conjunction with Progent's remote support engineers to deliver small and midsize companies with the best of both worlds: on-premises service technicians when you require them plus the remote expertise of Progent's worldwide staff of IT engineers, security professionals, and business software programmers. Progent can dispatch on-site support visits to major cities across the United States and the response time is usually under 24 hours. There is no start-up or retainer charge for becoming a Progent client for onsite service. Find out more concerning how to sign up for Progent's on-premises network support services.

Help Desk Call Center
Progent's Contact Center Outsourcing Services are intended for all businesses who need fast and dependable support from a professional Contact Center with effective phone support, remote troubleshooting tools, and enough technical strength for all needed problem escalation. Because small and midsize companies usually are constrained by limited information technology funds and can provide little executive bandwidth for dealing with IT support tasks, Progent's Helpdesk Outsourcing Services can be the most cost-effective option to ensure that small business computer system is always productive. Learn more concerning Progent's Help Desk Call Center Services.

Hosting and Management Services for Microsoft Exchange and Other Applications
Progent's Hosting and Management Services for critical application servers offer all businesses with limited network support funds and overstretched management bandwidth a low risk, affordable, and low-stress option for running line-of-business applications such as MS SQL Server by providing the robustness of a world-class colocation facility and the skill of Progent's Microsoft-certified team of support professionals.

24x7 Support
Progent also provides 24x7 service and automated network monitoring to make sure that vital systems run continuously.

Supplementing Internal Staff
If you have special network migration or similar projects that momentarily demand additional technical staff, Progent can augment your in-house organization with expert technicians and engineers so your people-intensive projects are completed on time and affordably.

Network Relocation Support
Progent can offer a Microsoft and Cisco-Premier IT consulting professional who can assist you to design and implement a seamless move of your network infrastructure to a new facility. Assistance can include data center design and setup, project management, ISP and telecommunications services determination and management, and coordinated network upgrades — all with comprehensive continual support. Progent's site relocation staff can work during off hours and holidays in order to avoid business disruption.

Microsoft and Cisco Certified Consultants
Progent's network consulting services give your small company affordable access to of expertise in technical fields where you might lack in-house skills. Progent has extensive experience as a Microsoft Certified Partner and supports a team of Cisco-certified CCIE network infrastructure specialists. Focusing on Microsoft Windows applications and high-capacity email environments plus Cisco networking and security has helped many of nation's largest firms increase the business value of their computer networks.

Progent's talented engineers can offer insights on infrastructure that will enable your information system to expand along with your company without breaking your IT budget.

Computer Consulting Support offered by Progent include:

• Network planning and evolution
• Microsoft .NET design and programming
• Windows Server 2022 solution design and migration services, Windows Server 2019 migration expertise, Windows Server 2016 hybrid cloud integration, and Microsoft Windows 2012 R2 Server maintenance support
• Windows 11 system design and migration assistance, Windows 10 configuration assistance, Microsoft Windows 8.1 configuration and support, and Windows 7 maintenance
• MS Exchange 2019 Server planning and configuration, MS Exchange Server 2016 upgrade support and MS Exchange Server 2013 consulting
• Help. Assistance from Cisco-certified CCIE network engineers for resolving chronic network problems
• Virtualization support including Microsoft Windows Hyper-V expertise, VMware vSphere support, VMware Site Recovery Manager application continuity planning, VMware NSX network virtualization design and management, and Citrix XenServer deployment and troubleshooting
• Company-wide security planning and execution
• Maximizing network availability and throughput by means of fault-tolerant technology, efficient system infrastructure, and automatic server monitoring
• Project management support, in particular for major upgrades to or within the Windows family of IT products
• Product identification, bill of materials development, provider qualification, procurement coordination, and documentation

Help Desk Planning Services and Co-managed Help Desk Support
Progent's comprehensive Help Desk Planning Services make it easy for you to set up a success-oriented Help Desk that utilizes tested methodologies to communicate with customers and resolve issues quickly and effectively. Progent's shared Help Desk services make it possible for your IT organization to share the load for Help Desk services transparently between your in-house IT staff and Progent's large roster of seasoned desktop support technicians and subject matter experts. Progent's Help Desk sharing service is a collaborative support solution based on the leading PSA tool for managing service requests, ticketing, responsibility, status tracking, and metrics. For more information, visit Progent's Co-managed Help Desk services.

Service Costs
Progent charges for all support and repair services according to time, rather than by the project, and Progent offers substantial savings for large projects and regular, scheduled support. Rates are determined by the expertise of the personnel who deliver the service, who are assigned based on the nature of the job.

This billing structure can be a significant advantage to Progent's customers, since it minimizes the chances of being billed top rates for routine tasks but also makes it possible to raise the degree of skill selected for a job in case of unexpected difficulties or expanded requirements.

To get in touch with Progent to discuss IT support outsourcing options for your mid-size business, call 1-800-993-9400 or visit Contact Progent.