Computer Help for Small Businesses

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight LAN Watch: Network, Server, and Endpoint Monitoring
  ProSight LAN Watch is Progent's network, server, and endpoint remote monitoring service that uses advanced remote monitoring and management (RMM) technology to help keep your IT system operating efficiently by checking the state of critical computers that drive your business network. When ProSight LAN Watch detects a problem, an alarm is sent immediately to your specified IT management personnel and your assigned Progent engineering consultant so any looming problems can be resolved before they can disrupt productivity. Learn more details about ProSight LAN Watch network, server, and endpoint monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight LAN Watch with NinjaOne RMM: Unified RMM for Networks, Servers, and Workstations
  ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-based solution for monitoring and managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming tasks. These include health monitoring, patch management, automated remediation, endpoint configuration, backup and recovery, anti-virus defense, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and debugging help. When ProSight LAN Watch with NinjaOne RMM identifies a serious problem, it sends an alarm to your specified IT staff and your Progent consultant so potential problems can be taken care of before they impact your network. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

  To see a PDF datasheet describing Progent's ProSight LAN Watch with NinjaOne RMM, click:
  Progent's ProSight LAN Watch with NinjaOne RMM Network, Server and Endpoint Monitoring and Management Services Datasheet. (PDF - 286 KB)

• ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and inexpensive for small and mid-sized organizations to map out, monitor, optimize and debug their connectivity appliances like routers and switches, firewalls, and access points as well as servers, client computers and other devices. Using state-of-the-art Remote Monitoring and Management technology, WAN Watch makes sure that network diagrams are always updated, copies and displays the configuration of almost all devices on your network, tracks performance, and sends alerts when potential issues are discovered. By automating tedious management and troubleshooting activities, ProSight WAN Watch can cut hours off common tasks like making network diagrams, reconfiguring your network, locating devices that require critical updates, or isolating performance issues. Learn more about ProSight WAN Watch infrastructure management consulting.

  To read or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is a growing suite of real-time management reporting plug-ins created to integrate with the top ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and utilizes color coding to highlight and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting enhances productivity, lowers management hassle, and saves money. For more information, visit ProSight Reporting for ticketing and network monitoring platforms.

  For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.

  For a PDF datasheet describing the main features of ProSight Reporting, click:
  ProSight Reporting datasheet. (PDF - 847 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has worked with advanced backup software providers to create ProSight Data Protection Services, a selection of offerings that deliver backup-as-a-service. ProSight DPS services automate and monitor your data backup operations and enable non-disruptive backup and rapid restoration of vital files, apps, system images, and VMs. ProSight DPS helps your business avoid data loss resulting from hardware breakdown, natural disasters, fire, malware such as ransomware, user error, ill-intentioned insiders, or software bugs. Managed backup services available in the ProSight Data Protection Services portfolio include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (previously branded Altaro Office 365 Backup), ProSight DPS ECHO Backup using Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to determine which of these managed backup services are best suited for your network.

  To read or download a PDF datasheet describing the key features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To read or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering and email encryption service that uses the technology of top information security vendors to deliver web-based management and world-class security for your email traffic. The hybrid architecture of Progent's Email Guard combines cloud-based filtering with a local security gateway device to provide advanced defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This reduces your vulnerability to inbound attacks and conserves network bandwidth and storage space. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, DLP, and email encryption. The onsite security gateway can also assist Exchange Server to track and safeguard internal email that originates and ends inside your security perimeter. For more details, visit ProSight Email Guard spam filtering and data leakage protection.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

• ProSight Multi-Factor Authentication: Cisco Duo-based ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication service plans utilize Cisco's Duo technology to protect against password theft through the use of two-factor authentication (2FA). Duo enables single-tap identity confirmation on Apple iOS, Android, and other personal devices. With Duo 2FA, whenever you sign into a protected online account and enter your password you are asked to verify your identity via a device that only you possess and that uses a separate network channel. A broad range of devices can be used as this added form of ID validation such as an iPhone or Android or watch, a hardware token, a landline phone, etc. You can designate multiple validation devices. To learn more about Duo two-factor identity validation services, visit Cisco Duo MFA two-factor authentication (2FA) services.

  To download a datasheet describing the major capabilities and benefits of ProSight Duo Access Security Services, select:
  ProSight Duo access security service plans datasheet. (PDF - 335 KB)

• ProSight Shared Help Desk: Outsourced and Shared Call Desk Services
  Progent's Co-managed Service Desk offers a smooth extension of your internal support group. User interaction with the Service Desk, delivery of technical assistance, problem escalation, ticket creation and updates, efficiency metrics, and maintenance of the support database are cohesive regardless of whether issues are taken care of by your core support resources, by Progent's team, or by a combination. Your business has unrestricted versatility to expand or shrink your part of technical support work as circumstances demand. Progent takes care of initial installation and provisioning of the professional services PSA software plus workflow documentation, testing and education. To learn more about ProSight Co-Managed Call Desk, refer to ProSight Shared Support.

  To read or download a white paper detailing the advantages of co-managed Help Desk services, click:
  Is shared Help Desk services a good idea? (PDF - 335 KB)

  Download Progent's Co-managed Help Desk Services Datasheet
  To read or download a datasheet explaining Progent's Co-managed Help Desk Services, click:
  Progent's Co-managed Call Desk Services Datasheet. (PDF - 108 KB)

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates next generation behavior-based machine learning tools from SentinelOne to defend endpoints as well as servers and VMs against new malware assaults such as ransomware and email phishing, which routinely evade traditional signature-matching AV tools. ProSight Active Security Monitoring protects on-premises and cloud-based resources and provides a unified platform to address the complete threat progression including filtering, identification, mitigation, cleanup, and post-attack forensics. Key capabilities include single-click rollback with Windows Volume Shadow Copy Service and real-time network-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

  To read or download a PDF datasheet about the key features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Physical and Virtual Endpoint Protection and Exchange Email Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth protection for physical servers and virtual machines, desktops, smartphones, and Exchange email. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to security assaults from all attack vectors. ProSight ESP offers firewall protection, penetration alarms, endpoint control, and web filtering through cutting-edge tools incorporated within one agent accessible from a unified console. Progent's data protection and virtualization experts can assist you to plan and implement a ProSight ESP environment that meets your company's unique needs and that helps you prove compliance with government and industry data protection regulations. Progent will assist you define and implement policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alerts that call for immediate attention. Progent can also assist you to install and verify a backup and disaster recovery system such as ProSight Data Protection Services so you can get back in business quickly from a destructive security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint protection and Microsoft Exchange email filtering.

  To read or download a PDF datasheet about the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

• Progent's Pen Testing Services: Network Security Assessment Powered by the NodeZero Automated Platform
  NodeZero from Horizon3.ai is a leading-edge penetration test (pentest) platform that can deliver repeated, simultaneous, automated testing of your network so you can identify, rank, fix, and confirm security weaknesses before threat actors can exploit them. Progent can provide the talents of a NodeZero Certified Operator to assist you to plan and carry out thorough penetration tests of your network perimeter and your internal IT infrastructure so you can accurately assess your current cybersecurity posture. Progent can help you to set up and launch NodeZero pentests customized for your network environment, understand NodeZero reports, and remediate problems based on their potential impact on your network. Progent's NodeZero experts can also help you to create a unified cybersecurity ecosystem that simplifies management and delivers maximum cyber defense for on-prem, multi-cloud, and perimeter IT resources. To find out additional information about Progent's vulnerability analysis services based on on NodeZero's PEN test platform, refer to NodeZero PEN Test Consultants.

  To see a datasheet about the features of Progent's NodeZero-based PEN Testing Services, click:
  Progent Software Update Managed Services Datasheet. (PDF - 522 KB)

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of all sizes a flexible and affordable alternative for evaluating, testing, scheduling, implementing, and documenting updates to your ever-evolving information system. Besides optimizing the security and reliability of your computer network, Progent's software/firmware update management services free up time for your in-house IT staff to focus on line-of-business initiatives and tasks that deliver maximum business value from your information network. Find out more about Progent's patch management services.

  To download a datasheet about the features of Progent Patch Management Services, select:
  Progent Software Update Managed Services Datasheet. (PDF - 330 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small organization can have its key servers and applications hosted in a protected fault tolerant data center on a high-performance virtual machine host set up and maintained by Progent's IT support professionals. Under the ProSight Virtual Hosting model, the client owns the data, the operating system software, and the applications. Since the system is virtualized, it can be ported immediately to a different hosting solution without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not locked into a single hosting service. Learn more details about ProSight Virtual Hosting services.

  To view or download a PDF datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Infrastructure Documentation and Password Management Services
  ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to create, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly find passwords or IP addresses and be alerted about impending expirations of SSLs or warranties. By updating and organizing your network documentation, you can eliminate as much as half of time thrown away looking for critical information about your network. ProSight IT Asset Management includes a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also supports advanced automation for gathering and relating IT information. Whether you're planning improvements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it. Find out more about ProSight IT Asset Management service.

  To read or download a datasheet about the main features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to get an objective assessment of the health of their network. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's world-class team of information technology professionals, ProSight Network Audits help you see how well the deployment of your essential network assets adhere to leading practices. Both the Basic and Advanced options for ProSight Network Audit services are available at a low, one-time cost and deliver instant benefits like a cleaner and safer Active Directory environment. Both versions also provide the long-term benefits of advanced remote network monitoring and management technology. These advantages can include simpler network management, better compliance with government and industry security standards, higher utilization of IT resources, quicker troubleshooting, more dependable backup and restore, and increased uptime. For more information, visit Progent's ProSight Network Audits network infrastructure health assessments.

• ProSight Network Audit Basic: Network Infrastructure Audit
  ProSight Network Audit Basic collects and reports on essential server and PC data and as an option provides information on other networked devices. This affordable health check comes with a year of remote monitoring powered by Progent's ProSight WAN Watch remote monitoring and management technology. No more than 10 days after the audit commences, Progent provides you with all details and reports gathered by ProSight WAN Watch. These deliverables include the Active Directory (AD) Health Check document presented by a Progent Microsoft-certified expert. The Active Directory Health Check document includes identified errors or misconfigurations and recommends efficient remediation based on leading practices.

  A valuable part of the ProSight Network Audit Basic service is the Active Directory Health Check. This report describes the state of AD, DNS, DHCP and Group Policy; compares the configuration of these critical services to industry leading practices; and suggests how any indentified errors or misconfiguration could be corrected. This can be a highly useful service because a carelessly maintained AD and related services can result in severe problems like network outages, long delays in authentication or access to file or print services, complete data loss, slow downs in recovery, security vulnerabilities, and poor Internet performance.

  To find out more about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and Desktop In-depth Audit:
  ProSight Network Audit Advanced includes all services provided in ProSight Network Audit Basic plus an in-depth look, powered by ProSight LAN Watch server and desktop monitoring, into information concerning your Microsoft servers and desktops. ProSight Network Audit Advanced includes a year of remote network monitoring managed by ProSight LAN Watch, and customers have access to the extensive library of reports generated by ProSight LAN Watch.

  Reports accessible with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For additional details about ProSight Network Audit Advanced and to see sample reports, go to ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.