Remote Network Management and Monitoring

Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP's solution delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge prevention, detection, investigation, and response tools incorporated within a single agent managed from a single web console.

The streamlined architecture of ProSight ESP, designed from the ground up for hybrid cloud and virtualized environments, significantly reduces the resource overhead and performance degradation common to alternative anti-malware products. This architecture also cuts equipment costs by improving virtual machine consolidation. ProSight ESP provides these benefits while at the same time delivering top-of-the-line protection against sophisticated threats like ransomware and file-less attacks.

ProSight ESP is a managed security service offered at a low monthly subscription fee with a simple per-system licensing model that covers any server or endpoint, physical or virtual, and that can be scaled to any size. Installation, troubleshooting and other incidental professional services are not included with the subscription. Operating systems supported include Windows, Linux, macOS, Apple iOS and Android. A single agent handles any combination of virtualization platforms, cloud providers, operating systems and physical devices. Centralized scanning allows you to distribute anti-malware compute resources across multiple security servers to maximize protection and performance.

Progent's security and virtualization experts can help you plan and implement a cost-effective deployment of ProSight ESP that makes sense for your company and that helps you demonstrate compliance with government and industry data security requirements. Progent will help you define and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that require immediate attention. Progent can also help you set up and test backup/disaster recovery processes such as ProSight Data Protection Services so you can recover quickly from a destructive security attack such as ransomware.

Key Features of ProSight Enhanced Security Protection
ProSight ESP uses the industry's leading unified anti-malware platform to provide multi-layered security for endpoints and Exchange mailboxes. Security featers include:

• Protection in depth with multi-layer endpoint security
• Anti-virus and anti-malware with advanced behavioral analysis
• Zero-day threat protection
• Application blacklisting and sandboxing
• Two-way firewall for Windows systems
• Integrates with VMware NSX to support the Software Defined Datacenter
• Device and content control for Exchange Servers including spam, phishing, content and attachment filtering

Endpoint Security Services
Endpoints protected by ProSight ESP include Windows, Linux, and macOS servers, workstations, and notebooks as well as Apple iOS and Android smartphones and tablets. Windows-powered systems are provided enhanced protection via a two-way firewall, intrusion detection, web access control and filtering, data leakage protection, plus application and device control. Minimal system overhead improves performance compared to competing security platforms, and seamless integration with Microsoft Active Directory simplifies the process of protecting unmanaged desktops and servers. Advanced heuristics use behavior analysis to detect zero-day threats in real time, blocking attacks that easily evade traditional signature-based security products.

ProSight ESP's cloud-based Control Center provides a single console for deploying, enforcing and managing security policies for all your endpoints of all types in all locations.

Security Services for Virtualized Environments
ProSight ESP offers comprehensive protection for virtualized datacenters and uses advanced multi-layered caching technology to deliver high performance. Low-footprint security services improve server consolidation by as much as 30% compared to older-generation AV platforms by reducing memory and storage requirements and minimizing CPU and I/O activity. Virtual machines running Microsoft Windows and major Linux distributions are protected on most virtualization platforms including Microsoft Hyper-V, VMware, Citrix, Red Hat Enterprise Virtualization with KVM, and Oracle. All virtual machines are protected against malware through file system, memory, process and registry scanning.

ProSight ESP's failover architecture for virtual security appliances eliminates single points of failure, ensuring high availability and consistent performance. Because VMs are protected by Security Servers, they need no local anti-malware scanning engines and definitions and are immune to AV storms.

In VMware environments, ProSight ESP takes advantage of NSX technology supporting the Software-Defined Data Center and integrates seamlessly with unlimited instances of VMware vCenter. This permits security management policy based on objects like resource pools, folders and distributed networking.

Security Services for Exchange
ProSight ESP integrates tightly with Microsoft Exchange Server to protect against threats like malware, spam and phishing. You can also filter emails that have attachments or content that do not comply with your company's security policies. ProSight ESP's web-based Control Center lets you create user groups so you can define different scanning and filtering policies for different categories of users such as sales vs. IT management. Among ProSight ESP's long list of configurable settings for Exchange is a domain IP check feature that can prevent spammers from spoofing the sender's email address and making an email appear as though it were from a trusted sender. You can also control options such as quarantine duration, whitelisting and blacklisting, filtering rules and rule prioritization, replacement text for scanned emails, max size of email attachment and content body, exclusions from filtering, and scan scheduling. ProSight ESP uses Microsoft's Exchange Web Services (EWS) to allow scanning the Exchange mailbox and public folder databases.

Download the ProSight Enhanced Security Protection Services Datasheet
To view or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

Additional ProSight Managed Services Available from Progent
Besides ProSight Enhanced Security Protection, Progent's ProSight suite of network management services includes other low-cost, subscription-based managed services that let you outsource all the critical tasks associated with managing your information network such as backup/disaster recovery, infrastructure monitoring, email filtering, Virtual Machine hosting, and network documentation management. By establishing partnerships with leading technology providers, Progent is able to provide small and mid-size companies the advantages of the same cutting-edge remote network management tools used by some of the world's biggest companies. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management techniques to keep your IT system running efficiently by checking the health of vital assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted immediately to your specified IT management personnel and your Progent consultant so any looming problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your client-server infrastructure by providing tools for streamlining common tedious jobs. These include health checking, update management, automated remediation, endpoint configuration, backup and recovery, anti-virus response, remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it transmits an alert to your specified IT management personnel and your Progent technical consultant so that emerging issues can be taken care of before they impact your network. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services.

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map out, monitor, enhance and debug their connectivity hardware like switches, firewalls, and access points plus servers, endpoints and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch ensures that infrastructure topology maps are always updated, captures and manages the configuration of virtually all devices connected to your network, monitors performance, and sends notices when problems are detected. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, locating devices that need important updates, or resolving performance issues. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

• ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
  ProSight Reporting is an expanding line of real-time and in-depth management reporting tools created to integrate with the industry's leading ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health problems concisely and in near-real time, ProSight Reporting enhances network value, reduces management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

• ProSight Data Protection Services (DPS): Backup and Recovery Services
  Progent has worked with advanced backup technology providers to produce ProSight Data Protection Services, a selection of offerings that provide backup-as-a-service. ProSight DPS products automate and track your backup operations and allow non-disruptive backup and fast recovery of vital files/folders, applications, images, and virtual machines. ProSight DPS lets your business avoid data loss caused by equipment failures, natural calamities, fire, malware such as ransomware, user mistakes, ill-intentioned employees, or application bugs. Managed services available in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent service representative can assist you to determine which of these managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the infrastructure of top information security companies to provide centralized management and world-class security for your inbound and outbound email. The hybrid structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway device to provide complete protection against spam, viruses, Denial of Service Attacks, DHAs, and other email-borne threats. The cloud filter serves as a first line of defense and blocks the vast majority of unwanted email from reaching your network firewall. This reduces your vulnerability to external threats and conserves network bandwidth and storage. Email Guard's on-premises security gateway appliance provides a deeper layer of analysis for inbound email. For outbound email, the on-premises security gateway offers AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The local security gateway can also help Microsoft Exchange Server to track and safeguard internal email traffic that stays within your corporate firewall. For more information, see Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Remediation, and Protected Single Sign-on
  Progent's Duo authentication service plans incorporate Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo enables single-tap identity verification on Apple iOS, Android, and other out-of-band devices. Using 2FA, when you sign into a protected online account and enter your password you are requested to confirm your identity on a device that only you have and that uses a different ("out-of-band") network channel. A broad selection of out-of-band devices can be used as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can register multiple validation devices. For more information about Duo identity validation services, visit Cisco Duo MFA two-factor authentication services.

• Outsourced/Co-managed Help Center: Support Desk Managed Services
  Progent's Support Desk services enable your information technology team to outsource Help Desk services to Progent or split responsibilities for Service Desk support seamlessly between your internal support group and Progent's extensive roster of certified IT support technicians, engineers and subject matter experts. Progent's Shared Service Desk offers a seamless supplement to your core support staff. Client interaction with the Help Desk, delivery of technical assistance, problem escalation, ticket generation and tracking, performance measurement, and management of the service database are cohesive whether incidents are resolved by your corporate IT support group, by Progent's team, or both. Learn more about Progent's outsourced/shared Service Center services.

• Active Protection Against Ransomware: Machine Learning-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection solution that utilizes next generation behavior machine learning technology to guard endpoint devices and physical and virtual servers against new malware assaults like ransomware and file-less exploits, which easily get by traditional signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud resources and provides a unified platform to automate the entire malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against new threats. Learn more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to create, maintain, retrieve and protect data about your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management features a common location for storing and sharing all documents required for managing your business network like standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making improvements, doing regular maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you require as soon as you need it. Read more about Progent's ProSight IT Asset Management service.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting updates to your dynamic information network. In addition to maximizing the security and functionality of your IT environment, Progent's software/firmware update management services allow your IT staff to concentrate on line-of-business initiatives and tasks that derive maximum business value from your network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a protected Tier III data center on a fast virtual machine host set up and managed by Progent's IT support professionals. With Progent's ProSight Virtual Hosting model, the client owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved easily to an alternate hosting solution without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting provider. Find out more about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection solution that incorporates SentinelOne's next generation behavior-based machine learning tools to guard physical and virtual endpoints against modern malware attacks such as ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring protects on-premises and cloud resources and offers a single platform to address the entire threat lifecycle including protection, infiltration detection, containment, remediation, and forensics. Top capabilities include single-click rollback using Windows Volume Shadow Copy Service and automatic network-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

Progent offers expertise for all endpoints and virtual machines secured by ProSight Enhanced Security Protection. Support services available from Progent include Windows 10 integration, Linux configuration, macOS support, iPhone and iPad integration and management, Android setup and management, Windows Hyper-V support, VMware vCenter configuration, and Citrix XenServer support. Progent's certified Microsoft Exchange Server consultants can help you integrate ProSight ESP with Exchange to protect you from email-borne threats. Progent can provide online and onsite consulting and troubleshooting support from Cisco-certified CCIE consultants to help you maintain, tune or expand your network infrastructure. If you have deployed a network model that uses both on-premises and public cloud resources, Progent offers the expertise of Microsoft Azure consultants, Amazon AWS consulting experts, and Google Cloud integration consultants to assist you to integrate a robust and easy-to-manage hybrid network.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and mid-size businesses to obtain an unbiased evaluation of the overall health of their network. Based on a selection of the leading remote monitoring and management (RMM) tools in the industry, and overseen by Progent's certified group of IT professionals, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant benefits such as a cleaner Active Directory (AD) environment. Both also come with one year of advanced remote network monitoring and management (RMM). Advantages can include easier network management, improved compliance with data security standards, higher utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more information about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is an affordable service based on a brief phone discussion with a Progent information assurance consultant. The fact-finding interview is intended to help assess your organization's preparedness to counter ransomware or recover rapidly following an assault by a ransomware strain such as Ryuk, Maze, Sodinokibi, Netwalker, Phobos, LockBit or Nephilim. Progent will work with you personally to collect information about your current cybersecurity posture and backup procedures, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to build an efficient AV and backup system that reduces your exposure to ransomware and meets your business needs. For more information, see The ProSight Ransomware Preparedness Report.

Other Affordable Service Packages Available from Progent
To complement Progent's ProSight suite of subscription-based managed services, Progent offers value-priced one-off service packages to help small and mid-size businesses to evaluate or demonstrate compliance with internal, government or industry security standards. These budget-friendly services include security vulnerability assessment and stealth penetration testing. Progent also offers advanced disaster recovery preparedness consulting and business continuity planning consulting to ensure that you can continue your crucial business processes quickly after a catastrophic event.

Contact Progent about ProSight Enhanced Security Protection Services
To learn more about how Progent can assist your business to outsource an affordable and comprehensive security solution with ProSight Enhanced Security Protection, call 1-800-993-9400 or visit Contact Progent.