Offsite Workforce Computer Support Consultants

Expanding your home-based or hybrid workforce can have a major effect on IT infrastructure, cybersecurity, and business workflow. Progent has 20 years of experience assisting small and mid-size businesses (SMBs) to plan, implement, optimize, administer, and troubleshoot networks that incorporate an offsite workforce. Progent can assist your business to determine the appropriate tools and adhere to leading practices in creating and maintaining a secure virtual environment that facilitates teamwork and gives top value.

Progent can provide online services ranging from as-needed support for helping you through sporadic IT roadblocks to full project management or co-management for implementing strategic initiatives.

Data Protection for Your At-Home Workforce
Data Protection involves processes and technologies for backing up and restoring critical data so as to minimize data loss and recovery time in case of storage system failures caused by hardware breakdowns, software glitches, human error, cyber attack, or any other reason. Reliable data protection solutions can be especially challenging to design and manage in hybrid network environments that incorporate private data centers, public clouds, and an at-home workforce. Progent offers expert support for popular cloud-based backup software and can provide data protection services that allow Progent to monitor and manage your backup and restore processes remotely. Progent can also provide the guidance of senior consultants who can help you design and test a disaster recovery/business continuity (DR/BC) strategy appropriate for your organization.

• Backup/Recovery solutions for at-home workers must address multiple types of endpoint devices. Progent can provide online access to consultants with expertise in a wide range of platforms for backing up Windows, Apple and Linux/UNIX servers and desktops as well as notebooks, iPads, tablets and smartphones. Popular backup/restore products supported by Progent's backup/recovery consultants include Barracuda Backup, Microsoft Azure Backup, DoubleTake Software, Symantec Backup Exec, CrashPlan, Acronis Backup and Recovery, Mozy, Retrospect, and Time Machine. To protect resources distributed across a wide area network, Progent offers ProSight Data Protection Services (DPS), a managed backup/recovery service that utilizes cloud storage and features fine-grained recovery and centralized management.
• Disaster Recovery/Business Continuity plans commonly envision scenarios that require a rapid switch to an at-home workforce. Progent's expert disaster recovery preparedness consultants and business continuity planning specialists can help you to create, document and test a strategy for allowing your core employees to work temporarily from home.