Network Support for Mid-size Businesses
ProSight IT Asset Management
Create and Share IT Asset Documentation
Introduction to ProSight IT Asset Management
By managing your IT documentation efficiently, you can cut wasted network support time in half. In a crisis, fast access to vital information can mean the difference between a minor glitch and major downtime. ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your network infrastructure, processes, applications, and services. ProSight IT Asset Management includes a centralized repository for all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management offers a high level of automation for gathering and associating IT information and synchronizes with popular remote monitoring and management (RMM) and professional services automation (PSA) platforms.
Progent's ProSight IT Asset Management service utilizes a world-class IT documentation management platform and is available for a low, fixed monthly fee to Progent's IT consulting clients. Information you can organize and share with ProSight IT Asset Management includes network-attached devices such as servers, workstations, mobile devices, firewalls, switches, wireless access points, SAN storage or any other device with or without an IP address. You can capture information about most network devices automatically by synchronizing with RMM software such as ProSight LAN Watch. Other IT assets you can document with ProSight IT Asset Management include SSL certificates, domains, and licenses so you can be alerted automatically about impending expirations. You can also import and share knowledge base articles or documents describing standard procedures such as how to onboard a new employee or how to set up a SQL Server. In addition, ProSight IT Asset Management features powerful password management capabilities.
How ProSight IT Asset Management Works
ProSight IT Asset Management organizes your IT documentation according to Core Assets, Procedures, and Apps and Services. Combined, these provide a panoramic view of your IT ecosystem. There are six types of Core Assets: Configurations, Locations, Contacts, Domain Tracker, SSL Tracker, and Passwords. All these asset types have fixed attributes to ensure maximum compatibility with RMM tools for automatic capture and synchronization. Configurations include network-attached devices and endpoints with IP addresses (e.g., servers, desktops, switches, access points) as well as devices with no IP address such as displays and UPS devices. SSL Tracker captures certificates, queries them over time, tracks changes and, like Domain Tracker, automatically notifies you of approaching expirations. The Password management feature stores passwords in the cloud with SOC-2 compliant security. Passwords can be audited, versioned, and quickly found when you need them.
Procedures in the ProSight IT Asset Management control panel are listed under Documents and include unstructured procedural and reference documentation such as standard operating procedures (SOPs), processes and How-To's. You can import documents from multiple sources and build up restricted-access and public knowledge bases that can take the load off your IT support resources and optimize productivity by enabling employee self service.
Apps and Services are so-called Flexible Assets and are described in structured documentation covering network infrastructure, applications and services. ProSight IT Asset Management includes more than 600 templates, based on industry best practices, for documenting procedures. You also have the option of designing your own documentation structure. Examples of flexible assets are Active Directory, line-of-business applications, email, backup, LAN and WAN. You can upload any type of file, including executables, into your procedural and reference documentation.
By establishing associations between related items documented in ProSight IT Asset Management, changes in one document automatically ripple through to linked ones. This provides instant and continuously improving insights into your IT infrastructure. Associating related items can save considerable time when you perform common tasks such as determining the devices a terminated employee had access to, identifying all remaining employees with access to those devices, and alerting them of a password change.
Top Features of ProSight IT Asset Management
ProSight IT Asset Management includes a continually expanding array of features that provide enterprise-class IT documentation management at an ultra-affordable price. Key features include:
- Ability to Track All IT Assets: Asset tracking engine allows you to specify and enforce documentation standards to match your needs for tracking and linking IT assets including complex elements like virtualization and wireless
- Advanced Password Management: Password management system features next-generation password vault and management, policy enforcement, fast access for authorized personnel, and extensive auditing
- Relationship Mapping: Associate related elements of your IT infrastructure so changes in one document automatically ripple through to linked ones, providing instant and continuously improving insights and eliminating tedious and costly research
- Domain and SSL Tracking: Domain tracker engine continuously protects your domain names against expiration and DNS changes. Any changes are tracked as revisions, and you can configure upcoming expirations to send alerts.
- SOC 2 Compliant Security: Granular access control, version management and detailed activity logs. The SOC 2 information hierarchy is based on roles, users and groups to assess security, availability, processing integrity, confidentiality, and privacy.
- Documentation Collaboration: Selective and secure document sharing with colleagues, partners and third parties
- Immutable Audit Trail: View any documentation info that is accessed, created, revised or removed. Easily restore deleted or missing items
- Version Control with Rollback: Automatic versioning and easy rollback capability includes passwords, devices, domains, SSL certificates, and custom asset types
- Deep Search: Search across all classes of IT assets and quickly find crucial information like serial numbers, IP addresses, passwords, procedures, or business applications.
Small and mid-size businesses have notoriously poor documentation about their IT infrastructure. Vital information about things like passwords, certificate expirations, and IP addresses plus key procedures like backup/recovery may be buried in emails, scrawled on sticky notes, locked in someone's head, or randomly distributed among spread sheets, SharePoint sites and Word documents. Worse, crucial IT documentation is rarely kept up to date and is usually impossible to correlate automatically. If an employee leaves, vital information about IT infrastructure may be lost or compromised. If a switch needs to be upgraded or replaced, it can take precious time to determine which applications and users may be impacted. The penalty for poor IT documentation is wasted time. Up to 20% of IT support time is spent hunting for the information needed to resolve issues.
ProSight IT Asset Management service solves the infrastructure documentation problem the way major enterprises do: by using a world-class IT documentation management platform tightly integrated with world class PSA and RMM systems. This combination provides a high level of standardization, which enforces best practices, and time-saving automation. The bottom line is your bottom line. You get fast ROI, typically within a few months, by minimizing network repair time, maximizing network productivity, and bolstering network security. Thorough and accurate IT documentation also saves direct IT support costs by enabling more self service for end users and by allowing Tier 1 technicians to perform much of the work that would otherwise require a Tier 2 engineer.
Download Progent's ProSight IT Asset Management Datasheet
To download a single-page datasheet in PDF format describing Progent's ProSight IT Asset Management service, click:
Progent's ProSight IT Asset Management Service Datasheet. (PDF - 87 KB)
Other ProSight Managed Services Offered by Progent
Besides ProSight IT Asset Management, Progent's ProSight suite of IT management services includes other value-priced offerings that cover key facets of your information network including security, backup/recovery, and email content filtering. By partnering with leading-edge IT management technology companies, Progent can provide small and mid-size businesses the advantages of the same modern solutions deployed by global enterprises to monitor and manage their networks.
Managed services available from Progent include:
- ProSight LAN Watch: Server and Desktop Monitoring
ProSight LAN Watch is Progent's server and desktop remote monitoring service that uses state-of-the-art remote monitoring and management techniques to help keep your network operating efficiently by tracking the health of critical computers that power your information system. When ProSight LAN Watch detects a problem, an alert is sent automatically to your specified IT management staff and your Progent engineering consultant so that all potential problems can be resolved before they have a chance to impact productivity. Learn more about ProSight LAN Watch server and desktop monitoring consulting. - ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based platform for managing your client-server infrastructure by offering an environment for performing common tedious jobs. These include health checking, patch management, automated repairs, endpoint setup, backup and recovery, A/V defense, secure remote access, standard and custom scripts, asset inventory, endpoint profile reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious incident, it sends an alert to your specified IT management staff and your assigned Progent consultant so potential issues can be taken care of before they impact productivity. Learn more about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting. - ProSight WAN Watch: Infrastructure Management
Progent's ProSight WAN Watch is an infrastructure monitoring and management service that makes it simple and inexpensive for smaller organizations to diagram, monitor, reconfigure and troubleshoot their connectivity hardware such as routers and switches, firewalls, and load balancers plus servers, printers, endpoints and other devices. Incorporating state-of-the-art RMM technology, ProSight WAN Watch makes sure that infrastructure topology diagrams are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and generates notices when potential issues are discovered. By automating tedious management processes, WAN Watch can cut hours off ordinary tasks like network mapping, reconfiguring your network, locating devices that require important software patches, or resolving performance problems. Learn more details about ProSight WAN Watch network infrastructure monitoring and management services. - ProSight Reporting: Real-time Reporting for Ticketing and Network Monitoring Platforms
ProSight Reporting is a growing suite of real-time management reporting plug-ins created to integrate with the top ticketing and network monitoring programs such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to surface and contextualize critical issues like inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring applications. - ProSight Data Protection Services: Managed Backup and Recovery Services
Progent has partnered with advanced backup technology providers to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS products manage and monitor your data backup operations and enable transparent backup and fast restoration of vital files, applications, system images, and Hyper-V and VMware virtual machines. ProSight DPS helps you protect against data loss resulting from equipment failures, natural disasters, fire, cyber attacks such as ransomware, human mistakes, malicious insiders, or application glitches. Managed services available in the ProSight Data Protection Services product family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Hybrid Backup. Your Progent expert can assist you to identify which of these fully managed services are most appropriate for your IT environment. - ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering service that uses the technology of top data security companies to deliver web-based management and world-class security for all your email traffic. The powerful architecture of Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide complete protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-borne malware. The cloud filter acts as a first line of defense and keeps the vast majority of threats from reaching your network firewall. This reduces your exposure to external threats and conserves system bandwidth and storage. Email Guard's on-premises gateway appliance provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway offers AV and anti-spam filtering, DLP, and email encryption. The on-premises gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your security perimeter. For more information, see ProSight Email Guard spam and content filtering. - ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on (SSO)
Progent's Duo MFA service plans utilize Cisco's Duo cloud technology to defend against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity verification with Apple iOS, Android, and other personal devices. Using Duo 2FA, whenever you sign into a protected application and give your password you are requested to confirm your identity on a device that only you have and that uses a different network channel. A wide selection of out-of-band devices can be used as this second means of ID validation including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You can register several validation devices. To learn more about Duo identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services. - Progent's Outsourced/Shared Help Center: Call Center Managed Services
Progent's Support Desk services allow your IT team to offload Help Desk services to Progent or divide responsibilities for Service Desk support seamlessly between your in-house network support staff and Progent's extensive roster of IT service technicians, engineers and subject matter experts (SMEs). Progent's Co-managed Service Desk offers a smooth extension of your internal support staff. Client access to the Service Desk, provision of support services, escalation, trouble ticket creation and tracking, performance measurement, and management of the service database are cohesive regardless of whether issues are resolved by your corporate network support staff, by Progent, or a mix of the two. Read more about Progent's outsourced/shared Service Center services. - Active Defense Against Ransomware: Machine Learning-based Ransomware Detection and Cleanup
Progent's Active Protection Against Ransomware is an endpoint protection managed service that utilizes cutting edge behavior analysis tools to guard endpoints and physical and virtual servers against modern malware assaults like ransomware and file-less exploits, which easily escape traditional signature-based AV products. Progent Active Security Monitoring services protect on-premises and cloud resources and provides a unified platform to manage the complete threat progression including protection, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against new threats. Read more about Progent's ransomware defense and cleanup services. - Progent's Patch Management: Patch Management Services
Progent's managed services for software and firmware patch management offer businesses of any size a versatile and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking software and firmware updates to your ever-evolving information system. Besides optimizing the security and functionality of your computer environment, Progent's patch management services free up time for your IT staff to focus on line-of-business projects and activities that derive maximum business value from your information network. Learn more about Progent's patch management services. - ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
With ProSight Virtual Hosting service, a small organization can have its key servers and apps hosted in a secure Tier III data center on a high-performance virtual machine host configured and managed by Progent's IT support professionals. With the ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be ported easily to a different hosting solution without requiring a lengthy and technically risky reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services. - ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) solution that incorporates SentinelOne's cutting edge behavior-based analysis tools to defend physical and virtual endpoint devices against new malware attacks such as ransomware and email phishing, which easily evade traditional signature-matching AV tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to manage the complete threat lifecycle including filtering, detection, containment, remediation, and forensics. Key features include one-click rollback with Windows VSS and automatic system-wide immunization against new attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense. - ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Email Filtering
Progent's ProSight Enhanced Security Protection (ESP) managed services deliver affordable in-depth security for physical servers and VMs, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP provides two-way firewall protection, penetration alerts, endpoint management, and web filtering through leading-edge tools incorporated within one agent managed from a single control. Progent's security and virtualization experts can help you to plan and implement a ProSight ESP deployment that addresses your organization's unique requirements and that allows you prove compliance with legal and industry data protection regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your IT environment and react to alerts that call for urgent action. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent'sProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange filtering.
To view a white paper describing why managed services are rapidly takingthe place of the traditional break/fix model of IT support outsourcing for small and mid-size businesses, click:
10 Benefits of Managed IT Services. (PDF - 710 KB)
ProSight Network Audits
Progent's ProSight Network Audits are a fast and low-cost alternative for small and medium-size businesses to obtain an unbiased assessment of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms in the industry, and supervised by Progent's certified group of IT experts, ProSight Network Audits help you see how well the deployment of your core infrastructure assets conform to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner Active Directory (AD) environment. Both versions also come with a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with data security requirements, more efficient utilization of network resources, quicker problem resolution, more reliable backup and recovery, and higher availability. Learn more about Progent's ProSight Network Audits network infrastructure review.
Progent's ProSight Ransomware Preparedness Report Service
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance expert. The fact-finding interview is designed to evaluate your organization's preparedness either to block ransomware or recover quickly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, Snatch or Egregor. Progent will consult with you personally to gather information about your current security profile and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient AV and backup/recovery environment that reduces your exposure to a ransomware attack and aligns with your company's needs. For additional information, refer to The ProSight Ransomware Preparedness Report.
Additional Value-priced Services Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.
How to Get Started with Progent's ProSight IT Asset Management Service
To find out more details about Progent's ProSight IT Asset Management service and to learn how Progent can help your company to simplify your IT documentation management, call 1-800-993-9400 or visit Contact Progent.
An index of content::
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24x7x365 Tandberg Video Conferencing Specialist
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Progent can provide the services of a certified engineer with expertise deploying technology from the leading telepresence providers including Cisco/Tandberg, Polycom, and LifeSize and can assist your company to design, install, expand, or troubleshoot a telepresence solution that preserves your current investment and maximizes the business value of your information system. Progent also offers the expertise of network infrastructure engineers able to help businesses of all sizes to build and troubleshoot a communications network that delivers the speed, reliability, protection, and expandability required to support your telepresence solution.
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Progent's data protection experts can assist you to design, implement and manage a backup plan based on MSP360 Backup software to protect your assets residing on any major public cloud. Progent offers monitoring and management to prevent data loss caused by human mistakes, software flaws, ill-intentioned insiders, and external assaults such as ransomware.
SCVMM 2012 PowerShell Specialist
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