Network Support for Small Businesses

The IT outsourcing model known as Managed Services is one of the fastest growing segments of the technology services industry because it offers an affordable and effective way for smaller organizations to benefit from leading-edge technology for end-to-end network support. Managed services can range from remotely monitoring system health to comprehensive network management, optimization and troubleshooting. Popular examples of managed services are email content filtering, automated cloud backup, and behavior-based threat analysis. Progent's ProSight suite of managed IT services provide organizations who have small or nonexistent in-house IT support staffs with affordable access to enterprise-class management tools and consulting expertise.

Benefits of Progent's ProSight suite of managed services include:

• Low, predictable costs for network monitoring and management
• Proactive service model to minimize downtime
• Automation of critical tasks such as monitoring, updates, diagnostics, and troubleshooting
• Access to enterprise-class technology and advanced, certified expertise
• Continual, transparent absorption of new technology
• Smooth transition from legacy systems to modern IT solutions
• Improved alignment of computer technology and business goals
• World-class support for all key facets of information technology including security, availability, disaster recovery and performance
• Freedom for an organization's management to focus on business, not technology

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that uses the technology of leading information security vendors to deliver centralized management and comprehensive security for your inbound and outbound email. The hybrid architecture of Email Guard managed service integrates cloud-based filtering with an on-premises security gateway appliance to offer complete defense against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and keeps most unwanted email from reaching your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage. Email Guard's on-premises gateway appliance provides a further level of inspection for inbound email. For outgoing email, the onsite security gateway provides AV and anti-spam protection, policy-based Data Loss Prevention, and email encryption. The onsite gateway can also help Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall. For more details, visit Email Guard spam and content filtering.

  To read or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet (94 Kb PDF file).

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) service that utilizes cutting edge behavior machine learning tools from SentinelOne to defend endpoint devices as well as servers and VMs against new malware attacks such as ransomware and email phishing, which easily escape traditional signature-matching AV tools. ProSight ASM protects local and cloud-based resources and offers a unified platform to manage the complete threat lifecycle including filtering, infiltration detection, mitigation, remediation, and post-attack forensics. Top capabilities include one-click rollback with Windows Volume Shadow Copy Service (VSS) and real-time system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, dealer, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware recovery.

  To view or download a PDF datasheet describing the key features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Microsoft Exchange Filtering
  ProSight Enhanced Security Protection managed services deliver affordable multi-layer security for physical servers and virtual machines, desktops, smartphones, and Microsoft Exchange. ProSight ESP utilizes adaptive security and advanced machine learning for continuously monitoring and responding to cyber threats from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering via cutting-edge tools packaged within a single agent accessible from a unified control. Progent's data protection and virtualization experts can assist you to design and implement a ProSight ESP deployment that addresses your company's unique requirements and that allows you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require urgent attention. Progent's consultants can also help your company to set up and verify a backup and disaster recovery system like ProSight Data Protection Services (DPS) so you can recover quickly from a potentially disastrous security attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified physical and virtual endpoint security and Exchange email filtering.

  To view or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection (ESP) Services Datasheet. (PDF - 91 KB)

• ProSight Data Protection Services: Managed Backup and Recovery
  Progent has partnered with leading backup software companies to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS products automate and monitor your data backup processes and allow transparent backup and fast restoration of critical files, applications, system images, plus VMs. ProSight DPS lets your business protect against data loss caused by hardware breakdown, natural calamities, fire, malware like ransomware, user error, malicious employees, or application bugs. Managed backup services in the ProSight Data Protection Services product family include ProSight DPS Hornetsecurity Altaro VM Backup, ProSight 365 Total Backup (previously branded Altaro Office 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to identify which of these fully managed backup services are best suited for your network.

  To read or download a PDF datasheet describing the key features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To view or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade backup/recovery products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• Progent's Penetration Testing Services: Network Threat Assessment Based on the NodeZero Automated Platform
  NodeZero from Horizon3.ai is a cutting-edge penetration test (pentest) product family that supports continuous, concurrent, automated testing of your network to help you expose, rank, remediate, and verify cybersecurity vulnerabilities before threat actors can take advantage of them. Progent can provide the guidance of a NodeZero Certified Operator (NCO) to assist you to design and implement thorough penetration tests of your perimeter and your internal IT infrastructure in order to accurately determine your current cybersecurity posture. Progent can assist you to set up and run NodeZero pentests tailored for your IT network, understand NodeZero reports, and fix problems based on their potential impact on your network. Progent's NodeZero experts can also help you to develop a unified cybersecurity ecosystem that simplifies management and delivers optimum cyber defense for on-prem, cloud-based, and perimeter network assets. To find out more details about Progent's vulnerability analysis services powered by on NodeZero's PEN test products, see NodeZero PEN Test Consulting.

  To view a datasheet describing Progent's NodeZero-based PEN Testing Services, select:
  Progent Patch Management Services Datasheet. (PDF - 522 KB)

• Patch Management: Software/Firmware Update Management Services
  Progent's support services for patch management offer businesses of any size a flexible and affordable solution for assessing, testing, scheduling, implementing, and tracking software and firmware updates to your dynamic IT system. In addition to maximizing the protection and reliability of your IT network, Progent's software/firmware update management services allow your in-house IT staff to focus on more strategic initiatives and activities that deliver maximum business value from your information network. Learn more about Progent's patch management support services.

  To download a datasheet about the features of Progent Patch Management Services, select:
  Progent Patch Management Services Datasheet. (PDF - 330 KB)

• ProSight Duo Two-Factor Authentication: Access Security, Endpoint Policy Enforcement, and Secure Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo cloud technology to protect against compromised passwords through the use of two-factor authentication. Duo enables single-tap identity verification with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a protected application and give your password you are requested to verify who you are via a unit that only you possess and that uses a different ("out-of-band") network channel. A broad range of out-of-band devices can be used for this second means of authentication including a smartphone or wearable, a hardware/software token, a landline telephone, etc. You may designate multiple validation devices. For details about ProSight Duo identity validation services, go to Duo MFA two-factor authentication (2FA) services for access security.

  For a datasheet about the major features of ProSight Duo Access Security Service Plans, select:
  ProSight Duo two-factor authentication service plans datasheet. (PDF - 335 KB)

• ProSight WAN Watch: Network Infrastructure Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to diagram, monitor, optimize and debug their networking appliances such as routers, firewalls, and wireless controllers as well as servers, printers, client computers and other devices. Incorporating state-of-the-art RMM technology, WAN Watch ensures that network diagrams are always updated, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating time-consuming management and troubleshooting processes, WAN Watch can cut hours off common chores like network mapping, expanding your network, finding devices that need important updates, or resolving performance problems. Learn more about ProSight WAN Watch infrastructure monitoring and management services.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight LAN Watch: Server and Desktop Monitoring Services
  ProSight LAN Watch is Progent's server and PC monitoring service that incorporates advanced remote monitoring and management technology to keep your IT system operating at peak levels by checking the health of critical assets that power your business network. When ProSight LAN Watch detects a problem, an alert is transmitted automatically to your specified IT management staff and your Progent consultant so that any potential issues can be resolved before they have a chance to impact productivity Find out more about ProSight LAN Watch server and desktop monitoring consulting.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With Progent's ProSight Virtual Hosting service, a small business can have its critical servers and apps hosted in a protected fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting service model, the customer owns the data, the operating system software, and the applications. Because the system is virtualized, it can be moved immediately to a different hosting environment without a lengthy and difficult configuration process. With ProSight Virtual Hosting, you are not tied one hosting provider. Find out more about ProSight Virtual Hosting services.

  To view or download a PDF datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Infrastructure Documentation and Password Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, update, retrieve and safeguard information related to your IT infrastructure, procedures, business apps, and services. You can instantly locate passwords or IP addresses and be alerted about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can eliminate up to 50% of time spent searching for vital information about your network. ProSight IT Asset Management includes a centralized repository for holding and collaborating on all documents related to managing your network infrastructure such as recommended procedures and How-To's. ProSight IT Asset Management also offers advanced automation for collecting and relating IT data. Whether you're making enhancements, doing maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the data you require as soon as you need it. Learn more about ProSight IT Asset Management service.

  To view or download a PDF datasheet describing the key features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size organizations to obtain an unbiased assessment of the overall health of their information system. Based on some of the top remote monitoring and management platforms in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the deployment of your core network assets adhere to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and provide instant ROI such as a cleaner and more secure Active Directory environment. Both versions also provide the ongoing advantages of advanced remote network monitoring and management technology. These advantages can include easier management, improved compliance with government and industry security standards, higher utilization of network assets, faster problem resolution, more dependable backup and recovery, and higher availability. For more information, visit Progent's ProSight Network Audits network infrastructure health checks.

• ProSight Network Audit Basic: IT Infrastructure Audit
  ProSight Network Audit Basic collects and reports on essential server and workstation information and as an option provides details about additional network-attached items. This affordable audit includes a year of remote network monitoring based on Progent's ProSight WAN Watch remote monitoring and management technology. Within 10 days after the audit commences, Progent provides you with all details and reports collected by ProSight WAN Watch. These items include the Active Directory Health Check document presented by a Progent Microsoft-certified consultant. The AD Health Check report includes any errors or misconfigurations and recommends appropriate solutions based on best practices.

  An important deliverable of the ProSight Network Audit Basic service is the Active Directory Health Check. This report describes the health of AD, DNS, DHCP and Group Policy; compares these critical services to leading practices; and proposes how any indentified errors or misconfiguration could be corrected. This can be a highly useful service because a carelessly maintained AD and related services can result in severe consequences like full network failures, long delays in authentication or access to print services, partial or complete data loss, bottlenecks to disaster recovery, security vulnerabilities, and erratic Internet performance.

  To learn more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and PC In-depth Audit:
  ProSight Network Audit Advanced includes all services provided in ProSight Network Audit Basic plus a deep-dive, powered by ProSight LAN Watch server and desktop monitoring, into information concerning your Microsoft servers and PCs. ProSight Network Audit Advanced includes one year of remote network monitoring based on ProSight LAN Watch, and customers have access to the rich selection of reports created by ProSight LAN Watch.

  Reports accessible with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more details about ProSight Network Audit Advanced and to see sample reports, visit ProSight Network Audit Advanced.

Ransomware attacks like WannaCry and NotPetya are increasing in frequency and sophistication, causing billions of dollars of damage annually. 90% of ransomware attacks appear as friendly emails with malicious attachments or links, and a growing number are zero-day attacks that can slip past traditional signature-matching anti-virus (AV) filters. User education and up-front detection are clearly important, but best practices require a comprehensive, offsite backup-and-restore system that allows you to recover from a successful ransomware attack quickly and with minimal damage.

Progent's ProSight Ransomware Preparedness Report is an affordable service centered on a phone interview with a Progent security expert. The interview is intended to evaluate your network's ability to reject or recover rapidly from a ransomware attack. Progent's consultant will work with you to gather information about your current security configuration and backup environment, and Progent will then provide a written Basic Security and Best Practices Report detailing how you can follow industry best practices to build an efficient AV and backup solution that aligns with your business requirements. To find out more about Progent's ProSight Ransomware Preparedness Report service, visit ProSight Ransomware Preparedness Report service.

Contact Progent about ProSight Managed Services and Network Audits
To learn more about how Progent's ProSight suite of managed services and network audits can help you set up cost-effective solutions for outsourcing network monitoring and management, call 1-800-993-9400 or visit Contact Progent.