Fast and Affordable Remote Technical Support for Tukwila Washington Computer Systems
Immediate Online Help for Tukwila NetworksFor companies located in Tukwila Washington, Progent offers remote technical support for computer systems based on any mix of Microsoft Windows, Cisco, macOS and OS, or Linux platforms. Progent's Microsoft Premier consulting experts have delivered online troubleshooting to businesses in all 50 states in the United States. (Check out testimonials from Progent's clients.) Progent also can furnish the consultation services of Cisco CCIE-certified network specialists to solve challenging infrastructure problems, as well as the services of CISSP-accredited cybersecurity consultants to handle advanced security design and troubleshooting issues.

Progent's online technical support experts provide exceptional value due to the fact that they possess the practical experience and have access to the advanced technology needed to resolve most information system problems rapidly. This lowers direct costs because solutions require fewer billable minutes. Online help also avoids the cost of sending an engineer to your location. Your organization benefits even more with indirect costs by reducing or eliminating network outages and related losses stemming from business discontinuity, disgruntled clients, unproductive employees, and distracted executives. Progent's extensive remote consulting expertise is particularly valuable for businesses that rely on public clouds for vital network infrastructure or software like Azure, Microsoft 365 Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where onsite IT support may not be an alternative.

Progent's billing policy for remote support is structured to leverage your IT service dollar. Progent bills per minute for telephone-based consulting, so you owe only for the services that you receive. Unlike many online service firms, Progent imposes no initialization charge or minimum payments. Progent's one-minute granularity and simple model for billing do away with situations where speedy. minor repairs manage to turn into substantial invoices. Progent's penchant for disposing of problems efficiently means you saves cash.

Progent's Online Consulting and Technical Support Services
Over time, Progent has refined a collection of optimized tools and field-proven methodologies which promote the highest level of efficiency for remote technical support and troubleshooting for information systems of any size. Progent's online support team can access your company's environment without compromising network security.

Progent's proven customer support database system keeps thorough documentation of all support that Progent's clients have received. Progent's staff service personnel have the benefit of the records of support rendered to every Progent client by any Progent consultant. This archive of anomalies and responses is organized as an easily accessible proprietary database that enables Progent's remote support experts to share their experiences company-wide to make sure that the quality of Progent's support services improves daily. Progent's extensive list of certifications and close relationships with important vendors such as Cisco and Microsoft make available additional vast technical knowledge bases and allow priority access to vendors' in-house product engineers with the result that Progent's remote service specialists are able to find optimal resolutions in the least time.

Remote services available from Progent to businesses in Tukwila Washington include:

Progent's ProSight Subscription-based Services for Small and Medium Size Organizations
Progent provides a selection of budget-friendly, subscription-based services intended to enable small and mid-size businesses to benefit from the same cutting-edge IT solutions used by many of the world's leading enterprises. The ProSight line of network management outsourcing services addresses all critical facets of information technology including email content filtering, threat defense based on machine leaning, automated backup and disaster recovery, infrastructure management, virtual server hosting, and network resources documentation management. ProSight managed services offered by Progent include:

  • ProSight LAN Watch: Network, Server, and Endpoint Monitoring
    ProSight LAN Watch is Progent's network, server and endpoint monitoring service that incorporates state-of-the-art remote monitoring and management technology to help keep your network running at peak levels by checking the health of vital computers that power your business network. When ProSight LAN Watch detects a problem, an alarm is transmitted automatically to your designated IT staff and your Progent engineering consultant so that all looming problems can be resolved before they can disrupt your network. Learn more details about ProSight LAN Watch server and desktop monitoring services.
  • ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
    ProSight LAN Watch with NinjaOne RMM software delivers a centralized, cloud-driven platform for monitoring and managing your client-server infrastructure by providing an environment for streamlining common time-consuming jobs. These can include health checking, patch management, automated remediation, endpoint setup, backup and recovery, anti-virus protection, secure remote access, standard and custom scripts, asset inventory, endpoint status reports, and troubleshooting assistance. When ProSight LAN Watch with NinjaOne RMM spots a serious problem, it transmits an alarm to your designated IT staff and your Progent technical consultant so emerging problems can be taken care of before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring services.
  • ProSight WAN Watch: Network Infrastructure Management
    ProSight WAN Watch is an infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized businesses to map, track, enhance and debug their connectivity hardware like routers and switches, firewalls, and load balancers as well as servers, printers, client computers and other networked devices. Using cutting-edge RMM technology, ProSight WAN Watch makes sure that infrastructure topology maps are always current, captures and manages the configuration information of almost all devices on your network, tracks performance, and sends alerts when issues are discovered. By automating tedious management and troubleshooting processes, WAN Watch can cut hours off ordinary tasks such as making network diagrams, reconfiguring your network, finding appliances that require critical software patches, or resolving performance problems. Find out more about ProSight WAN Watch network infrastructure monitoring and management services.

  • ProSight Reporting: In-depth Reporting for Ticketing and Network Monitoring Applications
    ProSight Reporting is an expanding family of real-time and in-depth reporting tools created to integrate with the industry's top ticketing and remote network monitoring applications including ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to surface and contextualize key issues such as spotty support follow-up or machines with missing patches. By identifying ticketing or network health problems clearly and in near-real time, ProSight Reporting enhances network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring applications.

  • ProSight Data Protection Services: Managed Backup and Recovery
    Progent has partnered with leading backup/restore technology vendors to produce ProSight Data Protection Services (DPS), a portfolio of subscription-based offerings that provide backup-as-a-service. ProSight DPS products automate and monitor your backup operations and enable non-disruptive backup and fast recovery of vital files/folders, apps, system images, and VMs. ProSight DPS helps you protect against data loss resulting from equipment breakdown, natural disasters, fire, cyber attacks like ransomware, user error, ill-intentioned employees, or application bugs. Managed services in the ProSight DPS portfolio include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight ECHO Backup using Barracuda dedicated storage, and ProSight DPS MSP360 Cloud and On-prem Backup. Your Progent consultant can help you to identify which of these fully managed services are best suited for your network.

  • ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
    ProSight Email Guard is Progent's spam and virus filtering and email encryption service that incorporates the infrastructure of top data security companies to deliver centralized control and comprehensive protection for your email traffic. The powerful structure of Progent's Email Guard managed service integrates a Cloud Protection Layer with an on-premises gateway appliance to provide advanced protection against spam, viruses, Dos Attacks, Directory Harvest Attacks (DHAs), and other email-based threats. The Cloud Protection Layer serves as a preliminary barricade and keeps most unwanted email from making it to your network firewall. This decreases your exposure to external attacks and saves system bandwidth and storage space. Email Guard's onsite security gateway device adds a further level of analysis for inbound email. For outbound email, the local security gateway offers AV and anti-spam protection, DLP, and email encryption. The local security gateway can also help Exchange Server to track and safeguard internal email traffic that originates and ends inside your security perimeter. For more details, see Email Guard spam filtering and data leakage protection.

  • ProSight Multi-Factor Authentication with Cisco Duo: ID Confirmation, Endpoint Policy Enforcement, and Secure Single Sign-on (SSO)
    Progent's Duo authentication services incorporate Cisco's Duo cloud technology to defend against compromised passwords through the use of two-factor authentication (2FA). Duo enables one-tap identity confirmation on iOS, Google Android, and other out-of-band devices. Using Duo 2FA, whenever you sign into a secured online account and enter your password you are requested to verify your identity via a unit that only you have and that is accessed using a different network channel. A broad selection of out-of-band devices can be utilized as this second means of authentication such as an iPhone or Android or wearable, a hardware/software token, a landline phone, etc. You can designate several validation devices. For details about Duo identity authentication services, see Cisco Duo MFA two-factor authentication services.

  • ProSight Shared Call Desk: Outsourced and Co-managed Call Desk Services
    Progent's Co-managed Help Desk Service provides a seamless extension of your core support staff. End user access to the Service Desk, delivery of technical assistance, issue escalation, ticket generation and updates, performance measurement, and management of the support database are cohesive regardless of whether incidents are taken care of by your in-house network support organization, by Progent's team, or both. Your business has unrestricted versatility to expand or shrink your part of support activity as circumstances demand. Progent takes care of startup installation and provisioning of the professional services automation software as well as workflow documentation, testing and training. To find out more about ProSight Co-Managed Support, visit ProSight Co-Managed Help Desk.

  • ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
    ProSight Active Security Monitoring (ASM) is an endpoint detection and response (EDR) solution that incorporates SentinelOne's cutting edge behavior-based analysis technology to defend endpoints as well as servers and VMs against modern malware attacks like ransomware and email phishing, which routinely evade traditional signature-matching AV products. ProSight Active Security Monitoring safeguards on-premises and cloud-based resources and offers a unified platform to automate the entire threat progression including protection, infiltration detection, mitigation, remediation, and post-attack forensics. Key capabilities include one-click rollback using Windows Volume Shadow Copy Service and automatic system-wide immunization against newly discovered attacks. Progent is a SentinelOne Partner, reseller, and integrator. Read more about Progent's ProSight Active Security Monitoring endpoint protection and ransomware defense powered by SentinelOne technology.

  • ProSight Enhanced Security Protection: Endpoint Protection and Exchange Email Filtering
    Progent's ProSight Enhanced Security Protection managed services offer ultra-affordable in-depth protection for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for round-the-clock monitoring and responding to security threats from all vectors. ProSight ESP offers two-way firewall protection, intrusion alerts, device control, and web filtering via cutting-edge technologies incorporated within one agent accessible from a unified console. Progent's data protection and virtualization consultants can assist you to plan and implement a ProSight ESP deployment that addresses your organization's specific needs and that allows you achieve and demonstrate compliance with legal and industry information protection regulations. Progent will help you specify and configure policies that ProSight ESP will enforce, and Progent will monitor your network and react to alerts that require immediate attention. Progent's consultants can also help your company to install and test a backup and restore solution such as ProSight Data Protection Services (DPS) so you can recover rapidly from a potentially disastrous security attack such as ransomware. Find out more about Progent's ProSight Enhanced Security Protection unified physical and virtual endpoint security and Exchange email filtering.

  • Progent's Patch Management: Software/Firmware Update Management Services
    Progent's managed services for patch management offer businesses of all sizes a versatile and cost-effective alternative for assessing, validating, scheduling, applying, and documenting software and firmware updates to your dynamic IT network. In addition to optimizing the security and functionality of your IT environment, Progent's software/firmware update management services free up time for your IT staff to focus on more strategic projects and tasks that derive the highest business value from your information network. Find out more about Progent's patch management services.

  • ProSight Virtual Hosting: Hosted Virtual Machines at Progent's World-class Data Center
    With Progent's ProSight Virtual Hosting service, a small business can have its key servers and applications hosted in a protected Tier III data center on a high-performance virtual machine host set up and managed by Progent's network support experts. With the ProSight Virtual Hosting service model, the customer retains ownership of the data, the OS software, and the applications. Because the system is virtualized, it can be ported easily to a different hardware environment without a time-consuming and difficult configuration procedure. With ProSight Virtual Hosting, your business is not tied one hosting service. Learn more about ProSight Virtual Hosting services.

  • ProSight IT Asset Management: Infrastructure Documentation and Password Management
    Progent's ProSight IT Asset Management service is a cloud-based IT documentation management service that allows you to capture, maintain, find and protect data about your network infrastructure, procedures, business apps, and services. You can quickly find passwords or IP addresses and be warned automatically about impending expirations of SSL certificates ,domains or warranties. By cleaning up and managing your IT documentation, you can save up to 50% of time spent searching for critical information about your network. ProSight IT Asset Management features a centralized repository for holding and collaborating on all documents related to managing your business network such as standard operating procedures (SOPs) and How-To's. ProSight IT Asset Management also supports a high level of automation for gathering and associating IT data. Whether you're making enhancements, doing regular maintenance, or reacting to a crisis, ProSight IT Asset Management gets you the data you require the instant you need it. Learn more details about Progent's ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits are a quick and affordable way for small and mid-size organizations to obtain an unbiased evaluation of the overall health of their information system. Powered by some of the top remote monitoring and management (RMM) platforms available, and overseen by Progent's world-class team of IT experts, ProSight Network Audits help you see how closely the deployment of your core infrastructure assets conform to industry leading practices. Both the Basic and Advanced options for ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver instant benefits like a more manageable Active Directory environment. Both also come with a year of advanced remote network monitoring and management. Advantages can include easier network management, better compliance with data security regulations, higher utilization of IT assets, quicker problem resolution, more reliable backup and restore, and less downtime. Learn more about ProSight Network Audits IT infrastructure review.

The ProSight Ransomware Preparedness Report
The ProSight Ransomware Preparedness Report service is a low-cost service built around a brief interview with a Progent backup/recovery expert. The fact-finding interview is intended to evaluate your company's ability to stop or recover quickly after an assault by a ransomware strain such as Ryuk, WannaCry, NotPetya, or Locky. Progent will consult with you directly to collect information concerning your existing antivirus tools and backup platform, and Progent will then deliver a written Basic Security and Best Practices Report detailing how you can apply industry best practices to deploy a cost-effective security and backup/recovery system that aligns with your business needs. For details, refer to Progent's ProSight Ransomware Preparedness Report.

Additional Support Services Available from Progent
Progent offers the skills of world-class online consulting professionals for contract IT programs. Progent's rates for ongoing consulting projects are set according to the level of expertise of the engineers assigned. Progent's background in these important fields of information technology allows customers to complete critical projects economically and on schedule. Progent's special remote engineering services include:

  • Call Center Expertise
    Progent's Help Desk Call Center support alternatives for organizations with environments that incorporate Microsoft, Cisco, macOS and OS X, or UNIX/Linux technology include full-service Help Desk Call Center services, co-managed Help Desk services, and Helpdesk consulting. Progent's Standard Help Desk Services offer small businesses an end-to-end service desk solution that handles all facets of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem solving, and management reports. Progent provides service desk support at a substantial discount off Progent's regular desktop support rates, and Progent offers the additional option of fast as-needed escalation to Level 2 and Level 3 experts to handle complex issues.

    Progent's shared Help Desk services make it possible for your business to split the load for Help Desk services transparently between your in-house IT team and Progent's large roster of seasoned technical support engineers and subject matter experts. Progent's Co-managed Help Desk service is a collaborative service desk solution based on the leading PSA platform for managing service requests, ticket lifecycle, responsibility, progress tracking, and reporting.

    Progent's Call Center team of seasoned network professionals provides your computer users in Tukwila Washington rapid contact with a reliable network service group with substantial experience offering telephone-based help and remote diagnostics for IT systems based on Microsoft Windows, Cisco, Apple macOS and OS X, or UNIX/Linux technology. Progent's concentration is to give the Help Desk Call Center recognition as a solid contributor to business productivity, and Progent's intent is to solve instead of simply report technical problems.

  • Business Applications Services: Education, Development, and Troubleshooting
    Progent's Applications Experts Team offers phone-based professional consulting support and education in key business application areas such as ERP, MRP, custom programming for accounting packages, and Customer Relationship Management (CRM). Progent also can provide consulting expertise, custom development, and training for popular Microsoft applications including Microsoft CRM, Microsoft Project, Microsoft 365 Word, and Microsoft 365 Excel. To read additional information concerning Progent's expertise, customization, and education services, visit Progent's Applications Experts Services.

  • Centralized and Streamlined Management of Hybrid Cloud Networks
    Microsoft System Center centralizes and automates the management of hybrid cloud environments through advanced integration with Windows Server 2022, Windows 10 and Windows 11; cohesive integration of mixed-OS environments that incorporate various Linux distributions, Microsoft Hyper-V and VMware vSphere; and expanded cloud support including tighter integration with Intune for iPhone and Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-enhanced analytics and reporting. Progent's System Center consulting experts offer advanced online and on-premises expertise for all elements of System Center2including Operations Manager (SCOM), Configuration Manager (SCCM), Virtual Machine Manager (SCVMM), Data Protection Manager (SCDPM), Orchestrator, and Service Manager (SCSM). Progent can help you to design and configure a new implementation of System Center2, expand or optimize an existing one, upgrade efficiently from a prior release of System Center, or troubleshoot your System Center solution.

  • Online IT Infrastructure Monitoring Services
    Progent can deliver organizations in Tukwila Washington online IT infrastructure monitoring and reporting by providing Microsoft System Center Operations Manager expertise. Progent can tune Operations Manager to fit your business so that your network maintenance is proactive rather than reactive. By uncovering emerging issues before they result in network outages, system monitoring can minimize disruptive and costly network crises. Progent can also utilize server and infrastructure monitoring utilities such as Nagios and MRTG Graphical Traffic Load Monitor to troubleshoot UNIX/Linux, Sun Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems that incorporate multiple OS platforms.
How Your Tukwila Business Can Contact Progent's Remote Support Professionals
To get in touch with Progent about urgent phone-based expertise with Microsoft Windows, macOS and OS X, or Linux/UNIX environments, go to Progent's Urgent Remote Support, telephone 1-800-993-9400, or refer to Contact Progent. For offices and new businesses in Tukwila Washington, Progent's online computer support specialists are ready to provide professional and cost-effective IT support the instant your organization requires it. Over two decades of delivering remote repair services has led to Microsoft Partner status for Progent's consultants and has enabled Progent to acquire high-end troubleshooting skills and to refine remote access technology to solve network problems quickly while avoiding the expense and lost time associated with on-site service visits.

Even if your Tukwila business has a local freelance consultant or maintains an in-house organization that can deal with typical network issues, Progent's Microsoft certified engineers can offer an easy and seamless virtual extension of your local resources for situations when your regular service personnel either lack the availability or the experience to resolve unexpected system crises or especially complex integration projects.

Features of Progent's Online Network Support for Tukwila Washington
Progent's online support, remote repair, system security expertise, and system management services give companies in Tukwila Washington unparalleled leverage for your IT investment. Whether you need occasional phone help and Internet-based troubleshooting or ongoing Help Desk services and system management, Progent's professionals can deliver your organization world class network support while permitting you to avoid the expense and administration overhead of running a full-service in-house IT staff. Highlights of Progent's online help services include:

What Makes Progent Unique from Other Support Organizations?
Progent is a Microsoft Certified Partner support firm and Progent's staff size, depth of IT knowledge, refined support software, and familiarity with enterprise networking allow businesses to escape the pitfalls associated with excessive dependence on smaller service organizations, independent freelance service providers, or over-stretched in-house resources.

Progent stands out by offering:

How Does My Business Begin Receiving Online Technical Help from Progent?
To initiate Progent's online help offerings or to find out more about Progent's phone support programs, contact Progent at 1-866-PROGENT (866-776-4368) or refer to Contact Progent. If you have an urgent need for IT help, visit Immediate Online Support.



An index of content::

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    Progent's Technical Response Center provides national remote help for Windows and Cisco-based small office IT networks. Progent's Microsoft and Cisco-Certified support engineers provide telephone support and remote direct computer access to isolate and resolve technical problems quickly and affordably. The scope of technical expertise available from Progent's team of nationwide support engineers makes it possible to escalate even the toughest problems to qualified specialists as required.

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    Progent uses an enterprise-class service reporting system that stores and formats complete documentation for all delivered services. Unlike many independent consultants or local support firms who provide scant documentation or specifics of services performed, every service delivered by Progent is tracked by full documentation. Every Progent staff member has use of the service documentation transmitted by each staff member to each client. The discipline of documenting and archiving support activity allows more efficient support and avoids a slew of typical misfortunes such as when a service client is virtually held captive to a consultant who won't let go of the keys to the kingdom.

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    Dynamics Business Central (previously, formerly} called Microsoft Dynamics NAV and Navision) offers small and midsize businesses a single platform for financial management, inventory, operations, project management, purchasing, sales and marketing, supply chain, and business analytics. Progent's Dynamics Business Central experts can help company to manage your legacy Dynamics NAV system or migrate efficiently to a cloud-based, local, or hybrid deployment model.

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    24/7 Supplemental Help Desk Integration

    Progent's Standard Help Desk Services offer a comprehensive service desk solution that manages all aspects of online desktop support from service requests through trouble ticket generation, screen sharing, status tracking, problem resolution, and management reports. Support services are offered at a significant discount off Progent's regular Level 1 desktop service rates, and Progent can provide the option of rapid on-demand escalation to Level 2 and Level 3 experts to handle complex issues.

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    If your office computer system mixes Solaris platforms with MS Windows, Progent can show you how to incorporate your IT resources into a unified environment that allows all your OS platforms to run side by side for simple management, seamless information exchange, high availability, enhanced performance, and strong protection. Progent's Solaris and MS Windows coexistence support services include network architecture integration and support, consulting for Windows services for UNIX, online network monitoring and administration, online technical help and repair, in-person technical support, and Helpdesk support.

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    Stealth intrusion checking is a key component of any comprehensive network security plan. Progent's security experts can perform extensive penetration tests without the awareness of your company's internal network support resources. Unannounced penetration testing uncovers whether existing security monitoring systems such as intrusion incident warnings and event log analysis are correctly configured and consistently monitored. Progent can implement continuous automatic PEN testing to map your internal and external attack surface and to detect ways that vulnerabilities, improper configurations, harvested credentials, overlooked patches, and dangerous IT product defaults can be combined by hackers into the multi-front attacks common to the latest versions of ransomware.

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    If your office network mixes Sun Solaris platforms with MS Windows, Progent can show you how to integrate your servers into a unified network that allows all your OS platforms to coexist for easy administration, seamless information exchange, high reliability, superior performance, and tight security. Progent's Solaris and Windows integration support offerings include network architecture integration and support, support for Microsoft Windows services for UNIX (SFU), online server monitoring and management, online network support and repair, in-person technical support, and Help Desk support.

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    Progent's Technical Response Center (TRC) offers national extended hours remote support for networks based on Windows and Cisco technology. Progent's Microsoft and Cisco-Premier service experts offer after-hours telephone help and remote secure network connection to isolate and resolve technical problems rapidly and economically. The scope of IT experience represented by Progent's team of country-wide support engineers allows Progent to escalate even the toughest network issues to competent specialists as needed. For critical issues, the Technical Response Center endeavors to respond to your request for service in less than one hour.

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    ProSight ECHO Data Protection Services from Progent provide small and medium-sized businesses an affordable end-to-end service for cloud backup/disaster recovery. ProSight DPS automates and monitors your backup processes and allows fast restoration of vital data, applications and virtual machines that have become lost or damaged due to component failures, software glitches, disasters, human error, or malicious attacks like ransomware. ProSight Data Protection Services can help you back up, recover and restore files, folders, apps, system images, plus Microsoft Hyper-V and VMware virtual machine images. Critical data can be protected on the cloud, to a local storage device, or to both. Progent's BDR consultants can provide advanced support to configure ProSight Data Protection Services to be compliant with regulatory requirements such as HIPAA, FINRA, PCI and Safe Harbor and, when necessary, can help you to recover your critical information.

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    Progent's ProSight Active Security Monitoring utilizes cutting edge behavior-based AI tools by SentinelOne to defend endpoints and servers and VMs against recognized as well as zero-day ransomware variants like Ryuk, Maze, Sodinokibi, DopplePaymer, LockBit or Nephilim.

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    Progent's Meraki Wi-Fi access point experts offer remote and onsite support to assist organizations of all sizes to design, deploy, manage, upgrade or debug Wi-Fi networks that include Cisco Meraki APs. Progent can assist your business to set up and manage Cisco's Meraki-based wireless networks for sites that can range from a teleworker's home or a branch office all the way to a campus or a nationwide enterprise. Progent can also assist you to configure additional Cisco technology such as Catalyst and Nexus switches, ASR routers and ASA firewalls to create a cohesive ecosystem that delivers identical access, performance, security, ease of management and uptime for wired and wireless users irrespective of their mobility or computing device.

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    With Cisco Catalyst switches for small and medium-sized businesses, Cisco enables organizations to gain all the benefits of adding smart traffic control into their networks. Cisco's Catalyst switch product line allows you to enable features to make your IT network sufficiently robust to handle time-critical requirements, expandable to support growth, secure enough to guard restricted data, and capable of prioritizing and controlling traffic flows to optimize network operations. Progent's CCIE and CCNP certified consultants can show you how to select and deploy Cisco switches appropriate for your company. Also, Progent's CISSP certified security consultants can help you create a comprehensive security policy and configure Cisco Catalyst switches so they help support your security strategy. Cisco Catalyst switches that Progent supports include the Cisco Catalyst 2960 switches, Cisco Catalyst 3560 switches, Cisco Catalyst 4500 switches, and Catalyst 6500 Series Switches.

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    MS Office Communications Server provides Instant Messaging and presence in an extensible, world-class solution featuring advanced security, seamless integration with additional Microsoft products, an expandable, industry-standard development platform, and compliance with regulatory requirements such as HIPAA, SOX, and GLB. Communications Server offers cost savings and elevated business efficiencies, enhanced individual output, and better intellectual property protection. Microsoft Communications Server has been replaced by Lync Server, which in turn has been revamped and renamed Skype for Business. Progent's certified IM and Presence consultants can provide remote and onsite configuration support and mediation services for your Office Communications Server 2007 deployment and can assist you to evaluate the costs and benefits of migrating to Skype for Business. Progent can also assist you to design and implement a smooth migration that will add significant strategic value to your IT system

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    Microsoft System Center 2016 Virtual Machine Manager (SCVMM 2016) is a component of Microsoft's System Center 2016 suite of network monitoring and management products and is designed to provide a unified solution for deploying and managing virtualized datacenters across hybrid environments that can incorporate on-premises and hosted datacenters and Azure publics cloud services. Progent's Virtual Machine Manager 2016 consulting experts can help businesses of all sizes with any aspect of building, deploying, and maintaining a SCVMM 2016 ecosystem. Progent can assess your virtualization topology, help you upgrade efficiently from legacy releases of VMM, develop processes for building and deploying VMs and hosts, implement high-availability scale-out clusters, integrate your private cloud resources with public cloud services, configure virtual switches, write and debug PowerShell scripts, and assist you to evaluate the strategic advantages of new capabilities like Storage Replica and Shielded VMs. Progent's certified hypervisor professionals offer world-class Hyper-V consulting and VMware ESXi expertise.

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    • NetDocuments Telecommuters Engineers
    Specialist NetDocs DMS

    NetDocuments (NetDocs) is a cloud-based document management system built for the legal profession. Progent can provide online access to NetDocuments consultants who can assist legal departments and law firms to plan, configure, administer, tune, or debug a document management system environment based on NetDocs.
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