The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.
Benefits of Progent's ProSight suite of managed services include:
ProSight LAN Watch is Progent's network, server, and endpoint monitoring service that uses state-of-the-art remote monitoring and management techniques to keep your IT system running efficiently by checking the state of vital computers that power your information system. When ProSight LAN Watch detects an issue, an alarm is sent automatically to your specified IT personnel and your Progent engineering consultant so that all potential issues can be resolved before they can disrupt your network. Find out more about ProSight LAN Watch network, server, and endpoint remote monitoring consulting.
To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
Progent's ProSight LAN Watch Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 95 KB)
ProSight LAN Watch with NinjaOne RMM software offers a centralized, cloud-based solution for managing your client-server infrastructure by providing an environment for streamlining common tedious jobs. These can include health monitoring, patch management, automated repairs, endpoint deployment, backup and restore, anti-virus protection, secure remote access, standard and custom scripts, resource inventory, endpoint status reports, and debugging support. If ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alert to your designated IT management personnel and your assigned Progent consultant so that emerging problems can be fixed before they interfere with your network. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
To see a PDF datasheet describing Progent's ProSight LAN Watch with NinjaOne RMM, click:
Progent's ProSight LAN Watch with NinjaOne RMM Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 286 KB)
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for smaller businesses to map out, track, reconfigure and debug their networking hardware such as routers and switches, firewalls, and wireless controllers plus servers, endpoints and other networked devices. Incorporating cutting-edge Remote Monitoring and Management technology, ProSight WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating tedious network management processes, ProSight WAN Watch can cut hours off ordinary tasks like making network diagrams, reconfiguring your network, finding appliances that need critical updates, or resolving performance issues. Learn more details about ProSight WAN Watch infrastructure management services.
To read or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure monitoring services, click:
Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)
ProSight Reporting is a growing line of real-time reporting utilities created to work with the leading ticketing and network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and utilizes color coding to highlight and contextualize key issues like inconsistent support follow-up or machines with missing patches. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management hassle, and saves money. For more information, see ProSight Reporting for ticketing and network monitoring platforms.
For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.
For a PDF datasheet describing the main features of ProSight Reporting, click:
ProSight Reporting datasheet. (PDF - 847 KB)
Progent has partnered with leading backup technology companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management outsourcing plans that provide backup-as-a-service. ProSight DPS services automate and track your backup processes and enable transparent backup and rapid recovery of critical files/folders, apps, system images, and Hyper-V and VMware virtual machines. ProSight DPS lets you recover from data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned insiders, or application glitches. Managed services in the ProSight DPS product line include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (formerly branded Altaro Office 365 Backup), ProSight ECHO Backup based on Barracuda dedicated hardware, and ProSight MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these managed backup services are most appropriate for your IT environment.
To view or download a PDF datasheet describing the main features of ProSight Data Protection Services, click:
Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)
To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)
ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of top data security vendors to deliver web-based management and world-class security for your inbound and outbound email. The powerful architecture of Progent's Email Guard integrates cloud-based filtering with an on-premises security gateway device to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-based threats. The Cloud Protection Layer serves as a first line of defense and blocks most unwanted email from making it to your network firewall. This reduces your vulnerability to external attacks and saves network bandwidth and storage. Email Guard's onsite gateway appliance provides a further layer of analysis for incoming email. For outgoing email, the onsite gateway offers AV and anti-spam protection, protection against data leaks, and email encryption. The onsite gateway can also help Exchange Server to monitor and protect internal email that originates and ends within your corporate firewall. For more details, visit Email Guard spam filtering and data leakage protection.
To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-based Services Datasheet (94 Kb PDF file).
Progent's Duo authentication services incorporate Cisco's Duo technology to defend against compromised passwords through the use of two-factor authentication. Duo supports one-tap identity confirmation with iOS, Google Android, and other personal devices. Using 2FA, when you log into a secured application and enter your password you are asked to confirm who you are on a device that only you have and that uses a separate network channel. A broad range of out-of-band devices can be utilized as this second form of ID validation such as a smartphone or watch, a hardware/software token, a landline telephone, etc. You can register multiple validation devices. For more information about ProSight Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.
For a datasheet about the major capabilities of ProSight Duo Two-factor Authentication Services, select:
ProSight Duo two-factor authentication service plans datasheet. (PDF - 335 KB)
Progent's Co-managed Help Desk Service offers a transparent supplement to your core network support group. User access to the Help Desk, provision of technical assistance, problem escalation, ticket generation and tracking, efficiency metrics, and management of the support database are cohesive regardless of whether issues are resolved by your core network support organization, by Progent, or both. You have unrestricted versatility to extend or reduce your part of IT support activity as required. Progent provides initial installation and provisioning of the professional services PSA software as well as documentation, validation and education. To learn more about ProSight Co-Managed Help Desk, refer to ProSight Shared Support.
To view or download a white paper explaining the benefits of shared IT services, click:
Is co-managed Help Desk services a good idea? (PDF - 335 KB)
Download Progent's Co-managed Help Desk Services Datasheet
To view or download a datasheet explaining Progent's Co-managed Help Desk Services, click:
Progent's Co-managed Help Desk Services Datasheet. (PDF - 108 KB)
ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that incorporates cutting edge behavior analysis tools from SentinelOne to guard endpoint devices as well as physical and virtual servers against new malware assaults like ransomware and email phishing, which routinely escape legacy signature-matching AV products. ProSight Active Security Monitoring protects on-premises and cloud resources and provides a single platform to manage the entire malware attack lifecycle including blocking, detection, containment, remediation, and forensics. Key features include one-click rollback using Windows VSS and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, dealer, and integrator. Read more about Progent's
To read or download a PDF datasheet about the key features of ProSight Active Security Monitoring, click:
Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)
Progent's ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical and virtual servers, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced heuristics for continuously monitoring and reacting to security assaults from all attack vectors. ProSight ESP provides two-way firewall protection, intrusion alarms, device control, and web filtering via leading-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization consultants can help you to plan and configure a ProSight ESP deployment that meets your company's specific requirements and that allows you prove compliance with government and industry data security standards. Progent will help you specify and configure policies that ProSight ESP will manage, and Progent will monitor your network and respond to alerts that require urgent attention. Progent can also help your company to install and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover rapidly from a destructive security attack such as ransomware. Read more about Progent's
To view or download a PDF datasheet about the key features of ProSight Enhanced Security Protection, click:
Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)
NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that can deliver repeated, concurrent, programmable assessment of your internal and perimeter network to help you find, prioritize, remediate, and confirm cybersecurity vulnerabilities before threat actors can exploit them. Progent offers the talents of a NodeZero Certified Operator to help you to plan and implement comprehensive pentests of your network perimeter and your internal IT infrastructure in order to accurately determine your present cybersecurity posture. Progent can help you to configure and launch NodeZero pentests tailored for your network environment, analyze NodeZero results, and remediate issues based on their potential for damaging your network. Progent can also assist you to develop a unified cybersecurity strategy that streamlines management and provides optimum protection for on-prem, cloud-based, and perimeter network resources. To find out additional details about Progent's vulnerability analysis solutions based on on NodeZero's penetration test products, see NodeZero Penetration Test Consultants.
To download a datasheet about the features of Progent's NodeZero-based PEN Testing Services, select:
Progent Patch Management Services Datasheet. (PDF - 522 KB)
Progent's support services for software and firmware patch management offer organizations of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to optimizing the protection and functionality of your computer network, Progent's software/firmware update management services free up time for your IT staff to concentrate on line-of-business initiatives and tasks that deliver the highest business value from your network. Learn more about Progent's software/firmware update management services.
To download a datasheet describing Progent Patch Management Services, click:
Progent Software Update Managed Services Datasheet. (PDF - 330 KB)
With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support experts. With the ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the applications. Since the system is virtualized, it can be ported immediately to an alternate hardware environment without requiring a lengthy and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.
To read or download a datasheet describing Progent's ProSight Virtual Hosting services, click:
Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, retrieve and protect data about your network infrastructure, processes, applications, and services. You can instantly find passwords or IP addresses and be alerted automatically about upcoming expirations of SSLs or domains. By cleaning up and organizing your IT documentation, you can save as much as 50% of time thrown away looking for vital information about your network. ProSight IT Asset Management features a common repository for storing and sharing all documents related to managing your business network like standard operating procedures and How-To's. ProSight IT Asset Management also supports advanced automation for collecting and associating IT data. Whether you're making improvements, doing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the data you require when you need it. Learn more about ProSight IT Asset Management service.
To view or download a datasheet describing the key features of ProSight IT Asset Management, click:
Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)
ProSight Network Audits offer a quick and affordable way for small and mid-size businesses to get an objective evaluation of the health of their network. Powered by a selection of the top remote monitoring and management (RMM) tools available, and overseen by Progent's world-class group of information technology experts, ProSight Network Audits show you how well the deployment of your core network devices adhere to industry best practices. The Basic and Advanced options for ProSight Network Audit services are available at a budget-friendly, one-time cost and provide immediate benefits such as a more manageable and safer AD environment. Both options also provide the ongoing advantages of state-of-the-art remote network monitoring and management technology. These benefits can include simpler management, better compliance with government and industry security standards, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. For more details, visit ProSight Network Audits IT infrastructure health checks.
ProSight Network Audit Basic collects and reports on important server and workstation data and optionally provides information about additional network-attached items. This affordable health check includes a year of remote monitoring based on Progent's ProSight WAN Watch remote monitoring and management platform. Within 10 days after the audit commences, Progent provides you with all details and reports gathered by ProSight WAN Watch. These deliverables include the Active Directory Health Check document completed by a Progent Microsoft-certified consultant. The Active Directory Health Check document includes identified errors or misconfigurations and recommends appropriate remediation based on best practices.
An important part of the ProSight Network Audit Basic service is the Active Directory (AD) Health Check. This report documents the state of AD, DNS, DHCP and Group Policy; compares these services to best practices; and proposes how any discovered errors could be corrected. This can be a valuable service because a carelessly maintained Active Directory and related services can result in severe problems like full network outages, long wait times in authentication or access to file or print services, complete data loss, slow downs in disaster recovery, security vulnerabilities, and erratic online performance.
To learn more about ProSight Network Audit Basic, see ProSight Network Audit Basic.
ProSight Network Audit Advanced includes all items that come with ProSight Network Audit Basic plus an in-depth look, based on ProSight LAN Watch server and PC monitoring, into data concerning your Microsoft servers and PCs. ProSight Network Audit Advanced includes one year of remote network monitoring managed by ProSight LAN Watch, and clients have access to the extensive selection of documents and reports created by ProSight LAN Watch.
Reports accessible with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.
For more details about ProSight Network Audit Advanced and to view sample reports, go to ProSight Network Audit Advanced.
Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.
Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.
Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call