Progent has 20 years of background helping small and mid-size businesses to plan, implement, tune, administer, and troubleshoot computer networks that incorporate telecommuters.
Progent's team of expert software programmers, relational database architects, and project management consultants can help large businesses to complete development projects for Windows, Linux/UNIX, or Web applications. Progent's enterprise co-sourcing services include fast access to seasoned program managers for advanced planning and program co-ordination or Progent can help customers fill in expertise gaps by offering relational database architects and software programmers experienced in developing RDBMS applications based on Microsoft SQL Server, Oracle, or MySQL. Progent's SharePoint experts can assist clients to incorporate SharePoint with other data sources like Microsoft SQL and Office Excel to create data-driven intranets and web portals. Progent also offers experience with web development technologies and can assist businesses to build, enhance, repair, or port web-based applications to utilize the most current web technology.
ProSight IT Asset Management is an IT infrastructure documentation management service that allows you to create, update, find and protect data about your IT infrastructure, procedures, business apps, and services. You can quickly locate passwords or serial numbers and be alerted automatically about impending expirations of SSLs or domains. By updating and managing your IT documentation, you can save up to 50% of the time spent looking for vital information about your IT network. ProSight IT Asset Management features a common location for storing and sharing all documents related to managing your business network such as standard operating procedures and self-service instructions. ProSight IT Asset Management also offers a high level of automation for gathering and relating IT data. Whether you're making enhancements, performing maintenance, or responding to an emergency, ProSight IT Asset Management delivers the information you need the instant you need it.
Microsoft Systems Management Server provides added capability for change and configuration management of Windows-based networks through introducing Feature Packs. Feature Packs lower the overall operational costs of managing and configuring software products by making it simpler to install system images, manage mobile computers, and run management utilities. In addition to alerting you about ways to cut management costs by installing SMS 2003 Feature Packs, Progent's consulting experts can show you how to plan and implement IT tasks involving processes that Feature Packs are designed to streamline. Progent's adoption and upgrade services can lower cost and eliminate business disruption as you transition to the latest operating systems and programs. Progent's wireless engineers can help you develop efficient procedures and policies to manage handheld computers and intelligent portable phones so your field force stays efficient and secure. Progent's CISSP-certified consultants and CISM-certified consulting professionals can help you design a security strategy that incorporates standards, processes and IT products to keep your IT network protected.
If you have a small business IT system with 10 to 50 network users, Progent's computer outsourcing services free your business from dependence on an individual independent service provider while giving you affordable and dependable access to high-quality technical support. By providing network support help when you need it, providing advanced knowledge for critical applications, offering value-added services such as automated network monitoring, and billing only for services you use, Progent offers you an affordable solution for optimizing the profitability of your small business information system. Progent is the smart way for small organizations to build and maintain a robust and secure IT system and to benefit from quick access to the experienced help typically available only to businesses who are able to support a sizeable internal IT group.
Progent's Cisco-certified Wi-Fi integration consultants can assist you to configure, administer, and debug Cisco Wi-Fi products such as Aironet and Meraki Wave 2 wireless access points plus Cisco's Wireless Network Controllers.
Microsoft Small Business Server is a low-cost suite of server products that offers the foundation for a powerful but easy-to-manage information. The integration requirements of the Microsoft .NET components included with Microsoft Small Business Server calls for a network expert with hands-on background and extensive experience in planning and implementing effective and comprehensive business technology systems. Progent's Microsoft-certified consultants have extensive experience with the technologies incorporated in SBS 2011 and SBS 2008. This experience ensures you success in installing, administering, and troubleshooting network solutions powered by the Microsoft SBS line of servers and programs.
Progent's Cisco CCIE-certified IP phone and video IP phone experts can help you to integrate, manage, and troubleshoot Cisco VoIP phones, desktop video IP phones and wireless IP handsets. Progent can provide support for all models of Cisco's IP phones from legacy VoIP products to the latest HD media phones. Progent's IP telephony experts can also help you to integrate your IP phones with Unified CM, previously branded CallManager, or with Unified Communications Manager Express to create a modern IP-PBX ecosystem for unified messaging and collaboration. Progent can also assist you to configure Unified CM apps like Cisco Unified CM IM and Presence Jabber, Unity Express for voicemail management, Cisco Unified Mobility for Single Number Reach, and Cisco Unified Contact Center Enterprise for creating a highly automated customer contact center. Progent can provide support with all aspects of Cisco IP Phone integration including designing dial plans, configuring SIP gateways, deploying ISR G2 routers with CUBE VoIP networking capability, and designing UCS server clustering and Cisco SRST solutions for high availability.
System Center 2016 Data Protection Manager (SCDPM 2016) offers automatic backup and simplified restore capabilities for Microsoft-based networks. SCDPM 2016 offers application-aware backup for critical platforms such as Microsoft SQL, Exchange and SharePoint, protects Windows and Linux virtual machines, works with VMs running on Hyper-V and VMware, and can use Azure for cloud-based backup and recovery. Progent's Microsoft-certified experts can help businesses of any size to design, deploy, manage, and troubleshoot a multi-site backup/restore system built around Data Protection Manager 2016. Progent can help you to upgrade from an older version of DPM or from a legacy solution, and Progent can tune your SCDPM 2016 ecosystem for on premises, colocated, cloud or hybrid deployment models. Progent offers online or onsite support and can deliver occasional guidance to help you through technical bottlenecks or deliver comprehensive project management services to help you finish your SCDPM 2016 initiative on schedule and within your budget.
Citrix offers a comprehensive line of products that provide enterprise-level manageability, expandability, and responsiveness for server virtualization and for server-based distribution of Windows desktops and applications. For delivering virtualized desktops and applications, Citrix offers Citrix XenDesktop and XenApp. For creating and managing virtual servers, Citrix has developed XenServer and Citrix Essentials. Progent's Citrix-certified engineers can help your company to assess the strategic advantages of Citrix virtualization products and show you how to plan, test, implement, optimize, and support Citrix solutions.
Exchange Server 2013 includes significant improvements to the capabilities of its predecessor Microsoft Exchange 2010 and delivers important innovations plus a redesigned architecture. These improvements favorably impact key areas like manageability, high availability (HA), security and compliance, cost of ownership, collaboration, extensibility, throughput, cross-version interoperability, and productivity. Progent's Microsoft-certified Exchange 2013 consultants can help you evaluate the possible advantages of upgrading to Exchange 2013, design a cost-effective test and rollout plan, and educate your IT team to maintain your Microsoft Exchange 2013 environment. Progent can also provide ongoing online support and management services for Microsoft Exchange Server 2013.
ProSight IT Asset Management is a cloud-based IT documentation management service that allows you to capture, update, retrieve and protect data related to your IT infrastructure, procedures, business apps, and services. You can instantly find passwords or IP addresses and be warned automatically about upcoming expirations of SSLs or warranties. By updating and organizing your IT infrastructure documentation, you can save as much as 50% of time wasted trying to find critical information about your network. ProSight IT Asset Management includes a common repository for storing and collaborating on all documents required for managing your network infrastructure such as standard operating procedures and How-To's. ProSight IT Asset Management also offers advanced automation for gathering and associating IT information. Whether you're planning improvements, performing maintenance, or responding to a crisis, ProSight IT Asset Management gets you the knowledge you require when you need it.
Progent's certified engineers provide technical support and IT consulting services for Microsoft Exchange 2003 Server, Windows Server 2003, and for the complete line of Microsoft server platforms. Progent's upgrade, integration, administration, and troubleshooting expertise for Microsoft Exchange 2003 Server include planning, installation, documentation, onsite and off-site troubleshooting, Help Desk outsourcing, expert security consulting, and comprehensive network management outsourcing.
Progent's remote connectivity and smartphone synchronization specialists can assist your business to plan and deploy secure access solutions for off-site desktop PCs, laptops, and wireless handhelds so they integrate seamlessly with your IT network, allowing you to optimize the efficiency of your off-site workers.
Progent's certified ISA Server consultants have extensive backgrounds creating Microsoft-based security solutions for IT networks with many locations, mobile users, and line-of-business eCommerce applications. A Progent ISA 2004 Firewall consultant can help your small or mid-size business plan and deploy a configuration of ISA Server 2004 that supports your information security requirements without restricting your network.
Progent is one of the most qualified IT support companies for designing email and messaging solutions powered by Exchange 2000. Progent is skilled in helping small businesses get all the advantages of Microsoft Exchange Server 2000 for common scenarios including updating from Microsoft Exchange 5.5, moving from an ISP-managed or POP3 e-mail environment, and outsourcing your Microsoft Exchange 2000 Server support.
Progent's expert application designers and programmers can help your company to build customizations to Microsoft Dynamics GP that address the special needs of your organization without losing the benefits of Windows integration. Progent can also provide expertise with a variety of software development technologies that can be used to create integrations with Microsoft GP/Great Plains. These integration tools include Dexterity, Modifier, Visual Studio for Microsoft Dynamics GP, Continuum, eConnect, Web Services for Microsoft Dynamics GP, and Integration Manager.
Progent's Reseller Program for IT Service Organizations lets you use Progent's information technology engineers while retaining your own brand as a seamless extension of your network services team.
Progent's Citrix-authorized consultants can assist your company to understand the strategic advantages of XenServer as well as additional Citrix products, and can assist your IT organization to plan, validate, execute, troubleshoot, and support a XenServer solution. Progent can also analyze your current XenServer environment and show you how to optimize consolidation, performance, protection, uptime, and recoverability.
Progent offers economical remote support from consultants skilled in a wide range of utilities and technologies that provide solutions for protecting Microsoft Windows, Apple Mac, and Linux servers and workstations plus notebooks and smartphones. Progent can provide expertise for leading backup platforms such as Acronis Backup and Recovery, Barracuda Backup, Altaro VM Backup, Symantec Backup Exec, BackupAssist, HP Data Protector, Double-Take Software, Mozy, Retrospect, Time Machine, VMware Data Recovery (VDR), and Oracle Solaris FLARs. Progent can assist your company to design, enhance, or troubleshoot data backup systems for a range of environments such as local, edge to datacenter, cloud, or hybrid.
Fortinet next-generation firewalls (NGFWs) are industry leaders in delivering top performance for SSL inspection. Progent's Fortinet FortiGate firewall consultants can assist you to configure your Fortinet FortiGate firewalls to protect your digital resources at the network edge, within the data center core, at branch locations, and at the cloud edge.
Progent's application experts have worked for two decades with .NET tools and the Visual Studio development environment and are able to create or modernize .NET applications rapidly and at low cost.
Progent's Experts Team offers support in important technologies including Apple OS networking and applications; Support for Linux-based, UNIX, and Sun Solaris systems; MRP, Enterprise Resource Planning, or CRM customization; Strategic and vertical application help; CIO, management information analyst, and project management services; Custom applications development and integration; Web site, electronic business, EDI, and client portal development and integration; SQL support and efficiency consulting; Business information expertise; and Telecom architecture consulting.
E-Mail Guard represents a comprehensive solution for blocking spam and viruses. E-Mail Guard addresses the security and administration of corporate email by providing constantly updated spam and virus filtering, policy management, content testing, and protection against email-based DHA and DDoS attacks. E-Mail Guard also features tracking, management and reporting tools as well as outgoing email testing to help you repair your e-mail environment and specify and enforce company email policy.
Progent's Private Cloud Hosting and Management outsourcing provides comprehensive hosting of a small or mid-size company's production servers in an environment that gives the maximum level of availability and scalability and is in addition easy to transfer to any data center. Progent's Private Cloud Hosting services are built on mature virtualization techniques that allow small and midsize businesses with multi- platform environments to save significantly on the expense of capital investments, infrastructure support, and IT administration while achieving world-class fault tolerance and an unprecedented level of vendor independence.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed support activities. Unlike many independent consultants or local support organizations who provide scant documentation or details of tasks done, every service delivered by Progent is accompanied by comprehensive documentation. Each Progent staff member has use of the service documentation sent by every staff member to each client. The practice of detailing and organizing support records allows more effective service and avoids a slew of typical problems such as when a support client is virtually held hostage to a consultant who refuses to release the keys to the kingdom.
For businesses with a mix of Apple Mac and Microsoft Windows computers, there exist two basic solutions for running Windows-only applications on macOS or OS X: an external connection to an actual Windows PC or local emulation of a Windows environment on a computer. Microsoft's Remote Desktop Connection for Apple Mac allows you to connect a Mac to a remote Microsoft Windows-based PC to use Microsoft Windows programs and access system resources. Virtual PC for Apple Mac emulates Windows on a Mac computer so that you can use Windows programs locally. Progent's Mac technology support experts can assist your business to maintain these products for running Windows software on your Apple Macs and can also help your business to evaluate and configure third-party solutions for Microsoft Windows PC emulation.
For small companies considering Progent's network support outsourcing, consulting, or troubleshooting services, call 800-993-9400 or e-mail information@progent.com.
Progent's work environment will allow you to become a more capable consultant by improving your technical skills and boosting the loyalty of your clients. Progent makes good on this commitment by attracting the top professional experts for you to operate with, providing a state-of-the-art system infrastructure, running proprietary application tools to enable the maximum quality of service, and by optimizing proven business models for attracting and maintaining customers.
Progent's Microsoft-certified Office Excel and Office 365 Excel consultants offer a wide range of remote services to help you to design, program, pilot test, deploy, administer, and troubleshoot applications based on any version of Excel, including Excel 2016 and Microsoft Office 365 Excel. Progent can assist you to migrate your legacy Excel applications to the latest versions of Excel, integrate Excel with Apple iOS-based iPhones and iPads and Google Android smartphones and tablets, and fix compatibility problems between various releases of Office Excel. Progent offers on-demand help to clients looking for a quick fix to a specific issue associated with Excel and Progent can also provide full project management support for upgrading or creating line-of-business applications based on Excel. Progent's cost-effective online training for Office Excel can be custom tailored to meet the needs of individuals or groups.
Cisco offers a full product line of routers that includes appliances built to provide the protection, bandwidth, and reliability demanded by customers from small businesses to global enterprises. Cisco routers include support for redundancy, automatic failthrough, and redundant power for improved reliability and system availability. Progent can show you how to select and integrate Cisco routers to build a reliable infrastructure for your IT system and to make it easy to grow as you support new users, start new offices, deploy new services, open your network to clients and partners, and support a more mobile workforce. Progent can provide help with a range of routers based on Cisco's IOS operating system, including the Cisco 800 series of small office VPN routers, Cisco 1800 and 3800 ISR routers, Cisco 1900 and 2900 G2 Integrated Services Routers, Cisco ASR 1000 and 9000 routers for wide area network edge environments, Cisco CRS Carrier Routing System for the network core, plus legacy 1700 and 2600 Routers.
Progent's ProSight Network Audits offer a fast and low-cost alternative for small and medium-size businesses to get an unbiased evaluation of the health of their IT system. Based on some of the leading remote monitoring and management (RMM) tools available, and supervised by Progent's certified team of IT professionals, ProSight Network Audits show you how well the deployment of your essential infrastructure devices adhere to leading practices. Both the Basic and Advanced versions of ProSight Network Audit services are offered at a budget-friendly, one-time cost and deliver immediate ROI such as a cleaner and more secure Active Directory implementation. Both options also offer the ongoing benefits of cutting-edge remote network monitoring and management (RMM) technology. These advantages can include lower-cost network management, better compliance with government and industry security standards, more efficient utilization of network resources, quicker troubleshooting, more reliable backup and recovery, and higher availability.
Progent's Juniper Networks-certified NetScreen engineer can help your company to install and integrate NetScreen 5200 and 5400 routers, migrate from previous NetScreen products to more current Juniper products, and troubleshoot infrastructure issues in all-Juniper or mixed-vendor environments.
Progent can help businesses of all sizes to follow best practices to set up SCVMM 2012 hosts and host groups, fabric, storage systems, and library resources; plan, deploy, and manage private clouds, virtual machines, and services in SCVMM 2012; and combine SCVMM with System Center 2012 Operations Manager for enterprise-class reporting. Progent can assist you to move from an earlier release of SCVMM or from a third-party management platform, and Progent can help you to enhance and repair your existing SCVMM environment to make sure you get the highest possible return on investment.
Progent's Duo service plans utilize Cisco's Duo cloud technology to protect against compromised passwords by using two-factor authentication (2FA). Duo supports single-tap identity confirmation with iOS, Google Android, and other personal devices.
Progent's Microsoft engineers offer advanced expertise in deploying, using and debugging all versions of Project Server and can provide a broad range of affordable online consulting services following industry best practices to assist organizations of all sizes to get all the advantages of this powerful project management solution. Services available from Progent include solution planning, installation and migration, setting up secure file and status sharing among local and offsite users, network optimization, and specialized webinar training.
For custom application creation, Progent can provide software design experts to write line-of-business software in areas such as eCommerce, web development, Microsoft Business Solutions packages including Microsoft Dynamics GP, and custom management reports based on Crystal Reports, Access Report, or FRx Reports. Progent's experts can use Microsoft IIS to build custom eCommerce applications powered by Microsoft ASP.NET. Also, Progent offers experts in a wide range of custom program development environments including SQL Server and Delphi. For custom e-Commerce programming, Progent also can provide expertise in custom Microsoft Access, custom Microsoft Visual Basic, custom Excel, and any other specialized development powered by any Microsoft development platform.
SSL VPN makes it possible to establish a secure Internet connection between an enterprise network and virtually any remote computer without the need for pre-installed client software. Progent's Juniper-certified consultants can help you design, manage, and troubleshoot SSL VPN solutions based on Juniper's AS Series of remote access appliances.
Progent's ProSight Virtual Hosting outsourcing offers complete hosting of a small or mid-size company's servers in a solution that delivers the highest degree of dependability and expandability and is in addition simple to move to any data center. ProSight Virtual Hosting services are based on mature virtualization platforms that enable small and midsize businesses with multi- platform environments to economize significantly on the expense of capital investments, system maintenance, and IT management while benefiting from world-class reliability and an unprecedented degree of vendor independence.
Progent's Juniper-certified network engineers can help you evaluate the business case for adopting Juniper's SRX Series gateways, plan and execute cost-effective deployments, configure equipment to reflect your security strategy, and provide ongoing consulting services to help you monitor, manage, update, and troubleshoot your environment in order to maximize the business value of your SRX gateway solution.
Progent's Cisco-Premier network management engineers can assist you to run Cisco's network management utilities along with a selection of powerful third-party products to create a comprehensive network management solution to keep your environment operating reliably, conserve limited resources, protect your data, revive rapidly from device failure or deliberate attacks, and enable you to expand or reassign network resources intelligently and affordably as your company evolves.
Progent uses an enterprise-class support reporting system that stores and organizes detailed documentation for all billed services. Unlike many freelance consultants or local service organizations who provide scant documentation or details of services done, each service delivered by Progent is accompanied by full documentation. Each Progent consultant has use of the service documentation sent by every consultant to every customer. The practice of detailing and archiving service activity results in more efficient support and eliminates a variety of common misfortunes such as when a service client is virtually held captive to a consultant who refuses to let go of the keys to the kingdom.