Computer Support for Mid-size Businesses

Value Pricing for IT Outsourcing
Progent bills at a competitive by-the-minute rate for technical support. Customers are not required to pay for retainers or monthly commitments that could cause paying for consulting that is never provided. Progent offers an extended hours online support program and does not bill for travel except for emergency help where on-site time is under four hours.

Important features and advantages of Progent's value pricing model include:

• Affordable By-the-Minute Rates
  Progent bills at competitive per minute rates for access to seasoned support professionals. Progent's Microsoft and Cisco Premier engineers are fast, efficient, and experienced. By charging a reasonable per-minute rate and solving issues fast, Progent offers small and mid-size businesses the top return-on-investment you can find in the country for information system support.

• Streamlined Engagement Model without Retainers or Surcharges for Standard Services
  Progent's streamlined per-minute engagement model requires no complex service agreements, minimum commitments, or concealed surcharges for support services provided during regular working hours. Many service organizations have minimum commitments or other extra fees that drive up support costs. For remote help, you are billed just for the actual minutes Progent spends working on your problem. If it only takes ten minutes to resolve your difficulty, then you only pay for those few minutes. For regularly scheduled on-site support calls booked more than one day in advance, you owe just for the period when Progent's expert is there on site fixing your problems. No on-site charges, driving fees, or expenses. Just our low by-the-minute rate. For urgent same-day on-site service calls, you could have to pay for the Progent engineer's travel time, but not at a higher expedited service rate. Since Progent maintains an extensive pool of seasoned engineers situated throughout the area and in key regions throughout the United States, a capable expert is usually nearby to assist you.

• Low Overhead Through Leveraged Technology
  Progent provides services as efficiently as feasible so as to come up with timely, affordable solutions. By taking advantage of advanced technology, Progent trims the costs from support logistics and reduces administrative expenses. Progent's online support and proactive monitoring drive service costs down dramatically by handling problems quickly and preventing catastrophic breakdowns. Progent's sophisticated virtual office environment allows Progent's consultants to spend more time on fixing IT problems and spend less time on logistics. Progent's extensive in-house support knowledge base enables Progent's engineers to evaluate and repair network trouble quickly and to cooperate with colleagues to deliver efficient solutions.

• Remote Support
  Progent is a leader in delivering secure online help to business information systems anywhere. When practiced correctly, online support provides significant productivity improvements and cost reductions by dealing with problems in a small percentage of the time that would be required for an on-premises service call. Progent's online service experts are able to resolve problems rapidly, and Progent's low-granularity pricing model for online support protects customers from having to pay for help that is never provided.

• Proactive Monitoring
  ProSight WAN Watch is a managed service intended to allow small and mid-size businesses to outsource network infrastructure monitoring and management. ProSight WAN Watch tracks the health and availability of core network appliances like routers, switches, firewalls, and wireless access points as well as servers and endpoints. Progent's ProSight LAN Watch server and desktop monitoring service provides remote monitoring of key servers and desktops, warns you of potential issues, tracks warranties, makes sure software patches and updates stay current, and creates actionable performance reports. Progent's 24x7 remote monitoring and management (RMM) services built on Microsoft System Center Operations Manager can help you identify and fix imminent network problems before they can disrupt your network. Progent can provide the online and onsite expertise of System Center 2016 Operations Manager (SCOM 2016) hybrid cloud consultants as well as Microsoft System Center 2012 Operations Manager consultants.