Data Security and Compliance

ProSight Reporting is an expanding line of in-depth reporting utilities designed to work with the industry's leading ticketing and network monitoring programs including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne.

Typical reporting solutions for ticketing and IT monitoring provide an abundance of information, but they can require significant time and effort for managers to search through mountains of statistics in order to zero in on issues, potential problem areas}. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize key issues like inconsistent support follow-through or machines with missing patches. By exposing ticketing or network health concerns concisely and in near-real time, ProSight Reporting enhances network value, reduces management hassle, and saves money.

Standard and Custom Reports
Progent's ProSight Reporting services include a collection of standard reports designed for your ticketing or network monitoring application and also allows customized reports that address your particular needs. As an example, built-in monthly reports for the ProSight Reporting integration for the ConnectWise Manage ticketing application include:

• Response/Resolution Times
• Tickets/Open Closed
• "Tickets Closed By" broken down by teams with closure percentages
• Type, Subtypes, and Items
• Tickets by sites
• Survey responses and ratings

Key Features and Benefits
Progent has designed ProSight Reporting informed by more than 20 years of experience providing remote help in the time-critical fields of ticketing and network monitoring. Top features and benefits of ProSight Reporting include:

• Critical Knowledge Without Hassle: ProSight Reporting is intended to distill masses of collected data into high-value reports.
• Near-Real-Time Reports: ProSight Reporting can deliver near-real-time data, showing you current and accurate information on the existing state of clients and resources.
• Color Coding: Color coding in ProSight Reporting allows possible problems or areas of high spending jump out so they can be addressed promptly before they impact service quality or income.
• Standard Reports: ProSight Reporting includes standard reports that expose critical data from the ticketing or network management package they support.
• Custom Reports: Progent can develop custom reports based on the particular needs of your organization.
• Multiple Platforms Supported: The growing suite of plug-ins for ProSight Reporting support ConnectWise Manage, ConnectWise Automate, Customer Thermometer, and SentinelOne. Future plug-ins include ConnectWise Command and ConnectWise Sell. Many others are possible.

Other ProSight Managed Services Offered by Progent
In addition to ProSight Reporting, Progent's ProSight line of IT management services includes other low-cost remote monitoring and management services that cover various key facets of your information network including endpoint security, backup and disaster recovery, email content filtering, server and desktop monitoring, virtual machine hosting, patch management, and IT documentation control. Partnerships with top RMM technology providers allow Progent to offer small and medium-size businesses the advantages of the same cutting-edge monitoring and management technology used by major enterprises.

Managed services available from Progent include:

• ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
  ProSight Active Security Monitoring is an endpoint protection (EPP) service that utilizes SentinelOne's cutting edge behavior-based machine learning tools to guard physical and virtual endpoints against modern malware attacks like ransomware and email phishing, which routinely get by traditional signature-matching anti-virus tools. ProSight ASM safeguards on-premises and cloud-based resources and provides a single platform to address the entire threat progression including protection, detection, containment, cleanup, and post-attack forensics. Top capabilities include single-click rollback with Windows Volume Shadow Copy Service (VSS) and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Find out more about Progent's ProSight Active Security Monitoring (ASM) endpoint protection and ransomware defense.

• ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
  Progent's ProSight Enhanced Security Protection (ESP) services deliver ultra-affordable in-depth security for physical servers and virtual machines, workstations, smartphones, and Exchange Server. ProSight ESP uses adaptive security and advanced machine learning for continuously monitoring and responding to security assaults from all attack vectors. ProSight ESP offers two-way firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a unified control. Progent's security and virtualization experts can help your business to plan and configure a ProSight ESP deployment that meets your organization's unique requirements and that helps you achieve and demonstrate compliance with government and industry information security regulations. Progent will help you define and implement policies that ProSight ESP will manage, and Progent will monitor your IT environment and respond to alerts that require urgent attention. Progent's consultants can also help you to install and test a backup and disaster recovery solution such as ProSight Data Protection Services (DPS) so you can get back in business rapidly from a potentially disastrous cyber attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Microsoft Exchange email filtering.

• ProSight Data Protection Services (DPS): Backup and Disaster Recovery Services
  Progent has worked with advanced backup software companies to create ProSight Data Protection Services, a family of management outsourcing plans that provide backup-as-a-service. ProSight DPS products manage and monitor your backup processes and allow transparent backup and fast restoration of critical files, apps, images, and virtual machines. ProSight DPS lets you avoid data loss resulting from equipment breakdown, natural calamities, fire, malware like ransomware, user mistakes, malicious employees, or application bugs. Managed services available in the ProSight DPS product line include ProSight Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro 365 Backup), ProSight ECHO Backup using Barracuda purpose-built hardware, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these fully managed backup services are most appropriate for your IT environment.

• ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
  ProSight Email Guard is Progent's spam filtering service that incorporates the technology of leading information security vendors to provide centralized control and comprehensive security for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with a local security gateway appliance to provide complete defense against spam, viruses, Dos Attacks, DHAs, and other email-borne threats. Email Guard's Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from reaching your network firewall. This decreases your exposure to external attacks and saves network bandwidth and storage space. Email Guard's onsite security gateway appliance adds a further level of inspection for inbound email. For outgoing email, the onsite gateway offers anti-virus and anti-spam filtering, DLP, and email encryption. The on-premises security gateway can also assist Exchange Server to track and safeguard internal email that stays inside your corporate firewall. For more details, visit ProSight Email Guard spam and content filtering.

• ProSight WAN Watch: Infrastructure Remote Monitoring and Management
  ProSight WAN Watch is an infrastructure management service that makes it simple and affordable for smaller businesses to map out, monitor, reconfigure and debug their networking appliances such as switches, firewalls, and load balancers as well as servers, printers, endpoints and other devices. Incorporating cutting-edge RMM technology, WAN Watch makes sure that network maps are kept updated, copies and manages the configuration information of almost all devices connected to your network, monitors performance, and sends alerts when issues are discovered. By automating tedious network management activities, WAN Watch can knock hours off ordinary tasks like network mapping, reconfiguring your network, finding appliances that need important software patches, or identifying the cause of performance problems. Find out more details about ProSight WAN Watch network infrastructure monitoring and management consulting.

• ProSight LAN Watch: Server and Desktop Monitoring and Management
  ProSight LAN Watch is Progent's server and desktop remote monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating efficiently by checking the state of vital assets that power your information system. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your specified IT management personnel and your assigned Progent engineering consultant so that any looming problems can be resolved before they have a chance to impact productivity. Find out more about ProSight LAN Watch server and desktop monitoring services.

• ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
  With Progent's ProSight Virtual Hosting service, a small or mid-size business can have its critical servers and apps hosted in a protected Tier III data center on a high-performance virtual host set up and maintained by Progent's IT support experts. Under Progent's ProSight Virtual Hosting model, the client retains ownership of the data, the operating system software, and the applications. Since the environment is virtualized, it can be ported easily to an alternate hardware environment without a lengthy and technically risky configuration procedure. With ProSight Virtual Hosting, your business is not locked into one hosting service. Find out more about ProSight Virtual Hosting services.

• ProSight IT Asset Management: Network Documentation Management
  Progent's ProSight IT Asset Management service is an IT infrastructure documentation management service that makes it easy to capture, maintain, retrieve and safeguard information about your IT infrastructure, processes, business apps, and services. You can quickly locate passwords or serial numbers and be warned automatically about upcoming expirations of SSL certificates or domains. By updating and organizing your network documentation, you can save as much as 50% of time spent searching for vital information about your IT network. ProSight IT Asset Management features a centralized repository for storing and sharing all documents related to managing your network infrastructure like standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports advanced automation for gathering and associating IT data. Whether you're making improvements, performing regular maintenance, or responding to a crisis, ProSight IT Asset Management delivers the information you require as soon as you need it. Learn more about ProSight IT Asset Management service.

• Progent Active Defense Against Ransomware: AI-based Ransomware Detection and Cleanup
  Progent's Active Defense Against Ransomware is an endpoint protection (EPP) solution that utilizes cutting edge behavior-based machine learning technology to defend endpoint devices and servers and VMs against modern malware attacks such as ransomware and email phishing, which easily evade legacy signature-matching AV tools. Progent Active Security Monitoring services safeguard local and cloud resources and offers a unified platform to automate the complete threat lifecycle including protection, identification, mitigation, remediation, and post-attack forensics. Top capabilities include single-click rollback with Windows VSS and automatic network-wide immunization against new attacks. Learn more about Progent's ransomware protection and cleanup services.

• Progent's Outsourced/Shared Service Desk: Call Center Managed Services
  Progent's Help Center managed services enable your information technology team to outsource Call Center services to Progent or split responsibilities for Service Desk support seamlessly between your in-house support staff and Progent's nationwide roster of certified IT service technicians, engineers and subject matter experts (SMEs). Progent's Shared Service Desk provides a smooth supplement to your in-house support resources. User access to the Help Desk, delivery of technical assistance, issue escalation, trouble ticket generation and tracking, performance metrics, and maintenance of the support database are consistent regardless of whether issues are resolved by your core support staff, by Progent, or a mix of the two. Find out more about Progent's outsourced/shared Call Center services.

• Progent's Patch Management: Patch Management Services
  Progent's support services for software and firmware patch management provide businesses of any size a flexible and cost-effective alternative for evaluating, validating, scheduling, applying, and tracking updates to your ever-evolving information system. Besides optimizing the security and reliability of your IT network, Progent's patch management services free up time for your IT staff to focus on more strategic projects and tasks that derive maximum business value from your information network. Learn more about Progent's software/firmware update management support services.

• ProSight Duo Multi-Factor Authentication: ID Confirmation, Endpoint Remediation, and Secure Single Sign-on (SSO)
  Progent's Duo MFA managed services utilize Cisco's Duo technology to protect against compromised passwords by using two-factor authentication. Duo supports single-tap identity confirmation on Apple iOS, Android, and other out-of-band devices. With 2FA, whenever you sign into a protected online account and give your password you are asked to verify your identity on a unit that only you have and that uses a separate network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware token, a landline telephone, etc. You can designate multiple validation devices. To find out more about Duo two-factor identity authentication services, go to Cisco Duo MFA two-factor authentication services for access security.

ProSight Network Audits
Progent's ProSight Network Audits are a quick and low-cost way for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on a selection of the top remote monitoring and management (RMM) tools available, and supervised by Progent's world-class group of information technology professionals, ProSight Network Audits help you see how closely the configuration of your essential network assets adhere to leading practices. The Basic and Advanced options for ProSight Network Audit services are offered at a low, one-time cost and deliver immediate ROI like a cleaner Active Directory (AD) environment. Both also include one year of advanced remote network monitoring and management (RMM). Advantages can include lower-cost management, better compliance with information security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and recovery, and increased uptime. See more information about ProSight Network Audits network infrastructure assessment.

Progent's ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report is a low-cost service built around a brief phone interview with a Progent information assurance consultant. The fact-finding interview is designed to help assess your organization's preparedness to counter ransomware or recover rapidly after an attack by a ransomware variant like Ryuk, Maze, Sodinokibi, Mailto (aka Netwalker), Phobos, LockBit or Egregor. Progent will work with you personally to gather information concerning your existing AV defense and backup procedures, and Progent will then deliver a custom Basic Security and Best Practices Report describing how you can follow best practices to deploy an efficient security and backup/recovery environment that minimizes your vulnerability to a ransomware attack and meets your business needs. For details, visit The ProSight Ransomware Preparedness Report.

Additional Value-priced Service Packages Available from Progent
Specially priced service bundles available from Progent to help you achieve and prove compliance with regulatory and industry security standards include security vulnerability assessment and stealth penetration testing. Progent also offers expert disaster recovery planning consulting and business continuity planning consulting to help ensure you can return to operations quickly in case of a catastrophic failure due to a natural disaster, fire, cyber attack, human error, equipment breakdown, or any other foreseeable disruptive event.

Contact Progent to Find Out More about ProSight Reporting
For pricing information and to learn more about how ProSight Reporting services can cut management costs and increase network productivity, call Progent at 800-993-9400 or visit Contact Progent.