Fast Remote Support for Tukwila Washington Computer Networks
For organizations in Tukwila Washington, Progent provides online technical support for networks based on Microsoft, Cisco, Apple macOS and OS X, or Linux/UNIX platforms. Progent's Microsoft Certified professionals have delivered online troubleshooting to companies in every state in the United States. (Check out recommendations from Progent's customers.) In addition, Progent offers the consultation services of Cisco CCIE-certified network specialists to solve complex networking problems, plus the assistance of CISSP-accredited security consultants to handle high-level security architecture and diagnostic issues.
Progent's online technical support experts offer exceptional leverage because they have the real-world background and have access to the advanced technology necessary to solve most information system problems rapidly. Efficient support reduces direct expenses because solutions use up minimal billable minutes. Online help also avoids the cost of sending a consultant to your site. Your organization benefits additionally in indirect expenses by reducing or avoiding network outages and related costs stemming from business discontinuity, disgruntled customers and vendors, idle employees, and distracted management. Progent's extensive remote consulting know-how is especially valuable for businesses that depend on public clouds for vital network infrastructure or software like Azure, Exchange Online, Amazon Web Service, Google Cloud Platform (GCP), or where on-premises support may not be useful.
Progent's billing model for online support is designed to leverage your network support dollar. Progent charges by the minute for telephone-based assistance, so you are billed exclusively for the support that you actually get. Unlike many online service firms, Progent imposes no initialization fee or minimum payments. Progent's one-minute granularity and clean policy for billing avoid scenarios where quick fixes manage to end up as major bills. Progent's penchant for solving problems quickly means you saves money.
Progent's Online Consulting and Troubleshooting Expertise
Through years of experience, Progent has mastered a set of customized technologies and proven methodologies that allow the maximum level of effectiveness for remote help and repair for information systems of all sizes. Progent's Technical Response Center can communicate with your computer system without violating system security.
Progent's powerful technical support reporting application maintains extensive documentation for the service that Progent's clients have been provided. Progent's staff engineers have the benefit of the specifics of support delivered to each Progent customer by any engineer. This archive of trouble tickets and responses is structured as a quickly exploitable support knowledge base that allows Progent's online technical engineers to share their knowledge with the whole team to ensure that the effectiveness of Progent's support services grows over time. Progent's extensive list of certifications and working associations with important vendors including Cisco and Microsoft make available other extensive technical support databases and permit fast access to vendors' in-house product engineers with the result that Progent's remote consulting experts are able to determine optimal resolutions quickly.
Online technical support services available from Progent to customers in Tukwila Washington include:
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Authorized Microsoft Windows Support
Progent's Microsoft-premier remote service engineers offer computer repair and consulting assistance for the complete line of Microsoft server platforms. Progent is a Microsoft Certified Partner and can provide your business the assistance of support engineers who can assist your company with a wide range of technology support services including Windows Server 2022 planning and migration services,
Microsoft Windows Server 2019 migration,
Windows Server 2016 integration for hybrid systems, Windows Server 2012 R2 integration,
Windows Server 2008 maintenance,
MS Exchange 2019 planning and configuration,
MS Exchange Server 2016 planning and deployment, Exchange Server 2013 consulting,
Exchange 2010 monitoring and support,
SharePoint 2019 design and deployment, SharePoint 2016 migration and hybrid deployment consulting services, Microsoft Teams integration, Microsoft Skype for Business Server planning and deployment consulting, Lync Server 2013 management, and Office Communications Server upgrade,
Microsoft Forefront Threat Management Gateway administration and ISA Server 2006 migration, Microsoft SQL Server 2019 integration expertise, MS SQL Server 2017 consulting, SQL Server 2016 integration and programming and SQL Server 2014 consulting,
Systems Center Operations Manager system monitoring,
Project Server and Project Server Online planning,
Microsoft Office Access Application Development,
Small Business Server consulting, and
Windows 2012 R2 Essentials cloud integration.
Progent also can deliver a broad array of cost-effective PC desktop consulting and support services to assist your business to deploy, configure, troubleshoot, and manage desktop PCs and notebooks based on Microsoft Windows. Progent's PC desktop support services cover areas such as offering Windows 11 system design and upgrade assistance and Windows 10 configuration consulting, plus System Center 2012 Configuration Manager (SCCM 2012) design and installation, System Center 2016 Configuration Manager cloud integration, and Intune consulting to streamline the management of your PCs along with your cloud-connected tablets and smartphones.
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Contact a Cisco CCIE for Complex Infrastructure Troubleshooting
The Cisco Certified Internetwork Expert credential is the top accreditation for networking consultants, and indicates an individual's technical skills at the expert level. CCIEs can deal with even the most difficult problems occurring in network infrastructure design, installation, maintenance, protection, and problem solving. Cisco CCIEs work with the highest priority with Cisco's in-house product support engineers in analyzing problems with Cisco IOS network administration utilities and developing workarounds or identifying program patches. Cisco qualified CCIEs offer excellent cost-effectiveness since their broad expertise permits them to solve problems quickly. In common instances, less experienced engineers can wrestle for many hours or days with the same tasks that a Cisco-qualified CCIE can resolve in minutes. Progent's Cisco CCIE certified support experts can interface to your network via advanced remote troubleshooting tools to provide fast, secure, and affordable diagnosis and repair.
Seattle Metro Area Contact Information:
Progent offers consulting services and onsite technical support throughout the Seattle Metro Area.
Progent locations in Seattle Metro Area
Progent's Cisco CCIEs can provide assistance with the entire range of Cisco's top-selling family of infrastructure appliances by offering consulting services such as:
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Ransomware 24x7 Hot Line: Call 800-462-8800
Progent's Ransomware 24x7 Hot Line is designed to assist you to take the urgent first step in responding to a ransomware assault by putting out the fire. Progent's remote ransomware expert can help you to identify and quarantine breached servers and endpoints and guard clean assets from being compromised. If your Tukwila system has been penetrated by any strain of ransomware, don't panic. Get immediate help by calling Progent's Ransomware Hot Line at 800-462-8800. For more information, see Progent's Ransomware 24x7 Hot Line.
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Ransomware Recovery Help
Progent's ransomware recovery consultants can assist your Tukwila business to reconstruct a network damaged by a ransomware attack such as Ryuk, Maze, Sodinokibi, Netwalker, Conti or Egregor. Progent's team of IT security experts bring the wide range of knowledge required to reconstruct all critical components of a targeted system quickly and with little loss of data. To learn more, visit Progent's ransomware removal and business continuity expertise.
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CISSP and ISSAP Certified Network Security Specialists
Progent's certified CISSP and CISSP-ISSAP cybersecurity experts offer a range of security services to bolster the safety of your Windows, Apple macOS and OS X, Linux, or UNIX environment against assaults or help you to clean up rapidly following a damaging penetration. Security support services offered by Progent cover in depth data security and compliance evaluation using tools such as GFI LANguard Network Security Scanner, AMAP Application Scanner, and products from Metasploit and Netcat; fast recuperation from malicious assaults; setting up firewalls; establishing secure architectures for remote and mobile communication; securing your messaging system from viruses, spam and DHA attacks; and managing 24x7 proactive monitoring.
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Hybrid Cloud Integration

Progent can provide advanced online consulting support to help organizations of all sizes connect their IT infrastructure with leading public clouds including Azure and Amazon AWS. Progent can help your IT team to plan and administer hybrid ecosystems that can include Windows and Linux operating systems and applications in both cloud-based systems or in hybrid network models that seamlessly combine local resources as well as cloud services. To help you to incorporate public cloud services with physical datacenters, Progent offers a range of cloud integration support services that include Microsoft 365 Exchange Online integration solutions with on-premises Exchange deployments,
Azure hybrid cloud planning and deployment services, Amazon Web Services (AWS) hybrid cloud solutions, Amazon Web Marketing Service (WMS) development and troubleshooting, and Google Cloud Platform integration consulting. Progent has more than 20 years of background delivering high-level consulting support remotely, and Progent can help you successfully carry out your cloud integration initiatives quickly and affordably.
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VMware Site Recovery Manager Consulting
VMware's Site Recovery Manager is an extension to VMware vCenter that lets you specify, automate and verify a repeatable workflow for recovering applications and services rapidly following a breakdown. SRM supports centrally managed and automated recovery, application mobility, and transparent site migration, failback and re-protect. Site Recovery Manager also allows non-disruptive testing for disaster recovery, updates and patches and can generate reports to verify full service recovery, validate SLAs and prove compliance. Progent offers the skills of a VCDX certified VMware Site Recovery Manager consulting expert to assist your organization to design, deploy, test and maintain a disaster recovery system based on VMware SRM.
Progent's VMware vSphere experts have in-depth understanding of VMware vCloud Director (vCD), vRealize Automation (vRA), vRO and vCloud Suite used for administering private and hybrid cloud environments that deliver high availability, data security, and disaster recovery. Progent also offers advanced VMware NSX consulting from a VCDX-NV certified network architect to assist your organization to plan and deploy a completely virtualized Software Defined Data Center (SDDC) that can be set up or re-purposed in minutes and administered with a high degree of automation independent of the hardware making up the basic network infrastructure.
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UNIX/Linux, Sun Solaris, and Apple macOS and OS X Expertise
Progent's UNIX, Linux consultants and Apple macOS and OS X specialists can provide online support services to cover a broad array of information technologies such as system architecture, email systems, system and operational security, plus UNIX/Linux and Windows integration. For server consolidation and simplified administration in networks that combine Linux and Windows, Progent can provide VMware vSphere consulting and Citrix support. Progent can also assist with transitioning from older applications to MS Windows or Linux-powered environments. Progent's group-oriented methodology for resolving network issues enables fast escalation, if necessary, to engineers with task-relevant experience to handle complex situations. This expedites repair of critical problems, minimizes network downtime, and cuts support expense.
Major Linux platforms for which Progent offers expert support include:
RedHat
SUSE
Debian GNU/Linux
Slackware
Ubuntu
Progent's ProSight Managed IT Services for Small and Mid-size Organizations
Progent provides a family of budget-friendly, subscription-based services intended to allow small and medium-size organizations to utilize the same advanced technology deployed by many of the world's top enterprises. The ProSight line of network monitoring and management services addresses all critical facets of information technology such as email protection, security and compliance, automated backup/recovery, network infrastructure management, VM cloud hosting, and network asset documentation management. ProSight managed services offered by Progent include:
- ProSight LAN Watch: Network, Server, and Endpoint Monitoring Services
ProSight LAN Watch is Progent's network, server and endpoint monitoring managed service that uses state-of-the-art remote monitoring and management (RMM) technology to keep your IT system operating at peak levels by tracking the health of critical assets that power your business network. When ProSight LAN Watch detects an issue, an alarm is transmitted automatically to your specified IT staff and your Progent consultant so any potential problems can be resolved before they can impact productivity. Learn more details about ProSight LAN Watch server and desktop monitoring consulting.
- ProSight LAN Watch with NinjaOne RMM: Unified RMM Solution for Networks, Servers, and Workstations
ProSight LAN Watch with NinjaOne RMM software delivers a unified, cloud-driven platform for managing your client-server infrastructure by offering tools for streamlining common time-consuming tasks. These include health monitoring, patch management, automated repairs, endpoint setup, backup and restore, anti-virus protection, secure remote access, built-in and custom scripts, asset inventory, endpoint status reporting, and debugging support. When ProSight LAN Watch with NinjaOne RMM identifies a serious issue, it sends an alarm to your designated IT management staff and your assigned Progent consultant so that potential problems can be fixed before they impact productivity. Find out more details about ProSight LAN Watch with NinjaOne RMM server and desktop remote monitoring consulting.
- ProSight WAN Watch: Network Infrastructure Remote Monitoring and Management
Progent's ProSight WAN Watch is a network infrastructure monitoring and management service that makes it easy and affordable for small and mid-sized organizations to map, track, reconfigure and debug their networking appliances such as switches, firewalls, and wireless controllers as well as servers, client computers and other networked devices. Incorporating state-of-the-art Remote Monitoring and Management technology, ProSight WAN Watch ensures that infrastructure topology maps are always current, copies and manages the configuration of virtually all devices on your network, tracks performance, and sends alerts when problems are detected. By automating complex network management processes, WAN Watch can knock hours off common tasks such as network mapping, reconfiguring your network, locating devices that require important updates, or identifying the cause of performance issues. Learn more about ProSight WAN Watch infrastructure management services.
- ProSight Reporting: Real-time and In-depth Reporting for Ticketing and Network Monitoring Applications
ProSight Reporting is a growing suite of in-depth reporting tools designed to work with the top ticketing and remote network monitoring platforms such as ConnectWise Manage, ConnectWise Automate, Customer Thermometer, Auvik, and SentinelOne. ProSight Reporting incorporates Microsoft Graph and features color coding to highlight and contextualize critical issues like spotty support follow-up or machines with out-of-date AVs. By identifying ticketing or network health concerns clearly and in near-real time, ProSight Reporting improves network value, lowers management overhead, and saves money. For details, see ProSight Reporting for ticketing and network monitoring platforms.
- ProSight Data Protection Services (DPS): Managed Backup and Recovery
Progent has partnered with advanced backup/restore product companies to create ProSight Data Protection Services (DPS), a selection of management offerings that deliver backup-as-a-service. ProSight DPS services automate and track your backup operations and allow transparent backup and rapid recovery of critical files/folders, applications, system images, and VMs. ProSight DPS lets your business recover from data loss resulting from equipment failures, natural calamities, fire, cyber attacks like ransomware, user error, malicious employees, or software bugs. Managed backup services in the ProSight Data Protection Services selection include ProSight DPS Altaro VM Backup, ProSight 365 Total Backup (formerly Altaro Office 365 Backup, ProSight DPS ECHO Backup based on Barracuda dedicated storage, and ProSight MSP360 Cloud and On-prem Backup. Your Progent service representative can assist you to determine which of these managed backup services are best suited for your IT environment.
- ProSight Email Guard: Inbound and Outbound Spam Filtering and Data Leakage Protection
ProSight Email Guard is Progent's spam filtering and email encryption service that uses the infrastructure of top information security companies to deliver web-based control and comprehensive protection for your email traffic. The hybrid architecture of Email Guard combines a Cloud Protection Layer with a local gateway device to provide advanced protection against spam, viruses, Denial of Service (DoS) Attacks, DHAs, and other email-based malware. The Cloud Protection Layer serves as a first line of defense and blocks most threats from reaching your security perimeter. This reduces your exposure to inbound threats and conserves network bandwidth and storage. Email Guard's on-premises gateway appliance adds a deeper level of inspection for inbound email. For outbound email, the local gateway provides AV and anti-spam filtering, policy-based Data Loss Prevention, and email encryption. The on-premises security gateway can also help Microsoft Exchange Server to monitor and safeguard internal email traffic that stays inside your security perimeter. For more information, see Email Guard spam and content filtering.
- ProSight MFA with Cisco Duo: Access Security, Endpoint Remediation, and Secure Single Sign-on (SSO)
Progent's Duo MFA services incorporate Cisco's Duo technology to defend against password theft through the use of two-factor authentication. Duo enables one-tap identity confirmation with Apple iOS, Android, and other out-of-band devices. With Duo 2FA, when you log into a secured application and enter your password you are requested to confirm your identity via a device that only you have and that is accessed using a separate network channel. A wide range of devices can be used for this second means of ID validation including an iPhone or Android or watch, a hardware/software token, a landline phone, etc. You may designate multiple validation devices. For details about Duo two-factor identity authentication services, see Duo MFA two-factor authentication (2FA) services for access security.
- ProSight Co-Managed Call Desk: Outsourced and Shared Help Desk Services
Progent's Shared Help Desk Service provides a transparent extension of your internal network support resources. End user interaction with the Service Desk, provision of support, problem escalation, ticket creation and tracking, performance measurement, and maintenance of the service database are cohesive whether issues are resolved by your internal network support resources, by Progent's team, or by a combination. Your business has unrestricted versatility to extend or reduce your part of IT support work as required. Progent takes care of startup installation and onboarding of the professional services automation (PSA) software as well as workflow documentation, testing and education.
For details about ProSight Shared Support, refer to ProSight Shared Support.
- ProSight Active Security Monitoring: Endpoint Protection and Ransomware Defense
Progent's ProSight Active Security Monitoring is an endpoint detection and response (EDR) solution that utilizes SentinelOne's next generation behavior-based machine learning technology to defend endpoints and physical and virtual servers against new malware attacks like ransomware and email phishing, which easily escape legacy signature-based anti-virus tools. ProSight ASM protects on-premises and cloud resources and offers a single platform to automate the complete threat progression including blocking, identification, containment, remediation, and forensics. Top capabilities include single-click rollback with Windows VSS and real-time system-wide immunization against new threats. Progent is a SentinelOne Partner, reseller, and integrator. Learn more about Progent's ProSight Active Security Monitoring (ASM) endpoint security and ransomware defense powered by SentinelOne technology.
- ProSight Enhanced Security Protection: Endpoint Protection and Microsoft Exchange Filtering
Progent's ProSight Enhanced Security Protection (ESP) services deliver economical in-depth security for physical and virtual servers, desktops, smartphones, and Exchange Server. ProSight ESP uses adaptive security and modern behavior analysis for continuously monitoring and responding to security assaults from all vectors. ProSight ESP delivers firewall protection, penetration alerts, device control, and web filtering through cutting-edge tools incorporated within a single agent accessible from a single control. Progent's data protection and virtualization experts can help you to plan and configure a ProSight ESP environment that meets your company's specific needs and that helps you demonstrate compliance with legal and industry information security regulations. Progent will assist you specify and configure security policies that ProSight ESP will manage, and Progent will monitor your network and react to alerts that call for immediate attention. Progent can also help you to install and verify a backup and restore solution like ProSight Data Protection Services (DPS) so you can get back in business rapidly from a destructive cyber attack such as ransomware. Learn more about Progent's ProSight Enhanced Security Protection (ESP) unified endpoint security and Exchange email filtering.
- Progent's Patch Management: Software/Firmware Update Management Services
Progent's support services for patch management provide businesses of all sizes a flexible and cost-effective solution for assessing, validating, scheduling, implementing, and documenting software and firmware updates to your ever-evolving information network. In addition to maximizing the security and reliability of your IT environment, Progent's software/firmware update management services free up time for your in-house IT staff to focus on more strategic projects and activities that derive maximum business value from your information network. Read more about Progent's software/firmware update management support services.
- ProSight Virtual Hosting: Hosted Virtual Machines at Progent's Tier III Data Center
With Progent's ProSight Virtual Hosting service, a small business can have its key servers and apps hosted in a secure fault tolerant data center on a fast virtual machine host configured and maintained by Progent's IT support experts. With Progent's ProSight Virtual Hosting model, the customer owns the data, the OS software, and the apps. Since the system is virtualized, it can be moved easily to a different hosting environment without requiring a lengthy and difficult reinstallation procedure. With ProSight Virtual Hosting, your business is not tied a single hosting provider. Find out more about ProSight Virtual Hosting services.
- ProSight IT Asset Management: Network Infrastructure Documentation and Password Management
ProSight IT Asset Management service is an IT infrastructure documentation management service that allows you to capture, update, find and protect information about your network infrastructure, processes, applications, and services. You can instantly find passwords or serial numbers and be warned about upcoming expirations of SSL certificates ,domains or warranties. By cleaning up and organizing your network documentation, you can save as much as half of time wasted trying to find vital information about your IT network. ProSight IT Asset Management includes a common repository for storing and sharing all documents required for managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT information. Whether you're making enhancements, doing regular maintenance, or reacting to an emergency, ProSight IT Asset Management gets you the knowledge you require as soon as you need it. Learn more about ProSight IT Asset Management service.
ProSight Network Audits
Progent's ProSight Network Audits offer a fast and affordable alternative for small and medium-size organizations to get an unbiased assessment of the health of their network. Based on a selection of the leading remote monitoring and management tools in the industry, and overseen by Progent's certified team of IT experts, ProSight Network Audits help you see how closely the configuration of your essential network assets conform to industry best practices. The Basic and Advanced versions of ProSight Network Audit services are offered at a low, one-time cost and deliver instant ROI like a cleaner Active Directory (AD) environment. Both also include a year of cutting-edge remote network monitoring and management. Benefits can include lower-cost management, better compliance with government and industry security requirements, more efficient utilization of IT assets, quicker troubleshooting, more reliable backup and restore, and higher availability. Read more information about Progent's ProSight Network Audits network infrastructure review.
The ProSight Ransomware Preparedness Report
Progent's ProSight Ransomware Preparedness Report service is an affordable service based on a brief discussion with a Progent information assurance expert. The interview is intended to help assess your organization's ability to stop or recover quickly after an attack by a ransomware strain like Ryuk, WannaCry, MongoLock, or Locky. Progent will consult with you personally to gather information concerning your current antivirus tools and backup/recovery system, and Progent will then deliver a written Basic Security and Best Practices Report document describing how you can apply industry best practices to create an efficient AV and backup/recovery environment that meets your company's requirements. For details, see Progent's ProSight Ransomware Preparedness Report.
Additional Consulting Programs Offered by Progent
Progent offers the skills of seasoned remote consulting experts for contract information technology programs. Billing rates for longer-term development or consulting projects are set according to the level of expertise of the engineers involved. Progent's experience with these important fields of information technology allows clients to execute critical projects within budget and on time. Progent's special remote consulting solutions include:
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Call Center Services
Progent's Help Desk Call Center service options for companies with environments that incorporate Windows, Cisco, macOS and OS X, UNIX, or Linux products include full-service Help Desk services, shared Helpdesk services, and Helpdesk consulting.
Progent's Standard Help Desk Services offer smaller businesses a comprehensive service desk solution that manages all facets of remote desktop technical support from initial requests through trouble ticket generation, remote desktop control, status tracking, problem resolution, and reporting. Progent provides call desk services at a significant discount off Progent's regular desktop support rates, and Progent can provide the option of rapid as-needed escalation to Level 2 and Level 3 experts to handle challenging problems.
Progent's Help Desk sharing services make it possible for your business to share the load for Help Desk services seamlessly between your IT team and Progent's nationwide pool of certified desktop support engineers and subject matter experts. Progent's Help Desk Co-management service is a collaborative service desk solution based on the leading professional services automation platform for handling end-user service requests, ticketing, accountability, status tracking, and metrics.
Progent's Help Desk team of seasoned network consultants offers your workers in Tukwila Washington fast assistance from a dependable support group with years of experience delivering phone help and online troubleshooting for computer environments powered by Microsoft, Cisco, macOS and OS X, UNIX, or Linux components. Progent's concentration is to earn the Help Desk the reputation as a significant enabler of company success, and Progent's intent is to fix rather than just report network issues.
- Business Applications Support: Education, Programming, and Problem Solving
Progent's Applications Consulting Group can supply phone-based advanced engineering support and training in key application fields including Enterprise Requirements Planning, MRP, custom financial systems, and Customer Relationship Management. Progent also can provide expertise, programming, and education for familiar Microsoft business applications such as Microsoft CRM, MS Office Project, Office Word, and Office Excel. To learn more concerning Progent's expertise, custom development, and education services, refer to Progent's Business Application Experts Group.
- Centralized and Automated Administration of Hybrid Cloud Networks
Microsoft System Center unifies and automates the management of hybrid cloud networks by offering advanced integration with Windows Server 2022, Windows 10 and Windows 11; seamless integration of heterogeneous networks that incorporate Linux, Microsoft Hyper-V and VMware; and better public and private cloud support such as closer integration with Intune for iPhone and Google Android smartphone administration plus built-in integration with Operations Management Suite (OSM) for cloud-based analytics. Progent's System Center consultants can provide advanced remote and on-premises support for all components of System Center2including Operations Manager, Configuration Manager (SCCM), Virtual Machine Manager, Data Protection Manager, Orchestrator, and Service Manager (SCSM). Progent can assist organizations of any size to design and configure a new deployment of System Center2, expand or tune an existing one, upgrade efficiently from a prior version of System Center, or troubleshoot your System Center environment.
- Remote Hybrid Network Monitoring and Reporting Support
Progent can deliver companies in Tukwila Washington remote IT infrastructure monitoring by providing System Center Operations Manager (SCOM) consulting. Progent can adapt Operations Manager for your environment so that your IT support is proactive and automated. By detecting potential trouble spots before they evolve into crashes, remote monitoring can ward off disruptive and expensive network failures. Progent can also assist with server and infrastructure monitoring tools like Nagios and MRTG to diagnose UNIX, Linux, Solaris, or macOS and OS X systems, Microsoft Windows environments, or systems based on multiple operating systems.
How Your Tukwila Business Can Contact Progent's Remote Support Experts
To get in touch with Progent about emergency phone-based support with Microsoft, Apple macOS and OS X, or Linux computer systems, go to Progent's Emergency Remote Help, call 1-800-993-9400, or go to Contact Progent.
For companies and startups in Tukwila Washington, Progent's phone-based computer support engineers are ready to deliver expert and cost-effective IT help the instant your business has to have it. More than two decades of delivering online technical assistance has led to Microsoft Partner certification for Progent's consulting experts and has helped Progent to acquire world-class troubleshooting capability and to fine tune online connectivity tools to solve computer problems rapidly while eliminating the cost and lost time associated with on-site support visits.
Even if your Tukwila office has a regular freelance consultant or employs a full time organization that can deal with ordinary network problems, Progent's Microsoft certified engineers can still offer an easy and seamless remote expansion of your local resources for situations when your regular IT support personnel either lack the time or the expertise to fix sudden network emergencies or particularly complicated integration projects.
Advantages of Progent's Network Help for Offices in Tukwila Washington
Progent's remote network troubleshooting services enable your Tukwila company to have the benefits of timely, enterprise-level IT support without the expense of maintaining an in-house IT staff. Your information system will acquire added business worth by being more available, efficient, and secure. Advantages to your business include:
- Seamless virtual extension of your on-site IT resources
For most businesses in Tukwila Washington, local computer support providers, whether made up of freelance consultants or an in-house IT staff, can take care of the majority of technical issues. However, major troubles sometimes strike when local resources are overstretched or absent, and some problems may stem from IT products that is unfamiliar to your onsite service technicians. In these instances, Progent's on-call service specialists provide a convenient, quick, and budget-friendly way to augment your regular help and to pass on useful knowledge to increase your capability to deal with downstream problems locally.
- Less Dependence on Individual Consultants
For IT maintenance, smaller companies commonly rely on individual freelance consultants. Although independent service people have smaller internal costs than big service companies and can afford to charge lower rates, they are sometimes overbooked, making it impossible to respond quickly to crisis situations. If an independent consultant is occupied with another client, sick, on vacation, or in class, the absence of fallback personnel may require your business to wait for assistance during an emergency. As your network expands, system downtime and trouble with vital applications become more costly. The money you thought you were saving on a freelancer can be eaten up quickly by reduced productivity. Progent provides a reliable source of backup support expertise to insure your network is always up and running.
- Build a Solid Basis for Seamless Growth
Businesses typically start with an IT system implemented on a modest budget. Without a proper framework, slap-dash repairs often get thrown on top of a weak foundation. As a company grows, reliability and scalability problems can impede the productivity of the business. These poorly designed systems require careful analysis, smart long-term planning, and broad-based technical knowledge to upgrade to a network architecture that can offer the solid foundation to handle critical business demands and facilitate future growth.
- Interact with Solution Providers Rather Than Product Vendors
Smaller offices need advice and technical education to navigate through an increasingly complex maze of product options available for promoting business success and improving efficiency. They hardly need a network consultant who is trying to sell a certain vendor's products. IT support and product selling can lead to a situation where the proposed
solution is built around a predetermined technology instead of the genuine needs of a business. Progent avoids these conflicts by offering just services instead of products. This enables Progent to align technical expertise with the best needs of clients.
How Is Progent Different from Other Support Organizations?
Progent is a Microsoft Certified Partner consulting company and Progent's staff size, breadth of IT expertise, fine tuned support software, and understanding of corporate IT allow businesses to avoid the pitfalls of excessive reliance on smaller service organizations, independent freelance consultants, or limited internal IT help.
Progent adds value by offering:
- Certified Expertise in Microsoft's Complete Line of Servers
Progent can provide in-depth expertise for Microsoft's leading server platforms with services such as Windows Server 2022 planning and integration services, Windows Server 2019 migration consulting, Windows Server 2016 hybrid cloud integration, Windows Server 2012 R2 migration and deployment support services, Windows Server 2008 migration, Windows 2003 upgrades, MS Exchange Server 2019 integration, MS Exchange 2016 planning and deployment, Exchange 2013 configuration, Microsoft Exchange 2010 Server maintenance, Microsoft Exchange 2007 Server and Microsoft Exchange 2003 Server moves, plus Microsoft SQL Server 2019 configuration expertise, Microsoft SQL Server 2017 planing and migration, Microsoft SQL Server 2016 integration, SQL Server 2014 support, and SQL Server maintenance.
- Value Pricing
Progent's pricing model is to bill for phone support and on-site visits by the minute. Consequently, you owe exclusively for received services. Progent does not demand a more expensive rate for off-hours or priority support, and inside California or in regions where Progent provides on-site service, Progent does not charge for travel except for emergency support where on-site time is less than 4 hours. In addition, Progent applies no startup charge and requires no retainer for services delivered during regular business hours. Many service firms impose large minimum payments or charge for every fifteen minutes or longer. Progent's one-minute granularity does away with big bills for fast repairs so you will not be tempted to permit simple problems to fester.
- Knowledge Transfer
Progent is committed to knowledge transfer from Progent's consultants to customers. By educating clients to deal with problems that are within their scope, Progent can focus on delivering hard-to-find skills where Progent has little competition. Companies who utilize familiar independent consultants or who maintain internal support staffs benefit when Progent transfers knowledge about new technology and proven processes to make their networks more robust, secure, and productive.
- Remote Network Monitoring with Microsoft Operations Manager
Progent is one of the only consulting firms to offer round-the-clock network tracking services based on MS System Center Operations Manager. Microsoft System Center Operations Manager allows your network maintenance to be proactive rather than reactive. By uncovering possible issues before they result in lost productivity, network monitoring can keep your information network from stressful and expensive service losses.
How Does Our Company Start Receiving Remote Technical Help from Progent?
To initiate Progent's online help services or to learn more about Progent's online support programs, call Progent at 1-866-PROGENT (866-776-4368) or visit Contact Progent. If you have an urgent requirement for network support, visit Immediate Network Support.