Progent can assist your business to design a migration to Microsoft Teams from Skype for Business and install, manage, and troubleshoot a cloud or mixed implementation of Microsoft Teams. Progent can assist you to integrate Teams with Microsoft Office and Microsoft 365 apps, Exchange Online, SharePoint Online, and your phone system.
Progent's UNIX platform consulting services offer small companies and developers help with administering and maintaining UNIX, Linux or Solaris environments that coexist with Microsoft-powered technology. Progent offers your business access to UNIX experts, support professionals certified by Microsoft and Cisco, and security specialists with CISSP certification. This broad array of experience offers you a convenient one-stop consulting firm to show you how to create and maintain a secure and reliable cross-platform network and communications infrastructure that supports UNIX and Microsoft coexistence by combining Windows with popular versions of UNIX such as Apple macOS and OS X, Solaris, IBM AIX, HP-UX, BSD, SCO and SGI/Irix or major Linux platforms such as RedHat, SuSE, Mandrake, Debian-GNU and Slackware.
A centerpiece of Progent's Network Operations Center is its powerful integration of NinjaOne RMM, a cutting-edge RMM platform which enables automated alerting and streamlined incident response.
Progent's Shared Call Center service allows your IT organization to split responsibilities for Help Desk support seamlessly between your in-house IT team and Progent's nationwide pool of seasoned technical support technicians and subject matter experts. Progent's Co-managed Help Desk service is a collaborative support solution built around ConnectWise Manage, the leading shared PSA platform for handling end-user service requests, ticket lifecycle, ownership, status tracking, and reporting.
ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses an affordable and fully managed solution for cloud backup/disaster recovery. ProSight DPS automates your backup activities and enables fast recovery of vital data, applications and VMs that have become lost or damaged as a result of hardware breakdowns, software bugs, natural disasters, human mistakes, or malicious attacks such as ransomware. ProSight Data Protection Services can help you back up, retrieve and restore files, folders, applications, system images, as well as Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local device, or mirrored to both. Progent's BDR specialists can provide advanced support to set up ProSight Data Protection Services to be compliant with regulatory standards such as HIPAA, FIRPA, PCI and Safe Harbor and, whenever necessary, can help you to recover your critical data.
Network monitoring typically entails tracking a network's resource utilization to help uncover throughput bottlenecks or troubleshoot hardware or program issues. Nagios and Multi Router Traffic Grapher (MRTG) are powerful, license-free network monitoring tools that work under Linux and can be used to observe mixed-platform networks where UNIX and Windows coexist. Progent's system integration engineers can show you how to take advantage of both these tools to optimize and troubleshoot your network. Progent's Linux support services provide small companies and programmers help with managing and supporting UNIX and Linux networks that coexist with Microsoft-based technology.
Progent can supply small businesses with an information management expert who can act as a part-time CIO. This part-time Chief Information Officer can provide strategic direction to help you integrate sensible technology to improve business processes so they align more closely with your business objectives. Your company can develop and implement a well conceived information technology strategy without absorbing the expense of a full-time Chief Information Officer.
Progent's Microsoft-certified Windows Server 2019 consultants can assist your organization to plan and implement an efficient migration to Windows Server 2019 using existing deployment architecture or a new cloud-hosted or hybrid model. Windows Server 2019 offers significant enhancements in scale, performance, ease of management, Hyper-V virtualization, security and compliance, hybrid on-prem plus cloud deployments, availability, and Linux support.
System Center Configuration Manager automates software provisioning and updating, streamlines security and compliance settings management, keeps track of network assets, protects against corporate data leakage, provides network health monitoring, enables safe end-user self service, and offers a single control mechanism for managing mixed-OS networks based on on-premises, cloud-centric, or hybrid deployment topologies. Progent's Microsoft-certified SCCM consultants and Azure cloud integration experts can help businesses of any size with any aspect of planning, implementing, using and repairing a SCCM deployment for local, cloud-based, or hybrid networks.
Progent can help you to design, install and manage a backup/restore plan built around MSP360 Backup technology to protect your IT assets residing on any major public cloud. Progent can provide end-to-end monitoring and management to protect against data loss resulting from human mistakes, software flaws, ill-intentioned insiders, and malware assaults like ransomware.
Cisco offers an extensive product line of routers including appliances built to deliver the security, performance, and reliability demanded by organizations from small businesses to global enterprises and service providers. Cisco routers include support for redundancy, transparent failthrough, and redundant power for improved reliability and network uptime. Progent can show you how to select and configure Cisco routers to establish a solid foundation for your network and to make it economical to expand as you add new users, open new offices, deploy new services, extend your network to customers and partners, and manage an increasingly mobile workforce. Progent can provide expertise in a variety of routers based on the Cisco IOS platform, including Cisco's 800 family of small office VPN routers, Cisco 1800 and 3800 Integrated Services Routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for WAN edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 2500 and 2700 Series Routers.
Progent's ProSight Email Guard uses the technology of leading information security vendors to deliver web-based control and world-class protection for your email traffic. The hybrid architecture of Progent's Email Guard integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced defense against spam, viruses, Denial of Service (DoS) Attacks, Directory Harvest Attacks, and other email-borne malware. The cloud filter serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to inbound attacks and conserves network bandwidth and storage space. ProSight Email Guard's on-premises gateway appliance provides a further level of inspection for incoming email. For outgoing email, the onsite security gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The onsite security gateway can also assist Microsoft Exchange Server to track and protect internal email that originates and ends inside your corporate firewall.
Infor CloudSuite Industrial, formerly branded SyteLine, is an ERP platform that incorporates more than 25 years of background helping manufacturing, distribution and service companies to simplify supply chains and improve the efficiency of critical business processes to bring products to market fast and meet customer commitments consistently. Progent offers the expertise of an ERP consultant with over two decades of background working with the SyteLine/CloudSuite Industrial product family. Progent can provide remote or on-premises services that can range from occasional guidance to solution planning and project management outsourcing or co-sourcing. Sample consulting services available from Progent for CloudSuite Industrial/SyteLine include installation, migration, business analysis, application development, Configure/Price/ Quote, web site integration, debugging, ETL, Excel and SQL integration, training, and DBA services.
A cornerstone of Progent's Network Operations Center (NOC) is its powerful incorporation of NinjaOne RMM, a cutting-edge RMM solution which facilitates automated alerts and rapid incident response.
Progent offers several basic kinds of Help Desk support including Microsoft Helpdesk Outsourcing Support Services, Virtual Help Desk Services, and Call Center Consulting and Staffing Services. Progent is a Microsoft-certified Partner and Progent's Help Desk team of trained Microsoft experts gives your customers convenient access to a reliable support group with years of experience providing phone support and remote access repair for networks powered by Microsoft products. Progent's focus is on earning the support Helpdesk a respected reputation as a solid contributor to business performance. Progent's goal is to fix and not merely report problems.
Progent's Ransomware Hot Line provides 24x7 access to a proven ransomware recovery expert who can assist you to halt the progress of an ongoing ransomware attack. Call 800-462-8800
If your business operates a UNIX or Linux environment or a mixed-platform IT environment, Progent's CISM, CISSP and ISSAP-premier security specialists can assist your whole organization in a broad array of security topics including security administration practices, security design and models, access control systems and techniques, software development security, operations security, hardware security, telecommunications, infrastructure and Internet security, and workplace recovery planning. CISA and CISSP define the basic competencies and international standards of knowledge that information security managers are required to master. These certification provide executive management the confidence that consultants who have earned their CISA or CISM qualification have the experience and theory to deliver world-class security management and consulting help.
Progent's Cisco-certified Wi-Fi networking experts can provide online and on-premises consulting and support services to help you to design, install, administer, tune, and debug wireless deployments that utilize Cisco's Meraki access points. Progent's consultants can also help your organization to design and implement hybrid networks that combine on-premises and cloud-based services and that deliver easy access, enhanced security and compliance, streamlined management, and consistent performance for all your mobile and desktop endpoints.
Small to mid-sized companies can now get all the benefits of System Center Operations Manager and in addition have fast access to Progent's Microsoft and Cisco Certified network consulting experts. With Progent's affordably priced IT service packages, small and midsize organizations can select a basic Microsoft System Center Operations Manager-based co-sourcing service program with network monitoring, reporting, Help Desk and online service or a complete round-the-clock outsourcing package. Progent supports Operations Manager to provide small business networks world-class reliability, security, and performance.
Progent's Microsoft certified support team can help you define and implement a smooth in-place Microsoft Exchange 2007 upgrade plan that minimizes network disruption, simplifies long-term support demands, and makes your Exchange Server 2007 easy to manage. For complex multiple server or multi-site migrations, Progent offers the experience to finish your project rapidly and affordably. Progent's Microsoft Exchange 2007 support, troubleshooting, and design services include expertise with the integration of outside vendor add-ons to Microsoft Exchange Server 2007 that are best aligned to your business needs.
Progent's Microsoft-certified consultants can assist you to evaluate the business value of Windows Server 2012 R2 for your company, develop test systems and migration plans, tune your network infrastructure for on-premises, multi-location, cloud-based, and partial-cloud environments, train your IT management staff, develop a corporate-wide security strategy, automate network management, assist with creating applications, and build and test a DR/BC plan.
Progent's Microsoft-certified engineers can help you plan, document, carry out, administer, and troubleshoot a system-wide migration to 64-bit server and client operating systems and applications. Progent can help you test your 64-bit environment to make sure it supports all of the key 32-bit programs that you intend to keep plus the new 64-bit versions of applications you plan to install.
Progent's data protection experts can help you to design, implement and manage a backup solution built around MSP360 Backup technology to protect your IT resources residing on any leading public cloud. Progent offers end-to-end monitoring and management to prevent data loss caused by user mistakes, software flaws, malicious insiders, and external assaults such as ransomware.
If your business network mixes UNIX, Linux or Solaris technology with MS Windows, Progent can show you how to incorporate your computers into a cohesive environment that allows all your operating systems to run side by side for simple management, transparent dataflow, high reliability, superior throughput, and tight protection. Progent's UNIX/Linux/Solaris and Windows integration assistance offerings include IT infrastructure integration and support, support for Microsoft Windows services for UNIX (SFU), online network monitoring and administration, online network help and troubleshooting, on-site technical support, and Helpdesk outsourcing.
Progent's ProSight Enhanced Security Protection managed services deliver economical in-depth protection for physical servers and virtual machines, desktops, mobile devices, and Microsoft Exchange. ProSight ESP utilizes contextual security and advanced heuristics for round-the-clock monitoring and responding to cyber assaults from all vectors. ProSight ESP delivers firewall protection, penetration alarms, device management, and web filtering through cutting-edge tools packaged within a single agent managed from a unified console. Progent's security and virtualization consultants can assist you to design and configure a ProSight ESP deployment that meets your company's unique needs and that allows you prove compliance with legal and industry information security regulations. Progent will assist you specify and implement policies that ProSight ESP will enforce, and Progent will monitor your IT environment and react to alerts that call for immediate action. Progent can also help your company to install and verify a backup and restore system like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous security attack such as ransomware.
Progent offers consulting services for WatchGuard Firewall/VPN security appliances including the WatchGuard Firebox and XTM series of Firewalls and the Firebox SSL Core VPN Gateway. Progent's WatchGuard consultants can show you how to choose, configure, and manage a WatchGuard Firewall/VPN product that aligns with your security needs and budget. Progent can help you to manage outdated WatchGuard firewalls or migrate efficiently to current WatchGuard firewalls.
Microsoft Windows 8.1 is engineered to run on computers from smartphones and slates to power-user desktops. A wealth of innovative features, including its touchscreen support and iconic tile GUI, offer a broad range of benefits for organizations who know how to exploit them. Progent's Microsoft-certified consultants can help get your business up to speed with Windows 8.1 and show you how to gain maximum competitive value from the product's many technical enhancements.
Progent believes that a carefully architected and implemented information system is a vital piece for accelerating any company's growth, and we follow this credo in our corporate network environment. Progent has created a non-stop virtual office network that enables our staff engineers and authorized contractors to deliver rapid and efficient service, cooperate easily on complex jobs, and experience professional and private growth by being part of an exciting business culture of self motivation and freedom.
Progent is looking for a range of full-time workers such as motivated MCSEs; system consultants who have Cisco CCNP or CCIE credentials; and consultants for advanced network architecture with experience in mobile connectivity, wireless networking, high-availability systems, disaster recovery planning, data protection, and server virtualization. We are also looking for desktop support technicians, off-site troubleshooting specialists, and CISSP or CISA accredited security professionals. Progent is also hiring experienced managers and administrators able to perform effectively in our dynamic, virtual office environment. Progent works with freelance consultants with proven expertise and working background in high-demand IT topics beyond our main service focus. Our Experts Team employs freelance consultants who can provide advice and programming support for strategic applications such as MRP, Enterprise Resource Planning, or Customer Relationship Management; have in-depth expertise with non-Microsoft platforms such as Linux, Apple OS, or Solaris, or can provide expert skills in technologies like telecommunications, web site design, EDI, eCommerce, or dbm programming. Independent consultants premier by us coordinate with our staff professionals to deliver comprehensive IT services for small company networks.
Small to middle size businesses can now get all the benefits of Microsoft System Center Operations Manager and in addition have quick access to Progent's Microsoft and Cisco Premier network support professionals. With Progent's economically priced network service packages, small and midsize businesses can choose a basic System Center Operations Manager 2007-based co-sourcing package with server monitoring, reporting, Help Desk and online troubleshooting or a complete round-the-clock outsourcing solution. Progent supports Microsoft System Center Operations Manager 2007 to provide small business networks world-class availability, protection, and performance.
Remote management cards offer network managers full control over a server without the need for a personal presence. Through these management cards, all console screen data plus keyboard and mouse operations are transferred to a remote session to a support professional who can be situated anywhere with Internet access. Progent's Microsoft and Cisco certified consultants can assist you to plan, deploy, and manage a high-availability business network that incorporates remote server management cards and Progent can use these remote management cards to provide low-cost off-site technical help. Progent is familiar with a number of remote management cards including Aten IP9001 remote server management cards, American Megatrends remote management cards, Dell DRAC cards, HP Lights-Out 100c remote server management cards, and Peppercon remote server management cards.
Progent's service experts in Mac and Microsoft Windows technology can help you combine Mac and Windows systems into cohesive networks with full sharing and workgroup support. Enabling efficient cooperation among a mix of servers and workstations powered by Apple Mac OS and Microsoft Windows calls for extensive knowledge of and experience with Apple Macintosh and Windows technology. Progent's experience in Microsoft and Apple service makes it possible to provide expert assistance to companies that rely on these platforms to keep their strategic edge. Progent can also help you to integrate Apple's iPhones and iPads with your Windows environment.
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Progent's UNIX family consulting experts offer small businesses and software developers assistance with managing and maintaining UNIX, Linux or Solaris systems that coexist with Microsoft-powered technology. Progent can give your organization access to UNIX consultants, support professionals premier by Microsoft and Cisco, and security specialists with CISM credentials. This wide range of experience offers you a convenient single consulting firm to show you how to build and manage a protected and reliable cross-platform network and communications environment that allows UNIX and Microsoft coexistence by integrating Microsoft Windows with popular versions of UNIX such as Apple Mac OS X, Sun Solaris, AIX UNIX from IBM, HP-UX, Berkeley UNIX (BSD), SCO, and Silicon Graphics IRIX or leading Linux derivatives such as RedHat, SUSE, CentOS Linux, Ubuntu, PCLinuxOS, fedora, Gentoo Linux, Mandriva Linux, Debian GNU/Linux, and Slackware.
Progent's Microsoft-certified consultants offer remote or onsite support to assist companies of all sizes to plan, deploy, administer, and troubleshoot a backup system based on System Center 2012 Data Protection Manager (SCDPM 2012). Progent's consultants can help you to upgrade from older versions of SCDPM or from another backup/recovery system, and Progent can integrate your Data Protection Manager deployment for on premises, cloud, or hybrid environments. Progent offers as-needed help for resolving particularly challenging issues, or full project management services. Progent can also help your business to design SCDPM 2012 into a comprehensive disaster recovery strategy.
Cisco offers a full array of routers that includes routers built to provide the security, bandwidth, and reliability demanded by organizations ranging from small businesses to worldwide enterprises. Cisco routers feature support for redundancy, transparent failthrough, and backup power for improved reliability and network uptime. Progent can help you select and configure Cisco routers to establish a solid foundation for your network and to make it easy to grow as you add new users, start new offices, install new services, open your network to clients and partners, and support an increasingly mobile workforce. Progent can provide expertise in a range of routers powered by the Cisco IOS platform, such as the Cisco 800 series of small business VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 3900 Generation 2 ISR routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, CRS Carrier Routing System for the network core, as well as older 2500 and 2700 Series Routers.
Microsoft 365, previously branded Office 365, is Microsoft's extensive suite of client productivity programs and cloud services available on a subscription basis. Microsoft 365 apps and cloud-based services are available in a variety of product bundles targeted at customers ranging from students and home offices to enterprises. Progent offers fast and easy online access to consultants with expertise in Microsoft, macOS, iOS, and Android platforms. Progent can assist you to understand the wealth of subscription plans offered with Microsoft 365 and integrate your information network with Microsoft 365 so you realize maximum business value. Progent offers expertise with cross-vendor networks that include Windows, macOS, and Linux operating systems. Progent can also assist you to create and manage hybrid solutions that transparently combine on-premises and cloud resources.
ProSight Reporting is a growing line of in-depth reporting utilities designed to integrate with the industry's leading ticketing and remote network monitoring applications such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.