IT Outsourcing for Medium-size Businesses

ProSight Reporting is an expanding family of in-depth reporting utilities created to work with popular ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Conventional reporting services for ticketing and network monitoring offer a wealth of information, but they often demand substantial effort for network managers to search through mountains of statistics in order to zero in on serious, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or endpoints with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services provide a set of built-in reports appropriate for your specific ticketing or network monitoring platform and also permits customized reports that address your particular requirements. As an example, standard reports for the ProSight Reporting integration for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features and Benefits
Progent has created ProSight Reporting informed by more than 20 years of background providing remote help in the time-critical fields of ticketing and network monitoring. Top features and benefits of ProSight Reporting include:

• Critical Information At a Glance: ProSight Reporting is intended to translate masses of collected data into actionable reports.
• Close-to-Real-Time Reports: ProSight Reporting is able to provide close-to-real-time data, offering current and correct information on the present state of customers and resources.
• Color Coding: Color coding in ProSight Reporting allows potential problems or areas of high spending jump out so they can be handled quickly before they impact service quality or income.
• Standard Reports: ProSight Reporting includes built-in reports that expose vital information from the ticketing or network management package they support.
• Custom Reports: Progent can develop customized reports that address the particular needs of your business.
• Multiple Integrations: The growing suite of integrations for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Upcoming integrations include ConnectWise Command and ConnectWise Sell. Many others are available.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management techniques to keep your IT system operating at peak levels by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT personnel and your Progent consultant so all potential problems can be addressed before they can impact productivity. Find out more details about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based platform for managing your client-server infrastructure by providing tools for performing common tedious jobs. These can include health monitoring, update management, automated repairs, endpoint deployment, backup and restore, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint profile reporting, and troubleshooting support. If ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent consultant so that potential issues can be taken care of before they impact your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and inexpensive for smaller organizations to map, track, reconfigure and debug their connectivity hardware such as routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Using cutting-edge RMM technology, WAN Watch makes sure that infrastructure topology maps are always current, copies and displays the configuration information of almost all devices on your network, monitors performance, and generates alerts when problems are detected. By automating complex management activities, ProSight WAN Watch can knock hours off ordinary chores like making network diagrams, expanding your network, finding appliances that require critical updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch infrastructure management services.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with advanced backup software providers to create ProSight Data Protection Services (DPS), a family of subscription-based management outsourcing plans that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup operations and enable transparent backup and fast recovery of important files/folders, applications, system images, plus VMs. ProSight DPS helps you recover from data loss caused by hardware failures, natural calamities, fire, malware like ransomware, user error, ill-intentioned insiders, or application glitches. Managed backup services available in the ProSight DPS product line include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to identify which of these managed backup services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized control and world-class protection for your inbound and outbound email. The hybrid structure of Email Guard managed service integrates a Cloud Protection Layer with a local gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from reaching your security perimeter. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises security gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the on-premises security gateway provides anti-virus and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and safeguard internal email that stays within your security perimeter. For more information, see Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to defend against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with iOS, Google Android, and other out-of-band devices. Using 2FA, when you log into a secured application and enter your password you are requested to verify who you are on a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be utilized as this added means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You may register several validation devices. To find out more about Duo two-factor identity validation services, visit Duo MFA two-factor authentication (2FA) services.

• Outsourced/Co-managed Call Center: Help Desk Managed Services
  Progent's Help Center managed services allow your IT staff to offload Call Center services to Progent or divide responsibilities for Help Desk services seamlessly between your in-house network support group and Progent's extensive pool of IT support engineers and subject matter experts. Progent's Co-managed Service Desk provides a smooth extension of your core support group. End user interaction with the Service Desk, provision of support, problem escalation, trouble ticket generation and updates, performance metrics, and maintenance of the service database are consistent whether issues are taken care of by your corporate IT support staff, by Progent's team, or both. Find out more about Progent's outsourced/shared Call Center services.

• Progent Active Protection Against Ransomware: AI-based Ransomware Detection and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoint devices as well as servers and VMs against new malware attacks like ransomware and email phishing, which easily evade legacy signature-based AV products. Progent Active Security Monitoring services protect local and cloud-based resources and offers a single platform to automate the complete threat progression including filtering, detection, mitigation, cleanup, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and protect information about your IT infrastructure, processes, applications, and services. You can instantly locate passwords or IP addresses and be alerted automatically about impending expirations of SSLs ,domains or warranties. By cleaning up and organizing your IT infrastructure documentation, you can save as much as 50% of time spent searching for critical information about your IT network. ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and relating IT data. Whether you're planning enhancements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of any size a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting software and firmware updates to your ever-evolving IT network. In addition to optimizing the security and reliability of your computer environment, Progent's software/firmware update management services free up time for your in-house IT staff to concentrate on more strategic projects and activities that deliver the highest business value from your network. Find out more about Progent's patch management support services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and managed by Progent's network support experts. Under Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the environment is virtualized, it can be ported immediately to an alternate hardware solution without a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not tied a single hosting provider. Learn more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) solution that utilizes SentinelOne's cutting edge behavior analysis tools to defend physical and virtual endpoints against modern malware assaults like ransomware and email phishing, which routinely get by legacy signature-based anti-virus products. ProSight ASM protects on-premises and cloud resources and provides a single platform to manage the complete malware attack lifecycle including blocking, identification, mitigation, remediation, and forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Physical and Virtual Endpoint Protection and Exchange Email Filtering
  ProSight Enhanced Security Protection services offer ultra-affordable multi-layer protection for physical and virtual servers, workstations, smartphones, and Exchange email. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and reacting to security threats from all vectors. ProSight ESP provides firewall protection, penetration alerts, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can help you to design and configure a ProSight ESP deployment that addresses your organization's specific requirements and that allows you prove compliance with government and industry information protection standards. Progent will assist you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alarms that call for immediate action. Progent's consultants can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can get back in business quickly from a potentially disastrous cyber attack like ransomware. Find out more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Microsoft Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size businesses to get an objective assessment of the health of their IT system. Based on some of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class team of IT professionals, ProSight Network Audits show you how well the configuration of your essential infrastructure assets conform to best practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits like a more manageable Active Directory system. Both versions also come with one year of cutting-edge remote network monitoring and management (RMM). Advantages can include lower-cost management, improved compliance with information security requirements, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is a low-cost service centered on a brief phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to help evaluate your organization's ability either to block ransomware or recover quickly following an assault by a ransomware variant such as Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), DopplePaymer, LockBit or Egregor. Progent will work with you directly to collect information concerning your current AV defense and backup/recovery procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup environment that reduces your vulnerability to ransomware and aligns with your business needs. For additional information, visit The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.