Network Help for Small Businesses

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the technology of top data security companies to deliver centralized management and comprehensive security for your inbound and outbound email. The powerful architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to offer advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most threats from reaching your network firewall. This reduces your vulnerability to inbound threats and conserves system bandwidth and storage. Email Guard's on-premises security gateway appliance provides a further layer of analysis for inbound email. For outbound email, the local security gateway offers anti-virus and anti-spam protection, protection against data leaks, and email encryption. The local security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your corporate firewall. For more information, see Email Guard spam and content filtering.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-based Services Datasheet (94 Kb PDF file).

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response solution that incorporates next generation behavior machine learning tools from SentinelOne to defend endpoint devices as well as servers and VMs against new malware assaults like ransomware and file-less exploits, which easily get by legacy signature-based anti-virus tools. ProSight Active Security Monitoring safeguards local and cloud-based resources and provides a single platform to automate the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key capabilities include single-click rollback using Windows Volume Shadow Copy Service (VSS) and automatic network-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense.

  To view or download a PDF datasheet describing the major features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Security and Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer economical in-depth protection for physical servers and VMs, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides firewall protection, penetration alarms, endpoint management, and web filtering through cutting-edge technologies packaged within a single agent managed from a unified control. Progent's security and virtualization consultants can help your business to design and configure a ProSight ESP deployment that addresses your company's unique needs and that helps you prove compliance with government and industry information protection standards. Progent will assist you define and implement security policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent action. Progent can also help you to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive security attack like ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Microsoft Exchange email filtering.

  To view or download a PDF datasheet describing the major features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup/restore software companies to produce ProSight Data Protection Services (DPS), a portfolio of offerings that deliver backup-as-a-service (BaaS). ProSight DPS services automate and track your backup processes and allow transparent backup and fast recovery of important files, apps, images, and VMs. ProSight DPS lets you recover from data loss resulting from hardware failures, natural disasters, fire, cyber attacks like ransomware, user mistakes, ill-intentioned insiders, or software bugs. Managed backup services in the ProSight DPS product family include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (formerly branded Altaro Office 365 Backup), ProSight ECHO Backup using Barracuda dedicated hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can help you to determine which of these managed services are most appropriate for your network.

  To view or download a PDF datasheet describing the key features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To view or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• Progent's Penetration Testing Services: Network Threat Assessment Based on the NodeZero Automated Platform
  NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that can deliver continuous, simultaneous, programmable assessment of your internal and perimeter network to help you expose, rank, fix, and verify security vulnerabilities before threat actors can exploit them. Progent can provide the services of a NodeZero Certified Operator (NCO) to help you to design and implement thorough pentests of your perimeter and your internal IT infrastructure so you can accurately evaluate your present security posture. Progent can assist you to configure and launch NodeZero pentests customized for your network environment, understand NodeZero reports, and remediate problems according to their potential for damaging your network. Progent can also help you to create a unified cybersecurity strategy that streamlines management and delivers optimum protection for on-premises, multi-cloud, and perimeter network assets. To learn more details about Progent's vulnerability assessment services powered by on NodeZero's pentest platform, visit NodeZero PEN Test Experts.

  To see a datasheet about the features of Progent's NodeZero-based PEN Testing Services, click:
  Progent Patch Management Services Datasheet. (PDF - 522 KB)

• Patch Management: Software/Firmware Update Management Services
  Progent's managed services for software and firmware patch management offer organizations of any size a flexible and cost-effective alternative for assessing, testing, scheduling, implementing, and tracking updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer network, Progent's patch management services allow your in-house IT team to concentrate on line-of-business projects and tasks that deliver the highest business value from your information network. Read more about Progent's software/firmware update management support services.

  To download a datasheet describing Progent Software Update Managed Services, select:
  Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo cloud technology to protect against password theft through the use of two-factor authentication. Duo supports single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With 2FA, when you sign into a protected application and enter your password you are requested to confirm who you are via a unit that only you have and that is accessed using a different network channel. A wide range of devices can be utilized for this second means of ID validation including a smartphone or watch, a hardware token, a landline phone, etc. You can designate several validation devices. For more information about Duo identity authentication services, visit Duo MFA two-factor authentication services for access security.

  To download a datasheet about the key capabilities of ProSight Duo Two-factor Authentication Services, select:
  ProSight Duo two-factor authentication services datasheet. (PDF - 335 KB)

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  Progent's ProSight WAN Watch is an infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and debug their connectivity hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network maps are kept updated, captures and manages the configuration of almost all devices on your network, tracks performance, and generates notices when potential issues are discovered. By automating time-consuming network management processes, WAN Watch can knock hours off ordinary tasks such as network mapping, expanding your network, locating appliances that require important software patches, or identifying the cause of performance issues. Learn more details about ProSight WAN Watch infrastructure monitoring and management consulting.

  To read or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight LAN Watch: Server and Desktop Remote Monitoring
  ProSight LAN Watch is Progent's server and PC monitoring managed service that incorporates state-of-the-art remote monitoring and management (RMM) technology to keep your network running at peak levels by tracking the health of vital computers that power your information system. When ProSight LAN Watch uncovers a problem, an alert is sent automatically to your specified IT management personnel and your Progent consultant so that all potential issues can be resolved before they have a chance to impact productivity Learn more details about ProSight LAN Watch server and desktop monitoring consulting.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Because the environment is virtualized, it can be moved immediately to a different hosting environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, you are not locked into a single hosting provider. Learn more about ProSight Virtual Hosting services.

  To view or download a PDF datasheet about Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Network Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, retrieve and safeguard data related to your IT infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about impending expirations of SSLs or domains. By cleaning up and managing your IT infrastructure documentation, you can eliminate up to half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the information you need when you need it. Find out more details about Progent's ProSight IT Asset Management service.

  To view or download a PDF datasheet about the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits are a quick and low-cost alternative for small and mid-size organizations to get an unbiased evaluation of the health of their network. Powered by some of the top remote monitoring and management tools available, and supervised by Progent's certified group of information technology professionals, ProSight Network Audits help you see how closely the deployment of your essential infrastructure devices adhere to best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant benefits such as a cleaner and more secure Active Directory implementation. Both versions also provide the long-term benefits of advanced remote network monitoring and management (RMM) technology. These benefits can include easier management, better compliance with data security regulations, more efficient utilization of network assets, quicker problem resolution, more dependable backup and recovery, and increased uptime. For more details, visit ProSight Network Audits network infrastructure health assessments.

• ProSight Network Audit Basic: IT Infrastructure Audit
  ProSight Network Audit Basic gathers and organizes important server and PC information and optionally provides information on additional network-attached devices. This low-cost audit comes with one year of network monitoring based on Progent's ProSight WAN Watch remote monitoring and management platform. No more than 10 days after the audit commences, Progent delivers all details and reports gathered by ProSight WAN Watch. These deliverables include the Active Directory Health Check report presented by a Progent Microsoft expert. The AD Health Check document includes any misconfigurations or other errors and suggests efficient solutions based on leading practices.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory Health Check. This report describes the health of AD, DNS, DHCP and Group Policy; compares the configuration of these services to best practices; and suggests how any discovered errors could be fixed. This can be a valuable service because an unhealthy Active Directory and related services can lead to severe problems such as full network failures, significant wait times in authentication or access to file or other services, partial or complete data loss, bottlenecks to disaster recovery, security gaps, and poor Internet performance.

  To learn more about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and PC In-depth Audit:
  ProSight Network Audit Advanced includes all items that come with ProSight Network Audit Basic plus a deep-dive, powered by ProSight LAN Watch server and desktop monitoring, into data about your Microsoft servers and PCs. ProSight Network Audit Advanced comes with a year of remote monitoring managed by ProSight LAN Watch, and customers have access to the extensive selection of reports generated by ProSight LAN Watch.

  Reports accessible with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more details on ProSight Network Audit Advanced and to see sample reports, visit ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.