Enterprise Support Services
Project Management Consulting:
Project Design, Testing, Implementation, Optimization
Progent can provide the services of veteran IT professionals with decades of experience in senior management positions for technology management, application development, business process engineering, and business consulting for organizations ranging from Big 4 firms to dot-com startups to state government agencies. These senior IT managers can provide project management expertise to help enterprise clients follow best practices to ensure that development or deployment projects are completed on time and within budget.
Services available from Progent's project management experts for application development, business system deployment, or other major initiatives include:
- Requirements Definition:
Define how a project will deliver value, establish its structure, develop pilot plans and testing strategies, and address deployment implications, operations management, and acceptance criteria. - Design and Architecture Proposals:
Create functional specifications, master project plan, and risk management plan. Analyze documentation and training requirements and finalize work plans, cost estimates, and schedules. - Pilots:
Set up pilot systems to reduce engineering risk and business disruption by thoroughly testing new infrastructure prior to deployment. Set up proof-of-concept tests for enterprise deployments of key technologies. - Design Tuning:
Optimize IT infrastructure based on pilot testing and client feedback. Test functionality, performance, and stability under realistic workloads and environments. - Implementation:
Deploy core technology and site components, stabilize the deployment, transition the project to operations and support, and obtain final customer approval. Conduct project review and customer satisfaction survey.
Progent can also provide the services of senior management consultants to provide assistance with business continuity planning. This practice area requires in-depth experience with complex business processes and logistics as well as with information technology. In addition to dealing with technologies associated with the corporate information network, comprehensive disaster recovery/business continuity planning can involve issues such as emergency notification systems, temporary office space and alternative transportation, and regulatory reporting.
Progent offers advanced consulting for business continuity planning, testing, and training to help you prepare for potential disasters, minimize downtime for your most critical IT operations, avoid data loss, and comply with examiners' letters and agency requirements. Progent's business continuity experts can work closely with your management and IT support staff to:
- Perform risk and business impact analysis and identify dependencies
- Identify human and physical resources of all types necessary to keep your business in operation
- Determine and prioritize business-critical IT functions and specify acceptable restoration times
- Qualify colocation centers and hot backup sites
- Verify secure remote access capability for key workers
- Plan emergency notification systems and define responsibility assignments for personnel
- Document a comprehensive recovery and test plan
- Train management, technical staff, and other key people to carry out the disaster recovery/business continuity plan
While carrying out major IT projects for enterprise clients, Progent follows the Microsoft Solutions Framework (MSF) project methodology, a structured approach based on pre-defined milestones that help keep projects from spiraling out of control. MSF makes it easy for management to monitor a project's progress while ensuring that costs are contained and schedules are kept. For details about the best practices incorporated in MSF, refer to Progent's project management methodology.
Read Progent's IT Outsourcing and Co-sourcing White Paper
For providing IT services, Progent has developed a unique service delivery model that combines the flexibility and breadth of expertise required by small businesses as well as the depth of knowledge and consistent responsiveness demanded by enterprises. To learn more about Progent's value proposition for providing IT outsourcing and co-sourcing services, see Progent's white paper: Benefits of Outsourcing and Co-sourcing IT Services from Progent.
Contact Progent for Project Management Support Services
If you are looking for an experienced project manager to help carry out a major IT initiative, call Progent at
An index of content::
Unified Mobility On-site Technical Support
24 Hour CallManager Online Consulting
Cisco Cisco Unified Communications Manager, previously branded CallManager, functions as the foundation of Cisco's communications and collaboration platform. Cisco Unified Communications Manager and Unified CM Express (CME) provide an advanced IP-PBX by integrating tightly with unified messaging apps such as Cisco Unified CM IM and Presence Service, Unity Connection for voicemail, Cisco Unified Mobility for Single Number Reach (SNR, and Unified Contact Center Enterprise (Unified CCE) for building a highly automated customer contact solution. Progent's Cisco-certified network consultants offer efficient and budget-friendly online and on-premises expertise to help organizations of all sizes to build and administer CUCM environments by providing Unified Communications Manager integration and troubleshooting services that add optimum business value. Progent's consultants can assist with any facet of Unified Communications Manager setup and troubleshooting in areas that include integrating Voice over IP phones and Video phones, reviewing dial plans, configuring SIP trunking and PSTN support, installing ISR G2 routers with CUBE support, creating UCS server clustering systems for survivability, capacity planning, and integration with Exchange Server and Skype for Business.
Duo Multi-factor Authentication IT Consultants
Remote Support Identity Verification
Progent's Duo services incorporate Cisco's Duo cloud technology to protect against password theft by using two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices.
SharePoint Server 2013 Support and Integration
SharePoint 2013 Office Web Apps Server Online Support Services
Progent has been providing SharePoint support since the initial SharePoint product was published more than 20 years ago, and Progent has the breadth and depth of IT knowledge to assist organizations of any size to plan and implement a SharePoint Server 2013 installation and develop SharePoint 2013 apps that add significant business benefit to your information network. Progent's Microsoft-certified consultants can help you to evaluate the risks and benefits of upgrading to SharePoint Server or SharePoint Online from legacy releases of SharePoint or from another collaboration solution; decide if an in-house, online or hybrid configuration is most sensible for your busi9ness; and pick the right version of SharePoint 2013 for your purposes. Progent offers comprehensive project management outsourcing or can assist in individual tasks associated with your SharePoint 2013 migration.
Remote Exchange 2013 Disaster Recovery Remote Troubleshooting
MCSE Expert Certified Exchange 2013 Compliance Integration Support
Microsoft Exchange Server 2013 incorporates major improvements to the capabilities of Microsoft Exchange 2010 and delivers powerful innovations plus a redesigned architecture. These enhancements affect key IT areas including manageability, high availability (HA), security, operational costs, collaboration, scalability, throughput, cross-version interoperability, and productivity. Progent's certified Exchange 2013 consultants can help you understand the possible business benefits of migrating to Microsoft Exchange Server 2013, design an efficient test and deployment strategy, and train your IT staff to manage your Microsoft Exchange Server 2013 solution. Progent can also provide affordable online consulting and support and management services for Exchange 2013.
NodeZero Cybersecurity Pen Testing Auditor
Top NodeZero Certified Cybersecurity Penetration Testing Firewall Network Install
Progent's certified security consultants can run NodeZero-based threat assessments to make sure your security monitoring and protection systems and policies are correctly configured and effective.
SharePoint Portal Server Technology Consulting
SharePoint Server 2013 Support Services
Progent's Microsoft-certified consultants offer organizations of all sizes consulting, technical support, and application development expertise for SharePoint and SharePoint Online. Microsoft SharePoint is an enterprise collaboration platform that utilizes web-based technology for intelligently connecting people, teams and information. Microsoft SharePoint provides a common spot for your employees or customers to connect to, organize, distribute and manipulate useful data, documents, and software and to communicate with one another. Microsoft SharePoint allows quicker and better decisions, more effective access across groups and more streamlined business practices. Windows SharePoint Services connect employees, customers, teams and projects with the data they've created in a way that makes data easy to find, download and re-use. Progent's certified SharePoint consultants can help your organization to maintain your existing SharePoint ecosystem or upgrade to the latest version of SharePoint.
SharePoint Server 2013 Online Technical Support
Remote Consulting SharePoint Server 2019
Progent's Microsoft-certified experts can help you rationalize the economic case for implementing Microsoft SharePoint Server 2007, advise you on the appropriate version of SharePoint Server for your application, provide setup and deployment services, help you to install MS SQL Server as a supporting DBM, improve your network infrastructure, integrate your off-the-shelf and custom application software to work with Microsoft SharePoint Server 2007, design a company-wide security strategy that encompasses portal technology, and provide maintenance and Help Desk support.
Great Plains Migration Online Troubleshooting
After Hours Dynamics GP/Great Plains Features Online Support Services
Dynamics GP/Great Plains can help you expand and manage your company more efficiently by delivering deep availability of strategic information and a fast ROI. Microsoft Dynamics GP confers important productivity benefits including its ability to extend the reach of your company, manage your financials, computerize financial operations, standardize processes throughout your company, refine inventory control, increase order accuracy, grow sales and minimize lead-time, and increase free cash flow. Progent can help you set up and maintain a robust, secure server and communications infrastructure to support Great Plains, and can offer experienced Microsoft Dynamics GP consultants to make sure you derive the full advantages of your Microsoft Dynamics GP business management system.
MS Access Development Companies
Microsoft Access application programming Consulting Services
Progent's expert software programmers, database architects, and program management consultants can assist enterprise clients to complete development programs for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include access to seasoned project managers for advanced planning and program co-ordination or Progent can assist customers plug expertise gaps by providing relational database architects and programmers experienced in building RDBMS applications based on SQL Server, Oracle, or MySQL. Progent's SharePoint consultants can help clients to integrate SharePoint with other data sources such as SQL Server and Office Excel to create data-intensive intranets and portal sites. Progent also offers experience with multiple web development tools and can assist clients to create, enhance, troubleshoot, or port web-based applications to take advantage of the most current web technology.
Windows Server 2016 Hybrid Cloud Integration Technology Consulting
Windows Server 2016 Integration Consultant Services
Progent's certified information technology consultants offer Windows Server 2016 migration consulting to help organizations of all sizes to plan and carry out an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business benefits of Windows Server 2016 for your enterprise and can help you with any facet of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many new disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines to protect against compromised administrators, Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain failover clusters.
Exchange 2013 Configuration Integration
MCSE Expert Certified Exchange 2013 Disaster Recovery IT Services
Microsoft Exchange 2013 includes significant improvements to the capabilities of its predecessor Exchange 2010 and delivers important innovations plus a revamped structure. These improvements favorably impact vital areas including ease of administration, high availability (HA), compliance, operational costs, collaboration, scalability, performance, compatibility, and the user experience. Progent's Microsoft-certified Exchange Server 2013 consultants can help you evaluate the possible advantages of upgrading to Microsoft Exchange 2013, create a cost-effective validation and rollout plan, and educate your IT team to maintain your Exchange Server 2013 environment. Progent can also provide ongoing remote consulting and support and management services for Microsoft Exchange Server 2013.
Urgent Progent Management Software Support
Small Business IT Outsourcing Firm Progent Management
Progent's management team consists of seasoned veterans with years of background delivering network consulting services, technical support, and strategic IT planning to organizations ranging in size from small offices to global enterprises. Great service calls for great people, and Progent stands out by having put together a management team able to provide customers with the top service value in the industry.
Cybersecurity Consultancy Symantec Raptor
Symantec Firewall Security Audits
Progent's Symantec consultants can help you support discontinued Symantec firewall and VPN appliances including the Symantec Raptor and VelociRaptor line or show you how to migrate to more recent firewall solutions. Progent can also enable you to create and implement a comprehensive security plan that can incorporate firewall and VPN appliances and utilities, managed security and network defense services, server and application monitoring products, and formal policies and processes. Progent has the expertise to be your one-stop resource for on-going network help, administration, training, and security expertise.
Palo Alto Networks PA-Series Firewalls Protection
Palo Alto Networks PAN-OS Cybersecurity Firm
Progent's Palo Alto Networks firewall experts can help you select, configure, and manage Palo Alto Networks PA-Series firewalls to provide a modern cybersecurity solution that spans your on-premises and cloud assets and protects any user at any location with any endpoint device.
Catalyst 9136AX Access Point IT Consulting
24-7 Catalyst Wi-Fi Access Point IT Consulting
Progent's Cisco Catalyst 9100 Series Wi-Fi 6 and Wi-Fi 6E Wireless Access Point experts can provide affordable remote and on-premises help for Catalyst next-generation Wi-Fi 6 and Wi-Fi 6E wireless access points.
Windows Server 2008 Security Configuration
Windows Server 2008 Hyper-VI Consultants
Progent's Microsoft-certified consultants can assist you you to evaluate the advantages of Windows Server 2008 for your business, develop pilot systems and migration plans, integrate Windows Server 2008 with your network infrastructure and applications, educate your IT staff how to run enhanced administration utilities, and provide ongoing consulting and tech support via affordable alternatives including Contact Center support and online technical support.
Phobos ransomware recovery Consult
ransomware protection assessment Consultant Services
The ProSight Ransomware Preparedness Report service is an affordable service centered on a phone interview with a Progent backup/recovery consultant. The interview is intended to assess your organization's preparedness either to defend against ransomware or recover rapidly after a ransomware attack. Progent will consult with you directly to gather information about your existing antivirus tools and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can follow industry best practices to build a cost-effective AV and backup environment that minimizes your exposure to ransomware and aligns with your company's needs.
ProSight Email Denial of Service Protection Consultants
ProSight Email Content Filtering Service Engineer
Progent's ProSight Email Guard solution uses the technology of top information security companies to provide centralized control and world-class protection for all your inbound and outbound email. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne threats. ProSight Email Guard's cloud filter acts as a preliminary barricade and keeps the vast majority of unwanted email from making it to your network firewall. This decreases your vulnerability to inbound threats and conserves network bandwidth and storage. ProSight Email Guard's on-premises gateway appliance adds a deeper layer of analysis for inbound email. For outbound email, the onsite gateway offers AV and anti-spam filtering, DLP, and email encryption. The local gateway can also assist Exchange Server to monitor and protect internal email that stays within your security perimeter.
Learn InDesign
Photoshop Learn
Progent's Mac experts can promote the creative aspect of Mac computing by offering help services and training in graphics, sound, and video. Progent's support professionals offer help in a variety of Mac applications including Adobe Photoshop, Illustrator, InDesign, QuarkXPress, Apple Logic, MOTU Digital Performer, Digidesign Pro Tools, Apple Final Cut Pro, Apple Motion, and After Effects. Progent can also assist you with special projects such as capturing or digitizing audio or video or setting up an audio/video production studio.
Wireless LAN Support and Setup
Support Services Wireless
Progent's wireless engineers can help small businesses design, choose, test, configure and support protected building-to-building wireless bridges that integrate seamlessly into your existing network while offering a level of protection that matches or exceeds wireline interfaces. Progent offers experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and install the wireless connectivity technology that align best your business requirements.
Computer Engineer Windows Server 2016 and SCOM
Consultant Services Windows Server 2016 High Availability
Progent's Microsoft-certified IT consultants can provide Windows Server 2016 integration consulting to assist organizations of any size to design and implement a smooth upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on a local, cloud, or hybrid deployment model. Progent can help your company to evaluate the value of Windows Server 2016 for your environment and can help you with any aspect of designing, configuring, managing or troubleshooting your Windows Server 2016 and Hyper-V 2016 ecosystem. Progent can assist you to take advantage of the many new disaster recovery and security features of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, JIT Privileged Access Management, VM load balancing, Storage Replica for zero-data-loss disaster recovery, plus multi-domain clusters.
Sun Solaris Integration
Solaris On-site Support
Progent's Solaris platform support experts provide small businesses and developers assistance with managing and maintaining Sun Solaris systems that coexist with Microsoft-based technology. Progent offers your business contact with Sun Solaris experts, consulting professionals certified by Microsoft and Cisco, and security experts with CISM credentials. This wide range of experience provides you with a convenient one-stop source to help you create and manage a protected and robust cross-platform network and communications infrastructure that allows Solaris and Microsoft interoperability by combining MS Windows with popular versions of UNIX including Mac OS X, Sun Solaris, IBM AIX Open UNIX, Hewlett Packard HP-UX, Berkeley UNIX (BSD), SCO UNIX, and SGI/Irix or major Linux platforms including RedHat Linux, SUSE, CentOS Linux, Ubuntu, PCLOS, fedora, Gentoo Linux, Mandrake, Debian GNU/Linux, and Slackware Linux.
Services Network infrastructure patch management
Consult Software patch management services
Progent's support services for software/firmware update management offer businesses of any size a versatile and affordable alternative for assessing, validating, scheduling, implementing, and documenting updates to your virtual and physical; servers, endpoints scanners, network appliances such as routers and Wi-Fi access points, and Internet-of-Things devices like sensors and robotics.
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