Remote Network Management and Monitoring

Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP's solution delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge prevention, detection, investigation, and response tools incorporated within a single agent managed from a single web console.

The streamlined architecture of ProSight ESP, designed from the ground up for hybrid cloud and virtualized environments, significantly reduces the resource overhead and performance degradation common to alternative anti-malware products. This architecture also cuts equipment costs by improving virtual machine consolidation. ProSight ESP provides these benefits while at the same time delivering top-of-the-line protection against sophisticated threats like ransomware and file-less attacks.

ProSight ESP is a managed security service offered at a low monthly subscription fee with a simple per-system licensing model that covers any server or endpoint, physical or virtual, and that can be scaled to any size. Installation, troubleshooting and other incidental professional services are not included with the subscription. Operating systems supported include Windows, Linux, macOS, Apple iOS and Android. A single agent handles any combination of virtualization platforms, cloud providers, operating systems and physical devices. Centralized scanning allows you to distribute anti-malware compute resources across multiple security servers to maximize protection and performance.

Progent's security and virtualization experts can help you plan and implement a cost-effective deployment of ProSight ESP that makes sense for your company and that helps you demonstrate compliance with government and industry data security requirements. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you set up and test backup/disaster recovery processes such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware.

Key Features of ProSight Enhanced Security Protection
ProSight ESP uses the industry's leading unified anti-malware platform to provide multi-layered security for endpoints and Exchange mailboxes. Security featers include:

• Protection in depth with multi-layer endpoint security
• Anti-virus and anti-malware with advanced behavioral analysis
• Zero-day threat protection
• Application blacklisting and sandboxing
• Two-way firewall for Windows systems
• Integrates with VMware NSX to support the Software Defined Datacenter
• Device and content control for Exchange Servers including spam, phishing, content and attachment filtering

Endpoint Security Services
Endpoints protected by ProSight ESP include Windows, Linux, and macOS servers, workstations, and notebooks as well as Apple iOS and Android smartphones and tablets. Windows-powered systems are provided enhanced protection via a two-way firewall, intrusion detection, web access control and filtering, data leakage protection, plus application and device control. Minimal system overhead improves performance compared to competing security platforms, and seamless integration with Microsoft Active Directory simplifies the process of protecting unmanaged desktops and servers. Advanced heuristics use behavior analysis to detect zero-day threats in real time, blocking attacks that easily evade traditional signature-based security products.

ProSight ESP's cloud-based Control Center provides a single console for deploying, enforcing and managing security policies for all your endpoints of all types in all locations.

Security Services for Virtualized Environments
ProSight ESP offers comprehensive protection for virtualized datacenters and uses advanced multi-layered caching technology to deliver high performance. Low-footprint security services improve server consolidation by as much as 30% compared to older-generation AV platforms by reducing memory and storage requirements and minimizing CPU and I/O activity. Virtual machines running Microsoft Windows and major Linux distributions are protected on most virtualization platforms including Microsoft Hyper-V, VMware, Citrix, Red Hat Enterprise Virtualization with KVM, and Oracle. All virtual machines are protected against malware through file system, memory, process and registry scanning.

ProSight ESP's failover architecture for virtual security appliances eliminates single points of failure, ensuring high availability and consistent performance. Because VMs are protected by Security Servers, they need no local anti-malware scanning engines and definitions and are immune to AV storms.

In VMware environments, ProSight ESP takes advantage of NSX technology supporting the Software-Defined Data Center and integrates seamlessly with unlimited instances of VMware vCenter. This permits security management policy based on objects like resource pools, folders and distributed networking.

Security Services for Exchange
ProSight ESP integrates tightly with Microsoft Exchange Server to protect against threats like malware, spam and phishing. You can also filter emails that have attachments or content that do not comply with your company's security policies. ProSight ESP's web-based Control Center lets you create user groups so you can define different scanning and filtering policies for different categories of users such as sales vs. IT management. Among ProSight ESP's long list of configurable settings for Exchange is a domain IP check feature that can prevent spammers from spoofing the sender's email address and making an email appear as though it were from a trusted sender. You can also control options such as quarantine duration, whitelisting and blacklisting, filtering rules and rule prioritization, replacement text for scanned emails, max size of email attachment and content body, exclusions from filtering, and scan scheduling. ProSight ESP uses Microsoft's Exchange Web Services (EWS) to allow scanning the Exchange mailbox and public folder databases.

Download the ProSight Enhanced Security Protection Services Datasheet
To view or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

Additional ProSight Managed Services Available from Progent
Besides ProSight Enhanced Security Protection, Progent's ProSight suite of network management services includes other low-cost, subscription-based managed services that let you outsource all the critical tasks associated with managing your information network such as backup/disaster recovery, infrastructure monitoring, email filtering, Virtual Machine hosting, and network documentation management. By establishing partnerships with leading technology providers, Progent is able to provide small and mid-size companies the advantages of the same cutting-edge remote network management tools used by some of the world's biggest companies. Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's cutting edge behavior machine learning tools to defend physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which routinely escape traditional signature-based anti-virus products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the complete malware attack lifecycle including filtering, detection, containment, cleanup, and forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Data Protection Services (DPS): Managed Backup and Disaster Recovery Services
  Progent has worked with leading backup/restore technology providers to produce ProSight Data Protection Services (DPS), a family of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and fast recovery of critical files, apps, images, plus VMs. ProSight DPS lets your business protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks like ransomware, human error, malicious insiders, or software bugs. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent service representative can help you to identify which of these fully managed backup services are best suited for your network.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of top information security companies to provide centralized control and world-class security for all your inbound and outbound email. The powerful architecture of Progent's Email Guard combines a Cloud Protection Layer with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, Directory Harvest Attacks (DHAs), and other email-borne threats. The cloud filter serves as a preliminary barricade and blocks most unwanted email from making it to your network firewall. This decreases your exposure to external threats and saves system bandwidth and storage space. Email Guard's on-premises gateway appliance adds a further layer of inspection for inbound email. For outgoing email, the local gateway provides AV and anti-spam protection, protection against data leaks, and email encryption. The local gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that stays inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for smaller organizations to map out, monitor, optimize and troubleshoot their networking appliances such as routers, firewalls, and access points plus servers, printers, endpoints and other devices. Using state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, captures and manages the configuration information of almost all devices connected to your network, monitors performance, and generates alerts when problems are discovered. By automating complex network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance bottlenecks. Learn more about ProSight WAN Watch network infrastructure monitoring and management services.

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating at peak levels by tracking the state of vital computers that drive your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted immediately to your designated IT personnel and your Progent consultant so that any looming problems can be resolved before they can disrupt productivity. Learn more about ProSight LAN Watch server and desktop remote monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a secure Tier III data center on a fast virtual host configured and maintained by Progent's IT support professionals. With Progent's ProSight Virtual Hosting service model, the client retains ownership of the data, the OS software, and the applications. Because the environment is virtualized, it can be ported immediately to a different hardware environment without requiring a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not tied a single hosting service. Learn more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can quickly locate passwords or IP addresses and be warned automatically about upcoming expirations of SSL certificates or warranties. By cleaning up and managing your IT infrastructure documentation, you can save as much as 50% of time wasted looking for critical information about your IT network. ProSight IT Asset Management includes a centralized location for storing and sharing all documents related to managing your business network like recommended procedures and How-To's. ProSight IT Asset Management also offers a high level of automation for collecting and relating IT information. Whether you're planning improvements, doing maintenance, or reacting to a crisis, ProSight IT Asset Management delivers the information you require when you need it. Read more about Progent's ProSight IT Asset Management service.

• Active Protection Against Ransomware: AI-based Ransomware Identification and Remediation
  Progent's Active Protection Against Ransomware is an endpoint protection (EPP) service that incorporates next generation behavior analysis technology to guard endpoints as well as physical and virtual servers against modern malware attacks such as ransomware and file-less exploits, which routinely escape legacy signature-matching anti-virus tools. Progent ASM services safeguard local and cloud-based resources and provides a unified platform to manage the complete threat progression including blocking, identification, containment, cleanup, and post-attack forensics. Key features include single-click rollback using Windows VSS and real-time system-wide immunization against new threats. Read more about Progent's ransomware protection and recovery services.

• Outsourced/Co-managed Service Center: Support Desk Managed Services
  Progent's Support Desk managed services allow your information technology team to outsource Call Center services to Progent or divide responsibilities for Service Desk support seamlessly between your internal support team and Progent's nationwide pool of IT service technicians, engineers and subject matter experts. Progent's Shared Help Desk Service provides a smooth extension of your in-house support group. End user access to the Help Desk, delivery of technical assistance, escalation, trouble ticket generation and updates, efficiency measurement, and management of the service database are cohesive regardless of whether incidents are resolved by your core network support organization, by Progent, or by a combination. Learn more about Progent's outsourced/shared Call Center services.

• Patch Management: Patch Management Services
  Progent's support services for patch management offer organizations of any size a versatile and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic IT network. In addition to maximizing the security and reliability of your IT network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business projects and activities that derive the highest business value from your information network. Learn more about Progent's patch management services.

• ProSight Duo Two-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. Duo enables single-tap identity verification on iOS, Google Android, and other personal devices. With 2FA, whenever you log into a secured application and give your password you are asked to verify your identity on a device that only you possess and that uses a different ("out-of-band") network channel. A broad selection of devices can be utilized as this second means of authentication such as a smartphone or watch, a hardware/software token, a landline phone, etc. You can register several validation devices. To learn more about Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding line of real-time and in-depth management reporting tools designed to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

Progent offers expertise for all endpoints and virtual machines secured by ProSight Enhanced Security Protection. Support services available from Progent include Windows 10 integration, Linux configuration, macOS support, iPhone and iPad integration and management, Android setup and management, Windows Hyper-V support, VMware vCenter configuration, and Citrix XenServer support. Progent's certified Microsoft Exchange Server consultants can help you integrate ProSight ESP with Exchange to protect you from email-borne threats. Progent can provide online and onsite consulting and troubleshooting support from Cisco-certified CCIE consultants to help you maintain, tune or expand your network infrastructure. If you have deployed a network model that uses both on-premises and public cloud resources, Progent offers the expertise of Microsoft Azure consultants, Amazon AWS consulting experts, and Google Cloud integration consultants to assist you to integrate a robust and easy-to-manage hybrid network.

ProSight Network Audits
Progent's ProSight Network Audits offer a quick and affordable way for small and medium-size organizations to obtain an objective evaluation of the health of their network. Powered by some of the top remote monitoring and management tools in the industry, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your essential network devices adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a more manageable Active Directory system. Both also come with one year of state-of-the-art remote network monitoring and management (RMM). Advantages can include easier management, better compliance with data security standards, more efficient utilization of IT resources, quicker troubleshooting, more reliable backup and recovery, and higher availability. See more information about Progent's ProSight Network Audits network infrastructure assessment.

The ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report service is a low-cost service based on a phone discussion with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's preparedness to defend against ransomware or recover quickly following an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Egregor. Progent will consult with you directly to gather information about your current cybersecurity posture and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to build a cost-effective AV and backup system that minimizes your vulnerability to ransomware and meets your company's requirements. For more information, visit The ProSight Ransomware Preparedness Report Service.

Other Affordable Service Packages Available from Progent
To complement Progent's ProSight suite of subscription-based managed services, Progent offers value-priced one-off service packages to help small and mid-size businesses to evaluate or demonstrate compliance with internal, government or industry security standards. These budget-friendly services include security vulnerability assessment and stealth penetration testing. Progent also offers advanced disaster recovery preparedness consulting and business continuity planning consulting to ensure that you can continue your crucial business processes quickly after a catastrophic event.

Contact Progent about ProSight Enhanced Security Protection Services
To learn more about how Progent can assist your business to outsource an affordable and comprehensive security solution with ProSight Enhanced Security Protection, call 1-800-993-9400 or visit Contact Progent.