ProSight Remote Monitoring and Management (RMM) Services

ProSight Reporting is a growing family of in-depth reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting services for ticketing and monitoring systems offer a wealth of information, but they often require significant time and effort for managers to sift through mountains of data in order to zero in on potential problem areas. ProSight Reporting uses Microsoft Graph and color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly, concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a set of standard reports appropriate for your ticketing or network monitoring application and also allows custom reports based on your particular needs. As an example, standard monthly reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Top Features and Benefits
Progent has developed ProSight Reporting based on over two decades of experience providing remote support in the time-critical areas of ticketing and network monitoring. Key features and benefits of ProSight Reporting include:

• Vital Information At a Glance: ProSight Reporting is designed to translate mountains of collected data into actionable reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to deliver close-to-real-time data, providing accurate information on the current state of clients.
• Color Coding: Color coding makes potential problems or areas of high spending stand out so they can be addressed quickly before they impact service quality or profit.
• Standard Reports: ProSight Reporting includes standard reports that extract critical information from the ticketing or IT management platform they support.
• Custom Reports: Progent can develop custom reports based on the particular needs of your organization.
• Multiple Integrations: The growing family of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming integrations include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to keep your network running at peak levels by checking the state of vital assets that drive your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT management personnel and your Progent consultant so that all potential problems can be addressed before they have a chance to impact your network. Find out more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-driven platform for managing your client-server infrastructure by providing an environment for performing common tedious tasks. These include health checking, patch management, automated remediation, endpoint setup, backup and restore, A/V defense, secure remote access, standard and custom scripts, resource inventory, endpoint status reporting, and debugging assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it sends an alert to your designated IT personnel and your Progent technical consultant so potential problems can be taken care of before they interfere with your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and inexpensive for smaller businesses to map, track, optimize and troubleshoot their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other networked devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology diagrams are kept updated, copies and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when potential issues are detected. By automating complex management activities, WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding devices that need important software patches, or resolving performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure management consulting.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has partnered with advanced backup/restore technology providers to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that provide backup-as-a-service (BaaS). ProSight DPS services automate and track your data backup operations and enable transparent backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS helps you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks such as ransomware, user error, malicious insiders, or application bugs. Managed backup services available in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can assist you to identify which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that incorporates the infrastructure of leading data security vendors to deliver web-based control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based malware. The Cloud Protection Layer acts as a first line of defense and keeps the vast majority of unwanted email from reaching your security perimeter. This reduces your exposure to external threats and conserves system bandwidth and storage space. Email Guard's onsite gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers anti-virus and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also assist Exchange Server to monitor and safeguard internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity confirmation with Apple iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and give your password you are asked to confirm your identity on a device that only you have and that is accessed using a separate network channel. A wide range of out-of-band devices can be utilized for this added means of authentication including a smartphone or watch, a hardware token, a landline telephone, etc. You can designate multiple validation devices. For more information about ProSight Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Service Desk: Help Desk Managed Services
  Progent's Support Desk services permit your IT team to outsource Call Center services to Progent or divide activity for support services transparently between your in-house network support resources and Progent's nationwide pool of certified IT support technicians, engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth extension of your in-house network support staff. End user access to the Help Desk, provision of support, escalation, ticket creation and updates, performance measurement, and management of the support database are consistent regardless of whether issues are taken care of by your in-house network support organization, by Progent's team, or by a combination. Find out more about Progent's outsourced/shared Help Center services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that utilizes cutting edge behavior-based analysis tools to guard endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily escape legacy signature-matching AV products. Progent Active Security Monitoring services safeguard on-premises and cloud-based resources and offers a single platform to automate the complete threat lifecycle including protection, infiltration detection, containment, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new attacks. Learn more about Progent's ransomware defense and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to create, update, retrieve and safeguard information related to your network infrastructure, processes, business apps, and services. You can quickly locate passwords or IP addresses and be warned about impending expirations of SSLs or domains. By cleaning up and organizing your network documentation, you can save up to 50% of time thrown away trying to find critical information about your IT network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents related to managing your network infrastructure such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the knowledge you require the instant you need it. Find out more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for patch management offer businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and tracking updates to your ever-evolving information network. In addition to maximizing the protection and reliability of your computer environment, Progent's patch management services permit your in-house IT team to concentrate on line-of-business projects and activities that deliver the highest business value from your network. Read more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a secure fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. With the ProSight Virtual Hosting service model, the customer owns the data, the operating system platforms, and the applications. Because the system is virtualized, it can be ported immediately to an alternate hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that utilizes SentinelOne's next generation behavior-based machine learning tools to guard physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based AV tools. ProSight ASM safeguards on-premises and cloud resources and provides a single platform to manage the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and forensics. Key features include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver affordable multi-layer protection for physical servers and virtual machines, workstations, smartphones, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for continuously monitoring and reacting to cyber threats from all attack vectors. ProSight ESP delivers two-way firewall protection, intrusion alerts, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a single control. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your organization's unique needs and that helps you prove compliance with government and industry data security standards. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require urgent attention. Progent's consultants can also assist you to set up and test a backup and restore solution like ProSight Data Protection Services so you can get back in business rapidly from a destructive security attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint protection and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable alternative for small and medium-size organizations to get an objective assessment of the health of their IT system. Powered by a selection of the top remote monitoring and management tools available, and overseen by Progent's certified team of information technology professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure devices conform to industry best practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver immediate ROI such as a more manageable Active Directory (AD) environment. Both also come with a year of state-of-the-art remote network monitoring and management. Benefits can include easier network management, better compliance with government and industry security standards, more efficient utilization of IT resources, faster troubleshooting, more reliable backup and restore, and increased uptime. Learn more information about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent backup/recovery expert. The interview is designed to evaluate your organization's preparedness either to defend against ransomware or recover quickly after an attack by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, LockBit or Nephilim. Progent will work with you directly to collect information concerning your current cybersecurity posture and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply best practices to deploy a cost-effective security and backup system that minimizes your vulnerability to ransomware and aligns with your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.