Network Support for Mid-size Businesses
ProSight IT Asset Management
Create and Share IT Asset Documentation
Introduction to ProSight IT Asset Management
By managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.
Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.
How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.
Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.
Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.
By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.
Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:
- Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
- Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
- Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
- Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
- SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. The SOC 2 information hierarchy is based on roles, users and groups to assess security, availability, processing integrity, confidentiality, and privacy.
- Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
- Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
- Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
- Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.
ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
- ProSight LAN Watch: Server and Desktop Monitoring and Management
ProSight LAN Watch is Progent's server and desktop monitoring managed service that incorporates advanced remote monitoring and management technology to keep your network operating at peak levels by tracking the state of vital assets that drive your information system. When ProSight LAN Watch uncovers an issue, an alarm is sent immediately to your designated IT management personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop remote monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Centralized RMM for Networks, Servers, and Desktops
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These can include health monitoring, patch management, automated repairs, endpoint setup, backup and recovery, A/V protection, remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting help. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT staff and your assigned Progent consultant so emerging problems can be taken care of before they impact productivity. Find out more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring services. - ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure management service that makes it easy and affordable for small and mid-sized organizations to map, monitor, enhance and debug their connectivity appliances such as switches, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Using cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are kept updated, captures and displays the configuration information of virtually all devices connected to your network, tracks performance, and generates alerts when issues are detected. By automating time-consuming management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks such as network mapping, reconfiguring your network, finding appliances that need important updates, or identifying the cause of performance problems. Learn more details about ProSight WAN Watch network infrastructure management services. - ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing line of real-time reporting plug-ins designed to integrate with the industry's leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to surface and contextualize critical issues such as inconsistent support follow-up or endpoints with missing patches. By identifying ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services: Managed Backup and Recovery Services
Progent has partnered with advanced backup/restore software companies to create ProSight Data Protection Services, a portfolio of management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products manage and monitor your backup processes and allow transparent backup and rapid recovery of vital files, apps, system images, and virtual machines. ProSight DPS helps you protect against data loss resulting from hardware failures, natural calamities, fire, cyber attacks like ransomware, human mistakes, ill-intentioned insiders, or application glitches. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security vendors to provide web-based control and world-class protection for your inbound and outbound email. The powerful architecture of Email Guard integrates a Cloud Protection Layer with an on-premises security gateway appliance to offer complete defense against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne malware. The Cloud Protection Layer acts as a preliminary barricade and keeps most threats from reaching your security perimeter. This reduces your vulnerability to inbound attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance adds a further layer of analysis for incoming email. For outbound email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also help Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit Email Guard spam and content filtering. - ProSight Duo Two-Factor Authentication: ID Confirmation, Endpoint Remediation, and Protected Single Sign-on
Progent's Duo authentication service plans utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation with iOS, Android, and other personal devices. With Duo 2FA, when you log into a protected application and enter your password you are asked to verify your identity via a unit that only you have and that uses a different network channel. A wide range of out-of-band devices can be used for this second form of authentication such as an iPhone or Android or wearable, a hardware token, a landline phone, etc. You can register several validation devices. To find out more about Duo two-factor identity validation services, refer to Cisco Duo MFA two-factor authentication services for access security. - Progent's Outsourced/Shared Call Desk: Call Center Managed Services
Progent's Call Center services allow your information technology staff to outsource Call Center services to Progent or divide responsibilities for Help Desk services transparently between your internal network support team and Progent's nationwide pool of IT service engineers and subject matter experts (SMEs). Progent's Shared Help Desk Service offers a smooth extension of your in-house IT support staff. End user access to the Help Desk, provision of support services, problem escalation, trouble ticket generation and updates, efficiency measurement, and management of the support database are cohesive whether issues are taken care of by your corporate IT support resources, by Progent, or a mix of the two. Read more about Progent's outsourced/co-managed Call Center services. - Active Protection Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior machine learning technology to defend endpoint devices and servers and VMs against new malware attacks such as ransomware and file-less exploits, which routinely get by traditional signature-matching AV tools. Progent Active Security Monitoring services protect local and cloud-based resources and offers a unified platform to address the complete malware attack lifecycle including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Top features include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new attacks. Read more about Progent's ransomware defense and cleanup services. - Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer organizations of all sizes a flexible and cost-effective alternative for assessing, testing, scheduling, applying, and tracking software and firmware updates to your ever-evolving IT system. In addition to maximizing the security and reliability of your computer network, Progent's patch management services allow your IT staff to focus on line-of-business projects and activities that deliver maximum business value from your network. Learn more about Progent's patch management services. - ProSight Virtual Hosting: Hosted VMs at Progent's World-class Data Center
With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's network support experts. With the ProSight Virtual Hosting service model, the client owns the data, the operating system software, and the apps. Since the system is virtualized, it can be moved easily to a different hardware environment without requiring a time-consuming and technically risky configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more details about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
ProSight Active Security Monitoring is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior analysis tools to guard physical and virtual endpoint devices against new malware attacks like ransomware and email phishing, which routinely evade legacy signature-based AV tools. ProSight ASM safeguards local and cloud resources and provides a unified platform to manage the entire threat progression including filtering, infiltration detection, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service and real-time network-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Find out more about Progent's ProSight Active Security Monitoring next-generation endpoint protection and ransomware defense. - ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Microsoft Exchange Email Filtering
ProSight Enhanced Security Protection managed services offer economical in-depth security for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all vectors. ProSight ESP delivers two-way firewall protection, penetration alerts, endpoint control, and web filtering via cutting-edge technologies packaged within one agent managed from a single console. Progent's security and virtualization consultants can assist your business to plan and configure a ProSight ESP deployment that meets your organization's specific needs and that allows you demonstrate compliance with government and industry data security regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that require urgent attention. Progent can also help you to set up and verify a backup and disaster recovery solution like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange filtering.
To download a white paper explaining why managed services are quickly takingthe place of the old break/fix model of network support outsourcing for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a fast and affordable alternative for small and mid-size businesses to obtain an objective evaluation of the overall health of their IT system. Based on a selection of the leading remote monitoring and management (RMM) platforms in the industry, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how closely the configuration of your essential network assets conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are available at a low, one-time cost and deliver immediate benefits like a cleaner Active Directory environment. Both versions also come with one year of state-of-the-art remote network monitoring and management. Advantages can include lower-cost network management, better compliance with data security standards, more efficient utilization of IT resources, faster problem resolution, more dependable backup and recovery, and increased uptime. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is a low-cost service based on a brief interview with a Progent backup/recovery expert. The fact-finding interview is designed to assess your organization's ability to block ransomware or recover quickly after an assault by a ransomware strain like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, Conti or Nephilim. Progent will work with you personally to gather information concerning your existing cybersecurity posture and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report describing how you can apply industry best practices to build an efficient AV and backup system that minimizes your exposure to ransomware and meets your business needs. For additional information, refer to The ProSight Ransomware Preparedness Report Service.
Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
An index of content::
24/7 Developer Firm Amazon AWS instances
Amazon cloud integration Engineer
Progent can provide affordable online consulting to help businesses to integrate Amazon Web Services (AWS) cloud services including Elastic Compute Cloud (EC2) for virtual machine hosting, Amazon S3 for expandable cloud storage, and Amazon Glacier for low-cost long-term archiving. Progent can assist you with every phase of Amazon AWS migration and troubleshooting including requirements analysis, readiness assessment, system design, pilot testing, deployment, centralized administration, performance optimization, software license management, disaster recovery mechanisms, and security and compliance. Progent can provide advanced expertise with firewall configuration and VPN technology and can help you deploy cloud-based or hybrid cloud environments that seamlessly incorporate Amazon AWS services. Progent can provide occasional support to assist you to resolve technical roadblocks or Progent can provide project management outsourcing or co-sourcing services to help you migrate to the Amazon AWS cloud on schedule and on budget.
Award Winning Freelance MRP Consultants Contractor Job
Moonlight Microsoft Consultant Work From Home Job
Our Experts Team provides support in key areas that include Apple OS integration and applications; Support for Linux-based, UNIX, and Sun systems; Manufacturing Resource Planning, Enterprise Resource Planning, or Customer Relationship Management expertise; Line-of-business and specialized application support; CIO, business analyst, and project logistics services; Custom program development and integration; Web, eCommerce, Electronic Data Interchange, and customer information portal development and integration; Database support and efficiency consulting; Business intelligence consulting; and Telecommunications architecture support.
Windows 2016 Disaster Recovery Troubleshooting
Windows Server 2016 Stretch Clusters Computer Consultants
Progent's Windows Server 2016 disaster recovery experts can assist you to plan and deploy a DR system built around Microsoft's latest Failover Clustering technologies including Cluster Operating System Rolling Upgrade for non-intrusive migration to Windows Server 2016, Storage Replica for zero-data-loss recovery, Storage Spaces Direct for high-performance storage clusters using industry-standard equipment, VM Load Balancing for enhancing the performance and resilience of Failover Clusters while reducing TCO and management overhead, and Cloud Witness for fast, affordable deployment of a failover cluster quorum arbitration point.
Proxim Tsunami Support Outsourcing
24x7x365 Integration Proxim
Progent's wireless professionals can help small companies design, choose, pilot, install and support secure building-to-building wireless bridges that integrate seamlessly into your IT network while providing a level of protection that equals or excels wireline interfaces. Progent provides experience in wireless LAN/WAN technology from Cisco Aironet and Meraki, Proxim, and additional small business wireless vendors and can help you identify and install the wireless connectivity solutions that align best your business requirements.
ProSight Managed IT Services Services
Consulting Services Network Infrastructure Monitoring
Progent's ProSight portfolio of managed services are intended to offer businesses who maintain minimal internal IT support teams with affordable access to enterprise-class management platforms and consulting expertise. Advantages of Progent's ProSight catalog of managed IT services include predictable IT management costs, smart automation of common administrative processes, continual adoption of new technology, smooth migration from legacy technology to modern solutions, improved fit between computer technology with business objectives, access to seasoned IT consultants, and allowing management to concentrate on business rather than ever-changing computer technology.
Windows Server 2016 Multi-domain clusters Consulting Services
Support and Setup Windows Server 2016 Load Balancing
Progent's certified IT experts can provide Windows Server 2016 integration consulting to assist organizations of all sizes to design and implement an efficient upgrade to Windows Server 2016 and Windows Hyper-V 2016 based on an on-premises, cloud-centric, or hybrid deployment model. Progent can help you to evaluate the business value of Windows Server 2016 for your enterprise and can help you with any aspect of planning, configuring, managing or debugging your Windows Server 2016 and Hyper-V 2016 solution. Progent can assist your organization to take advantage of the many innovative disaster recovery and security capabilities of Windows Server 2016 and Hyper-V 2016 like Windows Containers, Shielded Virtual Machines, Credential Guard and Remote Credential Guard, Just In Time (JIT) Privileged Access Management, Virtual Machine load balancing, Storage Replica, plus multi-domain clusters.
Telecommuter VoIP Integration
Work at Home IP Voice Configuration
Progent can help small and medium-size businesses to configure IP voice technology to give their teleworkers the benefit of seamless extensions of the company phone network.
Consultants Cisco Firepower AMP
24x7 Cisco Firepower 4100 Series Firewalls Support
The new ASA 5500-X Family of firewalls with Firepower Services deliver substantially more value than Cisco's legacy firewalls and have superseded the ASA 5500 and PIX security appliances for new deployments. Progent's Cisco-certified CCIE network consultants can assist your company to manage your legacy PIX or Cisco ASA 5500 firewalls or migrate to ASA 5500-X firewalls with Firepower Services. Progent can also help your company to plan, deploy, tune, manage and troubleshoot firewall environments built on Cisco ASA 5500-X firewalls with Firepower Services.
Select Topic: