Remote Network Management for Small and Midsize Businesses

Progent's ProSight WAN Watch is a cloud-based network infrastructure management service that makes it easy and affordable for small and mid-sized businesses to map, monitor, optimize and troubleshoot their networking devices like routers, switches, firewalls, load balancers and other so-called "packet pushers" that constitute the heart of your network. Using state-of-the-art Remote Monitoring and Management (RMM) technology, ProSight WAN Watch keeps network maps updated in real time, captures and manages the configuration of virtually all devices on your network, monitors performance, and generates alerts when issues are detected. By automating time-consuming management tasks, ProSight WAN Watch can shave hours off the drudgery of common procedures such as reconfiguring or expanding your network, finding appliances that require critical updates, or isolating performance bottlenecks.

If you use Progent's IT services team to manage or troubleshoot your network infrastructure, ProSight WAN Watch allows the experts at Progent's Technical Response Center (TRC) to view an accurate map of your complete network infrastructure and drill down to component details to resolve issues quickly. Whether you need to know which access point is being used by a smartphone or which switch a server is connected to, instant and accurate network mapping can save hours of support costs and network downtime. ProSight WAN Watch also integrates seamlessly with Progent's enterprise-class support system by synchronizing network alerts to TRC tickets, ensuring that any problems will be addressed quickly and resolved efficiently.

Features of ProSight WAN Watch
ProSight WAN Watch provides a wealth of features for delivering world-class network infrastructure RMM capabilities to small and mid-size organizations at an easily affordable price. These features cover network topology and asset inventory, configuration management, advanced network monitoring and alerts, troubleshooting, and performance analysis.

Understanding Network Infrastructure
ProSight WAN Watch provides best-of-breed visibility into network infrastructure with features that include automated topology mapping, device inventory, and network documentation plus filtered map searching, IP address management, and password management.

• Automated Mapping is accomplished by gathering CDP and LLDP data along with forwarding tables to model a Layer 1 network diagram and building Layer 2 and Layer 3 visualizations from ARP tables, IP assignments, VLAN associations, and inferential algorithms. Accurate network maps can be created in minutes, changes are automatically added in real time, and maps can be exported and shared. ProSight WAN Watch can identify more than 7,000 different devices from over 230 manufacturers. Devices that can be monitored by WAN Watch include routers, switches, firewalls, Wi-Fi controllers, load balancers, packet processors, servers, Wi-Fi access points, workstations, phones, tablets, hubs, network storage, printers, copiers, hypervisors, virtual appliances, unmanaged switches, bridges, power supplies, telecommunications, and chassis.
• Inventory Automation collects detailed information on every device attached to a network. This includes device make and model, working status, IP addresses, and network associations. From the dashboard map you can drill down on any device to see a full profile as well as charts and graphs plus key performance indicators (KPIs).
  
  
  ProSight WAN Watch automatically profiles and catalogs every device on a network

• IP Address Management eliminates manually maintained IP address inventory and device-by-device discovery by displaying all the IP addresses used in a selected subnet and the devices that use them.
• Password Management avoids the hassles associated with trying to remember or locate credentials for various network devices. ProSight WAN Watch allows you to enter device credentials one time. Passwords are then encrypted and securely stored and automatically authenticated on log-in.

• Alerts notify specified personnel when WAN Watch detects issues such as devices going offline, traffic spikes, or packet errors. Dozens of preconfigured alerts are included and you can modify them or create custom alerts.
• Service Monitoring automatically detects the availability and status of critical services running across the network such as HTTP, MySQL, and Active Directory. Dozens of services are set up for monitoring out of the box, and you can define your own custom services. You can also drill down to see which services are running on a specific device and which ports are used. When a monitored service stops working, WAN Watch generates an alert so you can begin remediation immediately.
• Device-relevant Data allows WAN Watch dashboards to provide information appropriate for the devices being monitored, such as ink cartridge levels for a printer or remaining battery capacity for a UPS. Device-specific data can be detected for a broad range of computers and network appliances including virtual machines, Windows and Linux servers and endpoints, VMware hypervisors, printers, universal power supplies, stackable switches, wireless LAN controllers and Wi-Fi access points.
• Performance and Health Stats allow you to understand and optimize network performance by charting traffic flow, bandwidth availability and utilization, packet loss concentrations, and other key parameters. Per-minute statistics are collected for each interface and aggregated over devices, subnets, and VLAN networks to provide the information you need for effective load balancing, traffic shaping and capacity planning.
• Historic Performance Data are stored in the cloud indefinitely so you can detect performance trends for timeframes that can range from hours to years. A calendar picker makes it easy to select time intervals for troubleshooting, analysis, forensics, planning or reporting.
  
  
  ProSight WAN Watch lets you pick any timeframe for analysis, troubleshooting, planning or reporting

• Network Evidence is a feature of the ProSight WAN Watch dashboard that displays where a device has been seen throughout the network. This allows you to avoid the time-consuming process of manually logging into each device and searching for an IP address.
• Pooled Debugging Data is another useful troubleshooting feature that automatically consolidates ARP tables, FDB tables, and listed routes. The addition of smart filters lets you quickly turn masses of raw data into useful intelligence. Pooled Debugging Data replaces the laborious process of using command line interfaces (CLIs) to query devices individually.
  
  
  ProSight WAN Watch streamlines troubleshooting by consolidating and filtering debugging data

• Configuration Management and Analysis tools available with ProSight WAN Watch include automatic discovery of all networked devices, capture and documentation of all active configurations, and logging of configuration change history. You can recover older configurations with one click. In addition, device bandwidth and utilization charts simplify the process of correlating configuration changes to performance. This speeds up troubleshooting and provides valuable information for network optimization and capacity planning. ProSight WAN Watch also runs ongoing configuration analysis based on comparison to leading practices and identifies potential problems.

ProSight WAN Watch servers are hosted in the Amazon cloud, which offers an abundance of security features such as electronic surveillance, multi-factor access control systems, 24x7 staffing by trained security guards, ISO 28001 and 9001 certifications, and regular SOC 1 audits. In comparison to an on-premises architecture, the SaaS model employed by ProSight WAN Watch significantly reduces the cost of setup and operations, avoids maintenance overhead, allows on-demand access to limitless storage and processing capacity, and delivers world-class levels of availability and recoverability.

Download Progent's ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management Datasheet
To view or download Progent's ProSight WAN Watch infrastructure RMM services datasheet, click:
Progent's ProSight WAN Watch Infrastructure Monitoring Services Datasheet. (PDF - 88 KB)

How Progent Can Help You with ProSight WAN Watch
Progent can set up ProSight WAN Watch and use the platform for remotely monitoring and troubleshooting your network infrastructure. You can outsource all your network monitoring and management activities to Progent's experts or you can co-source these services by using Progent for occasional IT consulting and troubleshooting. Progent can provide high-level support for the network infrastructure, servers, virtual machines, endpoints, and services that can be monitored by ProSight WAN Watch. As an example, Progent maintains a large team of Cisco CCIE-certified network infrastructure consultants who can deliver online or onsite support for all of Cisco's network devices and management software. Progent can also provide the service of a certified VMware VCDX consultant to help you design, configure, manage and troubleshoot a vSphere-based virtualization solution.

With 20 years of background providing remote IT monitoring and management services across the U.S., and with a team of over 100 network consultants and subject matter experts, Progent has the breadth and depth of experience to make sure your ProSight WAN Watch deployment delivers maximum business value.

ProSight Network Audit Basic: Low-cost Network Health Audit with Active Directory (AD) Cleanup Report
ProSight WAN Watch is the remote monitoring and management tool that drives Progent's ProSight Network Audit Basic service. This fast and affordable network health review offers an unbiased assessment on how closely the current configuration of your essential network components follows leading practices. The audit comes with a valuable Active Directory (AD) Cleanup report to help you straighten out one of the most important and neglected areas of small businesses network management. The audit also includes one year of Progent's ProSight WAN Watch managed service. To find out more about ProSight Network Audit Basic, see ProSight Network Audit Basic.

Other ProSight Managed Services Offered by Progent
In addition to ProSight WAN Watch, Progent's ProSight line of infrastructure management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, and IT documentation management. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises. Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Remote Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that incorporates advanced remote monitoring and management (RMM) techniques to help keep your network running at peak levels by checking the health of critical assets that drive your business network. When ProSight LAN Watch uncovers an issue, an alert is transmitted automatically to your specified IT management personnel and your assigned Progent consultant so any looming problems can be addressed before they have a chance to disrupt productivity. Learn more details about ProSight LAN Watch server and desktop remote monitoring consulting.

• ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Desktops
  ProSight LAN Watch with NinjaOne RMM software offers a unified, cloud-based solution for managing your network, server, and desktop devices by offering an environment for streamlining common time-consuming jobs. These include health monitoring, update management, automated remediation, endpoint deployment, backup and recovery, A/V defense, secure remote access, built-in and custom scripts, resource inventory, endpoint status reporting, and troubleshooting assistance. If ProSight LAN Watch with NinjaOne RMM uncovers a serious issue, it transmits an alarm to your specified IT personnel and your Progent consultant so that potential problems can be taken care of before they interfere with productivity. Learn more details about ProSight LAN Watch with NinjaOne RMM server and desktop monitoring consulting.

• ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
  ProSight Reporting is an expanding suite of real-time and in-depth reporting plug-ins created to integrate with the industry's top ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting uses Microsoft Graph and features color coding to surface and contextualize critical issues such as inconsistent support follow-up or machines with out-of-date AVs. By exposing ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, reduces management overhead, and saves money. For details, visit ProSight Reporting for ticketing and network monitoring platforms.

• ProSight Data Protection Services: Backup and Recovery Services
  Progent has worked with advanced backup/restore technology providers to create ProSight Data Protection Services, a selection of subscription-based offerings that provide backup-as-a-service (BaaS). ProSight DPS products manage and monitor your data backup operations and enable non-disruptive backup and rapid recovery of critical files/folders, applications, system images, plus VMs. ProSight DPS lets your business avoid data loss caused by hardware failures, natural disasters, fire, malware such as ransomware, user error, malicious employees, or software glitches. Managed backup services available in the ProSight DPS portfolio include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup based on Barracuda purpose-built storage, and ProSight MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering and email encryption service that incorporates the technology of leading information security companies to deliver web-based control and comprehensive security for all your email traffic. The powerful architecture of Progent's Email Guard managed service integrates cloud-based filtering with an on-premises gateway device to offer complete protection against spam, viruses, Dos Attacks, Directory Harvest Attacks, and other email-borne threats. Email Guard's cloud filter serves as a first line of defense and keeps most threats from making it to your network firewall. This decreases your vulnerability to external threats and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further layer of analysis for inbound email. For outgoing email, the on-premises security gateway provides anti-virus and anti-spam filtering, protection against data leaks, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to monitor and safeguard internal email that originates and ends within your security perimeter. For more information, visit Email Guard spam and content filtering.

• ProSight Duo Multi-Factor Authentication: Identity Validation, Endpoint Policy Enforcement, and Protected Single Sign-on
  Progent's Duo authentication services utilize Cisco's Duo technology to defend against stolen passwords through the use of two-factor authentication. Duo supports single-tap identity verification on iOS, Android, and other personal devices. Using 2FA, when you sign into a protected application and enter your password you are asked to confirm who you are via a device that only you have and that is accessed using a separate network channel. A wide selection of devices can be used for this second means of authentication such as a smartphone or wearable, a hardware/software token, a landline phone, etc. You may designate several verification devices. To learn more about ProSight Duo identity validation services, visit Duo MFA two-factor authentication services for access security.

• Outsourced/Co-managed Help Center: Help Desk Managed Services
  Progent's Call Center services enable your IT team to offload Help Desk services to Progent or divide activity for Service Desk support transparently between your internal network support resources and Progent's extensive pool of IT service engineers and subject matter experts. Progent's Shared Help Desk Service offers a smooth supplement to your internal support resources. Client access to the Help Desk, delivery of support, escalation, ticket creation and updates, performance metrics, and maintenance of the service database are consistent whether issues are resolved by your in-house IT support resources, by Progent, or a mix of the two. Read more about Progent's outsourced/co-managed Call Center services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection managed service that utilizes next generation behavior-based analysis technology to defend endpoints as well as physical and virtual servers against modern malware assaults such as ransomware and file-less exploits, which easily evade traditional signature-matching anti-virus tools. Progent Active Security Monitoring services safeguard local and cloud-based resources and offers a unified platform to address the complete malware attack progression including blocking, infiltration detection, containment, cleanup, and post-attack forensics. Key features include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Read more about Progent's ransomware defense and recovery services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is a cloud-based IT documentation management service that makes it easy to capture, maintain, find and safeguard information related to your network infrastructure, procedures, applications, and services. You can instantly locate passwords or serial numbers and be warned about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your network documentation, you can eliminate up to half of time thrown away searching for critical information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your network infrastructure like standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require the instant you need it. Learn more about ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide organizations of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, implementing, and documenting updates to your dynamic information network. Besides optimizing the security and functionality of your computer environment, Progent's patch management services permit your in-house IT team to focus on more strategic initiatives and tasks that derive the highest business value from your information network. Learn more about Progent's software/firmware update management services.

• ProSight Virtual Hosting: Hosted VMs at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small or mid-size business can have its key servers and applications hosted in a secure fault tolerant data center on a fast virtual host set up and managed by Progent's network support professionals. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the OS platforms, and the applications. Because the system is virtualized, it can be moved easily to a different hardware environment without a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Find out more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior analysis technology to guard physical and virtual endpoints against modern malware assaults like ransomware and email phishing, which easily escape traditional signature-based AV products. ProSight Active Security Monitoring safeguards on-premises and cloud resources and offers a single platform to automate the entire threat progression including protection, detection, containment, remediation, and post-attack forensics. Key features include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection (ESP): Endpoint Security and Exchange Filtering
  ProSight Enhanced Security Protection (ESP) services offer affordable multi-layer security for physical servers and virtual machines, workstations, mobile devices, and Exchange Server. ProSight ESP uses contextual security and advanced machine learning for continuously monitoring and responding to cyber threats from all attack vectors. ProSight ESP offers firewall protection, intrusion alerts, endpoint management, and web filtering via leading-edge tools packaged within a single agent managed from a single console. Progent's data protection and virtualization consultants can help you to design and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you demonstrate compliance with government and industry data security regulations. Progent will assist you define and configure security policies that ProSight ESP will enforce, and Progent will monitor your IT environment and respond to alerts that call for immediate attention. Progent's consultants can also help you to set up and test a backup and restore solution like ProSight Data Protection Services (DPS) so you can recover quickly from a destructive security attack such as ransomware. Read more about Progent's ProSight Enhanced Security Protection unified endpoint security and Exchange filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size businesses to get an objective evaluation of the health of their IT system. Based on a selection of the leading remote monitoring and management platforms available, and supervised by Progent's certified team of IT experts, ProSight Network Audits help you see how well the configuration of your essential infrastructure devices conform to industry leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and provide instant ROI such as a more manageable Active Directory (AD) system. Both versions also include a year of advanced remote network monitoring and management. Advantages can include simpler management, better compliance with information security standards, higher utilization of IT assets, faster problem resolution, more dependable backup and recovery, and increased uptime. Read more about ProSight Network Audits network infrastructure review.

The ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report service is a low-cost service built around a phone interview with a Progent information assurance expert. The interview is intended to evaluate your organization's ability either to defend against ransomware or recover rapidly after an attack by a ransomware variant such as Ryuk, Maze, Sodinokibi, Netwalker, DopplePaymer, LockBit or Nephilim. Progent will work with you personally to gather information about your existing security profile and backup/recovery procedures, and Progent will then produce a custom Basic Security and Best Practices Report detailing how you can apply best practices to deploy an efficient security and backup/recovery environment that reduces your exposure to a ransomware attack and meets your company's needs. For additional information, see The ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight WAN Watch RMM Services
For pricing information and to learn more about how ProSight WAN Watch services can cut management costs and increase network uptime and performance, call Progent at 800-993-9400 or visit Contact Progent.