ProSight Remote Monitoring and Management (RMM) Services

The ProSight Suite of Managed Services and Network Audits
Progent's ProSight suite of remote monitoring and management (RMM) solutions are designed to provide an affordable and effective way for businesses of any size to take advantage of modern tools for IT management. ProSight Managed Services, available for a low monthly fee, are provided on an ongoing basis and address a specific aspect of IT management such as email content filtering, backup/recovery, or endpoint malware protection. ProSight Network Audits, available for a value-priced one-time fee, utilize the various RMM platforms behind ProSight Managed Services to provide professional, quick-turn assessments for areas of network management such as infrastructure or server/desktop configuration. Each ProSight Network Audit typically includes a year's subscription to an associated ProSight Managed Service.

The network management outsourcing alternative called managed services has become the fastest growing part of the IT services market. This is because the managed services model allows smaller businesses to leverage the significant investment managed service providers (MSPs) like Progent have made in technology and staff training in order to provide enterprise-class RMM services at small-company prices. Managed services provide end-to-end support at a flat monthly rate and can cover a variety of specific areas associated with network management including spam filtering and data leakage protection, cloud backup, malware protection based on behavior analysis, virtual machine hosting, and IT documentation management. Progent's expanding ProSight suite of managed IT services are intended to offer businesses with minimal internal IT support resources easy and affordable access to state-of-the-art RMM tools and expert consultants.

Key advantages of Progent's ProSight portfolio of managed services include:

• Affordable flat-rate pricing simplifies budgeting
• Proactive monitoring anticipates problems to reduce network outages
• Extensive use of automation cuts management overhead and minimizes errors
• Access to advanced RMM platforms and expert consultants
• Continual integration of new monitoring and management tools
• Non-disruptive migration from legacy technology to up-to-date solutions
• Close alignment of technology with business goals
• Enterprise-class support for major areas of IT including compliance, fault tolerance, cloud integration, backup/recovery and performance
• Freedom for management to concentrate on business issues instead of computer technology

• ProSight WAN Watch: Network Infrastructure Monitoring and Management
  ProSight WAN Watch is a cloud-based infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking devices like routers, switches, firewalls and load balancers as well as servers and endpoints. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch keeps network maps updated in real time, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts whenever issues are detected. By automating complex management tasks, ProSight WAN Watch can cut hours off of common procedures such as reconfiguring your network, finding appliances that need critical updates, or isolating performance bottlenecks.

  If you use Progent's IT services team to manage or troubleshoot your network infrastructure, ProSight WAN Watch allows the experts at Progent's Technical Response Center (TRC) to view an accurate map of your complete network infrastructure and drill down to component details to resolve issues quickly. Whether you need to know which access point is being used by a smartphone or which switch a server is connected to, instant and accurate network mapping can save hours of support costs and downtime. ProSight WAN Watch also integrates seamlessly with Progent's support system by synchronizing network alerts to TRC tickets, ensuring that any problems will be addressed quickly and resolved efficiently.

  To find out more about ProSight WAN Watch, visit ProSight WAN Watch network infrastructure management.

  To view or download a single-page datasheet in PDF format describing Progent's ProSight WAN Watch infrastructure RMM services, click:
  Progent's ProSight WAN Watch Infrastructure Monitoring and Management Services Datasheet. (PDF - 88 KB)

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop monitoring and reporting service that uses advanced Remote Monitoring and Management (RMM) technology to keep your network running at peak levels by checking the health and streamlining the troubleshooting of all your critical computers.

  When LAN Watch detects a problem, an alert goes to your designated IT staff and your Progent consultant so any looming issues can be resolved at once before they disrupt your network. You decide whether to fix problems in-house or ask Progent for help, which is available on a time-and-material basis. On monitored computers, a single click can create a prioritized trouble ticket for Progent's Technical Response Center (TRC).

  For more information about ProSight LAN Watch, see ProSight LAN Watch server and desktop monitoring services.

  To download a single-page datasheet in PDF format describing Progent's ProSight LAN Watch RMM services, click:
  Progent's ProSight LAN Watch Server and Desktop Monitoring and Management Services Datasheet. (PDF - 95 KB)

• ProSight Email Guard: Email Content Filtering, Spam Blocking and Data Leakage Protection
  Spam accounts for 70% of email messages, and over 3% of emails have malware attachments. Spam lowers productivity. Viruses can shut down your network. To clean up your inbound and outbound email, Progent has partnered with leading IT security companies to offer ProSight Email Guard, a managed service that stops spam, email-borne viruses, Denial of Service (DoS) attacks and Directory Harvest Attacks before they can enter or exit your corporate firewall. ProSight Email Guard's outbound filtering stops sensitive information from leaving your organization, enforces your internal content policies, eliminates outbound spam and viruses, and helps keep your organization off blacklists. In addition, bi-directional rate control stabilizes performance.

  ProSight Email Guard combines on-premises security gateway hardware with cloud infrastructure from world-class providers to create a pass-through service which routes all your email to secure data centers where email and attachments are screened using modern heuristic analysis. Clean email is forwarded instantly to your local gateway for deep analysis, and suspicious email is either tagged and delivered or quarantined for review. Progent can help you set up ProSight Email Guard for Microsoft Exchange or any other email system and show you how to manage your email security from the cloud.

  Learn more about Progent's ProSight Email Guard Spam and Virus Filtering.

  To view or download the ProSight Email Guard datasheet, click: ProSight Email Guard Cloud-managed Services Datasheet. (94 Kb PDF file)

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has worked with advanced backup software providers to create ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service (BaaS). ProSight DPS services manage and track your data backup processes and enable transparent backup and fast recovery of important files, apps, images, and virtual machines. ProSight DPS lets you protect against data loss resulting from hardware failures, natural calamities, fire, malware such as ransomware, human error, malicious insiders, or application glitches. Managed backup services in the DPS family include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly called Altaro Office 365 Backup), ProSight DPS ECHO Backup based on Barracuda dedicated hardware, and ProSight DPS MSP360 Hybrid Backup. Your Progent expert can help you to determine which of these fully managed backup services are best suited for your network.

  To view or download a PDF datasheet describing the key features of ProSight Data Protection Services, click:
  Progent's ProSight Data Protection Services Datasheet. (PDF - 89 KB)

  To view or download a PDF datasheet comparing ProSight Data Protection Services with consumer-grade BDR products, click:
  Progent's ProSight Data Protection Services Product Comparison Datasheet. (PDF - 61 KB)

• ProSight Patch Management: Tracking, Testing, Installing Software/Firmware Updates
  Software update management is an essential and complex task. Prompt and properly managed patching maximizes cybersecurity, regulatory compliance, uptime, and functionality. Sporadic software update management can result in security gaps, compatibility issues, sluggish or inconsistent performance, needless offline stretches, or loss of key functions. Patching entails more than occasional updates of an OS and apps for servers and endpoints. Firmware updates can be a vital for peripheral devices like printers and scanners, network infrastructure appliances such as routers and wireless APs, and Internet-of-Things (IoT) devices such as alarms and health monitors.

  ProSight Patch Management Services offer organizations of all sizes a flexible and affordable alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your ever-evolving information system. In addition to maximizing the security and functionality of your network, Progent's software and firmware update management offerings open up time for your IT staff to focus on crucial projects that return maximum business value to your information system.

  To find out more about ProSight Patch Management Services, see ProSight Patch Management software and firmware patch/update management services.

  To view Progent's Patch Management Services datasheet, click: Progent's Patch Management Services datasheet. (330 Kb PDF file)

• ProSight Duo MFA: Two-Factor Authentication Services, Endpoint Health Checking, Secure Single Sign-on (SSO)
  80% of cybersecurity breaches exploit compromised passwords. Progent's Duo MFA managed services incorporate Cisco's Duo cloud technology to defend against password theft by using two-factor authentication. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity on a device that only you possess and that is accessed using a separate "out-of-band" network channel. A wide range of out-of-band devices can be utilized for this second means of authentication such as a smart phone or watch, a hardware token, a landline phone, etc. You can register multiple validation devices.

  Duo supports one-tap identity confirmation on iOS, Google Android, and other popular personal devices. With the Duo Mobile app's push notification feature enabled, you can simply touch "Approve" on your supported smart phone or watch. This improves the login experience by making the authentication procedure nearly immediate. For traditional authentication devices, such as a token, you can transcribe a temporary passcode.

  For details about ProSight Duo MFA two-factor identity authentication services, refer to Duo MFA two-factor authentication (2FA) service plans for access security.

  To see or download a PDF datasheet describing the main features of ProSight Duo MFA two-factor identity authentication services, click:
  ProSight Duo two-factor authentication services datasheet. (PDF - 335 KB)

• ProSight Reporting: In-depth Reporting for Leading Ticketing and Network Monitoring Platforms
  ProSight Reporting is a growing family of in-depth, real-time reporting tools designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

  Conventional reporting services for ticketing and monitoring systems offer a wealth of information, but they often require significant time and effort for managers to sift through mountains of data in order to zero in on potential problem areas. ProSight Reporting uses Microsoft Graph and color coding to highlight and contextualize critical issues like inconsistent support follow-through or machines with out-of-date AVs. By exposing ticketing or network health problems clearly, concisely and in near-real time, ProSight Reporting improves productivity, reduces management hassle, and saves money.

  For details about ProSight Reporting, visit ProSight Reporting for ticketing and network monitoring applications.

  For a PDF datasheet describing the main features of ProSight Reporting, click:
  ProSight Reporting datasheet. (PDF - 847 KB)

• ProSight Active Security Monitoring: Behavior-based Threat Analysis and Ransomware Protection
  ProSight Active Security Monitoring (ProSight ASM), powered by SentinelOne's behavior-based machine learning technology, provides endpoint and server protection from modern malware attacks such as ransomware, which can easily evade legacy, signature-based anti-virus defenses. ProSight ASM gives small and mid-sized organizations low-cost access to the same threat protection platform used by leading enterprises including Walmart, Netflix, Visa, Citi, NASDAQ, Salesforce and others. ProSight ASM can protect both local and cloud-based resources.

  By delivering real-time threat prevention, detection, removal, remediation and forensics in one unified package, ProSight ASM cuts TCO, simplifies management, and speeds up recovery. SentinelOne's next-generation endpoint protection (NGEP) technology used by ProSight ASM was rated by Gartner Group as the most visionary Endpoint Protection Platform in the industry and is HIPAA and PCI certified. Progent is a SentinelOne Partner, reseller, and integrator.

  To learn more about ProSight Active Security Monitoring, visit ProSight Active Security Monitoring endpoint protection and ransomware defense.

  To view or download a PDF datasheet describing the key features of ProSight Active Security Monitoring, click:
  Progent's ProSight Active Security Monitoring Services Datasheet. (PDF - 89 KB)

• ProSight Enhanced Security Protection: Unified Protection for Physical and Virtual Endpoints
  Progent's ProSight Enhanced Security Protection (ESP) services offer ultra-affordable multi-layer protection for physical and virtual servers, desktops, mobile devices, and Exchange email. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security threats from all attack vectors. ProSight ESP's solution delivers firewall protection, intrusion alerts, device control, and web filtering via cutting-edge prevention, detection, investigation, and response tools incorporated within a single agent managed from a single console.

  The streamlined architecture of ProSight ESP, designed from the ground up for hybrid cloud and virtualized environments, significantly cuts the resource overhead and performance degradation common to alternative anti-malware products. This architecture also cuts equipment costs by improving virtual machine consolidation. ProSight ESP provides these benefits while at the same time delivering top-of-the-line protection against sophisticated threats like ransomware and file-less attacks.

  To learn more about ProSight Enhanced Security Protection, visit ProSight Enhanced Security Protection unified network protection.

  To view or download a PDF datasheet describing the key features of ProSight Enhanced Security Protection, click:
  Progent's ProSight Enhanced Security Protection Services Datasheet. (PDF - 91 KB)

• ProSight Virtual Hosting: Private Cloud VM Hosting Services at a World-class Datacenter
  With Progent's ProSight Virtual Hosting service, a small business can have its servers and critical applications hosted in a secure and fault tolerant data center on a fast, non-stop virtual host configured and maintained by Progent's network support experts.

  Under Progent's ProSight Virtual Hosting model, the customer owns the data, the operating system platforms, and the software applications. Because the environment is virtualized, it can be moved immediately to a different hardware environment without lengthy and risky reinstallation and configuration. With ProSight Virtual Hosting, you are not locked into a single hosting service.

  For more information about ProSight Virtual Hosting services, see ProSight Virtual Hosting services.

  To view or download a PDF datasheet describing Progent's ProSight Virtual Hosting services, click:
  Progent's ProSight Virtual Hosting Services Datasheet. (PDF - 100 KB)

• ProSight IT Asset Management: Documentation Management for All Your IT Assets
  ProSight IT Asset Management is a cloud-based IT documentation management service that makes it easy to create, update, locate, retrieve and protect information about your IT infrastructure, processes, applications, and services. By cleaning up and organizing your IT documentation, you can eliminate up to 50% of the time wasted looking for information about your network.

  ProSight IT Asset Management includes a centralized repository for storing and sharing all documents related to managing your business network like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also offers a high level of automation for gathering and associating IT information. Whether you're planning enhancements or reacting to a crisis, ProSight IT Asset Management delivers the information you need when you need it.

  To learn more about ProSight IT Asset Management, visit ProSight IT Asset Management services.

  To view or download a PDF datasheet describing the key features of ProSight IT Asset Management, click:
  Progent's ProSight IT Asset Documentation Management Services Datasheet. (PDF - 87 KB)

10 Benefits of ProSight Managed Services is an ebook white paper that provides an overview of managed IT services and describes the benefits of this model of service delivery. Read this document to learn how businesses with small technical staffs and modest IT budgets can use Progent's ProSight suite of managed services to slash the costs of managing network resources and supporting end users, minimize downtime, improve security, prevent data loss, optimize performance, and maximize the business value of their IT systems.

To view or download a PDF version of the 10 Benefits of Managed Services white paper, click:
Download the 10 Benefits of Managed Services white paper now. (PDF - 715 KB)

Progent's ProSight Network Audits are a fast and affordable way for small and mid-size organizations to get an objective evaluation of the health of their information system. Powered by some of the leading remote monitoring and management (RMM) platforms in the industry, and overseen by Progent's world-class team of information technology experts, ProSight Network Audits help you see how well the deployment of your core network assets conform to industry best practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide immediate benefits such as a cleaner and safer Active Directory environment. Both versions also provide the long-term benefits of advanced remote network monitoring and management technology. These benefits can include lower management costs, better compliance with government and industry data security standards, higher utilization of IT assets, faster troubleshooting, more reliable backup and recovery, improved performance and increased uptime.

• ProSight Network Audit Basic: Network Infrastructure Audit
  ProSight Network Audit Basic collects and reports on essential server and workstation information and optionally provides details on other network attached devices. This low-cost audit includes one year of remote network monitoring based on Progent's ProSight WAN Watch remote monitoring and management platform. Within 10 days after the audit begins, Progent provides you with all documents, details and reports collected by ProSight WAN Watch. These deliverables include the Active Directory (AD) Health Check document completed by a Progent Microsoft consultant. The AD Health Check report includes identified errors or misconfigurations and recommended remediation.

  A valuable deliverable of the ProSight Network Audit Basic service is the Active Directory Health Check. This report documents the state of Active Directory, DNS, DHCP and Group Policy; compares these services to best practices; and proposes how any discovered errors or misconfiguration could be corrected. This can be a vital service because an unhealthy AD and related services can lead to full network outages, significant delays in authentication or access to services (file/print/etc), complete data loss, bottlenecks to disaster recovery, security vulnerabilities, and poor Internet performance.

  To find out more about ProSight Network Audit Basic, visit ProSight Network Audit Basic.

• ProSight Network Audit Advanced: Network Infrastructure, Server and Desktop Deep-Dive Audit
  ProSight Network Audit Advanced provides all items included in ProSight Network Audit Basic plus a deep-dive, based on ProSight LAN Watch server and desktop monitoring, into information about your Microsoft-powered servers and workstations. ProSight Network Audit Advanced includes one year of network monitoring based on ProSight LAN Watch, and customers have access to the rich selection of documents and reports created by ProSight LAN Watch.

  Reports available with ProSight Network Audit Advanced service include Asset Summary, Client Health Standards, Computer Audit, Computer Health Standards, Patch Compliance, Software List, and Ticket Summary.

  For more information about ProSight Network Audit Advanced and to see sample reports, visit ProSight Network Audit Advanced.

  To download a single-page datasheet in PDF format describing Progent's ProSight Network Audit Services, click:
  Progent's ProSight Network Audit Services Datasheet. (PDF - 83 KB)

Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief interview with a Progent information assurance expert. The interview is designed to help assess your company's ability to block or recover quickly from a ransomware attack. Progent will work with you directly to collect information about your current security profile and backup system, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can follow best practices to create a cost-effective AV and backup/recovery solution that reduces your vulnerability to ransomware.

For more information about Progent's ProSight Ransomware Preparedness Report service, see ProSight Ransomware Preparedness Report.

Contact Progent about ProSight Managed Services and Network Audits
To find out more about how Progent's ProSight suite of services can help you set up affordable, comprehensive solutions for managing your on-premises, cloud-based or hybrid information network, call 1-800-993-9400 or visit Contact Progent.