Data Security and Compliance

ProSight Reporting is a growing suite of in-depth and real-time reporting tools created to integrate with the industry's leading ticketing and network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting solutions for ticketing and network monitoring provide an abundance of data, but they can demand substantial time for network managers to search through loads of data in order to uncover serious, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues such as spotty support follow-up or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports designed for your ticketing or network monitoring application and also permits customized reports based on your organization's needs. For example, built-in reports for the ProSight Reporting plug-in for the ConnectWise Manage ticketing platform include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features
Progent has created ProSight Reporting based on more than two decades of background delivering remote support in the time-critical fields of ticketing and network monitoring. Key features and benefits of ProSight Reporting include:

• Vital Knowledge At a Glance: ProSight Reporting is intended to translate masses of gathered data into actionable reports.
• Near-Real-Time Reports: ProSight Reporting can deliver near-real-time data, offering timely and correct information on the existing state of clients and resources.
• Color Coding: Color coding makes possible problems or areas of high spending stand out so they can be addressed quickly before they impact service quality or profit.
• Standard Reports: ProSight Reporting includes built-in reports that extract critical data from the ticketing or IT management platform they support.
• Custom Reports: Progent can build custom reports based on the specific requirements of your organization.
• Multiple Integrations: The expanding family of integrations for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are possible.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight LAN Watch: Server and Desktop Monitoring
  ProSight LAN Watch is Progent's server and desktop monitoring managed service that uses advanced remote monitoring and management technology to help keep your network operating efficiently by tracking the health of critical assets that power your business network. When ProSight LAN Watch uncovers a problem, an alert is transmitted immediately to your specified IT management staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network. Learn more about ProSight LAN Watch server and desktop monitoring services.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for smaller organizations to map out, track, reconfigure and debug their networking hardware like routers and switches, firewalls, and wireless controllers as well as servers, printers, endpoints and other devices. Incorporating state-of-the-art Remote Monitoring and Management (RMM) technology, WAN Watch ensures that infrastructure topology diagrams are kept updated, captures and displays the configuration information of almost all devices on your network, monitors performance, and sends alerts when issues are discovered. By automating time-consuming management activities, ProSight WAN Watch can cut hours off ordinary chores like network mapping, reconfiguring your network, finding appliances that need critical software patches, or resolving performance bottlenecks. Find out more about ProSight WAN Watch infrastructure monitoring and management consulting.

• ProSight Data Protection Services: Backup and Disaster Recovery Services
  Progent has partnered with advanced backup technology providers to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based management offerings that deliver backup-as-a-service. ProSight DPS products automate and track your backup operations and enable non-disruptive backup and rapid recovery of important files, apps, images, and Hyper-V and VMware virtual machines. ProSight DPS helps you recover from data loss resulting from equipment failures, natural calamities, fire, malware such as ransomware, human mistakes, malicious employees, or application glitches. Managed backup services in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built storage, and ProSight DPS MSP360 Hybrid Backup. Your Progent consultant can help you to identify which of these managed services are best suited for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam and virus filtering service that uses the infrastructure of top data security companies to deliver centralized management and comprehensive security for your email traffic. The hybrid architecture of Email Guard integrates cloud-based filtering with a local security gateway appliance to provide advanced defense against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based malware. The cloud filter serves as a preliminary barricade and blocks most threats from making it to your security perimeter. This decreases your vulnerability to inbound attacks and conserves system bandwidth and storage. Email Guard's on-premises security gateway device provides a deeper layer of inspection for inbound email. For outbound email, the local security gateway provides anti-virus and anti-spam protection, DLP, and email encryption. The onsite gateway can also help Microsoft Exchange Server to monitor and safeguard internal email that originates and ends inside your security perimeter. For more information, visit Email Guard spam filtering and data leakage protection.

• ProSight Duo Multi-Factor Authentication: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA services incorporate Cisco's Duo cloud technology to protect against stolen passwords by using two-factor authentication (2FA). Duo supports one-tap identity confirmation on Apple iOS, Android, and other personal devices. Using Duo 2FA, when you log into a secured application and give your password you are asked to verify your identity on a device that only you have and that uses a separate network channel. A broad range of devices can be used as this added form of ID validation such as a smartphone or watch, a hardware token, a landline phone, etc. You may designate multiple verification devices. To learn more about ProSight Duo identity validation services, refer to Cisco Duo MFA two-factor authentication (2FA) services for access security.

• Outsourced/Co-managed Service Desk: Support Desk Managed Services
  Progent's Call Desk services allow your IT group to outsource Support Desk services to Progent or divide activity for Help Desk services transparently between your internal support group and Progent's nationwide roster of certified IT support technicians, engineers and subject matter experts. Progent's Shared Help Desk Service provides a seamless extension of your internal network support team. Client interaction with the Help Desk, provision of support services, problem escalation, ticket generation and tracking, performance metrics, and management of the service database are cohesive whether incidents are resolved by your in-house support staff, by Progent's team, or both. Find out more about Progent's outsourced/shared Help Desk services.

• Progent Active Defense Against Ransomware: AI-based Ransomware Identification and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) managed service that incorporates next generation behavior analysis tools to guard endpoint devices and servers and VMs against modern malware assaults such as ransomware and email phishing, which routinely escape traditional signature-based AV products. Progent ASM services safeguard local and cloud resources and offers a unified platform to manage the entire malware attack lifecycle including protection, detection, mitigation, remediation, and post-attack forensics. Top features include one-click rollback using Windows Volume Shadow Copy Service (VSS) and real-time network-wide immunization against newly discovered threats. Read more about Progent's ransomware protection and cleanup services.

• ProSight IT Asset Management: Network Documentation Management
  ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, maintain, find and safeguard data related to your IT infrastructure, processes, business apps, and services. You can quickly find passwords or IP addresses and be warned about upcoming expirations of SSLs or warranties. By updating and organizing your IT documentation, you can save as much as 50% of time wasted searching for critical information about your IT network. ProSight IT Asset Management features a common repository for holding and collaborating on all documents required for managing your business network such as standard operating procedures (SOPs) and self-service instructions. ProSight IT Asset Management also offers advanced automation for collecting and associating IT information. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management gets you the data you need as soon as you need it. Learn more about Progent's ProSight IT Asset Management service.

• Patch Management: Patch Management Services
  Progent's managed services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, testing, scheduling, applying, and documenting updates to your dynamic information network. Besides maximizing the security and functionality of your IT network, Progent's patch management services allow your in-house IT staff to focus on more strategic initiatives and activities that derive the highest business value from your network. Find out more about Progent's patch management services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
  With ProSight Virtual Hosting service, a small business can have its critical servers and applications hosted in a secure Tier III data center on a fast virtual machine host configured and managed by Progent's network support professionals. With Progent's ProSight Virtual Hosting service model, the customer owns the data, the OS platforms, and the applications. Since the environment is virtualized, it can be moved easily to an alternate hardware environment without requiring a time-consuming and difficult reinstallation procedure. With ProSight Virtual Hosting, you are not locked into one hosting service. Learn more details about ProSight Virtual Hosting services.

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  Progent's ProSight Active Security Monitoring (ASM) is an endpoint protection (EPP) service that utilizes SentinelOne's next generation behavior-based machine learning technology to guard physical and virtual endpoints against modern malware assaults like ransomware and file-less exploits, which routinely get by legacy signature-matching AV tools. ProSight Active Security Monitoring safeguards on-premises and cloud resources and provides a single platform to automate the complete threat lifecycle including filtering, infiltration detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware recovery.

• ProSight Enhanced Security Protection: Endpoint Security and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) managed services offer ultra-affordable in-depth security for physical servers and VMs, workstations, mobile devices, and Exchange Server. ProSight ESP utilizes contextual security and advanced machine learning for round-the-clock monitoring and reacting to cyber assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device management, and web filtering via cutting-edge tools incorporated within a single agent managed from a single console. Progent's data protection and virtualization consultants can assist your business to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that helps you prove compliance with legal and industry data protection regulations. Progent will help you specify and implement security policies that ProSight ESP will enforce, and Progent will monitor your network and respond to alarms that require urgent attention. Progent can also assist your company to install and verify a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover quickly from a destructive cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified endpoint protection and Exchange email filtering.

ProSight Network Audits
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their IT system. Based on some of the leading remote monitoring and management platforms available, and supervised by Progent's world-class group of IT experts, ProSight Network Audits show you how well the configuration of your essential infrastructure devices adhere to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI like a more manageable Active Directory system. Both versions also include a year of cutting-edge remote network monitoring and management. Advantages can include simpler network management, better compliance with data security standards, higher utilization of IT assets, quicker troubleshooting, more dependable backup and restore, and increased uptime. Learn more about Progent's ProSight Network Audits IT infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report Service
The ProSight Ransomware Preparedness Report is an affordable service centered on a brief interview with a Progent information assurance expert. The interview is intended to assess your organization's preparedness to defend against ransomware or recover rapidly following an assault by a ransomware variant like Ryuk, Maze, Sodinokibi, Netwalker, Phobos, Snatch or Egregor. Progent will consult with you personally to gather information concerning your current security profile and backup/recovery procedures, and Progent will then deliver a written Basic Security and Best Practices Report describing how you can apply industry best practices to build a cost-effective security and backup/recovery system that reduces your exposure to a ransomware attack and aligns with your business requirements. For details, refer to Progent's ProSight Ransomware Preparedness Report Service.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.