Ransomware Defense and Recovery Expertise

Ransomware Hot Line: 800-462-8800

24x7 Remote Help from a Top-tier Ransomware Consultant
Ransomware requires time to work its way across a target network. Because of this, ransomware assaults are commonly launched on weekends and at night, when IT personnel are likely to take longer to become aware of a breach and are less able to mount a quick and coordinated response. The more lateral movement ransomware is able to achieve inside a victim's network, the more time it takes to recover core IT services and scrambled files and the more data can be stolen and posted to the dark web.

Progent's Ransomware Hot Line is intended to assist you to complete the urgent first phase in mitigating a ransomware attack by containing the malware. Progent's online ransomware experts can assist you to locate and quarantine infected servers and endpoints and protect clean assets from being penetrated.

If your system has been breached by any strain of ransomware, don't panic. Get immediate help by calling Progent's 24x7 Ransomware Hot Line at 800-462-8800.

Progent's Ransomware Response Expertise
Current strains of crypto-ransomware such as Ryuk, Sodinokibi, Netwalker, and Nephilim encrypt online files and invade any available backups. Data synchronized to the cloud can also be impacted. For a vulnerable network, this can make system restoration almost impossible and basically knocks the datacenter back to the beginning. So-called Threat Actors (TAs), the cybercriminals responsible for ransomware assault, demand a settlement payment for the decryption tools needed to unlock scrambled data. Ransomware attacks also try to exfiltrate files and TAs require an extra ransom for not publishing this information or selling it. Even if you are able to restore your system to an acceptable date in time, exfiltration can pose a big problem depending on the sensitivity of the downloaded information.

The recovery work subsequent to ransomware penetration has several distinct stages, most of which can be performed concurrently if the recovery workgroup has a sufficient number of members with the required skill sets.

• Containment: This time-critical initial step involves arresting the lateral progress of ransomware within your network. The more time a ransomware assault is allowed to run unchecked, the more complex and more expensive the restoration effort. Because of this, Progent keeps a 24x7 Ransomware Hotline monitored by seasoned ransomware recovery engineers. Containment activities consist of isolating infected endpoint devices from the rest of network to restrict the spread, documenting the environment, and protecting entry points.
• System continuity: This covers bringing back the network to a minimal useful level of functionality with the shortest possible delay. This process is usually the top priority for the victims of the ransomware assault, who often see it as an existential issue for their company. This project also demands the widest range of technical skills that span domain controllers, DHCP servers, physical and virtual machines, PCs, laptops and smart phones, databases, office and mission-critical apps, network architecture, and protected remote access management. Progent's ransomware recovery experts use state-of-the-art workgroup tools to coordinate the complicated recovery process. Progent appreciates the importance of working rapidly, continuously, and in concert with a client's management and network support group to prioritize activity and to put critical services on line again as fast as feasible.
• Data restoration: The effort required to recover data damaged by a ransomware attack depends on the state of the systems, the number of files that are encrypted, and what recovery methods are needed. Ransomware assaults can destroy key databases which, if not gracefully shut down, may need to be rebuilt from scratch. This can apply to DNS and Active Directory databases. Microsoft Exchange and Microsoft SQL Server depend on Active Directory, and many manufacturing and other mission-critical applications depend on SQL Server. Some detective work may be needed to find undamaged data. For instance, undamaged Outlook Email Offline Folder Files may exist on staff desktop computers and notebooks that were not connected at the time of the ransomware attack. Progent's ProSight Data Protection Services offer Altaro VM Backup technology to defend against ransomware by leveraging Immutable Cloud Storage. This creates tamper-proof data that cannot be erased or modified by any user including administrators or root users.
• Deploying advanced AV/ransomware defense: Progent's ProSight Active Security Monitoring incorporates SentinelOne's behavioral analysis technology to offer small and medium-sized companies the advantages of the same anti-virus tools implemented by many of the world's largest enterprises such as Walmart, Citi, and NASDAQ. By delivering real-time malware blocking, classification, containment, restoration and forensics in a single integrated platform, ProSight Active Security Monitoring reduces TCO, streamlines administration, and expedites operational continuity. SentinelOne's next-generation endpoint protection engine built into in ProSight ASM was listed by Gartner Group as the industry's "most visionary Endpoint Protection Platform." Progent is a SentinelOne Partner, dealer, and integrator. Learn about Progent's ProSight Active Security Monitoring (ASM) next-generation endpoint protection and ransomware defense with SentinelOne technology.
• Negotiating a settlement with the hacker Progent has experience negotiating ransom settlements with hackers. This calls for close co-operation with the victim and the cyber insurance provider, if any. Activities include determining the type of ransomware used in the attack; identifying and establishing communications the hacker; verifying decryption tool; budgeting a settlement amount with the ransomware victim and the cyber insurance carrier; negotiating a settlement amount and schedule with the hacker; checking compliance with anti-money laundering sanctions; carrying out the crypto-currency payment to the hacker; acquiring, learning, and using the decryption utility; troubleshooting decryption problems; creating a clean environment; remapping and reconnecting drives to match exactly their pre-encryption condition; and recovering physical and virtual devices and software services.
• Forensics: This process involves learning the ransomware attack's storyline across the network from start to finish. This history of how a ransomware assault travelled within the network assists your IT staff to assess the impact and highlights shortcomings in policies or processes that should be rectified to avoid future breaches. Forensics involves the examination of all logs, registry, Group Policy Object, AD, DNS, routers, firewalls, schedulers, and core Windows systems to look for anomalies. Forensics is commonly assigned a high priority by the insurance carrier. Since forensic analysis can take time, it is vital that other important activities like operational continuity are pursued concurrently. Progent has an extensive roster of information technology and cybersecurity professionals with the skills required to perform activities for containment, business continuity, and data recovery without interfering with forensics.

Download Datasheet: Progent's Ransomware Endpoint Detection and Response Services
For a PDF datasheet about Progent's ransomware endpoint detection and response services, click:
Progent's Progent's Ransomware Endpoint Detection and Response Services Datasheet. (PDF - 748 KB)

Contact Progent for Ransomware Cleanup Consulting
For ransomware system recovery expertise, phone Progent at 800-462-8800 or go to Contact Progent.